Indian Railways Complaints & Reviews

139 by indian railway is very poor-use less service provider.
today i call 139 from [protected] on dated 31.10.2010,
i call 139 4-5 times ,service is OK till enter train number and std code but after than 139 customer care executive appear then they give me really very wrong information, i ask about 9221 train is running today but they tell me yes, but actually train is not running and i am really mismanaged my travel plan.
i have proof of all call recorded which is communicated with 139 customer care executive.

Sir,

My complaint is regarding the reserved seat transfered to other person. On 31-oct-2010, my mother(Name - Shanti, Age - 51) was travelling from ghaziabad to phaphund in Gomti Express (Train Number - 2420). She has reservation in 2S class(second seating) in D2 coach at 30 number seat. Due to heavy crowd and rush at ghaziabad station and in train, she reached at her seat after 30-40 minutes with lots of trouble (Before Khurja Station, she was at her seat and khurja is the first stop after ghazibad).

She found that, another person has been alloted the same seat by TTE (TTE Name - Mr. A. K. Srivastava). When she asked TTE about her seat, TTE misbehaved and used wrong wording (like - "tum kya kar logi?") and some very harsh and bad comments(which i can not mention here ).

I request you to take necessary action against TTE Mr. A. K. Srivastava so that he can learn some manners and come to know, how to behave with passengers and respected citizens of our country.

TTE Name - A. K. Srivastava

Ticket and Train Information

Train Name - Gomti Express Train Number - 2420
PNR Number[protected]
Passenger Name - Shanti Age - 51
Travel date - 31-oct-2010
Source - Ghaziabad Destination - Phaphund

Consumer - Prashant Kumar
Contact Number - [protected]
email - [protected]@gmail.com

Every time as i try to register for eticket booking registration ,it is not processed and till date i am not getting registration for eticket booking
guide me if any suggestion for registraton is failed from my end

Hello Sir,

I had filed a TDR with Indian Railways on 17 Oct, 2010 against
PNR number [protected]. The reason for TDR filing was that the train
was late for more than 3 hours. As per the Indian Railway rules, I should
have been refunded the entire full fare i.e., Rs 690. However as per the
current status of TDR on IRCTC, I have been refunded only Rs 344. Please
look into the matter urgently and oblige.

Here are the ticket details:

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: CC Internet Service Charge: Rs 20.00
Date Of Journey: 16/10/2010 Railway Zone: SER Bank: SBI Debit
Total: Rs 710.00 Train No: 2019 Ticket Charge: Rs 690.00
From Station: BOKARO STL CITY(BKSC) Quota: General To Station: RANCHI(RNC)
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 s tiwari 53 Male C3 0021/ WS Booked
2 v tiwari 45 Female C3 0022/ Booked

TDR Details
Reason For TDR: Train Late More Than Three Hou
rs. TDR Status: EDR Approved Reference No: ekt[protected]
TDR Zone: SER TDR Filing Date: 17-Oct-2010

Refund Details
Refund Status: Refunded Refund Date: : 23-Oct-2010 Refund Amount: Rs.344.00

RAILWAY JOURNEY IS MOST UNSAFE

THERE IS NO SAFETY IN INDIAN RAILWAYS AND THEFTS ARE INCREASING DAY
BY DAY. THIS COMPLAINT IS ABOUT MY SON ANANT KHAITAN,(FINAL YEAR
ENGINEERING STUDENT OF N.I.T. BHOPAL) DATE OF JOURNEY 25.10.2010
BY HOWRAH-BHOPAL EXPRESS-3025UP, PNR-[protected], COACH-S1/BERTH-19

WHEN HE BOARDED THE TRAIN AT 12.30 NIGHT, IT WAS ALREADY LATE BY 8
HOURS & IN THE MORNING, HE NOTICED HIS LUGGAGE (GOODS WORTH Rs 7000-
8000) WAS MISSING.

WHY THE RAILWAY ALLOWS UNAUTHORIZED PERSONS TO ENTER ANY COACH, WHY
THE MISCREANTS ARE NOT PREVENTED AT THE GATE & SPECIALLY DURING NIGHT.

WHAT OUR VERY HONORABLE MAMATA BANERJEE IS DOING - NO SAFTY - NO TIMING
- NO CLEANNESS - NO GOOD FOOD - HOW MUCH WE ALL HAVE TO SUFFER.

regards,
Ajay Kumar Khaitan, Scientist
150/3 Tilak Road, Burn's Plot
Raniganj 713347 WB
MOB: [protected]
[protected]@gmail.com

plz add "karnal (KUN)" in ur station list
plz do it
otherwise we can't get reservation thru internet
earlier, it was there on irctc web. bt its nt there in this web.

plz do it
dhiraj mittal
[protected]

Corrupted TTE Mr.Nayek tried to snach belongings on 26102010 trvelling by 2838 train no. PNR No.[protected].

Dear Sir,

I travelled in Rajkot express 7018 from Secunderabad to Pune on 25th Oct 2010 in Third AC - B1. Conductor who gives blankets and pillows tried to misbehave with me when I was getting down at Pune at 1.45 am. All other passengers were sleeping and I was the only one passenger getting down at that station from that compartment. He really tried to come close and touch but I understood his moves and threatened him of a complaint to Railway police immediately once I get down. Please issue a warning against that person and unfortulately I didn't try to find out his name and he wasn't wearing the name badge too. Let this not happen to other girls who can't even shout at Men.

Thanking you.......

Hi,

Myself Anupam Mandal, employee of one of the private company , posted at Navi Mumbai. I have booked first class season ticket and have shown my PAN card as identity proof and from counter they mention PAN card number on ticket pass. Unfortunately I have lost my PAN card on same day. Next day TC has been checked and ask me to show my PAN card, I have shown photo copy of PAN card and snap shot of the card from mobile, and told him " my card has been lost". Then he told me for the day I am realesing you, but next time if I will cath then u will be fined.

Then I have asked the TC for suggestion means what should I do for this issue.

He told me just thow the pass and take a new pass, when I ahve taken just on yesterday.Then I have visited Cheif Booking Supervisor at Vashi, he told me the same when I have told them please consider for 15 days for reissue of PAN or issue a ID proof after verify my PAN card copy , snap shot of copy, or original Voter ID , Passport etc. They simply said , " you have to take new ticket".

Now my question is this, when they are very much sure I am the same guy who is having genuine ticket and I can show other proof instead of PAN card, then why they are not accepting.

This is the lack of policy of railways or something else.

Could you please confirm me , is there any rule " you have to show your original copy everytime".

So I am requesting to concern authority , please look in to this matter with proper attention.

Thanks,
Anupam Mandal.
[protected]

My Recent Experience with Indian Railway...Read On...
Hey Guys. You might think that Indian Railway has improved its quality of food as u can see Lipton tea kiosks on railway stations along with other tea stalls but do you really think they have improved their quality. Read this and let me know i[censored] still think that...
I was on my way to home.I had to board the train at Ludhiana railway station. At Ludhiana railway station, i decided to take tea. I had two options, one was to purchase tea from a tea stall and the other was to purchase it from a Lipton kiosk. I looked at the Lipton Kiosk, it was clean, no flies and 20 Liter Bisleri Bottle was placed on the Machine for water supply. I thot its gonna work so i decided to go for Lipton.
After the shopkeeper gave me tea, the 20 Liter Bisleri bottle(The bottle placed above the tea machine that is used for supplying water to the machine for preparing tea) became empty. I thot the shopkeeper will replace it with a fresh bottle of Bisleri, but what i saw, i was completely shocked.
He didn't replaced it with a fresh Bisleri bottle.
He didn't even filled it from the Railway Station Drinking Water supply.
He went in between the railway tracks and filled that bottle from the water supply, the same water supply that is used for filling water to the train coaches for toilet and wash purpose and the water that is declared unsuitable for drinking purpose by railway authorities.
He did it just bcoz filling it from a drinking water supply may take a little more time as water from there flows slowly but water for coach supply flows very fast so it takes only 30 seconds to fill the whole bottle.
I was completely shocked to see that.
Guys Plz avoid eating open food at railway stations coz u hav no idea how that stuff is prepared.

Dear Sir,
I have booked booked four tickets through my SBI CARD No - [protected] and paid though your payment gateway. It was subsequently cancelled on 10/10/2010 and as per refund status it is already refunded to your gateway on 11/10/2010 but not yet credited to my crdedit card account. So I furnish the full paqrticulars as under and request you for refund.
Sl Transaction ID PNR No Total Am(Rs) Bank
1 [protected] [protected] 1207/- hdfcvbvpg
2 [protected] [protected] 4385/- hdfcvbvpg
3 [protected] [protected] 2426/- hdfcvbvpg
4 [protected] [protected] 364/- hdfcvbvpg

Yours faithfully,

Paresh Mohanty Dt.18/10/2010

my name is suresh chandra mathuria

on 16. 10. 10 I BOOKED MY BAJAJ CHETAK SCOOTER NO. UP 21 K 0831 FROM BAREILLY TO GURGAON I CONTACTED GGN ON 17.10.10 AT 2 PM. THEY SAY IT IS NOT POSSIBLE TO GIVE DELIVERY AT THIS STATION. WHEN THE RAILWAYS HAVE BOOKED AND CHARGED FOR IT WHY THEY DONOT CARE FOR DELIVRY.THE P W R NO. IS 485559 BE TO GGN MY CONTACT MOB. NO IS[protected] AT GURGAON

We are travellling by train no 5902-Dibrugarh Yesvantpur weeklly express, AC2. There are several lack in an AC Coach we found.
1) No electrical pug point for which we r facing problem to charge mobile/laptop.
2) Curtains are dirty like slum areas curtain. Cant even touch those curtains with hand, everytime we need to wash our hands with soap.
3) Some of the curtains rods falling automaticallly , once it injure 2 passenger by falling on them. My 7year kid aslo got injured during her climb on upper bearth.
4) One place I saw some instruction to write complain if any on the register provided with the raiway guard, but unfortunetly I m trying to locate that useless fellow the guard ...havent seen him from till i entred the train.
5) Pestcontroll deptt. Is required in service as there are many rats and cockroches we ovserved running under our seats and trying to get our foods. Wakkkkssss so dirty this train.

Dear Sir,

I was travelling by train named:Corbet PRK Link/5014A ,dated:14/10/2010.PNR NO:[protected].At the time of travelling my reservation status was RAC S7-39.So after some time after leaving Kashipur, the TTE reached to check the berth,and on that time I requested him to allot a seat if there is any vacant seat but he told me that all seats are already filled up.

But after some moment he alloted seat no 27 of boggy no-S7 to another guy with cutting a fine.

So my complain against the TTE :
He alloted a set to a person even who was not carrying even a reserved ticket.
I requested him to show his ID card then he shouted at me and told without his boss he is not bound to show his ID card.
He told me that his name is Satish Chandra not bound to show me the ID Card at all and even threaten me that I could complain anywhere though the compalin book was not availabe at anywhere nither to the TTE of AC coach nor the guard in the train.

So my request to you to take necessary action to resolve the issue and take action against the TTE to make our journey more amicable.

Thanks and regards,
Swarup Bachar.
MOB:[protected].

Hi, I Booked a ticket online On:[protected], with PNR [protected], Transaction ID: [protected] for Date Of Journey: 15/7/2010 in Train No: 2506, Nort East Express from delhi to patna in 3AC for me and my wife.

The train was delayed by more than 9 hrs so i called irctc customer care to know canecellation process as i cancelled my journey by this train and booked another ticket by rajdhani (PNR :[protected]). I filed a TDR for cancelled ticket on 19th July as per the TDR rule which says i can file TDR within 90 days.

Accoreding to the cancellation terms and conditions i should get full refund of the ticket if train runs late more than 3 hrs. But I receivd only 50% refund. I called up IRCTC and sent reminder mails several times about refund of the remaining amount. But everybody in this government organisation seems to be sleeping. Yet after 90 days of the due date , refund of the remaining amount has not been processed. I dont know whom to complain about this as there is no effective complaints reddressal department in railway.


Please help to find Justice

Sher Singh
Mobile [protected]

Dear Sir,

Here I want to give problems with Special trains in the ocassion of holidays. when any festivals comes railways will put special to catch the crowd. But those trains run like hell. No one will give information about when that train starts and when it reaches to destination. Special train will be stopped in each and every station for hours. There is no time limit. Railways are playing with time and money of the passengers.

Incident: my brother started in special train(0745) from Howrah to Hyderabad. actual running time of train is 30 hours. but still train is running for a late of 7 hours. railway even don't know when that train will reach to Hyderabad. Ticket PNR no:[protected].
In every station the train is stopped for hours unnessarly. if railway are not capable of running the special trains, they should not put those trains. It is really injustice to people's money and time.

The same has happen to me when i travelled in Vizag and Kakinada special trains.

please put a complaint on this issue.

Thanks
Phani Kumar

Dear Sir,
Through this portal, I wish to bring to your notice that brokers are openly luring passengers for selling confirmed railway tickets at a premium (e.g. a Shatabdi Express confirmed ticket to Mumbai was offered to me @ Rs.950) inside the resevation building at Surat Railway Station by these crooks.

For you to enable to conduct a mystery shoping please find a detail of one of the person of the group who crowd there inside the building near the counters without any restriction & pitch a confirm booked ticket to every passenger who walks-in.

The one of the person name is Deepakbhai his mobile number is: [protected]

I request you to kindly eleminte this nuisance reservation building or to be precise should be barred from entrying the station premise.

An immediate & absolute elimination of this menace is urgently sought so that innocent passengers are saved from falling in the pray ot these crooks who are running a parallel reservation counters right under the eye of reservation authorities & one can not believe that authorities are not aware about these crroks in there premise.

Dheeraj
[protected]

Dear Sir,
I faced alot of problum during my journy form ahmedabad to mathura. really i came to know how TTE create problum to educated citizens.
His Name is S K Meena (TTE)
Train name: Gujrat Sampark Kranti (B2)AC coach
Day: 1 OCT, 2010
-TTE were drunk completly.
-Taken money 800/- for reciept but not given reciept.
-i asked for reciept then he is ready to fight and ticket fad di and ID prof PAN CARDS discarded out of train.
-Complain book bhi nahi de.
-Abuse us like any thing even i was with my wife and try to get me arrested by GRP at RATLAM Station but he could not get sucess with his plan due to interference of public.
-muje pantry super wiser (ravi sankar) ke sath mill kar peeta.

His Name is S K Meena (TTE)
Train name: Gujrat Sampark Kranti (B2)AC coach
Day: 1 OCT, 2010
i have given complain to mathura station (Comp no.152397).
I have sent a spped post to you on 4th oct 2010 with eyewitness signed
@DRM Office Ahmedabad
@Station Master Mathura Jn.
@rastrapati bhavan, new delhi.
@PM Office, New Delhi
@ Railway Minister, rail Bhawan New delhi.

Please do needful and take strict action for him only then he will not do any misbehave to passengers in future
regards,

Rajeev
[protected]

Dear Sir,

I have been using IRCTC Internet Booking for quite some time. IRCTC has recently de-activated my User-ID for the wrong reason, stating that the wrong TDR has been filed by me. I explained to them that I have filed the TDR for the valid reason as per the Railway rules, i.e. not travelling on the ticket. Amount involved is half of the ticket value of Rs.169/- from Kota to Udaipur (i.e. 50% of ticket value), i.e Rs.84/50 for which there is no reason of wrong or false claim to be submitted by me. Still I could not get my User-ID re-activated. Also, I asked them to investigate the facts of
- allowing some other passenger either by impersonating me
or
- allowing another passenger to travel on the vacant seat by the ticket checking staff, but marking the sheet with my presence on the train without ascertaining the proper ticket and identity proofs.

Can you please guide me where can I take it further to resolve, as I can't bear the false allegation put up by the IRCTC / Railways and want the same User-ID re-activated.

Thanks & regards
(Mrs.) P.Shrimali

The person sitting at the reservation counter no. 2 at the extension counter at sector-2,salt lake,kolkata-64 gave a wrong information at 8:20 a.m on 12.10.2010 that there were no tatkal seats in sleeper class in train no. 2837(puri-howrah express). He said that the currebt status was 149(WL). but when i checked the internet at about 9:00 a.m still there were seats available. I found that this was done to aid the agencies for his own personal interest. Please look into the matter since the common people are getting harassed by such incidents.