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ekynk] ¼i-caxky½
fo”k; %& fVdV laxzkgd Jh vkj-ds- ;kno }kjk esjh fVdV Nhu ysuk, oa cnlywdh djuk, oa /kedh nsuk A
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^lsok &eqLdku ds lkFk^ ugha cfYd ^d”V&dzwjrk ds lkFk^ A ‘kk;n, slh gh gksxk ;fn jsyos foHkkx esa Vh-Vh-bZ- Jh vkj-ds ;kno tSls dkfeZd ekStwn jgsaxs A
2- Jheku~ fnukad [protected]@[protected]@2009 dks eSa gkoM+k LVs’ku ls 3071 gkoM+k tekyiqj, Dlizsl esa tsujy fVdV ysdj, l&1 ls tqM+s tsujy dksp esa p<+k A jkLrs esa V~zsu ds :dus ij eSaus Vh-Vh-bZ- Jh vkj-ds ;kno ls laidZ fd;k vkSj dgk fd esjs fVdV dks Lyhij esa vixzsM dj nsa, oa cFkZ ;fn miyC/k gks rks ns nsa blds fy, tks fu;ekuqlkj ‘kqYd gksxk eSa Hkqxrku d:Waxk ftldh jlhn vki eq>s ns nhft, xk A bl ij mUgksaus eq>ls fVdV ys fy;k vkSj dgk fd, slk ugha gksrk gS vkSj eSa vkidks dksbZ jlhn ugha nwWaxk A blh oDr, d vU; tsujy fVdV/kkjh us mUgsa :0 [protected]@&¼:i;s, d lkS½ek= fn;k, oa mlh oDr mDr Vh-Vh-bZ- us mUgsa lSafr;k ls cFkZ miyC/k djk fn;k A eSaus mUgsa dgk fd eSa, d v)Z lSfud cy esa vflLVsaV lc balisDVj gqWa A M~;wVh ds nkSjku ;k=k esa dkQh dfBukbZ gksrh gS A eS vkidks fu/kkZfjr ‘kqYd nsus dks rS;kj Fkk A ijarq vkius eq>s lhV u nsdj fdlh vkSj dks fj’or ysdj ns fn;k A blij mUgksaus dgk fd lc pyrk gS] vkxs Hkh nsuk iM+rk gS A eSaus dgk fd eSa vkidh fyf[kr f’kdk;r d:Waxk A rc mUgksaus esjs fVdV dks QkM+ fn;k, oa dgk fd tkvks tks djuk gS dj yks A bl nkSjku os eq>ls dkQh cnlywdh ls is’k vk, A, d ftEesnkj ukxfjd gksus ds ukrs, oa jsyos ds f’kdk;r foHkkx ij Hkjklk djrs gq, eSaus ekeys dks ogha lekIr dj fn;k A
3- ijarq ekeyk vHkh lekIr ugha gqvk Fkk A mlh V~zsu esa lqcg Hkkxyiqj ls 5 fd0eh0 igys lckSj LVs’ku ij dkzWflax ds dkj.k xkMh [kM+h Fkh A, l-&1 dksp ds ;s Vh-Vh-bZ- vius dksp ds ctk;, 0lh0 dksp ls fudys, oa esjs ikl tujy dksp esa rhu vU; vkneh ds lkFk vk, vkSj esjs mij tkuysok geyk fd;k A ijarq eSaus viuk cpko fd;k A mlh oDr os dg jgs Fks fd ;s rks, d uewuk gS eSaus rqEgsa igpku fy;k gS A tkus ugha eSa yksdy gqWa vkSj veqd [krjukd xkWao dk gqWa A jsy ea=h rd esjh igqWap gS] th-vkj-ih-, oa vkj-ih-, Q- dks rks eSa tsc esa j[krk gqWa A dksbZ esjk LFkkukUrj.k ugha djok ldrk gS A dksbZ vf/kdkjh Hkh esjk dqN ugha fcxkM+ ldrs gSa A ;fn rqeus fyf[kr f’kdk;r dh rks rqEgsa tku ls ekj MkywWaxk, oa jsy esa pyus ugha nwWaxk A
yxkrkj ist 2 ij[protected]
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4- mlh lqcg eSa Hkkxyiqj jsyos LVs’ku esa vkj-ih-, Q- Fkkuk] Vh-Vh-bZ- vkWfQl- fMIVh, l-, l- vkWfQl, oa izca/kd egksn; ls feyk, oa ekeys dh FkksM+h gh tkudkjh nh D;ksafd eq>s irk pyk fd ;s tekyiqj ds Vh-Vh-bZ- gSa A
5- egksn;] jsyos ds, sls dkfeZdksa ls jsyos dh lk[k detksj gksrh gS A Hkfo”; esa Hkh ;s esjs lkFk dqN gjdr dj ldrs gSa tSls& fVdV Nhu ysuk] geyk djuk ;k djokuk] cnlywdh djuk] tku ls ekjuk ;k ejok nsuk ftlls eq>s vkfFkZd] ‘kkjhfjd, oa ekufld uqdlku gks ldrh gS A vr% buds lkFk foHkkxh; dkjZokbZ djds budk LFkkukUrj.k nf{k.kh Hkkjr esa dj fn;k tk, ftlls fd ;s yksdy, oa vU; dkj.kksa ls nknkfxjh u dj lds, oa jsyos ds izfr ;kf=;ksa esa [kkSQ u jgs A d`i;k bl laca/k esa dh xbZ dkjZokbZ ls eq>s Hkh voxr djk;k tk, A vkids bl dk;Z ds fy, eSa vkthou vkHkkjh jgwWaxk A esjs vfrfjDr Hkkxyiqj o bl bykds ds vU; yksx Hkh vkids vkHkkjh jgsaxs, oa eqLdku ds lkFk ;k=k dj ldsxs A
vkidk fo’oklh
LFkku % flanjh
fnukad% [protected]@[protected]@2009 [protected]@& [protected]@[protected]@2009
ftrsUnz ‘ks[kj nRrk
izfrfyfi fuEufyf[kr dks lwpukFkZ, oa mfpr dkjZokbZ gsrq izsf”kr dh tkrh gS¼U.P.C.Mkd ls½ %&
1- Jh ykyw izlkn] jsy ea=h] ubZ fnYyh A
2- dk;Zikyd funs’kd] jsy ea=ky;] ubZ fnYyh A
3- dk;Zikyd funs’kd lrdZrk] lrdZrk funs’kky;] ubZ fnYyh A
4- vij egkizca/kd] iwoZ jsyos] dksydkrk] ia0 caxky A
5- Jheku izca/kd egksn;] tekyiqj jsyos LVs’ku] tekyiqj A
6- Jheku~ izca/kd egksn;] Hkkxyiqj jsyos LVs’ku] Hkkxyiqj A
7- Fkkuk bapktZ] th-vkj-ih-] Hkkxyiqj jsyos LVs’ku] Hkkxyiqj A
8- Fkkuk bapktZ] th-vkj-ih- tekyiqj jsyos LVs’ku] tekyiqj A
Aug 14, 2020
Complaint marked as Resolved 
I have booked a ticket on a special train "Garib Rath", train no.-870 and the date of journey is on[protected] at 2355 Hrs from bangalore to puri.
we have traveled 2 hrs journey to reach the Bangalore Railway station from my residence(within Bangalore) and after hearing the late running status of train i.e 10 hrs we have traveled back to home and the next day we have to reach the railway station in the early morning hrs to catch the same train.So the overhaul experience was bad.
Suggestion:-
In natural calamity we cannot avoid the late running of the trains but the following suggestion can be followed for the Customer Satisfaction.
During the booking of railway ticket, the mobile no. can be used to send Short messaging service(SMS) for informing the late running/cancel status of the train.