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IndiGo Complaints & Reviews

2.7
Updated: Dec 28, 2025
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IndiGo reviews & complaints page 51

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S
Swarali Sharma
Oct 8, 2021
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I applied for a job seeking website and I got a call from Indigo the woman asked me to pay the registration charges and give a invoice against it she promised me to provide a job in Indigo and took a assessment test as well but as soon as I started calling her afterwards she gave an unsatisfied answer. I tried contacting her but since then she's been avoiding me.
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    DebalinaDam
    from Agartala, Tripura
    Oct 7, 2021
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    Resolved

    Dear Team, This is Debalina here, actually I have a flight from IXA TO BLR dated[protected]E-182 connecting with 6E-875 PNR: EEUE6L, layover CCU airport approx 1hr 30 min.
    I also web check-in for both the aircraft and took my e-boarding pass with seat purchase for the CCU-BLR Sector (Seat No: 16F).
    Now the fact is, after I arrived at CCU from IXA, I am going for the lunch to the cafeteria which is present at the airport terminal...after few while one phone call coming to my mobile on behalf from the Indigo Airlines @4:12p.m. and advice me to report hurry at the boarding gate for boarding...then I sharply report at the boarding gate approx 4:15 p.m. & I informed that the boarding gate has been closed and I will be shifted to the next flight of Indigo for BLR by the IndiGo ground staff.
    But the flight departed at 4:26 P.m.
    After that they did not shift me to any other alternative flight of Indigo which was promised by the staff at the boarding gate.
    Now I urge to you for refund back of my CCU-BLR flight fare including the seat purchase money.
    Thank you
    [protected]/[protected]
    email: ashik.[protected]@yahoo.co.in
    +4 photos
    Oct 7, 2021
    Complaint marked as Resolved 
    Now I just want to take refund my money for the IXA-BLR *(CCU-BLR) Sector of Indigo including seat purchase amount and the fare of another flight ticket which I booked on Air Asia of Rs. 5, 440/- on same day due to IndiGo did not keep their promise to shift me on another IndiGo flight on same day as it was so important for me to reach BLR on same date as I told to the IndiGo ground staff incharge at the point of boarding gate.
    IndiGo customer support has been notified about the posted complaint.
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      Neha Bhutia Mur Moo
      Oct 7, 2021
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      Hello, I m neha mujhe 07.10.2021 morning me indigo airlines se call aai thi they said I have shortlisted for this job n they took 2650 from me for job application n then I did the payment after that they sended me questions for interview preparation n later asked me to pay 5000 more for security checking n documents verification.. I denied to give n asked for my refund but they were refusing to refund my money.. later I called them again n phone got switched off .. in the name of indigo company they r spoiling it . What a shame.. plz do something..
      IndiGo customer support has been notified about the posted complaint.
      Dear Ma'am,

      We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

      Regards,
      Team IndiGo
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        Neha Bhutia Mur Moo
        Oct 7, 2021
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        Mujhe indigo airlines se call aaya tha interview k liyeeee he took 2650 from me later he asked for 5k but I didn't have them cuz it was fraud in the name of indigo tey r spoiling
        IndiGo customer support has been notified about the posted complaint.
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          M
          Mohsinchalkoo
          Oct 7, 2021
          Resolved
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          Resolved

          As I had cpml and ctpr service but nothing was served

          Good morning
          I travel yesterday from delhi to Kolkata
          On flight number 6e-2841 arround ke 22:15
          As on my boarding card it was mentions in service that CPML AND CRPR SERVICE
          BUT when asked the cabin member about the food
          She told me that it is chargeable
          As per the policy under these scheme a beverage and a snack is complimentary
          But it was reject by the cabin member
          Pnr number-...
          +1 photos
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          R
          Rashmi Motewar
          from Pune, Maharashtra
          Oct 7, 2021
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          We wanted to book the tickets from Mumbai to Goa by indigo airlines.Booking amount duducted but no tickets or booking information received.
          IndiGo customer support has been notified about the posted complaint.
          Dear Ms Motewar,

          We'd request you to please share your detailed Feedback at bit.ly/3jc8a5m so we may look into it.

          Regards,
          Team IndiGo
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            P
            Punit kumar sngh
            from Hamirpur, Uttar Pradesh
            Oct 7, 2021
            Oct 8, 2023
            This thread was updated on Oct 8, 2023
            Resolved
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            Resolved

            Address: Lucknow

            Hello, I got call from Mr. Satyam Bhargav sir from Lucknow to join online ticket booking job in indigo airlines... And I applied, as their system I paid 2150 as a registration fees, also training fees 8640 and again uniform fees 16400 and again medical fees 24600 and again security fees 35200... So please help me for this fraud and start verification about Mr. Satyam Bhargav ... Thanks
            +4 photos
            Jun 21, 2022
            Complaint marked as Resolved 
            Hr sat yam bhargav Mobile number +98938070828 [email protected]
            IndiGo customer support has been notified about the posted complaint.
            Verified Support
            Oct 08, 2021
            IndiGo Customer Care's response
            Dear Sir,

            Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

            Regards,
            Team IndiGo
            Verified Support
            Oct 18, 2021
            IndiGo Customer Care's response
            Sir,

            This seems to be fraudulent. We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

            Regards,
            Team IndiGo
            Hello, I got call from Mr. Satyam Bhargav sir from Lucknow to join online ticket booking job in indigo airlines... And I applied, as their system I paid 2150 as a registration fees, also training fees 8640 and again uniform fees 16400 and again medical fees 24600 and again security fees 35200... So please help me for this fraud and start verification about Mr. Satyam Bhargav ... Thanks
            Fraud
            Resolved ho gaya refund kyu nhi hua abhi
            Please refund
            Refund my Manny please
            8 month ho gya kab refund hog
            Please refund my manny
            Latest complaint Payment not refunded. has been filed on 21/06/2022. Latest Resolved Payment not refunded. was resolved jun 21/2022. IndiGo ranks as the #2 most complained about among Airlines.
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              S
              Syed Sharmeen
              Oct 6, 2021
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              Today I was trying to book a flight from Hyderabad to Pune, error msg popped up after the payment, payment was done from the hdfc bank but the tickets was not booked
              IndiGo customer support has been notified about the posted complaint.
              Dear Customer,

              At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                L
                Laxmipriya jena
                Oct 6, 2021
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                Address: Indra gandhi international airport.delhi

                Hii...I am Laxmipriya jena.my friend name is Bikash lenka. Dt- 13/9/21. At 5.58PM I have received a call from indigo whose name is vikram singh( HR) Indra Gandhi National airport delhi.first he took from us 1500 for the registration. Then he take 3000 for making passport & police varification. Then he take 6300 for dress code. 5268 for aggrement. Then he take 5150 for insurance. The he take 2300 for entry pass. Then he took 2480 for Making NOC. Then he will take 3000 for NOC letter. Please help for returning our all money from this fraud. 😭 Now the number is become off.phone number of vikram singh +[protected].
                IndiGo customer support has been notified about the posted complaint.
                Dear Ms Jena,

                Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

                Regards,
                Team IndiGo
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                  B
                  Bibitha Bibs
                  Oct 6, 2021
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                  Address: Delhi

                  Today morning received a call from [protected] and [protected] assuring me the selection for job as ground staff technical officer in IndiGo airlines. They mentioned the Airport Authority of India durring their conversation.
                  I sent them my resume qualification marklist and certificates I'd proof passport photo as they demanded... I felt the call fishy when they called me back within half hour to pay the refundable amount of 2100.
                  I am sure that not from Indigo side they demand money for recruitment.
                  Names mentioned Mahi Sharma and Vikas
                  IndiGo customer support has been notified about the posted complaint.
                  Dear Ms Bibs,

                  Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

                  Regards,
                  Team IndiGo
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                    prasad0074
                    Oct 6, 2021
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                    I was traveling from Pune to Bangalore on 06/10/2021 at 9.10 am but due to technical issues flight delayed after boarding on flight. Due to this I miss my meeting and I lost my tender. Same day I have flight at 6.20 am. I claiming my ticket money. As
                    IndiGo customer support has been notified about the posted complaint.
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                      naman73
                      Oct 5, 2021
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                      Resolved

                      I am a student traveling from India to Toronto via Dubai so I booked a flight up to Dubai from Nagpur with Indigo via Hyderabad where I got denied boarding to the flight and the concern was my RT-PCR test does not have a sample collection time instead it had sample confirmation time, the test was ICMR approved and I also got clearance from the indigo staff at Nagpur where they checked my hotel bookings and visa for Dubai plus they also checked my tickets from Dubai to Toronto.on top of that, my documents were also again checked in Hydrabad for rapid PCR but they cleared me but I was denied while taking boarding pass and later I was told they will give me the next flight, another flight at the same time another day by the assist managerager so I underwent another RT-PCR test for 2000rs from the airport then they told me that they don't have the vacancy for me. They took me outside the airport got my luggage back(which was sent to Dubai from Nagpur) and asked me to contact the indigo staff(ticket counter) to get in touch with him when I contacted them regarding the alternate flight they said they don't have vacancy and manager didn't show up and gave me excuses like a server error. I waited at the airport for 14 hours and nothing happen I missed my flight from Dubai to Toronto also lost all the money for hotel reservations and had to go back to my home in Nagpur without any assistant they gave very ill-treatment and left me stranded there. how can they do that, why didn't they denied me entry in Nagpur, and if not there why not in Hyderabad before rapid PCR where documents were checked by their staff and if I was not carrying the valid report it does not allow them to torture me whole night by giving me different excuses and false hope.
                      Nov 11, 2021
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 08, 2021
                      IndiGo Customer Care's response
                      Hello, Sir

                      We are sorry to hear about your experience. Could you please share your PNR for us to check?

                      Regards
                      Team IndiGo
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                        K
                        Khaja Hussain Mulla
                        from Kurnool, Andhra Pradesh
                        Oct 2, 2021
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                        Resolved

                        Address: Kurnool, Andhra Pradesh

                        Hi sir,
                        I just updated my profile on Shine.com for jobs. I received a mail from Airport Authority for ground staff . They are asking me to pay 2600 for security deposit which is refundable, if I pay I will have three rounds of interview. I just need a clarification on this.Does indigo charges any fee for security deposit.Or this is any fake recruiter.please reply me sir
                        +6 photos
                        Nov 7, 2021
                        Complaint marked as Resolved 
                        IndiGo customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 06, 2021
                        IndiGo Customer Care's response
                        Dear Mr Mulla,

                        Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

                        Regards,
                        Team IndiGo
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                          A
                          Akhilkhajuria10
                          from Katra, Uttar Pradesh
                          Sep 30, 2021
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                          Address: Dehli

                          I applied for quiker jobs in the month of July. The next day I got a call that your resume has been shortlisted. So what do you have to pay 1000 for the interview, so after I did the interview on they mailed me. You have to pay the verification fee 5950 I paid the fee the next day I got the bond copy in the mail. Year's agreement and 12900 was to be paid, I also sowed. In this way I made two payment on that whose amount was 26500 and 20500 and now he is neither talking nor attending call please get my amount back. There is no one earning in my house. Please
                          IndiGo customer support has been notified about the posted complaint.
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                            Praveen Kumar6745
                            Sep 28, 2021
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                            I can submit my documents than he demanded registration fees 460 rupees then I pay this fees I have got a letter and pay a demand for 3625 rupees than I pay it for courier but I did not get any courier and I lost my money please help me to recover my money someone help me
                            I belongs to a low family I can lost my money for a job but I didn't get the job and lost my money please help me someone
                            IndiGo customer support has been notified about the posted complaint.
                            Dear Sir,

                            Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI. Also, be assured, we've raised the matter internally with the concerned team.

                            Regards,
                            Team IndiGo
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                              Ritzzz6
                              from LUCKNOW, Uttar Pradesh
                              Sep 27, 2021
                              Resolved
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                              Resolved

                              I booked a round trip flight ticket from Pune to Lucknow on 17th January 2021, on the Indigo Website, through my desktop and used Google Pay to make the payment.

                              The amount had been deducted from my account but no confirmation on the booking has been made.

                              Please find attached the screenshot of the same for your reference.

                              Since then, I have been getting automatic replies like "With reference to your email, we would like to inform you that the amount of INR 9, 622 will be auto refunded and same will be credited in 7-10 working days."

                              But it has been over 9 months, and even after sending details of my bank statement, they have not credited the amount back.

                              Then on Jan 30th, they wrote:

                              "With regard to your mail, we would like to confirm that we have received a payment of INR 9622 on 18th January and this amount is refunded back to original mode of payment under refund ID rfnd_GRZcMndwczYj4Y . This may take 7-10 working days for the amount to reflect in your account."

                              Then, after mailing again and again, they wrote, "With reference to your mail, we would like to confirm that we have processed a refund of INR 9622 under refund ID rfnd_GRZcMndwczYj4Y

                              Further, this is to inform you that all the card holders has right to dispute the transaction with their banks if they are not aware about the details of the said transaction. Raising dispute against the said transaction will make the bank to investigate the matter internally within their departments and as well as the Merchant bank to provide resolution to the customers.

                              Therefore, we would request you to kindly make a call to the card dispute division and raise a dispute for faster response."

                              I checked with my bank and they said that the reference number does not exist.

                              After so many mails and to-fro of information, I am still struggling to get my refund of almost 10k after over 9 months from the date of payment.
                              +2 photos
                              Nov 5, 2021
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 29, 2021
                              IndiGo Customer Care's response
                              Dear Sir,

                              We sincerely apologise for the inconvenience caused. We'd request you to please share your detailed Feedback at bit.ly/3jc8a5m so we may look into it.

                              Regards,
                              Team IndiGo
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                                S
                                Saina Ajmal
                                Sep 27, 2021
                                Resolved
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                                Resolved

                                Dear indigo team,

                                I got a job offer from email [protected]@hr-goindigo.in. Is it genuine ?
                                +1 photos
                                Nov 5, 2021
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 28, 2021
                                IndiGo Customer Care's response
                                Hello, Sir

                                Please be informed that this is not issued by the company. In case you want to apply for a position with IndiGo, please visit http://careers.goindigo.in.

                                Regards
                                Team IndiGo
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                                  Suloo
                                  from Mumbra, Maharashtra
                                  Sep 25, 2021
                                  Resolved
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                                  Resolved

                                  Address: Raja bhoj airport bhopal

                                  I had called for job she said you have to pay 1500rs for registration I paid after 1day again I had called she said you are selected for the job you have to pay 7000 for documents verification I paid but till now I have no proof for selection no any documents found by her please help me and take strict action I sent you number wo call me Anushka [protected]
                                  +1 photos
                                  Oct 29, 2021
                                  Complaint marked as Resolved 
                                  IndiGo customer support has been notified about the posted complaint.
                                  Sep 25, 2021
                                  Updated by Suloo
                                  I sent 6500rs in this account please refund my money please help me sir/ma'am

                                  Verified Support
                                  Sep 27, 2021
                                  IndiGo Customer Care's response
                                  Hello Sir/Ma'am,

                                  please be informed that IndiGo never charge any fees for conducting interviews. Please do not make any payment in response to the same. You may visit https://bit.ly/2DcJO9Z for careers with us.

                                  Regards,
                                  Team IndiGo
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                                    Neiwing m
                                    from Itanagar, Arunachal Pradesh
                                    Sep 25, 2021
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                                    Website: Indigo airlines

                                    I lost my wallet with all my IDs in the flight 6E 6167, seat 10A from Dibrugarh T1 to Delhi T3 on 25th sept.

                                    I would like to be informed if there's any way to get back my wallet.
                                    IndiGo customer support has been notified about the posted complaint.
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                                      Piyush Singh12
                                      Sep 25, 2021
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                                      I booked a flight ticket in via.com and my booking ID FMNBA3IYGS5VU. I booked a ticket on 4th September for 5 oct date of travel.But I cancelled the flight for some reasons . Till now i did not get refund. Airlines is telling tat they gave refund to via.com. Via.com says they did not get amount from airlines and hence it ll take time. But they are not ready to give a clear tine frame. Plz help me to get the refund.
                                      IndiGo customer support has been notified about the posted complaint.
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