Indian Railways Complaints & Reviews

Respected sir,
Today morning(3:10AM) I had to go to pick my wife who was coming by channai-Mysore(6222) train to krishnarajapuram railway(bangalore) station. I went to the ticket counter and asked for platform ticket with 10 Rs since I was not having change of 3 Rs. The railway ticket staff issuing the ticket told that I have to give the change. I told I dont have change. Also I showed him that he is already having change at his desk.
He told that he cannot give that and told me to do whatever I can do.I told I will give a complaint against him. Then he replied that None can do anything agaist him. I tought of going to duty station master but the entry was closed. Since the train was about to come I went to the platform without ticket as my wife was having lot of luggages.
while I was about to come out of the platform the same person(the person who was sitting at ticker counter) asked me for ticket. I felt it to be really rediculous.When I asked for the ticket he did not give me at the same time now he is taking advantage of it. He told me I have to pay the money. then I was taken to the station master though another way. But station master also did not do anything. Then I was told to pay the money.Also he started abusing my wife when she talked about it. I paid 253Rs fine and told him that I will find some way to solve this.

1)This is really a humiliating act by the railway employee with some one who has always taken care that he never travelled/aboarded train/platform without ticket. It is something really hurting act for a gentle man like me.
2)I dont know what is the use of such people who issue ticket who does not serve the people. Is there any action or channel to take action against such people?

I hope right decision will be taken by the authority

Regards
Santhosh

sir, i am working in railway as junior engineer -1 (drawing). cadre restructuring comes in year 2003, in section engineer (drg) scale[protected] only one person promoted under cadre restructuring, but 3 vaccant post capt vaccant, application given but replied wrongly, meet to DRM/RATLAM, DRM BUT NOT AGREED, write to HQ /CHURCHGATE but replied wrongly, railway board cicular not adopted properly. In july 2008 meet to SHREE C.K.N NAYER sr DPO /RTM, he agrred and verble orders give to DPO/ RATLAM to put up file for ammendment in panel of cadre restructuring but file was notputuped by DPO RATLAm about 4 months later shree G.T Rathore posted as DPO/ RATLAM . I request him to put up file as per instruction of sr DPO/ RTM. but not agree and not put up file again imet to shree c.k.n nayer sr DPO /ratlam on dated 24.04.09 in the presence of DPO shree G T Rathore, APO shree purandare, shree suraj singh gaur JE-1(DRG), SHREE GYARSI LAL clerk, shree shnkhedkar WLI, again matter was discused and order given (verble) to shree G.T. rathore DPO/ratlam to put up file, write letter to HQ for surrender memo of post of XEN/BRIDGE if post was surrender after 1.11.03 date of cadre restucture one emplyee should be promoted and sr DPO was transfered, but no result comes til date so, this is a matter of corruption nobody want to take action without money, i want enquary of cadre restructuring at railway board level, please do action against victim. thanks subhash dadhich JE-1 (DRG) ratlam

Respected Sir,
I would like to Inform you that TTE Rohit Mathur live in Railway Colony II-16 C Faizabad will never go on Duty he always stay in his home..When any Duty assign to Rohit Mathur than he send someone else on duty...Please check the duty of Rohit Mathur i think he is taking free sallary from Indian Railway and in 30 days a Month he go on duty for only four or five days...

So please take a proper action regarding Rohit...]

Thank You

PLEASE CHECK MY RAILWAY REWRVATION STATUS AND REFUND MY MONY (FOLLOW)
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Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 2557 Train Name SAPT KRANTI EXP
From Station (GKP) To Station (NDLS)
Date Of Journey 29-May-2009 Class SL
Boarding (GKP) Resv Upto (NDLS)
Date Of Booking 06-May-2009 Total Fare Rs 307.00



Refund Details
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
06-MAY-2009 Rs 307 Refunded





Approved : Approved for Refund
Sent for Refund : Refund Instructions given to Bank
Refunded : Refunded in Account
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Ticket History
Pnr Number [protected] Transaction ID [protected]
Train No 2557 Train Name SAPT KRANTI EXP
From Station GORAKHPUR JN(GKP) To Station NEW DELHI(NDLS)
Date Of Journey 05-Jun-2009 Class SL
Boarding GORAKHPUR JN(GKP) Resv Upto NEW DELHI(NDLS)
Date Of Booking 04-May-2009 Total Ticket Fare Rs 307.00



Ticket Details
S# Name Age Sex Reservation Status

1 AZAD ALI 24 Male Cancelled



Refund Details
Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
06-MAY-2009 Rs 277 Refunded

My son in law booked 'Tatkal" ticket (PNR No [protected]) by internet from Hyderabad for my niece Km. Kirti (17 years) for journey from starting station Gorakhpur to Secundrabad by Gorakhpur-Secundrabad Express departing from Lucknow at 11.50am on 06.05.09. Kirti had to board train from Lucknow.THERE WAS NO OPTION IN THE FORMAT FOR INTERNET BOOKING OF TATKAL TICKET WHEREBY 'BOARDING' STATION COULD BE INDICATED WHILE BOOKING THE TICKET.IT appears that the software program envisaged that in case a tatkal ticket was procured from the starting station in order to ILLEGITIMATELY fleecing passenger IN ADDITION TO EXTRA CHARGE FOR TATKAL TICKET, Railway Administration presumed that the seat from starting railway station will be kept reserved for the ticket holder irrespective of the boarding station of the ticket holder.On its own the Software Program inserted Starting Station as Station of boarding.
When the train arrived, Kirti found that her seat had been allotted by the Conductor to another person since she did not board the train from starting station.
Now such confrontation...the ticket being held by the passenger lawfully...and his being thrown out because the internet format of booking Tatkat Ticket did not have an option for 'Boarding Station'...is a terrific, inexcusable flaw on the part of the framer and tester of the Softeare Program for which Railways should fix responsibility as thousands of passengers would have fallen victim to this negligence of the Software preparing and Testing Teams.
THE PROGRAM SHOULD IMMEDIATELY BE UPDATED AND UPDATING NOTIFIED IN LEADING NEWSPAPERS FOR INFORMATION OF THE PUBLIC AT LARGE.

I had purchased Smart Card from Kalyan Railway Station having Number - CR 0232937. I recharged it for three times since then (1st and at the time of Purchase and 2 times subsequently). I used this card for purchase of rail ticket.

On 1st May, 2009 I used card to purchase Return Tickets to Dadar which cost Rs. 22 at around 7.30 am afterwhich balance shows Rs 29. When I reached Dadar & completed my work. After that I want to go to CST, I again used this card to take Return ticket at around 10.45 am. However I didn't get Ticket from Machine, instead it shows error in Machine. I used it in another machine which also shows same problem. At that time No machine at Dadar Central Railway Station is working properly and many passenger including me have same problem. We complain about it to Railway Officers and they admitted that no machine is working for some time. I had stand in Q for nearly 30 Minuts to get my ticket from window.

On 6th May, 2009 I want to use my smart card to purchase ticket it shows only Rs. 1 Balance. When I complaint about it at Kalyan Smart Card window they tell me that you should complaint about it on 01 May, 2009 at Dadar and not this time at Kalyan.

As we are told at Dadar Station that all Machines are not working at Dadar Central Railway, there will not have any problem of Balance being erased.

I hereby request you to Credit the balance to my Smart Card as well as to those passenger who used the machine on 01 May, 2009 at the time of fault.i.e from 10 am till the Machine get corrected.

I just had a bitter experience/s of traveling in Pooja Express (2413/2414), so called super fast train. I happened to travel both ways on this train with PNR no[protected] & PNR no[protected] from Ludhiana to Jaipur & back. I was surprised to experience that on Delhi to Jaipur section(Bboth ways), the train becomes a local train. Any body can board the Sleeper Class Reserved coach & ask for sitting on your berth (either politely/authoritatively). For them, there is no funda of Reservation on this train. This practice makes the train totally packed with these local passengers. You even cannot dare to move to toilets area. Your comfort & mental peace (which you suppose while reservation) is all Gone. These local people purchase ordinary tickets & obliged TTE with Rs 20 to 30 to get the sitting facility in reserved coaches. Of course, I contacted the TTE but I knew that he will take their side only (because he is happy with the money he had in his black coat pocket or black money in his White trouser pocket).It pinched me a lot as I booked my tickets 2 months back & with reasonable money. I was so upset that I planned to stop the train by pulling the chain & make this a big issue then & there but you know we Indians lack unity. Other co-passengers were not that supportive for the act. This practice in this train is affecting Govt.’s Revenue also because as per rules there is a penalty of Rs 175/passenger for traveling in sleeper class with ordinary ticket.
I request the concerned authorities to stop this practice ( although I am not a frequent traveler on that route) in Nation’s interest. Magistrate checking should be regular phenomenon on this route to take to Task these improper travelers as well as these corrupt TTE’s who fill their own pockets at the cost of we people’s comfort. My only request- PLEASE TAKE SOME ACTION ON THIS PRACTICE ON DELHI-JAIPUR SECTION IN 2413/2414.

To Whom So Ever It may Concern,

This is to make you into knowledge that I was travelling in Train No: 2859 Geetanjali Express from Mumbai to DURG having a waiting List ticket with PNR No:[protected] in AC 3 tier on[protected].

When TTE visited for checking . He behaved very inhuman and bad to all waiting list passengers including me . And told that waiting list passengers can't travel in same class and compelled me to go into Sleeper class . As sleeper class was also full, Hence whole 987 KMs of journey I had to travel standing in between two toilets space after paying to Indian Railway for AC 3 tier charge .

So, I want you to action against one TTE Mr Abrahim Gonsalvis and one unknown TTE boarding the train from CSTM station as by paying similar amount as confirmed ticket, no one had right to behave such inhuman and absurd with us . Secondly I had searched the whole Indian Railway site, but no such rules and regulation is there . Hence need explanation on that from Indian Railway .

Thanks and Regards,
Shreemant
An Indian Citizen

Hello Sir,

My Married Sister having confirm Tickets in Train NO: 9059 Jamnagar Intercity, Dated 02.05.09 from Ankleshwar to Rajkot. PNR NO :[protected], Transaction ID: But on Boarding Station Coach Position Display board showing AC chair car and Actual coach (boggy) not come that palce and They miss train with his Husband and two kids. I want Refund on that Tickets and Want to Go legally against Ministry of Railways Please...

Sir,
Sub: 1) No Reservation Chart display on the Notice Board at Mysore.
2) No checking in Sleeper Class from Mysore To Bangalore in Train No:6221.

I am 62 years old and heart patient. I have made 2nd Class Sleeper reservation to travel on 19th of this month from Mysore to Chennai in the Train No:6221. It was on waiting list while booking and got confirmed later. Quite surprise for me at Mysore Railway Station, such a tourist visiting place, there is no Reservation chart display notice board in the station! There was a big queue in the enquiry counter as well as in the PNR status machines. I went to the Station Master and explained my difficulties and also informed him that I am a heart patient, under went bypass twice. With his help, I came to the bogie and berth number at last minutes, though I reached to the station thirty minutes earlier.
The train scheduled departure time is 20-15 Hrs. but started at 20-30 Hrs. No T.T came and checked the tickets. Being heart patient, I wanted to sleep; I went and searched for the TT even in other bogies. But, no one I found. I waited up to 22-00Hrs. and went to sleep. At 01-30 AM, the TT waked me to check the ticket.
• Why it is so Sir?
• Why I have been disturbed at 01-30 AM?
• What for I reserved sleeper class?
• Why the TT can not check the Sleeper Class tickets before 22-00Hrs. when the train departure time is 20-15Hrs.?
• What is the alternative arrangements for sick patients like me and aged persons?
• How the authorities going to make sure this will not happen again to me?

Please note that I have to travel again from Mysore to Chennai in July this year. I don’t want to face the same situation again.


Thanking you,

Yours faithfully,


(K. Athmanathan)
E-mail:[protected]@yahoo.co.in
30-04-09

Dear Sir,
I was travelling along with my family and friends by Rajdhani Express( from Delhi to Bhubaneswar).I had booked five berths in B-4 compartment. (PNR;[protected]and ticket no. 02173013. five members) . Although the coach was old, I was expecting at least neat toilets. But unfortunately the western style toilet was neither having tissue paper not liquid soap and the flush was not working as well. Besides, at 12.30 in the night the A/C system of the coach failed and I got up due suffocation and heat. I found many people in the coach were suffering without knowing what to do. The third part is even more pathetic i.e. the food served was stale . I asked the pantry attendant who told that the food has been interchanged with some other train at New Delhi Railway station hence, the problem arose.I asked for the A/C operator who did not come . Finally I was forced to catch hold of the TTE of the coach, who co-operated to call all the people responsible for this mis management . The pantry manager confirmed that the food got spoiled as it was stored in hot cases. I wonder, I paid for A/C with food where as I had to have a sleep less night with empty stomach. Can the railway authority refund my money or compansate my agony. My complaint no.004 on 29th March 2009.I am expecting a reply from the railway authority. Thanking you.

Nirad Chandra Rout
[protected]@immt.res.in

Sir,

At Samalkot Railway station premises (East Godavari District) (Andhra Pradesh) the Vehicles Parking Contractor is charing Rs.5/- for Scooter (two wheeler) with out issuing the receipts highhandedly. There is also no display of rates to be charged by the contractor for vehicles. I think for two wheeler charging Rs.5/- is very abnormal. The authorities concerned are requested to do needful in this matter

Dear Sir / Madam,

I am regular traveller of western railway local train from south mumbai to Kandivali. Its been observed that during morning time, there are very few slow trains for Kandivali. For an instance, the Borivali slow train from Charni road are at 8.30 AM, 8.43AM, and so on. Hence frequency of train is very less.

Also there are many fast trains from Churchgate to Borivali which are all double fast not halting between andheri - Borivali. Hence many people who would like to get down between these stations would go for slow trains which increases the rush.

Would like to suggest to keep few fast trains in the morning from Churchgate - Borivali which would slow after Andheri so that rush in slow train would reduce by huge extent. If this is not possible, then to have more slow trains from 8.00 AM - 9.00 AM in morning as most of the people would catch trains for office during this time.

Would appreciate if quick action is taken in the above matter. Thank you.

I was traveling from H.Nizamuddin to Roorkee on 21/04/2009 in Deharadoon Express Train No.9019. Actually I bought general second class seating ticket of worth 60 Rs and i went to sleeper class. I thought I will give the difference charge of ticket between second class and Sleeper and i will upgrade the ticket to sleeper class but T C from that train took 100Rs from me, when i asked for receipt he replies me it's not require. He made one sign on my ticket and all the upcoming T C s checked the ticket but didn't asked me for the receipt. After this issue i cheked fare for same rout in sleeper on internet I found it 130Rs it means I fruaded for 30Rs and Indian Rail for 70Rs . All the TC's whoever checked my tickets are involved in that corruption. How can we stop this and who will take the action against these type of frauding people????????????

PNR-[protected]


Complaint No. 1837 AT HOWRAH S E RLY DIARY NO 1 A .
Name of the Complainant K S ROY CHOUDHURY (HUSBAND OF PASSENGER -D ROY CHOUDHURY)
Address of the Complainant 25/3D M N SEN LANE, KOLKATA700040
Date of Complaint April 26, 2009
Station HWH-SOUTH EASTERN RAILWAY
Train 2864 FROM YPR ON[protected].
Brief of the Complaint FAN OUT OF ORDER COACH-S-12, BERTH 50 AND 54
Present Status NOT RECTIFIED .PLS RECTIFY AT VSKP BY[protected]

Dear Sir

I am a passanger travelling in the AC 3 B1 coach today dt 24 april 09 by Chambal Express on berth no 58. The coach is having the provision of the side middle berth, which has been fortunately discontunied by the railways, are being issued by the train ticket collector. Me and a few of the fellow pasangers have tried to explain it to him as well that he cannot issue the side middle berth to any one and also that the chart have been prepared for ony 64 berths.
But under the influence of the coach attendent he refused to understand the issue.

I would request you to please do the needful in the issue.

M : [protected]

This is just rubbish the on the spot reservation of tickets at stations has stopped suddenly dont know why! It was so convenient to get a reserved ticket through this at the last moment. Now that they have stopped it this will lead to the ticket checkers making money by taking bribes for giving people a seat at the last moment. On the spot booking was so good as it stopped wasting of seats of the people who cancelled their tickets at the last moment and n these tickets were available one hour before the departure of the train. Lot of people were not even aware of this service. So now ancient style we have to take the general ticket n bribe the tc's to get a seat wow what good progress!! they claim to be improving the railways but this doesn't look like. Instead they are finding ways to harass people all the more. why can't they continue one good thing that they had started!

I travelled on new delhi amritsar shatabdi express train on[protected]. i paid an amount of Rs. 1005-00 towards fare for a distance of 312 kms.
This executive class has been given a label of 1 A for the purpose of charging fare almost equivalent to air conditioned 1st class on rajdhani running on the same route and for the same distance.
this is unfare and the charges for executive class should not be more than that of II A of rajdhani for the same distance.

the water served on the train was hot and food was luke warm.

the above should be looked into by the relevant authorities.

I had booked a ticket on Mangala Express (Train No 2618) which was waitlisted (11, 12, 13, 14) for 9th april. Even after charts were prepared the status did not change. As I had to board the train to reach Kerala on time for an important function, I approached the Station Master and purchased a fresh ticket. The station master at Kalyan Junction charged me Rs. 1684/- (Fare) + Rs. 1000/- (Excess fare) - Total Rs. 2684/- for a normal ticket.

I would like to know why was I charged the excess fare of Rs. 1000/-. As train was to leave in 5 mins I could not risk waiting and seeking explanations.

Please help to reimburse the money.

Hello,

I would like to bring your notice that pantry car boys are not trustworthy in trains especially in Jhelum express. Below incident happened with me in running train between Itarsi and Hoshangabad station.

We have taken one plat idly (3 idly with sambhar) in morning time and pantry boy (who was in proper uniform with cap) asked me for Rs.25/-, I have given him an Rs.1000/- Indian currency due to unavailability of change. He went away by saying that would return balance money Rs.975/- after 5-10 min but he did not come back. I went to pantry car and described all the incidents to pantry car manager but did not get any help either from his side or from other pantry boys.

I wanted to put a F.I.R. but T.T.E. did not have the book, so I given him written complaint on 10-Apr-2009 and took a received copy but did not get my money till now.

For your reference providing here the details:

Train : 1077 – Jhelum Express
Date : 09-Apr-2009
Ticket No. : [protected]Tatkal seva Pune to Jammu)
P.N.R. No. : [protected]
Class : 3rd A.C.
Coach : B2
Berth : 13, 14, 15
My journey : Pune to Lalitpur
Incident Date : 10-Apr-2009
Incident Place : Running train (between Itarsi to Hoshangabad)
T.T.E. : Mr. Rajendra Dube
Mr. Y. K. Shrivastava
Complaint Date : 10-Apr-2009
Balance Money : Rs.975/-

Kindly request you to help me in taking back my money and take care of this type of incidents in future with any other passengers.


Many Thanks,
Vijay Shrivastava –[protected]
Pune,