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IndiGo Complaints & Reviews

2.7
Updated: Apr 1, 2026
Complaints 5697
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IndiGo reviews & complaints page 59

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A
Atin__khatri
Jun 4, 2021
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I got call from your department they ask me for the money and security
After i give them security they again ask me for more money for verification process
Then another day they ask me money for account opening and interview.

They said me that you applied for job and ther is one job for you and monthly pay is about 35k

1st they ask me money for registration process
Then they ask me for interview
After select for interview they ask me money for my security and all

Then they ask me money for my verification and all
Aug 9, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2021
IndiGo Customer Care's response
Sir, please be informed that IndiGo never charges any fees for conducting interviews. If you wish to apply for a job with us please visit the careers section on our website http://goindigo.in. ~ Team IndiGo
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    G
    Government
    Jun 3, 2021
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    Address: 359-2 Sector 4 B Gandhinagar Gujarat 382006 India

    Dr Dinesh Kapadia 359-2 Gandhinagar M [protected]
    My flight 6E 6052 on 8 May had been cancelled by you presumably due to the lockdown related issues. I had submitted request for refund of the fare through the customer care number and the same was processed .However it has not been deposited in my credit card so far .The said booking was done through Make my trip
    PNR JLHZFG From Raipur to Ahmedabad 8May 2021
    Aug 6, 2021
    Complaint marked as Resolved 
    IndiGo customer support has been notified about the posted complaint.
    Mr Kapadia, your full amount has been refunded to the virtual ID of the travel agency on 29th Apr'21. Please contact the concerned travel agency for the further refund. Stay safe! ~Shreya
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      K
      Kalinga Maharana
      May 30, 2021
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      Resolved

      Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122002, Haryana, India

      Hi Sir,
      Many times i have apply for job in indigo but every time face fraud peoples they are using official web side but how to know who is real or who is fake .
      on 23rd May 2021 i was applying for Ground staff.He told me Indigo don't charge for any job but we are Urgent hiring then you are 1st registration fee pay Rs.2500 /- in a Account.Mr. Sharma ([protected])
      IndiGo Airlines Limited.
      A/c no:- [protected]
      IFSC:- HDFC0001897
      Amount: Rs. 2, 500/-
      Send me your payment receipt.
      some bank server issue payment taken some time .then he provide a another account number
      A/C No: [protected]
      IFSC: HDFC0001897
      Amount :- Rs. 2500/- Payment Done on this account.
      then he provided me Roll No. and Telephonic interview time
      Roll No: 375983
      Interview Time: 09:45 PM
      then i am attended interview, he said that you are wait for result of your interview, After day he send me a mail by official web side [protected]@goindigo.in i was thinking this is real .then i got a mail, then he charged different amount for different time when i oppose he told me i will taken ligal action about you because you don't follow the rule .

      IndiGo Airlines Limited
      A/C No: [protected]
      IFSC: HDFC0001897

      Total I have paying - RS.-66, 300 INR.

      taken Faster Action of them
      i want to refund my money .
      Thanks for Help and Support.
      Aug 12, 2021
      Complaint marked as Resolved 
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      Jun 01, 2021
      IndiGo Customer Care's response
      Mr Maharana,

      We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charge any money for interviews or recruitment nor engage any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

      Regards
      Team IndiGo
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        A
        abhai1975
        from Chennai, Tamil Nadu
        May 27, 2021
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        Resolved

        Humiliation of passenger

        Address: 232/2, ACME HEIGHTS EXTENTION 2, sector 117, Mohali

        PNR number USDYME booked from Patna to Chandigarh, a passengers 19 years old travelling alone having a boarding pass provided by Indigo airlines was denied through boarding and was harassed at airport threatening to cancel the ticket without any refund or change the ticket from Patna to Delhi.

        At check in counter he was threatend to loose all money and his ticket was forcefully changed from Patna to Delhi.

        When...
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        K
        Kalinga Maharana
        May 26, 2021
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        Job Related

        Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon-122 002, Haryana, India.

        Hi Sir,
        My self Kalinga Maharana I am apply for job for passport checker. 1st I talk with Arati Mishra ([protected]) she told me send all documents and I was sending by WhatsApp on this same number then after some days call me and said that Miss. Soumya take your telephone interview as well as she call me ([protected]) this number and take my interview then she told me you are selected for passport checker and she send me a PDF...
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        S
        Sshubha
        May 26, 2021
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        Resolved

        Hi, I am Shubha, got call from Airport Authority regarding job offer. I believed and I agreed for all thier conditions. So finally lost so much money ( more than 3.5 lack)Now really facing trouble. No money and no job. Please help me
        Aug 6, 2021
        Complaint marked as Resolved 
        IndiGo customer support has been notified about the posted complaint.
        Dear Ma'am,

        We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

        Regards,
        Team IndiGo
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          Z
          Zubair Ahmad Dar
          May 25, 2021
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          Address: Srinagar, Jammu and Kashmir

          Sir,
          With due respect, myself Zubair Ahmad Dar, I get trapped in a job fraud case where I submit firstly 34700 and secondly 20000. Mr. Vinod says he is a investigation officer of CII department. Mr. Rahul Sharma HR of Indigo works at Delhi, contact number [protected]. Now I request you please 🙏🙏🙏🙏 solve my problem and return my money back. Please 🙏🙏🙏🙏. I shared some screenshots too please check these also.
          Contact me [protected]@gmail.com.
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          May 27, 2021
          IndiGo Customer Care's response
          Hello Sir,

          Please be informed that IndiGo never charge any fees for conducting interviews. Please do not make any payment in response to this letter. For careers, you may visit our career page here: https://bit.ly/2TgvSU6.

          Regards,
          Team IndiGo
          May 27, 2021
          Updated by Zubair Ahmad Dar
          Sir I can't pey anything because I don't have a single rupee in my pocket
          I belongs to a poor family
          I am just requesting you if you can do anything without peying money than do it
          Otherwise I want to withdraw my complaint from consumer complaint without harming my money.
          Thank you for your support.
          Because you want to pay 10% fee of my money for solving the problem. But I can't really pay anything towards you, because I have nothing in my pocket.
          May 27, 2021
          Updated by Zubair Ahmad Dar
          Sir I want my money back without charging any fee. Your service holder called me to charge 10% of my money as legal bank agreement, so that they will submit my money back. He also said that if I can't submit 10% they will submit my money to charity. But sir I don't have any money in my pocket to submit you. So please do something without charging any fee that will be your most kindness, otherwise withdraw my complaint without harming my money. I also filed the same case in cyber police they are tracking them. So please be corporative, it's a humble request from my side.
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            S
            sajinfns
            May 25, 2021
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            Please provide an update regarding my refund.

            I already emailed to customer support but no responds from them.

            It's a big shame that as an airline company you need to respond customers.

            PNR for reference - RESZWB
            Aug 9, 2021
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Verified Support
            May 26, 2021
            IndiGo Customer Care's response
            Dear Sir,

            We would like to inform you that a refund has been processed from our end on 5th May'2021 to the initial mode of payment and the amount will be credited in 3-4weeks. Request your patience. Thanks.

            Regards,
            Team IndiGo
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              D
              Dimpi Verma
              May 22, 2021
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              Resolved

              I received a call from indigo airlines. There was one lady named pooja sharma who called me and explained me about recruitment process. She gave me the mail id of indigo hr and told me to submit my documents on that id. I submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by pooja sharma That was In the of airlines. It was happen yesterday. Before something else happen I got to know about it, today they asked me to give telephonic interview. Bt before something happen I got to know it is fraud I did online research. I want money back as I am just a student doing my graduation and even a small amount of money means a lot for me. I want you to take immediate action towards. They have fooled so many people taking too much money from a needy person I have four phone number of different person who called me their email id and their account details so kindly cieze their account as soon as possible.
              Aug 11, 2021
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              Verified Support
              May 23, 2021
              IndiGo Customer Care's response
              Dear Ms Verma,

              Please be informed that IndiGo never charges any fees for conducting interviews. If you wish to apply for a job with us please visit the careers section on our website http://goindigo.in.

              Regards,
              Team IndGo
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                S
                sumith guptha
                May 19, 2021
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                Resolved

                We have booked a group booking tickets by making a quarter payment. Due to the lockdown situation we have requested for cancellation 15 days prior. Where they have cancelled with 100% Forfeiture. Which is pathetic.

                However when i reached out to [protected]@goindigo.in they are telling this cancellation policy is as per there website.

                But their website doesn't mentioned such things which is misleading to customer:
                https://groupbooking.goindigo.in/FAQ.htm
                https://groupbooking.goindigo.in/TermsAndConditions.htm

                If we are not aware the policy are how can we act on it?
                They should provide the cancellation polices and cannot imply there own rules to scam and make the people suffer.
                Aug 14, 2021
                Complaint marked as Resolved 
                IndiGo customer support has been notified about the posted complaint.
                Verified Support
                May 20, 2021
                IndiGo Customer Care's response
                Dear Mr Guptha,

                We understand your concern. We believe that our team has responded to your concern on Twitter and request you to maintain a single platform for asssistance.

                Regards,
                Team IndiGo
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                  M
                  Mayuri Sawalkar
                  May 19, 2021
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                  Resolved

                  I have book my ticket for 2 passengers for 23 rd May from Nagpur to Mumbai.
                  Through net banking sbi amount is deducted but ticket is not confirmed neither PnR is generated.Payment status showing as "payment initiated"
                  Very poor experience with indigo worst site.
                  I need confirmation or else give me refund afterall it's huge amount of 8262 rs.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  May 20, 2021
                  IndiGo Customer Care's response
                  Dear Ms Sawalkar,

                  We are looking into it, please allow us sometime.

                  Regards,
                  Team IndiGo
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                    K
                    kasundra himani
                    May 18, 2021
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                    I sent a documents on [protected]@goindigo.info and i got call from shrinivasan reddy hr head of indigo at rajkot airport.
                    I follow the procedure with below mails and paid 39000.
                    As per conversation with him i will get the courier of offer letter, uniform and bank ac details tomorrow.
                    IndiGo customer support has been notified about the posted complaint.
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                      F
                      Faizaaa
                      May 16, 2021
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                      A fraud company in the name of Indigo Airlines have taken money that is amount of 5500 and 6800 as luggage fees and tax fee. I am really worried, can you please help me out.
                      IndiGo customer support has been notified about the posted complaint.
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                        F
                        Faizaaa
                        May 16, 2021
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                        Two person in the name of Indigo Airlines have taken my 5500+6800, they said it is the luggage fees and tax fees. Could you please help me out in getting my money back?
                        IndiGo customer support has been notified about the posted complaint.
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                          B
                          beast gaming
                          from New delhi, Delhi
                          May 15, 2021
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                          Address: C-3-393-First floor C/o of Bs Bhatia

                          Dear sir/madam
                          Booking reference number[protected]
                          Pending since long please refund
                          Details below
                          Flight cancelled from Airlines side
                          [protected][protected][protected][protected][protected]

                          Your Booking is In-Progress with booking reference number : REF[protected]
                          Departure Flight

                          Indigo
                          6E - 2167
                          ATQ | 22:00
                          Amritsar (Amritsar)
                          Dec 01, Tue
                          Duration
                          01h 15m DEL | 23:15
                          Indira Gandhi Airport (Delhi)
                          Dec 01, Tue
                          Stopover : 06h 55m layover at Delhi

                          Indigo
                          6E - 251
                          DEL | 06:10
                          Indira Gandhi Airport (Delhi)
                          Dec 02, Wed
                          Duration
                          02h 20m GAU | 08:30
                          Borjhar (Guwahati)
                          Dec 02, Wed
                          Traveler(s) Information
                          S.No. Gender Traveler's Name Date of Brith
                          1 Male Inderjit Singh (Adult)
                          Additional Service Requests for (Inderjit Singh )
                          Meal : Wheelchair :
                          2 Female Baljit Kaur (Adult)
                          Additional Service Requests for (Baljit Kaur )
                          Meal : Wheelchair :
                          Price Information
                          Total Price :₹ 16221.00
                          Billing Information
                          Email [protected]@gmail.com
                          Mobile Number [protected]
                          Thank you for your Booking.
                          Your booking is under process kindly wait for a while. The process may take 30 minutes; if the process gets delay then you can contact our travel experts on toll-free number[protected].

                          Have a safe journey! Terms & conditions
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 06, 2021
                          IndiGo Customer Care's response
                          Dear Beastgaming,

                          Please share the PNR via private message as we are unable to fetch information from the given ticket details.

                          Regards,
                          Team IndiGo
                          Jun 08, 2021
                          Updated by beast gaming
                          logo
                          Booking Confirmation(PNR) FNPL3K
                          Airline Locator : FNPL3K

                          Reference No. : REF[protected]
                          Jun 08, 2021
                          Updated by beast gaming
                          Please do the needful as pnr sent as still no assistance
                          Jun 10, 2021
                          Updated by beast gaming
                          Please update on this dear sir as still no update and pnr updated already
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                            B
                            beast gaming
                            from New delhi, Delhi
                            May 15, 2021
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                            Dear sir /madam
                            The flight Indigo 6E-2167 Amritsar to new delhi
                            and Flight no 6E-251 New delhi to guwahati dated 1-december got cancelled from Airlines side but still money not refunded
                            Total cost Total Price :₹ 16221.00
                            Booking reference number Ref[protected]
                            Pending since too long please refund the money
                            Two passengers
                            [protected][protected][protected][protected][protected][protected]

                            Your Booking is In-Progress with booking reference number : REF[protected]
                            Departure Flight

                            Indigo
                            6E - 2167
                            ATQ | 22:00
                            Amritsar (Amritsar)
                            Dec 01, Tue
                            Duration
                            01h 15m DEL | 23:15
                            Indira Gandhi Airport (Delhi)
                            Dec 01, Tue
                            Stopover : 06h 55m layover at Delhi

                            Indigo
                            6E - 251
                            DEL | 06:10
                            Indira Gandhi Airport (Delhi)
                            Dec 02, Wed
                            Duration
                            02h 20m GAU | 08:30
                            Borjhar (Guwahati)
                            Dec 02, Wed
                            Traveler(s) Information
                            S.No. Gender Traveler's Name Date of Brith
                            1 Male Inderjit Singh (Adult)
                            Additional Service Requests for (Inderjit Singh )
                            Meal : Wheelchair :
                            2 Female Baljit Kaur (Adult)
                            Additional Service Requests for (Baljit Kaur )
                            Meal : Wheelchair :
                            Price Information
                            Total Price :₹ 16221.00
                            IndiGo customer support has been notified about the posted complaint.
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                              S
                              Swetha surendran
                              May 13, 2021
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                              Resolved

                              I have got offer letter

                              I have got a mail from indigo airlines .I want to check whether it’s true or not...
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                              S
                              S.Shivnath
                              May 8, 2021
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                              Address: 68, ballygunge circular road ground floor, kolkata WB

                              Dear sir,

                              My self Shivnath sinha, My Fight details As below.:-

                              PNR no. -CW975W, flight no.-6E 7306, Flight timing 15:30pm from Gorakhpur to kolkata.

                              indigo staff at Gorakhpur airport are not allow to board on the plan, saying that "your RT-PCR negative report is invalid, Because 72 hours is completed".

                              I received my report yesterday evening i.e 07.05.21. and book a flight to coming Kolkata. but i am not able to board in the plan.

                              for your kind information in Gorakhpur no one received the RT-PCR Report within 24 hours except they pay more than Rs 2000 for RTPCR report.

                              i am attaching my RT-PCR the report for reference, as per report time i can board on the plan before departure of flight to kolkata.

                              My booking is corporates booking, kindly refund the my booking fare.

                              Regards
                              Shivnath sinha

                              Email ID:- [protected]@gmail.com
                              IndiGo customer support has been notified about the posted complaint.
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                                V
                                Viraja Shinde
                                May 7, 2021
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                                I got fake offer of Ground staff job under name of Indigo airlines through shine.com. They demanded 2500 as registration fees, they send me some offer letter, test link which I'm attaching with this mail. After these letters which is signed by Shivam Malhotra that's why I thought it was genuine. But after paying registration fees they demanded 8000 more. Then I find suspicious and because I don't have enough money I requested them to refund fees. But they are not refunding it. I'm mentioning their contact numbers below:

                                Raj Shekhar:- [protected]
                                (who's contact number is mentioned in message I got through shine.com)

                                Other Verification officer:- [protected]
                                ( With whom my conversation done and demanded all these amounts.)

                                They told me to transfer money to Mr.Surya Prakash's Account.

                                I find here that as there is similar case of hrgadhavi too.

                                Please take it seriously because like me other innocent people are becoming victim of these same people.
                                IndiGo customer support has been notified about the posted complaint.
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                                  R
                                  Rekha Gowda
                                  May 7, 2021
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                                  I go a mail from indigo regarding my job confirmation. They are asking me to pay 460 rs for document verification. Is that is true?
                                  IndiGo customer support has been notified about the posted complaint.
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