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Indian Railways Complaints & Reviews

1.3
Updated: Dec 4, 2025
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Indian Railways reviews & complaints page 267

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P
pramasharma
from Chennai, Tamil Nadu
Nov 30, 2010
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Train no 4707 Bikaner bandra started from bikaner on dated 30.11.10, the journey was peaceful up to Abu road. After Abu Road TTE of all coaches came in to coach no S4 ans S3 and started loud gossiping and allowed a nos o[censored]nauthorized ticket holders in train. Started a big game of money in train. By objection of passengers they had stared mis behave and abusing even to ladies passengers. No one is ready to listen any words. The TTE are also neither having uniform nor having there name plates.

We tried to contact guard but his coach is too far from S4 is so we could not approach him.

Ahmadabad station is urgently requested to take action when this train reaches to station.
My ticket no is 3658239 and pnr no is [protected], we 6 passenger including 4 nos of female passengers started journey from bikaner and our last station is Bandra. We want that such TTE are should be punished immediately as all passengers are witness here in train about mis condcut with female passengers.

Thanking you

Arvind kumar sharma
Aug 13, 2020
Complaint marked as Resolved 
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    rups_415
    from Mumbai, Maharashtra
    Nov 30, 2010
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    Address: Valsad, Gujarat

    i am rupa shah from vapi and i just want to do complaint to indian railway that in AUGUST KRANTI OR RAJDHANI or any distance train which have AC COACH that they should announce the station name berore arriving the station coz ac coach has black glass and some has cortains on it so it become bery difficult to know which station is coming next thousands times we have to ask some one or to get out to see which station came neither we can sleep nor we can enjoy a travel..... it is so difficult to travel when we are paying morre then 4 times then single train we expect some facilities from your side also,,, i hope you will keep in mind and forward this mail.... plz reply me on [protected]@yahoo.co.in. thank you
    Aug 13, 2020
    Complaint marked as Resolved 
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      Sandip Shirke
      from Mumbai, Maharashtra
      Nov 27, 2010
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      Address: Thane, Maharashtra

      Dear sir,
      I want webside of the online recharge of indian Railway smart cards, everytime no money in my pocket,
      so, I want online recharge through internetbanking

      thanking you,

      best regards

      sandip shirke
      Aug 13, 2020
      Complaint marked as Resolved 
      yes. This will be a valuable service. Is it already there?
      I do agree that Indian Railway Smart Card should also have facility of refilling online through Netbanking, Credit Card or Debit Card
      Online facility Should be made/done
      Dear sir,
      I want webside of the online recharge of indian Railway smart cards, everytime no money in my pocket,
      so, I want online recharge through internetbanking

      thanking you,

      best regards

      ARKHAN
      PLEASE START ONLINE RECHARGE FACILITY OF SMART CARD ASAP. WITH THIS FACILITY THIS PROJECT WILL BE MUCH MORE ATTRACTIVE. THANK YOU.
      Please state the smart card online recharge facility, after the ATVM smart card use all the peoples and also this project will be goes though success and also passengers also satified by this ATVM service.
      THANK YOU
      Please state the smart card online recharge facility, after the ATVM smart card use all the PUBLIC AAM AADMI and also this WEB side will be goes though success and also passengers also satified by this ATVM service.NO NEED ANY Q...
      THANKS
      Best Regards,
      RAEES ANSARI

      Online recharge - Comment #1918183 - Image #0
      start online recharge of atvm cards...n plzzzzzzz request u to block virus loaded sites fr atvm recharge...u need to take strict action against them...
      Indian Railways to mention their action plan for starting online recharge of ATVM cards please.
      Hi, I am Shebbu Maurya.

      I want Smart Card online recharge because i have lots of money in my bank i cant handle money in my pocket. So please issue online recharge facility.

      Thanks,
      Shebbu
      Hi, i am pravin

      i want to recharge my smart card online with debit card.
      Online Recharge is must for Indian Railway Smart Card. Carrying Cash as well as Spending Time in que is also hectic.

      Mahesh Bane
      Dear sir,
      I want webside of the online recharge of indian Railway smart cards, everytime no money in my pocket,
      so, I want online recharge through internetbanking

      thanking you,

      best regards

      SHRAVAN GANGURDE
      Online facility Should be made/done
      R/s
      I am smart card user please start AVTM recharge on net banking and other processor this facility usable all passengers who is use AVTM.

      regard
      yogesh kumar sharma
      Same here plz make it online is best option so most of the people us smart card
      In this way of ATVM online recharge makes Indian railway smarter than now it have.
      Railway Smart Card should be available every where like BSNL recharge coupon.
      It should be free of charge or Rs.10/-. recharge available in all railway stations 24 hours through enquiry counter and also online recharge. The validity of card should be minimum 5 years . The AVTM should work 24 hours. Then only the purpose of AVTM fulfils. Now smart card issued in 10am-5pm only through reservation supervisor. I have been trying to get a smatcard for the last one year from Kottayam and Kannur stations in Kerala when I visit these stations but I didnt get(card not available or out of office time ). Since 2 weeks I heard the aouncement of smart card in Kannur station but when and where it is available not).Also for handicapped persons who cannot walk should provide facilities for crossing railway track.

      Ajayanss
      I have smart card using since 2005, this Smart Card, I have purchase from Nerul - Navi Mumbai,
      You need to change policy for related.
      I visited three time to respected railways staff, Senior staff have right attitude and they talking respectively, but front level staff have some issue, I feel they need to give proper training, specially for " Stress Management " and Time Management module, will help full to them improving staff.

      I am facing this problem many railway station local + outstation.

      As senior level, I am rating four starts.
      As junior level, I am rating only one starts.
      please start online recharge for atvm smart card.
      ravindrakumar1996's reply, Dec 22, 2018
      hiii my card is please recharg now,
      please start online payment as soon as possible.
      please provide online recharge for atvm cards
      Dear sir,
      I want webside of the online recharge of indian Railway smart cards, everytime no money in my pocket,
      so, I want online recharge through internetbanking

      thanking you,

      best regards

      DINESH KUMAR TAILOR
      yes it is hassle free to use the card but a pain to recharge. there should be an onine recharge option
      Please start online facility to recharge smart card.
      s.k.singh, pune
      When card made to make our life easy, request the same in recharging it.
      Current issues:
      1. Top-up AVTMS are mostly not working in many stations.
      2. Not every station has AVTMS or window top up facility.
      3. Non availability of correct denomination of cash in hand.
      If you want to make it successful, please provide online recharge or 24 hours recharge facility at stations.
      I have been started using this card since 3 to 4 months and i am not able to recharge after my first topup, this is due to unavailability of recharge counters in stations or online recharge and i have end up paying cash at ticket counter.

      thanks
      Palani
      Hi,

      This is request to ministry of railway (government of India )
      Government always talks about digitization but I don't no why they are not interested to make online recharge for smart card because commuter's are facing lot of issues to recharge there card. Now a days we can see few people are working like agents in railway stations near AMTV machine and I have doubt that they will switch of all other machine .. So we need to go them to take tickets . so I request you to please avoid this culture, ensure all machine works fine in bangalore and mysore city railway station ..
      People everyone expecting, when online recharge facility will come for Smart card topup.
      KINDLY DO NEEDFUL BY indian railway.
      I want a new atvm card for panipat Haryana Pls. Ask the process of make atvm card
      Online recharge ATVM smart card facility honi chahiye.Cashlesh India every place.Digital India Pahal
      I agree with everybody, starting the ATVM recharge service online will be of a great help. Not only recharging, but knowing card's transaction history, the expiry date and every minute detail will make the card more user friendly then it already is. Consumers could check the expiry date and if it is about to expire then we could recharge some amount to increase the expiry.
      If you are looking for some help, me and my friends are from engineering college and would love to help you with this project. I am someone who prefers everything to be done online. Similarly, everybody is "as busy as a bee" from mon-fri and like online ticketing this will also help everybody a lot as we get to avoid those never-ending queues.

      Manasi Adsul ([protected]@gmail.com; [protected]@gmail.com)
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        Rathod Nilesh
        from Mumbai, Maharashtra
        Nov 27, 2010
        Resolved
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        Address: Surat, Gujarat

        The following mentioned detail train ticket was booked on[protected], Journey date was[protected]. At a time of booking waiting list status was WL25/WL26.

        PNR NO. : [protected]

        When I checked one day before journey date on 12-11-10 at that time waiting list was reached at WL1/WL2 (Chart wasn’t prepared).

        On 13-11-10 when I checked before four hour of departure, At that time chart was prepared & waiting list was shown WL4/WL5.

        If none of tickets had been cancelled after. Then my waiting list WL1/WL2 should have been remain the same. How it was happened WL4/WL5.

        Also note due to non availability of conformed ticket I have bared approx Rs. 10000 to reached Delhi.

        Indian railway must clear the doubt about the wait list & pay expanses occurred unnecessarily due to their system problem.

        Contact - [protected]
        Aug 13, 2020
        Complaint marked as Resolved 

        Indian Railways — Issuing Waiting list Tickets

        Hi Everyone,

        It is to my utter dismay that railways are issuing waiting list tickets, more than the required. They are simply getiing money through Takal tickets. I frequently travel by MAS-HOWRAH Mail (Trian No.2840) and found that al the sleeper coaches are jam packed with wait list passengers. This will be very uncomfortable to the confirmed pasengers and also increase theft which reduces safety along the journey. I request railway authorities to come up with a solution to avoid this situtation...
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          bhavesh001
          from Rajkot, Gujarat
          Nov 25, 2010
          Resolved
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          Address: Kutch, Gujarat

          COMMON PEOPLE HAVE NOT RECEIVED TATKAL TICKET IN HOLIDAYS LIKE DIWALI & VACATION. B'CAUSE ILLEGAL AGENT BOOKED TICKET AT COUNTER.. WHOLE NIGHT THEY SLEEP AT STATION & ANOTHER 2 OR 3 PEOPLE THEY KEEP WITH HIM..AND THISWAY THEY BOOKED ALL AVL. TICKET AT 8.00AM. AND COMMON PEOPLE CANN'T GET IT, BEFORE 2-3 DAYS 1 MAN WAS CAUGHT WHO SELL RAILWAY COUNTER TICKET OF 45000RS. AS PER NEWSPAPER. BUT HE HAS MUCH MORE.
          HE SELL THIS TICKET 150RS EXTRA PER PESSENGER. BUT ONLY 1DAYS HE RELEASED FROM POLISE AND START HIS BUSINESS OF SELLING COUNTER TICKET..RAILWAY STAFF ARE ALSO WITH HIM OTHRWISE THEY CANN'T GIVE HIM TICKETS DAILLY MORNING AND 5-6 TIMES IN DAYS ALSO.THIS PEOPLE LIVED IN ANJAR. HIS NAME IS DIPAK THACKER RUNNING A STD PCO IN GANGA NAKA, NR. LALAG BECHAR PETROL PUMP. AND HE HAVE NO ANY TYPE OF LICENCED OF SELLING A RAIL COUNTER TICKET. SO PLEASE LOOK INTO THE MATTER..
          Aug 13, 2020
          Complaint marked as Resolved 
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            subhamoy55
            from Mumbai, Maharashtra
            Nov 24, 2010
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            Address: Murshidabad, West Bengal

            Dear Sir/madam
            train no 3103 from sdah to bpc at 18:25 bhagirathi exp.daily passenger occupy all the seats by playing cards or news paper if some body other than daily passenger try to have seat they start mental and physical harassment to them. after that start playing gambling and smoking with extreme label of slang they unitedly harass all the other co passenger and proudly declare that this train is only for them up to ranaghat or krishnagar.even they do not have proper ticket. in this time there is no T T or GRP. if any passenger wants complain to GRP they just ignore it.
            so please take urgent action in to this matter.

            thanks
            subhamoy bhattacharyya
            Aug 13, 2020
            Complaint marked as Resolved 
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              prsunil
              from Delhi, Delhi
              Nov 24, 2010
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              Address: New Delhi, Delhi

              sir,
              iam P.R.Sunilkumar, working as journalist in newdelhi, with a television channel, iam geting wrong message from irctc, which is saying that i booked rail ticket, the pnr numbers is [protected], [protected],[protected], [protected]. but i didnot booked any rail ticket these day`s. i don`t know who is booking railtickt with my mobile number. these kind of mesages disturbing much. i request you to findout who is doing this wrong....

              with respect.

              p.r.sunil,
              pone no. [protected]
              [protected]@gmail.com
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                dpallavi sharma
                from Jaipur, Rajasthan
                Nov 23, 2010
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                Address: Kota, Rajasthan

                Hi,
                Recently I booked my ticked from an agent who claimed himself as licensed IRCT agent who is authorized to book e-ticked. He booked a false ticket for Jan Shatabdi from Kota to Nizammuddin which the TC did not accepted on journey and I had to pay fine of double the price of the ticket. I want to take legal action against this agent who fakes innocent students on the name of tatkal e-ticket.
                Aug 13, 2020
                Complaint marked as Resolved 
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                  d.kamalrajmca
                  from Chennai, Tamil Nadu
                  Nov 23, 2010
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                  Address: Pondicherry, Puducherry

                  Requestion for change of day for Train number 2255 Yeshwantpur-Puducherry tri-weekly Garib Rath

                  With regarding to Train number 2256 Puducherry-Yeshwantpur Garib Rath Express which runs from pondicherry to yeshanthpur on saturday night at 10.00 pm is not convenient for the passengers who travels in this route. Nearly 1000's of people travel in this above mentioned route on every Sunday night. Nearly twenty private buses are being operated in this route. But the cost of each ticket is Rs 500 as a minimum. kindly do favor for the public.

                  By
                  A passenger
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    bishtjayvir
                    from Pune, Maharashtra
                    Nov 23, 2010
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                    Address: Gujarat

                    I am a frequent traveller from surat to new delhi, but i always face problems in booking my tickets,

                    in this route each time if we want to book tickets before 2 or 3 days before the journey date,

                    we found that we cannot book it in general quota or not in tatkal quota, because in general waiting is above 100

                    and in tatkal quota on 8.05 am in opening day it got hang and we cannot log in in server,

                    and when we able to log in it shows waiting in tatkal quota,

                    if we book through agent it cost us double the ticket fare after tatkal charges.

                    and i have cheked that the trains running from other locations to new delhi are having availability

                    e.g. you can check from ahmedabad,

                    so why the trains are not enogh to cover surat peoples.


                    is this the management of railway.
                    +1 photos
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      sidhesh2004
                      from Lucknow, Uttar Pradesh
                      Nov 22, 2010
                      Resolved
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                      Address: Maharashtra

                      To

                      The Railway Minister,
                      Rail Bhawan, New Delhi



                      Subject: Complaint against people traveling in Mumbai locals standing in the gate and spitting gutka on the passenger traveling in another train.


                      Respected Sir,

                      With due respect we Citizen of India, want to bring in to your kind attention about the problem we faced during the daily train journey .sir people standing on the gate of Mumbai locals use to spit the gutka on the passenger of the other train, I had personally face this situation 3rd time that’s why I want to draw attention of railway authority about this kind of problem .we know this kind things is very hard to resolve but if proper action is not taken on this kind people it is going to be a trend .so it good to control it at initial stage.

                      We request you to kindly pay attention on our complaint and take necessary action so that passenger would not face these problems in future





                      You’re truly

                      Sidhesh Tiwari
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        mks_power
                        from Mumbai, Maharashtra
                        Nov 21, 2010
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                        Address: Nagpur, Maharashtra

                        I MANOJKUMAR ENGINEER, BOOKED A WASHING MASHINE FROM NAGPUR TO KORBATHROUGH INDIAN RAILWAYS IN KORBA EXPRESS (NO-6326),PNR NO-[protected] ON 12/11/2010.LUGGAGE TICKET SR.NO-B233752.
                        DURING BOOKING ON DUTY PERSON DEMANDED EXTRA MONEY BUT, I REFUSED THEY WARN ME, THAT MAY MATERIAL WHEN REACH THEY DONT KNOW ?
                        BUT TILL NOW THE MATERIAL IS NOT REACHED AT KORBA STATION.
                        KINDLY DO THE NEEDFUL & NECESSARY ACTION FOR THE ABOVE SAID COMPLAINT.

                        THANKS
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          Dr. Shailendra Gangwar
                          from Lucknow, Uttar Pradesh
                          Nov 19, 2010
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                          Address: Uttar Pradesh

                          Dear Sir
                          Today i had travelled by Gomti Super fast Express from Kanpur Central to Ghaziabad. its sheduled arrivel at Gzhaziabad is 1:17 PM and it reached here at 6:15 PM. Due to so much delay i could not deal with the urgent work for which i came to Ghaziabad. Moreover it had a lot of stays at different stations where it was not sheduled. Please make a note of it so that public may have a good reflection of indian railway and nobody may loss his oporunities due to reasons for which he/she is not responsible. at the same time a suggestion is also proposed that contact number of respective divisional manager must be displayed in each coach so that in case of any inconviniency in the running train passenger may contact at once. Thank You.
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                            ashoksoni
                            from Delhi, Delhi
                            Nov 18, 2010
                            Resolved
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                            Dear Sirs,

                            SUB : Theft of Jewellery around 30 Tolas Gold and Cash of Rs.55,000.00 from A.P. Express (Secunderabad to Delhi)

                            With reference to the above, I would like to bring to your kind notice that, our Jewellery around 30 Tolas Gold of value Rs.6,10,000.00 and Cash Rs.55,000.00 was stolen from us while traveling by AP Express in Coach B2 from Secunderabad to Delhi on 15.11.10 reached Delhi on 16.11.10.

                            We are suspicious on the fellow passengers who have traveled along with us in Coach No. B2 and B3 in a group of 9 – 10 people with one person as Sadhu Baba. They have not allowed us to settle down our luggage and told us that, nothing will happen to the luggage and advised us to sit anywhere, being it an AC coach.

                            Now, we request your goodselves to kindly fasten the matter and help us in speedy recovery of the said jewellery and cash as soon as possible.

                            Your co-operation is highly appreciated in this regard.

                            Thanking you,

                            Yours faithfully,

                            Pramila Soni
                            Flat No. C – 1001, “C” Block
                            10th Floor, Fortune Towers
                            Madhapur, Hyderabad – 500 081
                            TEL:[protected]
                            MOBILE :[protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              banerjee_scss
                              from Mumbai, Maharashtra
                              Nov 17, 2010
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                              Address: Hyderabad, Andhra Pradesh

                              Now this time train journy is very risky ,realy no security most of the all train,I objervd moust of the trail group of boy use drink alohal and creat problem to others,hijra are spatial gaust of the most train the insult the passenger all time no ,security personal catch then ,in road escape such king of issue is essy the train ,latest insidance on 3 rd nov train no 2707 coatch no S5 sit no 32 34 one Rahul Agrwal is board on train form Secunderabad to Nagpur ,He creat hel lot of poblem use abuse,but no one are iniciate because of most are family man.
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                                shivaji.hr
                                from Mumbai, Maharashtra
                                Nov 17, 2010
                                Resolved
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                                Resolved

                                Parcel-Motorcycle booked from Delhi (DLI) missing

                                Address: East Delhi, Delhi

                                To


                                The Director Complaint

                                Delhi



                                Subject- Vehicle (Motor Cycle) Booked gone missing (No status
                                Available)



                                Sir



                                I booked my own motorcycle to be dispatched from Delhi (DLI) to Jaunpur
                                City (JOP) on 4th Nov’2010. Details of the same below-



                                Booking Date – 04...
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                                SB DAS
                                from Delhi, Delhi
                                Nov 17, 2010
                                Resolved
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                                Resolved

                                Address: Ramgarh, Jharkhand

                                PNR NO [protected]. GETTING RESERVATION OF MENTALLY RETARDED PERSON IN TRAIN SINCE 2003, BUT NEVER SIGNATURE OF SAID PERSON WAS REQUIRED BY THE COUNTER CLERK/ SUPERVISOR. THIS TIME IT WAS FORCED TO BE DONE BY THE SUPERVISOR AT BARKAKANA RESERVATION COUNTER ON 07 DEC 2010. ONCE A PERSON IS MENTALLY RETARDED, THEN HOW HIS/ HER SIGNATURE IS HAVING IMPORTANCE FOR THE RAILWAYS.
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  rishabh_goyal
                                  from Delhi, Delhi
                                  Nov 17, 2010
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                                  Address: Indore, Madhya Pradesh

                                  For transaction Id [protected], In how many days will amount will be credited for failed transaction of my e-ticket from
                                  From: Ujjain
                                  To: Dwarka
                                  Train No. 5045
                                  Journey date 28/01/2011 and
                                  no. of passengers: 3
                                  Class 3A
                                  Sir,

                                  I have booked tickets in railways and most of the tickets i booked were failed in transaction.Due to this i lose money from my account and the lost money have not been refunded till now.

                                  I have 1 failed transaction and it was booked today.

                                  Ticket History
                                  Pnr Number 0 Transaction ID [protected]
                                  Train No 8451 Train Name TAPASWINI EXPRE
                                  From Station (ROU) To Station (BBS)
                                  Date Of Journey 01-May-2010
                                  Class
                                  SL
                                  Boarding (ROU)
                                  Resv Upto
                                  (BBS)
                                  Date Of Booking 17-Apr-2010 Total Fare Rs 822.00

                                  I hope u to take notice and kindly help me.

                                  Thanking u,

                                  MAITHILI MOHANTY
                                  within 3 working days bro.just relax
                                  sir,
                                  i had booked a ticket from ramnagar to Delhi on[protected] which is not booked yet.the amount Rs.852 has deducted from my account.my transaction id is [protected].my mobile no. is [protected].please take some action on it.
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                                    sanjayc
                                    from Hyderabad, Telangana
                                    Nov 15, 2010
                                    Resolved
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                                    Resolved

                                    Jurisdiction of Consumer forum

                                    Address: Amravati, Maharashtra

                                    Dear Sir/ Madam,
                                    We have consumer protection case against Indian railway. We are pursuing same since 1984. This is regarding bad service and negligence. District court granted Rs. 72000/- (ie Rs. 1000/- per passenger) in 1986 and interest @18% from the date of judgement. Indian railways informed district forum that it has no jurisdiction as railways have got their own tribunal. Finally National forum gave decision...
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                                    M
                                    munna(secret identity)
                                    from Delhi, Delhi
                                    Nov 15, 2010
                                    Resolved
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                                    First class passengers harrassed by pass holders in flying ranee express

                                    Address: Surat, Gujarat

                                    Dear Sir/Mam,
                                    The First class passengers of the 2922 flying ranee super fast express between surat to mumbai central are facing tough times specially between valsad to vapi and then dhanu to borivali as the daily pass holders are allowed to enter the bogie.
                                    The passholders occupy the births of the passengers and harras the reservation ticket holders.
                                    Moreover the single birth is divided into three seats and charges...
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