IndiGo Complaints & Reviews

Sir I want to cancell or postpone my air ticket pnr-TGJ1SF from kolkata to Coimbatore on 20 mar 20. I am working in Army, due to corona virus our leave has been cancelled. Since 2 days I am trying to contact indigo customer care but no response. So I request you to cancel or reschedule my journey to other dates . My mobile number is [protected]. Kindly look into it.

Inspite govt declaration as well as indigo declaration reschedule charges taken from me.
Flight from trivandrum to kolkata 22nd mar pnr no jfe8nf reschedule to 18th march because of corona virus incidence at kerala.
Tried to resolve over customer care through phone but as customer care was not reachable for last 30 hours over phone visited their office at kolkata airport & their they have taken charges.
During discussion they told they are from different departments & if i need to reschedule then have to contact customer care over phone.
How come same information which indigo airline is mentioning as caller tune not been informed to their staff at airport i cant understand.
Finally taken 25926 extra again for rescheduling the same.

Dear sir/ madam
I returned to patna from delhi, on flight 6e 494 (A320), seat no. 6f, which arrived today i. E. 16/march/2020 at 8:15 am at jayprakash narayan international airport, patna, bihar. Unfortunately my luggage was exchange with some other passenger named kumar saket who is in same flight i. E. 6e 494.
I was not able to inform airport authority at that time because exchanged luggage is same as of mine so, at that time i did not recognize that my luggage was exchanged.
All of my clothes, documents, hard disk and laptop were inside the bag. I need my documents urgently please help me to get back my luggage.
I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, i believe that i am entitled to some form of compensation from the airline.
I can be reached on my mobile [protected].
I would appreciate an update as soon as possible. Kindly find the attachment which contains my ticket details, boarding pass and exchange luggage sticker
Regards
Yugesh kumar

I booked a ticket from Chennai to Shirdi yesterday for 17/03/2020, PNR number SW8G2X. I booked the ticket under student benefits and while booking the allowance shown was 25kgs but now the ticket shows an allowance of 15kgs. My summer vacations have started early due to the coronavirus threat and I need 25kg baggage allowance as specified earlier. Very poor service provided by indigo considering they provided me wrong information while booking the ticket as otherwise I would have booked from another airline. Now even of I cancel the ticket they'll deduct cancellation charges so I have no option but to pay for the extra baggage.

I had not received refund for the booking ref:whwsc till now after cancellation. The details of flight are as - guwahati to chennai on 10th mar, 2020 departs time 11.45 am, it was reschedule by your end and full refund was declared on cancellation. Please do something in this regards.
Details of the boarder-1. Ramani kanta deka, 2. Dipali deka

Thank you.

I have journey indigo flight kolkata to agartala date is 10 feb 2020 flight pnr num is aj3zkw .when i m receive agartala and wait for my laggage my laggage full damage then i contact to indigo office and thy r agree this foult r there, and dammage amout credit my account but till now they r not send my damage money. and manny time i have go to indigo office but they r not respone this metter. please help me this peoblem

I am tanushyam chandra, booked return flight pnr: dhzjtp, four passenger. It's a business perpous tour thats why i mention gst number.in 3 out of 4 passenger are foreigner. On the date of booking i mean 15th february coronavirious effect not arrise. But now all of a sudden all borders are closed for 15th april. So what is our foult? Kindly refund me as much as you can

Representative,
We are us citizen and we were travelling from 21/03/2020 - 12/04/2020. We had 2 separate domestic tickets booked with indigo airlines to travel within india. Because of attached india's travel advisories which cancelled our visas to travel to india and we cannot use our booked domestic tickets.
When i called indigo airlines they charged cancellation charges and did not gave us full refund. Indigo deduct almost 80% of the fare paid.
Below are 2 pnr numbers. Please review and assist
Fnbhxk
Shw1sp

Travelling passanger name:
- patel, madhusudan
- patel, hemlataben

Contact email:
[protected]@yahoo.com
+[protected]

The transaction is completed but pnr and ticket not generated!!! I tried to book the ticket using indigo app itself. After the payment option appeared, i did the same using google pay! It makes no sense because when was redirected to the indigo app, it hung up and didn't show any response!! However, the transaction was completed and the entire amount was debited but no ticket or pnr was generated. I tried calling the customer care but nobody...

My name is nanda kishor v. I was travelling from mumbai to kochi on 13th march 2020 in flight number 6e-5396 which starts from mumbai at 9.20 pm and reaches at kochi at 11.30 pm. The flight was delayed and reached kochi airport at 12.00 am. I forgot my power bank - anker (15600 mah) while de-boarding from the flight. My pnr number was ice8wb and seat number was 21a. I forgot it at 21a/b. Please help me to recover the same. Indigo officials are not responding for my calls.

I have booked a flight ticket in indigo airline from shj to trv travel date 16-march 2020 pnr qkjw5t.

Today 13-march 2020 i have received an email from indigo airline, that the flight is canceled for 16th march please proceed for cancel and claim full refund.

I followed the procedure mentioned in the email but instead of full refund they charged me convenience charge aed 21 and no competition also was made

Kindly look into this matter

Regards

Deepak

I need to cancel my flight with full refund as i am diagnosed with sore throat and cold and when covid virus is spreaded all over slowly and since my immunity is also weak i am advised by doctor not to travel atleast for 20 days till i am recovered fully with stamina.

Also the place where i am planned visit is up whcih is decleared as infected state with covid so no point in going there with such condition of mine.

I am attaching the report of my prescription. Please check and let me know.

Note tried a lot at customer care contact but no luck.

They have send offer letter in which they have charging 25000 inr for training purposes
Before that for telephonic interview and online test they have charged 21650 inr which is refundable as they told. Is that procedure of indigo airlines for recruitment charging money??
I have also attached ss of mails and offer letter for your reference
Offer letter is ture or not?

I have booked return air tickets (For 4 persons) for kolkata to dhaka on 21/02/2020 through m/s indigo (Pnr-rctjyr). Journey date is 14/03/2020 and returning date is 21/03/2020.
Indian govt. Has cancelled visa on yesterday (12/03/2020) due to precautionary measure of corona disease and subcequently i have cancelled my tickets on yesterday itself.
Out of rs. 31188.00 only refund is initiated for rs. 16000.00 and rest amount has been deducted.
Ban on visa is completely beyond my control and i made the cancellation more than 48 hours of journey, hence deduction of rs. 15188.00 is unjustified.

Respected,
I received a mail and call regarding my resume selection in the indigo airlines as maintenance/ ground staff/cabin crew. The hr name was vidhi sharma and nega sharma. Their numbers are: [protected] and [protected]. They asked me to pay 2500/- for the generation of application id which is a refundable amount. As i was desperately in search of a job i didnt know whether the call was real or fake i paid them the amount i am attaching the invoice and the id which was generated. And the letter they sent me. Now they r not responding to my calls msges and mails. Please resolve my complaint. I regret being a fool but am in a great loss of my money. Please resolve as soon as possible.

Hi i got a call from direct from indigo airlines they said send me ur profile (Resume and educational documents) i have send it so they called me next day n she said that i have been selected for a ground staff so send me 2600 for telephonic conversation so i have send them then they had called me and they took my interview by telephone conversation and after that they said that there is hr interview so send 6200 in same account that is mr. Devendra kumar account from sbi bank. Then she said that they need my measurements and full address that some madam is going to come with laptop, walkie talkie, and uniform. So credit 9200 in some another account from bank of baroda to mr. Lakhan singh account i have transferred that also but no one has came then she called after 2 day n she send me confirmation letter and she said that credit 32588rs in same account of lakhan singh i have transferred that to she send me a training letter and in they have mentioned i have to credit 48588rs for health, insurance, accommodation, traveling and all so is it fake or genuine please help me.

We have traveled from kochi to hyderabad in flight no. 6e 265 on 12/03/2020 in seat no.8e, 8f, wherein have forgotted my hand pocket wallet in flight, as such i am requesting your airlines to collect and inform me immediately, as my valuable things in my wallet which is required urgently, so kindly inform me through my cell no.[protected], thanking you

I had booked a flight from bangalore to agra for 28th march 2020 for 3 passengers booking pnr dnzp4x and i received a message on 8th march about cancellation of the same flight. Since than i have been trying to contact the customer care about the same but there is no response from the customer care the message said to reschedule or cancel the ticket click on the link but that was also not useful.

I have travelled in indigo flight from hyderabad to surath today by 6e 744, pnr:df28tv.
I have purchased a cup of coffee and given ₹500/-. Air hostesses told that she will give change later.
I have forgotten and did not ask for giving back the difference amount.
Looks she too forgotten.
I wish it should be return to me back.
My mobile:[protected].

I was traveling from goa to raipur via hydrabad. There was a halt for one hour at hydrabad airport. During the boarding in flight no. 334. I missed my one luggage at coach which was blazer in cover and requested with crew members to allow me to go and collect my luggage but they ensured me that they will manage it and took the luggage to me but they didn't responded till departure. I again contacted to raipur airport in indigo office but staff not cooperated. I have tried to connect with hydrabad indigo staff but didn't got any positive answer. Please suggest what to do??