IndiGo Complaints & Reviews

Have booked 2 no ticketson 17/07/2019 from Jaipur to Hyderabad for the journey on 7/11/2019 with pnr.no.XJG4PG. amount was dected from my credit card account. but ticketswere not confirmed and status is being shown as HOLD CANCELLEDpassengers names are 1. K S ANANDA MOHAN 2. K L VANI KUMARI. An amount of ₹14876/- paid through AXIS Bank credit card. After making payment it was observed that tickets are not confirmed. Based on the PNR NO it was observed that tickets are pending due to pending payment. But the amount was deducted from my bank account. Even after 10 days from the date of booking, the amount is not credited to my account.

I recieved a fake letter stating that my resume is shortlisted by indigo airlines, today (25.07.2019) morning. The letter was sent via sms, and not through a mail. From which, i figured out that it was fake. The letter was from indigo airlines, which was demanding a advance fee of inr 9600/-, which even did not mentioned my name. Also, i googled the name of the hr, mr. Sumit rana and it turned out to be fake. I read this name in many complaints and i realized that it is totally fake.
The letter claimed that the job interview is in bangalore. It offered me a ctc of minimum inr 28, 400/- to inr 98, 000/-.
Please make candidates aware of this.
Ps: i'm not uploading the photos. The photos were same as i saw in some complaints.

I applied job vacancies through quikr job one day (24/07/2019) i got a message from quikr and then call from one recruitment company all india staffing and solution (Manpower group) that i am shortlisted for indigo airline ticketing executive post also i got mail from indigo related to it from [protected]@goindigo.in in the mail and phone call they told me to pay 1500/- as a security fee of recruitment agency and after paying my telephonic interview was done and next day (25/07/2019) afternoon again i got mail from indigo mail that (Same mail id) saying that i am selected for face to face interview and before that document verification process should be done and for that i have to pay about 6500/- for document verification what should i do?

We transported dead body from chennai to lucknow vide awb[protected] by indigo flight 6e-2622, when its arrived home at lucknow the body was fully decomposed its not embalmed when we checked certificate its put embalming done at 16.07.2019 at 11.30 p. M but we reached cargo by 16.07.2019 at 8.15 p. M itself and body was booked at 9.45 p. M, where they done embalming? They did not preserve dead body properly.

More than all this that david company agent vairamani & gopal did not give airway bill to us it was very difficult to take out delivery at lucknow. He pulled money rs. 42000 and nothing done, covered polymer sheet with dead body & put in a card board box with nude condition (No cloths).

I was travelling with indigo from blr to del last sunday. I checked in the brand new baggage but got received the damaged bag at delhi airport. I informed it to the staff available at the terminal and he told me to drop a mail to the customer. [protected]@goindigo.in. I have tried many times to send the info to them but the recipient mailbox seems full and delivery was failed all the time. I reported the issue through the feedback form and they are offering 500rs cash voucher for the baggage worth 3900rs. Will 500rs. Voucher make it new?

I have booked my round trip guwahati-bangalore (Booking ref bg3whz) on 8th november, 2019 and 11th november, 2019. Booked on 5th of july. Now i got a message that due to some technical problem both flights are cancelled and they tried to adjust the trip. However, both sites are not suiting me. So i need to cancel. I could do one sector (Gau-blr). While i am trying for next sector, the option for cancellation charge is showing. I am trying to cancel the trip not at my own, it is from your side only!!! So why should i pay??
I want to cancel it now — so pl do it for me.

Dr swarga jyoti das

Hello sir
I was supposed to travel in indigo flight from chennai to kochi! I have missed my flight and the staff's of indigo is treated me really bad! They were just like harrasing me. Doesn't given any chances for my next flight also they denied to everything once i started talking to them. Please consider my complaint and please take action against indigo airlines for treating customers like this.
Hopefully
Mohammed afeef

It is to inform you that i have traveled from New Delhi to Guwahati by your flight on 19th July 2019 at 12.40 p.m. My PNR no. was YYH85B. But when i came to Belt No. 3 in Guwahati airport to claim my baggage, I found my baggage handle and wheel being damaged. Immediately i communicate the matter one of the coordinator of Indigo Travels Ms. Nafisha at Guwahati and she had taken photographs of the damaged portion and told me to lodge a complaint though customer care number [protected]. But i did not get any fruitful answer from your executive. Again i call to the customer care and this time Ms. Nafisha has informed them about the damage. Also Ms. Nafisha told me that now the company has communicate with me within half an hour. But after three house again i call your customer care and told the whole fact . After that a call was came from your company through the phone number [protected] and told me to provide my phone number and email. id. which was already given to you.
But till today no any answer has been received from your end.
awaiting for early reply

Nayanmoni Sinha
e-mail id. [protected]@gmail.com

Dear airline team,
Recently i have received a mail regarding an interview at indigo airlines office at hydeabad. I have paid ₹9600 as security amount as it is said it will be refunded at the date of interview. The bank slip and documents where sent to the mail id "[protected]@goindigohrd.co.in".

Later i received another mail to pay ₹11328 inclusive of gst. As per the conversation with one of the hr team member mr. Sumit rana i cancelled my appointment and he said he will refund the amount. Later he is talking rudely and threatning.
Please confirm whether it is a fake call or not. And do necessary action for the same. I'am also attaching the mail i received.

I have approached one of your indigo executive at 6.30am on 17.07.2019 at chennai and confirmed the cancellation refund will be 2, 052/- of flight no.6e 137 dtd.17.07.2019, boarding time is 8.20am so based on his information i cancell the current flight and booked other flight for rs.5918/- booked
(Ref. Ehthww) and your executive says the flight can not be cancelled within 2 hours of departure for which wrong information is provided me. I look for refund amount of 2, 052/-

Looking forward to hear from you,

Sandeep.

I have booked my via flights from jaipur to goa, first flight from jaipur to mumbai by indigo and the connecting flight i received is vistara from mumbai to goa. The booking made from go ibibo in single stretch as appearing over site.
The layover time between both the flights are very short which may result to miss my next flight from mumbai to goa. When i asked indigo to arrange something for my layover as the another flight is from terminal 2 international airport and i cant reach their in such a short layover time by collecting my luggage from belt to the another airport, they clearly denied and told to me that they do not have such policy. Please ask to vistara. Vistara also declined the request by telling that as you have a first flight with indigo so they has to manage your transport and ask me to arrange the same by my own. As i'm travelling solo, how can they even think that i may be able to manage this in such a short layover time.
Requested to please let me know is there a way can some one come to the terminal 1 mumbai from indigo and collect my baggage to transfer terminal 2 international airport with facility to arrange my intra transfer between both terminals as layover time is not sufficient and my flight might be missed due to this. It is neither mentioned anywhere at the time of making booking that customer has to manage their own transfer from both the locations. As domestic terminal 1 is far away from international terminal 2 and by collecting luggage from belt and taking a cab to international airport might raise the chances of my flight miss.

I request to you please help me out if there is any way indigo may help me.
Pnr number - tmh6kk (Indigo)
U499ge (Vistara)
Date of journey - 01.08.2019
E ticket number - 6e/tmh6kk (Indigo)
Uk/u499ge (Vistara)
Passanger name - anjali khandelwal

Dera consumer team,

It is requested to help me out as neither it was updated at the time of booking nor mentioned on iternary that consumer has to managed their transport from one airport to another. If the terminal will be same the issue will not came.

We were denied boarding on indigo flight to mumbai as the tickets for the next flight from mumbai to bangkok were not connected.
Although we arrived at the airport 4h before the flight,
This fact was announced within 30 min. Before the plane takes off! When we were already tired of several hours of ignorance and waiting for indigo staff.
Close to nervous breakdown and realizing we were not boarded, we were forced to buy new tickets to our original destination, crabi, thailand.
As well as covering the additional costs of hotel and taxi, where neither of them in this city is cheap!
List all cost items below:
Abu dhabi-mumbai - 28582
Mumbai-bangkok - bangkok-crabi - 27041
New tickets from abu dhabi to crabi - 55009
Taxi - 1545
Hotel - 5794
I am hoping for an indigo understanding and the empathy for this unpleasant situation, which could have easily been avoided by informing passengers in a timely manner.
Would be gratheful atleast to get back money from indigo fligt abhu dhabi-mumbai.
I can provide rest of the tickets and checks, if needed.
Hoping for some result,
Maris

I got an email in which they mentioned that my cv is selected for the indigo airlines ground staff. And for the further process i have to pay rs.2000 for registration. I paid the amount. Now before telephonic they are again demanding me the amount of 6500 for document verification. Infact i got a mail which i'll share with you. Kindly tell me are there any charges as such?...

Greeting's of the day,
Today during travel from ccu to agartala in flight no 6e 861, seat no 23d, i received my package in broken condition due to bad handling of my trolly case, same i shown to assisting person present at agartala airport o[censored]r staff. He assured me about raised complain from his side with photo graph also taken

Under this circumstances my demand is need competition against that & punishment of the concern staff as i suffer lot on that incedence.
Plz do needful & get back to me in inder diven detail
Lincon banerjee
[protected]
[protected]@gmail.com
21, pc mitra road, kolkata 700079

I had travelled in indigo airlines in december 2018 chennai to jaipur up and down and needs to produce travel certificate in office.

When i entering the booking id and email address, it says incorrect email id all the time.

Booking reference : skjttk

Email id : [protected]@gmail.com

Please provide the travel certificate urgently and let me know if you need further information.

Dated 12.06.19 i am see mail call letter from indigo airlines.in mail please security money deposit 14700. I am calling mr. Ayush malhotra in this no [protected] for security money deposit which account. He is give me indian bank account [protected]i9839 and ifsc code is name ineerjeet singh. I am deposit amount and call mr ayush malhotra is is tell me send idib000g007 me deposit slip in whats app no.[protected] and i send he is tell me i send you filling form my all educational details and i fill and send this mail [protected]@hrgoindigo.in. After next days he is tell me i am selected because i recommend 3 candidate and selection person call me and call me one person his tell me he is vice president and asked about me. I tell my family and educational background. He is tell me you are selected hr department in igi airport delhi and joining in 16july 2019. He is tell me before you received joining letter deposit 45000 for company bond after 18 month return with your salary and deposit same account i am deposit amount next day i received joining letter by mail. I am send this joining letter through twitter in indigo airlines he tell me this is not this company joining letter. I am surprised. Please help me & please refund the my total deposit amount.

Sir/madam
I would like to bring in your notice that i, harsirat kaur, a student in banglore, is a regular traveller of indigo flights from asr to blr n vice versa.. But this time when i was travelling back to blr from amritsar airport with flight no. 6e 478 with pnr cj5vxq.. While i was checking in the staff misbehsve with me for just extra 0.5kgs.. I had my college bag which was contaiming some packed food n filled water bottle with some cosmetics which i was carrying in my shoulders (As a purse) i was at the airport at 15.20 n my flight was at 16.25 but the lady sitting there she made me roam around for about 45mins for just that baggage.. She misbehaved n said to throw my stuff n prior 15mins to flight they put a condition to either pay 1600 or i could miss the flight.. Evn though i was havimg my boarding pass they forced me either to pay or the flight will leave.. I was tensed n stressed bcz i didnt wanted to miss the flight so i had to pay.. Evn i didnt had that much money so i called my landlords who luckily works there n took the money from him n paid.. I want refund for my money which i paid unnecessarily evn when my bag was not overweighed
Thanking you
Waiting for your action soon

Flight no. Indigo air 6e - 123 from mumbai to kolkata on 20.07.2019. Pnr - zjmmgt
Passengers were mr. Satchidananda sinha and mrs. Bijaya sinha. Seat nos. 15b and 15c.
One luggage has been mishandled and body developed scratches and one of the four wheels has been severed and lost.
I am a patient and was on wheel chair. I was tired so could not spare time to complain within the arrival terminal before exiting.

Some recruiter in name of just in solution company take money from me in order to provide ground staff duty job in indigo they also send me offer letter in name of indigo, findind some suspicious i request them to return my money but they refuse by giving some unreasonable reason. My request to indio is that some company is earning money in name of indigo company why dont you just take action against them i have pdf offer letter that they have send in name of indigo company

Hi i received a message saying that my profile has been short listed and later received an email with a call letter from indigo regarding the interview process to be held on 20th july at bangalore. They asked to pay an amount of rs. 8900 plus gst as a security deposit. This was for air tickets, pickup, drop etc. I first made a payment of rs.8900/- and later on they informed me that i should make the make payment including taxes rs.10, 502/-...