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IndiGo Complaints & Reviews

2.7
Updated: Jun 4, 2026
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IndiGo reviews & complaints page 56

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S
sruthi gundlapally
Jul 31, 2021
Resolved
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I got a call from indigo airlines hr soumya she take a interview on phn call got selected and send mail as confirmation letter
And she offer verification charges 460rs then after 15days sent call letter
Sep 7, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Jul 31, 2021
Updated by sruthi gundlapally
Please refund my money

Verified Support
Aug 01, 2021
IndiGo Customer Care's response
Ms Gundlapally,

We regret to inform you this seems to be fraudulent. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

Regards
Team IndiGo
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    Arshad sk
    Jul 30, 2021
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    Address: Indigo airlines

    Hr is saying that refund will take 30 to 35 days.

    Dear MD ARSHAD,

    CONGRATULATION,

    Your Document is selected for:

    Indira Gandhi International Airport

    Name

    MD ARSHAD

    Profile

    Ground Staff

    Salary

    36, 000/- INR

    Owner

    Indian Air Force

    Operator

    Airports Authority of India

    Location

    New Delhi

    Elevation AMSL

    1, 942 ft / 592 m

    Coordinates

    18°34′56″N 073°55′11″E

    Passenger movements

    5, 419, 167(29.30%)

    Aircraft movements

    33, 760(10.6%)

    Cargo tonnage

    27, 390(29.5%)

    Airlines will provide you full accommodation like training side cab facility, full security. Your salary package will be 42k depends also on the post of the Candidates. If you work there for continuously 3 months your salary will be increase.

    Submit your security amount of 2000/- for giving a legal surety to airlines, behalf of your security amount airlines will register your appointments for Interviews, after submitting this refundable amount you will be able to give your interview rounds. There will be 3 rounds of interview 1st is Online test, 2nd is telephonic round and 3rd is face to face HR round of at the airport. For further information you can contact to Mr. Amardeep Kumar (Hiring Officer) at this number given below.
    +91 [protected]

    Thanks & Regards
    HR Team

    I have given two rounds .
    In first round I paid 2000 rupees and in second round I paid 2200 .

    Total amount 4200 I paid .

    Hr said me that you have to pay more so I cancel the process and say to refund my money but he is telling me that refund will take 30 to 35 day .

    Hr name is Mr Amandeep Kumar.

    Please help me to back my money .

    I am also providing my payment screenshot.
    IndiGo customer support has been notified about the posted complaint.
    Please help me to get my refund back.
    Thanks you
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      Lalithakarthik
      Jul 29, 2021
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      Hi sir, very Good morning, I am myself lalitha, it's my humble request that pls go through such fake company, really who spoil reputation of your company, I got a call from Hr Rahul Sharma as I selected for airline ticket executive job in kempegowda airport ( bangalore), Asked me pay 1500 rs /- for security deposit of job confirmation, I also done the payment, later he sent me a mail as of appointment letter and need to pay amount of 4500 /- for gate pass and luggage and all, I didnt played him, but pls go through such fraud companies and also help me to refund my 1500 /- rs amount back, In this corona pandemic situation, really it's big deal of one rs also .
      IndiGo customer support has been notified about the posted complaint.
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        S
        SAMIKSHA SHETE
        Jul 29, 2021
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        I will give u a screenshot
        IndiGo customer support has been notified about the posted complaint.
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          P
          Prabeen Sahu
          Jul 28, 2021
          Resolved
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          Resolved

          Hi sir, i had a booking on 7th july 21 from raipur to delhi at 1210 hrs. when i went to bag dropping counter they told me that my ticket was on hold so it was cancelled. i have done web check in told them that i have selected the seat also and still that, how can it be on hold. They convinced me that it happens sometimes because of hold criteria of the pnr and i will be refunded the total amount and suggested me to book another ticket. so i booked another ticket for delhi and it was confirmed. After an hour or two i got a call from indigo for last and final call for boarding. i told them the same story that i was told by the bag dropping counter attender that my ticket was on hold and cancelled so my boarding pass was not getting generated and i was unable to check in my baggage .6-7 days back, i spoken with indigo customer care about my refund status . they told me that the amount can not be refunded because it was case of no show. i told them that if boarding pass is not generated, then how can i show my self to them. it is obviously going to be no show.
          i have mailed the same thing to the mail address customer.[protected]@goindigo but there was no reply.On 22nd july 21 i spoken to an attender at bag dropping counter regarding same issue he assured me that he will call me back in the evening but that evening had not come yet.Again, 5 days back i spoken to an indigo customer care, he played question and answer with me and at last kept me hold and ended the call.Now i’m tring to connect with the customer care but it’s getting disconnected while transferring the call to customer care. i have written the same thing in their twitter account and they replied me to keep patient and they are watching in to it, their customer care will connect with me shortly etc etc..and its been more 3 days no action has been taken.
          Sep 23, 2021
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Jul 29, 2021
          IndiGo Customer Care's response
          Mr Sahu,

          We believe the social media team must be in touch with you over Twitter. Please be assured that the best possible assistance will be provided to you.

          Regards
          Team IndiGo
          Aug 12, 2021
          Updated by Prabeen Sahu
          sir, they are in touch in twitter but each time they are sending me a common message that they are unable to contact me. But here i’m getting calls from other customer services in daily basis. it means that they are just bullying me.
          i know that it’s not your money its mine thats why you are not taking any interest on it.
          i could have also admitted it if i were in fault. but i’m loosing my money because of your system failure which is totally injustice.
          Verified Support
          Aug 21, 2021
          IndiGo Customer Care's response
          Hello Sir/Ma'am.

          We would request you to please share your PNR or case reference shared by the customer relations team. We will look into it on priority.

          Regards,
          Team IndiGo
          sir, they are in touch in twitter but each time they are sending me a common message that they are unable to contact me. But here i’m getting calls from other customer services in daily basis. it means that they are just bullying me.
          i know that it’s not your money its mine thats why you are not taking any interest on it.
          i could have also admitted it if i were in fault. but i’m loosing my money because of your system failure which is totally injustice.
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            S
            Shampa Dhargupta
            Jul 28, 2021
            Resolved
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            Resolved

            Address: 105 LIG House Kabir nagar Raipur

            With due respect please confirm appointment letter I have received ar the earliest so that last payments as asked by them can be paid please confirm immediately
            Aug 29, 2021
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Jul 28, 2021
            Updated by Shampa Dhargupta
            With due respect please confirm appointment letter I received is valid or false
            Jul 28, 2021
            Updated by Shampa Dhargupta
            Please confirm immediately whether appointment letter I received is valid or false

            Verified Support
            Jul 29, 2021
            IndiGo Customer Care's response
            Ma'am,

            This seems to be fraudulent. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

            Regards
            Team IndiGo
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              V
              Vivian Fernando
              Jul 28, 2021
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              Address: Mumbai

              Two tickets have been booked with PNR XK3KSP Mumbai to kolkata and PNR KRZT5E Kolkata to mumbai through MMT.
              I didnt recieve any intimation of the flight being cancelled.
              I just checked now, and it says both the flights have been cancelled by the airline.
              If it has been cancelled by the airline shudnt i get the option of rescheduling to another flight on the same days without any extra charges.
              Why is the only option available to me is a refund?
              So that i take the refund and book new flights at double the rate?
              This is how you cheat your customers?
              Is this why we book the tickets well in advance? So that you can cancell the flight as per your convenience and i pay for it?
              This is unacceptable and pathetic.
              IndiGo customer support has been notified about the posted complaint.
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                Q
                Queue and tomorrow
                Jul 27, 2021
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                Address: India

                R you can see the person who is this and what you want 😁🤦 have the same thing as you can
                IndiGo customer support has been notified about the posted complaint.
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                  A
                  Ajeesh p
                  Jul 27, 2021
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                  I have got a call from Priya Hr indigo on this number [protected] and she said your cv selected for airline jobs and said share my qualification certificates and Id, and she informed to me next day u have an interview. The next day called a person, who name Tanvi komal, ( her number - [protected]) she also introduced she as a Hr in indigo airlines and she conduct the interview and she demand 2500 rupee for registration fee, am paid. Next day i got a mail, your are selected for indigo airlines ground staff job by hr Rahul sharma and got an appointment letter. In this letter they mention the job vaccancy in Coimbatore international airport and other informations. The next day got another mail from Tanvi komal related to the a courier with uniform, laptop bag and etc, and she demand 4600 rupee for this one, and she said this amount will refund later. Total i paid 7100 rupee on this phone pay number [protected]. I went to that airport on date mentioned in appointment letter. There the officers said this letter is fake. I realized he is fraud. I request to the indigo company plz take a step like that fraud people. Those people damage ur company reputation.
                  IndiGo customer support has been notified about the posted complaint.
                  Dear Sir,

                  We understand your concern. This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter. We are highlighting this with our team right away.

                  Regards,
                  Team IndiGo
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                    R
                    rohit bansal6637
                    Jul 27, 2021
                    Resolved
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                    Resolved

                    Sir
                    Maine complaint kar rakhi hai lekin koi progress nahi ho raha hai please confirm me ki aap koi action lenge ya nahi ya mai FIR file karwa du apki company against😌
                    My no. [protected]
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    Koi bhi action nahi liya gya or to or bande ka id card or phone no. Tak delete kar diya. Maine to Airport ka address or id card bhi diya taaki asaani se action liya ja sake fir bhi koi matlab nahi saale choor Indigo airlines department
                    IndiGo customer support has been notified about the posted complaint.
                    I have to pay 10, 200 i have to cancellation membership and subscription indigo airline comapny first you have to pay cancellation charges and then i have to pay refund amount
                    rohit bansal6637's [Complaint's author] reply, Aug 21, 2021
                    Kis baat ke 10, 200
                    rohit bansal6637's [Complaint's author] reply, Aug 21, 2021
                    Who r u
                    Hello sir I'm shivaraju n I'm from karnataka i recieved a message from quicker.. com that i am shortlisted for ground staff job and i[censored] r interested then call HR ROSHAN then I call him and he asked for application fee for job Rs550 & I pay her that amount and he sent me offer letter and then he return called me and told me that u have to pay Rs5000 for dress and Rs5200 for training amount and i paid total 23000 rs this will be refundable after training I'll pay all amount for getting job and my mother took this amount on interest @10% only for me and now they will not giving me a job and not pick the call please solve my problem sir /mam
                    I am belong to poor family and this amount had vry important. For my family in this pandemic please it's humble request to you sir/mam plss
                    I transfer this amount to Sir paid google pe account and I showed screenshots of payment in photos
                    Pls sir very poor family plese refund my money.

                    PLS SIR/MAM

                    MY ACCOUNT DETAILS

                    KARNATAKA BANK LTD
                    AC NO. [protected]
                    IFSC CODE. KARB0000470
                    NAME. SHIVARAJU

                    PLESE SIR REFUND MY MONEY 😔🙏
                    Kyu pagal bana rahe ho same post daal ke, dono poor family ke hai, dono ki wording bhi same hai, dono ki mother ne 10% par paise interest par liye hai. Ye sab chutiya banane ke kaam chod do. INDIGO AIRLINES MY FOOT.
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                      G
                      Guna james
                      Jul 27, 2021
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                      Address: Tower C, Level 1 Global Business Park, Gurugram 122002

                      My name James Alex

                      I got a call mentioning you applied for a ground staff job in airlines and we recruit for the same for that u need to register then online test n thr after selection process with paid training n later on payroll with good ctc kindly provide ur photo qualification certificate n id they demand me 1st 2500rs as registration fees once done they asked me to deposit rs6500 as test fees once test done they demanded me rs 15000 as deposit charges n for medical certificate after all those process again they asked me to pay rs25000 as training fees as only 25% u need to pay & rest 75% will be paid by company. after all this process they said will send u a courier in next 2 to 3 days with all ur interview process details in it. i dint receive any courier n i started calling they dint receive any call n sometimes the phone is switched off after a day they received n said maam ur courier is not dispatched bcz u dint paid the amt for opening a salary ac(asking for rs15000) when i said i wont pay any amt hear after they said will put ur information in blacklist n im back of them now for refund process they provided me there office address fake which is some other office of aviation which is based in Delhi
                      this is the recent incident n im back of them since 21st may till date
                      once they get the money they dint even bother to call back n even if they receive call they give excuses that we left early im out we have some function etc etc
                      contact person names they mentioned themselves as an placement HR'
                      Rohit sharma [protected]
                      And total amount one lakhs six thousand nine hundred rupees 😭😭😭 my no [protected] please sir any help Whether you get paid or get a job please sir
                      IndiGo customer support has been notified about the posted complaint.
                      Mr. Alex,

                      We understand your concern. However, this doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter. We are rightaway highlighting this to our concerned team. They will look into it.

                      Regards,
                      Team IndiGo
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                        K
                        Kevin Samuel
                        Jul 26, 2021
                        Resolved
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                        Resolved

                        I got a mail from the hr of indigo aviation for reference. They did online interview and told im selected for the role of ticketing executive. And now they askd me to pay 1350 for verification charges and they sent a offer letter for training.
                        Aug 29, 2021
                        Complaint marked as Resolved 
                        IndiGo customer support has been notified about the posted complaint.
                        Jul 26, 2021
                        Updated by Kevin Samuel
                        Is true or fake
                        Verified Support
                        Jul 27, 2021
                        IndiGo Customer Care's response
                        Mr Samuel,

                        This seems to be fraudulent. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard. You may visit Careers section on our website www.goindigo.in and stay tuned for job opportunities.

                        Regards
                        Team IndiGo
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                          Z
                          Zafaruddinkhan
                          Jul 26, 2021
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                          I was scheduled to fly to Mumbai from Doha on 26th July 2021. Did the baggage checkin far well in advance pnr no PSN27B.
                          Sat in front of gate no C25. Kept watching the gate. Mr Khawaja and mr Rabin were manning the gate. There was no announcement whatsoever and I was made to miss the flight. On my contact they just wasted my time and took me to some Qatar aviation company officials who said is not our problem and I was left to fend for myself.
                          I appeal for an enquiry to be conducted why there was no announcement ( all gates 26, 27 etc) made announcement I was surprised why indigo 1708 is not moving. I am an old man can’t be expected to run around and keep asking the above two impolite and I’ll behaved persons.
                          Also I request a full refund of the ticket along with fair redress all of the case.
                          IndiGo customer support has been notified about the posted complaint.
                          Mr Khan,

                          We are sad that your day didn't go as planned. However, please note Boarding gates come under the concerned airport authority only and are subject to change at any point in time. It's the passengers' sole responsibility to report to the Boarding gates/Check-in counter before the standard closing time for boarding. We have taken note of your feedback and will highlight the same to our concerned team for necessary review. We further request you to reach out to our available airport staff for any possible assistance regarding rescheduling to an alternate flight with applicable charges.

                          Regards
                          Team IndiGo
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                            S
                            Saisu girlly
                            Jul 25, 2021
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                            Sir they took first registration fees of rs 2500 and then they took money for training purposes 8750 but I refused to pay the full amount so they told me to pay half 4500 and then the gave me a appointment letter and the person who speaks on phone is pratik srivastava they have my 7000 rs please someone help me it is in ratnagiri maharashtra please someone take action
                            IndiGo customer support has been notified about the posted complaint.
                            Ma'am,

                            We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

                            Regards
                            Team IndiGo
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                              R
                              rohit bansal6637
                              Jul 25, 2021
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                              Fake call & security amount refund

                              Sir/ madam,
                              (apki indigo company ki taraf se taraf se fake call aa rahe hai.)
                              maine job ke liye airport ground staff post ke liye apply kiya tha to mujh se
                              Rs. 2250 /- registration fees paytm karne ke liye bola tha maine paytm kar diye. uske baad mere pass 'card department' se ek letter issue hua jis joining related and salary related details thi. uske baad jo mere HR the 'kunal sharma' naam hai unka maine unko mana...
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                              rohit bansal6637
                              Jul 25, 2021
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                              Address: DELHI

                              Sir/ madam,
                              (apki indigo company ki taraf se taraf se fake call aa rahe hai.)
                              maine job ke liye airport ground staff post ke liye apply kiya tha to mujh se
                              Rs. 2250 /- registration fees paytm karne ke liye bola tha maine paytm kar diye. uske baad mere pass 'card department' se ek letter issue hua jis joining related and salary related details thi. uske baad jo mere HR the 'kunal sharma' naam hai unka maine unko mana kar diya ki jab mera interview hua hi nahi to mai ye paise kyu du. Rs. 6500/-. kuch facilites and id card related paise mange the. uske baad se unhone apne mobile number band kar diya or mere paise bhi refund nahi kiye.
                              please sir mere paise mujhe refund karwa dijiye mai waise hi job less hu.
                              mai wo letter or kunal sharma ka id card apko bhed raha hu please koi action lijiye. nahi to isme aapki airlines ka hi loss hai koi bhi INDIGO AIRLINES ki ticket book nahi karega or fake hi samjhega.
                              and SAATH ME INTERNATIONAL AIRPORT KA ADDRESS BHI HAI
                              IGI INTERNATIONAL AIRPORT DELHI
                              T-1, GATE NO.-1, CABIN NO.-3, INDIGO OFFICE,
                              AIRPORT NEW DELHI

                              regards
                              ROHIT BANSAL
                              MOBILE NO. [protected]
                              DATED: 25/7/2021
                              IndiGo customer support has been notified about the posted complaint.
                              Jul 25, 2021
                              Updated by rohit bansal6637
                              Sir please koi action le kar mere paise refund Karwayiye maine waise hi bahut muskil se aviation course kiya. Job ke liye. Mai id card dubara bhej raha hu or sir mere phone me call recording bhi hai.

                              Aug 10, 2021
                              Updated by rohit bansal6637
                              Action lene ke bola to indigo walo ne bande ka id or phone no. Hi delete kar diya bade matherchod hai ye log to.
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                                Arsal
                                Jul 23, 2021
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                                Address: Bengaleru

                                I got from airport [protected]@htream.com for fake call .you got job airline in indigo.they want money for registration 2000
                                IndiGo customer support has been notified about the posted complaint.
                                Dear Sir,

                                We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

                                Regards,
                                Team IndiGo
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                                  Jttifiif
                                  Jul 23, 2021
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                                  Address: Kolkata and damdam and yes we are still

                                  Ifufhdudu jfudyd hduci me know if you need anything else from me please let me know if
                                  IndiGo customer support has been notified about the posted complaint.
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                                    Mr Shobhit Tomar is working in your company since last 4-5 years in your airlines as First Officer/Co-Pilot. Earlier he was based in Ahmedabad but was relocated at Delhi Airbase in March 2019.
                                    My daughter got married with him on 8th March 2019 but he has deceived us as he is ### and has not disclosed this thing to us inspite of knowing each and everything. He has also tortured my daughter during her stay at his home for almost one year....
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                                    Mitra Sujit
                                    Jul 22, 2021
                                    Resolved
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                                    Resolved

                                    Dear Sir,
                                    I have paid Rs 13732.00 on 22072021 via sbi net banking for round tkt 15-24 Aug 21 CCU to MAA indigo website.Amount has been deducted but ticket not generated. Flight no 6E563 & 6E183 for self and Mrs Nisha Mitra, mob no [protected], mail id [protected]@rediffmail.com. Kindly generate refund or PNR asap.

                                    Sujit Mitra
                                    [protected]
                                    Aug 25, 2021
                                    Complaint marked as Resolved 
                                    IndiGo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 25, 2021
                                    IndiGo Customer Care's response
                                    Dear Sir,

                                    Allow us some time to check this, we will get back to you.

                                    Regards,
                                    Team IndiGo
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