Indian Railways Complaints & Reviews

Hello

Here by report about an illegal penalty and arrogant behaviour of railway officials in duty for ticket checking.

Station : thiruvananthapuram - tvc
Platform : 1
Time : between 12:15 and 12:35 on 05 oct 2019

After reaching station premises, by using uts app, i initiated booking 2 platform tickets via railwire wifi from the railway station.
The app processing for payment went in usual slow pace. By the time i stepped into platform. The next second a lady (Seems to be railway official in charge of ticket checking) came and asked for platform. I showed the ticket purchase is ongoing status in uts app. Unfortunately that purchase attempt failed. That official granted me 10 more minutes to retry. I tried 2 times, but it got failed again. Then she said this uts app won't work if we try to purchase ticket if we are standing in platform. I was ignore about that uts app feature. Then i requested to retry purchase after going out of platform. But the official didn't allowed to move out of platform and fined me 1500 and said details will sent to my address by court.

The lady was like i must be fined what ever happen around.

To the higher officials: i was proactively purchasing platform ticket by using uts app. This app is even recommended at station advertisements. My attempt failed because of app malfunctioning or because of the wifi or the special gps feature o[censored]ts app. If i was informed by the offical about the unavailability ticket booking at platform and guided me to take the ticket moving from platform, it would have been a support and a pleasing customer handling attempt. Rather i was made a culprit and fined. This is illegal and injustice.

I hereby express my disagreement on penalty.

My concern is that i am unable to change the boarding point for pnr no. [protected]. I want to change my boarding point phillaur phr to govindgarh gvg. I want to travel from govindgarh gvg to goshainganj ggj.

Snapshot attached for ready refrence. Please change the boarding point accordingly and share the update. Please contact on my mobile number.

User id vinay02222

Vinay
[protected]

Dear sir/ma'am,

My bike was booked from jalgaon railway station to agra cantt on 01/10/19 by goa express 12779 but the bike not been received yet at agra cantt parcel office.

I have contacted multiple times to cps agra and cps nizamuddin delhi but no response yet. Not even the current status.

Request you to check and update.

Complete details are as follows:

Train no : 12779
Date : 01/10/19
Location: jalgaon to agra cantt
Rib swr 97718 second compartment
Receipt 185837
Two wheeler
Name of sender pavan pratap singh
Name of receiver grishchandra

Regards
Pavan pratap singh
[protected]/[protected]

Dear sir
We are from sabuj nursery booked 3 percel from howrah railway station to vishakhapatnam railway station which prr no [protected] on dated 01.10.2019. For which i pay as calculate railway charge rs 305. But still now it not deliver at vishakhapatnam railway station. When i check status of my booking at online i saw that it loading at train no 18645 & unloaded at first hydrabad railway station & second time it loading at train no 17256. Still now it seen same.in this percel i send living plant which if late on delivery it will damage. So please action on this as soon as possible.

Dear sir,

I, md. Zafer alam, make a humble submission that my valuable parcel two wheeler motor cycle - (Jh 05 bm 4974) was booked from nagpur jn. To jhansi jn. On 29.09.19 with prr no.[protected] in train no.12405 (Gondwana expres). But till date the parcel is not delivered to the booked adress. And i recieved the massage parcel unloaded at nizamuddin (Nzm). Thus i pray your kind jurisprudence to look into the matter and do the needful at the earliest to deliver the parcel to me.

With a deep sense of gratitude

Thanking you.

Yours faithfully,

Md. Zafer alam

Senior engineer
Anwesha engineering & projects ltd.
Jhansi-up

Pin:284003

(Jhansi)

Sir, i am serving in indian air force and recently posted to dibrugarh. I had booked my m/cycle vide lt 122284 from njp to dbrt on 25 sep 19. Till date i had not received my bike. Today only i had checked at both dbrt and dbrg stations. I came to know that lt booking to be dispatched within 48 hrs.

Kindly look in to the matter and request to do the needful on priority.

My self. Daya sankar Singh Sbi is a such a cheated bank Debited From my Every single month Approx 900 to 1200 Rupess As Mandation charge Sbi Is Cheated Bank ever I saw . I need My money Back This Bank Earn corer rupees For Mandation charge. My View This bank is Like Small Cheating Sector where he is having licence to Debit every single Acvount for Maintain balance or other charges we Hard to earn money but this bank Behaves Like own account .I request Please help me so I can get my money back. Within 3 month they Debited Aprox 3245 from my account this money is my hard income of 9 hour in company please help me out.

Railway parcel (Two wheeler) missing since 15 days (Prr no. [protected])

Hi,

We are very upset with the service of railway parcle officers, we have booked our 2 wheeler on 21- sep from kalyan (Mh) to darbhnga (Bihar).

Our parcle is not traceable after 20 days also. No feedback from any staffs.

Our boking prr no.- [protected]. Booking date – 21-sep-2019.

Two wheeler no. Mh05-8626.

Our details. Please advsie
Sc jha
Contact no.- [protected]/[protected]
Email - [protected]@gmail.com

We requested reservation from korba to visakhapatnam in korba-visakhapatnam express on 25/09/2019 at korba station reservation counter but ticket was issued upto vizianagaram. After geting into the train, we could realise this and taken extention ticket in the train by paying extra fare. Due to the mistake of reservation authority, we incurred a loss of rs. 2445 in the form of excess fare. Kindly arrange to compensate this. Please compare this ticket with our filled reservation form.
Our pnr no is [protected] and extention ticket no is c212570

Dt 27.09.2019. Coach s7 birth 9.. Train kerala exp time 3:50.. Goin from agra to jhansi. M upar seat p thi maine apna hand bag hang kiya or apni sister or uske bête ko gate se niche lene k liye gwalior station k coach se utar k bs bache ko utha k vaps train m chadne k lye palti to mere hand bag ki chain khuli thi. Or uske ander ka chota purse gayab tha jisme 2000 k 4 note mtlb 8000 or ek pair gold ear ring or ek chain thi. Adhar card. Credit card or kuch khulle paise the.. Train k rukne k 1 min k ander hi ye incident hua.. Mjhe ek aunty m shak tha jo ki bahut sara saman le kar train se utar rahi thi to maine station k bahar ghum re grp police se kaha unhone bola ja k thane m shikayat darj karo or cctv dekho.. Hm turant gaye thane to unhone kaha cctv m aag lg gyi h 3 mnths se khrb h... Report likhvane ka koi fayeda nhi hai.. Hmre bahut req krne pr b unhone fir nhi likhi.. Bole jao nhi to train b chali jyegi.. Fr meri sister 28 night jb gwalior vaps pahuch rat 11.30 bje to fr unke pas gyi or kaha fir launch krni h. To fr unhone kaha ki rat ko 12 bje hm khana khaye ya complaint likhe.. Agr complaint likhvani h abhi to gold or paise ka mt likho bs document ki likh dete h... Nhi to kl ana.. Aj 29 sep hai abhi meri sister fr jayegi... Sir pls apse req h ki gwalior station ki cctv footage mjhe provide kraye... Agr nhi krate h it means vaha ki police b in sb m involve hai.. Gold or paise mjhe meri mother in law ne diye the m unko ky kahungi.. Mjhe ya to purse vaps dilaye or cctv footage bhi

Dear sir /madam,

Today (28th sep 19) early morning i parked my scooty (Tn 19e 8658) at 6.40 am in potheri bike stand by paying rs.10. At 10.30pm when i was about to take my scooty on producing the reciept, contractor denied permission n insulting in front of other passengers stating that i havent paid the pass fee of rs.10. I humbly replied without paying how come u gave the reciept to me. But he continuosly fighting that i need to pay.
It is not about the 10 rupees. The self respect i lost and he sent me under mental stress from which i cant relieve from.

I request u to kindly take necessary action agains such irresponsible n arrogant gundas character.

We booked our lugguage in break van 12626 kerala express train with our tkt pnr [protected] in name of sukhender and lugguage prr no. Is [protected] from new delhi to wl-warangal. Still we did not get our lugguage. Kindly help to me to trace it.

We were sending this parcel to indian railway, sr. Section enginner,, sse/dsl/kzj[protected], south central railway, kazipet, warangal dist., telangana, pin-506003 against its po lr[protected]. This parcel was need to reach at destination on very urgent basis so we sent our person by train with material.
67363 rs. Is the lugguage cost.
My person is in warangal since 25-9-19. Daily for 3 times he is making followup at warangal railway station. We are lossing our money and material and time on daily basis. Kindly help us in this issue.

My mobile number is [protected]/[protected]

Dated: 25.09.2019

To


Respected sir,

I have made a transaction on 27.08.2019 for train ticket through rail yatri mobile app of rs. 4075.

I have canceled the ticket on the same day and refund initiated by rail yatri on 28/08/2019.

After 20 days i have not received the amount of 1970 in my account. I have spoken to customer care of bob and they told to contact branch bank.

As per railyatri customer care suggestion i have filed chargeback form also but after several attempts they respond information given is not sufficient, even though i have provided all the below details to them.

Pleas look in to this issue on priority, details given below:

Pnr [protected]
Order id: 4605272
Ticket amount: rs. 4070.75
Ticket cancellation amount: rs. 1970.0
Net refund: rs. 1970.0
Cancellation amount details:
Irctc cancellation charges (Inclusive of taxes): rs. 1976.96
Agent service charges: rs. 40.0
Pg charges non refundable: rs. 83.79

Refund id: rfnd_damqt3mdev6rzt
Initiated on: 27th aug, 2019
Refund arn number : 300046922409239060049812
Total paid:₹4, 070.75
Payment via:xxxx-xxxx-xxxx-8626
Card
Amit kumar singh
Ac/ [protected]
Branch mayur vihar pashe -1 new delhi
Refund date : 28.08.2019

Amit kumar singh
[protected]

रेलवे चार्ज

शौचालय - रू- २
स्नान - रू- ५
शौचालय और स्नान- रू-५
चार्ज ले रहा है

शौचालय-रू-१०
स्नान- रू -२०
शौचालय और स्नान -रू-३०

श्रीमान मै अपने परिवार के साथ कोटा के द्वितीय श्रेणी के प्रतीक्षा हॉल में कुछ समय के लिए रुका तो हम शौचालय इस्तेमाल करने गए तो हमसे धन राशि ६ गुना ज्यादा वसूली गई और मिस behave kiya
अतः आपसे अनुरोध है कि उचित कार्रवाई करे।
धन्यवाद

We have booked parcel on 25-9-19 from pune to renigunta. They send thourgh kanyakumari express (16381) on 25-9-19 on pune at 7.25pm. It have reached on 26-9-19 at renigunta at 2.45 pm.in renigunta parcel staff not unloaded my parcels household items 16 parcels. Train went away from renigunta. Parcel dept not responding till now.in pune parcel office parcel labour staff taken rs.10000 for transport & loading charges for trasnportation and they given bill for only rs.5137. Is this the right way to do like this?
Why renigunta staff not responsible for my parcels?
I want explanation from railway parcel head?
Completely failure to give service to the customers.
What i want to do right now where my parcels went now?
I raised complaint now. I want solution.?

Dear sir/madam,
This is to inform you that i, nilesh kumar gupta have booked 1 train ticket in third ac (3a) for myself from durgapur (Dgr) to new delhi (Ndls) on dated : 31.03.2019 through irctc website with pnr no. [protected] & transaction id : [protected] in train no./name : 12381/poorva express.
On 13/04/2019 at 19:23 pm i got sms from indian railway that chart has prepared and got a rac seat rc, b3, 47.
Due to long journey i felt it was not possible to travel on half seat as i also had to join my company on next day (15/04/2019) so it required proper rest at night thats why i filed trd at 20:01 pm on 13/04/2019 vide tdr reference no. [protected]. With remarks that “passenger not travelled due to ticket in rac after chart preparation”.

Sir/madam,
I got mail from“[protected]@irctc.co.in” on dt. 03.06.2019 with subject “tdr request repudiated” and my trd request has been repudiated by the chief commercial manager/refund kolkata zone and reason for repudiation/rejection:, ”as per chart, passenger has travelled” sir/madam, i am requesting you please look into the matter deeply and investigate the same to find out the realty. You may check/verify from cctv footage or other proof as per your convenience. This is the question to think that, if i travelled in train as per chart then what is need for me to file tdr?

After filing tdr, on the next day (14/04/2019) i took my self a tatkal ticket at 11 am from katrasgarh railway station (Station code - kth) for the below train.
Train no.- 12801
Name - purushottam express
Date of journey - 16th april 2019
Pnr - [protected]
Class-sleeper
I have attached picture of tatkal ticket of purushottam express that i took my self.
Apart from travelling through poorva express on 14/04/2019, i travelled only through purshottam express so, how it is possible to travel from both the trains.

I think, statement/chart forward to railway deptt. By concern tt of poorva express train was wrong. He provide these seats to another un-authorized passengers and fare for the same tickets has stolen from govenment. Sir/madam, i understand and respect the rules and regulations of indian railways but this is also matter or realty and faith. This is not a matter of only rs. 1200/- and i will never become rich with this money but due to false statement of some railway employees (Tt), many passengers/public are looted by them and hurt their feelings, loose faith from railways as will as government of our country. I am attaching herewith train ticket & tdr for your ready reference. I hope that you will understand my feelings and matter and work on this point seriously. Looking forward positive response.
Request you to intervene for my refund from chief commercial manager/refund kolkata zone.

Sincerely,
Nilesh kumar gupta

I am Yatish Kumar Sharma, was traveling with my wife Rekha Sharma on 23.9.19 on birth number 57 and 60 by train number 12801 Purushottan Express from Gaya to Ghaziabad in B-1 AC Coach. I ordered one Veg Thali in Lunch and another Thali in Dinner. I was overcharged by 50/- each Thali. One hundred twenty for each Veg Thali in place of 70/- as given in your IRCTC Menu given on Internet, this I came to know the next day after deboarded the train.My PNR number is [protected]. Your Pantry Car people do not issue any bill. I seldom travel by train. This is an open loot. In front o[censored]s the fellow passengers were charged 120/- each for Vegetarian Thali, so I could not doubt at that time.

Kindly get refunded my 100/- for 2 Veg Thalis either in my Paytm Account, my mobile number is [protected]. I am a resident of Ghaziabad (UP).or in my savings account number[protected] with ICICI Bank, block A Connaught Place, New Delhi.

This is an open loot. You are requested to get done a surprise checking. Even the quality of food is very poor.

Kindly initiate action at the earliest under intmation to the under signed.

Regards
Yatish Kumar Sharma
[protected]@yahoo.co.in
[protected]
Ghaziabad
24.9.19

I have booked as a laugage a bike on 22/09/2019 from Vadodara to Patna but still they not loaded my parcel on train
Plz help me to resolve this fast I think the person who load they not interested to load I didn’t give them bribe so
Plz help me to solve this issue and parcel my bike as soon as possible
My bike number is PB 36 H 1957
And my number is [protected]

Email : [protected]@gmail.com
I stay 800km away from Patna so I can’t come always to take delivery of my bike so plz update me when it will be delivered

Since the time my phone software upgraded, the app is not working. It is telling me to login using registered handset but the handset has not been changed at all my season ticket is going waste and i have to buy ticket everyday this is not fair and there has be no receive call customer team and no response to the email that i have already sent to you.

Registered mobile no [protected]

I anusha iyengar complaining as my scooty (Tvs heavy duty) parceled from kalyan railway station to chennai central junction (Mas) on 14 sep. 2019 and they told me that you can track transport status of scooty online & you will receive a call once your scooty reached to its destination @ chennai... But as if after 11 days from scooty parceled i have not received any message. When i have called to delhi parcel office & visited by my parents there, they are saying that your scooty has been sent on 14th of september 2019 by train from kalyan... So, how can i track my scooty status & can anyone help me out in this regard? Please, do the needful.

Details:
Prr no.[protected]
Parcel date : 14 sep 2019
My no. [protected]@ chennai ([protected])
Parnel sent by: [protected]@ kalyan ([protected])

Regards
Anusha iyengar
[protected]