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IndiGo Complaints & Reviews

2.7
Updated: Jul 5, 2026
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IndiGo reviews & complaints page 10

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U
Uday Kugaji
from Agra, Uttar Pradesh
Jan 12, 2019
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fraud done by your employee shashank maharana

Address: Gurgaon, Haryana, 122001

Shashank maharana employee of indigo got rs12300 transfered to his account and did not book our tickets and has not refunded or returned our money, saying that indigo takes max 15 days to refund the money.
This money was taken to book 2 tickets to and fro from delhi to dehradun dated 22nd dec 2018 to 25th dec2018 return.
We have informed hr and sent email to bela chawla and kanika paul with proof. But of no use as they ignored...
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N
Niwaaz
from Anandpur Sahib, Punjab
Jan 3, 2019
Jul 28, 2024
This thread was updated on Jul 28, 2024
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fake hiring for ground staff

Address: 140400
Website: [email protected]

There are many such organisations those who are making fraud with the people on the behalf of ground staff hiring for indigo airlines. I make you one thing clear that it is surely fake and fraud. Firstly they ask you to share your highest qualification details and passport size photos on there given whatsapp number or on the mail id they sent you. After that they make a call and ask you that your profile is seleted for ground staff they ask...
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M
Miss T
from Mumbai, Maharashtra
Dec 22, 2018
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waive off cancellation charges

Website: Indigo

I had spoken to customer service of indigo and they asked me to send the medical reports and they will consider waiving off cancellation charges. We are booked to fly on 24th december however we had to rush to the hospital on 20th night as my moms pulse rate went up to 182 and hence we will have to do a procedure to settle the problem. Hence requested indigo to waive off cancellation charges. Doctor has even advised its best not to travel...
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T
tanishazainab
Nov 29, 2018
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claim for lost item in checked-in baggage

Website: www.goindigo.in/contact-us.html

Dear sir/ madam,
This is regarding the claim for the lost item in my check-in baggage.
I have travelled from delhi to vijayawada on[protected] with indigo airlines, flight number 6e 423. After i reach home at vijayawada i found that one of my newly purchased wrist watch was missing from my baggage. Somebody has opened my baggage and stole the watch, unfortunately i forgot to lock my bag.
The price of this wrist watch...
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V
Vyshali_S
from Chennai, Tamil Nadu
Nov 26, 2018
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failed transaction but money's deducted

I have tried booking a ticket from amritsar to bengaluru for the flight 6e - 478, 22nd december from your mobile app. While the transaction had been successful and i have gotten the confirmation of the same form ccavenue, it apparently hasn't been processed and i didn't receive my ticket. A total of 4167 had been deducted from my account. Transaction reference number[protected]. I was told that i would shortly be getting my refund by...
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N
ngupta200
from Delhi, Delhi
Nov 23, 2018
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charges for web check in

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased a delhi- lucknow ticket. As always, i decided to web check-in. To my horror i realized that i have to pay for any seat. That's is plain stupid on part of airline and irritating for me as a customer. I have already paid for a seat and should get atleast one free seat with my ticket. Why do i have to pay extra just because i want to do a web checkin? Infact, i am saving money for airlines by doing a web checkin. Checkin at the...
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H
Hifzur Rahman Hasnain
Nov 14, 2018
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no show refunds

Hi,
i had booked a Lucknow-Sharjah flight (flight no. 6E 1407, PNR no. B913JL). Unfortunately, in Lucknow, airport is 50km away and i missed my scheduled airport bus, and i reached 45 mins before the departure time. i was not allowed to check-in, and was told that "taxes and user development fee" will be refunded, which sounded reasonable. To my dismay, when took a closer look at my ticket, it was mentioned that base fare AED 458,...
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B
bgrgbgrg
from Mirialguda, Telangana
Nov 4, 2018
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company gst number to be included in the flight ticket

Address: 524126

Pnr no: yfl8xm
Traveled to vizag - got the gst certificate but i want to include our company gst number in it.
Travelled date 29 oct 2018
Passenger name : benny george

Company name : ultramarine & pigments ltd
Company gst no: 37aaacu0718q1zz

I request indigo airlines to reissue another certificate including my company gst number so that we can take input credit on it....
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K
Kew14
from Tiruchirappalli, Tamil Nadu
Oct 9, 2018
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fake/unauthorized email

Address: Chennai, Tamil Nadu, 600045
Website: [email protected]

I received an email from the below person
Gunjan. [protected]@goindigopost.in stating to open the attachment, i am sure this is a spam email and after opening the attachment i got to know it's a fraudulent activity through email using indigo airlines name.
I do not want to receive any more emails from them.
Please look into this and take action.
Thanks...
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Y
Yogesh kumar Mali
from Vidisha, Madhya Pradesh
Aug 12, 2018
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fake job offer

Hello, i'm yogesh i got an call from a no that is +[protected]on 11/august on truecaller it's showing indigo hr from haryana. A girl has speak with me she told me she is from indigo airlines hr department. They got my cv for group staff at bangalore and they ask me few questions about my location then she suggested to join at jaipur international airport because jaipur. Then she explain me all process. Then she ask me to submit sum documents...
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S
sunil1348
Aug 9, 2018
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want to change the name

Address: 560100

I put the same name as my name in the passenger list. Its clearly visible that, i am not knowingly wanted to change the passenger who is travelling with me. My full name is "sunil kumar sahoo". Ticket pnr - qehs9j
Currently traveler list is as below
1. Sunil sahoo
2. Sunil kumar
It's a mistake only as but still indigo is not ready to change name there. Please help me on this. Its very pathetic for me to loose...
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D
deepak_cv3
from Mumbai, Maharashtra
Jul 18, 2018
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compensation for flight delay

Address: Mumbai City, Maharashtra, 400093
Website: www.goindigo.in

I had booked Indigo flight 6E - 185 from MUMBAI(BOM) to COCHIN(COK) airport departed from domestic terminal, dated 13 JUL 2018 from GOIBBO travel agent.The flight time was 23:20 and the flight was delayed.The flight 6E - 185 left the airport by 01:35 on the next day.Due to this delay i missed some important meetings which led to a huge loss in my business.So, I am requesting full refund of the flight charges from Indigo Airlines or any other...
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Dr.Biranchi Prasad Mishra
from Bhubaneshwar, Odisha
Jul 13, 2018
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not getting any confirmation in the form of mail or sms.

Dear complaint executive.
I, Dr. Biranchi Prasad Mishra, with PNR- CLEHELNN had pre-poned my flight timing from 15/07/2018 to14/07/2018 but had not got any confirmation till now even after getting assurance from four representatives through phone . So I request you to send a valid confirmation in the form of email or SMS so as to relieve me from this tension.

thanking you....
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R
rajendrann1
from Delhi, Delhi
Jul 10, 2018
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travel certificate

I booked air ticket in indigo. I lost my boarding passes and i need to submit it in office . So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: "We are unable to process your request due to restrictions. Please contact our call centre for further queries"
.
Please provide me a travel certificate.br...
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H
heroshashi
Jul 8, 2018
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voucher not working

Address: Pune, Maharashtra, 412207
Website: www.goindigo.in

Hi Team,

I had bought some Premium Pack voucher from Indigo in last December the coupon is having one year of validity but I tried to apply to coupon to many time but it's not working.

I need my money back. Indigo cheated me last time also they said the voucher is for a year but actual validity was 6 months. A very bad trick to get money.

Waiting for my refund.

Thank You....
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A
Aarti2018
from Delhi, Delhi
Jun 29, 2018
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fare charge below 2 years child

Address: Indore, Madhya Pradesh

Dear sir,

My name is aarti sharma. Today i travel through indigo flight no.6e-245 from kolkata to indore. Pnr no. Hy4ksv-6e245 with my baby below 2 years.

I shown him my baby aadhaar card to verify the age.

But at the time of boarding pass they forcedly charged rs.1250/-for half ticket of my baby. I was alone in travelling.

As per domestic flight rule below 2 years child is free...
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T
Thakuria
from Raha, Assam
Jun 20, 2018
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not serving meal under cpml

I was a passenger of flight 6e 939 (Seat no 4d) from delhi to guwahati on 20th june, 2018. I had cpml coupon. On board, none of the crews came to me n served meal though entitled. When i produced the coupon to head crew (Her name started with letter s), in return she said tht i could take juice or water if i wish. She gave me a paper boat. I didn't argue since i don't like to argue for a food item that too on board before fellow passengers.br...
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V
vishyvish2
from Khurai, Madhya Pradesh
May 26, 2018
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quikr job post fraud in the name of indigo airlines

Address: Jabalpur, Madhya Pradesh, 482001

I am a 27 year old person who saw a post on quikr about ticketing job in indigo airlines. I was approached by a company called career success as well as careerperfect and almost 4 persons approached me for the same which is located in gurgaon. I sent my documents and they wanted 2450 from my side in the name of security. My telephonic interview was to be happened today but i found it illegal so when they called me i said i am not interested...
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R
Ronil Dedhia
from Ahmedabad, Gujarat
May 11, 2018
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passengers name spelling mistake

I have made a booking from goibibo.com for delhi to ahmadabad flight ticket for 16 june for 5 passengers with pnr no. 6e/pbk2gc. Mistakenly i made a spelling mistake in one of the surname as pati instead of patel. After calling and requesting for 2/3 times one of the senior person accepted to make the change and told me to email id proof of the person on email which i did immediately. Afterwards they denied that we cannot change the name,...
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puneet200
from Chennai, Tamil Nadu
May 5, 2018
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no refund in case of death of close/blood relative

Indigo customer care point blank refused to refund the money for cancellation (Pnr: fd26kz) which has been necessitated due to sudden death of a close/blood relative, despite proof. High insensitive of them. All good airlines companies do that in such a case, if not as per (One sided) terms but on compassionate grounds. Seems indigo airlines doesn't have any compassion....
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