IndiGo Complaints & Reviews

I had short connecting flight from del - ghy 6E251 to ghy - dibrugarh 6E2652 in 30 may . My luggage lock seems to changed in TSA section. Please urgently help me to solve it as I don't wanna damage my luggage.

Hello,
Indigo team
I had a short connecting flight from Delhi - Dibrugarh ( 6E251- 6E2652 ) in 30 may . In between that my luggage lock seems to changed in TSA . Now I am unable to open it without damaging it. Please kindly help m to solve it as soon as possible .

Dear Sir/Madam,

I am writing to register a consumer complaint against Indigo Airlines. On 28/05/2023, I booked a flight from Coimbatore to Hyderabad (Vice Versa) with the following details:

Departure Date: 14th June 2023 and Return 16th June 2023 for my cousins.
Their names are "Riyaz Mohideen" and "Rizwan Moideen"
Payment amount: INR 15, 408.00

Despite the payment being deducted from my account, I have not received any confirmation email or PNR for this booking. I have tried contacting Indigo's customer service team multiple times, but have not received any satisfactory response or resolution to this issue.

The booking was made well in advance and has caused me a great deal of inconvenience.

I request you to look into this matter and take the necessary actions to resolve this issue at the earliest. I am seeking to confirm my tickets and send me the Ticket details or refund of the payment made for the booking

I hope to receive a prompt resolution to this matter.

Sincerely,

Yousuf

Sir/ Madam,

This is to inform you that i was flying to Dubai from Mumbai on 19th of May'2023 by Indigo Airline at 8.40 am flight no 6E1451. During this flight when i was landed to dubai i got the lock of my luggage was broken and Cash of AED 2500(INR 57000) was stolen from my luggage. As i was in abroad it was difficult to file complaint as i was not receiving the OTP. Now i am in my destination. So, I am lodging the complaint.

Good morning

on the 17th i sent a complaint

on the 18th i received a mail that my complaint has been forwarded to interglobe customer service,

on the 19th i recevied a call from the cpmpany, that i shall hear from them soon
today is the 28th
below is a part of my complaint i'm sending again
Dear Sir/Madam,
I am writing to you about the hardships (in an understatement manner of speaking) - that my eight-year-old son and I had to go through because of the intolerable behaviors of your company's employees at Guwahati International Airport & Kolkata International Airport, on the May 14, 2023, while travelling via Indigo Airlines Flight number 6E-7309 from Guwahati to Kolkata & upon arrival.

A grieved Customer
Shelley Rachel Biton
[protected]@gmail.com
+[protected]

I was travelling from Delhi to Bagdogra with Indigo airlines, and was sitting at seat 22B. I forgot to take back my earphones kept in the seat pocket.

I was travelling by flight no. 6e6187, DELHI-RAJKOT DT. 24 May 2023. My ticket no. By mistake power bank was kept in baggage and in scan it was found. Office staff called me to check luggage. I went in luggage ground with staff and found power bank. But ground staff told me that they could not return power bank as it will disposed. I argued with them I have four hours before departure and I will keep the power bank in my hand luggage and I am ready to re-scan my hand luggage. But ground staff and boarding staff did not agreed and did not return my power bank. I kindly request to refund my power bank or compensat for that.
My mobile no.[protected]
e-mail id : [protected]@yahoo.com

My FIL travelled from Bangalore to Jabalpur via Indigo. It was a connecting flight with a halt at Hyderabad. When they reached Jabalpur their luggage bag was missing. Its been two days and they have still not got their luggage. he is an elderly person and my MIL is suffering from cancer. all their medications are in the bag and staff is asking them for a picture of their suitcase. Who keeps photo of their suitcase ?
Flight Number - 6E 7307
PNR - VTTKXD
Seat - 8F
Date of Travel - 23rd May 23

I had a chicken juggle sandwich on 23 may 2023 Morning flight from Chennai to hyderbad I’m having continuous vomitings and stomach Ache since I got down the flight
I’m a doctor by profession I knew that the food was stale and unhygienic while I was eating it self
Now I regret traveling in indigo

Hello Team,

I was traveling by indigo flight 6E 2244, on 21 May 7.30 pm Mumbai - Bangalore. I lost my White colored Samsung earphone (Protected by Yellow Shell Case snap attached). I placed it on the area where magazines are kept in front of the seat please return the same if found. Seat# was 31D. Please let me know on this regards I'll bare the expenses.

Please reach me on
Phone #: [protected]
Email: mithun.[protected]@kyndryl.com

Thanks in advance

Regards,
Mithun CP

Hello Team,

I was traveling by indigo flight 6e 2244, on 21 May 7.30 pm. I lost my White colored Samsung earphone (Protected by Yellow Shell Case). I placed it on the area where magazines are kept in front of the seat please return the same if found. Seat was 31D.
Please reach me on: [protected]
Email: mithun.[protected]@kyndryl.com

My name is Saurabh Gawade,

I was travelling in indigo flight on 19th may 2023 6pm departure time of flight 6E 6082.
My headphones worth 10k are on the said seat.

Kindly help me in finding those, all the expenses i will take care of for its safe return.

Indigo, they took money a lot but they said you getting job 100% like but there is no response

17/5/23

Dear Sir/Madam,
I am writing to you about the hardships (in an understatement manner of speaking) - that my eight-year-old son and I had to go through because of the intolerable behaviors of your company's employees at Guwahati International Airport & Kolkata International Airport, on the May 14, 2023, while travelling via Indigo Airlines Flight number 6E-7309 from Guwahati to Kolkata & upon arrival.

1) The flight from Guwahati to Kolkata was delayed in 3 hours although we were told and assured that, we shall reach Kolkata on time. I must indicate that were very badly treated by Indigo Staff.
2) I was told that our 15:05 pm flight would be delayed for a few hours due to technical difficulties.
I then explained to the Indigo staff a few times that I have a connecting international flight from Kolkata to Israel scheduled to depart at 20:45 pm on the same evening (14th May 2023) by Emirates Airlines.
3) After that, the Ground Manager of Indigo Airlines (after landing & collecting our baggage again, until the technical problem is solved), - by the name of Deepak assured me that my son and I will reach Kolkata on time for my International Flight. He also gave me his word that he and his team have already informed the staff of Indigo Airlines and are aware of our arrival as well as the Emirates Airlines at Kolkata Airport and we shall definitely reach till 19:30 pm
4) Upon arrival Kolkata, we immediately rushed to your desk to inform of our arrival (next to luggage pickup no 4) and they sent me to pick up my bags (pick up no 8 ). Mary from Ground staff came to help us picking the luggage and we rushed to Emirates Gate, which to our aggravation, was closed. I was told that I missed my flight and the gates have been closed.
5) Mary then explained that there was nothing that could be done, then took me to the Indigo Manager Desk (3 men) who upon hearing our story just laughed and said that they were never informed about our next flight to Israel and they are not responsible, I called my husband to inform my situation with deep despair, the men laughed and another one also proceeded to say in hindi “ kyon leke aaya ye bewakoof” which translates to "why did you bring this fool" . I am Indian origin and I understand Hindi. This is the most low, despicable and insulting behavior of an airline employee, I have ever experienced.
6) I was then sent away by them and left to deal with it. Mary showed me the way to Fly Dubai desk to buy extra set of tickets for both me and my son, which was a last minute request from my travel agent in Israel.The treatment that me and my son endured was very scarring to both o[censored]s - mentally and physically.
7) I collapsed at the Airport's rest room following this bad behavior and treatment by staff of Indigo airlines. My 8-year-old son was tired and exhausted, as we had to wait for the next flight at 01:50 that night by Fly Dubai.
8) Being assured that I would reach on time and be taken care of at the Kolkata Airport, moreover, being called "fool" by Indigo Employees, I am expecting:
A) A complete refund from Indigo Airlines for my trip from Guwahati Airport to Kolkata Airport which cost me 29, 778 Indian Rupees (which was delayed by over 3 hours and which was the reason for us missing our International Flight)
B) A complete refund of my international Flight from Kolkata Airport to Tel Aviv Airport in Israel which Costs me 98, 869 Indian Rupees
C) Note that your staff/ company ruined the closure of our wonderful holiday with their lack of caring and lack of customer service.
It is important for me to note, if the company had been open and the employees had not lied, I could have solved the problem in real time and prevented the anguish and suffering that my 8-year-old son and I had to go through because of their behavior.

Hoping to hear from you immediately with necessary actions taken.
A grieved Customer

Shelley Rachel Biton
Israel

17/5/23

Dear Sir/Madam,
I am writing to you about the hardships (in an understatement manner of speaking) - that my eight-year-old son and I had to go through because of the intolerable behaviors of your company's employees at Guwahati International Airport & Kolkata International Airport, on the May 14, 2023, while travelling via Indigo Airlines Flight number 6E-7309 from Guwahati to Kolkata & upon arrival.br...

Hi I was travelling from Patna to Bangalore via Bhubaneshwar in which when flight not even started we informed the crew that AC is not working she told due to outside heat it is not working in sometime when flight start it will work after flight took off 25 min later i called crew member she said in sometime it will start later they started selling food least bothered for AC and my wife and daughter both got sick 2 times my daughter did vomating after several times calling she informed that AC got problem so it is not working when my wife pulse gone after 1 hr journey than she changed her seat and said this is not there problem if AC is not working i was seated on same seat as they said flight is full full journey i was sweating and told them to give feedback form which i wrote everything and told she will give complaint from there side also.
I want full refund as we are paying for comfort but they are saying it is not there responsibilty and do whatever you need to give complaint nothing problem to them.
Previously also my bag they have damaged several complaints given but didn't got any response.I have photo and video proof.
PNR UJV8UR

Receipt no: SKGNWB-02
PNR: SKGNWB

Adding PNR and receipt number in subject line, i was so embarrassed and very much down with the behaviour of indigo manager at Pune airport who behaved with me rudely. My flight was at 9:55 and i reached airport at 9 and i had exceed 2KG of checkin baggage limit coming to 17KG i told the person in the counter to please accept it its just 2KG or i will remove some things from the bag and put it in hand baggage, the manager came and told me as i quote “if you dont pay for extra 2 KG i will close the gates for you”, i begged him pleaded him requested him, but he told his staff to not listen to me and told “you miss your flight and go on another but i will not allow you to chekin without paying”.

He made me embarrass in front of all passengers in queue. I literally started shaking dont know what to do. I PAID 1100 RS to the person and moved.

Horrible that you treat your passenger like a servant and just for money embarrass them mentally torcher them and make them beg.

You extorted money from, i need my refund back. And also the manager to by inducted again!

Please note my complaint against your staff at Delhi Terminal 3, I have booked a ticket on Monday 13th of March 2023 with Flight Indigo 6E-1153, The Flight was from Delhi to Kathmandu on 3rd April 2023 at 11:10 am, Passenger Name : Mr Tapi Jain & Mrs Tripti Jain, Ticket No. P1T1UE/1/1 and P1T1UE/2/1, We reached airport at 9:15 am and was at counter (which issue boarding pass) on around 9:40 am, We were standing in que after asking from one of your staff that we have to board in 11:10 am Flight, After some time I thought that que is moving very slow and I directly asked the executive sitting at counter that we have to board in 11:10 am Flight, Pls attend us on priority, At that time it was 9:55 am, She bluntly refused that now you cannot board in Flight 6E-1153 as you are late, I requested the In- Charge to help us as we still have more than 1 hour but she also refused us, She asked to pay 8000/- for new tickets of Flight 6E1155(A320) which will fly at 13:30 hrs, We requested her no. of times that still they have more tha one hour and they can arrange our boarding in Flight 6E-1153 easily, But she was rigid and compelled us to pay 8000/- for next Flight, Seeing no option we paid and saved our trip.
I have seen no efforts from your staff side in helping us to board the plane.
I am requesting you to take action against such staff and refund my entire amount.
You can contact me on [protected].

Regards,
Tapi Jain,
Mob. [protected]

On 10.05.2023 I have booked a flight (No. 6E 962 6E 2134 from Indore to Dehradun) of Indigo Airlines on its official website “https://www.goindigo.in”. Payment of Rs.25, 178.00 made through my SBI Credit Card and amount immediately debited to my SBI Credit Card account, for which I have also received confirmation message and email from SBI Card at 08.14 p.m. through SMS on my mobile number and on my email and it is also appearing in my SBI Credit Card account on the SBI Card Web Site. The evidence of payment has also been made available by me to the Indigo Airlines through scanned copies through my email "[protected]@gmail.com" email to their nodal officer at “[protected]@goindigo.in”.
After booking, Indigo is wrongfully denying for issue of flight tickets. While spoken with Customer Care Executive Ms Shivani at Indigo at Contact Number[protected] at 20.21 pm she advised me to wait for minimum 20 minutes of booking to generate tickets. I waited for 20 minutes and then again contacted to Customer Care Executive of Indigo Airlines on Contact Number[protected] at 20.48 p.m. and on [protected] at 21.09 pm with Mr Shriram, who has denied any such booking and also denied receipt of payment of Rs.25, 178.00. Whereas evidence of payment has also been made available by me to the Indigo Airlines through scanned copies to their nodal officer at “[protected]@goindigo.in” through my email "[protected]@gmail.com".
In this regard I have also raised dispute with SBI Credit Cards. Chargeback request also made.
I have also raised issue through email to Indigo Airline on email IDs [protected]@goindigo.in but they have not resolved the issue.
No one from Indigo is cooperating. In this connection I request Indigo Airlines to either issue me flight tickets or refund my mony of Rs.25, 178.00. If they have not received payment from me they must confirm me in writing that they have not received any payment form me through SBI Credit Card.
(Manoj Kumar Parmar)

I have booked indigi 6E 409 from hyd to visakhapatnam
Intially gate number has given 17 and i have waited there
Suddenly some of paasenger has told that gate number has changed to 107
I didnt get any information regarding change of gate number
I reached gate no 7 till that tine gate has closed and they didnt allow me to board the flight
My flight ticket PNR no :QNJ8UV.
I need justification for this. With immidiate effect
Padmavathi
[protected]