IndiGo Complaints & Reviews

PNR CL9WKX
TRAVEL DATE[protected]
GUWAHATI TO TRIVANDRUM

Sir/Madam, In my recent trip i was denied food on board by the indigo airline staff saying the reason as cpml was not shown in the boarding pass. But in fact it was mentioned in my ticket very clearly. It was a bad experience for me. Please ensure that such incidents don't happen in future.

We have a flight at 6:20, boarding pass has bee. Issued us at 5:20. Then the security persons took around 30 minutes. Instead of telling them that we have flight at 5:55 am, noone considers us. We have reported at boarding gate at 6 am and they informed that flight has taken off.
How could a flight can take off before time without passengers when they have already issued boarding pass. This is absolute cheating. Now authority is showing us rules that boarding gate closes before 25 minutes but when does all these rules go when they are making unnecessary delays? We have been cheated. They could not provide us any connecting flight as well.we were wiling to pay 1500 rupees extra as well what they have asked us to pay but they have not provided us any flight. This is absolute cheating that after issuing the boarding pass they have not waited for the passengers. This is not like we reported after 6:20. We reported before 20 minutes and they said flight has already taken off. They said boarding gate closes before 25 minutes And we have reported at 5:55 which is exact 25 minutes before the flight take off time. We have seen many instances where we have seen that they allowed the boarding at the flight time as well but in our case the situation is completely against us. They have cheated us.

This is with regards to PNR # LB4V4Y (Hyd - Goa). I was charged an excess baggage fees of 6KG extra even though I had an international connection with Qatar Airways - and for my laptop bag. (I had one check in within weight limit (13.7 KG) and one carry on (6.9 KG) and one laptop bag (6 KG - due to two laptops). During this visit I was travelling around many states in India through Indigo and no one else charged me an excess fee other than the lady in Hyderabad. The Supervisor was so rude that she used words like "Dont care" even though I was polite and trying to explain her the situation. I was travelling with my Client who was an American and even she was not happy with the level of language the lady in the counter was talking.

Other PNR's that did not charge me any excess fees for laptop bag are below: TES68P - Delhi to pune and Pune to Hyd / LGVSMJ - Goa to Blr . The staff of other locations was very polite and happy.

In Hyd I was told that card was not working and they insisted me to pay by cash (Receipt attached). I am very upset and not sure why only in Hyderabad they charged me for my Laptop bag Inspite of mentioning them that the weight is due to 2 laptops. I do travel a lot and never came across a situation where you check my laptop baggage weight and Hyderabad was the only location I saw this happening.

As a principle, even though the amount is small, I do not appreciate mis-behavior and non compliant leading to fraud. I will take this up if you do not provide me an immediate refund of Rs. 2400/-. Kindly let me know how you will transfer this fund to me.

My email is [protected]@gmail.com and Phone # +[protected]. Will wait for a positive response from your end.

Regards
Narayanan Vijith Manghat

Indigo and eezygo travels are big frauds. They steal customers hard earned money. I canceĺled the ticket for SL5rpn. The refund was due from 31st may. Indigo blames agency while agency blamed indigo. I spoke to a customer rep on 15th june called laxmi. She was rude and unhelpful. I spoke to her manager Ram to my surprise he was rude too. I have hired a lawyer and have no option other than to file a law suit. You can speak to me any time after 5.30 pm

I travelled in your flight No 6E96 from Dubai to Bangalore on 12th June but I didnt get 2 baggage(framed photo and Videocon TV) on time from Bengaluru airport. Indigo officials informed me it will be delivered on the next day but not get even after 3 days.I had paid custom duty charge of Rs 3606. Very bad response from the officials when I called..

I was travelling from Bangalore to Kolkata on June 15, 2019 via indigo flight 6e-713, 4:55 am departure.. I Reached the boarding gates On time and it was told to me that gates are closed and boarding is not allowed.. the indigo staff how conveniently told to take the next flight by paying 1500. When I reach the counter for reservation, I’m told that there are no flights to Kolkata till afternoon and whichever was the next flight, I need...

I am Adv. Anil Kumar. V. C and was a passenger in Indigo flight no. 6E 176 dated 14.6.2019, boarded from Trivandrum to Dehli. When the Aircraft reached at Mumbai Airport at about 1.45pm I asked Ms.Soniya, the Cabin Crew to get some drinking water. She showed gestures at me for waiting and there after no response from the said Cabin Crew. Thereafter at about 3.45 pm I again asked another cabin crew (name not remembering) to get some drinking water immediately since my both ears were blocked. She also not cared about request and I was really shocked and disappointed with your irresponsible attitude from your cabin crews. This incident shows that you people are hardly cared about passenger's basic need of at least providing drinking water after collecting money. This is horrible and beyond imagination. My seat no. 16C and consider this complaint very seriously.This issue was already informed to one of your cabin crews when I boarded from the flight.
NB: I don't need your apology in this matter because you are not even competent for apologizing.

On 06/ 06/ 2019, I have boarded flight no. 6E- 2484. The flight was scheduled to leave at 23: 30 but for the next four hours, they kept sending messages that it is delayed. The worst thing they did was to have the passengers board the flight without the pilot and sit for more than two hours inside. When one of the passenger asked about it and filmed the reply of the crew, the pilot started blackmailing him saying, unless the video is deleted he will not take off the flight. Is there a worst goon than this? One of th worst airline in the present time... better the airline pay back a compensation and refund the amount for not informing the passengers on time about the delay.

I had booked my 12:50 p.m indigo flight for Delhi for 14th, June, 2019. I had arrived 1 he before and was in line for the check-in. It was still displaying on the screen above the counter that the check-in is in progress. Soon after the check-in was aborted. They said we were late and had to come 2hrs before. The flight could not be boarded now.
I want to enquire that are there any such rules for not allowing a person to board if the counter line is not moving? Are we supposed to fight our way through?
The indigo check-in criteria for domestic flights clearly states that check-in counter closes 45 mins before. People arriving even 1hr 15 mins before were denied check-in. The snapshot has been attached for the same.
Moreover, indigo sends messages every now and then but failed to inform a customer that we are not allowed to board since we are late. We have to wait to come to the airport, then stand in line, then denied service.
They even failed to give us anything in writing for why exactly they had denied check-in. We have to take there word for it. Sheer unprofessional way of handling situations?
I also heard them speak about something called "Overbooking". What is Overbooking? The flight is allowing multiple customer to book flight even after the capacity is full. This is so that everything works out in their favor. The customers who arrive first get the seats, and the rest are said you came late.
The Allahabad airport is not that big that everyone has to arrive 2 hrs before.
Then, they provided me with a solution. They said I have to pay RS 1500 and can take the next indirect flight via Banglore or Pune. How convenient? And that check- in, out of the box could be done even 40 mins before. For the same airways? Rules change according to their convenience?
They should consider cases where people can get late for no fault of there own. Everyone is learning these things. They should be flexible in cases where students or at least females are travelling alone. When already the frequency of flights is less why are they behaving as though the airport is crowded.

[protected] Fraudulent behaviour from this number

[protected] another fraudulent behaviour from this number claiming himself as RK Malhotra HR head from Indigo Airlines

[protected] another number but i am sure all these people or numbers belong to the same fraud group who is claiming to be a part of the indigo HR department with offer letter alongwith Indigo logo has been reaching out to innocent people and carrying forward fraudulent activities.

Indigo - Kindly blacklist the above numbers and advise if you can help in anyway to stop such happenings in the future.

I got a mail regarding this indigo job they asked me for my education proof, passport size photo, and identification proof. I sent them all of the above documents through mail after 1-2 days I got a mail mentioned that your profile has been selected and asked me to give aptitude test for which they asked me to pay after that there was telephonic round. In which also I got selected they just kept on taking money on every step. They sent me an appointment letter of 10 August saying we’ll send you hard copy of appointment letter on your address and now I find something is wrong in this I really need help.
My email-I’d is [protected]@gmail.com
Account holder- Mr. Naveen Kumar
Account no-[protected]
Ifsc code-UCBA0002148

My bag is missing. I traveled on 9th Jun 2019 from Bangalore to Hyderabad.
My bag had mostly branded clothes, pair of shoes and Miniso Bags. And there was a pair of small gold ear ring too worth ~5k(which I missed out on the say when I files PIR as I tired like hell).
It has disturbed me a lot, 5 days and my bag having all the day to day things is missing.

It is been 5 days already. Now I want to claim compensation for the inconvenience and lost things.
My PNR : QGC16Z
Air Line : Indigo
Flight : 6e 855

I got a call mentioning you applied for a ground staff job in airlines and we recruit for the same for that u need to register then online test n thr after selection process with paid training n later on payroll with good ctc kindly provide ur photo qualification certificate n id they demand me 1st 2000rs as registration fees once done they asked me to deposit rs6500 as test fees once test done they demanded me rs 15000 as deposit charges...

Hi I am Athira, on 11th June 2019 i received a mail with a call letter from indigo regarding the interview process to be held in 22nd June at Bangalore. They asked to pay an amount of Rs. 8900 plus GST as a security deposit. This was for air tickets, pickup, drop etc. I first made a payment of Rs.8900/- and later on they informed me that I should make the make payment including taxes Rs.10, 502/- and they will refund the Rs.8900/-
After payment, they sent an application form with few details, I reverted back by filling it up. Next day i got a call telling 5 candidates has an opportunity of direct joining without interview and i am one among them. Rs. 50, 000 has be paid as a bond which will be refunded after 18 months. I didnt gone for that offer, so they said they will refund Rs.8900/- now and balance Rs.10, 502/- on the date of attending the interview.
But they haven't made the refund yet. Please help me how can I recover my money back?
His name is Vinay Dhir (Ph:+91 [protected])

I was supposed to travel from Guwahati to Kolkata (6E572) and Kolkata to Mumbai (6E961) with my mother on 12/06/19 (PNR: UJP4HA) as we had to catch an international flight to Mauritius. Our Kolkata to Mumbai flight was scheduled at 9:30 PM and we were supposed to reach Mumbai by 12:30 AM on 13/06/19. When we reached Kolkata airport, we came to know that the flight had been rescheduled to 10:35 PM due to some delay. The airline officials then...

Even I also got cheated by them.i received same appointment letter after I have paid some money.again they started to asking still more money .they are calling again and again after I could realised as fake .they have called me again and spoke to me I told them directly it's fake . Though they are convincing me plz be aware of it . IndiGo doesn't call u nor email u .can I charge file against them?

I have lost my boarding pass. I need same for LTC claim. Details are as follows:- Travelling from Guwahati to Varanasi. Travelling date: 02/04/2019 Flight no:- IndiGO 6E-726 Please send duplicate or any other certificate to my email id- [protected]@gmail.com I will be very thankful to you. Thanks & Regards S K Chaubey E-mail – [protected]@gmail.com

Today I had checked in with your airlines and your airline person at the ticket counter was too much rude... I had a cartonq as an hand carry because i had an injury in my pelvic area i cannot lift it as an hand carry. I also said her if it would have been a trolley i would have taken it n dubai airport isnt a small airport where i can lift the lugguage and roam around. The way she spoke to me way was really rude and when i said her im gonna complaint about your behaviour she said my name is shiny go n complaint to whomever you want to. When you hire please check that they havent got any sort of attitude. I have the worst experience with indigo. There was Mr. ALI who spoke to me very politely and tried to pacify things but Ms. Shiny has got an extraordinary attitude towards the passengers she also fussed with a senior citizen argue about his lugguage. There isnt any sort of consideration from indigo.
I hope ill get a detailed reply on how your airline would fix people with attitude with customers.
My flight details are dubai to hyd flight no 6E 25 seat no 17A dated 13th june 2019.

I flew by Indigo flight number 6E 453 from Coimbatore to Mumbai on 11 th June, 2019. My seat number was 1 F.

There was a passenger seated on 2 E behind me who was talking on phone even after the announcements and the crew saw it but kept quiet. He continued talking on phone even while the plane was taxiing. When it continued almost till near the take off point I called the Flight supervisor by name Isha and told her to check this. On hearing this passenger kept quiet.

Instead of checking the passenger Isha made a cursory look at the passenger and told me rudely that he is only watching a movie and not talking.

I fail to understand how he can even watch a movie when all electronic devices should not be used ( even on airplane mode ) during take off and touch down.After this the behaviour of the supervisor was visibly agitated and at the end of the flight too she was quite rude in the manner which she was ushering the passengers out. Incidentally she ushered out the passengers without announcing details of baggage bay.

I am a Police Officer and Commissioner of Police of Pimpri-Chinchwad Pune.
I have also served as Director Security of Air India once. I am pretty familiar with Aviation security and safety.I was also Dy CVO of Air India and am familiar with these issues.

This supervisor Isha has a serious attitude problem and needs strong corrective action. May be a downgrade .

Regards
Padmanabhan [protected]

It is for your kind attention that my self Subedar Sadhan Mondal serving in Army at Secunderabad. On 07 May 2019, a call received me from my home, regarding my wife is serious and admitted in hospital at 1830hrs. I have no option to reach on same day, I have book your flight no G8-122 at 1900hrs. PNR-TDVJFH, ID[protected]. And reached at RAJEEV Gandhi Airport Hyderabad at 2015hrs. But your staff don't cooperate to attending the flight to me. I have loss my lot of money as ticket without travel in that situation when we require of money.
I request to being a soldier please return my money claimed as ticket amount.

Your sincerely
Subedar Sadhan Mondal
MOBILE NUMBER [protected]