IndianMoney.com / Suvision Holdings Complaints & Reviews

Jan 19, 2021

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Karan,

Greetings from IndianMoney.Com

Thanks for bringing this to our notice via Consumer complaints.

As discussed yesterday, we would like to inform you that we will be adding back the revoked credit points. This has been deducted for not buying the available leads from the lead market platform as per the terms and conditions. Even though, we will be adding back to your lead market wallet for purchasing the leads. Please make use of the same.

Please be informed that we do not have the refund option as per the terms and conditions.

Note: You could have reached us as you did in 2019 to get your difficulties addressed.

Feel free to reach us by leaving a missed call on[protected] or write back to us at [protected]@indianmoney.com for further assistance. We will be happy to support you.

#Staysafe.

Regards
Team Associate Care

Jan 19, 2021

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Karan,

Greetings from IndianMoney.Com

As discussed, we have generated the leads and uploaded them to the lead market application which we have been doing according to the availability but you denied to buy the same.

Kindly buy them and solicit your company products to them.

Our role is limited in providing the guidance or information to the customers over the call, hence we do not guarantee the conversion that the particular lead will take the policies from the same service providers (it depends on the conversation that happens between the customer and the service provider). But we are providing the replacement option for the leads(customers) as per the replacement policy. If the customer is not contactable, the customer says that he/she never spoke with IndianMoney.Com, or the shared information is incorrect, we take back that lead and revert the respective credit points back to his/her wallet upon their replacement request.

In the above scenario, we never committed the refund option.

Feel free to reach us by leaving a missed call on[protected] or write back to us at [protected]@indianmoney.com for further assistance. We will be happy to support you.

Regards
Team Associate Care

Oct 16, 2020

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Prabhakar,

Greetings from IndianMoney.Com

With respect to yout concern, we have already spoken and replied you via email on 28/May/2020. Please refer to it for your further clarification.

Also, please be informed the we do not promise the conversion guarantee on the leads as it is totally depend on you and your communication, company product which you solicit to the customers.

Post the discussion which we had at the time of meeting occurred in our corporate office, we suggested you plenty things to be followed to attract the customers towards your company products.

As IndianMoney.Com, we can be holding the responsibility of the leads availability with their consent on the lead market platform, the onus of buying the leads, following the leads and converting them is on the respective service providers. Even, we have committed to the replacement option as per the replacement policy.

Even after this pandemic situation, we have been uploading the leads on a regular basis. Also, there are financial advisors who made the business out of our leads as well. You can find the same under Forum option in your Lead Market Application for your clarification(Also, we have attached the sample for your reference here).

We are attaching a recording for your reference on the Appointment you got from one of the leads from lead Market. He clearly informed you that he would want to check the features of the plan and he would suggest all his union member to take the policies. May we know the progress on it? Answer is no from your end! If you could have followed him, you would have been benefitted by now.

Click the below link to listen to the recording:

http://static-assets.knowlarity.com/playsound.html?soundurl=https://sr.knowlarity.com/vr/fetchsound/?callid=dc1c[protected]e[protected]d3697ed7

Note: We have tried all the possible ways to ensure that you get the genuine leads but no efforts from your end on them. So, please be requested not to blame, instead focus on the ideas to help the customers choose the right product which in turn help you earn the commission from your company.

Hence, we would like to reiterate that we do not have the refund option as per the agreed terms and conditions.

Please feel free to reach us for any further assistance. Leave a missed call on[protected]. We will be happy to serve you.

Age is just a number and Most of the Insurance companies are having 50% to 60% of Senior people to support the common people. So, We suggest you utilise the opportunity to support the customers.

Thanks & Regards
Team Associate Care
IndianMoney.Com

May 13, 2020

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Rajinikanth,

Greetings from IndianMoney.Com

As discussed yesterday, this is to inform you that we have uploaded leads on the Lead Market platform and still we are uploading them with their consent. Please be clarified that you haven't made any deposit in our company, it is an investment to enhance your business with the leads. Therefore, we do not have have the refund option as per the terms and conditions.

For further clarity, please feel free to reach us on[protected] or write back to us at [protected]@indianmoney.com.

We will be happy to assist you.

#Staysafe.

Regards
Team Associate Care

Mar 16, 2020

IndianMoney.com / Suvision Holdings Customer Care's response Dear Moneyvisor,

Greetings from IndianMoney.Com

This is to inform you that we are unable to fetch your details to look into it and serve you with better options. Kindly reach us on[protected] or write back to us at [protected]@indianmoney.com.

We will be happy to serve you.

All the best for your business.

Regards
Team Associate Care.

Feb 13, 2020

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Srikanth,

Thanks for making us understand your difficulties.

As discussed, we have understood and provided the resolution accordingly. We sincerely request you reach us back on[protected] or write back to us at [protected]@indianmoney.com. We will be very much happy to make you successful.

All the best for your business.

Regards
Team Associate Care - IndianMoney.Com

Feb 29, 2020

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Srikanth,

Greetings from IndianMoney.Com

As discussed, we are happy to inform you that we have honored your request by extending your validity which has helped you to buy the leads on a service gesture. Kindly reach us back if any further support required, we will be happy to assist you.

All the best for your business.

Regards
Team Associate Care - IndianMoney.Com
[protected].

Feb 10, 2020

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Venkatesh Aila,

Greetings from IndianMoney.Com

As per your complaint, we have understood that Ms. Sarojini Devi mam is looking for the coordination to buy the leads and guidance to follow them up. This is to inform you that we will be there always on[protected] or [protected]@indianmoney.com for any kind of support and assistance.

As per your complaint, we would like to inform you that the payment has been confirmed by Ms. Sarojini Devi Mam via mail and welcome call, then the profiled has been listed on the verified service provider listing platform. Also, we have added the complimentary credit points to her Lead Market wallet which will help her to buy the leads as per the availability(demand).

We request you to reach us back on[protected] or write back to us at [protected]@indianmoney.com. We will be happy to serve you to keep up the long term business relationship.

Regards
Team Associate Care - IndianMoney.Com
[protected]

Feb 29, 2020

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Venkatesh Aila,

Greetings from IndianMoney.Com

As per your complaint, We have had a discussion with the respective service provider Ms. Sarojini Devi and provided the necessary guidance to enhance the business with the leads. But, we are sorry to inform here that there is a lack of follow-up with the purchased and assigned leads(customers) which might affect her business. We request you to guide her to follow-up with the leads for her benefits.

We request you to reach us back on[protected] or write back to us at [protected]@indianmoney.com. We will be happy to serve you to keep up the long term business relationship.

Awaiting your revert.

Regards
Team Associate Care - IndianMoney.Com
[protected]

Jan 02, 2020

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Raviraj Sir,

On behalf of IndianMoney.com, we would like to express our deepest apologies for the rude treatment you received from one of our sales representatives. Thank you for bringing it to our attention. We have taken strict action against the representative in question.

We value you as one of our best customers and hope you will accept our sincere apology.

Please reach us on [protected]@indianmoney.com for any further assistance required in the future. We will happy to support you in all the possible ways.

Regards
Team Associate Care - IndianMoney.Com

Sep 23, 2019

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Suryapal,

As per our records, it is observed that you have taken our subscription in 2016 for Rs. 25000 only. Further, this to your notice that we don’t generate any leads through cold calling and we only educate those who post the request on our website/those who call us on our helpline number/those who respond to our promotional campaign. After which our Financial advisors call them up and provide Free Financial Education as per their request and validate their interest level and need. Only after the confirmation of their immediate requirement, we educate them on various parameters to be considered while buying the respective Financial Product. Therefore, we do not forward any customers details to our Associates without the consent of the customer. Hence, we provided replacement option for invalid leads and don't provide any kind of conversion guarantee.

Please be informed that our Associate care team would be one point of contact for all your concerns and you can schedule the call as per your convenience through a unique window on our LeadMarket application called “My Calls” or contact us on[protected].

Regards,
Team – Associate Care

Sep 23, 2019

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Ajay,

With reference to your above concern, please be informed that we help consumers with the right financial education & awareness to ensure that they are not misled by any of our salespeople while buying financial services. Also, we empower them with the right knowledge on various financial products and their needs, so as to ensure that they make the right financial decisions. Please note that we are a Financial Education company and our job is to help people make wise financial decisions. While doing so, we understand their interest and we connect them to service providers. Now, it is the responsibility of Service Providers to present their product, explain the features, benefits, convince & to make a sale.

A consumer/lead will make a decision whether to buy from you (service provider) or not depending on how you present, what you present, your company’s reputation, your product's features and benefits. Though we don’t promise conversion guarantee, we provide replacement guarantee for every invalid lead that you buy from LeadMarket. Also, there is no refund under any circumstances. Meanwhile, as per our records it is observed that you have utilized the services for the paid amount.

Regards,
Team-Associate Care

Sep 23, 2019

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mrs. Alpna,

Please be informed that our customers are educated and have the basic knowledge of Financial Services and the leads forwarded to you are manually validated by our Financial Advising Team, hence you get connected only to the genuine and interested customers. Along with Lead Market App, we also send leads through SMS, Email wherein you can access the leads provided to you from anywhere and at any time through our LeadMarket application. Also, you can follow up with customers through the same.

IndianMoney.com strives hard to provide quality assured leads by doing everything possible from our end. However, in a few situations, things go out of our control and we take the responsibility of the same to compensate your loss if any through replacement policy. Also, as per the records it is observed that you have not followed up with most of the bought leads.

Also, we would like to ensure all the possible support to help you with your business. Nevertheless, our team is always there to help you buy the right leads on LeadMarket. The leads which we generate are pre-validated and genuine going by their interest in a particular product. Hence, we will be able to provide the leads who are all interested on a particular product but we are unable to provide you the guarantee on their interest to buy the product from you because customer's interest may vary at any point of time. So, please be informed that we do not have any conversion guarantee nor we have refund option under any circumstances.

Please be informed that our Associate care team would be one point of contact for all your concerns and you can schedule the call as per your convenience through a unique window on our LeadMarket application called “My Calls” or contact us on[protected].

Regards,
Team - Associate Care

Sep 23, 2019

IndianMoney.com / Suvision Holdings Customer Care's response Dear Mr. Ramesh,

With reference to your above concern, please be informed that none of the transactions can be carried out without your consent. Meanwhile, once the transaction is through you will be receiving a MOU and Invoice thereafter which once you confirm the payment only then your account would be activated. Hence, we request you to restrain from passing allegations against us without proper evidences.

However, we would like to ensure all the possible support to help you with your business. Nevertheless, our team is always there to help you buy the right leads on LeadMarket and it is a self serviced mobile app wherein one can pick and choose the leads as and when it is uploaded.

Also, IndianMoney.com, strives hard to provide quality assured leads by doing everything possible from our end. However, in few situations things go out of our control and we take the responsibility of the same to compensate your loss, if any through replacement policy.

However, the leads which we generate are pre-validated and genuine going by their interest in a particular product. Hence, we will be able to provide the leads who are all interested but we are unable to provide you the guarantee on their interest to buy the product from you because customer's interest may vary at any point of time. So, please be informed that we do not have any conversion guarantee nor we have refund option under any circumstances.

Regards,
Team - Associate Care