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IndiGo Complaints & Reviews

2.7
Updated: Apr 29, 2026
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IndiGo reviews & complaints page 11

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N
nakashima
Aug 30, 2023
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Address: [email protected]

Hi, IndiGo

I’m not sure if this is right address for my purpose, but this is only IndiGo mail address I know of.
I took your flight recently for my business.
They are as follows;
-Aug/21 PNQ----BLR PSJQ2G 6E-6055
-Aug/23 BLR----JAI O3D6SE 6E-0469
-Aug/24 JAI----DEL ESCD9T 6E-2205

I purchased ticket using my credit card.
I received statement attached from the company, and understand 3 statement for the ticket above, however, I’m not sure the one colored in red, INR 7, 685.00 ?
Can you please explain what they are for ?

Thank you.
Regards,
Tomoaki Nakashima Aug/29
Sun Electronic Industries Corp.- Osaka, Japan
IndiGo customer support has been notified about the posted complaint.
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    J
    Jhonny depp
    Aug 30, 2023
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    Address: G17/20,Richmond Towers,12,Richmond Road, Bangalore-560025

    26.08.2023 I received a phone call from indigo airline she said now our airlines recurring ticketing Executive in Chennai international airport and she said first 2600 you pay i am verify your profile next we conduct the interview. The interview is two rounds one is telephonic interview and final one is face to face interview after that day in evening they conducted in telephonic interview after next day she said your selected in first round next is final round is 30.08.2023 we conduct in between she ask money 7200 for evc (Employment Verification Certificate) certificate after the next day 29.08.2023 I received the mail from that side your selected in direct you don't have attend any final interview after that in the email mentioned money 12235 For noc (Non Objective Certificate) Total they spam my amount was 22035 rupees Please Help me to refund my amount
    IndiGo customer support has been notified about the posted complaint.
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      A
      Ajamir
      Aug 29, 2023
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      Hi,

      I have lost my boarding pass. I need it urgently to submit for office billing. Requesting you to guide me with the process. My email id: [protected]@gmail.com

      My boarding details:
      Date:[protected]
      Name: Imlimongla Jamir
      Flight no: 6E 958 (A320) Dimapur to Kolkata
      Flight no: 6E 6206 (A320) Kolkata to Mumbai

      Date: 10.08, 23
      Name: Imlimongla Jamir
      Flight no: 6E 6957 (A320) Mumbai to Kolkata
      Flight no: 6E 7713 Kolkata to Dimapur
      IndiGo customer support has been notified about the posted complaint.
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        P
        Prasanthmullu
        Aug 28, 2023
        Sep 1, 2023
        This thread was updated on Sep 1, 2023
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        28/8/2023
        BLR to PUN

        I had a external TSA lock (not fixed with the bag). When I reached hotel and wanted to unpack found the lock to be missing. I raised this concern with the IndiGo team and they say, these checks are to be done at the airport itself and not later. They also say that, this has to be complained at the Airport and not to them.

        According to me, this should be taken care by the Airlines and not the airport.
        IndiGo customer support has been notified about the posted complaint.
        I got a call saying it was IndiGo cutsomer service. They had all my details. So I followed the process they explained for redeeming coupon code. But 20k was debited from my account. Now i am unable to reach back to the same number. I will raise a cybercrime complaint as well.
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          M
          mrgndevi
          Aug 27, 2023
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          I booked a flight ticket but its charges paid by online banking. amount debited SMS also received but ticket not received after 2 hours also. while checking in that website they mentioned that the PNR no. you can download. but i am not having PNR how I downloaded the booked ticket?
          IndiGo customer support has been notified about the posted complaint.
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            B
            Balwinder s Sohal
            from Ludhiana, Punjab
            Aug 19, 2023
            Aug 21, 2023
            This thread was updated on Aug 21, 2023
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            Ground staff stops and not allow boarding flight and taken me to a corner people look at me as a suspect. Reason return ticket was after visa validity date.
            They simply don't know that a person can board a flight on the last date of visa expiry and upon landing in the destination country one can get 90 to 180 days stay as per visa issued.
            Their customer care also so illetrate that harrassing more to change return journey ticket while passengers are in the queue of boarding flight.
            Even they click pictures on their personal cell phone of my vis astamp which is a very personal information.
            Helpless feeling at that time, lot of harrassment 2 times by Indigo.
            We were just promoting our domestic carrier.
            Earlier we travelled through Swiss and Lufthansa, it was a delight.
            Next time will not board IndiGo and even I am warning others for the same issue.
            Pathetic experience.
            IndiGo customer support has been notified about the posted complaint.
            Mr Sohal, ww truly regret to note your experience. We request you to kindly share your PNR and detailed feedback at bit.ly/3jc8a5m so we may look into it. ~Team IndiGo
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              K
              Khanma0w
              Aug 17, 2023
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              Please change the Indigo flight timings from Dammam to Hyderabad as before. Departure from Dammam 1:00am and Arriving Hyderabad at 7:15am and Departure from Hyderabad is 9:00 pm and Arriving at Dammam at 1:30 am.
              IndiGo customer support has been notified about the posted complaint.
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                S
                Sakshi@Tomar
                from Delhi, Delhi
                Aug 16, 2023
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                Address: Delhi

                Company fraud me of 25000 rupees they take money for work from home job and they take me 25000 rupees I have proof of transaction
                I'm very disappointed and I'm also in depression.
                Please solve my problem 🙏
                IndiGo customer support has been notified about the posted complaint.
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                  S
                  Silvin
                  from Ahmedabad, Gujarat
                  Aug 16, 2023
                  Aug 19, 2023
                  This thread was updated on Aug 19, 2023
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                  Address: Ahmedabad

                  GST invoices of PNR # EZKM2U, JQS2FZ, UTD4MT have not yet been generated on the airline website. 2 months have passed for this travel. Please share the invoices on [protected]@silvin.in
                  IndiGo customer support has been notified about the posted complaint.
                  Dear Sir/ Ma'am,

                  Thank you for taking out time to communicate with us. We request you to please allow us some time to get it checked with our team. We will get back to you with an update.

                  Your patience in the interim is highly appreciated

                  Thanks and Regard

                  Team IndiGo
                  Dear Sir/Ma'am,

                  As checked, all these PNRs are associated with international travel. We request you to visit https://bit.ly/3VOqHcv to avail the travel certificate.

                  Thanks and Regards,

                  Team IndiGo
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                    S
                    Shruti Ch
                    Aug 14, 2023
                    Aug 17, 2023
                    This thread was updated on Aug 17, 2023
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                    Resolved

                    Boarding denied for me and my child with international connections

                    I was supposed to travel to Boston from Hyderabad (via Delhi, Istanbul) with my 8 year old child on the morning of 9th August (PNR: QT6NFG). The whole problem started at the check in counters. There was a huge queue for Indigo check in (single queue for domestic and international) with only 3 counters operational, and hardly anyone to manage the queue line as a result of which travellers kept dashing into check in counters without actually...
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                    S
                    Siddharthsoni7
                    from Bali, Rajasthan
                    Aug 13, 2023
                    Aug 14, 2023
                    This thread was updated on Aug 14, 2023
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                    This is Siddharth soni, I had fly with your indigo flight 6E 1478 on 13 august 2023. PNR- AW1I3P,
                    I have carried 50 in LED TV from Dubai to Ahmedabad, but before carrying I have discussed with your boarding team for safely handling so they have promised me that our service is safely with caring for such product, and they have charged me 210 AED for handling and airport service charge, but I have seen thru airplane that your carrier guy throw my TV at loading time, as result I have got Broken TV in the end and I m very disappointed, that is very bad service and I will never gonna fly with Indigo, I have paid a lot of money carry this TV to India but I have lost my money, TV, effort. The TV model is TCL -50P618
                    I have paid 650 AED for the TV + 210 AED handling charges + duty 112 AED( 2530 INR at India) so total AED 972 I want refund, otherwise I will take legal action for fake promising, mishandling, careless handling,

                    All the needful invoices attached with this complaint
                    Contact detail
                    Siddharth soni
                    Number IND [protected]
                    Email- [protected]@gmail.com

                    All the needful invoices attached with this email
                    And I would like have your Response ASAP
                    IndiGo customer support has been notified about the posted complaint.
                    Mr Soni, we sincerely regret to note your experience.

                    We had tried to connect with you over a call a while ago but were unable to establish a connection. We request you to kindly share a convenient time when we may connect with you by visiting bit.ly/3jc8a5m.

                    We appreciate your understanding and hope to serve you better in the future. ~Team IndiGo
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                      A
                      Abdullah143
                      Aug 11, 2023
                      Aug 20, 2023
                      This thread was updated on Aug 20, 2023
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                      Resolved

                      I book ticket from Dammam to Gorakhpur.amount deducted from my account but PNR not confirmed
                      Name =shailendra kumar
                      PNR number=ZWVFYI
                      Mail id =[protected]@gmail.com
                      Aug 22, 2023
                      Complaint marked as Resolved 
                      Chat on WhatsApp with customer care .Thay refund the money in 1 week
                      IndiGo customer support has been notified about the posted complaint.
                      Dear Sir,

                      Thank you for taking out time to communicate with us.

                      Sir, we regret the inconvenience caused. We request you to share the transaction Id, our team will get this checked and we will get back to you with an update.

                      Thanks and Regards,

                      Team IndiGo
                      Abdullah143's [Complaint's author] reply, Aug 11, 2023
                      JPAY9cb26230811063128
                      Abdullah143's [Complaint's author] reply, Aug 11, 2023
                      Transaction id
                      JPAY9cb26230811063128
                      Still no confirmation from indigo Customer care team
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                        D
                        DebaratiS
                        from Kolkata, West Bengal
                        Aug 8, 2023
                        Aug 9, 2023
                        This thread was updated on Aug 9, 2023
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                        I am Sanjana. Since yesterday (07.08.23) I have been trying to book a return flight from Goa to Kolkata. But every time I am entering the card details it is showing payment declined by bank, which worked perfectly fine for the last booking done a few minutes back for flight from Kolkata to Goa. I tried using another card but got the same response. Today I contacted the bank and they said they have no issue from their end. I would request you to kindly look into the matter.
                        IndiGo customer support has been notified about the posted complaint.
                        Dear Ma'am,
                        We sincerely regret the inconvenience caused to you. We request you to share your contact detail at https://bit.ly/3D02rN6, so we may check and assist you.

                        Team IndiGo
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                          E
                          EldenS
                          Aug 5, 2023
                          Aug 7, 2023
                          This thread was updated on Aug 7, 2023
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                          I booked a flight to India with IndiGo, and the cost has been taken from my bank account. However, I have never received a confirmation email and not even a confirmation page on the website after booking. What can I do? Thanks
                          IndiGo customer support has been notified about the posted complaint.
                          Sir, we're sad to hear about this. Could you please DM us your registered email id and contact details via https://bit.ly/3KuEyQX so we may check and assist? ~Team IndiGo
                          Dear Sir/ Ma'am,

                          We regret the inconvenience caused. We request you to DM us via https://bit.ly/3KuEyQXregarding your grievance.

                          Regards,
                          Team IndiGo
                          Hi Elden, Try to contact them via chat on IndiGo app and send transaction ID. I hope it can help to obtain booking confirmation. Br. rmst
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                            S
                            Srushti Bhuwad
                            from Mumbai, Maharashtra
                            Aug 5, 2023
                            Aug 8, 2023
                            This thread was updated on Aug 8, 2023
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                            I'm Srushti bhuwad

                            I was traveling by indigo flight 6E 6549 on 5th Aug from 7.20 am to 8:50 am. I lost my black colored bolt headphones. I placed it on the area where magazines are kept in front of the seat please return the same if found. Seat was 36B I changed my original seat 37c with 36B

                            Thanks,
                            Srushti Bhuwad
                            IndiGo customer support has been notified about the posted complaint.
                            Any update ?
                            Dear Sir/Ma'am,

                            We believe our team has connected with you over the call and addressed your concern. As checked, the said item was not found by our team post-flight.

                            Regards,
                            Team IndiGo
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                              P
                              pratap kumar Bheemarasetty
                              from Erraguntla, Andhra Pradesh
                              Aug 4, 2023
                              Aug 6, 2023
                              This thread was updated on Aug 6, 2023
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                              Address:
                              B.Pratap Kumar
                              M.Rambabu;
                              D-no:44-29-1;
                              Dobhi street;
                              Rly New colony;
                              Visakhapatnam- 530016

                              Hello,
                              I'm Pratap kumar B

                              I was traveling by indigo flight 6E 719 on 4 aug '23 from 5:55 am to 7 am
                              .I forgot my black colored samsung earphones. I placed it on the area where magazines are kept in front of the seat please return the same if found. Seat was 15A

                              Thanks,
                              Pratap Kumar B
                              [protected]@gmail.com
                              [protected]
                              IndiGo customer support has been notified about the posted complaint.
                              Dear Sir,

                              We are concerned to know about this. Please share the PNR with us so we may look into this further.

                              Regards,
                              Team IndiGo
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                                R
                                rmst
                                Aug 3, 2023
                                Aug 7, 2023
                                This thread was updated on Aug 7, 2023
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                                Resolved

                                Didn't receive booking confirmation, but amount was deducted from bank account

                                Address: Delhi

                                Dear Sir/Madam,

                                I purchased a ticket from DEL to IXL on the 3rd of August (date of flight is 3rd of September), the amount was deducted from my bank account but I never recieved any confirmation.

                                Transaction id: f84d4a3ed[protected]

                                Kindly ask you to send me the booking confirmation!

                                Best regards...
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                                S
                                shwetaparkar
                                Jul 31, 2023
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                                Self Ms Shweta Parkar with PNR SRM7HZ, flight no. 6E 229 from SRX - BOM on 27/07/2023 post landing in Mumbai while collecting my baggage noticed that one of my grey colour bag wheel was broken and untracable, hence official complaint was lodged with staff on duty Ms Shivani S who has issued a complaint receipt and the same is attached herewith along with a photo of the bag.

                                Ms Shweta Parkar
                                Mobile - [protected]
                                shweta.[protected]@yahoo.co.in
                                IndiGo customer support has been notified about the posted complaint.
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                                  S
                                  Sudhikumar V
                                  from Attingal, Kerala
                                  Jul 27, 2023
                                  Jul 28, 2023
                                  This thread was updated on Jul 28, 2023
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                                  I took a flight from kolkata to tvm via bombay on 23rd July (Flight no:6E5013 and 6E5114).We were three passengers and had three baggages .But the baggages were soaked in rain and damaged, even boxes iniside one was heavily shattered.Please consider my complaint and take immediate action and do the needful compensation.
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear sir,

                                  We certainly understand your disappointment. However, minor wear and tear may occur during the loading and offloading of the bag. You may visit http://ki.show/UrtsQa Clause 17.3 for detailed information on conditions of carriage.

                                  Please be assured that we have noted your feedback and shared it with the relevant team for necessary review and action. We look forward to your kind understanding. ~Team IndiGo
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                                    T
                                    Tahirkhanday
                                    from Srinagar, Uttarakhand
                                    Jul 27, 2023
                                    Jul 28, 2023
                                    This thread was updated on Jul 28, 2023
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                                    I am writing to express my deep concern and disappointment regarding an unfortunate incident that occurred during my recent flight from Srinagar to Hyderabad on July 26, 2023, with ticket number BZ6D38 and flight number 6E 609.
                                    Regrettably, upon reaching my destination, I discovered that my valuable earbuds, worth INR 4000, were missing from my backpack. I had securely placed them inside my backpack before boarding the flight, and their absence was only noticed upon unpacking at my destination. I am certain that the earbuds were stolen during the course of the flight.
                                    I am truly disheartened by this incident, as I have always trusted IndiGo for providing safe and reliable travel experiences. This unfortunate event has left me feeling uneasy and concerned about the security measures in place during the flight.

                                    I kindly request a thorough investigation into this matter to determine how such an incident could have taken place onboard your flight.
                                    I have attached a copy of my boarding pass and ticket for your reference. Please feel free to reach out to me at [protected]@gmail.com for any further information or clarification.
                                    Looking forward to your response.
                                    IndiGo customer support has been notified about the posted complaint.
                                    Dear Mr Tahir,

                                    We truly regret to note this. However, we would like to apprise you that all items included in hand baggage are under the sole responsibility of the customer. You may visit http://ki.show/FrtaMZ (clause17.3) for detailed information on conditions of carriage.

                                    We appreciate your understanding.

                                    ~Team IndiGo
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