Indian Railways Complaints & Reviews

Hi all,

This is to inform you that,. I booked a ticket today and it got booked in waiting list.

Story : while i checked the ticket availability in irctc app it was showing 51 ticket in available and it is still showing 51 tickets.

After booking the ticket with senior citizen quta it got booked with waiting list..

While we connected 2 times with ur customer care.. I got the answer ' you added one more person with sernior citizen due to which this is booked in waiting list.' whole again connected second time i got the answer same answer.. Which is not correct.

If the thing like that then you should give pop up for the same but it was not like that. Even as per the policy one person can travell with senior citizen and it get auto poped up while u select senior citizen quata.

I thing there is a technical error with your app or you have designed like that to earn the money from common people.

I have cencelled the ticket emediataly.. Because i can't wait for the journey date to get the confirmed ticket or might not to be confirmed as i have senior citizen. I have to plan correctly.

I just want my all money as not with deduction of 120 rs. It was not my fault it was clearly your app problem.

As i cancelled the ticket already and you are just taking money of rs 120 without giving any service..

Thanks
Mrityunjay [protected]

Dear authority,

This is to bring to your notice the bad condition of a railway station named Hoodi located in Bangalore which falls under the southwestern railway zone. The railway station doesn't have a dustbin and there is garbage lying everywhere. Even there is no proper arrangement of toilets available in the station. Even there are lots o[censored]nwanted plants and weeds growing which might house some dangerous snakes or other harmful creatures. There are lots of passengers commuting via this station regularly which might be a threat to the passengers, especially during the evening hours.

Please find the location of the station below.
https://goo.gl/maps/KdYp2cpRpMCpeU5D8

http://www.indianrailways.gov.in/
https://swr.indianrailways.gov.in/

Twitter handle:@SWRRLY

Thank you

I ordered a meal at nagpur railway station on 25/08/2019 with Order Number[protected], Train Number- 22646, PNR Number- [protected], Coach- B5, Seat Number- 1 which was not delivered to me. I also submit complaint on both email id's, ie. [protected]@irctc.com and customercare.[protected]@irctc.com, more than 2 times and also complaint on costumer care number 1323 multiple times, but they always say that submit your complaint with screanshot of order slip, and i did that. Yesterday i recieve delivery slip on my email id, i also complain abaut it by email and call, they again told me to place another complain with screanshot of delivery slip, i did same but stil no reply. Please take any action on it. Below i ading screanshot of order slip and delivery slip
Thank you

Sir,
This is to bring your notice that drinking sealed water bottles which is of rs15 /- only is being sold at rs20/- inside rails.
Issue raised by me to concerned staff and to rail official personal also, but instead giving concern, they neglected and abused a senior citizen.
As a consumer felt cheated though paying for all serviced.
Kindly look and arrange some action against it.

Sir,
I booked 2 tickets with doj : 6-8-2019, and 7-8-2019. But unfortunately it was rainy and train line washed away in ambodala station. So many trains were canceled still then i made canceled & made tdr, because i did not get any message. I should get total amount but i got rs - 230/- out of 470/-.

So i pray you to kindly help me in this matter and refund me in full of my 2 tickets and obliged. Kindly note that i am eligible to get full refund.
Please may be noted that i sent mail and got unsatisfied reply by mail.

Sr no/ p n r no /train no / d o j / booking amount / refund amount / can or tdr/ date
01 =[protected] — 18437 — 7-8-2019 — 470/- — 230/- ……. Can ……. 7-8-2019
02=[protected] — 18438 — 6-8-2019 — 470/- — …….. Tdr …….. 7-8-2019
Please make en enquiry at rayagada (Rgda) railway station
[protected] [protected] 18438 arrival 22.15 hrs dep 6.10 of 07/08/2019
[protected] [protected] 18437 train canceled
From - kamlakant mohanandia, email - [protected]@yahoo.co.in, mobila - [protected].

I had 100 bucks.. I got ticket for tnagar from nungambakkam station.. The ticket collector talked very rudely...
He dint have basic respect to talk to a girl and it’s very bad that indian railway contain this bad staffs..

He used filthy words and abused me for not having change...

I understood that you are educated but we are also educated and you don’t even behave like educated.
He talked very indecently with his angry face and i asked him why you keep your face like this?

He replied ‘en moonje ipdi than’ and mocked a girl in front of public.
P
He is sitting on left of ticket counter.

Respected sir/mam
I have booked a parcel (A scooty honda activa 5g) through railways parcel service on 16 aug 2019. (Bill number a7671684) at hazrat nizamuddin railway station. It was to send from hazrat nizamuddin to madgaon.
I haven't been delivered my vehicle till date today.
Please help
Regards
Mandeep
[protected]

I have booked one train ticket in the cc - jan shatabdi train no.12082 on 12/08/2019 as per pnr-[protected] from kollam to calicut o, but the southern railway has cancelled that train on a particular day. Consequent on which i have filed tdr{official online facility of irctc} to disburse the refund amount. But even after a prolonged time of more than fifteen days, no response is from the authority concerned[irctc]

It is to be noted that presently the complaint redressal online facility "railmadad" is not functioning properly.

Thanking you

Sir, most humbly and respectfully, i want to state that-i have sent my books via railway parcel from kota, about 4 months ago but it has not reached its destination. Even it couldn't be tracked online. As i couldn't get my books i was't able to study for my exams. Sir, please help me.. Those were really important books.
Builty no.-[protected]
Booking date-30 may from kota junction.

Hi,
We are awaiting for the banaswadi to hosur demu to resume its services... Would like to understand why it is stopped for so many day and give us clear information when it will resume its services... Its very difficult becoz we don't have any train facility for bellandur road or carmelaram staions after 9am in the morning... Please do rsolve this as soon as possible

I satish kumar soni from raipur chhattisgarh, travelled from bhubneswar to kolkata vide pnr no [protected] on 27-28 aug night and reached to howrah 28th morning 6am.
As soon as possible i rushed to yatri niwas and asked for dormitory but booking clerk asked to wait until 7am.

After me two more passengers come and they also wait. Around 6.35 am they started attending them and when i ask then they again told me to sit, i told them that i have come before then also they forced me to sit or we close the bookings and discuss you. I waited then they called me and asked me to see the check out time is 9am so if you book now you have to pay charge of two days 440/- while i told them i am going to stay here just for 12 hour from morning 7 to evening 7 as i have train from santaragachhi station at 8.30 in this evening vide pnr no [protected]. He told me first read the rules then come to book while there is no rules board is available there to read just charges of room and dormitory have written and also only check out time is written no check in time have written.

I again waited and after 10 minutes they call me again and taken rs 540/- given 2 receipts including rs 100/- as security charges while 1 days 24 hour charges is rs 220/-.
I paid rs 440/- for 48 hour while staying just 12 hour 7 am to 7 pm which is totally found not suitable while staying here 18 d dormitory bed no and feeling like this is our behaviour this is our service and this is our charges "rehna hai to raho nahi to bhaad me jao".

Looking forward to understand our problem and take necessary action.

Regards
Satish kumar soni,
Domicile raipur chhattisgarh
[protected]

This is complaint regarding gate man at 217-c gate which is located between gorakhpur to lucknow route. Its a rural area people don't know any rule and regulations they just follow what gate man say he rarely open gate after crossing train when people ask to open they use to say go under barrier and people mostly cross through. Today when i was waiting for train crossing after 3 train crossed i ask to now pls open it's too hot here he said stay there or cross under barrier and when i ask at least open gate now while train crossed he said one more train is there i said do not fool me then he rudely said go where ever you want to go and complaint you can't do anything. This is the way he talk with people. When i asked his name he refused to tell me. He said i am doing 12 hour duty i am tensed and fed up with this duty kindly remove such people if they don't enjoy there job and respect the work from where they being paid.

Coach position should be displayed on the platform where the train is arr and departing
Especially the posion of coaches entirely opp to a regular system e g usually the coach a2 will be at the end of the train,
But on that day changed to at the front near the engine
On 23/08/19 train no 22639 alleppy exp this has happened and old people have to run to the front side of the train with our minimum luggages

Im travle in shegaon to jejuri me my wife friend and his wife travel to maharashtra train i have got rac tickets in S5 in 55 and 63
Many seats avibale aginst cancelation and absent
But Tc have issue this seats gernaral tickets holders
I have many time asking him
But he not responding
He give money this people
My PNR is [protected]
Train no 11040 dated 25 aug 2019

I have given below email dated 20 aug 19 to railway minister and which is yet to be actioned which contains details of my attempts and reply made by customer care for not making refund

Dear piyushji,

Details of ticket: pnr [protected] ticket id [protected]
Class ac 2 tier for my wife and me rs 1395-98
Pune to mantralayam on 4th aug 2019 by train no 16613 coimbatore exp
Reason for refund; train diverted due to floods in maharashtra
—
I am forced to come to you because i was denied after getting tossed
Between [protected]@irctc and [protected]@irctc for a genuine refund on
Cancellation/diversion of train due to flood in maharashtra and not a
Mistake of me. I have also provided below my last email dated 14th aug 19
To [protected]@irctc.in for better understanding please.
Facts in brief: i had to seek a refund of above e ticket to
Mantralayam (From pune)
I took following steps immediately 1. Tried on mobile to get refund
Online unsuccessfully because i website didn't open up properly with
The form called tdr 2. I contacted counter staff at pune junction who
Said i have to do it myself and they can't do much on eticket 3. I
Emailed [protected]@irctc on 6th aug (Within 72 hrs of travel time as per
Your policy) to make refund as i couldn't do it online. 4. I emailed
[protected]@irctc on 11th aug as i was directed by [protected]@irctc to do it
Reply: refund denied as request was after 72 hrs. 5. Emailed again
[protected]@irctc on 14th as a complaint to do a refund immediately as my
Original email to [protected]@irctc was within 72 hours and i didn't know to
Email to correct email id for eticket cancellation.

I request you piyushji that i should not be punished as my efforts
Started earnestly on day of journey cancellation at pune junction
Itself and i couldn't immediately email my inability to correct place
Even though i did it to [protected]@irtctc who should have forwarded to
Correct place within 72 hous. They simply emailed back to me which
Caused delay.
I request you to arrange for refund of this case please. I am the son
Of a ex railway man and admire its bigness and problems.
Sorry to bother you on a busy day
Cheers

N ragunathan
Customer on complaint

Copy of email dated 14 aug 19 to [protected]@irctc.in
Quote
Complaint — refund of e cancellation — tdr not opening at website to
Claim refund — unable to claim refund within 72 hrs

Dear sirs,

I refer to your email dated 6th aug 2019 14.01hours and got a reply
From etickets
As below
"please note that as your time for filing the tdr for refund has
Exceeded, so we are unable to forward your case to railways"

In this connection i have to advise that you should have forwarded email
To your fellow department to enable 72 hour compliance
I saw your reply on and emailed again to them on 12th aug which was
Not acceptable.

Your action would have been meaningful if you had forwarded it to them

I understand from ishant of your help line that i need to lodge a
Complaint on this email id
And i request you to arrange for refund of full money as my original
Email to irctc is well
Within 72 hours
I believe you arrange for immediate refund as i don't want to have one
More inconvenience to diversion/cancellation of
Train and consequent sufferings.

Cheers

N ragunathan
Replyforward
Quote ended

Good morning,
My ticket pnr number is [protected]. Today when i was traveling from new delhi to rohtak in ndls-ldh shatabdi express, i was supposed to get my breakfast meal but instead of getting the breakfast i only got a cup of tea. When i asked the attendent about the breakfast, he said it will be served after rohtak, than i said my ticket is upto rohtak kindly provide my breakfast. Than he said we only provide breakfast after rohtak and if you want it now you have to pay rs. 75 than i said ok give me a receipt of rs. 75. Than he denied and said that we can serve you only after rohtak. That attendant name was "mr. Govind yadav". Kindly take action against these kind of guys for not providing the meal and on demand by passenger he asked for the money.

Respected sir,
With due respect i want to inform you that, today 23/08/2019, i am just going to kolkata from mecheda, for that i have to arrive at santragachi. First of all when i was arrived at mecheda to take a local train for santragachi. At mecheda they just announced that a local train arriving on the platform not mentioning whether it is only for ladies or not.. With me many other gents passenger took that local train and arrived at their destination. When i just arrived at santragachi one rpf caught me and many other gents passenger for taking that ladies passenger and fined a huge amount of rs 1850. Which is certainly not my fault.. Please check it positively & i want my amount back.. I shall be highly obliged if you kindly give me the amount back

I narendra kumar chaudhary in pnr:[protected], trn:12366, doj:22-08-19, cc, c3 20, ranchi patna was traveling by janshatabdi train. Tte sujit kumar sinha in c3 coach has alot my seat 20 to another person. I was not on that seat. I was with my friend in c1 coach. And when i spoke to tte, he spoke abusively and when i had an argument with him, his mouth smelled soaked and threatened to reach me in patna and he also spoke very bitterly. For the first time, a tte is drunk and doing duty in ac coach. And he spoke profusely not only with me but also with some other passenger. Please get it done against it.

Hi,

I have not received my parcel yet which was booked on 16.08.2019 from jasidih to new delhi in toofan express. Neither i received any call nor i got any messages from railway parcel office. Why there is so much delays?/ please provide me latest update on my parcel at earliest. Below is my parcel no.

Parcel no - 0672783
Jsme 672783 ndls
Name-shiv shankar kumar
Address - duggal colony, devli, delhi
Phone-[protected]

Hello, we have sent pulsar bike on saturday (17th august 2019) from ahmednagar to karad. Still it is nott reached. They are saying we are not taking it here on karad station, it is went to kolhapur railways station now. We can not do anything. They are giving proper answers also. Such a mentally harrastment they are giving to us. That is your responsibility, if we are sending that bike from railways to take on that destination station. But now they people saying, we can not do anything.