IndiGo Complaints & Reviews

Dear sir/madam,

We booked a ticket from bengaluru to doha (Qatar) via mumbai (Pnr: lekcms & date of travel as 28th july'19) in the name of mrs. Babita jain.

The passenger was allowed to board from bengaluru to mumbai without any hassles. But at the mumbai airport, she was offloaded and not allowed to board for her flight to doha (Qatar) because she had ecr passport. We made repeated requests that indians get visa on arrival in qatar since she had return ticket booking (Pnr: dju8vq) and a confirmed hotel reservation as well but it was not accepted. Instead she was sent back to bengaluru from mumbai.

We claim full refund of the ticket cost paid (Rs.17, 466/-) for her outgoing journey on the basis of below arguments -

1) if the law states ecr passport holders to not to avail of visa on arrival facilities, then why was she allowed to board flight from bengaluru to mumbai at the first place? (Since ticket was made for bengaluru to doha under same pnr - lekcms and indigo staff had clear and complete knowledge of the travel itinerary). It shows apparent negligence from indigo staff.

2) if the indigo staff would have stopped her at the bengaluru airport itself, she would not have gone though the harassment of travelling all the way to mumbai and coming back again to bengaluru and also the mental trauma and stress.

3) her return ticket (Pnr: dju8vq) was also booked with indigo and was well known to their staffs. Since she wasn't allowed to board, the return ticket amount is also wasted.

More than anything else, the passenger was a female aged 50 years and was travelling internationally for the 1st time. The stress and trauma that she had gone through cannot be fully compensated only in monetary terms. The least we expect is return of the full cost of the onward journey (Rs. 17, 466) and an apology from the airline. We would have appreciated if the airline was more diligent in their duties and responsibilities.

Regards,
Deepak bokaria
[protected]

I have been recently cheated by harshit reddy. He was taken 11000 by me because for securitypass and confirmation letter but not selected me. Why should i do
And also he sent me indigo securitypass and conformation letter and in the letter clearly mentioned my registration number is ns00051018. Please check and inform me
This is true of false because very fear to me
Please help me
Email :[protected]@gmail.com
Thank you

This is just to bring in your notice that i have booked the flight no 6e2716 from banglore to delhi pnr/booking ref no lmr24u depart time 20;00 i reached airport 5.20 pm and requested to preponed my flight no 6e2783 at 18.15 pm and pay rs 1500/- but earlier i used to pay rs 1000/- but they dont listen and carged rs 1500/- without any payment reciept one thing i want to know once the seats are available why the charges and moreover fair was less for 18.15 flights you are requested to issue a reciept
Kamal kapoor
[protected]

My niece was travelling to trivendrum from mumbai on 21st july. While booking ticket, student option was not available so could not book ticket under student catagory. Being a student, she has to carry some extra luggage. Even after showing i card and telling them facts, she had to pay rs 4000/-. I request you to refund amount charged as extra luggage carried by her is for starting of new academic year.
Thanking you..

Dear sir, i would like to bring to your notice that we were travelling from jaipur to chennai on goindigo outbound flight which was scheduled at 14.10hrs dated[protected].

I along with a infant were at indigo passengers reporting counter in jaipur airport prior 45minutes to departure. An officer from the airline named mrs. Rachana denied us the service saying that your baggage is not allowed for sacnning eventhough there was plenty of time.

So, i request you that to take a deep look in this including cctv footage as a great loss incurred to us having an emergency medical appointment to a surgeon at chennai.
Hope i to hear from you soon.
Thankyou,
Regards
Moin mohammad

Hey i was travelling from bagdogra to ahmedabad on 24th july. There was only 5 minutes left for checkin so i was in a haste.. I went to the fast forward counter. The lady there said u weigh ur bag first then go for scanning. The display machine of weighing was on her side so it, was not visible to a person on the other side. She said ur luggage exceeded by 2 mgs so u need to pay an extra amount of 800. I told her i will take out some luggage. I literally didn't take out anything and got back to her and checked the weighing display myself.. It was 15 kgs. I didn't have time so i avoided to get into an argument with her. This meant the airport staff on the indigo counter tried to befool me and deceive me and wanted to take undue advantage due as i was in a haste. Such an unprofessional and derogatory conduct was not expected from a staff of such a reputed airline. Please look into the matter.

My family including my old parents were flying to jaipur from trivandrum on 25th july by indigo flight no 676 supposed to depart at 5.10 pm to bangalore with eta 6.25 pm. The connecting flight from bangalore was again indigo no 838 at 7.40 pm for jaipur.
The travellers were my parents
Sanotsh kumar manglunia and prem lata manglunia and my sister julie khetan and brother in law umesh khetan
My mother is heart patient and father is old and isover weight with problem in walking. We had requested wheel chair for both as they have difficulty in walking.
The flight from trivandrum was delayed by 40 minutes and as result the flight arrives late at bangalore
On wheelchair my father was moved to the connecting flight with indigo staff. The flight to jaipur was only 25 minutes away andthey all rushed madly to the connecting flight causing them health problemsbdue to severe stress. However indigo despite their own staff with us did not board our family on the flight to jaipur. They then asked them to go by midnight flight which would have been hazardous for my parents.
Finally after lot of requests and persuasion they gave us a flight in the morning and a 2 star poor hotel with no lift which my parents had to climb the stairs
Finally they reached jaipur with great diffuculty next day.
It was all due to fault of indigo as their flight from trivandrum. Was delayed
My parents are under medical supervision now and my brother in law lost a very important contract due to delayed arrival at jaipur
I would like to take action against indigo and claim rs 5 lacs as compensation amount from them for all troubles, health issues and losses incurred due to them.
Dimpal agarwal
[protected]

On our complaint for deficiency of their service during january, 2019, we were given two vouchers vide voucher nos.[protected]; and[protected] in the name of myself and my wife (Gv ramakrishna and pl padmakumari). The information was given that we need to utilise these vouchers before 5th august, 2019. When we tried to book the tickets, the site is not allowing with the error :the voucher name does not match the booking name". We sent a mail yesterday, i. E., on 26th july, duly attaching the screen shot, but till now we could not get any response so far. The worst & unprofessional service of indigo continues like this. If we do not get response for this also, we prefer to approach legal remedies like consumer forum, etc.,

My name is sheehan saif, from jabalpur, i was in search of o job and was going through quicker, and shine.com there i saw an ad regarding ground staff work fr airport, i applied in it... After 2 days i got a call from career solutions recruitment co. They asked me submit my doucument on mail or whtsapp.. With registration fee of 1800... Later they made a telephonic interview kind of an interview.. And said u will get confirmation letter within...

I booked the flight under the students discount section but on the ticket it was not showing that.
Assuming I got the tickets booked under the students section I carried my luggage accordingly and on the airport I had to pay extra 2, 000 Rs for my extra 5 kgs.

I am a student of IIT Madras and last time while travelling from spice jet I got a student as well as 10kgs extra when I booked my ticket

Please look into this case and possibly refund the my money for the same.

At srinagar airport ground staff namely mudasir at checking-in counter misbehaving with maximum passengers traveling by indigo by this i will not prefer to travel by indigo. If no action is taken against him. He did the same thing with maximum passengers he told to remove 1, 2, 9 kgs from checking luggage to hand baggage and there after issued boarding pass. Other wise he was saying that don't waste my time or more money will be charged.

PNR/ Booking Reference No. MHVURW

With reference to the above, I have received message from Indigo stating that my flight from Dammam (DMM) to Mumbai (BOM) is Cancelled. Originally, I have booked from Dammam to Hyderabad and the details are as follows::

08 Aug 19 Dammam 10:35 6E 1838 (A320) 09:20 Mumbai (T2) 16:30

08 Aug 19 Mumbai (T1) 20:15 6E 254 (A320) 19:30 Hyderabad 21:40

At...

Have booked 2 no ticketson 17/07/2019 from Jaipur to Hyderabad for the journey on 7/11/2019 with pnr.no.XJG4PG. amount was dected from my credit card account. but ticketswere not confirmed and status is being shown as HOLD CANCELLEDpassengers names are 1. K S ANANDA MOHAN 2. K L VANI KUMARI. An amount of ₹14876/- paid through AXIS Bank credit card. After making payment it was observed that tickets are not confirmed. Based on the PNR NO it was observed that tickets are pending due to pending payment. But the amount was deducted from my bank account. Even after 10 days from the date of booking, the amount is not credited to my account.

I recieved a fake letter stating that my resume is shortlisted by indigo airlines, today (25.07.2019) morning. The letter was sent via sms, and not through a mail. From which, i figured out that it was fake. The letter was from indigo airlines, which was demanding a advance fee of inr 9600/-, which even did not mentioned my name. Also, i googled the name of the hr, mr. Sumit rana and it turned out to be fake. I read this name in many complaints and i realized that it is totally fake.
The letter claimed that the job interview is in bangalore. It offered me a ctc of minimum inr 28, 400/- to inr 98, 000/-.
Please make candidates aware of this.
Ps: i'm not uploading the photos. The photos were same as i saw in some complaints.

I applied job vacancies through quikr job one day (24/07/2019) i got a message from quikr and then call from one recruitment company all india staffing and solution (Manpower group) that i am shortlisted for indigo airline ticketing executive post also i got mail from indigo related to it from [protected]@goindigo.in in the mail and phone call they told me to pay 1500/- as a security fee of recruitment agency and after paying my telephonic interview was done and next day (25/07/2019) afternoon again i got mail from indigo mail that (Same mail id) saying that i am selected for face to face interview and before that document verification process should be done and for that i have to pay about 6500/- for document verification what should i do?

We transported dead body from chennai to lucknow vide awb[protected] by indigo flight 6e-2622, when its arrived home at lucknow the body was fully decomposed its not embalmed when we checked certificate its put embalming done at 16.07.2019 at 11.30 p. M but we reached cargo by 16.07.2019 at 8.15 p. M itself and body was booked at 9.45 p. M, where they done embalming? They did not preserve dead body properly.

More than all this that david company agent vairamani & gopal did not give airway bill to us it was very difficult to take out delivery at lucknow. He pulled money rs. 42000 and nothing done, covered polymer sheet with dead body & put in a card board box with nude condition (No cloths).

I was travelling with indigo from blr to del last sunday. I checked in the brand new baggage but got received the damaged bag at delhi airport. I informed it to the staff available at the terminal and he told me to drop a mail to the customer. [protected]@goindigo.in. I have tried many times to send the info to them but the recipient mailbox seems full and delivery was failed all the time. I reported the issue through the feedback form and they are offering 500rs cash voucher for the baggage worth 3900rs. Will 500rs. Voucher make it new?

I have booked my round trip guwahati-bangalore (Booking ref bg3whz) on 8th november, 2019 and 11th november, 2019. Booked on 5th of july. Now i got a message that due to some technical problem both flights are cancelled and they tried to adjust the trip. However, both sites are not suiting me. So i need to cancel. I could do one sector (Gau-blr). While i am trying for next sector, the option for cancellation charge is showing. I am trying to cancel the trip not at my own, it is from your side only!!! So why should i pay??
I want to cancel it now — so pl do it for me.

Dr swarga jyoti das

Hello sir
I was supposed to travel in indigo flight from chennai to kochi! I have missed my flight and the staff's of indigo is treated me really bad! They were just like harrasing me. Doesn't given any chances for my next flight also they denied to everything once i started talking to them. Please consider my complaint and please take action against indigo airlines for treating customers like this.
Hopefully
Mohammed afeef

It is to inform you that i have traveled from New Delhi to Guwahati by your flight on 19th July 2019 at 12.40 p.m. My PNR no. was YYH85B. But when i came to Belt No. 3 in Guwahati airport to claim my baggage, I found my baggage handle and wheel being damaged. Immediately i communicate the matter one of the coordinator of Indigo Travels Ms. Nafisha at Guwahati and she had taken photographs of the damaged portion and told me to lodge a complaint though customer care number [protected]. But i did not get any fruitful answer from your executive. Again i call to the customer care and this time Ms. Nafisha has informed them about the damage. Also Ms. Nafisha told me that now the company has communicate with me within half an hour. But after three house again i call your customer care and told the whole fact . After that a call was came from your company through the phone number [protected] and told me to provide my phone number and email. id. which was already given to you.
But till today no any answer has been received from your end.
awaiting for early reply

Nayanmoni Sinha
e-mail id. [protected]@gmail.com