Indian Railways Complaints & Reviews

Sir
I went to drop my friend at Dakaniya Station, Kota by my car. As soon as I dropped him contractor of Indian Railway for parking came to me and demanded Rs. 10/-. I asked him that when I never parked the car, even I did not off the ignition of engine of my car and I am just returning, the contractor told that he charges Rs. 10/- as soon as vehicle enters into the premises of Indian Railway. I resist for his contention than he called some persons of gunda type of his stand and they misbehaved with me. Ultimately I had to pay his unlawful demand.

pnr-[protected]




i was to
travel in raptisagar express 12512 from trichur to gorakhpur wit a
tatkal ticket ,due to some problem in aleppy the train was announced
40 mins late followed by 1 hr and 1.5hr,i checked the website and also
the telephone helpline of railways both said the same thing ,i reached
the station at 12.15 and 30 mins later i go to know that the train
left at 12.04,i contacted the next station that is shornur to find out
if the train has arrived over there to make an attempt to make an
attempt to get there via taxi but they said the train is 1.5hr late
officially but on its way !!! What kind of a information is that
.after 5 mins i got to know that the train has reached there .that is
the train is almost on time .either stop reporting the late running
else give authentic information the tatkal ticket charge is 2000 rs to
gkp and i got no refund .if this incident is any worth and if
something can be done to stop repeating this please do something about
it

1. I have the honour to submit you the following for your kind favorable action please.

2. Due to my father’s illness I alongwith my family proceeded on leave to my native place near to Rewari, Haryana.

3. On 25th May 2009 at 0800 hrs, I made a TATKAL reservation at Rewari Junction (Rly Stn) for the journey for myself and my family (wife and two sons) from Hazrat Nizamuddin to Visakhapatnam in 2nd AC under “TATKAL QUOTA” for 30th May 2009 by 2722 Dakshin /Link Express. I was the first person at the counter and my requisition was from Hazrat Nizamuddin to Visakhapatnam . Since the printer reibbon was not working properly and the ticket could not be printed so I have been issued a manuscript ticket for Visakhapatnam in A1 coach with their office seal and signature.

4. On 30th May 2009 I alongwith my family reached at Hazrat Nizamuddin Rly station at 2230 hrs since my train was scheduled to depart at 2250 hrs at night. I boarded the train, while checking of ticket by the TTE, it was told me that the ticket is wrong as the reservation has been made to Hyderabad instead of Visakhapatnam and and this coach will be delinked at Kazipet Jn on 31 May midnight this put me and my wife in a great sock as the ticket has been issued for Visakhapatnam which is a handwritten(copy enclosed).

5. However, I traveled on this reservation upto Kazipet and this perforced me to get down for changing to general compartment with baggage in the midnight at 0130 hrs. This change of compartment from 2AC to ordinary class lost our peacefulness and gone through a lot of mentally agony, since we could not sleep throughout the night.

6. I requested to the railway authorities but no action has been initiated till to-date . In view of the above, may I therefore, request to kindly find out the facts, how the reservation has been booked to Hyderabad since the requisition was for Visakhapatnam and necessary action be taken to grant me compensation of Rs. 50000/ for undergoing mentally agony thought the journey.

PNR no [protected] complaint no 50074 dated 15.12.2010 travelled in train number 2955 from mumbai - jaipur in 2nd AC coach. Catering services run by IRTC is pathetic, Hawkers selling tea, cold drinks breakfast etc keep shouting in every 2 miniutes. Atleast 6 tea hawkers in a row keep calling and followed by breakfast, cold drinks, confectionary items keep calling shouting. Till 10 pm breakfast items and tea were sold. Such diturbance in AC coach do not let pessengers have comfortable journey. Untill i personally warned hawkers it was unstppable in night. There is no dicipline. Manager of catering refused to give complaint book therefore i registered complaint with coach TT/TC. Is there any way to reduce the frequency and let pessenger sleep comfortably. Has IRTC got right to hijack the comfort of pessenger. Are they unstoppable.It is the duty of TC/TT/ Attendent of the coach to stop such a noisy scene. But catering manager dont hear them, hawkers dont care for manager/ attendent/ TC.

Dear Sir,

We would like to say that at railway crossing Gandhidham, we have observed most of the time gateman has closed the crossing barrier and after 25 to 30 minutes they have open the barrier without going any train, due to above people has facing too much traffic and become late for office and etc. We have also seen that there is frequent happening of accident due to heavy traffic and hurry to go office.
Why it becomes like this, is there some technical problem or deliberately done by gateman, please make an enquiry and maintain the smooth operation of said railway crossing.

Thanks and hope your early action will be helpful for us.

Manoj

TRAIN NO. 2295 RUNS DAILY FROM BANGALORE TO PATNA EXCEPT FRIDAY.AGAIN TRAIN NO. 2578 RUNS FROM BANGALORE TO BHAGALPUR ON EVERY FRIDAY VIA PATNA. WHETHER IT IS RATIONAL TO RUN ALL TRAIN TO PATNA, IT WOULD BE JUSTIFIED TO ROUTE TRAIN NO. 2578 VIA VARANASI TO BHAGALPUR FOR AMM PUBLIC LOOKING FOR DIRECT TRAIN FROM BANGALORE TO VARANASI A HOLY PLACE. THANKS FOR RECONCILING THE ISSUE.

Dear Sir,

My name is Bhavesh Patel, I traveled in train number Arravalli express (train no: 9708) dated[protected] from boarding from Siddhpur to Bandra terminus. My ticket number is 30198 and allocated berth was S9-22 but When I boarded the train my berth was already occupied by another passenger with a ticket for the same berth. But when I cross checked with the TT of the train, I was told that there is no validity for the manual ticket which was issued to me, as it was ticket under siddhpur quota. The TT told me that I will be given a berth after 9 hours of journey, which was almost the end of the travel duration. I later came to know that I was not only one to undergo this situation but there were another 13 fellow passengers who underwent the same condition, all of them boarded the train from Siddhpur. Although I had a valid ticket I had to travel like a passenger with a waiting list passenger. I had meeting next day and was not able to attend it as I spent my entire night standing. Kindly do the needful to ensure that no other passenger undergoes the same harassment as we underwent. Please feel free to contact me on my cell number [protected] or my email id [protected]@gmail.com. Hoping for your fast and positive response. Thank you for your time.

thanks and regards,

Bhavesh patel

I had booked an e-ticket from my irctc.co.in account for my journey planned on 13th Dec 2010 from AKOLA JN (AK) to PUNE JN (PUN). Train No. 2130 AJAD HIND EXPRESS , PNR No. [protected]
But on the day of my journey, the train was late for more than 7 hours, so i didn't travel by this train. Also, i was not able to cancel this ticket online as the chart was prepared. So I filed a TDR refund request on[protected] to cancel the ticket and refund my money.
The cost of the ticket was Rs 1663/- and Rs 10/- was charged by irctc as internet service charges (total cost=Rs1672/-). Also my bank charged me Rs 11/- as service charges.

Since the train was running late for more than 15 hours, it was a fault of indian railways. So i deserve the full refund of my ticket amount. Even though it is a small amount but this issue should be highlited (in public interest) to irctc that irctc has to refund the full amount in such cases (icluding bank charges). I, therefore, would like to file a consumer complaint against irctc for getting the full refund with proper compensation for the inconvenience caused (i had to make alternate arrangements for my journey at the 11th hour) as well as consumer court instructions to irctc to refund full amount (including bank charges) to all its customers in such cases in future.

sir,
there is no refund of tdr even after 13 months



Transaction Details

PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]

Booked On:[protected]
Class: 3A
Internet Service Charge: Rs 20.00

Date Of Journey: 20/11/2009
Railway Zone: SER
Bank: bob

Total: Rs 1475.00
Train No: 2440
Ticket Charge: Rs 1455.00

From Station: NEW DELHI(NDLS)
Quota: General
To Station: RANCHI(RNC)

IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta




Ticket Details

S#
Name
Age
Sex
Coach
Seat
Res-Status

1
amit
27
Female
0000/
Booked





TDR Details

Reason For TDR: Passenger Not Travelled.
TDR Status: Forwarded To Railway
Reference No: ekt[protected]

TDR Zone: SER
TDR Filing Date: 21-Nov-2009

Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount: Rs.0.00



even after repeated reminder there is no refund yet.kindly do needful.

your sincerely

dr amit

phone no [protected]

Highly disappointed to notice plenty of bed bugs in 3AC/B1 coach on 6731/Mysore express. Whole coach, no one could sleep. Plus all our baggages now will be carrying these bugs home. It was a horrible experience. My name is E R Ashok Kumar (PNR : [protected]). My 2 year & 6 year old kid & entire family sufferred. It was night mare experience. Not sure how this can reach the highest level.

One of the passager pulled the chain also, response from authorities is that pest control done on 4th dec 2010 & we travelled on 13th Dec 2010.

Any link that you can provide will help. thanks & regards, Ashok ([protected]@yahoo.com)

Dear Sir,( Date of Traveling _12.12.10 - T.No 1018 Chalukya Express - PNR No_ [protected]) from Belgaum To Dadar.
With Duo Respect to our Catering services for IRCTC. I would like to bring to notice that Food handling procedures are very Dirty. As following.
The aprons wearing is dirty & soiled.
The tray is uncleaned.
The same hand is touch to handle bar & same is used for serving Idli, Vada & other edables.
The medical condition for serving crew is to be verified.
Quality of Tea is very Poor.

Overall - The sanitation of Pantry car is totally unhygenic.

Hi,

My mobile was stolen on 10.12.2010 at Visakhapatnam railway station.

Model: iPhone 2G - 8gb
IMEI: [protected]
Phone number while stolen: +91 [protected] (tata docomo)


Any help would be greatly appreciated.
Alternate contact number: [protected]

regards,
Naresh

To,

The Railway Minister,
Rail Bhawan, New Delhi

Sir,

Please take necessary steps against Eating Tobaco, Cigarettes smoking, Chewing Gutkha, Khaini inside the train compartment. In the Sealdah to Krishnagar, Ranaghat, Gede, Kalyani (main) line many people are use these types of things. So, it is not only hurmful for user, they are also hurmful for other people.

Dear Officer,
I had renewed my Subha Yatra membership No#[protected] with IRCTC by making online payment in the month of oct, 2010. IRCTC has not dispatched my membership card after several calls, reminder & mail. Please help me out in retriving my membership card.

Comapy Name:I
Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel:[protected]/[protected]
Fax:[protected]
[protected]@irctc.co.in
[protected]@irctc.co.in


Regards
Ashish Kumar
860/8 IInd Floor
Govindpuri, KalkaJi
New Delhi-110019
+91-[protected]

Hi Sir/Madam,

I was travelling with my family along with 2 kids (4yrs and 4months old) in 3 AC and 2 AC between Bangalore and Rajamundry.

From Bangalore to Rajmundry travelled in Sheshadri Express on 03/12/2010 by 3 AC.

From Rajmundry to Bangalore travelled in Hatia - Yesvantpur Yesvantpur Express(2835) on 06/12/2010 by 2 AC.

The 2AC compartment wasvery old and in bad condition with the seats where as 3AC compartments were very good.

The worst thing of all is cockroaches and insects in the AC compartments which are creating lot of problem. My both daughters were bitten by cockroaches and are suffering from wounds now.

This problem is very common in all the trains in Bangalore Howrah route as i travel frequently in these trains.

Inspite of paying huge amount for the AC travel we are getting facilities and above that we have to deal with insects.

Pathetic is the feeling whenever i think regarding there and the poor maintenance by Indian railways. All they want is money and not customer satisfaction.

Is the indian railways thinking that whatever may be the situation indians will travel in railways under any circumstances and with all the dirty maintenance.

Please look into this for the good of the public.

Regards,
kranthi Kumar Y

Dear Sir
A ticket cancellation request was made online 6 hrs before train departure time of 11.30 pm at [protected]@irctc.co.in, the details of which are as under

PNR No : [protected]
Train No. & Name: 2233/LKO NDLS AC EXP
Date of Journey:[protected]
Class: 3A
Date Of Boarding:08/8/2010


Subsequnetly TDR was filed however was told by the TDR cell that as per the information mentioned by railways in their letter RF1/16067/10-11/B3/11.10.10/NR, I had travelled and hence TDR can not be done

When I contested the position and said that I never travelled and this is not factually corrrect and that
I had requested for cancelling the ticket at 5.30 pm on 8th August and that it is a clear example of either of duty negligence or of corruption of allocating my birth to somebody else without issuing a proper ticket to the other person & thus compromising on additional railways revenues to govt. of India that should have been collected from the passenger who was given birth and requested for a kind help as to what is the next step that is recommended by railways in such cases
I never got any response from Railways despite 4 reminder mails over last 2 months


Pl let me know on the next step please

This is one of the common man who think the complaint will be taken serious action ( atleast a warning will be issued to the proper person)

I was travelling with my two kids 6 years old and 6 months old and my parents from Madura to thane by Ngerkol express. Train no: 6340.

we booked II AC but only during the boarding we came to know that there are only III ac coaches.
It was very difficult for us to...

Respected Railway Minister,

I am Govindraj from Mangalore, Karnataka. I have been traveling quite often between Mangalore-Bangalore-Mangalore by Train No.6518 & Train No.6517 of SWR. I useally try to book the tickets 15-20 days in advance. Surprisingly, all the time, the IRCTC site shows only WL status. I know of some touts, who get me e-ticket with additional amount of Rs.200/- and would get me a Berth. I am really wondering how that is possible if every thing is transparent?
I also suspect the railway officials hand in glove in this act and earnestly request you to investigate and book the culprits, to hold the departments image high.

Raaj
1102, Rosebay, ETA Gardens,
Magadi Road, Bangalore
(M)[protected]

I am N Srinivasa Rao, a resident of Visakhapatnam, in regular intervals i have to go to Railway station for a 5 - 30 minutes, the bike stand, operated by railway contractor, charged Rs.5/- per bike whatever the time that means, for 5 minutes i have to pay the same amount, and after 4 hours they charged another Rs.5/-, it counts like this for every 4 hours. In the same city the Road Transport Corporation Bike stand which 1 1/2 kms distance from railway station under State Govt. Bus service throughout the district and nearby districts they have charged only Rs.4/- for 12 hours. I want to tell you that, this city is not a metro, and comparing to other railway station in another cities it is very high, somewhere it is 2 or 3. I think the contractor and some rly officials together doing this type of loot from people, some agitations are also done by daily passengers and in daily news papers also it comes, but for some days, after that all are silent and the contractor enjoying his excess money with the help of some local rly officials. Please look into the matter and solve the people's problem. For your information this rly comes in East Coast Division.

It has become difficult to get in to Lokshakti Express (Train No: 19144) from Borivali station because of passholders & updown passengers. Due to their groupism they threaten actual reserved ticket holders. They do not vacate seat till Boisar. Due to rush of these people pick pocketers take advantages.

Request to railway to take immediate action against these people and don't allow them to travel in reserved coaches.