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IndiGo Complaints & Reviews

2.7
Updated: Dec 28, 2025
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IndiGo reviews & complaints page 55

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S
SAMIKSHA SHETE
Jul 29, 2021
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I will give u a screenshot
+1 photos
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    Prabeen Sahu
    Jul 28, 2021
    Resolved
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    Resolved

    Hi sir, i had a booking on 7th july 21 from raipur to delhi at 1210 hrs. when i went to bag dropping counter they told me that my ticket was on hold so it was cancelled. i have done web check in told them that i have selected the seat also and still that, how can it be on hold. They convinced me that it happens sometimes because of hold criteria of the pnr and i will be refunded the total amount and suggested me to book another ticket. so i booked another ticket for delhi and it was confirmed. After an hour or two i got a call from indigo for last and final call for boarding. i told them the same story that i was told by the bag dropping counter attender that my ticket was on hold and cancelled so my boarding pass was not getting generated and i was unable to check in my baggage .6-7 days back, i spoken with indigo customer care about my refund status . they told me that the amount can not be refunded because it was case of no show. i told them that if boarding pass is not generated, then how can i show my self to them. it is obviously going to be no show.
    i have mailed the same thing to the mail address customer.[protected]@goindigo but there was no reply.On 22nd july 21 i spoken to an attender at bag dropping counter regarding same issue he assured me that he will call me back in the evening but that evening had not come yet.Again, 5 days back i spoken to an indigo customer care, he played question and answer with me and at last kept me hold and ended the call.Now i’m tring to connect with the customer care but it’s getting disconnected while transferring the call to customer care. i have written the same thing in their twitter account and they replied me to keep patient and they are watching in to it, their customer care will connect with me shortly etc etc..and its been more 3 days no action has been taken.
    Sep 23, 2021
    Complaint marked as Resolved 
    IndiGo customer support has been notified about the posted complaint.
    Verified Support
    Jul 29, 2021
    IndiGo Customer Care's response
    Mr Sahu,

    We believe the social media team must be in touch with you over Twitter. Please be assured that the best possible assistance will be provided to you.

    Regards
    Team IndiGo
    Aug 12, 2021
    Updated by Prabeen Sahu
    sir, they are in touch in twitter but each time they are sending me a common message that they are unable to contact me. But here i’m getting calls from other customer services in daily basis. it means that they are just bullying me.
    i know that it’s not your money its mine thats why you are not taking any interest on it.
    i could have also admitted it if i were in fault. but i’m loosing my money because of your system failure which is totally injustice.
    Verified Support
    Aug 21, 2021
    IndiGo Customer Care's response
    Hello Sir/Ma'am.

    We would request you to please share your PNR or case reference shared by the customer relations team. We will look into it on priority.

    Regards,
    Team IndiGo
    sir, they are in touch in twitter but each time they are sending me a common message that they are unable to contact me. But here i’m getting calls from other customer services in daily basis. it means that they are just bullying me.
    i know that it’s not your money its mine thats why you are not taking any interest on it.
    i could have also admitted it if i were in fault. but i’m loosing my money because of your system failure which is totally injustice.
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      S
      Shampa Dhargupta
      Jul 28, 2021
      Resolved
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      Resolved

      Address: 105 LIG House Kabir nagar Raipur

      With due respect please confirm appointment letter I have received ar the earliest so that last payments as asked by them can be paid please confirm immediately
      +1 photos
      Aug 29, 2021
      Complaint marked as Resolved 
      IndiGo customer support has been notified about the posted complaint.
      Jul 28, 2021
      Updated by Shampa Dhargupta
      With due respect please confirm appointment letter I received is valid or false
      Jul 28, 2021
      Updated by Shampa Dhargupta
      Please confirm immediately whether appointment letter I received is valid or false

      Verified Support
      Jul 29, 2021
      IndiGo Customer Care's response
      Ma'am,

      This seems to be fraudulent. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

      Regards
      Team IndiGo
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        V
        Vivian Fernando
        Jul 28, 2021
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        Address: Mumbai

        Two tickets have been booked with PNR XK3KSP Mumbai to kolkata and PNR KRZT5E Kolkata to mumbai through MMT.
        I didnt recieve any intimation of the flight being cancelled.
        I just checked now, and it says both the flights have been cancelled by the airline.
        If it has been cancelled by the airline shudnt i get the option of rescheduling to another flight on the same days without any extra charges.
        Why is the only option available to me is a refund?
        So that i take the refund and book new flights at double the rate?
        This is how you cheat your customers?
        Is this why we book the tickets well in advance? So that you can cancell the flight as per your convenience and i pay for it?
        This is unacceptable and pathetic.
        IndiGo customer support has been notified about the posted complaint.
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          Q
          Queue and tomorrow
          Jul 27, 2021
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          Address: India

          R you can see the person who is this and what you want 😁🤦 have the same thing as you can
          IndiGo customer support has been notified about the posted complaint.
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            A
            Ajeesh p
            Jul 27, 2021
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            Fraud by indigo hr team

            I have got a call from Priya Hr indigo on this number [protected] and she said your cv selected for airline jobs and said share my qualification certificates and Id, and she informed to me next day u have an interview. The next day called a person, who name Tanvi komal, ( her number - [protected]) she also introduced she as a Hr in indigo airlines and she conduct the interview and she demand 2500 rupee for registration fee, am paid. Next day...
            +6 photos
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            R
            rohit bansal6637
            Jul 27, 2021
            Resolved
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            Resolved

            Sir
            Maine complaint kar rakhi hai lekin koi progress nahi ho raha hai please confirm me ki aap koi action lenge ya nahi ya mai FIR file karwa du apki company against😌
            My no. [protected]
            +2 photos
            Aug 10, 2021
            Complaint marked as Resolved 
            Koi bhi action nahi liya gya or to or bande ka id card or phone no. Tak delete kar diya. Maine to Airport ka address or id card bhi diya taaki asaani se action liya ja sake fir bhi koi matlab nahi saale choor Indigo airlines department
            IndiGo customer support has been notified about the posted complaint.
            I have to pay 10, 200 i have to cancellation membership and subscription indigo airline comapny first you have to pay cancellation charges and then i have to pay refund amount
            rohit bansal6637's [Complaint's author] reply, Aug 21, 2021
            Kis baat ke 10, 200
            rohit bansal6637's [Complaint's author] reply, Aug 21, 2021
            Who r u
            Hello sir I'm shivaraju n I'm from karnataka i recieved a message from quicker.. com that i am shortlisted for ground staff job and i[censored] r interested then call HR ROSHAN then I call him and he asked for application fee for job Rs550 & I pay her that amount and he sent me offer letter and then he return called me and told me that u have to pay Rs5000 for dress and Rs5200 for training amount and i paid total 23000 rs this will be refundable after training I'll pay all amount for getting job and my mother took this amount on interest @10% only for me and now they will not giving me a job and not pick the call please solve my problem sir /mam
            I am belong to poor family and this amount had vry important. For my family in this pandemic please it's humble request to you sir/mam plss
            I transfer this amount to Sir paid google pe account and I showed screenshots of payment in photos
            Pls sir very poor family plese refund my money.

            PLS SIR/MAM

            MY ACCOUNT DETAILS

            KARNATAKA BANK LTD
            AC NO. [protected]
            IFSC CODE. KARB0000470
            NAME. SHIVARAJU

            PLESE SIR REFUND MY MONEY 😔🙏

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            Kyu pagal bana rahe ho same post daal ke, dono poor family ke hai, dono ki wording bhi same hai, dono ki mother ne 10% par paise interest par liye hai. Ye sab chutiya banane ke kaam chod do. INDIGO AIRLINES MY FOOT.
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              G
              Guna james
              Jul 27, 2021
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              Address: Tower C, Level 1 Global Business Park, Gurugram 122002

              My name James Alex

              I got a call mentioning you applied for a ground staff job in airlines and we recruit for the same for that u need to register then online test n thr after selection process with paid training n later on payroll with good ctc kindly provide ur photo qualification certificate n id they demand me 1st 2500rs as registration fees once done they asked me to deposit rs6500 as test fees once test done they demanded me rs 15000 as deposit charges n for medical certificate after all those process again they asked me to pay rs25000 as training fees as only 25% u need to pay & rest 75% will be paid by company. after all this process they said will send u a courier in next 2 to 3 days with all ur interview process details in it. i dint receive any courier n i started calling they dint receive any call n sometimes the phone is switched off after a day they received n said maam ur courier is not dispatched bcz u dint paid the amt for opening a salary ac(asking for rs15000) when i said i wont pay any amt hear after they said will put ur information in blacklist n im back of them now for refund process they provided me there office address fake which is some other office of aviation which is based in Delhi
              this is the recent incident n im back of them since 21st may till date
              once they get the money they dint even bother to call back n even if they receive call they give excuses that we left early im out we have some function etc etc
              contact person names they mentioned themselves as an placement HR'
              Rohit sharma [protected]
              And total amount one lakhs six thousand nine hundred rupees 😭😭😭 my no [protected] please sir any help Whether you get paid or get a job please sir
              +29 photos
              IndiGo customer support has been notified about the posted complaint.
              Mr. Alex,

              We understand your concern. However, this doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter. We are rightaway highlighting this to our concerned team. They will look into it.

              Regards,
              Team IndiGo
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                K
                Kevin Samuel
                Jul 26, 2021
                Resolved
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                Resolved

                I got a mail from the hr of indigo aviation for reference. They did online interview and told im selected for the role of ticketing executive. And now they askd me to pay 1350 for verification charges and they sent a offer letter for training.
                +2 photos
                Aug 29, 2021
                Complaint marked as Resolved 
                IndiGo customer support has been notified about the posted complaint.
                Jul 26, 2021
                Updated by Kevin Samuel
                Is true or fake
                Verified Support
                Jul 27, 2021
                IndiGo Customer Care's response
                Mr Samuel,

                This seems to be fraudulent. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard. You may visit Careers section on our website www.goindigo.in and stay tuned for job opportunities.

                Regards
                Team IndiGo
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                  Z
                  Zafaruddinkhan
                  Jul 26, 2021
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                  I was scheduled to fly to Mumbai from Doha on 26th July 2021. Did the baggage checkin far well in advance pnr no PSN27B.
                  Sat in front of gate no C25. Kept watching the gate. Mr Khawaja and mr Rabin were manning the gate. There was no announcement whatsoever and I was made to miss the flight. On my contact they just wasted my time and took me to some Qatar aviation company officials who said is not our problem and I was left to fend for myself.
                  I appeal for an enquiry to be conducted why there was no announcement ( all gates 26, 27 etc) made announcement I was surprised why indigo 1708 is not moving. I am an old man can’t be expected to run around and keep asking the above two impolite and I’ll behaved persons.
                  Also I request a full refund of the ticket along with fair redress all of the case.
                  IndiGo customer support has been notified about the posted complaint.
                  Mr Khan,

                  We are sad that your day didn't go as planned. However, please note Boarding gates come under the concerned airport authority only and are subject to change at any point in time. It's the passengers' sole responsibility to report to the Boarding gates/Check-in counter before the standard closing time for boarding. We have taken note of your feedback and will highlight the same to our concerned team for necessary review. We further request you to reach out to our available airport staff for any possible assistance regarding rescheduling to an alternate flight with applicable charges.

                  Regards
                  Team IndiGo
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                    S
                    Saisu girlly
                    Jul 25, 2021
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                    Sir they took first registration fees of rs 2500 and then they took money for training purposes 8750 but I refused to pay the full amount so they told me to pay half 4500 and then the gave me a appointment letter and the person who speaks on phone is pratik srivastava they have my 7000 rs please someone help me it is in ratnagiri maharashtra please someone take action
                    IndiGo customer support has been notified about the posted complaint.
                    Ma'am,

                    We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

                    Regards
                    Team IndiGo
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                      rohit bansal6637
                      Jul 25, 2021
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                      Fake call & security amount refund

                      Sir/ madam,
                      (apki indigo company ki taraf se taraf se fake call aa rahe hai.)
                      maine job ke liye airport ground staff post ke liye apply kiya tha to mujh se
                      Rs. 2250 /- registration fees paytm karne ke liye bola tha maine paytm kar diye. uske baad mere pass 'card department' se ek letter issue hua jis joining related and salary related details thi. uske baad jo mere HR the 'kunal sharma' naam hai unka maine unko mana...
                      +6 photos
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                      R
                      rohit bansal6637
                      Jul 25, 2021
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                      Fake call & security amount refund

                      Address: DELHI

                      Sir/ madam,
                      (apki indigo company ki taraf se taraf se fake call aa rahe hai.)
                      maine job ke liye airport ground staff post ke liye apply kiya tha to mujh se
                      Rs. 2250 /- registration fees paytm karne ke liye bola tha maine paytm kar diye. uske baad mere pass 'card department' se ek letter issue hua jis joining related and salary related details thi. uske baad jo mere HR the 'kunal sharma' naam hai unka maine unko mana...
                      +2 photos
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                      A
                      Arsal
                      Jul 23, 2021
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                      Address: Bengaleru

                      I got from airport [protected]@htream.com for fake call .you got job airline in indigo.they want money for registration 2000
                      IndiGo customer support has been notified about the posted complaint.
                      Dear Sir,

                      We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

                      Regards,
                      Team IndiGo
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                        J
                        Jttifiif
                        Jul 23, 2021
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                        Address: Kolkata and damdam and yes we are still

                        Ifufhdudu jfudyd hduci me know if you need anything else from me please let me know if
                        IndiGo customer support has been notified about the posted complaint.
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                          Mr Shobhit Tomar is working in your company since last 4-5 years in your airlines as First Officer/Co-Pilot. Earlier he was based in Ahmedabad but was relocated at Delhi Airbase in March 2019.
                          My daughter got married with him on 8th March 2019 but he has deceived us as he is ### and has not disclosed this thing to us inspite of knowing each and everything. He has also tortured my daughter during her stay at his home for almost one year....
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                          M
                          Mitra Sujit
                          Jul 22, 2021
                          Resolved
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                          Resolved

                          Dear Sir,
                          I have paid Rs 13732.00 on 22072021 via sbi net banking for round tkt 15-24 Aug 21 CCU to MAA indigo website.Amount has been deducted but ticket not generated. Flight no 6E563 & 6E183 for self and Mrs Nisha Mitra, mob no [protected], mail id [protected]@rediffmail.com. Kindly generate refund or PNR asap.

                          Sujit Mitra
                          [protected]
                          +2 photos
                          Aug 25, 2021
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 25, 2021
                          IndiGo Customer Care's response
                          Dear Sir,

                          Allow us some time to check this, we will get back to you.

                          Regards,
                          Team IndiGo
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                            9
                            9537362251
                            Jul 14, 2021
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                            Address: Surat

                            Sir my mobile 2to3day after call for airline job your cv selected
                            IndiGo customer support has been notified about the posted complaint.
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                              Nishanth Kochar
                              Jul 14, 2021
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                              Hi I was travelling from calcutta to bangalore on 13th july 2021 my flight number 6E 344
                              The issue was during our flight I had asked an assistance regarding meals
                              There replies were so arrogant and rude, which has not gone well with other co passengers.
                              My pnr no - PK9PGM
                              IndiGo customer support has been notified about the posted complaint.
                              Mr Kochar,

                              We are so sorry to note that your experience was not good with us. We request you to share more details so we may send feedback to the concerned team.

                              Regards,
                              Team IndiGo
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                                N
                                Nishieeeee
                                Jul 10, 2021
                                Resolved
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                                Resolved

                                Job fraud

                                Address: Delhi

                                Hello Sir/Madam

                                Hope you are doing well !!!

                                Subject : Cyber Crime.

                                I am Nisha, Lives in Ladwa District Kurukshetra.
                                My contact : [protected]
                                Add : #555/2 street num 3 Mahavir Colony Near Tagore School Ladwa (Kurukshetra) 136132, Haryana

                                There is a person on my Facebook Name Rahul Sharma (Kolkata Base), as he said that he is a Pilot in indigo and there is a job opening...
                                +13 photos
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