I booked a round trip flight ticket from Pune to Lucknow on 17th January 2021, on the Indigo Website, through my desktop and used Google Pay to make the payment.
The amount had been deducted from my account but no confirmation on the booking has been made.
Please find attached the screenshot of the same for your reference.
Since then, I have been getting automatic replies like "With reference to your email, we would like to inform you that the amount of INR 9, 622 will be auto refunded and same will be credited in 7-10 working days."
But it has been over 9 months, and even after sending details of my bank statement, they have not credited the amount back.
Then on Jan 30th, they wrote:
"With regard to your mail, we would like to confirm that we have received a payment of INR 9622 on 18th January and this amount is refunded back to original mode of payment under refund ID rfnd_GRZcMndwczYj4Y . This may take 7-10 working days for the amount to reflect in your account."
Then, after mailing again and again, they wrote, "With reference to your mail, we would like to confirm that we have processed a refund of INR 9622 under refund ID rfnd_GRZcMndwczYj4Y
Further, this is to inform you that all the card holders has right to dispute the transaction with their banks if they are not aware about the details of the said transaction. Raising dispute against the said transaction will make the bank to investigate the matter internally within their departments and as well as the Merchant bank to provide resolution to the customers.
Therefore, we would request you to kindly make a call to the card dispute division and raise a dispute for faster response."
I checked with my bank and they said that the reference number does not exist.
After so many mails and to-fro of information, I am still struggling to get my refund of almost 10k after over 9 months from the date of payment.
Nov 5, 2021
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2021
IndiGo Customer Care's response Dear Sir,
We sincerely apologise for the inconvenience caused. We'd request you to please share your detailed Feedback at bit.ly/3jc8a5m so we may look into it.
Regards,
Team IndiGo
We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.
Regards,
Team IndiGo