Indian Railways Complaints & Reviews

Dear Sir,

I HAVE BOOKED MY MOTORCYCLE BY SELF BOOKING ON 03-OCT-10. AS I HAD RESERVATION FROM Hazrat Nzamuddin TO khajuraho 2448 UP SAMPARK KRANTI WITH PNR NO[protected] , LUGGAGE TICKET NO 057072 DATED 03 OCT 2010 FOR THE BOOKING OF MOTORCYCLE HERO HONDA SUPER SPLENDOR.

Till now i have not received my motorcycle. I have contacted at Mahoba Station, they are tellling that parcel has moved to manikpur station, in due process it will come to mahoba station and then will send to khajuraho.
Then contacted to Jhansi Commercial Control, Mr. S.K sharma, he is also telling that, he has already conveyed to manikpur staion parcel, but no response. At khajuraho station, SM is showing no response.
please look after this matter.
regards,
rakesh kumar
[protected]
khajuraho,M.P
[protected]@gmail.com

Sir ,
i am an army officer and am writing WITH THE HOPE that you will be able to get passengers some respite from the complete dismal service of the railways.
today my mi.i.law.along with two other ladies travelled to chennai by the lucknow chennai express. they are 70 plus years ladies.
firstly they all got UPPER berths...
why is it that when their age is filled in the form and given clearly they are alloted these upper berths which they just CANNOT get on to??
is'nt it sheer common sense to allot senior citizens lower berths??

Secondly the AC coach they are travelling by was completely and unbearbly dirty, filled with cockroaches and even rats running around how are they to travel two nights n days in such deplorable conditions?? even the blankets had cockroaches all over. the bathrooms had not been cleaned .

So much is being paid for travelling in an AC coach. Even basic cleaning is not being done by the staff? why are they being paid their salaries then??

i asked for the Complaint Book from the TT but he too just did not respond . i kept requesting but Finally the train departed and we could do NOTHING .
where does one go? who does one complain to? what does a man do??
it is so so frustrating for a passenger to repeatedly face all this again n again.
is there no hope at all??
i request you to please ensure strict action is taken against the errant staff and atleast basic cleanliness n hygiene levels ensured in all coaches.
with much hope
Col. P.Salhotra
date 4th of sept'10
Seat Numbers: 2, 3 and 6.
train: Lucknow Chennai express.
Coach -B1.
______________________________

Dear sir
Both side i.e. east and west of parking is the most expensive parking on Harbour line. Complete area of parking is used by contractor, their is no space for free parking. In the night there is no illumination. It is kindly request
you to look in to the matter and do something for people using the parking lot.

Sir,
I have booked a e-ticket from nagpur to pune in Azadhind Exp. My travel date was 12th sept 2010. Its PNR no. is [protected]. Train was running late by 8 hrs. As the chart was prepared and the counters in nagpur railway station were closed, i filed the TDR. In this case i should get full refund as per railways refund policy but i have got only Rs. 166 which is 50% of the total fare. And now when i am calling at customer care number, i am not getting any proper response. Following are the details for your reference:

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 12/9/2010 Railway Zone: CR Bank: HDFC
Total: Rs 343.00 Train No: 2130 Ticket Charge: Rs 333.00
From Station: NAGPUR(NGP) Quota: General To Station: PUNE JN(PUNE)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details

S# Name Age Sex Coach Seat Res-Status
1 Manish Shivhare 27 Male 0000/ Booked

TDR Details
Reason For TDR: Train Late More Than Three Hours. TDR Status: EDR Approved Reference No: ekt[protected]
TDR Zone: CR TDR Filing Date: 13-Sep-2010

Refund Details
Refund Status: Not Approved Refund Date: : 19-Sep-2010 Refund Amount: Rs.166.00

I will be very thankful to you, if you could help me understanding further process.

Thanks and Regards,
Manish Shivhare

MY SISTER MRS KAVITA SINGH WAS TRAVELING FROM KOLKATA TO VARANSI VIA AMRITSAR MAIL
93005) ,S 6 SEAT NO 3 PNR NO.[protected] DATED 23-24 SEPTEMBER 2010.IN THE MIDNIGHT SOMEONE STOLEN HER HANDBAG CONTAINING JWELARY,MOBILE AND MONEY WHICH SHE COME TO KNOW AT 2:00 AM.AT THE SAME POINT OF TIME A BOY SEARCH FOR RAILWAY.ALL THE SLEAPER CLASS OF THE TRAIN AND FIND NO RPF OR EVEN TTE IN TRAIN.
IN THE MORNING THEY COME TO KNOW THAT 3 OTHER PERSON ALSO LOST THEIR BELONGING.

KINDLY LOOK INTO THE MATTER AND TRY TO FIND OUT THE ONDUTY RPF AND TTE AND TRY NOT TO MAKE IT A REGULAR PHENONENON.

REGARDS,

P K SINGH
JR MANAGER (F & A)
STEEL AUTHORITY OF INDIA
PHONE:[protected]
MOBILE: [protected]

I TRAVALLED BY TRAIN NO 7031 FROM CSTMUMBAI TO HYDERABAD IN BOGIE NO S-3 - WAGON NO.SCO3209 WITH MY PNR NO [protected] on 20.09.2010 berth no 44 and 45- I would like to state that the berth's cushion is completely gone in this bogie and all the berths have become bucket like sleeping portion, I dont think any one can sleep comfortably on these berths I request all the concerned staff of south central railway to CHECK the long distance train bogies before alllowing them to run. - SANTOSH MAHA - cell [protected]

Sir,
Due to Maoist attack threat Indian railway diverted the route o[censored]tkal kalinga express (8477,8478). Train is now skeeping KGP, TATA and no of other stations but still they show availability on websites as well as tickets are being issue at reservation counters. I took the ticket from Bangalore counter and when after knowing from my friend about the diversion fact i went to cancel the ticket, i had to pay cancellation charges consequently which is just a kind of fraudulence.
If train is not running from that station how come they issue the ticket to the passenger, if given why are the deducting cancellation charges? they have not updated their database for this change and this is not a 2-10 days change its being in effect from last few months. trains are not being departured from TATA to KGP and vice versa in night after 8PM.

Hello Sir/Madam,
I am feeling ashamed while writing this complaint letter to you. Sir, i am
the B.tech final year student studying in Andhra Pradesh.Sir, i was
traveling from source named 'kacheguda' to destination named 'mahabubnagar' on[protected]sunday).
i was having *seasonal ticket no-"[protected]" I.D.card no:-"605L9WC2WB" I.D.
card Ticket no.:-"86121758"* and there was no space in the passenger coach
so i was not able to get into the train then i asked one of the
constable(R.A.F), then he asked me to get into reservation coach 'S1' and
within few seconds train departed thereafter one more R.A.F constable
entered with one T.T that too without batch so i wasn't able to note his
name but i know that constable name and that is " *E. Shiva Putra*" and when
i explained him the reason of getting into the reservation coach he started
using abusive words and threatened me to throw from the train and there
after he asked my native place name i told him that i am not from this state
and i am from U.P. so he started saying wrong words regarding state
discrimination in the presence of that RAF constable.

Sir, this incident is not just the discrimination related but also
corruption he took Rs.100 from me and didn't give me any slip and after that
the RAF constable forced us to go to SLR (luggage) coach.Sir that* TT fined
one of the co passenger of mine i noted that slip no. which is "223839" *that
will help in identification of that T.T. The train was *Banglore
Express"2785" *departing time 1950hrs from kacheguda.Thereafter we tried to
make compliant at MBNR station then no one was supporting me they just gave
me this email address.Sir with one intention and hope i am writing this
letter to you. Please, consider my letter and take appropriate step because
this is the ultimate thing that i can do as none of the staff member was
supporting and no body was ready to write the complaint.Sir, please do take
some serious action and please inform me the same.

In brief My complaints are:
*1. T.T without batch.
2. Use of abusive words and dirty language.
3.State Discrimination
4. Threaten to throw out of the running train.
5. Corruption(Charged Rs.100 without slip)
6. Involvement of R.A.F constable.*
Thanking you
your sincerely
Ankush Bhotika
Citizen of India
Jai Hind

Dear Sir/Madam,

I was travelling by Taj Express on 19 Sep 2010 from Jhansi to Delhi. I found very pathetic condtion of AC chair car coach it was not properly cleaned. althogh seats were comfortable but on the seat legs anyone can find dust which was covering legs of seat like it is painted. Water bottel holder or holder on seats was in very poor and torny condition and was very very dirty. Liver of seats were not working properly.

So please look into this matter.

why always train late . plz do something against it...........

Dear Sir,

1. It is highly appreciated that myself and my family has travelled in 2 AC instead of 3 AC (originally booked) in train no. 2615 GT Exp from Chennai to Jhansi on 10 Sep 2010 (Refer PNR #[protected] due to up-gradation scheme.

2. In the same time we have also seen the worst 'CATERING SERVICE' provided by RK Catering, New Delhi. We are very surprised to see such a bad service in a super fast express connecting both the metros. Mr Dharmender Singh has served the food and confirmed that the quality of food (Rice and Dal) can not be changed by them and it is in the knowledge of higher authorities.

3. The general cleaning done inside the AC compartments by the railway staff is also not up to the mark.

4. It is requested to look into the matter and take appropriate steps to improve the catering service and also the general cleaning in the AC coaches of super fast trains. Low quality of food may spoil the health of the customers to whome you serve with smile.

Thanking you,

VR satish

15 Sep 2010

To
The Chief commercial officer Mumbai

Dear sir
I have a complaint regarding parking at Panvel Station on New Panvel east side.
This parking is the most expensive parking on Harbour line.
Inspite of this the parking is not leveled.
Entry and exit for parking is not guarded, any one can walk in and out of the parking.
In the night there is no illumination.

In fact road to the station bridge is through the parking only. Entry and exit for parking , is same for commuters, autorickshaw and private vehicals.

It is very difficult to negotiate all these coming and going through the narrow lane to the station.
Very often people walk with luggage and elderly people as well as the entrance to the only FOB goes through the parking lot.

Auto rickshaw stand is outside parking and the bridge can not be accessed without going through the parking lot.

The parking lot is with pot holes, uneven rough surface covered with single khadi (stone ) with no illumination and without any security. No wonder there are many complaints of two wheeler thefts from the parking and it is believed the local railway authorities are well aware of the problems.

May I request you to look in to the matter and do something to make life easy for both the commuters and people using the parking lot.

Dear Sir,

This is in regards to my Hospital Conveyance Allowance that i have not been receiving since 15-January-2006.

I have already submitted all the applications in regards to Hospital Conveyance Allowance to, State Bank Of India, Innespeta Branch -1013, Rajahmundry 533101.

I have sent the Hospital Conveyance allowance applications through SBI Four times but there was no positive response at all.

The applications were sent on[protected],[protected],[protected] and[protected].

The applications were sent to the below address,
Assistant General Manager
State Bank Of India - 1013
CPPC (Centralized Pension Processing Cell)
1-7-387 GNP Heights 1st floor
Opp - Gurunanak Care Hospital
Musheerabad 500020

Please note below my details :
Parrie Frank Edgar
Retired on[protected]
PPO NO - [protected]
A.C NO - [protected]
Mobile NO - [protected]
Land Line [protected]

I have also tried to call[protected] but they were not helpful.

Kindly look into this issue because i have not been receiving any positive response from anyone.

I hope to hear back from you as soon as possible.

Thanks..

Regards
Parrie Edgar Frank
Mobile NO - [protected]
Land Line [protected]

I went to Railway Station on 8.9.2010, for booking of tickets. I took 2 filled up forms, & booked the tickets. After that I saw a single Blank form for reservation was left. Therefore, I asked the Employee for giving one more form. But he Refused to give that. He said, No forms would be given. I just want to ask, what's the point of not giving the form, as Forms are free, & further Railway earns from those forms, as those contains, Advertisements of various Companies.
When I asked the employee he Queried about the requirement. I told him that, next time I will come to Railway Station with a filled up form. Then, he said you have to come & fill the form, here only.
I want to know, what if a person don't know to fill the form, will those Employees will help him.

I just want that, some action should be taken against those type of Employees, who just dont want to co-operate with common people. They would fully co-operate with a Agent or a person who will give commission to them.

Dear Sir,

I have booked a e-ticket in the month of Nov - 09 against PNR No [protected], when the TC checked our ticekt we have showed our original voter identity card to him, the railway person (TC) told me that in voter ID photo is not cleared show me other identity card like pan card etc. which we have not carried on that time.

After the lots of discussion he has cancelled our e-ticket and maket the another ticket with the penalty as per the railway rule and told me to pay the amount which i am not ready to pay for that.

The railway TC and other railway person has called the RPF and mentally and physically harassment done on that time. We are travel with the family person with 2 ladies and 3 childs due to this i paid the all amount to TC with the penalty which is charged against him.

On that time i called IRCTC customer care no for that the customer care told that via TDR procedure you can cliam your amount. and the 50% amount will be refund you within 3months. As per the instruction i have make the TDR request on IRCTC web site on dated 27.11.2010.

Till the date i am continue followup with the customer care, [protected]@irctc.co.in, tdrprocess <[protected]@irctc.co.in> for non receipt of TDR amount. But he is not replying on the mail.

My concern is how can railway charge the double amount for the single seat. We have paid the amount 2times for the single seat which is not in the rule.

Request your help to return back the amount. Kindly look into this....

The co-ordination mail is attached below for your reference.

Regards,
RAJ
[protected]

[protected][protected][protected][protected][protected][protected]-
On Thu, Aug 26, 2010 at 7:35 PM, Aditya M <aditya.[protected]@gmail.com> wrote:

Dear Team,

Awaiting for your revert......




On Mon, Aug 2, 2010 at 6:15 PM, Aditya M <aditya.[protected]@gmail.com> wrote:

Dear Team,

Please raise the SR against the the amount is not credited in my A/c. against the below mentioned TDR file after the so much co-ordination on telephone and mail.

1) On the travelling we are trying to convince the TT for the non caring of valid identity proof we have the original official identity card of private firm on that time. But the TT says this is not a valid identity proof and he is behaving rudely on that time he charged penalty for this and issue a new ticket on the same birth no.
2) From lats 6-8 month i am continue followup with the customer care no and TDR process team for refunding the TDR amount but till date we have not yet received any amount for the same.

This is the very bad service which i have experienced from railway team, requesting you to raise the SR for this and reslve this issue as soon as possible.

Regards,
RAJ
[protected]
On Sat, Jul 24, 2010 at 6:00 PM, Aditya M <aditya.[protected]@gmail.com> wrote:

Dear Team,

Please provide me status and dead line for this when the amount will be credited in my A/c.

Regards,
RAJ
[protected]

On Wed, Jul 21, 2010 at 1:39 PM, tdrprocess <[protected]@irctc.co.in> wrote:

Dear customer,


Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/ECR on DT. 07-dec-2009 . Refund yet not received from concerned railway, so we had already sent a reminder with all the papers pertaining to your refund case to concerned railway on dt. 17-Jul-2010 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

Regards,

Prabudh Misra
Executive (Refund)
[protected]@irctc.co.in




Aditya M wrote:
> Dear Team,
>
> Most of time i have called your customer care no, for claiming amount and your representative told me to wait for some time amount will credited in your A/c. When i doesn't get the amount Finlay i officially mailed to you. Now at the current time I don't have original Excess Fare Ticket.
>
> Request you to check with your system and provide the same to me.
>
>
> Regards,
> RAJ
>
> On Sat, Jul 17, 2010 at 3:12 PM, tdr <[protected]@irctc.co.in> wrote:
>
> Dear Customer,
>
> Sorry for the inconvenience. Please send the Original Excess Fare Ticket Vide PNR No.-[protected] , which is given by TTE to you. In absence of Original EFT. refund cannot be processed. So, please send your EFT. to process the refund at below given address:-
> To,
> General Manager (Operations),
> Internet Ticketing Centre
> IRCTC, IRCA Building,
> State Entry Road,
> New Delhi-110055
>
> Regards,
>
> Sajjan Kumar
> Executive/Refunds
> [protected]@irctc.co.in
>
>
>
>
>
>
>
>
> Aditya M wrote:
>> Dear Team,
>>
>> We are awaiting for your revert.
>>
>> Regards,
>> RAJ
>> [protected]
>>
>> On Thu, Jul 15, 2010 at 4:10 PM, Aditya M <aditya.[protected]@gmail.com> wrote:
>>
>> Dear Team,
>>
>> We have not received TDR refund amount from your end, kindly check the same and revert it when the amount will be credited in my A/c.
>>
>> PNR No:[protected]
>> TDR File Date: 26-Nov-2009
>>
>>
>> Others details are attached herewith for your reference.
>>
>> Regards,
>> RAJ
>> [protected]

SIR,
TIME TABLE OF SHALIMAR BARIPADA TRAIN WHICH WAS NOTIFIED NOT FULFILL THE REQUIREMENT FOR THE PEOPLE OF MAYURBHANJ . THE TRAIN WILL RUN WITH LESS PASSENGER .
THE PASSENGER OF BARIPADA, BETNOTI & RUPSA TRAVEL TO KOLKATA ONLY FOR BUSINESS PURPOSE .THEY MARKET IN DAY TIME & RETURN TO HOME AT EVENING OR IN NIGHT.
THEREFORE REQUESTED THAT THE DEPARTURE TIME AT KOLKATA MAY BE IN BETWEEN 17.00HR TO 20.00 HR AND AT BARIPADA IT SHOULD BE IN BETWEEN 23.00HR TO 3.00 HR

THANK YOU

Dear Railways

This is to bring to your notice about the apathetic attitude and service on train Number 2625 – Boarder Trivandrum , on[protected] to Delhi 7-09-10.The I ssue is regarding the unserviceable condition of AC system on coach B1.From 5th September – 2010 11.30 am to 6th September – 8.30 pm 2010 .

Despite repeated reminders to the B1 coach attendant , nothing more than careless argumentative attitude was displayed. The staff blind response was ,” Every thing is working fine” when in reality passengers where sweating and suffocating. The AC supervisor was unavailable when the passengers sought his presence. And When the issue was conveyed he was unresponsive. When the issue was escalated to the TTE on 6th ..there was luke warm response and nothing done.

During all this time passengers were suffocating and sweating due to the AC not working. When frustrated passengers sought explanation and resolution from the staff on duty and the TTE , then the matters was conveyed to the Nagpur Station by the TTE and things were temporarily resolved by the engineer at Nagpur station ,after a full 32 hours of repeated complaints and desperate requests by the passengers to the Staff and TTE.

We the passengers of coach B1 , Train 2625 , aboard have been pained about callousness of the staff and the journey turning out to be suffocating and unpleasant . We request you to look into this matter seriously, take action deemed necessary against the staff and to avoid repeat of any such callous attitude or such unpleasant event in future and make Indian Railways a more customer sensitive and professional organisation .



Please find attached the written complaint with the PNR details of the passengers.

Regards
Jiteesh/Babu
[protected]/[protected]

I always book my train tickets through IRCTC - irctc.co.in. 2 months back i was not able to travel also i forgot to cancel the ticket, after that i file a TDR against it. 2 weeks back i got a mail says that "your account has been suspended, Due to fake TDR file". I was totally shocked, till no i have booked so many tickets for myself and my parents for the next 3 months in irctc, even i didn't took any printout of those tickets.

Since i have contact customer care over 15 times and also sent more that 10 emails. Till now i didn't got any responce. Most of the time lines are busy suppose if they attent also not giving proper responce.

Already i have missed 2 travel not being login to account.

DEAR SIR,
YESTERDAY ON 4TH SEPT 2010, I WAS TRAVELING FROM BHAGALPUR TO HOWRAH BY 3072 PNR NO [protected] B1 SEAT NO 24.
WHEN I SEATED IN MY SEATS AND IT WAS 9PM , I WAS TAKING MY FOOD, I FOUND 100 OF COCROACHES AROUND SEAT AND FLOOR.
SOME INSECTS GONE TO MY FOOD ALSO, AND I DIDNT COMPLETE DINNER.
IN NIGHT 12 PM I GOT FEVER AND NOT ABLE TO SLEEP . I ASKED CO PASSANGERS FOR HELP AND SOME GENTLEMAN HELPED ME.
NOW AFTER REACHING MY HOME , I CONSULTED DOCTOR , AFTER EXAMINATION HE TOLD ME THAT I GOT VIRAL FEVER. NOW AM NOT ABLE TO GO TO MY BUSINESS FOR ONE WEEK.I
AFTER PAYING GOOD MONEY AND TATKAL FEES, I AM NOT GETTONG SERVICE.
I WILL BE LOOSING MONEY AS WELL AS HEALTH. TEN LAKHS RUPEES LOSS WILL OCCUR IF AM NOT GOING OFFICE TOMORROW.
THANKING YOU
VINEET KUMAR SAH VINEET KUMAR SAH 21/1/1 BENARAS ROAD
HOWRAH 711106
[protected]@yahoo.com

I am Amol Thakur,one of passenger used to travel by Indian Railways.
Its my complaint that at the time of booking of tiket by first class,Railways will not declare exact cuppe number,even when requested by passenger and his requirement for family.If passenger will travel by air and booked ticket in executive/bussiness/'J'class seat number and class will be expressed on ticket or booking voucher,while boarding or desembarcation assitance will be provided.
But when passenger will travel by railways evan in first class(fair almost eual to air fair),cuppe code or number will not be declare.It is very deficult to find or adjust with other co passenger when we will travel on special medicaton and care.
Its my hearty request to look into the matter,in the interest of passengers and do the needfull and give desired cuppe on request.
Thanks.
Regards
Amol Thakur