Indian Railways Complaints & Reviews

We traveled on train number 2860, Gitanjali express, on the 7-8th of March, 2009. We experienced surprisingly bad lunch and dinner service. We were used to getting rail lunches at Rs. 40 and that used to include puris, dal, rice, subzi, curd, pickle and water. Here we got a lunch (dinner) which had just rice and sabzi and charged us Rs. 45! We were told that the rules have changed from March 1st and that this is the status on all trains....

Sir,
This is regarding the cancellation of my e tickets booked on
3rd june 08 from BDTS to UMB 2A.The *train got cancelled on
the date of departure i.e 20th june 08.*I have tried
cancelling the train from the BDTS counter but i was informed
by the booking/cancellation clerk that e-tickets will be
cancelled using the net .When i tried to cancel the e ticket
from the net on the next day...

Sir,
I want to bring to your kind attention that I was traveling through Mangla Express on 5th of March when I reached Jhansi in the mornig near about 7:15 AM on my way to Delhi. There I went to a shop named Miscellaneous Store, M/S Pravesh Kirana Store, Jhansi station to purchase a toothpaste having MRP as 10 Rs. But the shop owner bluntly declined to sell it at the MRP price and asked me to pay 5Rs more on the pretext of his earnings...

I have season pass in my name on which I did not had my sign.
Instead of educating me to sign on the ticket. ticket checker collected Rs 200 fine.
And he was threatened me to handover to police for full night. Also his conduct with me was very abbussive and I felt very much like insulted.
When I tried to question him, he said "Do not talk much, Otherwise I will make it worst for you. I will handerover you to police...

Dear Sir
First complaint
I am an Ex Indian Army Officer and this issue actually requires a legal attention. But as afirst step I am informing you for neccessary action. It is the worst what Indian Railways can do for its customers who travel with tatkal reservation in asecond calss compartment.
I was travelling with my wife from Mumbai to Trivandrum on netravathi Exp. From Mangalore onwards people were rushing inside...

I and my wife travelled from Lucknow to Secundrabad on 28.1.2009 by GKP SC Express in 2A class vide PNR number [protected]. The bedsheets, towel, pillow cover and blankets, provided to us, were of the most inferior quality. They were stinking and pale yellow as if they had been simply pressed after last passenger(s) used them. On asking for a replacement, we were denied as according to the attendant on duty, all were of the same quality. He...

Online information and services from Indian Railways has been improved a lot in last few years. But it is very unfortunate that most of the divisions of Indin railways does not have on line time table for their subarban trains which is a real necessity for daily passengers. Hope Indian railways will soon publish online suberban train time table.
I am a regular passenger in Howrah-Chennai Mail ( 6003/6004)which runs between Howrah...

Indian Railways is one the biggest public looting organisation; a perfect example of daylight robbery. The ticket checkers think they are the most sincere officers in the country. When it comes to providing services for which we travellers pay, the services are non-existent or they are nominal as against the full amount paid by the traveller. Wehn it comes to small faults in the train ticket like wrong age, wrong name spelling, wrong gender,...

Hi,

This is in reference to my journy back to Navi Mumbai from Boisar...I went to the ticket counter and asked for a memo ticket for some wiered reason i thought i was late so i asked the ticket counter guy weather memo has left or no...he said no and gave me a ticket and i proceeded to the platform ... but when i reached tghe platform i realised tat the train left 10 min back ...so i went back to the same counter and asked...

Dear sir,


I have booked two e-tickets through IRCTC website. Same both the tickets bearing PNR No. [protected] & [protected] were cancelled on 05.01.2009 but I have received amount of Rs. 826/- i. e. payment of only one ticket in my ITZ account card No.[protected]. I have not received refund of second ticket. I have sent them two emails for the same but till date no reply is received. Please do the needful in...

Dear sir,
I am Chanchal Chatterjee, Son of Dipak Chatterjee, Vill+Post- Gangajalghati, Dist- Bankura, Pin -722133.
Today I went Burdwan for tution, when i return Durgapur from Burdwan by chance i got 1.25 p.m local train train because it was late, and my ticket was issued at 1.31 p.m on 22/02/2009. When i got down from train at Durgapur at 2.30 p.m a cheeker caught me and asked me which train did you come, i replied at 1.25...

I HAVE BOOKED RESERVATION TICKET BEARING NO.[protected] WITH TWO PASSENGERS NAMELY DS CHAUHAN AND SMT SUMAN SINGH IN CHITRAKOOT EEXPRESS ON 19.2.09 FROM LUCKNOW TO KATNI.ON FINAL CHART I WAS ALLOTED ON SEAT IN RAC-47 AND ONE IN WAITING NO.1.THERE WAS VACANT SEATS IN AC-3 TIER OF THE SAME TRAIN BUT MY WAITING TICKET AT SL.NO. 1 HAS NOT BEEN UPGRADED AS PER EXISTING POLICY OF RAILWAY.FOR FREE UPGRADATION OF WAITLISTED PASSENGERS IF THERE ARE...

I wanted to travel between Bellary to Bangalore on 13th Feb, 2009, since the tickets were in waiting list, ticket under tatkal scheme between Hubli & Bangalore in Train no. 6591/Hampi Express (PNR No. [protected], Seat No. 033 Coach No. A1).



When I boarded the train in Bellary Jn. at 21:30, I came to know that my seat was allocated to some one else. When contacted, The TT, informed that since I did not...

Dear Sir

I had booked my cycle ( TREK 4300, value Rs 21, 460) in the luggage compartment of Train (4310 Dn NDLS - SDAH) Ticket number 838850, dated 10th February 2009. I put my cycle (which was in a carton box) in the luggage room myself in new delhi before boarding the train. The cycle did not reach sealdah and the officials were least helpful - al they could say was "if the cycle is not here what can i do, come back...

I traveled in First A/C between Haridwar and Jaipur on 4th Jan 2009. I found the level of cleanliness to be extremely poor. There were cockroaches and rats in the compartment and the Carpets were very dirty.
When people spend money to travel in First A/C the least they expect is that the surroundings will be clean.

I also observed in two different trains (while traveling from Indore and Baroda from Jaipur) that there...

Sir,

I booked my ticket from Mumbai to Ahmedabad for May 02, 2009 for Saurashtra Mail departing Mumbai at 20-25 hours. The amount has been debited in my Axis Bank Debit Card under the name and style of PR BHATT. My transaction description is as under.

PUR/Indian Railway /150209/885.00/INR

The details of passengers is as under

P R BHATT Male 47
H P BHATT Female 42
N...

I have found everywhere on www.irctc.co.in that there is no any reason for charging tatkal charge as Rs 150/- instead of Rs 75/- for sleeper class and as Rs 300/- instead of Rs 200/- for AC classes in non-peak season in the months of February and March. Following are the information about tatkal charges on www.irctc.co.in :
"Class Tatkal Charges
Non-Peak season Peak season
1st Feb. to 31st March 1st Apr. to 31st...

This is to bring to your kind attention the traumatic experience I as a bona fide woman passenger had to face during the journey from Thiruvalla to Bangalore in the Kanyakumari-Bangalore Island Express at 4.10 p.m. on the 7th of January, 2009. I, with my daughter, got into the train with a second class sleeper ticket to Ernakulam, for a journey of less than three hours. Since we had paid the excess fare for travelling in sleeper class, we...

When i am travelling in General compartment we are facing heavy load the compartment is always hevay rush. So government should increase the general compartments or he should minimise the general compartment Tickets. The Railways should immediately take neccessary action aganist it...

Dear Sir

I have booked a e ticket from Patna to Howrah. But due to train runing late by more than 9 hours, I have to switch to another train. Due to E ticket, I was not able to cancel the ticket at the counter. The details are as mentioned below

PNR-Number[protected]
Transaction ID [protected]
Train Number 3006
Train Name ASR HWH MAIL
Date of Journey 28- Nov- 2008
Passenger...