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IndiGo Complaints & Reviews

2.7
Updated: Dec 5, 2025
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IndiGo reviews & complaints page 53

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G
Gunjan Sudha
Aug 20, 2021
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Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

I have to pay 10, 200 but i have to cancellation memberships and subscription i have to pay cancellation charges
IndiGo customer support has been notified about the posted complaint.
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    Pankaj Surendra Patel
    Aug 18, 2021
    Resolved
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    Resolved

    Address: Mumbai

    Received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
    Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 7500 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 14700 for uniform for refundable as security deposit
    I have to refuse pay they saying u have to cancel the job and get refund but u have to pay charges for that
    First 3k then 5k
    Then 8k and 13k.which i was submit lastly they say 19k for last but i didnot give to that
    Fraud people names are Priyanka sharma, Amit agarwal, arushi khurana, and lastly Raj malhotra.
    Please take strict against them
    +4 photos
    Sep 28, 2021
    Complaint marked as Resolved 
    IndiGo customer support has been notified about the posted complaint.
    Verified Support
    Aug 19, 2021
    IndiGo Customer Care's response
    Sir,

    We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

    Regards,
    Team IndiGo
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      D
      Aug 17, 2021
      Resolved
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      Resolved

      Address: indigo

      Refund my money
      Sep 20, 2021
      Complaint marked as Resolved 
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      Aug 20, 2021
      IndiGo Customer Care's response
      Dear dpatelraniya90,

      We request you to please share your PNR via private message so we may look into it.

      Regards,
      Team IndiGo
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        S
        Sharmishtha Sharma
        Aug 17, 2021
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        Hello,

        Hope you are well because I am not. I just received a call from the Apple service center saying the motherboard of my Macbook Air has corrosion and needs to be replaced the cost of which will be roughly 30k.

        I travelled from Ahmedabad to Lucknow on 8th August at 6:40 pm and landed at 8:45 pm. My flight number is 6E - 935. When I took out my laptop bag from the cabinet it was dripping wet, opened my bag to check my laptop but since there weren’t any droplets directly on it, I relaxed and left.

        I turned on my laptop next morning at around 11:30 am to realise that my laptop isn’t switching on and rushed it to the service center. They asked for a diagnosis cost of 2500 which I didn’t bother about but I just heard that I need to pay 30k to get this fixed even when the fault wasn’t mine.

        Please look into this and let me know what can be done about it. Given this is clear careless of your staff.
        IndiGo customer support has been notified about the posted complaint.
        Dear Ms Sharma,

        We are sad to hear about your experience with us. However, as per Conditions of Carriage, passengers are solely responsible for the carriage of their handbag/personal belongings and IndiGo will not be liable for any loss/damage of their hand baggage/personal belongings. We look forward to your understanding in this regard.

        Regards,
        Team IndiGo
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          S
          Saiteja Tolupunuri
          from Warangal, Andhra Pradesh
          Aug 16, 2021
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          [email protected]

          Address: Warangal
          Website: Indigo

          My self Mr. saiteja tolupunuri a few days ago i got call it is from indigo airlines and they have told that I have selected for indigo airlines and they explained me it has 3 rounds that was first written test, and telephonic round, and HR round and they charged me the money. And day before yesterday i called them they kept the mobile switched off and they said on monday we will conduct the HR round. So I want to clarify is it real or fake......
          +3 photos
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          Shanmukha Bitra
          Aug 16, 2021
          Resolved
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          Resolved

          Received a message from Shine.com regarding a job opening last week, they called on that number i got to know that it is of via shine your taking/ then she said indigo and taking from delhi .the name of priya verma and they told me about a job opening and asked me for rs2500 for a online exam, when i paid that i received a mail for exam and i gave it so i thaught it is trustworthy, after that they called and said to submit some documents and pay rs6500 for document verification which is refundable, then i told them that i dont have this much of money so they told that I can pay half and it will be done so I agreed and paid half and after that a person called and took my interview and then they said that if you want the job pay whole 12500 or loose the job and money. then she asked traing proces amount 27500,
          +4 photos
          Sep 19, 2021
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Aug 18, 2021
          IndiGo Customer Care's response
          Hello Sir/Ma'am,

          please be informed that IndiGo never charge any fees for conducting interviews. Please do not make any payment in response to the same. For careers, you may visit our career page here: https://bit.ly/2TgvSU6.

          Regards,
          Team IndiGo
          I had call from airline indigo and said you are selected for job for verification you have to pay 7500 I paid but now I can't connect with them no any documents provide please help me please

          Cyber crime - Comment #3898932 - Image #0
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            Shanmukha Bitra
            Aug 16, 2021
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            Received a message from Shine.com regarding a job opening last week, they called on that number i got to know that it is of via shine your taking/ then she said indigo and taking from delhi .the name of priya verma and they told me about a job opening and asked me for rs2500 for a online exam, when i paid that i received a mail for exam and i gave it so i thaught it is trustworthy, after that they called and said to submit some documents and pay rs6500 for document verification which is refundable, then i told them that i dont have this much of money so they told that I can pay half and it will be done so I agreed and paid half and after that a person called and took my interview and then they said that if you want the job pay whole 12500 or loose the job and money. then she asked total amount 21500.
            +7 photos
            IndiGo customer support has been notified about the posted complaint.
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              Ishan bharti
              Aug 15, 2021
              Resolved
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              Resolved

              Address: Indigo Gurgoan

              I was trying to reschedule a return flight which I had booked for the wrong date inadvertently. The moment the ticket got booked I realized the mistake. And then started the tedious process of getting to INDIGO customer support. Every time you call them, your call is put on IV and gets cut automatically or moves to bot. Finally I had my success after repeatedly calling them for almost 100 times. Only to be told by the rep that I didn't reach to them on time (within 24 hours of booking the flight) and so my request for dates rescheduling can't be done.

              I explained them it was an honest mistake and I have been trying to reach to them through the number mentioned on their website. They did accept that number don't work most of the time but still kept saying that we even in that case we should have reached them withing 24 hours of booking. This flight which I am trying to rescheduled for the month of October which is 2 months from now. It never seemed their intent is to help a customer in need or mitigate my grievance. Thats the worst kind of service I have been rendered. The obsession of minting money at the expense of customer has gotten so much into the head of these peopel that forget service taking back sear right now it has jumped out of window.

              Where a simple modification could have easily helped me and have saved me a lot of money. They decided to dupe me in this tough times. But that surely is not the intention of indigo.
              Sep 30, 2021
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              Verified Support
              Aug 21, 2021
              IndiGo Customer Care's response
              Hello Sir/Ma'am,

              Sorry for the hassle. We're sharing your feedback right away with the concerned team for the staff briefing. Hope to serve you better in the future.Hope to serve you better in the future.

              Regards,
              Team IndiGo
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                N
                Nahom*97
                Aug 14, 2021
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                Address: Port Blair, A&N Islands

                Have travelled on indigo on 26 December 2020 and have lost my boarding pass.now i need the copy of boarding pass.for that i have paid 800/- on indigo official site.but i didn't get travel certificate.please send it as soon as possible. I need it urgently.
                Please send it on [protected]@gmail.com
                Booking reference number is QIB9PC
                IndiGo customer support has been notified about the posted complaint.
                Sir, please share your booking PNR so we may assist you or You may also call us at[protected] for assistance in this regard. ~Pankaj
                Nahom*97's [Complaint's author] reply, Aug 17, 2021
                Booking PNR-QIB9PC
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                  Y
                  Yashi Mirchandani
                  Aug 13, 2021
                  Resolved
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                  Resolved

                  Address: India
                  Website: Delhi airport indigo staff

                  Dear Sir/Ma’am,

                  We were travelling from Indore to Maldives and had our international flight from New Delhi airport where the indigo staff misinformed us and tricked us into booking a return ticket to india from Maldives when we already had a booking of onward journey to Hong Kong. They said that it is necessary for Maldives immigration as well as Indian immigration. They were not letting us pass through the door to the immigration. However when we enquired from our travel agent and fellow travelers who had the same route as us they told us that a return ticket to india was not needed since we already has onward booking. Furthermore we even confirmed from both immigration officers (india and Maldives) and they said the same. It was highly disappointing to go through this treatment and waste our money on booking a flight for no reason. Especially because we travel with Indigo all the time and expect the airline crew to understand and corporate in these times. I hope you can get us our refund as we booked from make my trip for ₹8k and only got back ₹2.5
                  Sep 14, 2021
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 14, 2021
                  IndiGo Customer Care's response
                  Dear Ma'am,

                  Please know that passengers travelling to the Maldives should be in possession of a valid return ticket. We request you to check the international Travel guidelines here: bit.ly/2TzSNJ2.

                  Regards,
                  Team IndiGo
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                    R
                    Ram Chowdhari
                    Aug 12, 2021
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                    Address: B-16,Netaji Shamabaya Abash Ltd., Narayantala West, Kolkata -700101

                    My name is Ram Charan Chowdhury seat 11A in flight 6E 6028 from Surat to Hyderabad and seat 9A from Hyderabad to Kolkata in flight no.
                    6E 944 on 11th August.
                    I had booked and paid for direct flight from Surat to Kolkata flight no. 6E 21B which costs more but my flight was rescheduled to a indirect flight which was previously mentioned which obviously costs less. Hence I want reimbursement of the remainder sum as indigo had rescheduled my ticket to a cheaper price ticket.
                    Further I had a immense loss of my business due to the rescheduling hence I demand reimbursement for that as well.
                    IndiGo customer support has been notified about the posted complaint.
                    Just being notified is not enough. Please take immediate action and make the repayment
                    IndiGo Customer Care's response, Aug 13, 2021
                    Verified Support
                    Hello Sir/Ma'am,

                    with reference to your complaint, we always try to maintain on-time operations. However, there are certain factors that affect our flight schedule. Hope to serve you better in the future. We have duly noted your feedback and raising it to the concerned team. Hope to serve you better in the future.

                    Regards,
                    Team IndiGo
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                      R
                      Rk120001
                      Aug 12, 2021
                      Resolved
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                      Resolved

                      Registration fees

                      She call me for Indigo airlines job at ground staff and send my documents too and then she give me a what's app number Sameer malhotra to msg on what's app
                      Then I msg to this number he said me send my documents as photo I'd and photo and qualifications certificate then I send him after sending documents he send me a letter regarding application approved and signed by HR Rajagopalan raghvan Airport authority of India then he ask me...
                      +3 photos
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                      Seemayadav793
                      Aug 11, 2021
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                      Address: Shahid Bhagat Singh Nagar BPT railway gate no-05 wadala East mumbai 400037

                      I am 32 years old. I've applied to Quikr jobs and I got a call of ticket exicutive. They called me and took my interview for interview they took 1500/- and after that for NOC they've taken 7500/- and they gave me my NOC after that they gave me receipt also but after this all amount they said that we want 15000/- for medical I was not having this much amount. So I've cancelled and told to give my all money back and they said you have to Hyderabad and all. Please do something I want my money for my children's.

                      Information:-
                      INDIGO AIRLINE QUIKR JOB
                      Mail-www.[protected]@gmail.com
                      Name-Sachita Kumar Sandilya
                      A/C[protected]
                      IFSC-RATN0000414
                      Bank-RBL Bank

                      INDIGO AIRLINE QUIKR JOB
                      Mail-www.[protected]@gmail.com
                      PhonePe -[protected] Sachita Kumar
                      +6 photos
                      IndiGo customer support has been notified about the posted complaint.
                      Oct 01, 2021
                      Updated by Seemayadav793
                      What happened I didn't got any replies???
                      Same sir i paid totla 23000 indigo airline job but i didn't get any job snd not refund my money 😓😓I'm very poor family

                      Indigo Airlines quikr job post fraud in the name of indigo airlines - Comment #3882781 - Image #0
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                      Indigo Airlines quikr job post fraud in the name of indigo airlines - Comment #3882781 - Image #9
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                        abhilashyadav
                        Aug 11, 2021
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                        Sir
                        I booked a flight PNR -DKBSWZ
                        During booking i mentioned arrival date[protected] instead of[protected] mistakenly so I want to change my arrival date
                        IndiGo customer support has been notified about the posted complaint.
                        Dear Sir,

                        You may change your flight here: bit.ly/2HjmDiF with applicable charges. Please visit: https://bit.ly/2HrepF0 and refer to 'changes & cancellations' under clause 5- Bookings to know about our rescheduling policy.

                        Regards,
                        Team IndiGo
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                          Waqar Marley Lb
                          Aug 10, 2021
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                          Resolved

                          Address: delhi

                          I received a message from Shine.com regarding a job opening last week, they called on that number i got to know that it is of via shine your taking/ then she said indigo and taking from delhi .the name of priya verma and they told me about a job opening and asked me for rs2500 for a online exam, when i paid that i received a mail for exam and i gave it so i thaught it is trustworthy, after that they called and said to submit some documents and pay rs6500 for document verification which is refundable, then i told them that i dont have this much of money so they told that I can pay half and it will be done so I agreed and paid half and after that a person called and took my interview and then they said that if you want the job pay whole 12500 or loose the job and money. then she asked traing proces amount 27500, So i told then that i dont want your job just give me my money back so there they said its refund after your 25 days of trainin process they tell refund then she asked 50% amount of 13700.then i piad after they line up face to face interview they said after face to face interview your money is refund surely. the total amount i paid 35, 000. so please kindly take action
                          Sep 11, 2021
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 11, 2021
                          IndiGo Customer Care's response
                          Dear Sir,

                          Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI. Also, be assured, we've raised the matter internally with the concerned team.

                          Regards,
                          Team IndiGo
                          Hello sir I'm shivaraju n I'm from karnataka i recieved a message from quicker.. com that i am shortlisted for ground staff job and i[censored] r interested then call HR ROSHAN then I call him and he asked for application fee for job Rs550 & I pay her that amount and he sent me offer letter and then he return called me and told me that u have to pay Rs5000 for dress and Rs5200 for training amount and i paid total 23000 rs this will be refundable after training I'll pay all amount for getting job and my mother took this amount on interest @10% only for me and now they will not giving me a job and not pick the call please solve my problem sir /mam
                          I am belong to poor family and this amount had vry important. For my family in this pandemic please it's humble request to you sir/mam plss
                          I transfer this amount to Sir inderpal account and I showed screenshots of payment in photos

                          Via shine.com they asking money for doing job process - Comment #3882747 - Image #0
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                          Via shine.com they asking money for doing job process - Comment #3882747 - Image #13
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                            sunil.sukumaran
                            from Mumbai, Maharashtra
                            Aug 10, 2021
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                            Address: 3A/11 Kalpataru Riverside , Panvel - 410206

                            PNR - QNQMFD

                            while placing request for wheel chair for my wife 2 days prior to departure 9 Aug 2021, i was asked detailed specific questions, post which we were informed that we shall get the wheel chair service upto the ramp on the aerobridge.
                            to begin with the number displayed outside at Mumbai T2 entry to reach indigo offices for wheelchair were not working, finally the patient had to walk a good distance into the check in area and waited for good few minutes before the wheel chair arrived ( the ground staff inside was very helpful)
                            after check in, the porter informed us that we have to travel bus bus .( he left us upto the bus). finally when we reached the aircraft the patient had to climb a good number of steps ( doctors advise is to avoid stairs completely )
                            after climbing stairs as expected damage has been done and the patient has started experiencing pain
                            we are appalled by such callous, irresponsible behavior by a so called 'leading national' airline
                            i have booked my return on 21 Aug, CCJ - BLR - MUM ( direct flight cancelled due to reasons not known to us) and have requested for wheel chair again. Indigo seems to be providing wheel chair service only for the sake of providing "a service" and not to add value to disabled passenger convenience. at least the ground staff in this instance seem to be just in a hurry to finish their job, there seems to be no real commitment.

                            can i get an assurance of proper service for return on 21 Aug, treat this as most serious
                            IndiGo customer support has been notified about the posted complaint.
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                              Esygvf
                              Aug 10, 2021
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                              Address: Exyvuvs nyxgx

                              New Calls payment service credit and debit payment and refund
                              IndiGo customer support has been notified about the posted complaint.
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                                Rishi Bokadiya
                                Aug 9, 2021
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                                I receive message regarding airport job and description as well as contact person & phone no. Was given I called on given number . There was a guy name mayank agarwal picked up my phone explained about recruitment process. He gave me mail id & contact no. of indigo hr & told me that submit ur document on that id. I submit that document after few hours I received one confirmation mail by indigo stating that your document are selected for interview. You have to pay 2500 for googlepay id & than they send question answer sheet for interview. I deposited money gave interview test. Next day I receive call from indigo & say that u r selected & now ur training is for 15 days & pay training fees 8750(refundable) for securities deposit . I again submit that money in same account. Next day again call from indigo & say that open a salary account & pay minimum account balance 15000(refundable) . I already paid (2500+8750+15000). Than again call from indigo & say that we have sign a bond agreement for 15 year job pay for bond agreement 25000(refundable). Plz help me Is it fake or?? I paid appox 26000
                                IndiGo customer support has been notified about the posted complaint.
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                                  Rohit Kumar Tank
                                  Aug 9, 2021
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                                  I received a message from Shine.com regarding a job opening last week, when i called on that number i got to know that it is of indigo and they told me about a job opening and asked me for rs2500 for a online exam, when i paid that i received a mail for exam and i gave it so i thaught it is trustworthy, after that they called and said to submit some documents and pay rs7500 for document verification which is refundable, then i told them that i dont have this much of money so they told that I can pay half and it will be done so I agreed and paid half and after that a person called and took my interview and then they said that if you want the job pay whole 7500 or loose the job and money. So i told then that i dont want your job just give me my money back so there they told that for a refund pay Rs1140 for GST and within 5 mins you will receive the amount back otherwise loose it all so I paid that also and now they are neither picking up the calls nor answering my messages.
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI. Also, be assured, we've raised the matter internally with the concerned team.

                                  Regards,
                                  Team IndiGo
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                                    Shiva53
                                    Aug 8, 2021
                                    Resolved
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                                    Hi,

                                    We have booked 11 tickets with confirmed PNR status with indigo airlines and they cheated us.

                                    Before 24 hours of flight we tried to web check in where my wife and my 8 months old baby seat was not allotted/ not getting assigned automatically.

                                    So we called customer care and spoke with Saritha for more than an hour and requested to assign seat. She suggested to go to the counter at airport to book.

                                    There are 2 counters to play football pass play for indigo where reservation counter said to go to we check in counter and vice versa. My wife with 8 months baby in hand was running between counters to get seat assigned while I was parking car.

                                    Finally at we check in there was a person who really tried to help and surprisingly the reservation counter only has the ability to assign our seats.

                                    But by the time the boarding was given our flight gates were closed and we missed the flight. Obviously there was a return flight the next day which is missed as well.

                                    We will never again use indigo airlines and not let any of my contacts use it as well.

                                    We spent 60 thousand rupees of hard earned money which is lost. Before proceeding legal on this I am writing here.

                                    My email to contact is [protected]@gmail.com
                                    Sep 30, 2021
                                    Complaint marked as Resolved 
                                    IndiGo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 08, 2021
                                    IndiGo Customer Care's response
                                    Dear Sir,

                                    We're really sorry to note your experience and would like to speak with you. Please confirm your PNR/contact number via private message here or write to us at customer.[protected]@goindigo.in so we may assist you with this.

                                    Regards,
                                    Team IndiGo
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