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IndiGo Complaints & Reviews

2.7
Updated: Apr 29, 2026
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IndiGo reviews & complaints page 51

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A
Arunkrsh2000
from Patna, Bihar
Oct 28, 2021
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Today 20th oct 2021I arrived Bhopal from Lucknow via Delhi by IndiGo 6E 2235 and 6E 5183 . When I reached hotel I found 1.25 lakh was theft during transit.My PNR NMGUSD.
IndiGo customer support has been notified about the posted complaint.
Sir,

We are concerned to take note of this. This is note the kind of service we wish to render to our passengers. Please be rest assured that we are here to assist you. As checked, the PNR details don't match with the flight details. We sincerely request you to let us know the correct PNR so we can get it checked with our team at the earliest.

We request you to contact us via Facebook/Twitter or you may write to us at customer.[protected]@goindigo.in. Our team will assist you in the best way possible in this regard.
We look forward to your understanding and cooperation.

Regards,
Team IndiGo
vasudugar's reply, Nov 3, 2021
Don't give false hope. You immediately denied my money being stolen. Is this done now by Indigo inorder to gear up revenues...
Pnr : IWZ52N
Arunkrsh2000's [Complaint's author] reply, Nov 11, 2021
PNR NWGUSD
DATE OF JOURNEY 28OCT 2021
LKO-DEL by 6E2235
DEL-BHO By 6E5183
This is very common fraud done nowadays by indigo. Also they live in denial.of this fraud
IndiGo Customer Care's response, Nov 8, 2021
Verified Support
Dear Sir,

We're sorry for the experience. As checked, our customer relations team has contacted you, we'd request you to revert to the same mail for further assistance. Our team will assist you in the best way possible.

Regards,
Team IndiGo
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    D
    Dr. GOPI.K.G AIYER.PhD.
    from Chennai, Tamil Nadu
    Oct 28, 2021
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    Auto seat not allotted while doing web checking. so, delay in creating boaring pass.
    why the consumer has to pay for seat allotment. its against the consumers right.
    why I should not file being a consumer for compensation being the right for seat when the flight tkt was booked and paid.
    IndiGo customer support has been notified about the posted complaint.
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      S
      Sarveshvaran
      Oct 27, 2021
      Aug 5, 2023
      This thread was updated on Aug 5, 2023
      Resolved
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      Resolved

      Damaged check-in baggage

      I am writing to request that Indigo Airlines to compensate me for damage to our checked baggage.
      On 23rd October 2021, I flew from Tiruchirappalli to Hyderabad on flight 6E-7282 . I checked in 2 pieces of baggage, bearing baggage tag numbers 6E [protected] and 6E [protected].
      Upon arrival at Hyderabad, I discovered that my checked baggage bearing tag numbers 6E [protected] and 6E [protected] had been damaged. I immediately reported...
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      C
      Ciberi
      from Kolkata, West Bengal
      Oct 27, 2021
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      Address: Giiff in cheap rates for the address

      Thu and Fri Jan 31st of the address and I'll send you an email ✉️✉️ and order money refund problem online shopping
      IndiGo customer support has been notified about the posted complaint.
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        N
        nitin-1
        from Mumbai, Maharashtra
        Oct 26, 2021
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        Address: MUMBAI

        Not received back the spectacles after security check in 16-10-21 mumbai-bengaluru flight no6e199 boarding time 4-25 am departure time 5-10 am
        please help to get it back
        regards
        puranik/nitin/mr
        IndiGo customer support has been notified about the posted complaint.
        Dear Sir,

        We request you to please check this with the concerned airport authorities.

        Regards,
        Team IndiGo
        nitin-1's [Complaint's author] reply, Nov 6, 2021
        REMOVE THE COMPLAINT AS THE WHEREABOUTS OF SPECTS LOST FOUND EVEN THOUGH NOT ACTUALLY RECEIVED-BACK-TO ME BUT THEY ARE CERTAINLY NOT LOST ON THE AIRPORT ON 16-10-21 OR 17-10-21.
        REGARDS
        N D PURANIK
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          P
          pankaj saklani
          Oct 26, 2021
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          Address: Dehradun

          When i was registered in shine.com
          After tht they call me and they told me your resume now shortlisted.after that they said give us 2500 rs for registration, i would send him, after that they told me, you are selected now they had send me a hdfc bank new account form and said 5000 pay us. So i didn't pay 5000 but i paid 2500 please we are not strong financially that's why i apply here.so i would request you please return my money
          Total they get my 4000 rs, one another company also called me and they were taking my fake interview they charge 1500 rs i paid but they also cheat me.total amount is 4000 rs .so please return my money [protected]
          IndiGo customer support has been notified about the posted complaint.
          Dear Sir,

          We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

          Regards,
          Team IndiGo
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            A
            ALL MIGHT
            Oct 22, 2021
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            I have booked a flight of travel date Oct 1 2021, I want to download Travel certificate of this but it's showing that No Data Found for this PNR.
            IndiGo customer support has been notified about the posted complaint.
            Dear Sir/Ma'am,

            You may obtain a travel certificate by visiting https://bit.ly/3E5Dw8c .

            Regards,
            Team IndiGo
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              S
              Sharmilams
              from Pudukkottai, Tamil Nadu
              Oct 22, 2021
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              Address: 1/94, kulamangalam south Pudukkottai district

              I had applied indigo airlines job from Google after 9 months ago I first got the call from this number protected I told me that is indigo airlines department was talking.they asked two or three questions in the name of interview. They said you should paid 1, 30000 and then yo get the job.In nowdays they are not responsible for me . So please return my amount or promote my job opportunity sir.
              IndiGo customer support has been notified about the posted complaint.
              Dear Sir/Ma'am,

              We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants / candidates. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

              Regards,
              Team IndiGo
              Dear Sir/Ma'am,

              We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants / candidates. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

              Regards,
              Team IndiGo
              Sir but it's your employer asked these amount. So pls refund the amount or give any job for me
              's reply, Nov 18, 2021
              contact details

              [email protected]

              750 573 7819
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                P
                pamelachristabel
                from Trivandrum, Kerala
                Oct 20, 2021
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                Resolved

                I booked my flight from Kozhikode to Delhi for 22nd October 2021, But unfortunately I tested covid positive, gave request for cancellation after uploading the RTPCR valid report, they offered the full amount will be repaid, but now seems like they've cancelled the booking and not even paid the amount which they've offered, Why is it so ? I want to know the actual cause, when will the amount be refunded? Am attaching the report and the tracking status below .
                Nov 23, 2021
                Complaint marked as Resolved 
                IndiGo customer support has been notified about the posted complaint.
                Verified Support
                Oct 21, 2021
                IndiGo Customer Care's response
                Ms. Christabel,

                This is to keep you apprised that the entire amount has been refunded from our end to the agency. Therefore, we request you to get in touch with the travel agent after 24-48 hrs to claim the amount. A cancelled itinerary with all refund details have been sent to the registered email ID.

                Regards,
                Team IndiGo
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                  N
                  Oct 19, 2021
                  Resolved
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                  Resolved

                  Address: Lajpat Nagar, New Delhi

                  I had applied indigo airlines job from google, after 1 day I first got a call from this number [protected] It told me that its May Indigo airline department was talking and it got me talking to another number +[protected] It asked me two or three questions in the name of interview and after keeping sall hold for a while, I said Shashank, you have been selected.And then it said I talk to your sir who is telling his name Rohit Sharma[protected] It called me and asked me to pay Rs.1500 for the approval letter which was refundable by doing so Called this number from this number +[protected] It gave its name as Nitesh Ahuja to these logos of Indigo from the accounts department.These people have paid me more than 1 lakh till now and are still asking for 25000 for refund, out of which Rohit Sharma demanded all the money from me And he is still calling to me please Help me please.
                  Nov 19, 2021
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 19, 2021
                  IndiGo Customer Care's response
                  Dear Sir,
                  Verified Support
                  Oct 19, 2021
                  IndiGo Customer Care's response
                  Dear Sir,

                  Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

                  Regards,
                  Prabhdeep Singh
                  these its fake Aadhar card end indenty card who took money from me
                  Rohit Sharma, who is telling me his name, has given me Aadhar and Indent card of his company.
                  This is his Aadhar and Indenty card in the company's please help. and this is the number of the one who took money from me[protected] Please help me please any one please help me
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                    D
                    DM Dispur Circle
                    Oct 18, 2021
                    Resolved
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                    Resolved

                    Flight Missed

                    As a frequent flier of your airline, I am incredibly disappointed with my recent experience (18/10/2021) with your #IndiGo.
                    I arrived for my scheduled Flight 6E2001 Delhi to Guwahati. The timing of that flight was 3:35 PM (1535 Hrs). The boarding time was 2:50 PM (1450 Hrs). Having done the security checks and arriving the Bag Counter around 2:45 PM (1445 Hrs) we were informed that the Luggage cannot be taken as we have arrived late....
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                    B
                    Bezaleel
                    from Pathanamthitta, Kerala
                    Oct 18, 2021
                    Resolved
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                    Resolved

                    Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
                    Website: book.goindigo.in/Payment/New

                    My name is Bezaleel and i just booked a ticket using the indigo site from Mumbai to kochi and the ticket was not generated due to a site error from indigos end, the payment has been deducted and credited to indigo and I have proof of deduction as SMS as well as the site shows I have zero balance to pay. I called the indigo customer service number which did not respond on time, after calling Mumbai airport helpline I got indigo personnel no. who told that they don't have any idea of such payment. I called my bank and they too told me to contact indigo as they are the beneficiary...Please get back on this issue, I have to immediately travel and there is zero interest from indigo to resolve the matter other than their standard automated answer. I am a student and i wont be able to afford the ticket as soon as it hikes price due to an system error from indigo.
                    Nov 23, 2021
                    Complaint marked as Resolved 
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 19, 2021
                    IndiGo Customer Care's response
                    Sir,

                    We are sad to note the inconvenience. We have now sent the confirmed itinerary to your registered email inbox, please check.

                    Regards,
                    Team IndiGo
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                      H
                      himu9207
                      Oct 18, 2021
                      Resolved
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                      Resolved

                      Hi,
                      It is very much disappointment to write this post. But I am writing because IndiGo (InterGlobe Aviation Ltd) costumer care executives are not able to resolve my refund issue.

                      PNR1- ML9EYZ
                      PNR2- JFT9TL

                      1)Miss Payal - 06oct, Timing -17:18, 19 min - to listen call record.
                      02)Mr. Swadhin - 15 oct, 17:49, 46 min

                      03)Mr.Miss Komal- 18 oct, 15:00, 15 min

                      My flight ✈️ got canceled due to Pune runway closer. After that I opt for refund on 06oct process been initiated my Miss Payal and she assured me that I will get my refund within 5 days.
                      But nothing happend

                      On 15 th oct I called to costumer care and relate same story. After listening Mr Swadhin told me that all amount credited in your account, then I asked for proof but he didn’t provide. After that he admitted it’s not credited since we have some technical issue. After that I asked when will I get ? He replied today’s EOD you will get or wait max 3 days and if not credited.
                      But nothing happend

                      On 18th Oct means today’s

                      Called to costumer care call picked by Miss Komal she was so arrogant and She don’t want to listen anything.
                      Simply she told that it take 5 days time.

                      Since 06oct till today’s it’s 10days but not a single rupee I got.

                      Hope IndiGo (InterGlobe Aviation Ltd) will action on that.
                      Nov 28, 2021
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 23, 2021
                      IndiGo Customer Care's response
                      Hello Sir/Ma'am,

                      Please accept our sincere apologies for the experience. As per our records, our customer relations team has replied to you and addressed your concern.

                      Further, we have shared your feedback with the relevant department for review and staff briefing. Hope to serve you better in the future.

                      Regards,
                      Team IndiGo
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                        S
                        Sudipto M
                        Oct 17, 2021
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                        6E 345 departed 9 minutes prior to scheduled departure time on 17 th Oct 2021, and our family of 4 was not allowed to board in spite of 3 members being at the boarding gate on time. We are being forced to take a different flight at a higher price
                        IndiGo customer support has been notified about the posted complaint.
                        We understand your concern, Sir. We always try to accept the passengers reporting marginally late. However, due to the nature of operations, it is not always possible for us to accept passengers after counter/gate closure. We look forward to your understanding. ~Team IndiGo
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                          Sharanyasp
                          Oct 16, 2021
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                          About groundstaff interview
                          IndiGo customer support has been notified about the posted complaint.
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                            P
                            potts1979
                            from Pune, Maharashtra
                            Oct 16, 2021
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                            Hi, I has my tickets for Pune to Ahmedabad on 6h November through indigo flight 6E 547 with PNR no MQSP2U which standard time of departure was 7:10 am which has rescheduled by airlines on same day 18:00 hours. Which has cause inconvenience to me. As I have important meeting to attain on same day morning. So due to rescheduling by airlines it get deviated. So kindly cancel my tickets and provide me full refund for same.

                            Regards
                            Chetan Khatri
                            [protected]/ [protected]
                            IndiGo customer support has been notified about the posted complaint.
                            Sir,

                            As we can check the details for the mentioned PNR, our customer service team must have got in touch with you over the call and assisted you with the full refund. The refund has been processed today to the primary mode of payment i.e. virtual id of primary agency. Please check the refund details at http://bit.ly/2D8bAn6 and contact only your concerned agency after 24 - 48 hrs to claim the refund.

                            Regards,
                            Team IndiGo
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                              sonal_jain27
                              from Mumbai, Maharashtra
                              Oct 13, 2021
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                              Address: Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001 India

                              I have been chasing IndiGo Airlines and their related service providers pertaining to Cancellation Assistance.
                              I have booked a ticket from Prayagraj to Mumbai for travel date 19th Oct, 21.
                              I have paid for Cancellation Assistance to safeguard the ticket liable for cancellation.
                              I have not received Travel Kit Insurance from them.
                              I also contacted Segura Services Private Limited(underwriter :Liberty General Insurance) and mailed to [protected]@asego.in
                              Indigo and Segura both of them are passing the balls to each other.Asking me to contact source of purchase.The booking has been done from IndiGo website.

                              Please redress my grievance at the earliest.

                              Thanks
                              Sonal Jain
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 18, 2021
                              IndiGo Customer Care's response
                              Dear Ma'am,

                              We believe our customer relations team has reverted to your email. You may revert to the same mail trail for any further assistance/clarification required. Thanks!

                              Regards,
                              Team IndiGo
                              Oct 19, 2021
                              Updated by sonal_jain27
                              Dear Indigo Team,

                              Can you please share about the mail details(timing, ticket ID, sender).
                              If possible please attach the screenshot of your mail also.
                              As I have not got any appropriate response from your team.

                              Regards
                              Sonal Jain
                              Verified Support
                              Oct 21, 2021
                              IndiGo Customer Care's response
                              Dear Ma'am,

                              As checked, our customer relations team has already reverted to your email on 13/10/2021 at 1406hrs. Please check and revert for further assistance.

                              Regards,
                              Team IndiGo
                              Oct 22, 2021
                              Updated by sonal_jain27
                              Is that even an appropriate response?

                              Oct 22, 2021
                              Updated by sonal_jain27
                              Please do one thing communicate to Liberty General Insurance and ask them to provide Policy document against PNR: HNZM4D.
                              As the payment already been made as confirmed by you.

                              Regards Sonal Jain

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                                K
                                kalyandutta2007
                                Oct 13, 2021
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                                Website: goindigo.in

                                @IndiGo6E had a booking from Abu Dhabi to Kolkata on 10/10/21 at 23:40 PNR AK1DKM. Turned up at airport to know flight had departed at 3:25 am. DUPED big time. Rebooked on 11/10/22 on Indigo at 2:45 am PNR OMN34Q. Tried calling airlines. All bots. Lodged a complaint at desk.
                                IndiGo customer support has been notified about the posted complaint.
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                                  nittnkapoor
                                  Oct 12, 2021
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                                  Would like to highlight here that Indigo airport staff behaviour was extremely rude and instead of providing me with an option of re scheduling they literally throwed me away from the airport. I lost my total money on my ticket from Mumbai to Dubai as your call centre associates told me that the ticket can only be re scheduled from the airport wherein the indigo airport staff never talk about re scheduling rather they only want me to be out of the airport as early as it can be. It’s very very sad episode and I look forward to refund for my ticket. Check my calls made via my number [protected] to your customer care centre without any resolution. Thank you
                                  IndiGo customer support has been notified about the posted complaint.
                                  Oct 12, 2021
                                  Updated by nittnkapoor
                                  Would like to highlight here that Indigo airport staff behaviour was extremely rude and instead of providing me with an option of re scheduling they literally throwed me away from the airport. I lost my total money on my ticket from Mumbai to Dubai as your call centre associates told me that the ticket can only be re scheduled from the airport wherein the indigo airport staff never talk about re scheduling rather they only want me to be out of the airport as early as it can be. It’s very very sad episode and I look forward to refund for my ticket. Check my calls made via my number [protected] to your customer care centre without any resolution. Thank you
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                                    vasudugar
                                    Oct 12, 2021
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                                    Money stolen from checked in baggage

                                    My cash amount of 25000 rupees was stolen from checked in baggage. I was traveling from Patna to goa and when I arrived at goa hotel which was 50km from airport I saw the zip of pocket in which I kept my money open and cash missing. I event didn't had enough money to go back to airport to report this since cab drivers there only accepts cash, I immediately called indigo airlines to report this and I called my father to report this at Patna...
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