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IndiGo Complaints & Reviews

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Updated: Dec 5, 2025
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IndiGo reviews & complaints page 14

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S
Sana hussian
from Udhampur, Jammu and Kashmir
Apr 12, 2023
Apr 18, 2023
This thread was updated on Apr 18, 2023
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Address: Ward No 17, House No. 136, Near Forest Office, Christian Colony

Hey I got a call from this +[protected] and asked me that we are hiring for indigo ground staff for Jammu location and asked me to send documents
And after that I got a call that my documents got selected and I have to pay 1250 for registration form and to book the seat
I didn’t pay any charges yet I want to confirm Is is fake or real
Here attaching the screenshot of the mail I got
IndiGo customer support has been notified about the posted complaint.
Dear Ms Hussain,

Thank you for writing in!

We would want to inform you that IndiGo maintains the highest standards of ethics and integrity. IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. Therefore, we guide you to not make payments to anyone for getting a job with IndiGo.

In case you are interested to apply for a position with IndiGo, you may apply on our official Careers page for a suitable position at https://careers.goindigo.in/Information/careerhome.

Regards,
Team IndiGo
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    R
    rabbyhbd
    Apr 12, 2023
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    Address: Dammam

    Hello sir,
    Please do something for me, any how i want refund my money, i already inform GOTOGATE agency but not any good update, i don.t this agency fraud with me, if he fraud his castomer than drictly take action against him, please my request is, solve my problems.my number +966 [protected]

    Thanks
    Mehedi hasan
    +1 photos
    IndiGo customer support has been notified about the posted complaint.
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      rabbyhbd
      Apr 12, 2023
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      Address: Dammam

      Hello sir,
      Please do something for me, any how i want refund my money, i already inform GOTOGATE agency but not any good update, i don.t this agency fraud with me, if he fraud his castomer than drictly take action against him, please my request is, solve my problems.my contruct no- +966 [protected]

      Thanks
      Mehedi hasan
      +1 photos
      IndiGo customer support has been notified about the posted complaint.
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        T
        Tushar_Dawange
        from Pune Metropolitan Area, Maharashtra
        Apr 6, 2023
        Apr 10, 2023
        This thread was updated on Apr 10, 2023
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        Address: Indigo, Pune airport

        Dear Sir/Madam, I travelled by Indigo Airlines from Coimbatore to Pune with family on 5th April 2023 evening (via flight 6E 6798). Upon arrival in Pune, I noticed that my check-in baggage handle with metal strip inside was damaged from one side due to mishandling by air lines staff. As it was night time and my kids was with me so i could not able to contact Indigo staff at Pune airport. I am sure due to carelessly lifting and handling my bag during transfer it is damaged.

        I expect compensation for same from Indigo Airline as they are unnecessarily in hurry and making such damages to customers belongings.

        Regards,
        Tushar A Dawange
        +3 photos
        IndiGo customer support has been notified about the posted complaint.
        Dear Sir,

        We believe our customer experience team reverted you on 6th April'23 at 1808 hrs. We request you to check and revert to the same trailing mail if further assistance is required.

        Regards,
        Team IndiGo
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          C
          complaaint_000765
          Apr 5, 2023
          Resolved
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          Resolved

          Amount deducted but payment on hold??

          Hi, we booked a ticket now where the payment was deducted but no ticket was generated. The indigo booking says it's 'on hold'. Can you please help asap? Thanks....
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          D
          DDL@indigo
          Apr 5, 2023
          Apr 10, 2023
          This thread was updated on Apr 10, 2023
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          I was scheduled to travel from Bangalore to Hyd on 4th April details below
          Bengaluru (T1) 19:00 6E 638
          Hyderabad 20:10

          Initially it was informed was delayed due to incoming delay. Later after every one had boarded, there was no clue of moving or curtesy to inform what was going on. We were sitting in the flight for almost 30 mins not knowing whats going on. When Checked with Cabin Crew, very stupid answer, technical details.
          Finally Captain speaks, delayed due to incoming flight and have 40 passengers. and at 740 PM announces they are crossing the security and will start in next few mins. Finally all those people boarded at 845 PM and flight took after around 850 PM.
          There is absolutely no empathy for 200 Passangers waiting in the flight for 2 hours for 50 mins flight.

          Funniest thing is 915 flight from Blr to Hyd Reached earlier than our flight that was suppose to be reaching at 8 PM.

          1. Professionalism missing
          2. Arrogance from Indigo, as there is no value for 200 People's time
          3. Very poor communication and careless attitude
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Apr 10, 2023
          IndiGo Customer Care's response
          Hi,

          We regret the delay. We try our best to fly on time. As checked, the delay was due to the late arrival of the incoming aircraft. We request you to share your PNR so, we may share your feedback with our concerned team. We hope to serve you better in the future.

          Regards,
          Team IndiGo
          Apr 10, 2023
          Updated by DDL@indigo
          Surprised that you don't do any research, flight came at 645 PM but flew out at 850 PM. Bare minimum you need to make small enquiry you will get more info. Bengaluru (T1) 19:00 6E 638
          Hyderabad 20:10
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            S
            supdtmukesh
            from Ghaziabad, Uttar Pradesh
            Apr 3, 2023
            Apr 10, 2023
            This thread was updated on Apr 10, 2023
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            Respected Madam/Sir,
            It is requested to provide the duplicate boarding pass of Indigo Airlines as I have lost it and I require urgently for reimbursement of LTC Claim. I tried to search alot but failed to find it.
            The details is as under:
            Name: Mukesh Kumar Singh
            PNR No. WQYQXJ
            Flight No: 6E-2176
            Date of Journey: 07.01.2023.
            Departure time: 14:15 Hrs
            Journey: From New Delhi (DEL) to Mumbai (BOM)
            Details of Passenger:
            1.Mukesh Kumar Singh Seat No. 15F
            2. Smt Amrita Singh Seat No. 16F
            3.Sh Kushagra Singh Seat No. 15E
            4.Ms Irshita Singh Seat No. 16E
            +1 photos
            IndiGo customer support has been notified about the posted complaint.
            Dear Sir,

            Please know that once the travel is completed boarding pass cannot be generated. We request you to visit https://bit.ly/41h6flU to download the travel certificate.

            Regards,
            Team IndiGo
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              S
              Sukanya T.
              from Indore, Madhya Pradesh
              Apr 3, 2023
              Apr 3, 2023
              This thread was updated on Apr 3, 2023
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              Travel certificate

              Haven't received travel certificate dated 25 October 2022

              The pnr is QM853P

              KINDLY SEND THE FOLLOWING on [protected]@gmail.com...
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              Y
              Yuvinsaravanan
              from Cumbum, Tamil Nadu
              Apr 3, 2023
              Apr 10, 2023
              This thread was updated on Apr 10, 2023
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              Address: 46d3 maninagaram street

              We would like u sir i have received mail in job intend letter u paid 2500, 5500 etc.I will paid total amount 58000k.And my gate pass received after one week.You joined march30 in madurai airport face to face interview amount are refundable.Another one my joining date change for apr20 this is a fake and fraud persons confirm it sir.And i have money for return or not.please sir my money has refundable sir.take this action sir
              +2 photos
              IndiGo customer support has been notified about the posted complaint.
              Hi,

              We confirm that the information you have provided [is clearly fake / does not belong to IndiGo.] It appears that certain people [have fraudulently collected money or are fraudulently trying to collect money] from you on the basis of a fake job offer. We regret that this happened and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

              Regards,
              Team IndiGo
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                B
                BinduMathews
                from Alwaye, Kerala
                Apr 1, 2023
                Apr 27, 2023
                This thread was updated on Apr 27, 2023
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                I tried to book ticket, however after card payment initiated booking never got complete. I tried 3 times each time i was charged on card. Please help resolve.
                IndiGo customer support has been notified about the posted complaint.
                Dear Ma'am/ Sir,

                Thank you for writing to us. We request you to share your transaction ID, contact number, email address and mode of payment with us over customer.[protected]@goindigo.in or using our twitter DM link https://bit.ly/3D02rN6 so we may look into this further to assist you.

                Regards,
                Team IndiGo
                I have exactly the same problem, month has passed and no money was returned
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                  D
                  deena23
                  Mar 29, 2023
                  Apr 1, 2023
                  This thread was updated on Apr 1, 2023
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                  Hi,
                  Today dated 29/03/2023, I have booked ticket from Kochi to Hyderabad on 31st march 2023. Amount is deducted from my SBI account but ticket is not booked. I would like to know when my amount 4818/- is going to refund back.
                  IndiGo customer support has been notified about the posted complaint.
                  Dear Ma'am/ Sir,

                  Thank you for highlighting this to us. We request you to kindly assist us with the transaction ID, contact number, email address and mode of payment used (i.e. VISA/ MasterCard/Amex) using the link https://bit.ly/3RSi1i4.

                  Alternatively, you may also share the details with us at customer.[protected]@goindigo.in so we may look into this at the earliest and offer assistance.

                  Regards,
                  Team IndiGo
                  Dear Ma'am/ Sir,

                  Thank you for highlighting this to us. We request you to kindly assist us with the transaction ID, contact number, email address and mode of payment used (i.e. VISA/ MasterCard/Amex) using the link https://bit.ly/3RSi1i4.

                  Alternatively, you may also share the details with us at customer.[protected]@goindigo.in so we may look into this at the earliest and offer assistance.

                  Regards,
                  Team IndiGo
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                    R
                    RoyNR
                    from Kolkata, West Bengal
                    Mar 29, 2023
                    Apr 4, 2023
                    This thread was updated on Apr 4, 2023
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                    I booked air ticket in indigo through IRCTC Govt. Portal for availing LTC. I lost my boarding pass of the onward journey which is needed to be submitted to the office. So I applied for travel certificate from indigo air lines.
                    I have already paid Rs.600/- as required for the said travel certificate vide Ref IGAPIZTMJ8 at 02.12pm today i.e. 29.03.2023, but it is showing error: please enter correct email address. Please provide me the required travel certificate.
                    booking reference -ELVZ3C
                    gmail id-r.[protected]@gmail.com
                    IndiGo customer support has been notified about the posted complaint.
                    Dear Team,
                    We truly regret the hassle. As checked the travel certificate has been generated. You may download the same at https://bit.ly/3ZFygCw. We look forward to serving you better in the future.

                    Regards
                    Team IndiGo
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                      S
                      Subhash36
                      from Vijayawada, Andhra Pradesh
                      Mar 29, 2023
                      Apr 10, 2023
                      This thread was updated on Apr 10, 2023
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                      First they called me and said i was short listed for ground staff and if i was interested they will start the recruitment process then after they asked me 2500 for registration and 8500 for verification and 12000 for training then they asked me to pay 14000 i verified and came to know that it was a fraud and i asked my money back they said we will give and now they are switched off their phones and plzz get my 23000 back as a student i earned those23000 with my hardword so plzz do justice for my money sir
                      +1 photos
                      IndiGo customer support has been notified about the posted complaint.
                      Dear Sir,

                      We confirm that the information you have provided [is clearly fake / does not belong to IndiGo.] It appears that certain people [have fraudulently collected money or are fraudulently trying to collect money] from you on the basis of a fake job offer. We regret that this happened and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

                      Regards,
                      Team IndiGo
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                        shailendra_c_c
                        Mar 28, 2023
                        Apr 4, 2023
                        This thread was updated on Apr 4, 2023
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                        Hello,

                        I had planned a family trip from Mumbai to Singapore, but unfortunately my wife had an accident and got her arm fractured.

                        Doctor has suggested to not plan trip for few months.
                        Since this was a family trip we have decided to cancel the plan.

                        I have submitted all the required documents to indigo but they have denied refund.

                        If the airline is unable to help customer during emergency then there is no point in booking tickets from indigo.

                        I had to cancel due to emergency and I think airline has to understand and help in such cases.
                        IndiGo customer support has been notified about the posted complaint.
                        Dear Sir,
                        We are concerned to hear this. We wish her a speedy recovery. We request you to share your experience with us at https://bit.ly/40Hitom, so our team may check and assist you right away.

                        Regards
                        Team IndiGo
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                          Miagrace21
                          Mar 27, 2023
                          Mar 29, 2023
                          This thread was updated on Mar 29, 2023
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                          Please refund my payment as intiated, you don’t send my booking itenerary /pnr booking reference as I made my payment last february 22, 2023 22:43PM .enclosed my transaction ID and number email address ..please or refund asap
                          +2 photos
                          IndiGo customer support has been notified about the posted complaint.
                          Hi,

                          We regret the inconvenience caused. We request you to share your registered email id and contact number so, we may check and assist you further.

                          Regards,
                          Team IndiGo
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                            Miagrace21
                            Mar 27, 2023
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                            I made a payment in indigo but they never se d me my booking number .
                            +2 photos
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                              Nabeel1015
                              Mar 25, 2023
                              Mar 27, 2023
                              This thread was updated on Mar 27, 2023
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                              I booked a flight and completed the payment then the screen just dissapeard and i did not get any confirmation but the amount was deducted
                              IndiGo customer support has been notified about the posted complaint.
                              Same happened to me

                              Payment received but I did not get my any further details - Comment #4095447 - Image #0
                              Sir, we regret the experience. The amount deducted will be auto refunded to the same mode of payment within 7-10 working days. ~Kritika
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                                T
                                taskmaster
                                from Jammu, Jammu and Kashmir
                                Mar 23, 2023
                                Apr 10, 2023
                                This thread was updated on Apr 10, 2023
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                                Resolved

                                Address: 141 Battalion Border Security Force

                                I, Inspector, Ram Lal Sharma, a serving soldier of India’s first line of defense, BSF since last more than 35 long years would like to share the mental and physical torture, which I was subjected to due to insensible and extreme unprofessional attitude shown by a few staff of your esteemed airline at Netaji Subhas Chandra Bose International Airport, Kolkata on 12 March 2023,
                                I had a ticket (PNR-EZRENE, copy enclosed) booked in Indigo Flt 6E-2009 on 11/03/23, scheduled dep from Kolkata(CCU) at 2155 Hrs(09:55 PM). I boarded train from Murshidabad(WB), my present place of posting on 11/03/2023 at 1000 Hrs(train tkt enclosed) for Dum Dum / Sealdah and for onward journey to Airport. Eastern Railway, Sealdah-Naihati-Kalyani section train services have been badly disrupting since 15 to 20 days back due to ongoing signal interlocking system upgradation and all EMUs and Exp trains were running behind schedule abnormally. This fact can be verified from ER and all electronic and print media of local dailies. I too had to bear the brunt of this situation and somehow managed to reach airport in between[protected] hrs by hiring a pvt car from Kalyani itself. CISF Staff at the airport was very helpful and without wasting a minute, they allowed me to step inside the airport to catch the flight. At the counter, I explained the horrendous situation which I had to face to reach the airport, which was beyond my control, and situation was well known to Indigo staff at Kolkata also. I literally was begging to them for boarding pass, disclosing my identity and my present physical disability for free mobilization. But despite all this, they denied me to give boarding pass but preached me to come airport on time. I have no hesitation to say that staff at the counter was unprofessional, disgraceful and lacking basic etiquettes in public dealing at trying situation.
                                As I needed to reach my home in J&K via Delhi on emergency, I was compelled to buy another ticket for Flt 6E-2474(PNR-EZRENE, copy enclosed and thereby I had to forfeited around Rs. 9000 from previous ticket.
                                Had your staff been a bit sensible to the situation at that time, I would have boarded the Flt(6E-2009) as staff at entry gate to cargo was ready to escort me upto the flight provided your staff issued the boarding pass. There was still 20 to 25 minutes left to take off the flight as I made to wait upto 2200 hrs to buy another ticket, which can be verified from your website.
                                I, therefore seek your indulgence for suitable compensation of my mental, physical and financial losses, which I subjected to by your staff at airport on 11/03/2023.
                                I am waiting for a positive action taken report within a reasonable timeline.
                                +5 photos
                                May 20, 2023
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 10, 2023
                                IndiGo Customer Care's response
                                Dear Sir,

                                Our team tried to connect with you, however, unable to establish a connection. We request you to please share a convenient time in the same trail mail.

                                Wishing you a pleasant day.

                                Regards,
                                Team IndiGo
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                                  Imtiyaz0113
                                  Mar 20, 2023
                                  Mar 23, 2023
                                  This thread was updated on Mar 23, 2023
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                                  Hello,

                                  I have lost my boarding pass for the onward journey, which i needed for LTA Claim. i still have the return journey passes.

                                  PNR - LSYM2U
                                  email - imtiyaz.[protected]@gmail.com

                                  Could you please get me a duplicate pass or travel certificate ?

                                  Thanks,
                                  Imtiyaz
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear Ma'am/ Sir,

                                  A boarding pass can't be issued once the travel is completed. You may get the Travel Certificate by visiting http://bit.ly/3CBZ50S.

                                  Regards,
                                  Team IndiGo
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                                    Amtee123
                                    Mar 19, 2023
                                    Mar 20, 2023
                                    This thread was updated on Mar 20, 2023
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                                    Pooja gupta mam ne call kiya tha indigo airport job vacancies ke liye mujhe kuch basic documents liye on watsapp par mujhse. HR indigo ke name par kisi person se baat karwai thi unhone ek serial number diya jo mene pooja gupta ko diya. uske baad mujhse mere email par indigo offer letter diya gya or saath me application forum flip karne ko kaha fir mail par send karne ko kaha tha jahan se mujhse emails aayi thi. isme mujhse indigo seat booking ke liye fees maangi or baad me interview training ke liye fees maangi saath me fir se bond letter ke liye fees maangi eshe kar ke unhone mujhse ab tak 2100+ 5600+ 6400+ 6000 = 20, 100/-Rs le chuke hai or koi job nhi lagi hai meri or saari mene ye online pay kiya unke kahne par.
                                    +1 photos
                                    IndiGo customer support has been notified about the posted complaint.
                                    Dear Ma'am/ Sir,

                                    We would like to confirm that the information you have provided does not belong to IndiGo. It appears that certain people have fraudulently collected money from you on the basis of a fake job offer.

                                    We regret that this happened and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

                                    Please note that IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates.

                                    In case you are interested to apply for a position with IndiGo, you may apply on our official careers page for a suitable position at https://careers.goindigo.in/Information/careerhome.

                                    Regards,
                                    Team IndiGo
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