Indian Railways Complaints & Reviews

I got married in Gujarat and we were coming back to Delhi with my wife and family (I stay in Delhi). While coming back by Ashram Express, we lost some baggage. We were 19 people in same compartment with total 55 different types of baggages. Out of those 55, only three were lost, seems theft in night at around 2 am, before 5 am, when we were sleeping. It was very strange that only those luggage which had all the Jewellery and costly items was lost. It contained everything of my wife's Jewellery, clothes, etc. At that time we called the Railway police, but no body turned up. They came very late and took 1 hour to lodge the complaint and took no action. We went and filed complaint in Delhi, but nothing happened.

I have booked one tatkal ticket from Banaras to Bhopal to day( 5.6.09)96ib7 by Kamayani Express . The ticket was booked and money was realised from the account. But the ticket has not been issued.The reference no of transaction is (reference no.[protected]).
Would railway minister who is said to be a person from common man see why the ticket has not been issued when money has been realised. Or every body has to be dependent on the "Railway Ticket Dalals" for getting the railway tickets.

May i know the railways has started the tatkal seva for the agent and the booking clerk to make money or for the general passenger as it is in the case of Pune station reservation Booking counter as it is occupied by all the agent and black marketer as it is a home for them and with the co-operation with the RPF persons and Booking clerk they make it is imposible for the general public to get the Ticket in the Tatkal Seva.
Kindly look into the Matter.

PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 25.00
Date Of Journey 24/2/2009 Ticket Charge Rs 1208.00
Bank canarabank Total Rs 1233.00
Train No 2230 Railway Zone NRBSB
From Station NEW DELHI(NDLS) IRCTC Zone CCM/Claims Northern Railway, Station Building, Varanasi
To Station LUCKNOW NR(LKO) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 ABHIVAKTI SINGH 22 Female 0000 Booked
2 SADHANA SINGH 22 Female 0000 Booked

Reason For TDR : Passenger Not Travelled.
TDR Status : CCM Regreted
Reference No : ekt[protected]
TDR Filing Date : 25-Feb-2009
Refund Status : Refund Not Approved
Refund Date : 15-May-2009
Refund Amount : Rs.0.00
Remarks : 504-NR/6 As per records Party has turn up. The case is repudiated.

Passangers did not travel on 24.02.2009 as they have missed their train. They have travelled 25.02.2009 by Lucknow Shatabdi Exp. to Lucknow. this may be confirmed by passenger list of Shatabdi on 25.02.2009 same passangers can not travel in two trains at a time.

I was travelling on the Rajdhani August Kranti Train on 03-06-09 from Mumbai to Delhi. The quality of food being served is pathetic. This is not only my opinion but the opinion of almost all the passengers. The dinner was ok. But the sandwiches served as Cheese Sandwich had a small piece of cheese which tasted more like panner. Also the qulaity of bread was poor. Most o[censored]s threw away the sandwiches.
Morning at breakfast time we were served idli and medu wada which had gone sour. When all o[censored]s complained the attendant said it was prepared just in the morning. We failed to understand that exactly on which morning it was prepared!!!
So we request the railways to kindly check with the contractor regarding the qualit of food and make immediate improvements to the same.

MATTER MOST URGENT SIRDear sir, I Sethumadhavan traveled on 27/5/09 to nagpur bording from Palghat and reach on 28/5/09 around 8.30pm ang getdown from train. and notice amissing a aiarbag after reaching at residence and return to station for enquiry the train left the platform. and lodged a complaint at railway police station.  I enquire at delhi railway police station also thru friends but till date not traced the bag.Now I request you to kindly provide tele/address of the passengers next to our berth i.e. Coach No. S-7 and Bearth No. 49 a lady up delhi and Bearth No. 55  a militrary man he also upto delhi. if get the tlephone no. or address from booking requsition form in railway records. then I will conduct direct to the above persons if any one seen the bag or any one pick the bag and handover any railway police statinon.The Bag containing cloths new and used, One handycam Panasonic make with recoded casset from Kerala and balank cassete + Battery, USB code with bag black colour, 7 packets pappad, New loungis 2 nos + 2 napkin purchased from Ambalapara in Kerala with shops carry bag.Sir please arrage the conduct nos or any other source to get the details from railway.Thanking you, SETHUMADHAVAN C.K. 77 GANDHINAGARNAGPUR[protected]

My mother (75) was to board Hapa express on 31 May 2009 with my sister-in-law (40) and her two kids. They were travelling to Jamnagar and boarding the train at New Delhi Station. My sister-in-law was carrring some money and travel ticket and keys in her hand bag. The train was to arrive from Jammu and rolled in about 30 mins late. Just before they were to board the train, Her hand bag got picked in which she lost Rs 600, ticket and keys to the baggage.
Now, even after providing the identity proof, they had to buy another ticket withrowed panelty with money borrowed from fellow passengers.
Is it not the responsibility of the Railways provide securuty to the passengers. And if such a thing has happened, shouls they not have a human face and permit them to travel with notional charge.
There was no security person available at the platform. Ticket cost was Rs 1350.00 but TTE charged them Rs 1750.00 is not it adding insult to enjury. 24 Hrs helpline at [protected] did not work.
Should not the Railways refund the money charged??

Myself and my husband were traveling in Chennai-Kaveri Express Train No. 6221 from chennai to Bangalore on May 1, 2009. It was a reservation compartment in which our seat numbers 52 and 53 middle berth in S9. We reached Bangalore at about 4:10 a.m. and found our grey-colored VIP suitcase with green color military cloth cover missing. It contained about 81 grams of gold, clothes and miscellaneous things. The suitcase was kept below the lower berth on the rear side which was not easily visible. It was instructed by one of the copassengers to be kept there since the suitcase was quite heavy and big. The copassenger also kept his luggages beside ours. We were awake till 3:30 in the morning and fell asleep after that and woke up only in Bangalore City Railway Station at around 4:10. While gathering our belongings, we found our suitcase to be missing and the copassenger was also not there, and we do not know where he got down. Imediately, we lodged a complaint against theft in Bangalore CIty Railway Police Station in Platform No.6. We were directed to submit one more complaint in Cotonment Railway Station Bangalore since the suitcase may have been stolen between 3:30 and 4:10 period in which train passes through contonment to city station. Therefore we filed an FIR in contonment railway station also on May 3, 2009. We have also specified in the complaint that we are suspicious about our copassenger who instructed us to place the suitcase below the lower berth. He is aged about 40 to 45 years and having fair complexion. He looks like a north indian and was speaking only Hindi and English very rarely. His height may be about 5 feet 3 inches approximately and moderately built.

Following are the details of the things lost,
1. One long gold chain (Haram) with green enamel of 27 grams.
2. One plain necklace of 27 grams.
3. One Designed Bangle of 16 grams.
4. One pair of ear hangings with 4 pearls and pink stones 6 grams.
5. One pair of ear studs with red stone 3 grams.
6. One baby finger ring with green stone of 1 gram.
7. One finger ring with 4 pearls and 1 pink stone of 3 grams.
8. Two Designer sarees (light green and light pink)
9. One ordinary dark green with white flower saree.
10. Dark violet with mustard colored border silk cotton saree.
11. Two nighties (Dark violet and white).
12. One orange top and green bottom churidar.
13. Four inskirts and miscellaneous.

I request the concerned authorities to kindly take necessary action against this case and please retrieve the same.

BY,
D. Susheela
Inspector of Income Tax
Income Tax Quarters
Block A/10, 88
Barracah Road Nammalvarpet
Chennai-600011
Mobile No. [protected]

Dear sir.

exterday my brother (familly) going to hyd. by nzb express (vsp to hyd ) . he is reserved my bother and my sisterlla and my brother son, reservation avilbul at SE COACH



my brother son name change in chart, iam not observe the ticket at the resrevation time .tt take fine 500 rupess . iam correctly preparied reservation farm, but tiket and chart not correct the name and age .

so please the claim deatils and complaint details .

thanking you sir

I would like to complaint against irctc service for not responding for email regarding refund of cancelled e-tickets. Due to thier poor service my refund amount is not yet recieved, i am not able to trace the refund amount. In case it is refunded, then there is no proof on agent irctc login on cancelled ticket history...
Regards
Jagdish
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@irctc.co.in
Subject: FW: [Fwd: Fwd: Refund of cancelled tickets]
Date: Tue, 26 May 2009 16:21:16 +0530

Dear sir/Madam,

This was the 4th remainder mail for refund of cancelled tickets. we are waiting for your immediate reply

Thanks & Regards

Jagdish Shetty





[protected][protected][protected][protected]
Date: Mon, 25 May 2009 20:33:27 +0530
Subject: Fwd: FW: [Fwd: Fwd: Refund of cancelled tickets]
From: [protected]@gmail.com
To: [protected]@irctc.co.in
CC: [protected]@hotmail.com


Please refer below mail .
PNR No .[protected]
As per below mail from irctc the above pnr no ticket was cancelled on 27th April 09 & amount is refunded. But in actual we have not recived any refund amount & the above pnr no is not showing in our cancelled ticket list history.
Your kindly requested to look in the matter urgently & refund the amount with payment details.

Reagdrs

Shree Mayee Tours & travells.
ITZC 5051


[protected] Forwarded message[protected]
From: Jagdish shetty <[protected]@hotmail.com>
Date: Wed, May 13, 2009 at 11:55 AM
Subject: FW: [Fwd: Fwd: Refund of cancelled tickets]
To: [protected]@gmail.com




Please see the mail below...
please revert immediatly in case in any querry...

Regards

Jagdish Shetty
[protected]


[protected][protected][protected][protected]



[protected][protected][protected][protected]
Date: Tue, 12 May 2009 11:08:21 +0530
From: [protected]@irctc.co.in
To: [protected]@hotmail.com
Subject: [Fwd: Fwd: Refund of cancelled tickets]

Dear Customer,


We would like to inform you that while booking pnr no. [protected] payment has been done from ITZ CASH CARD, so your amount has been refunded to the same card on 27/04/09.


PNR Number [protected] Transaction Id [protected]
Payment Option ITZ CASH CARD
Refund Details
Sr# REFUND AMOUNT STATUS SETTLEMENTID ACTUAL REFUND DATE
1 2034.00 Refunded PMGW[protected] 27-apr-2009 12:00:00 AM



Regards,
Jatinder Kaur

-------- Original Message -------- Subject: Fwd: Refund of cancelled tickets
Date: Mon, 11 May 2009 12:11:30 +0530
From: [protected]@irctc.co.in






Dear Team,
Plz look into the matter.
PNR NO : [protected]
e-mail id : <[protected]@hotmail.com>




Thanks & Regards,
Preeti
[protected]@irctc.co.in
www.irctc.co.in
[protected]



----- Forwarded message from [protected]@hotmail.com -----
Date: Mon, 11 May 2009 12:02:07 +0530
From: Jagdish shetty <[protected]@hotmail.com>
Subject: Refund of cancelled tickets
To: Railway <[protected]@irctc.co.in>




Dear Sir/Madam,

I have boooked e ticket of 25th April on opening day of booking through a agent. Status was waiting list... This ticket was not get confirmed till date of journey & get cancelled during chart pepartation by befault as per railway rule. All passangers have taken general ticket & travelled... While asking refund of this ticket with agent he is not aware of this refund details.. he checked his irctc login, there is no entry on cancelled ticket. So please let me know weather this refund amount was credited back to agent account or when it will be credited.. so that i can follow up with agent for my refund amount.

Ticket details are



Date of journey : 25th April 09

train name : okha express

pnr no :[protected]

transaction id : [protected]

Total passangers : 6 no.



Thanks & Regards



Jagdish Shetty

Respected Sir,

With due respect we would like to bring to your notice that we were traveling by Train No. 2322, Dt. 13.05.09 Ex Mumbai CST to Asansol as per the tickets below:-

Passenger Name Sex Age Coach No. Bearth No. PNR No.

1. Om Prakash Drolia M 62 B1 57 [protected]
2. Santosh Devi Drolia F 57 B2 17 [protected]
3. Sanjay Drolia M 35 B2 19 [protected]
4. Sunita Drolia F 30 B2 20 [protected]
5. Chirag Tekriwal M 18 B2 31 [protected]
6. Arun Tekriwal M 49 B2 47/13 [protected]
7. S. Tekriwal F 43 B2 47/47 [protected]
8. P. Tekriwal F 20 B2 55/23 [protected]

Out of the 4 (four) tickets bering PNR No. [protected], 2 (two) passenger were to go to Howrah where as one had to get down at Dhanbad, So we decided to get our tickets Extended & Splited.

We contacted running train staff Mr. S.L.Khare ( TTE ) Ex Itarsi to Jabalpur to do the needful but he very simply denied and asked us to get it done by the next TTE from Jabalpur. Mr. G.P.Mewari ( TTE ) Ex-Jabalpur to Allahabad boarded the train & extended two tickets Ex Asansol to Howrah vide BPT No. G520239 & showed his inability to split the tickets. Next Mr. R.K.Gupta (TTE ) Ex- Allahabad to Mugalsarai said he was on a short route & asked us to get it done by running staff. Ex. Mugalsarai, Mr. Ghosh/ Mr. Mishra ( Ex. Mugalsarai to Howrah ) Splited our tickets vide BPT No. M285634/35 at Mugalsarai at mid-night.

Sir, we strongly regret to state that the running train staff either not aware of the railway rules & regulation or they simply refuse to co-operate with passengers.

Just for a simple procedure we had to run from person to person had to be awake till mid-night to get our request full filled

We therefore request you to kindly look into the matter & take action against the above mentioned Train Running Staff (TTE ) under intimation to us so that this kind of deal is not repeated again & a bonafied Passanger can avail all the facility provided by Railways Smoothly.

Thanking you in anticipation.

Yours Faithfully
Om Prakash Drolia
7/1, RaiMoni Lane
Asansol 713301
Ph.-[protected]

Sir,
I have booked my luggage via railways while travelling from ABU Road to NJP on 17 May 2009. At the time of booking the loading staff asked me to pay them some amount as kharcha pani to load my luggage to which I said NO. Now my luggage has not reached NJP till today(24 May 2009). On enquiry via my friend it seems my luggage has not been boarded at ABU ROAD station itself. As I have brought my family at new station I am in great agony as I have to make way without any luggage ( I came here on posting).
You are requested to please help me in getting the luggage as quickly as possible.
Luggage details:
Billity number
1. 761336 (scooter)
2. 005211 (other household items total 10 pieces)

actully what happend i was booking tatkal E ticket on irctc as per railway rulse we can book tikcet after 8.00 am . but what i see ticket has been booked before 2-3 minute . and when i click 8.00 am that time ticket had gone. then what meaning of rules.
that time i think this india

Sir,
I am frequent travller in Indian Railways since 15 years.
I was enjoying train travel irrespective of classes(SLEEPER/AC3).
I have travelled throughout India, Since Last year after implementation of 9berth in a bay, I am finding it extreamly difficult to travel.
My earlier complaints have not yeilded any results.
Please abolish the side-middle berth.
pnr no=[protected]
pnr no=[protected]

Please find below the TRD application details :-

PNR Number : [protected]
Transaction ID : [protected]
TDR Filing Date : 01-Dec-2008
Reference No : ekt[protected]
Refund Status : Refund under Process

The above TDR refund request is still not processed. Kindly look into the matter and respond as soon as possible.

Dear Sir,

Ihad to travel from Delhi to Nagpur with my mother. and had booked my ticketsthrough irctc.co.in on 20. 04. 09 to travel on 15.05.09. 2430 Bangalore Rajdhani. I had first booked two first class a/c tickets. since it was waitlisted and my travel was very important, i had 2nd A/c as well( even that was on waiting). hoping either one set of the ticket would surely would get confirmed on the date of the travel. On 15 . may. 09, both the set of the tickets were showing waitlist. Though it the site it is mentioned that the reservation chart will be ready 6 to 4 hrs before the derparture, but there was no status update.. My train was to leave at 8. 40. I checked at 6.30 then at 7.00. I went to the station at 7. 40. The reservation manager and Ticket checker ( NZM station) both informed since I have a wait listed ticket and booked through online, my ticket was been cancelled automatically and I will get the refund in my account in afew days time. Disappointed i made alternative arrangements to reach my detination. Next day evening when I checked with IRCTC for my refund status, am told that my tickets were confirmed.. My first A.c was confirmed and 2nd A/c I had one confirmed seat and one waiting...

I was cheated by Indian Railways, so that they get to sell my ticket for higher price to some other passengers. The reservation manager and the TT deliberately gave me wrong information. Though the charts were suppose to be prepared 2 hrs before the departure, the charts were not prepared even 2 hrs before departure. I was cheated. My PNR no is[protected] and for the other ticket [protected].

The railway chart should be prepared 6 to 4 hrs instead of the last minute. Reservation Officer holds such as important position should not misuse and mislead others.

I should not be penalise for no fault of mine and should be given full refund.

I booked a Motorbike Hero Honda Splendour+ motorbike on the 9/05/09 vide challan no A943845.The motorbike was lifted on 12/05/09 on 3039UP from Howrah to Dildarnagar.But it was not delivered to the said destination Dildarnagar and it is returned back to Howrah.
No one from the Parcel office wants to take the responsibility of delivering the said motorbike.
Pl help.

Dear Sir,

I had taken my aged mother Mrs. Pushpavati, to Ghaziabad near New Delhi from Chennai so that she could meet my Uncle ( Mausaji) who is now at the last stage of brain cancer. We had gone by GT express on 1st May 2009 - A1 coach berth 7 and 9 got through tatkal and returned on 5th May by Tamilnadu Express A3 coach berth 13 and 15 got through tatkal..

There are a couple of issues:
1) My greatest anguish is: I needed a wheel chair for my mother 77 years on my return journey also ( I had got the wheel chair in Chennai without any problem and the porter had very graciously assisted my mother inside the coach also for just Rs.40/-.) On reaching New Delhi my cousin had arranged a porter to bring the wheel chair for Rs. 150/-???

On my way back, my cousin was on an official tour and I had got my mother in a cab till New Delhi station and then my problems began- no porter was ready to get the wheelchair and kept asking me to go to some other point, finally I reached the enclosure where wheelchair are kept and requested for one from the lady in charge, she told me to first get a porter and then come for the wheel chair. I told her my plight and she very indifferently told me she could not do any thing.

I then approached the police posted next to it and requested help and they told me that it was not their duty but that I had to approach the Station Master who was in charge of the wheelchairs. I was on Platform 16, my mother in the cab outside and the station master sits on platform 1, I asked if I could communicate with him through some phone or other means and I was told to go to platform 1 and talk to him. Again I tried the porters and all refused. finally I requested the cab driver to wait and went to Platform 1 to the station master who kindly asked me to go to the Asst Station master- he was missing from his seat. I again went to the station master who sent a person to find the Asst/ Dy station Master and introduce me to him.

On informing this gentleman of my plight his immediate reaction was to shout – “Am I sitting here to get wheelchairs for all sorts of people?” After uttering a lot o[censored]nwanted stuff he asked me to write a complaint with the badge numbers of all porters who had refused to get the wheelchair and that he would then take action against them. I told him that I wanted his help as my mother was sitting outside and had come to him for help. He once again went into a temper tantrum and started shouting that now his status is reduced to doing all these menial jobs etc, Again I requested and he went in a huff and shouted to a porter to come and asked him his badge number and told him to take my mother in a wheel chair and leave us on the platform and come back, shouting all the time. The porter did exactly that and left us on the platform as the train was not yet in. No amount of requesting made him agree to come and assist her into the train. I asked will the coach come here he said definitely and when it came the coach was 7 coaches away and with 10 minutes left, I know how I got my mother luggage and myself in the train.

The porter charged me Rs.150/- for this service. I thought wheelchairs were to be given as help.

I did not expect such service from a metro city railway station and that also from the capital of our country. To get the wheel chair it took me 1 hour! What sort of service are railways giving?

2) The railways are supposed to provide a bedroll with 2 clean bed sheets, 1 clean pillow with clean pillow slip, 1 clean blanket and 1 clean hand towel.
We were given dirty bed sheets, dirty pillow with dirty pillowslip and a torn and smelly blanket. I had to run after the attendant and ask for the towel, so it was provided to us and to no one else.

However to my surprise, I found all attendants having 1 face towel each. Not only that I saw the attendants taking sparkling new white sheets and sleeping! The next night I saw them change the sheets they had used and take new ones for their use and the passengers who pay for it are left with the same and dirty ones at that. (May be in the counting for washing the old dirty ones are once again given to passengers)

Further to my surprise, I saw the attendants had gathered together for dinner and then threw all the waste between the passage of two coaches and after washing up their utensils wiping them with clean bed sheets and clean pillowslips. I saw the linen becoming yellow in front of my eyes.

What a misuse of PUBLIC PROPERTY.

3) The coaches were not cleaned properly once from inside during the 36 hours of Journey!

The caterers also dumped the garbage between the passages between coaches and left it there.

Imagine traveling for so long in such conditions.

Before reaching Chennai I had a upset stomach and a urinary infection and the stomach virus was so bad that it continues till today inspite of medications. I was forced to have some water on New Delhi station between running to get a wheel chair and that has caused the problem. Now my Mother refuses to travel anywhere on a train and I cannot afford the air cost.

WILL THE RAILWAYS BEAR THE COST OF MY FURTHER TRAVELS BY AIR?
How is my mother and me going to be compensated for this torture?

Anjana Bindlish

To,
The Chairman,
Railway Board.

sir
the ac coach AB1 of the train no.-2577, darbhanga banglore Baghmati Express have non functional AC for more than 24 hours and the passengers are suffering great inconvenience and suffocation.Please take immediate action or refund the whole ticket fee to all the passengers suffering else RTI will be used accordingly.

srijan srivastava

My Brother Ullas Jain is working in Genpact Kolkata, and he normally comes from Office late night to Howrah Station at Weekends or Holidays to catch train and come Home to Kharagpur. On 12.05.2009 at 11.50 pm he came there and to his surprise all the Ticket Counters were closed at the New Complex of Howrah Station and Ahmedabad Express is normally the last train to come to Kharagpur, so even when Platform tickets were not available he had to step inside the platform, he told the Guard of the train and boarded the train, as the trains departure time is 12.00 am so he had no time to obtain any written consent..
However, at the Kharagpur Station TTI caught him for having no ticket at around 2.00am and the guard denied the fact that he had taken his consent. Further the TTI used slange language and did not allow my brother to talk to the Station Master of KGP and he was taken to GRP Thana, since he had lesser money, he called me up. Ultimately we paid of Rs.297/- vide receipt no.135578. Then we thought of registering a complain with the Station Master of KGP, to my surprise the the said Station Master Mr. Ubiaker Bera, told us that all we did was against railway rules and said the counters in Howrah station are never closed. After enough argument he provided us the complain book but kept on arguing. Afterwards his senior confirmed from the Howrah Station that the Booking Counters are closed everyday for ten minutes at that time for day change. So, ultimately we registered complain vide receipt no.087049. But, is it really a normal customers fault in this case. Why should the counters remain closed, when no tickets are available and it is urgent for passengers to reach their destinations, how can they see standing and let the trains pass by. Please look into the matter immediately, and the Howrah Station Incharge should be responsible for this and our money should be refunded, although we have proof except written consent of the KGP Station Master that the Counters at Howrah were closed at that time. Whys should we suffer for the Railways fault. We want that our amount be refunded with proper explanation and severe punishment to the ones liable for any Inconvenience caused to Passengers.