IndiGo Complaints & Reviews

I just cancelled my trip and got the cancellation confirmations from indigo airlines that the cancellation charges are rs.1410/- (Pnr: enrlmx) and rs. 1388/- (Pnr: yfkk3f).

Please clarify the following

1.

Was my ticket a non-refundable one?

2.

I was forced to cancel my outward trip on 30th march 2020 as all the flights have been barred by the government of india due to covid-19 (Corona virus) issue and, therefore, it is obvious that indigo airlines cannot operate that flight on 30th march 2020 and will have to cancel it (Although i am yet to receive any explicit notification from indigo airlines).

Then it is unfair to deduct rs.1410/- for the bom-blr flight (6e 236 with pnr enrlmx).

Thanks.

Dr. Venkatachari parthasarathy

I have booked flight ticket on dated 27.03.20 flight cancled due to covid19so 8 cancle the ticket but decuted 3300 rs so i requested to please return my whole money
Ticket details
Your ahmedabad - prayagraj flight is confirmed. Your trip id is[protected]. Please use this trip id for any communication with us.

Ahmedabad → prayagraj
6e-962
Pnr: hgzpyf
Fri, 27 mar 2020
07:00 — 12:20

I am suffering from throat infection plus Hydeabad is locked down till 31st March. Want to get full refund based on my health and PM advisory for self quarantined. images are attached. I have send email directly to the spicejet customer care and direct message from twitter but no response so far.

My flight is on 6th April 2020 to delhi where both the places are in lockdown state. Looking for cancellation full refund.

Please look into this matter.

Thanks,
Monika Vishnoi

Dear sir,
as per reference IGAIJIHEY9 dated 23/03/20 payment shows success ans deducted from account but pnr/ticket not generated .please help me.

asheesh
[protected]
ashuluvdashing.[protected]@gmail.com

My flights were booked for 23rd-mar-2020 from chandigarh to varanasi and return was on 27th-mar-2020, since punjab is lockdown to prevent the spread of covid19 this airline still wants me to come to airport and board my flights as they are not providing any refunds since the situation will be unknown till march 31 i dont want to travel but indigo policies you can cancel the tickets and they will deduct cancellation charges and etc and will refund the remaining amount which is almost nothing. Why i am not eligible for a full refund when i m supporting india at this stage. It seems they still want to do business when our country is facing complete lockdown, no one in the govt is bothered about this.
Here is the chat transcript of indigo airlines.

Amit dubeyi am unable to connect to customer service numbers regarding my flight cancellation

Chat started
Fahad ajaz joined the chat

Fahad ajazgood afternoon mr dubey, i apologise for the inconvenience caused to you.

Please let me know how can i be of any assistance?
Amit dubeywhy cant i call your customer care

Also since delhi is lockdown

Will i be able to get my full refund

Fahad ajazactually we have alot of queries related to current situation that is why we have a lot of calls going on

Can you help me with the pnr?
Amit dubeysure

Iigjym

Hello

U there?

Fahad ajazyes sir

Allow me sometime till i getback to u
Amit dubeyo

Ok

Fahad ajazyour pnr has been retrieved

How may i assist you with the same

?
Amit dubeyas delhi is lockdown

I will not be able to go to my destination

And as per the announcement issued yesterday airport will be closed as well till 31st mar

So i need a full refund on my ticket

Fahad ajazdear amit dubey, i would like to inform you that the cancellation can be done any time till 2 hours prior to the scheduled departure timing.

If you are cancelling the flight within the 3 days of the date of travel the cancellation charges will be 3500 inr per passenger per flight.

If you are cancelling the flight anytime till 3 days prior to the date of departure, then the cancellation charges will be 3000 inr per passenger per flight.

Convenience fee is non refundable
Amit dubeyso how much i get if i cancel my ticket

Fahad ajaz817/- inr
Amit dubeywhy when delhi is llockdown

Are you still operational

?

Fahad ajazyes sir we are operatinhg the flight
Amit dubeyfine reschedule to 3rd june

As i was told reschedule will not cost me anything

You people still want us to come out from home even when complete lockdown is initiated in india

Throughout the country its lockdown

But indigo still wants us to come out from home

Fahad ajazsir i sincerely apologise any inconvenience caused

Dear amit dubey, i would like to inform you that as a one time good will gesture and one time exception under corona virus outbreak we can provide rescheduling charges waiver. However after rescheduling, request you not to use the pnr for future reference. Also convenience fees will be non-refundable.
Further i would like to inform you that rescheduling can be done anytime till 2 hrs prior to scheduled departure time for domestic flights and anytime till 4 hrs prior to departure time for international flight under consideration of corona virus and flight must be after 72 hrs from departure time. This is only applicable for flights between
12th march to 31st march only and passenger needs to pay applicable fare difference
Amit dubeyi dont want to travel but your wrost policies

Worst and pathetic policies and i wil never book with indigo since vistara gave me a full refund

Fahad ajazi sincerely apologise sir but if you want to reschedule to any date we will give you a change fee waived however the fare difference will be applicable
Amit dubeydo it on 3rd june then

Fahad ajaz left the chat
Chat rated bad
Comment submitted
Amit dubeyhello

Anyone there

Avreen maria joseph air joined the chat

Avreen maria joseph airgood after noon, how can we help you
Amit dubeyhi

Your previous agent left this chat abruptly

Without even providing me any solution

Avreen maria joseph airdear sir for changing the flight to 3rd jun, you can try our website for changing it.
Amit dubeywill i have to pay anything

?

Avreen maria joseph airyes sir. Around 4, 573/- inr
Amit dubeywhy

Delhi is lockdown

I cant travel

And you will charge me for rescheduling

Great

Avreen maria joseph airthank for chatting with us.
Chat ended

I have made payment on 22 March for my flight from Mysuru to Bhubaneshwar scheduled on 24 March through CC Avenue payment gateway. I got order successful message in my email from CC Avenue but my ticket wasn't booked. Please tell me when n how will I get refund asap. And your customer care services are at the worst level. Please reply me back.

My name is aman kumar gupta.
I was booking a flight today from kolkata to chandigarh for 4 adults today at 2:40 pm.
I had done the payment through upi ([protected]@okhdfcbank) mobile no: [protected]. Payment of rs 13, 704 was deducted but ticket was not booked.
Kindly look into it and refund the amount.
I had provided the transaction screenshot.

I have got of refund of only 8000 against a total of 36, 861. The journey on 20 march and 22 march should get more refund now. I cancelled early because two of the passengers were from usa and because of corona problems they cancelled early. So we also had to cancel. Even vaishno devi for which the trip was is closed now. Please help, the problem is that we were only two senior citizens left we had to cancel in the absence of the people coming from us. If i had cancelled it later i would have got a full refund. The whole process is computerised without a human face or talking. I tried to talk to indigo and make my trip but could not go beyond the recorded messages.

Hello,
I am writing to you in connection with flight ticket booked on april 4.
Flight was supposed to be departed from (Airport) but we weren't able to travel due to the recent corona virus outbreak and have cancelled the ticket pnr fi9wtm.
I would like to know the current refund status of the ticket and request you for a full refund as the condition was not favourable for travelling due to increase in corona cases at that time.

Dear sir/ madam
I had booked a flight from mumbai to amsterdam via indigo

As indigo (Along with turkish airlines) does not operate the direct flight from mumbai to amsterdam i was given the one stop flight with a lay over at istanbul. The ticket was issued as under one pnr

Due to the out break of covid-19 the flight from istanbul to amsterdam was cancelled by airlines. I was informed the same by airlines via sms and mail. It was also stated that i am eligible for a full refund

However when i actually cancelled the ticket, cancellation charges were charged to me. On raising this issue some i was answered that mumbai to istanbul flight was not yet cancelled by us so we are charging the cancellation charges. This would have been acceptable if i would have booked to separate tickets. However when i have booked this as a single ticket this is not acceptable

Can some one at indigo please look into this case and do the justice

Thanks & regards

Booking reference/ pnr - lmbjhn
Passenger-2
Route - kolkata to bangalore
Date - 14march, 2020
Flight no - 6e 958
Passenger name - mr. Sahadeb patra
Mobile no - [protected]
We have taken indigo airline flight from kolkata to bangalore on 14/03/2020 and made check of 3 baggage at kolkata airport at about 13:15 hrs. When i reached at bangalore airport and as per direction i have taken my baggage from belt no-5 and found that my newly purchased trolley bag (Which purchase rate rs-4200) damaged. Then at this time i reached to indigo baggage complaint office at bangalore airport and there present stuff checked my baggage and take a photograph of damage bag. After that he (Staff of indigo) lodge a complan regarding my damage of laggage trolley bag on 14/3/2020 at about 17:20 hrs. Again on 18th march 2020 i have reached at bangalore airport but there have't taken suttible reply and he told me that you have to complant through indigo website or castomer care. I also called to castomar care but thay have't received my phone. Now i want legal justice and legal financial compensation for my damage of trolley during journey of indigo airline.

Hi team,

I have submitted my profile for a job opening in quikr for the cab driver position and i received a call from indigo airlines and took my telephonic interview., they asked to send my id proof, driving license. They sent me an email stating i'm selected and asked to pay a depository amount of rs.2000. They mentioned
{if you have any reference id letterhead, signature, the id of any hr at hyderabad airport then provide us.
Otherwise, you have to generate or create a reference id via india jobs.

This reference id is available for 30 days at the given date for which you have to pay a charge of rs 2000/- this amount will be refund after your joining.}

They also gave me account details to deposit money
Hr bank details

1. Online amt pay process.

Bank name-: kotak mahindra bank
Account holder name-: nirmal
Account number-: [protected]
Ifsc code-: kkbk0000811

After i deposit no one answers my call neither they called back. Initially they said i have to come with all my documents tomorrow ie.,[protected] at 11am.

Kindly find the emails which they sent below:
Indigo airlines air services
G45/46 richmond tower town santhala nagar bangalore karnataka 560025
Your registration number : ais/igo-072725smn9630


To,

Mr. Vallab santosh prasad,

Greeting of the day!!!

With the at most pleasure we welcome you in "indigo airlines". We would to inform as per as telephonic conversation. Your profile has been selected for hyderabad airport as cab driver
With salary package 40k-45k/month in for this with accommodation provided by company.

Designation cab driver
Location hyderabad airport
Annually ctc 4.80-.5.40 lac (40k-45k/month)
Job timing 06:00pm - 02:00am
Training timing 10:00am-04:00pm

Note - only india jobs have the permission to hire the candidates for indigo airlines.

If you have any reference id letter head, signature, id of any hr at hyderabad airport then provide us.
Other wise you have to generate or create a reference id via india jobs.

This reference id is available for 30 days at the given date for which you have to pay a charge of rs 2000/- this amount will be refund after your joining.

Note - only india jobs have the permission to hire the candidates for indigo airlines.

If you will not be selected in interview. Your amount also will be refund within 2-3 working days.

You have to pay this amount before interview. And your job is 100% done.

Terms & condition:

Dont forget to carry your documents for interview compulsory:

Marksheet, pen, resume, photograph., notepad government id indigo application form with fiilup details.

Regards

Rahul sharma (Hr)

One more mail

Hr bank details
Inbox
X

Indigo airlines
3:58 pm (6 hours ago)
To me

Mr. Vallab santosh prasad,

Hr bank details

1. Online amt pay process.

Bank name-: kotak mahindra bank
Account holder name-: nirmal
Account number-: [protected]
Ifsc code-: kkbk0000811

2. Pay amt by cash

Branch address :
G45/46 richmond tower town santhala nagar bangalore karnataka 560025.
You have to mention your any government id with indigo airlines application form to hr department..

Note - your profile put on hold kindly complete the request of
Request today before 04:30pm.

Don't forget take the transaction successfully screen shot. & attach in the mail.

Thanks & regards
Indigo 2. Pngairlines air services @[protected]
Indigo airlines hr administration

Kindly help me with refund. Humble request. I dont have job since very long.

Hello,
I am writing to you in connection with flight ticket booked on march 10.
Flight was supposed to be departed from (Airport) but we weren't able to travel due to the recent corona virus outbreak and have cancelled the ticket pnr zp14pk. I booked my ticket through a travel agency in kerala named smitten tours and travels.
I would like to know the current refund status of the ticket and request you for a full refund as the condition was not favourable for travelling due to increase in corona cases at that time.

Dear sir,

As per the government guidilenes over global coronavirus pandemic and avoiding travels in such second stage situation in india. I, alok kumar is compelled to cancel my trip which was scheduled for
Tomorrow i. E. 21 march 2020 in indigo flight no : 6e 6325 (Pnr : ng93rf).

I have requested for reschedule on 18th march 2020 through the partner site
"happy easy go" (As i booked my ticket) which is 3 days prior to departure. On these two crucial days both happy easy go and indigo has done a lot of delay on confirming for rescheduling request and upon confirming multiple times with them they have cancelled my reschedule request by giving invalid reason and asking me to raise a new reschedule request.

Now as per, indigo t & c's rescheduling has to be requested 3 days prior to departure which is already over due to delay made by indigo primarly and happy
Easy go in second.

In such global pandemic, we are trying to follow government guildelines as much as possible but indigo and partner sites are not at all supporting and nor refunding our booking amount and its a mental harassment for me now. As per mr. Parvesh (Indigo customer care staff),
He is mentioning that its my fault eventhogh delay is from their end.

Request you to kindly look into my case.

Thanking you,
Alok kumar,
Mob: +91 [protected]

I am ujjval jain. I had booked 5 air tickets from pune to goa on 1 march 2020 through make my trip which is scheduled for 17 march 2020 at 12:30 am. My pnr number is gkw8wt.
We were to fly today but because of the ongoing scenario of corona virus we decided to postpone the trip. We have been trying all the customer care numbers since morning, tried to get help from the website but in vain. The call doesn't connect and by any chance if it connects then nobody comes on line for assistance after waiting for more than half an hour also. The website asks to modify the booking but when i am entering the details it doesn't allow me to modify anything, there's no online assistance too. I want to change my travel dates and the website is asking for money not less than rs.23000/- why am i being asked to pay such a hefty amount. Had it been a normal scenario, i would have understood that i am changing my dates on my wish so i am bound to pay it but due to coronavirus cases increasing day by day on such a fast pace i am forced to change my travel dates and it is not my wish.
I even thought of cancelling my booking for today as i see no point in paying so much, but the refund amount is rs.0/-

We are travelling with a 3 year old child. I hope you understand the risks involved. Also, section 144 is imposed in our city; malls, multiplexes and schools are shut since the past 3 days, retail markets are shut. The police and army personnel (Pune airport is a defence airport) are sending people back and asking to avoid unnecessary travel. Corona cases in pune are now the highest in maharashtra whereas maharashtra has the highest number of cases in india.
I think at least we should be able to reach you for assistance somehow.
I don't think you should show this cruel behaviour when you know what problem the world is suffering from.
It's not my personal choice to cancel or postpone my trip.
Either i should be allowed to cancel it with full refund or i should be able to change the dates without giving change of date charges.
This is like taking advantage of the situation when one cannot do anything but suffer the harassment caused. I have wasted the whole day in trying to contact indigo.
I demand full refund on the cancellation of my tickets.
Ps: my return flight from goa to pune was with spicejet on 20th march and they have shifted my ticket free of cost without any date change / difference of fare charges (New travel date is 24th april). We expected the same amount o[censored]nderstanding and kindness from indigo.

I have booked ticket to travel with my family from vadodara to bangalore and return ticket also (21st march 2020 - vadodara - bangalore and returned on 29th march 2020, but now want to cancel my round trip ticket and considering the present situation travel restriction by all authority including government also to prevent corona-virus, i should get full refund of my booking or after deducting reasonable cancellation charges considering special case and situation. My flight pnr no. Is qh5fxs and aki5st. Please cancel my above returned ticket and give me my full refund amount or after deducting minimum reasonable cancellation charges. I am your regular customer travel in indigo personal and official travel. So please consider my request to refund my amount. My email id is [protected]@solenis.com mobile no. [protected]

Muje call aya tha indigo airlines se.. Ki muje seinar supervisor ki job mili hey.. Our muje bola ki registration fees deni hogi.. Rs.2500 /our dress kot ke liye trenig ki fees 10, 000 liya hey me kyaa karu.. Muje rajkot airport me job di gy hey.. Please help me..
Muje airport me job karneka mera dreem hey but mere sath esha kiyou huva muje daut hey.

Indigo Team,

I have booked my flight with Indigo airlines from makemytrip on 30th March from Banglore to Delhi.
due to Corona virus i will not be able to travel.
I want my ticket cancelled and refund full money.
Please process it ASAP.

Flight - Indigo Airlines 6E-2625
PNR - QCV3KB
Passenger Name - Brajesh Verma(Adult), Vishi Verma(Child)
Dated - 30th March 2020

On16th march2020 i was denied boarding from flight 6e 1783 to mle saying that visa on arrival and tourist visa has stopped due to corona but actuallly circular came from maldives goverment that male city hotels and three specific resorts like male, hulhumale and villimale are only banned but not my medhufushi island resort.
Without knowing full circular indigo air line staff told me that visa on arrival is cancelled and they cancelled my tickets from airport.

Same circular and my flights tickets, voucher for resort i had attached please go through that. I have spent 148900rs to resorts and they are not going to refund because of indigo air line declined tickets.

Please its my humble request kindly refund my full package money or you can give me complete justification for cancelling my yesterday morning onboarding to male so same i can forward to travel agency and can reshedule my honeymoon pacakge.

Its clearly fault from indigo air lines staff.
Today 17th march on mumbai air port i talked with the customer service but they are not accepting they are telling that indian embassy denied visa on arrival for maldivses.
Looking for your support and awaiting for your postive reply.

Dear Sir/Madam,

This is to bring to your notice that we had to travel to Bengaluru for our annual holy pilgrimage of visiting the Mahasamadhi of Sri Sathya Sai Baba at Prashanti Nilayam on 24/03/20 via Air India and were supposed to return on 26/03/20 via Indigo6E-2032 / PNR KFDSKV.

However, in view of the advisory issued by the Government of India, MoHFW in wake of the global epidemic of Covid-19, we decided to defer our plan o[censored]ndertaking the annual pilgrimage, for personal safety and larger public health concerns.

Since all passengers travelling with me were senior citizens and suffering from medical ailments, (myself a cancer patient, my wife a kidney patient and sister a BP patient) so it would have put all o[censored]s at a greater risk of contracting the disease if we were to come in contact with an affected person during our travel or stay in Prashanti Nilayam.

These considerations, and the fact that the ministry had assured full refund (Web Link http://bit.ly/2WmfTpu), convinced us to go ahead with cancellation. But, unfortunately your airlines have deducted the complete amount and not given us back any refunds.

It is my humble request to you to kindly help us in getting our full refund as promised by the government of India, which has taken commendable measures measures to contain the spread of this disease.

I look forward to your response and early redressal of my grievance.

Sincerely,

SM Kaul
[protected]