Indian Railways Complaints & Reviews

Sir,
My name is hitesh i am working in a public sector bank posted at kannauj uttar pradesh . My native is in gir somnath district of gujarat.
I have planed my journey from kannauj to native place for attending post funeral rituals of my maternal grand father as I was not got leave at the time of his death. I had booked flight of GO air from Delhi to ahmedabad which was scheduled 1 September 2018 7:25 am (departure time) as to reach delhi i had booked train form Kanpur to delhi on 31 august 2018 whose departure time from Kanpur central station was 16:55 and arrival at new Delhi station was 22:15 . I have booked this train ljn swarna shatabdi(12003) a premium category train of indian railways as to reach delhi 7 hrs before my flight to avoid unexpected delay in delhi.
On the day of journey i have boarded train from Kanpur central on time but after departed from Kanpur train reached etawah station around 18:15, where train was parked for around 7 hrs and no official announcement either of breakdown or status of progress repairing work was held . Train departed around 2:00am from etawah station in 1 sep 2018 morning and reached new Delhi station 7:30am due to which I had missed my flight to ahmedabad and I booked new ticket after reaching airport because it was very important to attend that ritual on that day and as not to miss my onward planed journey from ahmedabad .

Due to careless service and irresponsible behaviour of indian railways i have inccured financial loss and mentally harassed for 7 hrs long sitting at a isolated place with and was not able to attend that rituals due to this long delay by railways
Kindly do the need full and atleast arrange me return of my financial loss wich is 7739rupees(which is nrarly 35 percent of my monthly earning)

Kindly find screenshots of tickets

I am traveling with my wife in falaknuma express 12704 from secunderabad to kharagpur (A1 29, 30) start yesterday 1555 hrs..in night approximate at 0430 hrs today i found my luggage (Trolly bag, laptop bag & purse) missing. Please help me to find out these items as these contains my force accouterment, wife valuable, police medal for gallentary pass, laptop with money etc

Sir,
I booked an used and old bike honda shine rj 19 vs 8024 on 04 sep 2018 as luggage from jodhpur (Ju) to koderma (Kqr). Booking slip no. Is a0230344
& pnr no. Is [protected]. My journey date was 05 sep 18. Yet bike is not delivered in koderma station and parcel clerk does not help in trace out.
I quried railway parcel office jodhpur he replied that bike is loaded. Telephonically i requested parcel office koderma to trace out the bike, simply he replied that you will be informed if your bike comes. I don't know how long should i wait? I have a limited time to stay in koderma.

Please help me.

Hello sir,

I was booking a ticket from mtj to nzm for 15th sept 2018 in cc in train 12059 by railconnect app.

Mode of payment was bhim upi. I have made the transaction and amount has been deducted from my account (330 rupees) at around 00:49, 9 september, 2018, but the ticket had not been booked (Transaction id: 8252*680). It doesn't show in my booked ticket history. It has been more than 12 hours but money has not been refunded yet.

Kindly refund my amount. Thank you for promptly acting.

Regards
Gunjan chaudhary

Hi,
Why are the blankets not changed for each passenger in ac coaches?
When i consulted the coach incharge, i was told that only bedsheets and pillow covers are changed (Well, even they look dirty usually).
It is not hygienic to ask passengers to use the blankets used by any previous passenger.
Would request the railway board to look into this.

Thank you!

Dear sir,
My brother kumar ravi ranjan (Mobile no - [protected]) has been going from patna to kanpur by bhagalpur garib rath a ladies pars has been stollen between patna to bihian station pars having some money, atm card, some jwellary android mobile mi note 4 mobile no [protected].
Sir kindly trace the location whatever given mobile no-[protected].
Brother mobile no - [protected]
Pnr no:[protected]

No response of tte &coach attendant inside train.
Sir kindly do needful as soon as possible.
With regards,
Manish kumar

Ahmedabad,
07/09/2018.
To
Chief,
Indian railway.

Sir, i am s. Jayendra venkata sai. I booked a ticket in navajeevan express, on 04/09/2018. (Pnr. No:[protected]), i got waiting list no:15. At vijayawada i entered train. There our sleeper class t. C (I don't know the name because, he doesn't wore id-card, a telugu speaking man). I requested him for two times, even though he didn't alloted me any bearth. But he alloted berths many people by taking bribe. A uncle (Senior citizen) requested t. C"sir, please allot a seat for this boy also"., then he took rs.200 as bribe and allotted me a bearth no:61, in coach s2, for 7 hours. At warangal station.
There are many waiting list passengers who didn't get bearth allowed, as they didn't gave bribe.
Later, when i reached ahmedabad. Train reached 8th flat form, on 05/09/2018, at 6:35pm. There on foot over bridge a group of 3 officers are verifying tickets. One of them asked me for a ticket (I don't know there names as they're not having id cards) i have shown my ticket, then he asked my photo id card. I forgot to bring original id, i have scan copies of my all id-cards in my phone. I informed him the same. But he rejected to agree them and took my ticket and ordered me to stand a side. Mean while, i observed that "he had left many people who are not having proper tickets. He also left people carrying gas stoves too."he stopped me because as i was unable to argue with him in hindi. He left 2 passengers who doesn't cared him, argued in hindi. Later he took me to 1st flat form. Meanwhile he tried to make me afraid "that he has right to collect fine up to rs.1350/-. He forced me to take all money from my pocket and took rs.300. I asked for recipient and my ticket. He seriously shouted,"if you want reciept pay[protected]rs."he took me out of station by managing t. C at main gate and left me there, and he went away.
I don't have proper proofs for first incident. But for second incident it have got recorded in ahmedabad railway station security cameras. If you verify the c. C tv footage between 18:35hr -18:50hr (I. E.6:35p. M to 6:50 pm.) on date of 05/09/2018., you will get proper proof. At that time i made call to" 138", i didn't got proper response.
Sir, as a citizen of india, every one has a responsibility of preventing corruption. I am not making a complaint for money, but for justice. I need it. Not only me every citizen of india need it.
I trust you, that you will consider my complaint.
Thankyou, sir
My number:[protected]

Sir/madam,
I have booked a ticket to new tinsukia from guwahati pnr no-[protected] my journey date is on 25 august 2018. Due to track problem guwahati railway station inform all the passengers on 26.08.2018 at 5:am that your train has been cancelled. All passengers waiting full night at guwahati railway station. I call railway customer care then he replied me to wait for 1 week your ticket amount will be refunded by irctc. But amount still not refunded back to the account. I have tried today to contact the irctc customer care number. They have told me to send an mail with the details. What should i do to get the money back? Kindly help me the needful things. Our railway department replied kindly note that no refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or tdr not filed online upto four hours before the scheduled departure of the train. Again i replied to concern mail kindly note that this is not my fault generally if train is cancelled by the station authority no need to cancelled or file tdr. The ticket refund amount will be auto credited to respective bank account.in earlier mail i mentioned the train has been cancelled by the guwahati railway station authority.
So i requested to you kindly confirm from the guwahati (Ghy) railway station why they cancelled the train and not informed the irctc about cancelling the train. But concern department replied me in case of train cancellation on its entire run from originating station to destination station by railways, your full ticket fare will be refunded automatically.in other case of partial train cancellation, train diverted, train short terminated etc., tdr is required to be filed up to seventy two hours of scheduled departure of the train at passengers boarding station. Please visit refund rule for further details. Again i replied the concern department kindly note that i don't know what is the procedure i called your customer care no on[protected] at 5 pm but your customer care authority replied that wait for 1week your ticket amount will be refunded and not guided me to file tdr within 72 hour i don't know what is the procedure
So kindly do the needful because 1420 is a big amount for me.
So kindly do the needful at your end
Ticket details
Train no-12424
D. O. Booking[protected]
Ticket fare-1420
R r kumar
[protected]
Mail-singhravi. [protected]@gmail.com

I lost my bag in patna junction which was the last stoppage of the train in which i was travelling. I lost it today date 6th of september 2018. Train number was 13131 and train name was kolkata patna express. Coach number was b2 and seat number was 44.

This bag is made of jute and it contains drawing related things, some gifts, and some documents also.

Kindly help me in finding it as soon as possible. Call me for more information @ [protected] or mail me at [protected]@gmail.com

This to inform you that i, dr. Tanaya chatterjee mondal do need to travel frequently every month from asansol to sagardighi (Murshidabad, wb) along with my 03 years old baby. But i am taken aback by the safety and security in indian railway especially in eastern railway & west bengal. This is the third time, i am a victim of theft in the same train (Ganadevta express, train no. – 13017) at the same boarding station barddhaman (Bwn).

Recent incident details:
Date & time:- 02.09.2018 & 07:55 hrs
Pnr:- [protected]
Train:- ganadevta express (13017)
Coach no. :- c1 (Ac chair car)
Seat no.:- 63
During boarding the train from barddhaman station, my hand bag was slit (Pics attached) near the coach door and a purse containing cash of approx. Rs.8500/- and gold ornaments worth rs. 37, 000/- along with my visiting cards and 01 pendrive containing important documents was stolen. Apart from huge financial loss, the main concern is the safety of my baby because the bag was slit using extremely sharp object which might have cut my baby’s or my body. The main doubt goes to the hawkers who always fill the door/bathroom area uselessly to make it overcrowded even in the ac reserved compartments.
Also the on-duty tte, mr. P. Malakar (Cti/as), gave the worse response. Firstly he didn’t provide me the fir sheet. Secondly he was reluctant enough to take down the complaint. After requesting lot many times, he provided me a mere complaint book (Scan copy of the complaint attached with sr. No. - 645086) instead of fir sheet. He also insisted me to lodge complaint of my purse being lost in the way to station instead of theft inside the train.
Above incident was the third time i became the victim along with two other co-passengers in the same coach. Last time also the same incident happened on 07.05.2018 (Pnr:- [protected], d3-107) in the same train and station but luckily nothing valuable was stolen.
I do request to take necessary action so that passengers don’t become a victim of such shameful offence again.
Also do the needful for providing appropriate compensation with regard to the above incident.

Thanks & regards,
Dr. Tanaya chatterjee mondal,
Mob. - [protected]

I had connecting train from delhi to dehradun, departure time 15 :20 (Myself coming from hyderbad) but i reached on 12:00 at new delhi station and its 3hr 20 min. Since my hyderabad to delhi train reached on time. But i was told (Written on gate also) i cannot enter in waiting room since its more than 2hrs.
My request is, it should be change atleast 5hr, atleast for people come for connecting train because in india generally trains are late so we travel intentionally with some time gap.

Dear sir, i was belong from roorkee and there is railway fatal in adarsh shivaji nagar, we have lots of issue regarding this railway fatak, these fatak guys are close fatak before 15min for coming train and after going the train they open fatak after 10 min, in night time they are sleeping properly not worried about people's,
So we have request you that pls solve this issue asap.

Regards
Roorkee

I was travelling from kazhakootam station to kollam station on 31st august 2018. There was a huge rush to enter the train, namely vanchinad express due to which i lost my watch worn in hand. I realized that i lost my watch after entering the train, either should have fallen on the platform or inside the train. I couldn't search for same at that particular moment due to the congestion of crowd. Please share the details if same has been found anywhere - titan silver coloured chain watch with round dial

It has been observed that during the last 4 months, train no 22970 varanasi - okha sf train runs inordinately late by 4-5 hrs.. This delay happens between allahabad station and tundla station. As i am penning this complaint, this is running about 4.5 hrs. Late. Would request the authorities to kindly look into this delay an help the passengers from the agony an pain. I personally think that, this is inordinate delay is manmade.

I aam travelling in 19304 bhopal to indore on 2 september... Their is only on ac coach b1. And that too is filled with bugs in blanket and pillows many passengers are suffering from allergies due to insect bites... And asking fir medication to be provided in next station but the authorities denied for any medication... And that how swach bharat is progressing... I request to either provide clean bedding or don not provide them. If people can afford ac they can afford one blanket too

The new ghaziabad station is closest station from our mp house. Almost 30thousands passengers travel daily from this station. Daily chain pulling of 14521/14522 delhi-ambala intercity and 14681/14682 new delhi-jalandhar intercity is recorded from day train in action in guard book. New ghaziabad railway station has capabilities of reducing passenger load from ghaziabad jn. Kindly provide stoppages of these train at earliest for convenience of passengers. We will be highly obliged to you sir. Sir there is no stoppage and growth work at station from the day bjp in action. Kindly see.

To
The Eastern Railway
Kolkata (Howrah Zone )

Sub:- Local Train time Table Problem

Dear Sir/Madam,

I Arun Kumar Sharma would like to inform you that, we are having lot of problem from your side. I used to travel daily from Howrah to Rishra but whenever i go to howrah station to catch the train there is always a delay of 15 - 20 minutes every day in between 8.00 pm to 9.00 pm .If you are having any problem than you provide us vacant Train from Car Shed.Because we are suffering this problem since 8-9 months.I hope that you will take a hard step on Railway officer & Department and strong action against them.

So I request you to please fix this problem as soon as possible.

Dear Sir,
My PNR [protected] .
Bed no B1, 11 Bedroll not available in train in AC coach .Attendant talk not available what can I do.
Please provide good services .
Poor management of indian railway
When asking about service if attendant talking this type of answer i need refund from indian railway . Pillow not available .
Bedshit is dirty
In AC coach how can I travel 30 hours with out bedroll.

Subject: to have trains that directly start from borivali and more fast trains in the morning time.

We wish to inform you that in the mornings (Around 8 am), all the trains come packed to borivali. This is because of the commuters from kandivali and malad, taking a return train. Till 3rd seat, it is almost full. To grab a fourth seat, our borivali passengers jump into the moving train. This causes accidents and many are hurt due to this action. This is harmful to human life at times.

We request you to keep a few trains, atleast 3 trains, which begin from borivali. Timing around 8 am is critical for office. Most of our borivali passengers have to stand till churchgate.

Kindly consider our proposal taking into consideration the fate of our borivali passengers and make atleast a few trains direct.

I had made an online complaint to indian railways. They rejected the same mentioning it is operationally not feasible.

Hello sir
I am a frequent traveller. I travel to vijayawada to machilipatnam by train twice or thrice in a week for business purposes. Everytime i board the train, a group of hijras come and demand for money. If not given any money to them, they use a very bad language and even get ready to manhandle. I give them some money everytime to avoid. No one taking action against them. Even passengers also doesn't have dare to talk with them because of their abusive activities. It's very embarrassing to everyone but no one trying to involve. Just imagine if you have to face such type of situation. Pls sir kindly take action on this. Previously many complaints have been submitted. But don't know still why this is happening.