Indian Railways Complaints & Reviews

Date 26th June 2019, Train no. 18311, Sambalpur Banaras express is running very late. It arrived at ROURKELA railway station at 1645 hrs and departed at 1700 hrs. But information given on site www.etrain.info is showing that it departed at 1615hrs. According to site the train was 7 minutes late when it departed from from rourkela station but actually it was 53 minutes late when left rourkela station.

Today we came by train no.17651 changalpattu-kachiguda coach no. - b4, seat no. 58, 59, 61, 62, a. C. 3 tier, ticket by the name of sravanth (Mobile no. [protected]) & others, reached kachiguda station today morning. We found that all our luggage bags were damaged by rats overnight. Two of the bags are brand new and got severely damaged along with clothes inside one of the bags beyond repairable. Please look into the matter.

It is very disappointing to see the damaged bags nibbled by rats. The worth of the bags including cloths damaged is about rs. 6000 and we expect a reimbursement for the damage as displayed in the photo.

Despite regular announcements by the government of india and railways regarding improvement of quality of food and maintenance of coaches, the maintenance is further worsening day by day.
Please let me know if you can reimburse the amount else we have no other option but to approach consumer forum/ombudsmen.

Hi,
I am using this application for booking pass/ tickets hardly it works .it have so many issues .
Today I charged by railway 260 RS fine I booked my pass in 25 Jun 2019 morning 9.30 pass is booked with date of tomorrow which should be of today .

Yesterday also my transaction failed for booking pass using this app
Also on 15 Jun 2019 my pass booking failure amount RS 130 not refunded yet.

Instead off railways app team should be apologized to me railway ticket staff took written aplogy from me for telling them this scenario, bug full app complains.

Also they are going to make charge sheet against me if I didn't gave written applogy for complaining for there app saying this as my miss behavior.

I was audio recording all the things which are happening against me they also took my phone and deleted the recording.

I paid the charges I didn't had money that's why I booked online pass .I called my friend for money and paid the charge.

This app has so many defect still they launch this app which Never works and future dates pass booking happening (there is no line pass will be from next day u also have to buy your tickets to travel today )also so many times booking fails, no booked tickets shows even on success.

Because of this UTS application failure of functionality, ordinary people like me have to pay the fine separately and also vesting people time and money .

Like after booking of pass also have to take ticket and if transaction failed no money refund happened for me yet in my bank account.

Consumer Court should help me regarding this and should ban this app till they fix the bugs before launching.

my email id : [protected]@gmail.com

I have booked tickets in the name of champa ghosh pnr no [protected] for grd link pass exp 53520 to go to kolkota station when patna kolkota train arrived we were little but confused as there was no announcement about my train but then we tried to enter the train the ticket collector denied our entry into train stating you do not have ticket the same train we were having reserved coach. Now i missed the train and i can not file tdr also plus mental agony i request at least refund my ticket amount

At ajmeri gate in new delhi railway station at the baggage checking area someone pick pocketed my phone, i had oneplus 6T, mirror black colour, EMEI number of my phone is [protected].I lost it on 21/06/19.It got pick pocketed at around 3:30 pm.If you guys are able to track the phone using EMEI number and find the phone then please send me an email and if there is something you guys want to know then you are welcome to email me.please try to find the phone as fast as possible it has not been too long since the theft so it will be easier to track it now.Thanks

It is regretted that my revised ppo no.[protected] sent by the railway for onward submission to the branchof sbi in bathinda ifsc code sbin0050224 has not been received so far inspite of 42 months past. Will you please look into this long long delays which is causing me a huge loss of revenue. I am retired railway employee from firozpur division in august 2006. Hoping a quick response from your end

On 21/06/2019 ladies vanity was snatched from sleeper coach (S/6) of dayodaya exp train no 12181 after departure from bina malkheri station. The time of incident happened at 1.50-2.00am. M.in that day when incident happen no rpf (Railway protection force) available from bina malkheri to ruthiayi jn. Message was given to railway security head office at indore and bhopal also. No grp (General railway police) of ashok nagar or guna attaind me....

I had given by bike to be sent from Visakhapatnam to Asansol on 18th Jun. The bike was loaded as parcel. However when I came to Asansol junction to collect I came to know that my bike was not unloaded at asansol junction and it was taken to Patna and unloaded there. There my bike has been kept since one week and nobody is caring to send my bike back to Asansol. Everyday I am going to Asansol junction to request to send my bike from patna. It has been a mockery.

I am travelling in mumbai rajdhani, train number 12952, i hired a coolie only for 2luggage he was charged 400 and when my train boarded he setteled my luggage in train and i gave him 500 beacause i don't have 400 he told me that pls note my batch number i am coming within a minute, and he didn't come back. Coolie batch number 198. I am requesting indian railway authority that please take some action against him. As i am travelling along with my kids he just grab this chance.

The complaint is related to the tickets that i get everytime. Whenever i book ticket online always i am getting toilet side berths which is not tolerated by me. Washrooms are not cleaned properly and that bad smell are not tolerated. My mother is also not comfortable with that. She is having internal problem. She get sufocated. So please further dont provide us toilet side seats. Kindly look upon this matter. I will be highly obliged.
Thankyou

I am travelling from jaipur to delhi s rohilla. My pnr number is [protected] train number 12985 dee doubledecker and wrong seat has been alloted as no seat number 44 is seen in coach c2u, the actual seat was known after checking with ticket collector of the coach.

A screenshot of the ticket sms by indian railways is provided.

Kindly look into the matter!

I am traveling by this train from New Delhi to Chandigarh, and it is almost chilled cooling right from the train started and it's continued cooling may be end of the run. There is no temprature controlling system, it is definitely making the passengers sick, coach crew turned down if asked to stop or lower the AC. Also they don't know the number of the train superidentent when asked, and neither it is been announced or provided anywhere. This is such a bizarre experience that Indian railways is serving to there priced customers.

Dear Sir,

This is regarding to the theft of my valuable good containing my only jwellery from 2A coach of Swantantra Sainini exp 12562 from A1 coach in daylight around 6 am in the morning between Allahabad to Varanasi. The estimate of my theft is 2lac containg two gold bangles, watch, cash rs5000 and other auxiliaries.

In presense of coach attendent and CRPF in the coach my purse was stolen under our nose.

For a common man this means a lot. It was the only thing we posses. We are completely devasted and request the railways to please help us in some way.

The CRPF letter on the spot and complain reference is attached for enquiry. I pray to the ministry of railway to help us.

The railway covers travel insurance but no luggage insurance which should be.
The Pnr and complain copy can be taken from the attachment.

Request to please help us to get our loss recover in someway

Wbr
Manish Kumar Lachhiramka
[protected]
Gurgaon

Dear All ( Responsible Railway Authorities) 1. I Wing Commander E Jani, hereby inform about unschedulled delay of train no. 22150 Pune Eranamkulam Superfast Express. PNR no.[protected]. Date of Journey 19 Jun 19. Scheduled departure from Pune 18:45h. Advance information was provided at 1500h about the rescheduling of departure at 21:35h. As i arrived at station platform was not yet given for the train till 2155h. On enquiring, the time was changed to 23:45h and subsequently to 01:45h on next day (20 Jun 19). The platform for this train was not intimated till the departure time. We passengers like a scape goat, were accomodated at various restrooms and platform. The upper class waiting room was stinking and airconditioners were not at all functioning.
2. As we reached the platform at 01:55h after platform announcement, no train was present. After sometime another local passenger arrived at the detailed platform and we fellow passengers intimated the loco pilot about arrival of our train in same platform. Railway authority and station master was not bothered at all about the mis happenings and mental torture faced by the passengers at midnight. The local train was moved out from platform and the departure time of our train again changed to 03:00h. The train atlast positioned at 03:00h and left Pune at 03:35h.
3. The train throughtout the journey was travelling behind schedule. No effort were taken to catchup the time lag. Also all toilets became unusable from panvel onwards as there was no water. Nil effort made to fill water till completion of Journey. It was almost like a mental stroke which I had faced during the journey. My 4 year old sons' appointment with doctor was planned on 21 Jun which i couldnt make due to the delayed running. Also i had lost my mental and physical health.
4. Due to above incovenience caused by Indian Railways, requesting Indian railways to pay a compensation of Rs 50, 000 on the irregularities mentioned below
(A) Running the train late behind schedule causing huge inconvenience to me as passenger.
(B) Not providing proper resting facility thereby risking my health, as a result of the delay, I was made to wait in the waiting hall with no proper arrangements to sleep or take rest.
(C) Not providing enough basic washroom facilities due to non availability of water at washrooms for 2 days.
(D) Wrong decision by the station master in sending the same train. It was came to know that standby train was earmarked and detailed to leave Pune at 21:45h, however decision was taken to cancel the standby train. Decision making authority to understand the feeling of fellow passengers also as they are waiting for the train throughout day without sleeping. 5. As a serving officer of IAF, a positive response from railway authorities is anticipated in enquiring the case and taking action against the responsible personnel of Pune Railway station.

Thanking You,
Wing Commander E Jani
Indian Air Force.

Dear Sir/ Madam,
I have booked tatkal ticktes for 4 passenger from PARBHANI TO KOP dated 02.06.2019.

PNR NO [protected] DATE 02.06.2019 of online using Irctc login id tejukaur. Of which 2 ticktes were confirmed and 2 were waiting till the chart preparation. I waited for refund upto 7 days as it Processed automaticly by irctc for tatkal waiting tickts. But till now i have not got any refund. I waited upto 4 jan 2019 for refund then i filed TDR. even my TDR also denied stating that it was claimed after due date. Kindly go through attached pics and refund my money worth 2500 for 2 waiting tickts. Do the needful as soon as possible. Thanking you.
Kindly do contact on [protected].

In the evening there is a very loude irritating noise in the Vashi Railway Station, Navi Mumbai. The noising sound is very very louder. This is a case of noise pollution. Why the station master or railway people not noticed that and stop the noise? You can't sit in the station for 5 minutes. Where as the trans harbour line train operates in interval of 25-30 minutes. If you missed a train, you have to wait for 20-30 minutes and suffer the irritating sound.

I use to travel by train to my work location. I took season pass. Tc warned in a very strict manner that I should sit general not in reservation, this is not the right way to warn people those who have season pass either he should fine or should instruct in a right way. This has happened in Hampi express morning time at Bellary Karnataka. Please treat commutors in a good way.

All rules and regulations are accepted by people but those people who are working under contract people and who are worked for collecting money, those people behaviour like donkey...they open their mouth with word "Ninnamman" ...what a shame on this parking rules and admins...they don't care about anyone... especially in Yeshwanthpur railway station two wheeler parking people which is in mattikere side parking area. They ragging like anything and for vehicle parking no clean, no shutters nothing and funny thing is "no response for vehicle damages" what is this... people paid for entire vehicle response should take care otherwise why people pay them...first of all our management is very poor and they robbery from the people...orian mall parking is better than this ...those guys scoundrels, rascals, ivramman, basterds...but I am sure no one can beat them and no one can control them...that is for sure.

I had cancelled my railway counter ticket booked through my debit card at the railway counter itself, its been more then 15 days but the amount hasn't been refunded back into my account yet.PNR no. of the tickets are as follows:
[protected],
[protected],
[protected],
[protected]..
Will be thankful to receive a positive and quick reply. Thankyou...

No importance given to passengers time. Suddenly train has been rescheduled around 7:40 hours. After that also it has not been driven on time, 2 more hours it has late. It passes the other scheduled trains.The train which was about to reach at morning 11 it will reach still can't say.
Because of this train and it's awesome rescheduling some students could not reached for write their exam. give importance to time and if the departments can not manage new trains don't start.