Indian Railways Complaints & Reviews

I have not received a refund amount of inr 440 for cancelling the ticket
The details are as follows.

Ticket pnr number [protected]
Train number 11094
Date of journey 30/03/2018
From satna to kalyan
I made payment through my sbi rupay debit card while booking the ticket from ambernath railway station.
I cancelled the ticket from rewa railway station
They told me that you will get your refund within 7 days
But it is been more than 200 days i have not received the refund.
I visited csmt railway station 3 times for the refund but they are saying they also don't know the status of the refund.
I am really frustrated and planning to lodge a complaint in consumer court if refund not credited within 15 days.

Name of the passenger arvind sahu 22 year male

Mail id: [protected]@gmail.com

Mobile [protected]

Dear sir,
I was travelling from nagpur to nizamuddin by gondwana express (Train no: 12409, coach: 3ac, b2, birth no: 17 and 23) boarded on 11th oct. 2018 at nagpur). After leaving nizamuddin railway station about 8.00 a. M. On 12th oct. 18, i have started my onward journey to roorkee. During on ward travel, i received mobile massages (Details attached) from bank at regular interval about the debiting of amount. The total amount of rs. 25000/- (Account no: bank of india: [protected]) has been debited from my account and rs. 20000/- (State bank of india: account no: [protected]) from my spouse account. Also, cash of rs. 28000/- has also been found stolen. During journey, i was always with my bag and baggage’s. The incident of withdrawal of cash from unknown person was due to theft of atm cards from by bag occur in between bhopal to mathura railway station as i was undergone sound sleep between two stations only. I confirmed that i loss the total amount of rs. 73000/- due to lack of proper security of passengers and their luggages during journey period on the part of railway authority. Obviously, responsibility of monitory loss lies on the shoulder of railway authority.
As the atm card has been stolen when myself and my wife was travelling. You are requested to investigate the matter and refund the above mentioned amount to me at the earliest. The said amount is a big loss for me as i am a senior citizen without any other monitory support.

The attempt was made to lodge a complaint to grp roorkee on the same date, i. E., 12th oct. 18. But, they refused to lodge a complaint, even zero fir. Rule said that they have to accept our complaint.

Now we are afraid to travel in indian railway. Who is responsible for this monitory loss? Sir who will answer to this? Why the complaint has not been accepted?

Please inquire the same and kindly take immediate action.

I renewed my season ticket through uts app on 12th oct 2018, and rs 129.35 has been deducted from my account (Ref. Number.[protected], but renewed season ticket was not generated. Kindly generate the ticket or refund amount at the earliest.

Details as follows:

Mob no. Registered: +91-[protected]
Transaction date: 12/10/2018
Amount: rs 129.35
Payment ref no:[protected]
Old uts number: 95ysc696be
Mail id: [protected]@gmail.com

Below is message from bank of amount deduction-

Dear sbi upi user, you have received first time collect request of inr 129.35 from [protected]@icici on date[protected]:11:57 pm (Ref no[protected]

Respected sir,
We are all residence of
Ugar khurd, ainapur, durgawadi, vinayakwadi
Tq. Kagwad dist. Belagavi
Facing problem to going to our lands about 3000 acres by using bulock cart, tractor and agricultural equipments etc., and their is also old ainapur ugar khurd road.
At present double railway line work is going on and as mentioned above their is old underground bridge. If they construct new bridge adjutant to old bridge in same dimension farmers will face the problem of transportation of agricultural products and equipments.
The road, underground bridge is required 12×12 which is facilitating the easily excess and engress to the farmer at large. If bridge not constructed 12×12 the farmer and public permanentaly face acute of road for going to their lands. They face irreparable loss which cannot be compensated in any term.
Therefore humbly submit that, the request by the us kindly issue necessary guidelines to concerned railway authorities to construct the bridge 12×12 widen for the interest of farmer and public at large.

Thanking you.

Farmers of command area

Contact details.
[protected]
[protected]

Good morning sir. As i have booked the tickets from bangalore to tirupati today 11th october, during travel the ticket collector has illegally fined us on charge of no valid original id proof, though we showed digitally uploaded documents on digital locker which is enforced from july 5th 2018, and also behaved rudely and didn't accept the documents pointing that digital documents are not accepted. So kindly take into consideration very seriously.

Thanking you

Worst railways in the world. Tickets are not available throughout the year. How can we plan every journey 3 months ahead? Politicians keep your heads on railway tracks. How long should i type man you set 350 characters as the minimum length. Till now i completed 264 words. Hi indians, how are you? I hope you are fine. I failed only because i was born in india. The worst mindset people.

To
The general manager,
East coast railway,
Rail sadan, chandrasekharpur,
Bhubaneswar-751017.

Sub: illegal entry in govt. Service by producing false physical fitness certificate
For the post of asst. Loco pilot by namala sanyasi rao, provident fund
No:npsigo70425 proved sickness of ‘epilepsy’ by departmental investi-
Gation and ordered for major penalty – delaying initiation of departmental
Action – request for initiation of departmental action - regarding.
……….

Please find enclosed herewith copies of letters issued by 1) letter f. No. Dpvis2016 /5856/l-1/ce 662/16/cbi/vsp, dated 21.12.2016 by r. Gopala krishna rao, ips, superintendent of police, cbi, visakhapatnam 2) letter f. No.2017/v4/ecor/md/misc/2, dated 17.01.2017 by janeshwar jain, section officer, vigilance -4 (Iv), railway board, new delhi, 3) letter no. Gm /v/ecor/bbs/cpgrams/812, dated 05.10.2017 issued by k. Sarkar, sr. Vigilance officer, vigilance branch, east coast railway, rail sadan, chandrasekharpur – 17, 4) letter f. No. G.50/ agm ref/vol. Xxv, dated 21.03.2018 by shri a. K. Singh, secretary, south central railway, secunderabad, 5) shri r. V. R. Murthy, dy. Chief vigilance officer, south central railway, secunderabad and 6) letter f. No. E/spo/con/vskp/rti/nvr/18/172, dated 01.08.2018 by the sr. Personnel officer (Con), east coast railway, visakhapatnam on the above subject.

Namala sanyasi rao had appointed as asst. Loco pilot in the month of april, 2007 by producing false physical fitness certificate and subsequently, he became junior clerk and posted in drm office, visakhapatnam in the year 2015 and at present working under sr. Personnel officer, construction organization, visakhapatnam.

Initially, complaint had lodged with central vigilance commission, new delhi against namala sanyasi rao on 17.03.2016 for investigation of his false physical fitness certificate and necessary action. He got an employment in railway as a loco pilot was revealed in police interrogation only as he involved in property encroachment by forgery of documents and criminal conspiracy. We astonished and became panic by the discovery of vth town kancharapalem police station, visakhapatnam how the epilepsy person became a loco pilot and played with lives of lacks of commuters. Namala sanyasi rao is born ‘epilepsy’ person and depended absolutely on family members.

With reference to letter no. El/con/nsr/d&a/2107/244, dated 01.11.2017 issued by dy. Chief electrical engineer (Con), visakhapatnam had stated that, with regard to false declaration for entry into railways, a major penalty charge sheet (Sf-5) has been prepared and already issued for necessary action (Copy of letter is enclosed for perusal). But so far no communication about action taken in this regard.

In view of the above, it is understood that, namala sanyasi rao ‘epilepsy’ person joined as asst. Loco pilot by producing false physical fitness certificate is influencing officials concerned for not to initiate departmental action. Hence, you are humbly requested to look into the matter for early initiation of departmental action.

Thanking you, sir,
Yours faithfully,

(Namala venkata rao)
Encl: mob:[protected].


Contd.. P2
Page no.2

1) copy of letter f. No. Dpvis2016/5856/l-1/ce 662/16/cbi/vsp, dated 21.12.2016 by r. Gopala krishna rao, ips, superintendent of police, cbi, visakhapatnam.
2) copy of letter f. No.2017/v4/ecor/md/misc/2, dated 17.01.2017 by janeshwar jain, section officer, vigilance -4 (Iv), railway board, new delhi.
3) copy of letter no. Gm /v/ecor/bbs/cpgrams/812, dated 05.10.2017 issued by k. Sarkar, sr. Vigilance officer, vigilance branch, east coast railway, rail sadan, chandrasekharpur – 17.
4) copy of letter f. No. G.50/ agm ref/vol. Xxv, dated 21.03.2018 by shri a. K. Singh, secretary, south central railway, secunderabad.
5) copy of letter no. G.265/vig./rtia/20/2018 by shri r. V. R. Murthy, dy. Chief vigilance officer, south central railway, secunderabad.
6) copy of letter f. No. E/spo/con/vskp/rti/nvr/18/172, dated 01.08.2018 by the sr. Personnel officer (Con), east coast railway, visakhapatnam on the above subject.
7) copy of letter no. El/con/nsr/d&a/2107/244, dated 01.11.2017 issued by dy. Chief electrical engineer (Con), visakhapatnam
Copy to:

To
Shri k. V. Chowdary,
The central vigilance commission,
Satarkata bhavan, a-block
Gpo complex, ina
New delhi - 110 023.

To
Shri alok kumar verma,
The central bureau of investigation,
Plot no 5-b, cgo complex,
Lodhi road,
New delhi-110003

Dear sir/madam - i would like to bring into your notice about the harassment received by racket of rpf & railway official of santragachi station and howrah cjm at santragachi station in west bengal. I was travelling by local train from howrah to mecheda. I got into the compartment next to disabled compartment with valid ticket. Before entering in the santragachi platform, train stopped on the platform for few seconds. Being on hurry i just got down and realised that the train started again. So i boarded again, but the other compartment. When the train stopped and got down finally i was asked by rpf to stop on the platform. I was told that i have boarded disabled compartment and should be booked. I explained them about my incident, but they didn't listen. The lady constable was adamant enough to listen any single matter. I was taken to rpf office and sat there for 2 hrs. After that i was sent to howrah session court and kept their for 2-3 hours with criminal like treatment. After that i was told to pay rs 1850 to get bail. Somehow i managed and paid the amount and the worse thing happens with me is that they took my phone at the howrah civil court and return it without memory card, the memory card of my phone had 64 gb cost 1500 rs. And very important documents and file with it, now i am frustrated how to get that memory card and whom i should contact? These all racket of daily harrasement of innocent people is done by rpf, howarah civil court dalal and many in the railways staff of santra gachhi stn. They not even think about damages they are doing for sake of illegal money. I know they all will die like a pig, they will got germs in their body during dying, we all know in this fking hell country india that we are fully help less in front of these real gundas of society, they are sick and die with in theirselves. I dont understand why i had to pay such a huge amount and loots of important things like my memory card when i had valid ticket and i didn't commit the crime. I would like to know is this the way to behave with the responsible citizen like me. Why my statement didn't take any precedence. How do i get compensated? Are these rpf officials not doing crime by harassing people like me. I am looking forward for your kind help. I am totally shattered and traumatised by the behaviour of our own countryman.

While traveling from new delhi to mumbai waya rajdhani express on 9 oct 18. Couch number b3 berth number 71 i have recieved my brunch very at 1735hrs and train has started his journey at 1625 on his time. Staff mgt stated that they were not awer of numbers of person traveling in the couch that is why there is a dealy in the timing requested you to look into the matter as soon as possible waiting for the reply on my personal email id
[protected]@gmail.com.
Thanking you

Hi Team,

Good Day!!

I have cancelled my ticket PNR[protected] on 31 Aug 2018 which is from Visakhapatnam to Secunderabad.

Still I didn't receive my refund amount of 1005 INR.

After contacting for help the Railway reservation counter team suggested me to drop a mail for the same to the below mail IDs. ( [protected]@claims.indianrail.gov.in, [protected]@irctc.co.in, www.irctc.co.in ).

But still amount is not refunded to my account.

Request you to please check from your side and please refund my amount ASAP.

Thanks in advance,

Kind Regards,
Madhu.V

My phone got snatched yesterday when i was travelling in amritsar-delhi shatabadi express at nearly 11:00 pm on 7th october, 2018. The incident took place near sabzi mandi railway station where trains generally halt for a clearer line on the main new delhi railway station. One guy entered slow moving train and snatched my phone and jumped off the moving train. Such incidents are very common in the same area but still the security arrangement is poor regardless of all complaints.

My bag has been robbed by robberer. There was some clothes and gold mangalsutra, and gold earingsof my mother. Robbrer cut off the chain. And took the bag away. Please help us. The bag is been taken in between allahabad to kanpur jn. The train no is 19042. Pnr no is.[protected]. Coach no s4. Please send your rpf in our coach. There is no rpf available there.

Sir
Train no 20809, date of journey:[protected]
Sambalpur to nanded arrived at parvathipuram town 10 mins before i. E., 5:44 /5:55
Departure time is 5:57
Meanwhile the ticket issuing clerk was rejected to issue tickets. And we are very much suffered and he spoked ruthlessly.
Then i have to pay rs 630 /towards parvathipuram to rajahmundry.
Please take action against him and refund my amount

I booked my ticket by 11013 train to travel on 6th october 18 from bangalore to coimbatore.
It was scheduled to arrive from kurla by 9.50 pm. But till 00.45 hrs on 7 th october, the train didn't arrive to bangalore.
First it was announced that the train would reach by 10.50 pm, then 11.30 pm then by 00.55 am.
They never regretted for the delay and all o[censored]s with kids were made to suffer in the cold weather.
Will there be any solution to curtail this kind of inordinate delay or we should become used to live with.

Sir,
It is for ur kind knowledge that we are travelling in your special tourist train.
The total pessangers boarded in ur train is about 850 nos. The following problems is faced by almost pessangers i. E:-
1) there is miscommunication between coach incharge and train manager which influence the overall journey; means most of the tym passed over the platform (4-5 hrs after each tourist spot) widout any sitting arrangment inspite that quality time must be utilise in watching tourist places.
2) i want to ask what is the motto of bharat darshan if your train is not running on the scheduled time. As every pilgrims/ pessangers is hereby in your special train for watching and enjoy at tourist spots but due to unscheduled tym v r not spend as much tym at tourist spots as on railway plateform in miserable conditions.
This train is representing india... Representing railways... And what the image of indian railways u presented before our senior citizens.
This train must be named "plateform darshan" instead of bharat darshan.
At most of destination we reached in night late hours as all the pessangers do ganga snana and sangam snana in deep night hours which is very risky for senior citizens.
3) although i appreciate ur food & cattering services but what d facility of drinking water in ur coaches.
No cold water is there in this chilled summer.
Why packaged drinking water is not provided, a better option instead of this open and unhygienic water.
4) cleanliness and maintanace in toilets is very poor. Irresistable smells in each toilets represent how swachh bharat abhiyaan is followed by indian railway.
5) some fan is not working throughout the journey.
6) at gangasaar dharanshaala very poor accomodation arrangement... Even most of peoples spent night by sitting.
7) a. C coaches facility must be extended as per demand of pessangers.
Sir, we hereby want to state that it is the train which represents indian railways not in india but abroad also. We are requesting you to please strictly follow the running schedule of "bharat darshan" so that motto of train must be accomplished and we all proudly says that we are the part of this "bharat darshan family" inspite of shame on indian railways.

Dear sir /madam,
I was at ald station with my parents we are going ahmedabad by azimabad express train,
Train was late i went to enquiry about train when i returned my luggage has been stolen, i went to report in grp office staff were sleeping they were not responding instead helping they were started to chiding us its all your mistake why you didn't care your goods and said they can't help, yet i was written fir.
Sir/madam no body helping me.
I have my passport, school certificates, bank debit card, cheque book, purse, clothes etc in the bag.
Certificates and passport is very imp sir.

Request to you,
Sir / madam pls pls help me.

Name: mohd shad
Mob :[protected]
Add: deehmehdi babuganj pratapgarh up 230126

I have booked to parcel my bike on 12th september. The bike is still at yeshvantpur railway station. No one is loading it. No one is receiving the phone. I am very much frustrated with indian railway service. The train number is 15227. It runs weekly. I don't know where should i go.
Nothing is happening. No phone is received by any one. I am 3000 is away, how i reach the responsible person for the same.

Pwb [protected]
Contact [protected]

सर मेरे द्वारा दिनांक 22/09/2018 को तत्काल टिकट किया जो pnr नंबर [protected] हैं जब टिकट किये ना तो टिकट का मेल आया ना msg और ना app पे जिससे मुझे लगा की टिकट नहीं हुआ कल कई बार चेक करने पर भी नहीं दिखा और मैं काठगोदाम से दिल्ली के लिए बस से 12 बजे निकल दिये यह सोच के टिकट नहीं हुआ हैं क्यूंकि 23/09/2018 भी टिकट ना app में ना irctc पर शो नहीं कर रहा था की कैंसिल भी कर सकूँ और दिल्ली 10:00 pm पर पहुँचना था और जब हम 4:15 app ऐसे देखे तो टिकट शो हुआ cnf के साथ और तब हम मुरादाबाद के आगे जा चुके थे ऐसे सर ऑनलाइन टिकट बंद कर देना चाहिए जब मैनेज ना हो पाए ये 21वीं सदी का ऑनलाइन और रेलवे बहुत चोट दें रहा हैं कब क्या हो जाये कुछ नहीं पता खैर हम लोग की मज़बूरी हैं की आएंगे कितने भी तरह से पैसे काट ले

Dear sir / mam,
Today on 2.10.18 at 8.05 am, while i disembarked from train no 12214 (Pnr no [protected]) pimps of autorickshaws started chasing me. I refused all of them and headed towards exit. Out side platform no 1, as i just started talking to one autodriver standing there, person chasing me interrupted and started quarreling that why i did not oblige him (Mujhmein kante lage hain kya). I asked him to stay away, but he abused and physically pushed me twice. I dialled 100 and registered my complaint no p[protected]. Pcr van arrived within a while but the person and his accomplice had fled away. I submitted handwritten complaint to habibganjpolice station. I wish to ask below mentioned questions to the railway authorities...
1. Why do you allow pimps to wander inside stations without platform ticket??
2. Why no grpf personnel was not deputed at the spot? And if there was some one, why didn't he come forward??
Reply me what preventive measures you are going to take..

Regards
Ajay gupta
[protected]

From chennai beach to arakkonam (Via) chingleput lot of commuters are going. Now emu trains are stopped in thirumalpur. From thirumalpur to arakkonam, we have to use bus service. From takkolam to arakkonam, new broadgauge line work started and the work is in progress for the past 9 years. If the work completes early, the commuters will directly go to arakkonam from chennai beach to arakkonam. Now all the emu trains have been stopped at thirumalpur station. Because of non-completion of work from takkollam to arakkonam, peoples are find much difficult.

Hence, we request the railway authorities to complete the long pending work from takkolam to arakkonam and start early emu services from chennai beach to arakkonam. Thabnks.