Dear sir,
Today, my mother, 63 yrs, boarded from Singrauli (MP) station in AC2 (PNR No. - [protected]) for Jabalpur, she was traveling alone. I, aged 40 yrs, came to drop her, at station I found that no porter was available, so I decided to carry her luggage (2 nos. + 1 HandBag) myself, since on the way my car got punctured we reached station just in time.
She was allotted berth no. 40 (Upper), moreover, the door which was closer to the berth was locked and was not opened even on knocking, hence we had to use the other door. Somehow after adjusting her luggage, I got down to inform / request the TTE to allot a lower berth, who was standing in front of the next coach, he accepted my request, and assured me to change it after seeing the chart. I quickly, boarded the train to inform my mother about the same, in the meantime the train started moving, when I tried to get down the ACM Dhanbad, asked me to show my travel / platform ticket, I said I came to drop my mother and told him that I could not get it due to reasons, mentioned earlier, then he started using absurd language and did not allowed me to get down from the train and forced me to travel to next station. I tried to explain / convince him, instead he kept on rejecting it with abusive language and forced me to pay the fine, which I paid vide receipt no.B-013154 dated 17th April 2009.
I know that he was performing his duty and that I didn't take platform ticket, but does this mean that he has authority to use abusive & insulting language even when genuine reasons were being told to him, he must have inquired the other passengers or simply would have tried to used his intelligence to analyze the situation. It seems that training on passenger relations is not taught to such staff. I request to take disciplinary action against such misbehaving staff, so that they don't repeat the same.
Gyan Shrivastava
Mob - [protected]
Aug 14, 2020
Complaint marked as Resolved
My dad- Mr. Atri Kr. Gupta bought a split AC from Cityco-dealer, 19 park market, hirapur, Dhanbad. and recently the cooling was very less. My dad gave call to customer service for a service and check. The service tech visited after a long time and charged the gas and charged Rs1300/-. When he left, my dad found that the water outlets has been damaged while check and the water is seeping inside the room wall. My dad again had to call Customer service and book an appointment to rectify it. No service tech has arrived as of yet and there is no track of the technicians. Even the dealer is not bothered about the product which has been sold to the customer. After spending 28000 rupees for an split AC and specially for a diabetic patient who needs AC all the time, and even customer service has been repeatedly requested for an early visit for the patient's need- No botheration has been found. IS THIS WHAT YOU CALL A GOOD SAMSUNG CUSTOMER SERVICE FOR YOUR SOLD PRODUCTS??????????????????? Kindly explain.
Model no-AST18YJWDA/XTL
Serial no.-A067P2BL403423R
DOP-28/06/06
Thanks and Regards,
Aurko Gupta.
S/O Mr. Atri Kr. Gupta
Durga Mandir Road
Hirapur,
Dhanbad-826001