Claimed

IndiGo Complaints & Reviews

2.7
Last updated May 9, 2024
Complaints 5610
Resolved
2885
Unresolved
2725
Quick Links
Statistics
Share
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
IndiGo
Customer Service Contacts

IndiGo Phone Numbers

Phone
+91 12 4435 2500
751
354
Fax
+91 99 1038 3838
+91 12 4661 3838
View all IndiGo contacts

IndiGo Website

IndiGo Head Office Address

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India
122002

IndiGo reviews & complaints page 14

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shruti Gudewar
from Nanded-Waghala, Maharashtra
Feb 9, 2023
Feb 14, 2023
This thread was updated on Feb 14, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud job calls

I have received a call from IndiGo Airlines. She says your selection is complete for ground staff and for that I have to register and pay 7800rs. After that, she said that pay security fees that is 12700rs then you will get a job letter through courier in that courier there will be dresses, name plate, confirmation letter, joining letter and some electronics devices like laptop, smartphone etc and for that I have to pay 8750rs for traveling...
+5 photos
Helpful
2 other people found this review helpful
2 found this helpful
3 Comments
Report
Copy
V
Vishalmathur50
from Mumbai, Maharashtra
Feb 8, 2023
Feb 10, 2023
This thread was updated on Feb 10, 2023
Report
Copy

Duplicate boarding pass

Hi,

I have lost my boarding pass. I need it urgently for lta purpose. Flight details given below:

Flight 1:
Flight no - 6e 266
Journey date - 14 December 2022
Pnr - UKLKSY

Travellers: Garima Mathur and Vishal Mathur

Please send it to the following e-mail id - [protected]@gmail.com

Regards,
Vishal Mathur...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Aabid Hassan
from Srinagar, Uttarakhand
Feb 7, 2023
Feb 8, 2023
This thread was updated on Feb 8, 2023
Report
Copy

Got a offer in the name of indigo telling me to deposit some amount as security deposit

Earlier I had applied for multiple jobs on different platforms today got a call from a number telling me you have been selected as demanded me documents in the name of indigo kindly confirm me authenticity of the offer...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
a1ajay
from Ernakulam, Kerala
Feb 7, 2023
Report
Copy

Delay of flight

Address:kottayam kerala

IndiGo 6E-5088 Delhi - DEL 13:05, 07 Feb`23 Indira Gandhi International Airport, Terminal 3
2h 50m
Bangalore - BLR 15:55, 07 Feb`23 Bengaluru International Airport, Terminal 1
this was the time given by airlines .
At the time of boarding 2.55 pm very poor service was given to the customer didn't tell how much delay it will be. my pnr no is szn29b name shivani jain delhi to kochin,
didn't give water to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anomalous
Feb 6, 2023
Feb 6, 2023
This thread was updated on Feb 6, 2023
Report
Copy

Regarding the baggage

Address:Hyderabad

It’s been 24 hours and I haven’t received my baggage yet! Every single time I make a call they tell me to wait 12 or 24 hours. I am so fed up with Indigo services. You better compensate the passengers instead of lying every time !! How can you people leave passengers bag ?? I don’t know what side business you people doing!! There are many people suffering, I changed my long trip just because of my baggage....
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
B
BhawanaMital
Feb 3, 2023
Feb 6, 2023
This thread was updated on Feb 6, 2023
Report
Copy

Air Travel Certificate

Please provide Air Travel Certificate or Boarding Pass for my travel. I have to submit it in my office .PNR - LHPU5Y, KTMFKE . Please mail in mital.[protected]@gmail.com as soon as possible for this two PNR....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Flight: 6E 2005 (DEL to HYD), Dep: 0955 HRS, Passengers: 2 Female – 4 Baggage, 2 backpack & 1 Handbag.
Date: 31st Jan 2023, Web Check-In completed: 22nd Jan 2023
Delhi Airport T2 Incident:
1. Reached Indigo Line before 0855 HRS multiple times request to Prioritize check-in Baggage, no callout by Indigo staff & multiple Line shuffle, reached Counter E at 0913 HRS, Staff I -Denied Baggage Check-In & was advised to do...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Worst & Unprofessional Experience with Indigo-Boarding Denied & No assistance. SCAM by INDIGO Airlines
Flight: 6E 2005 (DEL to HYD), Dep: 0955 HRS, Passengers: 2 Female – 4 Baggage, 2 backpack & 1 Handbag.
Date: 31st Jan 2023, Web Check-In completed: 22nd Jan 2023
Delhi Airport T2 Incident:
1. Reached Indigo Line before 0855 HRS multiple times request to Prioritize check-in Baggage, no callout by Indigo staff...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rupa_komirelli
Feb 2, 2023
Report
Copy

Theft from Indigo Check in Baggage

I have travelled in Indigo 6E 6067 (A320) on 29th Jan 2023 from Bangalore to Hyderabad with Conformation # CJIIFL. Upon opening my Bags, I found some of my items missing in my bag. This is unacceptable and tarnishes your Image. Failure of protecting its customers property despite Indigo being one of the leading airlines of the country shows that the customer is not Indigo airlines' priority....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nikbagwe
from Mumbai, Maharashtra
Feb 1, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Travel certificate not received

HI,

I have submitted travel request for indigo journey from https://dbusinessapps.goindigo.in/TravelCertificate/HomePage.aspx

Reference PNR number : SL47YF
Transaction ID : [protected]
Email : nikhil.[protected]@yahoo.co.in

I need this urgently for reimbursement submission in office

Please do the needful ASAP...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
yuvraj p
Feb 1, 2023
Feb 6, 2023
This thread was updated on Feb 6, 2023
Report
Copy

Travel certificate

Address:hyderabad

I HAD TRAVELLED 30th DEC 2022, PNR: WQITTJ AND BACK TO HYDERABAD ON ON 1ST JAN, PNR : LJTBKL .

I lost my boarding passes. and now when i try to download the travel certificate error message " An unexpected error has occurred on website. Please contact administrator." is shwn always .

Also for a travel certificate which is just declaration and confirmation from the airline that the travel took place, they are...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
robbed_by_indigo
Feb 1, 2023
Report
Copy

No refund in 2 weeks after the ticket cancel

I bought a ticket with a return option on December 27, 2022, then cancelled the flight on January 16, 2023. It's been 2 weeks and I still haven't received my money back. I've contacted support for 5 times already and they can't help me either.
PNR - ARPEFA...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
SanjayBel
from Hyderabad, Andhra Pradesh
Jan 30, 2023
Report
Copy

Lost baggage

I too had traveled from Darbhanga to hyderabad in the 1st week of Nov 2022 by indigo. I had checked in 2 baggage at Darbhanga, received only 1 at hyderabad. Indigo representative claimed at hyderabad airport that the baggage will be recovered and be send to my shared residence in next 24 hours. Although, that 24 hours never came.
Later after 1 week, indigo proposed to settle with Rs 4550 approx as per weight of the luggage. I thought...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
abhay1722
Jan 30, 2023
Report
Copy

Requirement of Travel certificate

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : UP8UXZ
Email address...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
santhosh0797123
from Dindigul, Tamil Nadu
Jan 30, 2023
Jan 31, 2023
This thread was updated on Jan 31, 2023
Report
Copy

Job offer letter

Address:coiambatore

Today i have received job offer letter from indigo airline and he asking for money and they are said that money was refundable i need help that letter was real or fake...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
STUTI GHOSH
Jan 30, 2023
Feb 8, 2023
This thread was updated on Feb 8, 2023
Report
Copy

Lost my AKG earphones

Hi, I'm Stuti Ghosh.
I was travelling Delhi to Banglore today (30th Jan'23) in Indigo 6e 2067, 4:20 am to 7:20 am flight.
My seat number was 23D. I lost my black AKG earphones, can you please look for it and return.

Email: ghoshstuti.[protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
G
GRShalini
Jan 29, 2023
Report
Copy

Harassment and traumatized

Address:Rajiv Gandhi International Airport Hyderabad

To

Authorities

Indigo Airlines

I would like to bring to your attention, the following incident that took place on Sunday[protected], at Rajiv Gandhi International Airport, Hyderabad, Telangana, India.

1. I am a New Zealand Citizen but am a person of Indian origin. I visited Hyderabad, India – staying approximately 4 weeks there. My return flight with Qatar Airways was booked on...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SABYASACHI KABIRAJ
Jan 27, 2023
Jan 28, 2023
This thread was updated on Jan 28, 2023
Report
Copy

Boarding pass issues

Address:Kelambakkam chennai, Tamil nadu

My name is Sabyasachi Kabiraj. I have booked indigo flight for Patna to Chennai. I reached airport by 1.40p.m.and my flight was on 2.35p.m.Indigo airport authority refused to give me boarding pass. As boarding time was over. But according to airline rule boarding pass should be available before 29mint before leaving the flight. Indigo authority not given boarding pass and they diverted me to book connecting flight.my ticekt pnr was YQ7H5J....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sridhar_nr
Jan 25, 2023
Jan 27, 2023
This thread was updated on Jan 27, 2023
Report
Copy

Flight booking payment errors

Website:www.goindigo.in

Hi

Every time, I use Indigo official web site to do my flight booking, after finishing payment via Net Banking, I get the display that the transaction is successful.

I then get the email confirmation from my bank to confirm the amount being debited towards the payment made.

However, I get a payment error on my indigo website and no email received from Indigo to confirm my booking with flight details.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Biswanath sing
from Kolkata, West Bengal
Jan 25, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Falls information given by indigo staff in check in counter

Address:kolkata

Compliant letter
Date: 25/01/2023

Sub: Falls information given by indigo staff in check in counter
Dear team kindly in form you I have flight on Monday 23/01/2023 in Kolkata to Sharjah when I reached to the Kolkata airport, they My visa not validate and I check with the my company at the same time they say its original and visa have valid until 19.03.2023, but as per the indigo team member saying it’s not valid...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy