Indian Railways Complaints & Reviews

Honourable Union Ministry
Minister of Railway
Govt of India
New Delhi

Respected Mam,
I'm a P.g.d.m student.I'm a big fan of you but today when i traveling from syalda that is from jammu to kashmir i seen many T.T were doing business,they charge Rs.50 or more from every passenger as there pocket money for standing in sleeper class and they beet the persons who stands in sleeper class and don't give them money,being a good citizen it is my duty to inform you and i expect you the same.
It is my request that you kindly,take corrective action so passenger can travel in trains freely.

Thanking you
Faizan Date:14/11/2010

i was travellng from cstm to belapur,after mankhurd station one person in civil dress came in the compartment and asking for ticket,even iwas travelling with a valid ticket, iask him to show his id proof of TC,he started shouting on me and abused me then he turned to next person was a labour class and travelling without ticket he charched him 150 rupees without any giving him a reciept and from 4 to 5persons he charged at the same time, i dont remember but im sure that i saw him one of the ticket window in mumbai perhaps i think he was in chembur or govandi station,issuing the tickets to passengers.my request is to indian raiway that do strict actions against these type of corrupted railway officers and in future that illegal fine goes to indian railways

4 months ago i m found guilty of the parking chllan on the patiala railway station . frst i thought wat kind of chlaan is this ,this is my frst time ever i found guilty in vehicle field. than from that day they r giving me dates which was going on week by week or month by month. last saturday i succesfully get my RC back. but at frst they tell me it is of only just 100 rs. then they told 500rs. and finally it is of 300rs. we are all abt 100 peoples. some of them got chlaan of the cycle , they hv toh submit there form for beering the chlan.
i m surprised at them . i m frustrated bcs frst they dnt give any notification of parking chlaan and then they r not responsible for that , some of the person RC r lost. they take the whole day for four or five times for beering the chlaan

Why do the Indian railways maintain Sleeper compartments, when they are not in the manner which it is supposed to be? The wash room in sleeper compartments stinks like hell and is unhygienic. The compartment is crowded with unauthorized vendors and passengers causing inconvenience.
There is no improvement in the service provided since 2000.
Moreover, the ticket checkers are arrogant and currency seekers.
I suggest the Indian railways to privatize, if they are unable to maintain the grass root level standards.

Dear Sir/Madam,

I have booked Railway ticket from surat to Ahmedabad for the date 17th, Nov., 2010. for Karnavati Exp. (Train No. 2933. PNR No.[protected]. and from Ahmedabad to Udaipur city by Udaipur Exp. (Train No. 9944. PNR No.[protected] for the same date for further travelling.

I filled only one reservation form for both the tickets. but they issued the ticket of Karnavati exp. for the date 17th Oct., 2010 instead of 17th, Nov., 2010. While they issued the ticket for Udaipur Exp. is on correct date of Journey.

So pls I request u to look after this complaint.

Dharmesh Jain
Surat
+91 [protected]

Sub: Refund is not credited to account on cancellation of ticket

Since August I am following up with the irctc and they had also assigned the Id to my complaint as [IRCTC #1413942] . They are again & again asking the details and after providing the full details there is no answer. Detail of my problem is:
TICKET I:
>> >> >> > > Pnr Number [protected] Transaction ID [protected]
>> >> >> > > Train No 2534 Train Name PUSHPAK EXPRESS
>> >> >> > > From Station MUMBAI CST(CSTM) To Station LUCKNOW NE(LJN)
>> >> >> > > Date Of Journey 18-Jul-2010
>> >> >> > > Class2A
>> >> >> > > Boarding MUMBAI CST(CSTM)
>> >> >> > > Resv Upto LUCKNOW NE(LJN)
>> >> >> > > Date Of Booking 25-Apr-2010
>> >> >> > > Total Ticket Fare Rs 3142.00
>> >> >> > >
>> >> >> > > Refund Details
>> >> >> > > Cancelled Date Refund Amount Refund Status Receipt Number
>> >> >> Refund Date
>> >> >> > > 10-JUL-2010 Rs 1501 Refunded[protected]JUL-2010
>> >> >> > >
>> >> >> > >
>> >> >> > > TICKET II:
>> >> >> > >
>> >> >> > > Ticket History
>> >> >> > > Pnr Number [protected] Transaction ID [protected]
>> >> >> > > Train No 2533 Train Name PUSHPAK EXP
>> >> >> > > From Station LUCKNOW NE(LJN) To Station DADAR(DR)
>> >> >> > > Date Of Journey 10-Jul-2010
>> >> >> > > Class 2A
>> >> >> > > Boarding LUCKNOW NE(LJN)
>> >> >> > > Resv Upto DADAR(DR)
>> >> >> > > Date Of Booking 25-Apr-2010
>> >> >> > > Total Ticket Fare Rs 3114.00
>> >> >> > >
>> >> >> > >
>> >> >> > > Refund Details
>> >> >> > > Cancelled Date Refund Amount Refund Status Receipt Number
>> >> >> Refund Date
>> >> >> > > 07-JUL-2010 Rs 1487 Refunded[protected]JUL-2010
>> >> >> > >

Regards,
Rachana
[protected]@sify.com

I was supposed to travel in train no. 4313 Dadar-Bareilly Express from Bhopal to Jhansi on 8th of November 2010 at 22:40 PM. My Berth and Coach No. respectively were 57, S-5. PNR No. [protected]
But, as soon as the train reached Bhopal Junction there was a heavy rush in the train and it was over-crowded. Many people were travelling without ticket or on waiting list ticket who are not supposed to board on train. I was having reservation but in-spite of it I was not able to reach my berth due to immense rush in the train. People were lying on the corridors near and in the toilets. There was so much crowd that i could not entered my bogie due to pushing and over -crowded. Then I searched for TTE who could have helped me but in-spite of being on his duty he was not present near by the train so as he can solve my and other passenger's problem.Then I approached towards AC Bogie which was 5 compartments behind it.There I contacted AC -TTE whom I told about my problem, but he Irresponsibly answered me to get back to my coach where I'll find Sleeper Coach TTE who was not present there on his duty. In This mixed confusion and running suddenly the Train whistle blowed and the train went away and I missed my train due to such irresponsibility of TTE who are supposed to help passengers but they didn't, who allowed people without ticket and people having Waiting List Ticket to board on train. Because of this only, I missed my one more train from Jhansi Junction to Kanpur Central, which I needed to catch next day morning at 6:00 AM from Jhansi Junction so as to attend my duty.
PNR No. of the Jhansi-Kanpur Train : [protected] (1109 JHS LKO Intercity Express)
Coach and Berth No. : C1/0045/WS
Note:
(1)My Complaint is that if any TTE was on duty on coach no. S-5 then where was he?
(2)If Railway didn't appointed any TTE in that particular coach then it was Railways Mistake due to which many passengers suffered.
(3)In these circumstances when I reached AC-TTE his attitude was not good towards the fellow passengers he was irresponsible which didn't suited any Public Servant's behaviour.
Lost which I have suffered due to this irresponsibility of Railways:
(1) From Bhopal to Jhansi amount of ticket : Rs. 150.00
(2) From Jhansi to Kanpur amount of ticket : Rs. 255.00
Moreover this I didn't reached my duty on time which ultimately resulted in a leave.
Therefore, I request you to refund my above amount and please take appropriate action against the TTE whose absence resulted in this, so as no more people need to suffer this type of mental stress in further future.

S.N.Shukla
10/3 Shalimar Sterling, Near Apsara Talkies, Raisen Road Bhopal-462023
Mob. [protected], [protected]

Hi,

I was travelling from Tirupati to Bangalore on 5th Nov 2010 with my family (18 tickets). Train number 214 (Chennai to Mysore Passenger) We were been alloted on S5 Coach and seat numbers are 9 to 14, 57 to 70. Both the seats are near to toilet and when I boarding the compartment there was a worst urine smell on both the toilet.

I went and gave a complaint to Dy. Station Manager. His response was very quick and there was an announcement for the cleaning staff.

But the support staff not reached to the compartment without the necessary equipment to clean these toilets. The TTE was also there in the platform and I informed the same to him as well. He responded that there is no water in Tirupati station so the cleaning can be done only in Bangalore or Mysore. I was surprise to hear this from a TTE. I again requested him to arrange for the cleaning.

We all are aware that there are many people visiting Tirupati but the Tirupati railway station is not equipped with necessary equipments due to this we were struggling my entire family.

The same problem was there in S7 coach as well on the same day as I got one more announcement after my request announcement.

Will this be taken care? God only knows. I would request all the people to do their duty perfect so that this kind of issues can be arrested.

The necessary incharge for this area should be punished including the TTE who not responded properly.

I booked railway ticket from CLT - MAS from chennai and the ticket was confirmed one.Due to my personal reason i want to change the boarding point to Shornoor,so i went to Guruvayoor railway station to change the boarding point and filled the form.But the officer told me that its not possible to change the boarding point because both are different quota.So its not possible and you have to go CLT.If i am going there then why should i change my boarding point..Could you please tell is there is any restriction is there to change the boarding point like quota probs.

Dear Sir,

I am a Physically Handicapped person having the disability of amputation to my right leg.
First I should thank providing a separate Disabled Coach for exclusive Disabled persons. But regularly in this Coach non-disabled passengers are travelling and not allowing the Disabled persons neither to sit nor to board the train. The Railway Authorities is failed in Implementation part of separate coach. Though there is a penalty of Rs. 500/- for boarding non disabled persons into Disabled Coach, no TTE is visiting to this Coach to check. If anybody want to travel ticketless the Disabled Coach is the safest Coach. The police personnel who is suppose to safeguard the system allowing non disabled passengers by taking petty amount.
My personal experience is that I have travelled by 7050 on 23rd October 2010 from Secunderabad to Kazipet in Disabled Coach. The coach was already filled with the normal passengers. The disabled persons were about 8 members. The two normal passengers viz. Duvva Venkat Raju and other used unparliamentary language about Disabled persons. I taken objection for the words used. The train was just left the platform. The quarrel in hot. The normal passengers were manhandled me though I am a disabled person. For the help I pulled the chain. The train was stopped and the RPF personnel on guard arrived the spot. They taken me to the custody for doing Alarm Chain Pulling (ACP) alongwith the above 2 persons and handover us at Kazipet Rly Stn. ( RPF Station). The time was 2.00 AM (night) the SI (P. Maharaju) was really in good sleep. Being the local persons, the Normal Passengers (Venkat Raju) brought recommendation from local RPF police personnel. As such he was made free and I was booked under Section 141 of Railway Act, for ACP. I requested the SI that I have not pulled the chain intentiontionally but for need of help, but he told that if I speak more he will register the case under 3 to 4 sections so that I should be remanded. At last at about 3.00 AM he registered the case under section 141 of ACP and collected the bail amount of Rs.1000/- and freed me to attend to the Court on 26th October, 2010. Being the section 141 petty case I was not given any chance to pray before the judge. Normal passengers travelling in Disabled Coach resulting to petty cases on disabled passengers instead normal passengers who are wrongly travelling in disiabled coach. I was made to sit right from 9.00 AM to 2.30 PM before the Court and I was given a Receipt for amount of Rs.1000/- penalty.
Sir, My request to Railway Authorities, Ministry of Railways, Ministry of Social Justice, Hon’ble Supreme Court Judge to look into the matter regarding :
1) Steps to be taken for proper implementation of Disabled Coach meant only for disabled persons.
2) Strictly TTE should check the passengers in disabled coach.
3) Disabled persons need not be forced for Escort.
4) Tickets to disabled should be issued in both ways with or without Escort so that misusing of travelling with Escort ticket is minimized which lead to income to Railways to the extent.
5) The disabled coach should be attached at particular point instead of either front or back to SLR Coach.
6) The disabled coach location on platform should be announced in public announcing system so that the disabled passengers can reach the sport in advance.
7) The penalty imposed on non disabled passengers should be written on the coach.

I therefore request the concerned authorities to see that the little provided to disabled persons should be implemented in proper way.

Thanking you,

V.H. Mayya

To,
The Railway minister,
Rail bhawan, New Delhi,
India
Subject:Street hawker are growing day by day beside the railway platform,
and disturbing localites by their misbehavior,teasing etc...
Respected Madam,
I want to inform you that day by day street hawkers are growing on the railway plots and due to that misconvinience, small accidents, traffic jam, is occuring badly. The main problem is that they are misbehaving and teasing to the localite and railway quarters holders. They are about to make their shop in the quarter, they are badly entering in the quarter premises and they are showing their political power and they are thretning the people badly.
I hope You will take some urgent action behind this or You will suggest me a proper way to complain against this.
Thanking You
Yours Faithfully
Sunita Giri
(student: MBA)
Sheoraphuly

This is to bring forth the inconvenience caused to passengers at the recently functional train station at Anand Vihar, New Delhi.
The main cause of concern is the unavailability of food or any eateries at the station.
I had a train to catch, unfortunately from the Anand Vihar station, train no 2874, Jharkhand Swarna Jayanti Express, on 2nd Nov.
When I called the train helpline no 139 during the day, it told me that the train was scheduled on time but in reality it was almost 5 hours late.
Assuming that the train would depart on right time, I reached the station before time only to know about the delay. since I had never seen this new Terminal , I had no idea that there were no food joints there. I almost starved because of the unthoughtfulness of the railways people who supposedly have thought that the passengers would carry food stuff with them and hence no options of eateries are provided to them..
There was only one stall where one could find a few packaged things to eat which also got closed by 9 30, as if people don't feel hungry or don't crave for tea, coffee after 9 30.
Though the station is quite organized, infrastructure wise, but this unmindful act on the part of the railways caused starvation for the passengers.
This should be immediately looked into so that the future passengers who come to board their trains from the terminal don't have to face such problems.

I went to old Delhi railway station to see off my friend who had already come there and was waiting for another train to board.
After meeting him and he boarded his train, I was caught by a ticket checker for not having a ticket; I explained him that I was not aware about the procedure(I was indeed not aware about the same) but to no avail.
I asked him to let me go and find out if it is true but he didn't allow me to do so.
He fined me Rs. 254. In the meantime so many people crossed him but he didnt check them.
It was a terrible & frustrating experience for me.
There should be effecient system in railway so that nobody can enter the plateform untill a ticket is available instead of paying a heavy fine for nothing.(that too when u were not at all aware of the same).

Online railway ticket booking facility through irctc.co.in remain inaccessible during 8.00 hrs to 9.00 hrs which is the opening hour for TATKAL ticket booking. There appears to be some corrupt practice being followed during this period by blocking interest connectivity of the website particularly 2 to 3 days prior to festive days like Diwali, etc.. The facility is only open after by 9.30 hrs. by which time all the TATKAL quota shows WL. If someone urgues that due to heady traffic congestion during the peak period of 8 to 9 hrs, the existing brandwith capacity becomes incompatible, it is not acceptable since the same problem does not arise on other days when there is no festive seasons or the bandwith would have been increased to ensure transparency in the online ticketing system. Due to this, the very purpose of TATKAL Scheme or elimination of malpractices in the system gets certainly vitiated.

Dear Sir,

I went to secunderabad railway station today morning by 6.25am to receive my mother, she was coming in Narayanadri Express from Tirupathi.

I purchased the platform ticket and enquired about the arrival of the said train and in which platform in the counter. I was told that announcement will be made at the time of arrival. I was waiting for .35hr in platform no 10 under the mic waiting for the announcement.

Then I received a call from mother that train has already arrived in platform no. 8 at 7.00 am. I was shocked to know that there was no announcement with regard to the said arrival. I was made run from 10 no platform to 1 no. platform to receive my mother. IWe feel that there should be proper communiation to should me made. The administration has failed to do so.

This also to inform you that my mother aged 68 years and having knee pain travelled from platform no. 8 to platform no. 1 with laggage. She doesn't carry mobile phone, she took the help of another passenger and called me. If I would have been there I would have arranged a wheel chair and got her safely.

I request the concerned department to take up the matter sericously and value the time, feelings, energy of the other person who is are in need of information.

Regards,

Sanjay
[protected]

139 by indian railway is very poor-use less service provider.
today i call 139 from [protected] on dated 31.10.2010,
i call 139 4-5 times ,service is OK till enter train number and std code but after than 139 customer care executive appear then they give me really very wrong information, i ask about 9221 train is running today but they tell me yes, but actually train is not running and i am really mismanaged my travel plan.
i have proof of all call recorded which is communicated with 139 customer care executive.

Sir,

My complaint is regarding the reserved seat transfered to other person. On 31-oct-2010, my mother(Name - Shanti, Age - 51) was travelling from ghaziabad to phaphund in Gomti Express (Train Number - 2420). She has reservation in 2S class(second seating) in D2 coach at 30 number seat. Due to heavy crowd and rush at ghaziabad station and in train, she reached at her seat after 30-40 minutes with lots of trouble (Before Khurja Station, she was at her seat and khurja is the first stop after ghazibad).

She found that, another person has been alloted the same seat by TTE (TTE Name - Mr. A. K. Srivastava). When she asked TTE about her seat, TTE misbehaved and used wrong wording (like - "tum kya kar logi?") and some very harsh and bad comments(which i can not mention here ).

I request you to take necessary action against TTE Mr. A. K. Srivastava so that he can learn some manners and come to know, how to behave with passengers and respected citizens of our country.

TTE Name - A. K. Srivastava

Ticket and Train Information

Train Name - Gomti Express Train Number - 2420
PNR Number[protected]
Passenger Name - Shanti Age - 51
Travel date - 31-oct-2010
Source - Ghaziabad Destination - Phaphund

Consumer - Prashant Kumar
Contact Number - [protected]
email - [protected]@gmail.com

Every time as i try to register for eticket booking registration ,it is not processed and till date i am not getting registration for eticket booking
guide me if any suggestion for registraton is failed from my end

Hello Sir,

I had filed a TDR with Indian Railways on 17 Oct, 2010 against
PNR number [protected]. The reason for TDR filing was that the train
was late for more than 3 hours. As per the Indian Railway rules, I should
have been refunded the entire full fare i.e., Rs 690. However as per the
current status of TDR on IRCTC, I have been refunded only Rs 344. Please
look into the matter urgently and oblige.

Here are the ticket details:

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: CC Internet Service Charge: Rs 20.00
Date Of Journey: 16/10/2010 Railway Zone: SER Bank: SBI Debit
Total: Rs 710.00 Train No: 2019 Ticket Charge: Rs 690.00
From Station: BOKARO STL CITY(BKSC) Quota: General To Station: RANCHI(RNC)
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 s tiwari 53 Male C3 0021/ WS Booked
2 v tiwari 45 Female C3 0022/ Booked

TDR Details
Reason For TDR: Train Late More Than Three Hou
rs. TDR Status: EDR Approved Reference No: ekt[protected]
TDR Zone: SER TDR Filing Date: 17-Oct-2010

Refund Details
Refund Status: Refunded Refund Date: : 23-Oct-2010 Refund Amount: Rs.344.00

RAILWAY JOURNEY IS MOST UNSAFE

THERE IS NO SAFETY IN INDIAN RAILWAYS AND THEFTS ARE INCREASING DAY
BY DAY. THIS COMPLAINT IS ABOUT MY SON ANANT KHAITAN,(FINAL YEAR
ENGINEERING STUDENT OF N.I.T. BHOPAL) DATE OF JOURNEY 25.10.2010
BY HOWRAH-BHOPAL EXPRESS-3025UP, PNR-[protected], COACH-S1/BERTH-19

WHEN HE BOARDED THE TRAIN AT 12.30 NIGHT, IT WAS ALREADY LATE BY 8
HOURS & IN THE MORNING, HE NOTICED HIS LUGGAGE (GOODS WORTH Rs 7000-
8000) WAS MISSING.

WHY THE RAILWAY ALLOWS UNAUTHORIZED PERSONS TO ENTER ANY COACH, WHY
THE MISCREANTS ARE NOT PREVENTED AT THE GATE & SPECIALLY DURING NIGHT.

WHAT OUR VERY HONORABLE MAMATA BANERJEE IS DOING - NO SAFTY - NO TIMING
- NO CLEANNESS - NO GOOD FOOD - HOW MUCH WE ALL HAVE TO SUFFER.

regards,
Ajay Kumar Khaitan, Scientist
150/3 Tilak Road, Burn's Plot
Raniganj 713347 WB
MOB: [protected]
[protected]@gmail.com