Indian Railways Complaints & Reviews

RAILWAY JOURNEY IS MOST UNSAFE

THERE IS NO SAFETY IN INDIAN RAILWAYS AND THEFTS ARE INCREASING DAY
BY DAY. THIS COMPLAINT IS ABOUT MY SON ANANT KHAITAN,(FINAL YEAR
ENGINEERING STUDENT OF N.I.T. BHOPAL) DATE OF JOURNEY 25.10.2010
BY HOWRAH-BHOPAL EXPRESS-3025UP, PNR-[protected], COACH-S1/BERTH-19

WHEN HE BOARDED THE TRAIN AT 12.30 NIGHT, IT WAS ALREADY LATE BY 8
HOURS & IN THE MORNING, HE NOTICED HIS LUGGAGE (GOODS WORTH Rs 7000-
8000) WAS MISSING.

WHY THE RAILWAY ALLOWS UNAUTHORIZED PERSONS TO ENTER ANY COACH, WHY
THE MISCREANTS ARE NOT PREVENTED AT THE GATE & SPECIALLY DURING NIGHT.

WHAT OUR VERY HONORABLE MAMATA BANERJEE IS DOING - NO SAFTY - NO TIMING
- NO CLEANNESS - NO GOOD FOOD - HOW MUCH WE ALL HAVE TO SUFFER.

regards,
Ajay Kumar Khaitan, Scientist
150/3 Tilak Road, Burn's Plot
Raniganj 713347 WB
MOB: [protected]
[protected]@gmail.com

plz add "karnal (KUN)" in ur station list
plz do it
otherwise we can't get reservation thru internet
earlier, it was there on irctc web. bt its nt there in this web.

plz do it
dhiraj mittal
[protected]

Corrupted TTE Mr.Nayek tried to snach belongings on 26102010 trvelling by 2838 train no. PNR No.[protected].

Dear Sir,

I travelled in Rajkot express 7018 from Secunderabad to Pune on 25th Oct 2010 in Third AC - B1. Conductor who gives blankets and pillows tried to misbehave with me when I was getting down at Pune at 1.45 am. All other passengers were sleeping and I was the only one passenger getting down at that station from that compartment. He really tried to come close and touch but I understood his moves and threatened him of a complaint to Railway police immediately once I get down. Please issue a warning against that person and unfortulately I didn't try to find out his name and he wasn't wearing the name badge too. Let this not happen to other girls who can't even shout at Men.

Thanking you.......

Hi,

Myself Anupam Mandal, employee of one of the private company , posted at Navi Mumbai. I have booked first class season ticket and have shown my PAN card as identity proof and from counter they mention PAN card number on ticket pass. Unfortunately I have lost my PAN card on same day. Next day TC has been checked and ask me to show my PAN card, I have shown photo copy of PAN card and snap shot of the card from mobile, and told him " my card has been lost". Then he told me for the day I am realesing you, but next time if I will cath then u will be fined.

Then I have asked the TC for suggestion means what should I do for this issue.

He told me just thow the pass and take a new pass, when I ahve taken just on yesterday.Then I have visited Cheif Booking Supervisor at Vashi, he told me the same when I have told them please consider for 15 days for reissue of PAN or issue a ID proof after verify my PAN card copy , snap shot of copy, or original Voter ID , Passport etc. They simply said , " you have to take new ticket".

Now my question is this, when they are very much sure I am the same guy who is having genuine ticket and I can show other proof instead of PAN card, then why they are not accepting.

This is the lack of policy of railways or something else.

Could you please confirm me , is there any rule " you have to show your original copy everytime".

So I am requesting to concern authority , please look in to this matter with proper attention.

Thanks,
Anupam Mandal.
[protected]

My Recent Experience with Indian Railway...Read On...
Hey Guys. You might think that Indian Railway has improved its quality of food as u can see Lipton tea kiosks on railway stations along with other tea stalls but do you really think they have improved their quality. Read this and let me know i[censored] still think that...
I was on my way to home.I had to board the train at Ludhiana railway station. At Ludhiana railway station, i decided to take tea. I had two options, one was to purchase tea from a tea stall and the other was to purchase it from a Lipton kiosk. I looked at the Lipton Kiosk, it was clean, no flies and 20 Liter Bisleri Bottle was placed on the Machine for water supply. I thot its gonna work so i decided to go for Lipton.
After the shopkeeper gave me tea, the 20 Liter Bisleri bottle(The bottle placed above the tea machine that is used for supplying water to the machine for preparing tea) became empty. I thot the shopkeeper will replace it with a fresh bottle of Bisleri, but what i saw, i was completely shocked.
He didn't replaced it with a fresh Bisleri bottle.
He didn't even filled it from the Railway Station Drinking Water supply.
He went in between the railway tracks and filled that bottle from the water supply, the same water supply that is used for filling water to the train coaches for toilet and wash purpose and the water that is declared unsuitable for drinking purpose by railway authorities.
He did it just bcoz filling it from a drinking water supply may take a little more time as water from there flows slowly but water for coach supply flows very fast so it takes only 30 seconds to fill the whole bottle.
I was completely shocked to see that.
Guys Plz avoid eating open food at railway stations coz u hav no idea how that stuff is prepared.

Dear Sir,
I have booked booked four tickets through my SBI CARD No - [protected] and paid though your payment gateway. It was subsequently cancelled on 10/10/2010 and as per refund status it is already refunded to your gateway on 11/10/2010 but not yet credited to my crdedit card account. So I furnish the full paqrticulars as under and request you for refund.
Sl Transaction ID PNR No Total Am(Rs) Bank
1 [protected] [protected] 1207/- hdfcvbvpg
2 [protected] [protected] 4385/- hdfcvbvpg
3 [protected] [protected] 2426/- hdfcvbvpg
4 [protected] [protected] 364/- hdfcvbvpg

Yours faithfully,

Paresh Mohanty Dt.18/10/2010

my name is suresh chandra mathuria

on 16. 10. 10 I BOOKED MY BAJAJ CHETAK SCOOTER NO. UP 21 K 0831 FROM BAREILLY TO GURGAON I CONTACTED GGN ON 17.10.10 AT 2 PM. THEY SAY IT IS NOT POSSIBLE TO GIVE DELIVERY AT THIS STATION. WHEN THE RAILWAYS HAVE BOOKED AND CHARGED FOR IT WHY THEY DONOT CARE FOR DELIVRY.THE P W R NO. IS 485559 BE TO GGN MY CONTACT MOB. NO IS[protected] AT GURGAON

We are travellling by train no 5902-Dibrugarh Yesvantpur weeklly express, AC2. There are several lack in an AC Coach we found.
1) No electrical pug point for which we r facing problem to charge mobile/laptop.
2) Curtains are dirty like slum areas curtain. Cant even touch those curtains with hand, everytime we need to wash our hands with soap.
3) Some of the curtains rods falling automaticallly , once it injure 2 passenger by falling on them. My 7year kid aslo got injured during her climb on upper bearth.
4) One place I saw some instruction to write complain if any on the register provided with the raiway guard, but unfortunetly I m trying to locate that useless fellow the guard ...havent seen him from till i entred the train.
5) Pestcontroll deptt. Is required in service as there are many rats and cockroches we ovserved running under our seats and trying to get our foods. Wakkkkssss so dirty this train.

Dear Sir,

I was travelling by train named:Corbet PRK Link/5014A ,dated:14/10/2010.PNR NO:[protected].At the time of travelling my reservation status was RAC S7-39.So after some time after leaving Kashipur, the TTE reached to check the berth,and on that time I requested him to allot a seat if there is any vacant seat but he told me that all seats are already filled up.

But after some moment he alloted seat no 27 of boggy no-S7 to another guy with cutting a fine.

So my complain against the TTE :
He alloted a set to a person even who was not carrying even a reserved ticket.
I requested him to show his ID card then he shouted at me and told without his boss he is not bound to show his ID card.
He told me that his name is Satish Chandra not bound to show me the ID Card at all and even threaten me that I could complain anywhere though the compalin book was not availabe at anywhere nither to the TTE of AC coach nor the guard in the train.

So my request to you to take necessary action to resolve the issue and take action against the TTE to make our journey more amicable.

Thanks and regards,
Swarup Bachar.
MOB:[protected].

Hi, I Booked a ticket online On:[protected], with PNR [protected], Transaction ID: [protected] for Date Of Journey: 15/7/2010 in Train No: 2506, Nort East Express from delhi to patna in 3AC for me and my wife.

The train was delayed by more than 9 hrs so i called irctc customer care to know canecellation process as i cancelled my journey by this train and booked another ticket by rajdhani (PNR :[protected]). I filed a TDR for cancelled ticket on 19th July as per the TDR rule which says i can file TDR within 90 days.

Accoreding to the cancellation terms and conditions i should get full refund of the ticket if train runs late more than 3 hrs. But I receivd only 50% refund. I called up IRCTC and sent reminder mails several times about refund of the remaining amount. But everybody in this government organisation seems to be sleeping. Yet after 90 days of the due date , refund of the remaining amount has not been processed. I dont know whom to complain about this as there is no effective complaints reddressal department in railway.


Please help to find Justice

Sher Singh
Mobile [protected]

Dear Sir,

Here I want to give problems with Special trains in the ocassion of holidays. when any festivals comes railways will put special to catch the crowd. But those trains run like hell. No one will give information about when that train starts and when it reaches to destination. Special train will be stopped in each and every station for hours. There is no time limit. Railways are playing with time and money of the passengers.

Incident: my brother started in special train(0745) from Howrah to Hyderabad. actual running time of train is 30 hours. but still train is running for a late of 7 hours. railway even don't know when that train will reach to Hyderabad. Ticket PNR no:[protected].
In every station the train is stopped for hours unnessarly. if railway are not capable of running the special trains, they should not put those trains. It is really injustice to people's money and time.

The same has happen to me when i travelled in Vizag and Kakinada special trains.

please put a complaint on this issue.

Thanks
Phani Kumar

Dear Sir,
Through this portal, I wish to bring to your notice that brokers are openly luring passengers for selling confirmed railway tickets at a premium (e.g. a Shatabdi Express confirmed ticket to Mumbai was offered to me @ Rs.950) inside the resevation building at Surat Railway Station by these crooks.

For you to enable to conduct a mystery shoping please find a detail of one of the person of the group who crowd there inside the building near the counters without any restriction & pitch a confirm booked ticket to every passenger who walks-in.

The one of the person name is Deepakbhai his mobile number is: [protected]

I request you to kindly eleminte this nuisance reservation building or to be precise should be barred from entrying the station premise.

An immediate & absolute elimination of this menace is urgently sought so that innocent passengers are saved from falling in the pray ot these crooks who are running a parallel reservation counters right under the eye of reservation authorities & one can not believe that authorities are not aware about these crroks in there premise.

Dheeraj
[protected]

Dear Sir,
I faced alot of problum during my journy form ahmedabad to mathura. really i came to know how TTE create problum to educated citizens.
His Name is S K Meena (TTE)
Train name: Gujrat Sampark Kranti (B2)AC coach
Day: 1 OCT, 2010
-TTE were drunk completly.
-Taken money 800/- for reciept but not given reciept.
-i asked for reciept then he is ready to fight and ticket fad di and ID prof PAN CARDS discarded out of train.
-Complain book bhi nahi de.
-Abuse us like any thing even i was with my wife and try to get me arrested by GRP at RATLAM Station but he could not get sucess with his plan due to interference of public.
-muje pantry super wiser (ravi sankar) ke sath mill kar peeta.

His Name is S K Meena (TTE)
Train name: Gujrat Sampark Kranti (B2)AC coach
Day: 1 OCT, 2010
i have given complain to mathura station (Comp no.152397).
I have sent a spped post to you on 4th oct 2010 with eyewitness signed
@DRM Office Ahmedabad
@Station Master Mathura Jn.
@rastrapati bhavan, new delhi.
@PM Office, New Delhi
@ Railway Minister, rail Bhawan New delhi.

Please do needful and take strict action for him only then he will not do any misbehave to passengers in future
regards,

Rajeev
[protected]

Dear Sir,

I have been using IRCTC Internet Booking for quite some time. IRCTC has recently de-activated my User-ID for the wrong reason, stating that the wrong TDR has been filed by me. I explained to them that I have filed the TDR for the valid reason as per the Railway rules, i.e. not travelling on the ticket. Amount involved is half of the ticket value of Rs.169/- from Kota to Udaipur (i.e. 50% of ticket value), i.e Rs.84/50 for which there is no reason of wrong or false claim to be submitted by me. Still I could not get my User-ID re-activated. Also, I asked them to investigate the facts of
- allowing some other passenger either by impersonating me
or
- allowing another passenger to travel on the vacant seat by the ticket checking staff, but marking the sheet with my presence on the train without ascertaining the proper ticket and identity proofs.

Can you please guide me where can I take it further to resolve, as I can't bear the false allegation put up by the IRCTC / Railways and want the same User-ID re-activated.

Thanks & regards
(Mrs.) P.Shrimali

The person sitting at the reservation counter no. 2 at the extension counter at sector-2,salt lake,kolkata-64 gave a wrong information at 8:20 a.m on 12.10.2010 that there were no tatkal seats in sleeper class in train no. 2837(puri-howrah express). He said that the currebt status was 149(WL). but when i checked the internet at about 9:00 a.m still there were seats available. I found that this was done to aid the agencies for his own personal interest. Please look into the matter since the common people are getting harassed by such incidents.

Hi ,
I am Rajeev.I travelled by the Trivandrum - Guwahati super fast express no 2515 to Chennai on[protected] . I had a reserved ticket and boarded the train from my boarding point in ernakulam , kerala .I noticed that there were a lot o[censored]nreserved people travelling by the train in the sleeper compartment and in my berth due to which i was not able rest well . I informed the TTE but he did not take notice of it.The train reached coimbatore station at 9:30pm and i informed the RPF in the station but to my great disappointment they just simply told that they cannot do anything in this regard and they cannot move the unreserved ticket people away from the reserved compartment.

The whole night i could not sleep in my berth and also could not go to the rest room as unreserved ticket people were sitting all overthe berth and also on the floor.Even other reserved passengers had the same problem .

If this is the action from the TTE and the RPF then i do not understand how the passengers can travel safely in the long distance trains and also why do we passengers have to book the ticket in advance in sleeper compartment when the passengers who are having just normal tickets also can board the sleeper compartments the whole night .

I want strict action to be taken against the TTE and the Coimbatore RPF for not doing their duties.

Many passengers experienced the problems and suffering due to this and were cursing the railways for lack of action from their side.Next day it was very tough to go to office also as we were not able to rest properly and had pains in the body.


Hope the consumer complaints department take immediate action in this regard so that such incidents will be avoided in future

tickit booked from wardha railway counter on dated 10.10.2010 journey date 11.10.2010 from wardha to raipur pnr no.[protected] boarding from wardha
per woh ticket cancelled karne kay leye gaya to sunday kay karad counter band ho gaya tha to station master kay pass say ticket per 16.35 dt 10.10.2010 ko endosment liya unka kahna tha ki aap ko mannule payment retune ho jaya ga per counter wale payment retune nahi kar rahe hai abhi mere ticket WL hai unka kahna hai ki aap 11.10.2010 ko hi ticket cancelled karo per agar tickit conform ho jati hai to mer e 50 % payment loss ho jaye gee ky akaru railway wale apne manmani kar rahe hai agar statio master nay endosment diya to payment Rs 20.00 kam kar baki payment milna chayeye per koi sunne wala hi nahi hai ......ROHIT MANUJA, SAI MANDIR ROAD ,WARDHA-442001 (M.S.)Mo.[protected]

on railway station all irctc vender take RS 30.00 per bottle of 500ml fruti/maaza but mrp is RS 25.00 if we tell rate is 25 then he said take it from market

The Railway website does not have place to place a complaint.
In the 2AC of the train 2509 Guwahati Express, Which started on 7th October 2010, The Bedsheets and the blankets which were provided were dirty and unwashed. This are part of the services which the railways promises to provide in AC coaches. Who is responsible for this? Definitely not mamata banarjee we know for sure.