Indian Railways Complaints & Reviews

I had purchased a Smart Card No CR 0115076 issued by Central Railways.I had recharged it twice and found the card very useful. But to my surprise I went for recharging and was told that my Smard Card had expired and was of no use.The balance and the deposit paid on the card was forfeited. This I felt was Cheating.Why at all should the card be invalid and why was the deposit on the card be forfeited with any valid reason.The Railways can find better ways of earning revenue.I wish to advise commuters to desist from buying these smart cards.

R.Kumaresan

I want new smart card from dombvli station window east side. but they are telling me to take smart card from opposite end window. Whwn i go to opposite window then they are telling me same thing . I complaining this to tickit doner. then they are not senn.

I'm currently satisfied with the services provided by the smart card but I'm requesting you to extend the services for getting EXTENSION tickets from smart card and give 10% bonus instead of existing 5% bonus on every recharge so that more and more people will take the advantage of this service wich will help reduce the long queues on ticket windows in each station.

any idea how to use the smart card to book the railway monthly passes. It prompts for an usn number and i am not aware of which no it is asking for.

It’s been a bad experience for me using the smart card. I had a balance of Rs. 400/- in my card and on expiry I was informed that the amount is lapsed on expiry. The card should be allowed for renewal with the lapsed amount with a nominal penalty/fine. One cannot lapse the amount as it is not a pass where the amount is paid for a fixed period. In a smart card you deduct the amount each time a travel is made unlike in a pass.

What is more disturbing is that the Kiosk installed are few and not available at all stations. Where it is available, most of the time it is out of order, either due to paper ticket exhausted, or the kiosk itself out of order. Also, the expiry of card is not very prominent on the screen. Instead of displaying the amount on the first screen where the amount balance is displayed, the expiry is on the ticket screen where one is always in a hurry to get the ticket and take back the card.

Request you to improve the system rather than try to penalize the user for using it.

Hi Folks,

I have Indian Railway Smart Card which can be used in Mumbai suburban railway system of Western & Central Railway. Now I'm in Chennai. The card has balance of Rs 500 rupees which is not used not even once. If anybody want to used my card please get in touch with me at [protected]@yahoo.com

Thanks,
Ravi

want online smart card recharge

PLEASE
START ONLINE SMART CARD RECHARGE

INCREASE RAILWAY FREQUENCY IN CENTRAL RAILWAY BETWEEN KALYAN TO DADAR

im happy with smart card, except for one long standing complaint, i.e. PLEASE START EXTENSION FACILITY with this card along with facility to issue of season pass. As many times although i have season ticket for particular destination but i have to buy ticket from my home station to avoid long queue for removing extension ticket . so pls start this facility also, many passengers are lomg waiting for this . thanking you
yours faithfully
[protected]@yahoo.com

this in continuance of my above complaint by giving eg. say i have season pass from cst. to thane and today i have to travel from cst to kalyan, then instead of having extension from thane to kalyan, i have to take ticket from cst to kalyan thru my smart card to avoid long queue for extension as there is no seperate window for extension . so hopefully ur goodself will look into the matter expeditiously
[protected]@yahoo.com

Yes Please start the extension facility on it Soon. And as discussed above I have also faced same problem at thane station several times so please put a good antivirus in your ATVM machines as they work on very old Operating system. and please upgrade the software in it.

Indian Railways — Long queues@ticket window of Mumbai suburban

Dear sir,
I m looking favourable arrangement for following.
Requirement 1)How can you reduce queues of ticket windows at Mumbai
suburban various stations.
Looking to a large number of passangers/travellars/visitors are coming to
Mumbai DAILY. They all aren't having COUPONs nor SEASON ticket. They
all are waiting in queues. How can you help them????

Is it possible to issue such tickets thru internet? some suggestion
in this matter...

a) issue all tickets which cost is more than Rs. 10.00
b) IRCTC charges must be waived. otherwise no one will book it from
internet.
c) Make it valid for 24 Hrs based on issue DATE and TIME instead of
valid for one hours (as existing "start journey within 1 hrs")

Requirement 2) Pl. inform thru SMS about confirmation of BIRTH/SEAT number for
those tickets which was not confirmed while booking and being
CONFIRMED afterwards.
It will reduce traffic of 139 on the day of travelling.
Presently your system sends a SMS as soon as booked thru irctc. It is
useless in case of NOT CONFIRMED SEAT.

Hoping your favourable arrangement within a few days.


Yours faithfully.

MSS

632 days ago by R.Kumaresan [send email]
I had purchased a Smart Card No CR 0115076 issued by Central Railways.I had recharged it twice and found the card very useful. But to my surprise I went for recharging and was told that my Smard Card had expired and was of no use.The balance and the deposit paid on the card was forfeited. This I felt was Cheating.Why at all should the card be invalid and why was the deposit on the card be forfeited with any valid reason.The Railways can find better ways of earning revenue.I wish to advise commuters to desist from buying these smart cards.

I have purchased a Smart card and using it once in a while so that i will not miss the train, standing in the often long queue at secunderabad or lingampalli. My card number is SCR036489. There was some money left in it. As the instructions say Valid for 6 months after the last recharge. I have recharged it even before that and lost all the left over money(around 200) as it says 0 and expired.There should have been some other way to reclaim or keep the advance money inside the card rather than forfieting the entire amount with this kind of procedure. I am K Ravi and my Mobile no is [protected].

yes it is possible to do online smart card recharge?

Anil Wagh
Mumbai

smart card i am open but i am no idia help sir

website to recharge atvm smart card

PLEASE INITIATE ONLINE RECHARGE FOR SMART CARDS

Indian Railway — Expiry date of Smart card

Dear Sir,
I think, Expiry date of SMART CARD should be displayed on ATVM like amount balance.
Goutam Bhattacharya.

want online smart card recharge.
my smart card no is WR 0665864

I have also lost money due to smart card expiry. The railways loot who pay the railways in advance and are easy on ticket less travelers. This attitude should change if they really want customers to be happy and loyal.

Indian Railway — Smart Card Machines

There are more than 7 smart card machines on kalyan (w) railway station but only 2 of them are in working condition, many times only one of them is in working condition, also the officials have no time and least bothered to check and repair it

i want to recharge smart card, my office is near masjid bunder.I am surprised there is no counter of smart card recharge at masjid bunder & there is no facility to recharge on line.So what can i do ? most of station
i go to recharge they where tell east me jav, some budy tell west me jav, vaha par hai recharge counter.then what is the meaning to purchase smart card.some of the machine is not working.really all govt.worker harassment to people.

*****

Parcil not reached

Sir,
My M/C pulsar 150 (AP 20 AG 2749) Booked Khammam(KMT) To Gorakhpur(GKP) as on date 03/06/2016. Recipt no: 914970. But not reached in this time. Sir, I have inform railway person at Balharshah(BPQ) Station Monday (date:06/06/16) 0914 hrs your M/C prasent loction.plz information necessary action.my contact no: [protected], [protected].

I completely agree with you my freind as I've regularly faced this in Ahsram Express between Delhi - Rewari - Alwar -Jaipur section. These TT's are good for nothing. They are the corrupt, thieves, robbers and [censored]ing craps.

pls look me railway reservation name chart

Hi,

I have booked a parcel (A Hero Honda splendor) thru railways parcel service on 13 th May 2009. (Bill number J[protected] at Hajipur Railway station. It was to send from Hajipur to New Delhi.

At the time of booking external agencies were asking for extra money Rs 500 to sent that on the same day. But I denied saying that I would pay only the money which is determined by railway. I booked the parcel and I was told that it will be sent in next two days.

I had to travel to New Delhi after two days and hence I told my uncle to check the status after two days. As the vehicle did not reach New Delhi even after 5 days he checked it today and found that it is still lying in the platform, while all other vehicles booked along with this has been sent.But no of trains in a day passing through Hajipur railway station for New Delhi.

This is clearly a revenge taken for not paying the extra money that they asked for.

Could you please check the status?

Thanks
Ashok Pradhan

This is really correct. Actually car parking charges 5/- but contractor Ramanamurthy charge 10/- illegally. Already i gave compliant samalkota station master, but no use because Ramanamurthy give some money to samalkota station master in monthly installments.Please take action as early as possible.

This is really correct. Actually two wheeler parking charges 5/- but contractor SALIM ASKAR charge 10/- illegally. In bhagalpur maldha division

At Malda Town Railway station premises (Malda District) (West Bengal) the Vehicles Parking Contractor is charing Rs.10/- for Scooter/Motor Bike (two wheeler) with out issuing the receipts highhandedly. There is also no display of rates to be charged by the contractor for vehicles. I think for two wheeler charging Rs.10/- and Rs. 4 for bicycle is very abnormal. Their behavior is too rough.The authorities concerned are requested to do needful in this matter.

I parked my scooty at Hajipur railway station on 20 Feb 17. on parking slip the rate was printed Rs3/-, but the contractor has taken Rs10/- from me.After saying also that the print is only Rs3/.It was of no use.
So please take appropriate action against the above said contractor at the earliest so that the passengers don't get harrassed.

Western Railway — Crowd in Borivali slow trains in the morning

Dear Sir/Mam,

every day i catch a borivali slow [8:35 am] from Mumbai Central to reach kandivali.
Its the peak time as majority of the people hav to reach office by 9 30 and as there are many firms in goregaon and Malad there is too much of rush in the trains. after 8 35am the next borivali slow is directly at 8 48am from Mumbai central. Hence people are forced to catch this train.

Kindly increase the frequency of borivali slow trains between 8 30- 8 45 so that people reach office on time and do not face problems.

i am also faced somany times corruption of T.C's during the traveling.

To,
Smt. Mamta Bannerjee
Railway Minister
Government of India,
New Delhi

Sub.:- Refund of Rs. 986/- including Rs.250/- for excess ticket.
Dear Madam,
On 11th April, 2009, I travelled from Bhopal (Habibganj Station) to Gwalior. For this, I had booked an e-ticket and on boarding the train I asked the TT to allot me a seat (senior citizen) as the e-ticket indicated “WL-1” while booking. He told me to come to the adjoining bogie and the said his Boss is there and so he wanted to talk in his presence. For allotting the seat they asked me to pay some money for allotting seat on e-ticket. I refused to pay any amount and asked him to make a confirmed ticket. He told that I will have to pay Rs.250/- as penalty (called Excess ticket). So, he charged Rs. 986/- (i.e. 736+250) for making this 2nd ticket. Please note I was asked to sit on some vacant seat and due to this I could not get even the basic facility of a pillow, sheet etc., although I was travelling after doing the hectic job at the work place. At Bina, another TTC came and asked me to change berth (probably this was my confirmed seat on the e-ticket purchased in advance) and another lady (who was having many sheets and pillows), was asked to shift to my earlier place. I was forced to lodge a written complaint at your office on 29.04.09 (only after waiting for the refund to reach me without making any complaint) and sent both e-ticket and 2nd ticket. (after scanning) but till date I have not received refund of Rs.986/- after a lapse of more than one month. Kindly expedite the process of refunding at your end.
Thanking you,

Yours sincerely
Dr. Shashi Prabha

Indian Railways — Refund of Rs. 986/- including Rs.250/- for excess ticket

To,
Smt. Mamta Bannerjee
Railway Minister
Government of India,
New Delhi

Sub.:- Refund of Rs. 986/- including Rs.250/- for excess ticket.
Dear Madam,
On 11th April, 2009, I travelled from Bhopal (Habibganj Station) to Gwalior. For this, I had booked an e-ticket and on boarding the train I asked the TT to allot me a seat (senior citizen) as the e-ticket indicated “WL-1” while booking. He told me to come to the adjoining bogie and the said his Boss is there and so he wanted to talk in his presence. For allotting the seat they asked me to pay some money for allotting seat on e-ticket. I refused to pay any amount and asked him to make a confirmed ticket. He told that I will have to pay Rs.250/- as penalty (called Excess ticket). So, he charged Rs. 986/- (i.e. 736+250) for making this 2nd ticket. Please note I was asked to sit on some vacant seat and due to this I could not get even the basic facility of a pillow, sheet etc., although I was travelling after doing the hectic job at the work place. At Bina, another TTC came and asked me to change berth (probably this was my confirmed seat on the e-ticket purchased in advance) and another lady (who was having many sheets and pillows), was asked to shift to my earlier place. I was forced to lodge a written complaint at your office on 29.04.09 (only after waiting for the refund to reach me without making any complaint) and sent both e-ticket and 2nd ticket. (after scanning) but till date I have not received refund of Rs.986/- after a lapse of more than one month. Kindly expedite the process of refunding at your end.
Thanking you,

Yours sincerely
Dr. Shashi Prabha

respeted sir,
yhes is p.vijay kumar, ihad taken the 4 general ticket from secundrabad to repalle with ticket no.79920629, 1 genral ticket from secundrabad to guntur and 1 genral ticket from secundrabad to nadikudhi with ticket no.79920630, 79920631 in secundrabad station. after entering into platform, i requested the T.C. to allot the bhearts for these tickets, he alloted the bhearts and given the bhearts no. 42, 43, 45, 46, 50 and 51 in coach no S6, train no. 320 (delta fast passenger) from secundrabad to repalle. acctuvally he as to take th edifference of the fair only but he collected the amount of Rs.600for 6 tickets, and he had given the 3 vouchers for the Rs.250, Rs.55and Rs.55 only.when my father asked to give the change he refused to give the amount.[ he had collected an amount of extra Rs.240 ]
i hope u will take the action on T.C.
thanking u.

yours sincearly
p.vijay kumar

respeted sir,
yhes is p.vijay kumar, ihad taken the 4 general ticket from secundrabad to repalle with ticket no.79920629, 1 genral ticket from secundrabad to guntur and 1 genral ticket from secundrabad to nadikudhi with ticket no.79920630, 79920631 in secundrabad station on 8-3-2010. after entering into platform, i requested the T.C. to allot the bhearts for these tickets, he alloted the bhearts and given the bhearts no. 42, 43, 45, 46, 50 and 51 in coach no S6, train no. 320 (delta fast passenger) from secundrabad to repalle. acctuvally he as to take th edifference of the fair only but he collected the amount of Rs.600for 6 tickets, and he had given the 3 vouchers for the Rs.250, Rs.55and Rs.55 only.when my father asked to give the change he refused to give the amount.[ he had collected an amount of extra Rs.240 ]
i hope u will take the action on T.C.
thanking u.

yours sincearly
p.vijay kumar

after implementation of 6th pay commission more than 13 months, railway board is not getting sufficient time to finalise the new pass rules on the basis of 6th pay commission where Grade Pay is the status of service of an employee.
we are illfated that being a supervisor joined after 1987 getting 2nd class privilege pass but my subordinate staff due to his date of joining before 1987 is getting 1st class pass.
I would like to request to the competent authority to kindly finalise the issue as early as possible.

I would like to draw the kind attention of Mamata didi for finalising the new pass rule as early as
possiable.

I had purchased to & fro 3AC tickets for 3 person in HWH-KGM Wkly Spl train from HWH to KGM & back on 20/3/09.
Following fare is given in every Indian Railways official website

Train no. Train name Fare
0363(Up) HWH-KGM Wkly Spl Basic fare - Rs.1054/-
Resv chg – Rs.25/-

0364(Down) KGM-HWH Wkly Spl Basic fare – Rs. 1054/-
Resv chg – Rs. 25/-
Supfast chg – Rs.30/-

Total fare for upward journey per person is Rs.1079/-, so 3 passangers fare would be Rs.3237/-. Similarly, downward fare per person is Rs.1109/-, so 3 passangers fare would be Rs.3327/-.
However, I was charged Rs.3297/- & Rs.3432/- repectively for 2 journeys. Going by the Railways official fare chart I paid excess amount of Rs.165/-. I demand a refund of that aforesaid amount ASAP.
My Ticket no. & PNR no. are 34918130 &[protected] and 34918131 &[protected] respectively.
Also I fail to understand why same train become superfast on its downward journey from KGM to HWH.

Indian Railways — Excess Fare Charged During the Journey

Dear Sir/Madam,


I have booked my e-ticket from surat to Mirzapur by tapti Ganga Exp Train No 2945. My PNR No was [protected]. This PNR contains six passenger incuding me. For ID Proff I have kept Driving License Copy Duly Attested by Executive Magistrate Surat District. T C has checked the ticket authorise us for journey from surat. But after bhusaval Juction a checking staff had examined our ticket & I Proff. He has not accpeted my Id proff as a valid proff & Charged Rs.9452 Excess fare. The checking staff had told us that pay the exccess fare right now further you can take back this exccess fare from surat station by showing your origional photo id. The behaviour of the checking staff was not good with us. After reaching surat i have inquired about my exccess money fare. The station master Mr. Shiekh has told us the statement made by checking staff for refund of money is incorrect. Now this means for a single journey i have paid Rs.5706 for my pnr [protected] & Exccess fare charged Rs.9452 charged by Checking Staff.
Please advice us what i can do in this matter. How can i will get my exccess money charged by Checking Staff. I have also kept the origional receipt charged by checking staff.

Your kind attention in this metter is highly appriciated.


Regards


Sandeep Singh Rajput

i agree with that same thing happen with me i purchased 3 ticket for 2AC from NDLS to LKO and total fair as per railway official site is 802/- per person so for three people it will become 2406/- but i have been charged 2451/- for the same.i have purchased ticket from kanpur and concerning person told me that this is the reason that you are charged 45/- more i.e 15/- more per person. I demand a refund of that aforesaid amount ASAP.
My Ticket no. & PNR no. are 50188356 &[protected] respectively.

Please kindly make an inspection at PRAJAYA TOUR AND TRAVEL OPP. SECUNDERABAD RAILWAY STATION - SECUNDERABAD - Collecting money from passenger for sleeper 400/- rupees extra per head and not confirming the births ok, please visit them and take necessary action at an earliest possible.

I have already provided the details to IRCTC and news channels by sending an email on 16-Apr-2009 but did npt get any response from any one. The email has sent on below email-IDs :

[protected]@irctc.co.in
[protected]@moneycontrol.com; [protected]@aajtak.com ; [protected]@zeenetwork.com ; [protected]@dd.nic.in;

PANTRY CAR COMPLANT

I Ashok Matta travel on 06 october 2010 fron MUMBAI CENTRAL (BCT) to H NIZAMUDDIN (NZM) in
TRAIN NO. & NAME : 2903/GOLDENTEMPLE ML

Coatch: A-1, A/C Two Tyer Sleepar Birth No-12,

PNR NO: [protected]

I say pentry man a cup of tea without sugar, i requesy four time, but refused then i say give me complant book but not provide me complant book.
i am hart and suga payshant and 60 years old.
Please take action imedeatly, Thanks.
Ashok Matta
[protected].

What about my complaint

GOLDENTEMPEL ML
PANTRY CAR COMPLANT

I Ashok Matta travel on 06 october 2010 fron MUMBAI CENTRAL (BCT) to H NIZAMUDDIN (NZM) in
TRAIN NO. & NAME : 2903/GOLDENTEMPLE ML

Coatch: A-1, A/C Two Tyer Sleepar Birth No-12,

PNR NO: [protected]

I say pentry man a cup of tea without sugar, i requesy four time, but refused then i say give me complant book but not provide me complant book.
i am hart and suga payshant and 60 years old.
Please take action imedeatly, Thanks.
Ashok Matta
[protected].

GOLDENTEMPEL ML / TRAIN NO /2903

4 days ago by ashok matta [send email]
PANTRY CAR COMPLANT

I Ashok Matta travel on 06 october 2010 fron MUMBAI CENTRAL (BCT) to H NIZAMUDDIN (NZM) in
TRAIN NO. & NAME : 2903/GOLDENTEMPLE ML

Coatch: A-1, A/C Two Tyer Sleepar Birth No-12,

PNR NO: [protected]

I say pentry man a cup of tea without sugar, i requesy four time, but refused then i say give me complant
book but not provide me complant book.
i am hart and suga payshant and 60 years old.
Please take action imedeatly, Thanks.
Ashok Matta
[protected].

posting complaint here. does it mean...

worst catering services...
high cost redemption... simple food costs very high..
worst cleanliness...(specially toilets)
anyone can board the train without ticket concern
meals on wheels caters...are the worst caters with worthless food quality...previous caters were better

slow down the hike in prices ...

I was travelling from dhuri to nanded by sriganganagar-nanded express. No pantry car was therein the train. The tea /water was being supplied by outside vendors. The cup of tea was merely 100ml and that too of low quality charge rs 10/-. The water bottle charged 20/-
against 15/- this continued upto last station that is nanded. This is open corruption being
validated by railway authorities well within their knowledge

on return journey a boy with the proper uniform meals printed on back supplied one packet contain paratha and dahi for rs 100/- at jhansi station. The packet contained the name of cumsum caterors. On opening the packet one cold paratha and some 50ml lassi was found.

The catering by mangal train pantry staff was ok but they avoided supply of water alongwith dinner

although it is 11months back incident but still it irritates

jai raj arora
m-[protected]
.

I am from bopal village near neelkanth villa bunglow in ahmedabad Here there is a railway crossin No.15 which is never open there is very inconvenience.There is a road under the crossing through which we can go on the other side but that is also very bad and in rainey season that road is filled with water as we have to go to the next crossing which is near DPS school to go on the other side the operator on crossing no. 15 is very genuine person he is ready to help but the orders are not given to him to open the crossing. Please do something about the.

Hello Sir,

My name is Sunil Vaghela. I am leaving at a place called "Golibar no Tekro", which is hardly 1 km away from the Mehmedabad railway station, Dist-kheda, Gujarat. In my village​, we are having around 1500 people leaving together. Here, I am going to describe you a one of the oldest problem, which has been facing by us since 90s era.

Mehmedabad city is devided in two parts by railway tracks, where one is main town and other one is village. We people are leaving in village, which resides in other part of railway tracks. There is one "railway crossing" between the road of village to town. Now, the main problem is, since the creation of railway crossing, it always remains close. We need to bend our cycles/bike to pass through the crossing. And for other heavy vehicles, we must need to go through by another road/underbridge, which is total headache. There are two underbridges, which connects my village to town, but both are always in very watery/dusty conditions. In monsoon, we cannot able to pass through any of those underbridges - we remains totally disconnected from town in the days of heavy rain. Children cannot be able to go to school in monsoon.
We did many complaints in Mahemdabad municipality but they are not responding well.They are keep answering stupidly, everytime we raise​ this issue. In every election, the people do voting on basis of who will fix this problem, but since many years this issue is not being resolved yet.

Our main concern is that, why that crossing remain always close? Why Mehmedabad railway staff doesn't doing any action to solve this issue? Nowadays, many villages of india are becoming smart villages. But, I am disappointed everytime whenever I see people of my village facing problem due to that railway crossing.

Sir, we don't want to see our village as a smart village, but if you help us to resolve this issue, we are so happy and will appreciate your afforts.

if you want any further information on this, or want to see a live example of what we are facing in our daily life, or want to meet my villagers to know more about this problem, please contact me on [protected].

Regards,
Sunil Vaghela

please send me same reply of question

i was travelling from Pune to Salem in Nagarcoil express 6339 in SL.Due to heavy sleep, i could not not getdown in Salem or Erode.So i have decided to getdown in Karur, which is 35km from Salem in railway route.That greedy TTR was asking a fine amount of 370 and i paid that.usually the ticekt amount will be 50 to 100.Please take necessary actions on those TTRs to save the indian government.

Dear Sir,
We were travelling from Jamu to Howrah on 19th Dec in Sleeper class. we would like to bring to your kind notice that the coach we are travelling was not matching the standard of train like himigiri express.there are no proper toilet cleaning was mess no attendent.specially toilet are not usable. what you required when travelling long at liest clean toielet and clean bed but nothing was up to the standared of the train. you are requested to consider these thing in these kind of trains.
Thanks
Manoj Jha
[protected]@gmail.com

Dear Sir,
we are new delay passenger from Durgapur to Howrah...
I am calling to your enquiry counter Burdwan, Durgapur they not pick up the telephone...
after 6/7 time calling they pick up the phone and wrong information tell me...
So Sir, please tell me what i am doing...they always tell wrong information...
my question is monthly allow which train????...Answer is we don't know...

Sir please open then Coustomer care cell 24 hrs online helpdesk...
Thnx & Rgds
Anupam Das
[protected]