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IndiGo Complaints & Reviews

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Updated: Feb 16, 2026
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IndiGo reviews & complaints page 108

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P
Pankajag20
from Ahmedabad, Gujarat
Jul 12, 2019
Resolved
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I travelled from ahmedabad to dubai on 9th july. My pnr was chikjg. When i complained about behaviour of one handling staff, i was rudely threatened by the duty officer that he will get my luggage offloaded and i will not be allowed to fly.
I was going on an emergency and it was so distressing. I had to literally beg this "gentleman" to not take this extreme step.
It was such a traumatic experience.
I have now decided not to travel by indigo in future-ever.

Pankaj agarwal
Travel date: 09/07/2019
Dubai to ahmedabad,
Aug 28, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2019
IndiGo Customer Care's response
Hi Pankaj,

We are sorry for the experience. As checked, our customer relations team has responded to your last email and tried to connect with you. Please reply on the same trail mail so we may assist you.

Regards,
Team IndIGo
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    J
    jaspal singh 1988
    from Karnal, Haryana
    Jul 12, 2019
    Resolved
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    Resolved

    Address: ludhiana, 141007
    Website: [email protected]

    Meri 4 july morning 9:30 di kolkata to delhi di flight si. Only 2 mint late hon krke menu chad gye airline wale.
    Jad mai again ticket purchase kiti menu evening 8:40 di flight mili jo ki 45 mint late 9:25 te flight nikli eh koi achi baat nhi hai.
    Ehne paise thori hunde ae ki ehni mehngi ticket lai ske
    Meri ehi request ae ki meri ticket de paise menu returm kr dite jaan jehre 10130 rupay lagge ae.
    Only 2 mint late krke chad gye.. Is that possible??
    Agar asi 45 mint wait kr skde aa fe tusi 2 mint kyu ni wait kr skde
    Menu mera fare return kita jave..
    Aug 18, 2019
    Complaint marked as Resolved 
    IndiGo customer support has been notified about the posted complaint.
    Verified Support
    Jul 13, 2019
    IndiGo Customer Care's response
    Hi Jaspal,

    We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Our staff do accept passengers who are marginally late but it's not possible always due to operational reasons. Sadly, you had reported after closure, hence we were unable to allow you onboard.
    Further, flight 6E 476 was delayed due to the late arrival of the incoming aircraft. Our operations are dependent on various factors, some are beyond our control and determine our on-time performance. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

    Regards,
    Team IndiGo
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      K
      kr72022
      from Mumbai, Maharashtra
      Jul 12, 2019
      Resolved
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      Address: Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi, New Delhi, Delhi, 110001

      Hi
      Adding to the disappointment of flight getting cancelled without any prior information, the unprofessional attitude of indigo airlines has really really given reasons to chose an alternative over indigo airlines. We had two pnr for a total of 4 passengers scheduled to travel from patna to lucknow on 4th of july 2019. First the airline kept on delaying the flight and suddenly the announcement was made that the flight is cancelled. Loss in business reputation in my organisation had already hit all four o[censored]s. To our utter disappointment no one present there was giving any solution possibility to us. As our travel by any means was necessary we decided to apply for refund. We got our pnr registered for refund and left the airport. After 6 days on 10th of july i gave a call to the customer care they showed ignorance as nothing has happened. After a series of inquiry the customer care executive asked me my mobile number and assured a call back very soon for update. Today after 2 days i am still awaiting the call. The flight was cancelled by you people we have not missed the flight. Where is the refund? When will it be processed? You people want money without providing any of your services. Is this a kind of a loot. Note down my pnr numbers and passenger's name and revert me on the issue at the earliest.

      Pnr: xclqul
      Passengers: sanjay kumar and kumar sanjay

      Pnr: yhbbkz
      Passengers: abhishek kumar and pushkar kumar sinha

      Kindly contact me on [protected] for the latest update.

      Thanks
      Aug 24, 2019
      Complaint marked as Resolved 
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      Jul 13, 2019
      IndiGo Customer Care's response
      Hi,

      We are sorry to hear this. We believe that our customer relations team is already working on the raised concern. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

      Regards,
      Team IndiGo
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        S
        saqib ashraf
        from Mumbai, Maharashtra
        Jul 12, 2019
        Resolved
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        Address: 190001

        I was travelling from srinagar to chandigarh and i was allowed 15+7 baggage weight. But i was having 3 kg extra baggage and my hand bag was only 2 kg so i asked them to consider my handbag in luggage and i will take the small bag in luggage as handbag which they refused.
        And charged me extra 1200
        I am student so i am regular customer of indigo.
        I want refund
        Aug 15, 2019
        Complaint marked as Resolved 
        IndiGo customer support has been notified about the posted complaint.
        Verified Support
        Jul 13, 2019
        IndiGo Customer Care's response
        Hi Saqib,

        Please share your booking reference/ PNR number via private message so we may look into it.

        Regards,
        Team IndiGo
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          V
          vadodara123
          from Vadodara, Gujarat
          Jul 11, 2019
          Resolved
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          Resolved

          Address: 303,stapatya-2, near atmajyoti ashram, Vadodara, Gujarat, 390023

          I was to travel with indigo airlines from thituvanathapuram to vadodara via bangalore on the 8th july 2019 by the 5.10 pm flight and a connecting flight to vadodara from bangalore at 7.30 pm — my flight was getting indefiniltey delay till last i heard was 5.45 pm — the airlines crew called me up and told me that i can can cancell my flight or wait till next day for the 10.50 am flight via bombay.
          I was extremely sick and the staff could have put me on to the previous flight which was just close to my original flight at 4.40 pm since i was the only passenger who had a connecting flight.
          This mistake of theirs costed me a whole lot of mental agony as i was down with sever viral and i also had an ailing aunt whom i had to take for dialysis on the 9th morning - which i could not due to the faulty planning of the staff.
          They did provide me with accomodation but the physical and mental harassment i went through was beyond explanation.
          Please look into this and i demand some compensation from the airlines as they get away by apologising which is unacceptable in my case
          My pnr is wiyi9t - jyoti danak
          Aug 14, 2019
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Jul 13, 2019
          IndiGo Customer Care's response
          Hi Jyoti,

          We regret the inconvenience caused. Please know that flight 6E 676 was delayed due to bad weather in Mumbai affected our arriving aircraft which is beyond our control. we would like to state that our operations are dependent on various factors which determine our on-time performance. Since flight 6E 676 was the last flight our staff offered you to accommodate on the next day flight. We hope for your understanding.

          Regards,
          Team IndiGo
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            M
            Madhu Jadhav
            from Mumbai, Maharashtra
            Jul 10, 2019
            Resolved
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            Resolved

            Address: Richmond Rd, Shanthala Nagar, Richmond Town, Bangalore, Karnataka 560025

            When i am received mail then i called him and asked for payment details he asked my details and given account details as[punjab national bank [protected] and IFSC:punb0027200] then i paid 9600 and send a slip through mail and he again mail me to send 9600 with 18% GST of 11328 and he said to send a fresh transaction of 11328 then i will return your money of 9600 with in 3 hour but i am not received any money with this he send application form and i filled it and sent back to his mail. His name: Mr suresh jain and his Email:[protected]@goindigohrd.co.in [I did a mistake to send money and i am having transaction screenshots and mail messages and call recordings if in case they needed i will send those proofs.i am not tell to my parents about this transactions please solve my problem as soon as possible sir.
            Aug 13, 2019
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Jul 11, 2019
            Updated by Madhu Jadhav
            That fraud phone no:[protected] and his suresh jain please track him and refund my money as soon as possible sir my parent asking for money i am not suppose to tell them about this froud so please accept my request and solve my problem .
            Jul 11, 2019
            Updated by Madhu Jadhav
            I am going to submit another photo but it is not submitting

            Verified Support
            Jul 13, 2019
            IndiGo Customer Care's response
            Hi Madhu,

            At the outset, we would like to clarify that the attached letter was not issued by IndiGo and also, the email ID mentioned does not belong to IndiGo.

            On the same note, it is also pertinent to mention here that the Company does not indulge in the practices of collecting any processing/enrollment fees from job aspirants/candidates.

            It is advisable for you to approach competent authorities for a parallel investigation into the matter against such unknown errant persons.

            Further, we would request you to please visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

            Regards,
            Team IndiGo
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              Z
              Zahidul Khan
              Jul 10, 2019
              Resolved
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              Resolved

              Address: YÖ-KYLÄ 6B 12, 20540

              I bought ticket for dhaka - calcutta-delhi on 28 of april, 2019 (Booking # hw1upb) massage: 31871*[protected]
              Entry date 29.4.2019 total 349, 79 eur (26 612, 11 inr). Due to bad weather your airline cancel the trip and ask me to refund money back. I was agreed and request my money back asap.
              Still i did not get my money back. Could you please let me know when i can get my money back?
              Thanking you!
              Aug 14, 2019
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              Verified Support
              Jul 13, 2019
              IndiGo Customer Care's response
              Hi Zahidul,

              As checked, the refund has been processed from our end in the original mode of payment. Also, we have replied you via private message.

              Regards,
              Team IndiGo
              This conformation letter is fake or true
              IndiGo Customer Care's response, Jul 13, 2019
              Verified Support
              Hi Prayakarrao,

              Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

              Regards,
              Team IndiGo
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                A
                Avni dedhia
                from Mumbai, Maharashtra
                Jul 10, 2019
                Resolved
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                Resolved

                Address: 400097
                Website: [email protected]

                Hi i got a call for airlines executive when i applied in quicker. They told to send certificates n all then i was told to pay 2500 rs so i did. I got a telephonic interview call i got selected n thn they told to pay 7000 rs n thn i thought something fishy. I have all the mails n transfer money photos everything with me please help n not for me but for many ppl
                Jul 10, 2019
                Complaint marked as Resolved 
                No steps are taken
                IndiGo customer support has been notified about the posted complaint.
                Jul 10, 2019
                Updated by Avni dedhia
                How it got resolved
                Verified Support
                Jul 11, 2019
                IndiGo Customer Care's response
                Hi Avni,

                We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                Regards,
                Team IndiGo
                Dear Team,

                Few days ago i conducted indigo interview and selected also. Today i got PRM appointment letter from indigo.
                In that letter they mentioned gurgaon address as well as mail id also.

                So just i want to know is this fake or not.

                Thanks and regrds
                Manish gijre
                IndiGo Customer Care's response, Jul 15, 2019
                Verified Support
                Hi Manish,

                Please share the email ID from which you have received the letter.

                Regards,
                Team IndiGo
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                  P
                  Pallavi.ealpula
                  from New Delhi, Delhi
                  Jul 10, 2019
                  Resolved
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                  Address: Hyderabad, Telangana

                  Sir i uploaded my resume in shine.com i got call from placement hub, and it is internal recruitment of aviation company. We short listed your resume if you are interested place you in a job other wise we will refund your money with in 24 hours. The process for first round aptitude test 2000, telephonic 8650, offer letter correction 16000 they charged. I paid all the amount and i got offer letter with joining date of july 16th. After enquiry of the details i got to know that it is fraud. Sir kindly help me. They send me their bank details state bank of india
                  Placement hub a/c : [protected]
                  Ifsc: sbin0009555 and their contact numbers [protected] and [protected]. Sir please kindly help me to get back my amount. It is very big amount for me. I put my kids life in risk and paid the amount. Please help me sir thank you.
                  Aug 20, 2019
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 11, 2019
                  IndiGo Customer Care's response
                  Hi Pallavi,

                  We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                  We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                  Regards,
                  Team IndiGo
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                    V
                    vibhachauhan979
                    from Chandigarh, Chandigarh
                    Jul 10, 2019
                    Resolved
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                    Resolved

                    Address: 162/4 ,Tower 6B SBP Homes Sector 126 , Mohali, Chandigarh, Punjab, 160064

                    I vibha singh w/o gaurav pawar lost my baggage one week ago while returning from srinagar to chandigarh, indigo fligh 6e/376.
                    As per indigo team my baggage cant be tracable now. It is very pity that i have lost my baggage after checkin, where is the accountibility for airline to protect our belongings which was taken by airline.
                    Indigo team wants me to claim compensation as 350/kg — rs. 5250 for 15 kg, bug my baggaege itself holds clothing of approx 20k and plus costing of bag, and some of purchasing specially done for srinagar trip.
                    My pnr no. Is qjfdxt, baggage no. : [protected], bag type: american tourister.
                    I want claim of rs. 30 k from team, as the bag lost costing expensive branded clothes and one of my favourite belonging in that bag which cant be paid by indigo team in any means.
                    Aug 14, 2019
                    Complaint marked as Resolved 
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 12, 2019
                    IndiGo Customer Care's response
                    Hi Vibha,

                    We deeply regret to note the inconvenience caused to you due to the loss of your checked baggage on arrival. Please be assured that one of our representatives will connect with you to address the concern.

                    Regards,
                    Team IndiGo
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                      S
                      seetaram avadhani
                      from Gurgaon, Haryana
                      Jul 10, 2019
                      Resolved
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                      Resolved

                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                      Hello.
                      My transaction is failed.
                      Below is the message before proceeding to the back website
                      Dear customer,
                      Kindly note the below given indigo transaction id for your future reference.
                      Transaction id: 1e2c0c8f87f[protected] in case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track status of the reversal you may quote the pgi or reference number advised by the bank, along with the transaction id mentioned above.
                      Money is not credited to my account till now. Please check
                      Aug 16, 2019
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 11, 2019
                      IndiGo Customer Care's response
                      Hi Seetaram,

                      We have asked our concerned team to review your case. Please bear with us.

                      Regards,
                      Team IndiGo
                      Verified Support
                      Jul 12, 2019
                      IndiGo Customer Care's response
                      Hi Seetaram,

                      As checked, it was a failed transaction and the amount will reflect in the mode of payment within 5-7 working days.

                      Regards,
                      Team IndiGo
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                        P
                        Pargoku
                        from Tellicherry, Kerala
                        Jul 9, 2019
                        Resolved
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                        Resolved

                        I have applied for job in indigo for ground staff hr and within seconds call came and explained clearly job role and selection procedure, thn she said i need to pay rs 2500/ for getting id card for entering 30mnts online test and telephonic interview, and also she texted acct no and ifsc code for transfering fund, i am totally confused and also she mailed me a confirmation letter... Please help
                        Aug 21, 2019
                        Complaint marked as Resolved 
                        IndiGo customer support has been notified about the posted complaint.
                        Jul 09, 2019
                        Updated by Pargoku
                        confirmation letter receive by mail is being attached is it genuine ?

                        Verified Support
                        Jul 11, 2019
                        IndiGo Customer Care's response
                        Hi,

                        We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                        We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                        Regards,
                        Team IndiGo
                        WHen called to customer care, they told it will get refunded in 3-4working days. Now its 5th working day.Please refund the amount.Below are details
                        30 Jun 2019
                        lutxw7ufazzkpows-PAYUINDIGOAIRLINES
                        Ref No[protected]
                        IndiGo Customer Care's response, Jul 13, 2019
                        Verified Support
                        Hi,

                        We wish to check this at our end. Please bear with us. We shall get back soon.

                        Regards,
                        Team IndiGo
                        IndiGo Customer Care's response, Jul 16, 2019
                        Verified Support
                        Hi,

                        We are unable to trace any transaction with the provided details. Please contact your bank if the amount is deducted.

                        Regards,
                        Team IndiGo
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                          K
                          Keshu27
                          from Mumbai, Maharashtra
                          Jul 9, 2019
                          Resolved
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                          Resolved

                          Address: MTTI AIR FORCE AIR FORCE STN AVADI, 600055

                          Sir, i boarded from chennai to delhi in 6e 2704 on 6 jul 19. My pnr was djjlvq. I deposited my red colour shoulder bag at baggage counter. After reaching delhi i found that my samsung j2 mobile was missing from my bag. Sir it is really disappointing for me. I m in difficult situation. Please help me. If it will happen in airlines also than to whom should i believe?
                          Aug 15, 2019
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 11, 2019
                          IndiGo Customer Care's response
                          Hi,

                          We are sorry for the trouble. As checked, our baggage team is already working on the raised concern. Please be assured of our constant efforts to provide a hassle-free travel experience to our esteemed passengers.

                          Regards,
                          Team IndiGo
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                            D
                            Deepak Sancheti
                            from Kolkata, West Bengal
                            Jul 8, 2019
                            Resolved
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                            Resolved

                            Address: 4th floor, Gaytri Residency,, house no10,Neelomani Phukan Path,, Christian Basti, Kamrup Metropolitan, Assam, 781005

                            Today me and my wife could not fly to kolkata from guwahati even after indigo issued us boarding card for the flight 6e 856... They did not announce our name and when we approached they said the flight already left... Also could not put us on the next flight... We were not even informed by sms or mobile calling... So we missed an important work at jaipur... Our request of next days flight was also denied...
                            Aug 19, 2019
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 11, 2019
                            IndiGo Customer Care's response
                            Hi Deepak,

                            We are sending an inquiry to our respective departments. We shall respond soon.

                            Regards,
                            Team IndiGo
                            Verified Support
                            Jul 18, 2019
                            IndiGo Customer Care's response
                            Hi Deepak,

                            We have checked this internally and would like to summarize our findings. You were booked to board the flight from Guwahati which was scheduled to depart at 1700 hrs on 8th July 2019. Please know that the boarding gate closes 25 mins before the scheduled departure time. Sadly, you had reported at 1722 hrs despite the name announcement. Hence we were unable to allow you onboard. We look forward to your understanding.

                            Regards,
                            Team IndiGo
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                              T
                              taiyyab shikalgar
                              from Malegaon, Maharashtra
                              Jul 8, 2019
                              Resolved
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                              Resolved

                              Address: Hadapsar pune, Next to gadital, Pune, Maharashtra, 412201

                              I got fake interviews call letter from

                              Mr suresh jain hr

                              In this call letter he is asking 9600 in his panjab national bank account

                              His contact no [protected]

                              I want immediate reply on that because it's related to someone's life and career

                              If information is correct let me know the full ditails from indigo airlines.
                              Aug 11, 2019
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 10, 2019
                              IndiGo Customer Care's response
                              Hi Taiyyab,

                              We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                              We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                              Regards,
                              Team IndiGo
                              I am yadav Suraj Kumar and I have message that I have selected for interview pay 2990 and send slip so tell me what should I do?
                              IndiGo Customer Care's response, Jul 10, 2019
                              Verified Support
                              Hi Suraj,

                              Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

                              Regards,
                              Team IndiGo
                              Ranchi to Delhi flight on 7th July 2019 @ 16:30 delayed by 1 hour 40 minutes. What is the use of buying Indigo Promise when such delay happens and no coverage as per product.
                              IndiGo Customer Care's response, Jul 11, 2019
                              Verified Support
                              Hi Faissal,

                              We would like to state that our operations dependent on various factors some beyond our control and determine our on-time performance. Please know that the flight was delayed due to air traffic congestion at Delhi affecting our arriving aircraft which is beyond our control. Kindly visit the link https://bit.ly/2QdQTxL for more information.

                              Regards,
                              Team IndiGo
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                                R
                                Rupam Gupta
                                from Varanasi, Uttar Pradesh
                                Jul 8, 2019
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                                Hello, i'm rupam gupta, i received a call from [protected] named ram kapoor on 4 july. Another number is[protected]. He told me that my cv have been shortlisted for air ticketing jobs which i have uploaded on shine.com. He asked me to deposit 1700 as registration fee which i had transferred. They conducted a round of online and a round of telephonic interview. After that they had asked me to pay 20000 rupees as security and training amount which will be refundable after a month of joining.
                                Same incident with another number [protected] and [protected], named rohan and the registration amount was rs. 2050.
                                I have call records of the conversion between us and also i am attaching the bank details and transaction details which i have made. Kindly take a note in this matter and help me.
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 10, 2019
                                IndiGo Customer Care's response
                                Hi Rupam,

                                We have replied you via private message, please check.

                                Regards,
                                Team IndiGo
                                Jul 11, 2019
                                Updated by Rupam Gupta
                                Thanks for response, replied via message.
                                Jul 19, 2019
                                Updated by Rupam Gupta
                                I want to know what action has been taken against my complaint.
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                                  S
                                  Sangeeta Pandit
                                  from Ranchi, Jharkhand
                                  Jul 8, 2019
                                  Resolved
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                                  Resolved

                                  Address: 47A,1/2,2nd Floor,R.K.Ghoshal Road,Kasba,Ballygunge,Kolkata,west Bengal., Kolkata, West Bengal, 700042

                                  Indigo airlines — deficiency in service flight 6e 119

                                  1 review
                                  47a, 1/2, 2nd floor, r. K. Ghoshal road, kasba, ballygunge, kolkata, west bengal., kolkata, kolkata district, west bengal, india
                                  Sangeeta pandit on jul 8, 2019
                                  Mark as resolved

                                  Today i reached airport at 5:45 am kolkata for check-in to board on flight 6e 623 but i was told at counter at 6:12 that the counter closed. Then i reached c01 counter where officer gave option to travel by next flight with some charges of rs1500/- from kolkata to agartala 6e139
                                  Seat no 23c at 7:20 am then agartala to guwahati 6e 119 seat no 8c which was scheduled to depart at 9:50 am but departed at 11:15 am. Fact is when i reached counter just 8 minutes late you have refused me to board and i paid rs1500 then why not you have been chagres or refunded my excess rs1500 and other charges like food and lost of time opportunity as i have lost my business opportunity for such delay.
                                  Aug 12, 2019
                                  Complaint marked as Resolved 
                                  IndiGo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 10, 2019
                                  IndiGo Customer Care's response
                                  Hi Sangeeta,

                                  We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, you had reported after the closure, hence we were unable to allow you onboard.
                                  Further, in order to save you from losing the entire ticket amount paid for the booking, our airport team offered re-accommodation on the next available flight with minimum charges, which was accepted by you. We look forward to your understanding.

                                  Regards,
                                  Team IndiGo
                                  Https://jobsinfo39.blogspot.com, i got a call letter from this site and it harassed me
                                  IndiGo Customer Care's response, Jul 10, 2019
                                  Verified Support
                                  Hi Sambit,

                                  This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter.

                                  Regards,
                                  Team IndiGo
                                  I have Receive this Confirmation Letter for job but I don’t know is this true or Fake even i pay Processing Charge 1500+5500 by Shine.com with Glassdoor Company.
                                  IndiGo Customer Care's response, Jul 10, 2019
                                  Verified Support
                                  Hi Abhishek,

                                  Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

                                  Regards,
                                  Team IndiGo
                                  I am Ishwar singh negi my flight number 6e1836 and my pnr Number OE4UTF it already more than two hours I am waiting for flight than no bady take care us really I am asking about flight and your staff also don’t know there behaviour als not good
                                  IndiGo Customer Care's response, Jul 10, 2019
                                  Verified Support
                                  Hi Ishu,

                                  We are sorry for the inconvenience caused to you. We believe that our customer relations team has assisted you. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

                                  Regards,
                                  Team IndiGo
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                                    S
                                    Sangeeta Pandit
                                    from Ranchi, Jharkhand
                                    Jul 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: 47A,1/2,2nd Floor,R.K.Ghoshal Road,Kasba,Ballygunge,Kolkata,west Bengal., Kolkata, West Bengal, 700042

                                    Indigo airlines — deficiency in service flight 6e 119

                                    Today i reached airport at 5:45 am kolkata for check-in to board on flight 6e 623 but i was told at counter at 6:12 that the counter closed. Then i reached c01 counter where officer gave option to travel by next flight with some charges of rs1500/- from kolkata to agartala 6e139
                                    Seat no 23c at 7:20 am then agartala to guwahati 6e 119 seat no 8c which was scheduled to depart at 9:50 am but departed at 11:15 am. Fact is when i reached counter just 8 minutes late you have refused me to board and i paid rs1500 then why not you have been chagres or refunded my excess rs1500 and other charges like food and lost of time opportunity as i have lost my business opportunity for such delay.
                                    Aug 18, 2019
                                    Complaint marked as Resolved 
                                    IndiGo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 10, 2019
                                    IndiGo Customer Care's response
                                    Hi Sangeeta,

                                    We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, you had reported after the closure, hence we were unable to allow you onboard.
                                    Further, in order to save you from losing the entire ticket amount paid for the booking, our airport team offered re-accommodation on the next available flight with minimum charges, which was accepted by you. We look forward to your understanding.

                                    Regards,
                                    Team IndiGo
                                    What about delay departure of your flight from Agartala to Guwahati. Because of such delay I lost my business opportunity.
                                    If your time is precious then customer's time is also precious. You have to be refunded the amount paid.
                                    IndiGo Customer Care's response, Jul 11, 2019
                                    Verified Support
                                    Hi Sangeeta,

                                    We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. Hope you understand.

                                    Regards,
                                    Team IndiGo
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                                      S
                                      Saurabh Kadiya
                                      from Mumbai, Maharashtra
                                      Jul 8, 2019
                                      Resolved
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                                      Resolved

                                      Address: Welcome Park society near jalaram mandir o.n.g.c, Anand, Gujarat, 388620

                                      Sir... My complain is that... Kuch din pehle maine online job apply kiya quikar.com pe airport aviation ke liye... फिर mujhe call ayi indigo airline ki tarf se kanika rastogi ka.. Jinhone bola ki apka cv short list hua indigo airlines me apko ticketing executive ki post milegi bhilai airport me... Ahmedabad airport pe... Uske liye apko telephonic interview dena hoga jo ki रिकॉर्ड hoke hr departmet me जाएगा.. Uske liye 2500 paid होंगे id generate के लिए... Maine de diya paytm के through... उसके baad maine cl ki to bole ki apka document हो gya profile आगे forword kr di gyi... उसके baad hr का cl aata hai kavya का जो bolti h... की apka sb ho gya b's apka crp certification verification होना है जो usa से bnta है... उसके baad उन्होने बोला कि इसके 8000 lgte hai... Agr apka koi usa me ho to use bol do wo bnwa लेंगे... Mujhe lga krwa leta hu pir mains bola इतना ni ho payega... Unhone kaha ki 4000 kr do baki scholarship se krwa denge... Maine thoda sa जानकारी li उनसे address manga to unhone gurugram इंडिगो office ka address bheja... Aur mails भेजे... साथ me jo seniour hr rahul sharma का i'd card bheja mujhe lga it's not fake maine paytm kr diya same account same branch me... उसके baad pir 2 दिन baad maine aage process के लिए किया तो बोले apko noc krwana pdega... उसके लिए 13500 lagenge... Maine kaha ni ho payega to km krte huye उन्होने 8000 की baat kri... Maine kha mai ab ni kr paunga mujhe ni chahiye job... To wo be ap ke pass document ni hai ye sb unhi ka चार्ज h... Bt maine kr diya aur apna paisa refund manga... To bolte hai krwa dunga... Pir cl ni uthate... Pir मैंने काफी दिन try kiya... To jb cl receive की to bolte apne job mna kiya hai... पहले ap 25%gst fill kro tb refund होगा... It's total fraud pls solve out sir... Pta ni kitno ka paisa lekar baithe hoge... My number is [protected]... I have all details mails, contact number, screen shot... Please sir help me... Thnku
                                      Aug 14, 2019
                                      Complaint marked as Resolved 
                                      IndiGo customer support has been notified about the posted complaint.
                                      Jul 08, 2019
                                      Updated by Saurabh Kadiya
                                      1.A/c holder name-chandini Account no.[protected]
                                      IFSC Code.UTIB0000672
                                      2.A/C HOLDER NAME -ABHISHEK
                                      A/C NO.[protected]
                                      IFSC CODE-KKBK0004624

                                      BANK - KOTAK.A/C HOLDER NAME -ABHISHEK
                                      A/C NO.[protected]
                                      IFSC CODE-KKBK0004624

                                      BANK - KOTAK.
                                      FRAUD account holder detail.
                                      Jul 08, 2019
                                      Updated by Saurabh Kadiya
                                      Rahul sharma[protected]
                                      Jul 08, 2019
                                      Updated by Saurabh Kadiya
                                      Airport number[protected]
                                      Jul 08, 2019
                                      Updated by Saurabh Kadiya
                                      Kanika Rastogi- +[protected]
                                      Jul 08, 2019
                                      Updated by Saurabh Kadiya
                                      Kavya- +[protected]
                                      Jul 08, 2019
                                      Updated by Saurabh Kadiya
                                      Registration-2500
                                      2. CRP certificate-6200
                                      3. NOC certificate-18635
                                      4. Account open-10400
                                      5. MD Approval-48635
                                      6.Extra-24635
                                      7. Paytm charge-2000+800+1000+1000+2000
                                      8. Uniform charges-15000+ 10000
                                      9. Fined-15000
                                      Jul 08, 2019
                                      Updated by Saurabh Kadiya
                                      I'm saurabh kadiya.My contact no.-[protected]. Please refund my money & help me🙏.
                                      Verified Support
                                      Jul 10, 2019
                                      IndiGo Customer Care's response
                                      Hi Saurabh,

                                      We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                                      We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                                      Regards,
                                      Team IndiGo
                                      Registration-2500
                                      2. CRP certificate-6200
                                      3. NOC certificate-18635
                                      4. Account open-10400
                                      5. MD Approval-48635
                                      6.Extra-24635
                                      7. Paytm charge-2000+800+1000+1000+2000
                                      8. Uniform charges-15000+ 10000
                                      9. Fined-15000
                                      IndiGo Customer Care's response, Jul 10, 2019
                                      Verified Support
                                      Hi Saurabh,

                                      We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                                      We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                                      Regards,
                                      Team IndiGo
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                                        Jaineet taneja
                                        from Mumbai, Maharashtra
                                        Jul 7, 2019
                                        Resolved
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                                        Resolved

                                        Address: C 239 defence colony new delhi, New Delhi, Delhi, 110024

                                        I would like to bring it to your notice that there has been a robbery with my check in baggage while i was travelling from madurai to new delhi via banglore in indigo flight number
                                        6e 7219 from madurai to banglore and 6e 2034 from banglore to delhi on 6th june
                                        When i reached delhi my bag was open front one side in which i had my business accounts and cash was there all seprately with the accounts amounting 78500 approx which was all missing when i check today on 7th of june.
                                        Kindly see into the matter as i am sure it has been done between the transfer of the bags to delhi as one side of the zipper was open but i didnt took it seriosuly

                                        Jaineet taneja
                                        [protected]
                                        C 239 defence colony
                                        Aug 18, 2019
                                        Complaint marked as Resolved 
                                        IndiGo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 09, 2019
                                        IndiGo Customer Care's response
                                        Hi Jaineet,

                                        We are sorry to hear this. As checked, our customer relations team is already working on the concern and will respond at the earliest.

                                        Regards,
                                        Team IndiGo
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