Indian Railways Complaints & Reviews

Looting spree at 12908 Sampark kranti Express. Sir, I travelled from Delhi to Bandra (T) by 12908 Sampark kranti Express leaving HZM Station on 30th December in AC 3 Tier. The tea vendors from the Pantry car was charging Rs.7/- from the passengers whereas it is mentioned Rs.5/- at Pantry. The quantity was just half of the cup which should be 170 ml as per the law. They were not returning Rs.3/- if you pay ten rupee note. The most horrified charge was “bread Omelette”. They were flatly charging Rs.50/- whereas, it is just Rs. 21/- to 25/-as per railway`s rate. The charge of simple lunch was Rs.120/- which is just Rs. 40/- as per the rate of IRCTC. After crossing Vadodara station, the passengers just started protesting for this over charging and looting to the helpless passengers. The Pantry car people refused to hand over the Complaint book but agreed to refund the excess amount. But the concerned staffs hide in order to avoid the agitated passengers. It is ridiculous. Moreover, there was no liquid soap inside the toilets. As per the attendants, it is discontinued in Sampark kranti. W.R. Management are you taking it seriously?

Sir, i booked my ticket online on 23rd Dec 2013, through my ID, but 'www.irctc.co.in' did not book my ticket due to some server/technical problem, for this transaction Rs.691.24 has been deducted from my Axis Bank (internet banking account) account, after 48 hour i checked my bank account but i did received the deducted amount, Today, on 1st Jan.2014, i checked my Irctc user id account, they shown the payment has been settled (refunded) in Axis bank, on 26th Dec.2013 through receipt no.13322622, once again i checked my Axis bank account but the same amount has not been credited to me, kindly guide me what to do?where would i lodge my complaint?

Complaint Reference Number : W/CC/CCC/[protected] wesite: http://customercare.indianrailways.gov.in/criscm/home.seam Train No:22203 was cancelled on 27/10/2013 and after hearing the announcement in TV, I have cancelled the ticket (PNR:[protected]). But I have received part payment only(50%). I have complained to IRCTC and they ask me to raise complaint on "http://customercare.indianrailways.gov.in/criscm/home.seam" portal. I raise the complaint on 29/10/2013 (Complaint Reference Number : W/CC/CCC/[protected]. But the complaint status is still pending. Please let me know "how to proceed further??" Regards, -Nageswara Rao

From Maneesh K. Shukla, Asst. Electrical Inspector, Date 27th December 2013 D-502, Green Enclave, Adajan, Near Gujarat Gas Circle, Near Sardar Bridge, Surat. 395009. Gujarat., Mobile 91-[protected] To, Group General Manager (Coaching Refund) Indian Railway Catering & Tourism Corporation. Behind Central Railway PRS Office, Behind CSTM Station Building, Mumbai VT. Subject :- Request for refund of fare of two persons (wife & son) on ‘ e ticket’ of four persons as their ticket was automatically cancelled being waitlisted on e ticket . Ref :- E ticket PNR no.[protected], Date of journey[protected], Train No 12834, class II Raipur to Surat, On ticket of four persons only two persons travelled. Other two passengers not by conductor being waiting listed on e ticket. Sir/Madame I had purchased e ticket( PNR [protected], IIAC ) for traveling from Raipur to Surat by Tn. No.12834 for journey on[protected] for four persons ( self, wife, son & daughter.) On day of journey only one berth was confirmed, as such I ( M.K.Shukla) along with minor daughter had travelled on the e-ticket from Raipur to Surat, Leaving behind at Raipur my wife Darshni M Shukla & son C.M. Shukla ( as not allowed by conductor being excess in W/L passenger). There was no time to obtain guards certificate as all time available during halt was consumed in failed attempt to convince the train conductor. The remaining two persons (wife & son) travelled back to BSP with hope of getting VIP quota from there. These persons could not travel on 23-05-13 being wait listed passenger (PNR no [protected] trans id [protected]. 2nd ac) BSP to Surat and finally travelled ex BSP to Surat on 24-05-13 in SL class by Train no 12834 from BSP to Surat vide pnr no [protected], trans id no [protected]. It was requested to kindly arrange refund for ‘e ticket’ fare of two persons ( Wife Darshni M Shukla and son Chinmay M Shukla) as they were not allowed to travel being wait listed on the e- ticket of four passenger. In this connection IRCTC guide lines (as advertised by Railway Administration in Railway Time table page C-28 effective from[protected] for wait- listed passengers in case of e-tickets is reproduced below for ready reference :- All wait listed tickets booked in this scheme are automatically cancelled at the time of charting .The passengers will not be required to make any request for cancellation of waitlisted tickets. The refund amount will be credited automatically to the User’s account by IRCTC within specified period and passengers informed electronically immediately after cancellation. I have been asked in your previous correspondence to produce “Not travel certificate” for my wife and son which was not issued by TC/conductor mentioning on above ruling. The copy of TC chart obtained from you showing word ‘NT’ ( not travelled) against name of my wife and son obtained (under Right to Information from your office) is already submitted in my registered letter dated[protected]. It is further requested to kindly credit in my account the fare for my wife (D.M.Shukla) and son (C.M.Shukla) at an earliest as per your own guide lines advertised in Time table without further harassment as sufficient time had already lapsed. With Kind Regards, Maneesh K Shukla

On 9th December 2013, My bike (pulsar 180) was sent from Chandigarh for Mangalore Junction Railway Station.
It has been more than 3 weeks and my bike has not been delivered yet . I am not able to track the whereabouts of my bike.
Station authorities bluntly without having any manners reply that its not part of their job tracking the consignment .
I would request you to look into the matter immediately and I want my bike in perfect condition without any damage.
Receipt No. K 757784
From: Chandigarh(CDG)
To: Mangalore Junction( MAJN)
Thank You

i pushpa khushal pasad had journey from junagadh to mumumbai my lugedge was lot my original tiket also lost . i have showed PNR NO . & ORIGINAL PANCARD / ELECTION CARD TO T.C. . EVENTHOUGH THAT HE HAD CHARGED FOR FULL TIKET TO BOTH O[censored]S. MY PNR NO.[protected] TRAIN NO;59460 TRAIN NAME ; VRL BCT PASS EX DATE;[protected] CLASS;SL Reservation Status. passenger 1 ;booking status; S10, 66, GN, CUR STAT; CNF passenger 2; Booking Stat;S10, 67, GN, CUR STAT;CNF I HAVE CHARGED DOUBLE FOR MY RETURN TIKET PLS HELP US TO REFUND THE TIKET CHARGE .I AM HAVING ORIGINAL TIKET ZEROX & T.C. HAD CHARGED RS.710 FOR 2 TIKET PAVTI .I HAVE.MY MOB. NO. [protected]

The below message was emailed to IRCTC regarding TDR refund complaint: PNR No. [protected] date of journey 26.10.2013 The Train was late for more than 3 hours .actual time of departure was after 9.00 AM on 27.10.2013 and TDR Filed on 27.10.2013 at 6.27 AM. As per revised rule (D) Train Running More than Three hours Late:- Full refund is permissible if refund is obtained/online TDR filed before actual departure of the train. No refund is admissible if ticket is cancelled/online TDR is filed after actual departure of the train but it is found that my TDR has been regretted. Why not known. it is requested to look into the matter for redressal of the same on priority basis. Below was the reply of [protected]@irctc.co.in : Dear customer, Kindly note that the TDR filing time limit is revised w.e.f.1/7/2013 upto 2 hours of the actual departure of the train in case of confirmed etickets & within 3 hours of the actual departure of the train in case of RAC/WL e-tickets or Train Late More Than Three Hours. As you have filed TDR after the prescribed time limit, your case is regretted by Railways. Regards, TDR TEAM The complaint was re emailed to the [protected]@irctc.co.in on 21 Dec 2013 as: I would like to mention again that the actual time of departure of the Train was after 9 AM on 27.10.13 and TDR has been filed at 6.27 AM on 27.10.13 then how it is beyond the time limit against PNR No.[protected]. but reply/refund is still awaited. The TDR filing time was two and half an hour before the actual departure of train.

To whomsoever it may concern. This is to bring to the kind notice of the officials that I had booked a ticket for my sister and mom from bangalore to kalyan for 21st of dec for Chalukya express for 3AC bearing PNR no- [protected] which unfortunately dint get confirmed and its final status being W/L 23 & w/l 24 respectively. The next day morning when I went to bangalore cant stn to get the ticket cancelled there was huge que due to which my turn came around 10 o clock though I had reached the station at 8.30a.m, when the officer sitting there to cancel the ticket behind the counter they said it cannot be done as I am late to get it cancelled. I was in a state of shock and dint know what to do. so that official asked me to goto the station manager and speak regarding it. I went there and told him the issue but he said "I cant help you please goto City Railway station. I went there and met all the required officials.The Chief Ticket Officer The station Manager, The Chief reservation Officer but they all said its my fault and I should have got it cancelled the previous day or early in the morning.I just want to know that when the previous evening the chart came out around 9-45p.m does the officials expect me to visit the station that time and get it cancelled. and for that matter where are the cancellation rules mentioned in the railway stations that a common man like me would know about the rulles and regulations keep changing every now and then. I would like to request the officials to kindly provide my refund for the same as its my hard earned money which I just cant leave it. A amount of Rs2380 matters a lot to me . I have also written a complaint in the Indain Railways website but haven't received any answer from them yet.

I HAVE ENGAGED A TRAVEL AGENT TO BOOK TATKAL FROM KOLKATA. HE WENT ON 14TH FOR 16324 SHM-TVC FOR 15TH. NOT AVAILABLE. WENT ON 16TH FOR 17TH FOR SAME TRAIN. NOT AVAILABLE. HE WENT ON 17TH FOR 18TH FOR 12660 GURDEV. NOT AVAILABLE. ALL TICKETS EXHAUST WITH IN 30 SECONDS. WHEN TOLD OF MY URGENCY, HE AGREED TO GET ME TATKAL FOR 22851 SRC-MANGLORE FOR 19. HE GOT ME TICKET PNR[protected] SRC TO SRR IN S2/33. HE CHARGED ME EXTRA RS.2500. WHEN QUIRED, HE DIVULGED ON CONFIDALITY THAT THERE IS GANG AT THE BOOKING OFFICE WHO COLLECTS FORM FROM TRUSTWORHY AGENTS AND CHARGE RS. 2000 PER FORM IRRESPECTIVE OF PERSONS OR CLASS. THEY KEY IN THESE FORMS AHEAD OF 10 AM AND CLIK AT 10.00 AND GET ALL UNDER TATKAL. THEY MAY BE USING A SPYWARE FOR THIS.THE SAID TICKET IS PRINTED AT 10.00. HOW MANY WERE PRINTED AT 10.00?. YOU CAN VERIFY THE FACTS. IF YOU SEND ME YOUR E-MAIL ID I CAN SEND YOU PHOTOCOPIES OF MY TICKET AND MY AADHAR CARD. IN S2 IN MY COUP OF 8 BERTHS, 7 HAD 2 EACH AND AT MIDNIGT I FOUND ANOTHER MAN SHARING MY LOWER BERTH WITH HEAD TO OPPOSITE. SIDE. THE COACH HAD PEOPLE SLEEPING IN THE FLOOR IN PACKED CONDITION AND NO WAY TO GO TO TOILET. I BEING A DIABETIC, HAD TO RELIVE THROUGH WINDOW. NO TTES WERE FOUND BETWEEN SRC AND COIMBATHOR. HOW CAN BE THIS CONDITION STOPPED AND BONFIDE TRAVELERS CAN GET THE FAULL FACILITY OF SLEEPER CLASS PND NAIR ID [protected]@gmail.com, mob [protected], [protected], [protected]

I booked a Bajaj pulser bike on[protected].My builty no is-[protected].on the time of booking says the bike are loading on same those am i jouney on[protected].Right now i am not receive my parcel i am so depressed.give me parcel hurry.this is too much.I have no any information about parcel.send me hurry.Booking from New Delhi station(NDLS) to Dhanbad Jn (DHN).Train No 12324 New Delhi Howrah Express Uttam Mahato cell-[protected] Dhanbad.I am attech my scan copy of Builty for your further necessary action pls pls help me sir

I booked a Bajaj pulser bike on[protected].My builty no is-[protected].on the time of booking says the bike are loading on same those am i jouney on[protected].Right now i am not receive my parcel i am so depressed.give me parcel hurry.this is too much.I have no any information about parcel.send me hurry.Booking from New Delhi station(NDLS) to Dhanbad Jn (DHN).Train No 12324 New Delhi Howrah Express Uttam Mahato cell-[protected] Dhanbad

Respected Sir, Painfully Informing you that on 12thDec’13 at about 10:00 pm I went Surat railway Station’s bike parking Plot at where I have parked my bike(GJ-5-EQ-2529) in the morning, after completing my business at Bombay I came at bike parking plot for my Bike at where local contractor M/s, Ranjan enterprise ‘s staff was there unfortunately I couldn’t produce the parking slip which I have lost somewhere ..The Local staff asked for My Id proof & Driv.License Which I shown him for his assurance then after I have filled a Form In which I have note down the informations about my Name, Address, Cell No…etc.. Then After local Staff Asked for Rs.20/-, I asked him why are you Demanding for rupees again once I have piad in morning & You have record of this slip with my bike no., also I have produce My original Licence, Id Proof, & completed all the legal formalities..& Not allowed me to move out side, , I replied him That I am Ready to pay but asked for receipt & requested him to show the terms & condition of Parking..but refuse me to give me receipt . at last I have paid him Rs.20/- without any receipt. Sir, This unfair business practice.in other word we can say this is open hooliganism.Pl. do needful in this matter so in future such kind of incident not took place..Thanks a lot.. Your Faithfully (Brijesh Dumasia) Cell No.- [protected] Email- [protected]@gmail.com

My daughter was traveling on 13/12/2013 from Nalasopara to Dadar with bonafide return ticket purchased from Marinelines to Nalasopara at about 10 am on 12-12-13. One of your TC charged her penalty claiming that return ticket is not valid on following day & asked for Rs. 1000/- penalty. He also tried to threaten her that if she will not pay her penalty she will be sent behind bars for the period of one year. TC has issued voucher No. T 390689, bearing attestation/stamp of Grant Road, mentioning that she is caught without ticket from Andheri onwards. Ticket which my daughter was having was not neither was returned to her nor same is not mentioned on penalty Voucher. Kindly investigate in to the matter & do the needful to return wrongly recovered amount to us. Jayprakash J. Shah - [protected] 258 Narshi Natha Street, 3/50, Kagazwala Building, Masjid Bunder (West) Mumbai - 400 009

On 10.06.2013, I submitted an application to the builder viz. IRWO for booking of one Dwelling Unit/Flat in Rail Vihar, Near Kundli/Sonepat (NCR), Haryana and made payment of booking amount of Rs. 1, 50, 000/- and also Rs. 1, 000/- towards membership fee along with application for membership. Indian Railway Welfare Organisation (IRWO) is a Society registered under the Societies Registration Act XXI of 1860. It has its head quarters at Railway Office Complex, Behind Shankar Market, New Delhi-110001. Its present activity is restricted to construction of houses for its Members all over the country through self financing schemes.

2. The IRWO vide its letter No. IRWO/DF/SNP Kundli/Phase II/R-II/BR dated 23/7/2013 informed me that one dwelling unit (DU) had been booked in my favour. The above letter does not specify even the sale price which an allottee has to pay, thus imposing unfair and arbitrary sale price and holding the allottees to ransom.

3. That for making payments to IRWO, I wanted to avail Housing loan, for which I requested the IRWO to supply me the necessary documents as required by the Bank and the same have not been supplied by IRWO despite my several requests and reminders. In the absence of necessary documents and necessary approvals from authorities, the selling of flats by IRWO is unlawful and illegal. The Bank has not sanctioned my Housing Loan due to insufficient documents

4. The IRWO had misled the public by advertising on the web and stating in the brochure that “the tentative cost of the DU (Dwelling Unit) is Rs. 44.5 lakhs+”, While the ground reality is that the cost of the dwelling unit would be Rs. 60.0 lakhs+. I was shocked to note from the IRWO letter dated 23/7/2013 (marked as Annex-11) that I shall have also to pay Rs. [1, 42, 660+1, 42, 659] i.e. Rs. 2, 85, 319/- towards EDC/IDC etc and Rs. 2.50 lakhs towards Car Parking Charges, totaling Rs. 5, 35, 319/-extra apart from EC+ST.

5. Now, I request you to help me in getting refund my Application Money (Rs.1, 000/-) and booking amount (Rs. 1, 50, 000/-) along with interest @15% P.A. from the date of taking deposit of money till the date of payment..

Sir/Madam Me and my family members were returning from Tirupati (Andhra Pradesh) on 09/12/2013. All the way we came from Bus Stand to Railway Station. I stood in queue at 05:00. It took me 40 mins to reach the counter. I asked him to issue me the tickets (both in Hindi and English) for the Train # : 57274 (Tirupati - Hubli) which was scheduled to Depart the station at 06:05. Later we went back to Bus Stand and traveled through bus. But that person did not issue the tickets. Later we went back to Bus Stand and traveled through bus. 1.) How to teach lessons to such Foolish Employees? 2.) Is there anyway to punish such people though IRCTC or Indian Railways Board?

I travelled from Gandhidham, Gujarat to Vadodara, Gujarat via Bhuj-Bandra AC exp - train no. 22904 on 23/11/13 and got down at Vadodara at 23.55 hrs. By mistake due to similarity of bags, I got down at Vadodara with other co passenger's bag and my bag remained in the compartment. My coach was 3rd AC - B4 - 3, and my name is JANAK JOKHAKAR, contact no [protected] and email - [protected]@yahoo.com. My train ticket PNR is [protected]. After reaching home at night, I came to know about the bag exchange and after getting contact reference of the other co passenger - Mr Gogri contact no [protected], I discussed with him and arranged to send his bag back to him. As per his confirmation, he complained about his missing bag while getting down at Borivali from same train next day 5am, and also handed over the remaining bag lying below the seat (supposed to be my bag) to the TC of that coach B4 (his seat was B4 - 7). After this I was hope full to get my bag back thru Railway authority. For this I sent one relative to Bandra Terminus, Mumbai - last stop for train no 22904, and to my surprise, the bag was not deposited by TC. I request to support me in tracing my bag so that I can collect the same. - Janak Jokhakar

THIS IS TO REQUEST FOR NEW TRAINS BETWEEN JAMNAGAR AND JHANSI AS LOT OF PEOPLE FROM BUNDELKHAND ARE WORKING IN JAMNAGAR, METHAPUR. DUE TO PRESENT SETUP IT TAKES ATLEAST 30 HOURS AND 2 BREAK JOURNEY TO CATCHUP TRAIN FROM RAJKOT OR AHMDABAD, AND CAUSE LOTS OF INCONVINENCE. DAILY FAST TRAIN FROM OKHA VIA JAMNAGAR TO JHANSI SHALL BE THE BEST OPTION. REQUEST FOR CONSIDERATION

A ticket was booked on 13/08/2013 PNR [protected] in the name Rjdeep singh chahal Train No:12013 froim New Delhi to Ludhiana for journey on 15/08/2013.It was confirmed on 15/08/2013 at 02:02 PM through sms on my mobie. The ticket was cancelled vide TDR NO: ekt[protected] on 15/08/2013 well before the confirmation of reservation received .As soon as the cancellation filed immediately after that the confirmation conveyed. The cancellation was filed within norms of railway, refund stil lawaited.Transaction No:[protected]

Recently I had to visit the toilet on western railway churchgate state.This is a major station as the trains start and end here so u can imagine the importance of a toilet.A lady sat outside on a chair with a table in front of her.I thought the inside also would have changed.I was going after few year.earlier there used to be a gang of ladies and children sitting inside the stinky toilet.I was shocked to see the toilet inside.It was filthy, lot of stench and more like a gutter.I had to attend natures call so I finished and came outside and asked her abt the unkept toilet.She said the sweeper had not come and she is her only to collect money and she is paying rent for the toilets to railways.This story she must be telling everyone.I had taken some pictures and I am posting it.I think the perople in huts also keep their toilets clean.I think in real estate i[censored] caluclate the price of the area it may go for crores.I request the western railway authorities to look into the matter and get the same organised.There are small children and ladies using this and with the present condition they might come in contact with some infection. Unfortunately the pics are clicked did not come out gud.

Dear Sir, I am a daily passenger of Eastern Railway Burdwan-Howrah division. Every morning I catch Local Train Burdwan-Howrah (No.37118 down) from Memari. Approximately 4/5 days out of 6 day in a week it comes 20/30 minutes late The train become crowded for late. We are viewing this jugglery almost everyday. Now, will Eastern Railway please explain the reason behind it? Have they any solution ? Kindly take the action against the control room Staff... Thanking You, Pinaki Bhattacharya Station Bazar, Memari, Burdwan Pin- 713146 Mobile- [protected] Monthly Ticket No- M61033135 Mail Id- bhatt.[protected]@gmail.com