Claimed

IndiGo Complaints & Reviews

2.7
Updated: Dec 5, 2025
Complaints 5670
Resolved
2887
Unresolved
2783
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo reviews & complaints page 107

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Madhu Jadhav
from Mumbai, Maharashtra
Jul 10, 2019
Resolved
Report
Copy
Resolved

Address: Richmond Rd, Shanthala Nagar, Richmond Town, Bangalore, Karnataka 560025

When i am received mail then i called him and asked for payment details he asked my details and given account details as[punjab national bank [protected] and IFSC:punb0027200] then i paid 9600 and send a slip through mail and he again mail me to send 9600 with 18% GST of 11328 and he said to send a fresh transaction of 11328 then i will return your money of 9600 with in 3 hour but i am not received any money with this he send application form and i filled it and sent back to his mail. His name: Mr suresh jain and his Email:[protected]@goindigohrd.co.in [I did a mistake to send money and i am having transaction screenshots and mail messages and call recordings if in case they needed i will send those proofs.i am not tell to my parents about this transactions please solve my problem as soon as possible sir.
+3 photos
Aug 13, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Jul 11, 2019
Updated by Madhu Jadhav
That fraud phone no:[protected] and his suresh jain please track him and refund my money as soon as possible sir my parent asking for money i am not suppose to tell them about this froud so please accept my request and solve my problem .
Jul 11, 2019
Updated by Madhu Jadhav
I am going to submit another photo but it is not submitting

Verified Support
Jul 13, 2019
IndiGo Customer Care's response
Hi Madhu,

At the outset, we would like to clarify that the attached letter was not issued by IndiGo and also, the email ID mentioned does not belong to IndiGo.

On the same note, it is also pertinent to mention here that the Company does not indulge in the practices of collecting any processing/enrollment fees from job aspirants/candidates.

It is advisable for you to approach competent authorities for a parallel investigation into the matter against such unknown errant persons.

Further, we would request you to please visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Z
    Zahidul Khan
    Jul 10, 2019
    Resolved
    Report
    Copy
    Resolved

    Address: YÖ-KYLÄ 6B 12, 20540

    I bought ticket for dhaka - calcutta-delhi on 28 of april, 2019 (Booking # hw1upb) massage: 31871*[protected]
    Entry date 29.4.2019 total 349, 79 eur (26 612, 11 inr). Due to bad weather your airline cancel the trip and ask me to refund money back. I was agreed and request my money back asap.
    Still i did not get my money back. Could you please let me know when i can get my money back?
    Thanking you!
    +1 photos
    Aug 14, 2019
    Complaint marked as Resolved 
    IndiGo customer support has been notified about the posted complaint.
    Verified Support
    Jul 13, 2019
    IndiGo Customer Care's response
    Hi Zahidul,

    As checked, the refund has been processed from our end in the original mode of payment. Also, we have replied you via private message.

    Regards,
    Team IndiGo
    This conformation letter is fake or true

    refund money - Comment #3484748 - Image #0
    refund money - Comment #3484748 - Image #1
    IndiGo Customer Care's response, Jul 13, 2019
    Verified Support
    Hi Prayakarrao,

    Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

    Regards,
    Team IndiGo
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Avni dedhia
      from Mumbai, Maharashtra
      Jul 10, 2019
      Resolved
      Report
      Copy
      Resolved

      Address: 400097
      Website: [email protected]

      Hi i got a call for airlines executive when i applied in quicker. They told to send certificates n all then i was told to pay 2500 rs so i did. I got a telephonic interview call i got selected n thn they told to pay 7000 rs n thn i thought something fishy. I have all the mails n transfer money photos everything with me please help n not for me but for many ppl
      +2 photos
      Jul 10, 2019
      Complaint marked as Resolved 
      No steps are taken
      IndiGo customer support has been notified about the posted complaint.
      Jul 10, 2019
      Updated by Avni dedhia
      How it got resolved
      Verified Support
      Jul 11, 2019
      IndiGo Customer Care's response
      Hi Avni,

      We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
      We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

      Regards,
      Team IndiGo
      Dear Team,

      Few days ago i conducted indigo interview and selected also. Today i got PRM appointment letter from indigo.
      In that letter they mentioned gurgaon address as well as mail id also.

      So just i want to know is this fake or not.

      Thanks and regrds
      Manish gijre
      IndiGo Customer Care's response, Jul 15, 2019
      Verified Support
      Hi Manish,

      Please share the email ID from which you have received the letter.

      Regards,
      Team IndiGo
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pallavi.ealpula
        from New Delhi, Delhi
        Jul 10, 2019
        Resolved
        Report
        Copy
        Resolved

        Address: Hyderabad, Telangana

        Sir i uploaded my resume in shine.com i got call from placement hub, and it is internal recruitment of aviation company. We short listed your resume if you are interested place you in a job other wise we will refund your money with in 24 hours. The process for first round aptitude test 2000, telephonic 8650, offer letter correction 16000 they charged. I paid all the amount and i got offer letter with joining date of july 16th. After enquiry of the details i got to know that it is fraud. Sir kindly help me. They send me their bank details state bank of india
        Placement hub a/c : [protected]
        Ifsc: sbin0009555 and their contact numbers [protected] and [protected]. Sir please kindly help me to get back my amount. It is very big amount for me. I put my kids life in risk and paid the amount. Please help me sir thank you.
        Aug 20, 2019
        Complaint marked as Resolved 
        IndiGo customer support has been notified about the posted complaint.
        Verified Support
        Jul 11, 2019
        IndiGo Customer Care's response
        Hi Pallavi,

        We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
        We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

        Regards,
        Team IndiGo
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vibhachauhan979
          from Chandigarh, Chandigarh
          Jul 10, 2019
          Resolved
          Report
          Copy
          Resolved

          Address: 162/4 ,Tower 6B SBP Homes Sector 126 , Mohali, Chandigarh, Punjab, 160064

          I vibha singh w/o gaurav pawar lost my baggage one week ago while returning from srinagar to chandigarh, indigo fligh 6e/376.
          As per indigo team my baggage cant be tracable now. It is very pity that i have lost my baggage after checkin, where is the accountibility for airline to protect our belongings which was taken by airline.
          Indigo team wants me to claim compensation as 350/kg — rs. 5250 for 15 kg, bug my baggaege itself holds clothing of approx 20k and plus costing of bag, and some of purchasing specially done for srinagar trip.
          My pnr no. Is qjfdxt, baggage no. : [protected], bag type: american tourister.
          I want claim of rs. 30 k from team, as the bag lost costing expensive branded clothes and one of my favourite belonging in that bag which cant be paid by indigo team in any means.
          +1 photos
          Aug 14, 2019
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Jul 12, 2019
          IndiGo Customer Care's response
          Hi Vibha,

          We deeply regret to note the inconvenience caused to you due to the loss of your checked baggage on arrival. Please be assured that one of our representatives will connect with you to address the concern.

          Regards,
          Team IndiGo
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            seetaram avadhani
            from Gurgaon, Haryana
            Jul 10, 2019
            Resolved
            Report
            Copy
            Resolved

            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

            Hello.
            My transaction is failed.
            Below is the message before proceeding to the back website
            Dear customer,
            Kindly note the below given indigo transaction id for your future reference.
            Transaction id: 1e2c0c8f87f[protected] in case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track status of the reversal you may quote the pgi or reference number advised by the bank, along with the transaction id mentioned above.
            Money is not credited to my account till now. Please check
            Aug 16, 2019
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Verified Support
            Jul 11, 2019
            IndiGo Customer Care's response
            Hi Seetaram,

            We have asked our concerned team to review your case. Please bear with us.

            Regards,
            Team IndiGo
            Verified Support
            Jul 12, 2019
            IndiGo Customer Care's response
            Hi Seetaram,

            As checked, it was a failed transaction and the amount will reflect in the mode of payment within 5-7 working days.

            Regards,
            Team IndiGo
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pargoku
              from Tellicherry, Kerala
              Jul 9, 2019
              Resolved
              Report
              Copy
              Resolved

              I have applied for job in indigo for ground staff hr and within seconds call came and explained clearly job role and selection procedure, thn she said i need to pay rs 2500/ for getting id card for entering 30mnts online test and telephonic interview, and also she texted acct no and ifsc code for transfering fund, i am totally confused and also she mailed me a confirmation letter... Please help
              Aug 21, 2019
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              Jul 09, 2019
              Updated by Pargoku
              confirmation letter receive by mail is being attached is it genuine ?

              Verified Support
              Jul 11, 2019
              IndiGo Customer Care's response
              Hi,

              We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
              We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

              Regards,
              Team IndiGo
              WHen called to customer care, they told it will get refunded in 3-4working days. Now its 5th working day.Please refund the amount.Below are details
              30 Jun 2019
              lutxw7ufazzkpows-PAYUINDIGOAIRLINES
              Ref No[protected]
              IndiGo Customer Care's response, Jul 13, 2019
              Verified Support
              Hi,

              We wish to check this at our end. Please bear with us. We shall get back soon.

              Regards,
              Team IndiGo
              IndiGo Customer Care's response, Jul 16, 2019
              Verified Support
              Hi,

              We are unable to trace any transaction with the provided details. Please contact your bank if the amount is deducted.

              Regards,
              Team IndiGo
              Helpful
              1 other people found this review helpful
              1 found this helpful
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Keshu27
                from Mumbai, Maharashtra
                Jul 9, 2019
                Resolved
                Report
                Copy
                Resolved

                Address: MTTI AIR FORCE AIR FORCE STN AVADI, 600055

                Sir, i boarded from chennai to delhi in 6e 2704 on 6 jul 19. My pnr was djjlvq. I deposited my red colour shoulder bag at baggage counter. After reaching delhi i found that my samsung j2 mobile was missing from my bag. Sir it is really disappointing for me. I m in difficult situation. Please help me. If it will happen in airlines also than to whom should i believe?
                Aug 15, 2019
                Complaint marked as Resolved 
                IndiGo customer support has been notified about the posted complaint.
                Verified Support
                Jul 11, 2019
                IndiGo Customer Care's response
                Hi,

                We are sorry for the trouble. As checked, our baggage team is already working on the raised concern. Please be assured of our constant efforts to provide a hassle-free travel experience to our esteemed passengers.

                Regards,
                Team IndiGo
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Deepak Sancheti
                  from Kolkata, West Bengal
                  Jul 8, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 4th floor, Gaytri Residency,, house no10,Neelomani Phukan Path,, Christian Basti, Kamrup Metropolitan, Assam, 781005

                  Today me and my wife could not fly to kolkata from guwahati even after indigo issued us boarding card for the flight 6e 856... They did not announce our name and when we approached they said the flight already left... Also could not put us on the next flight... We were not even informed by sms or mobile calling... So we missed an important work at jaipur... Our request of next days flight was also denied...
                  +1 photos
                  Aug 19, 2019
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 11, 2019
                  IndiGo Customer Care's response
                  Hi Deepak,

                  We are sending an inquiry to our respective departments. We shall respond soon.

                  Regards,
                  Team IndiGo
                  Verified Support
                  Jul 18, 2019
                  IndiGo Customer Care's response
                  Hi Deepak,

                  We have checked this internally and would like to summarize our findings. You were booked to board the flight from Guwahati which was scheduled to depart at 1700 hrs on 8th July 2019. Please know that the boarding gate closes 25 mins before the scheduled departure time. Sadly, you had reported at 1722 hrs despite the name announcement. Hence we were unable to allow you onboard. We look forward to your understanding.

                  Regards,
                  Team IndiGo
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    taiyyab shikalgar
                    from Malegaon, Maharashtra
                    Jul 8, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Hadapsar pune, Next to gadital, Pune, Maharashtra, 412201

                    I got fake interviews call letter from

                    Mr suresh jain hr

                    In this call letter he is asking 9600 in his panjab national bank account

                    His contact no [protected]

                    I want immediate reply on that because it's related to someone's life and career

                    If information is correct let me know the full ditails from indigo airlines.
                    +1 photos
                    Aug 11, 2019
                    Complaint marked as Resolved 
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 10, 2019
                    IndiGo Customer Care's response
                    Hi Taiyyab,

                    We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                    We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                    Regards,
                    Team IndiGo
                    I am yadav Suraj Kumar and I have message that I have selected for interview pay 2990 and send slip so tell me what should I do?

                    fake call letter - Comment #3481070 - Image #0
                    IndiGo Customer Care's response, Jul 10, 2019
                    Verified Support
                    Hi Suraj,

                    Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

                    Regards,
                    Team IndiGo
                    Ranchi to Delhi flight on 7th July 2019 @ 16:30 delayed by 1 hour 40 minutes. What is the use of buying Indigo Promise when such delay happens and no coverage as per product.

                    fake call letter - Comment #3483073 - Image #0
                    IndiGo Customer Care's response, Jul 11, 2019
                    Verified Support
                    Hi Faissal,

                    We would like to state that our operations dependent on various factors some beyond our control and determine our on-time performance. Please know that the flight was delayed due to air traffic congestion at Delhi affecting our arriving aircraft which is beyond our control. Kindly visit the link https://bit.ly/2QdQTxL for more information.

                    Regards,
                    Team IndiGo
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Rupam Gupta
                      from Varanasi, Uttar Pradesh
                      Jul 8, 2019
                      Report
                      Copy

                      Hello, i'm rupam gupta, i received a call from [protected] named ram kapoor on 4 july. Another number is[protected]. He told me that my cv have been shortlisted for air ticketing jobs which i have uploaded on shine.com. He asked me to deposit 1700 as registration fee which i had transferred. They conducted a round of online and a round of telephonic interview. After that they had asked me to pay 20000 rupees as security and training amount which will be refundable after a month of joining.
                      Same incident with another number [protected] and [protected], named rohan and the registration amount was rs. 2050.
                      I have call records of the conversion between us and also i am attaching the bank details and transaction details which i have made. Kindly take a note in this matter and help me.
                      +6 photos
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 10, 2019
                      IndiGo Customer Care's response
                      Hi Rupam,

                      We have replied you via private message, please check.

                      Regards,
                      Team IndiGo
                      Jul 11, 2019
                      Updated by Rupam Gupta
                      Thanks for response, replied via message.
                      Jul 19, 2019
                      Updated by Rupam Gupta
                      I want to know what action has been taken against my complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sangeeta Pandit
                        from Ranchi, Jharkhand
                        Jul 8, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 47A,1/2,2nd Floor,R.K.Ghoshal Road,Kasba,Ballygunge,Kolkata,west Bengal., Kolkata, West Bengal, 700042

                        Indigo airlines — deficiency in service flight 6e 119

                        1 review
                        47a, 1/2, 2nd floor, r. K. Ghoshal road, kasba, ballygunge, kolkata, west bengal., kolkata, kolkata district, west bengal, india
                        Sangeeta pandit on jul 8, 2019
                        Mark as resolved

                        Today i reached airport at 5:45 am kolkata for check-in to board on flight 6e 623 but i was told at counter at 6:12 that the counter closed. Then i reached c01 counter where officer gave option to travel by next flight with some charges of rs1500/- from kolkata to agartala 6e139
                        Seat no 23c at 7:20 am then agartala to guwahati 6e 119 seat no 8c which was scheduled to depart at 9:50 am but departed at 11:15 am. Fact is when i reached counter just 8 minutes late you have refused me to board and i paid rs1500 then why not you have been chagres or refunded my excess rs1500 and other charges like food and lost of time opportunity as i have lost my business opportunity for such delay.
                        Aug 12, 2019
                        Complaint marked as Resolved 
                        IndiGo customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 10, 2019
                        IndiGo Customer Care's response
                        Hi Sangeeta,

                        We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, you had reported after the closure, hence we were unable to allow you onboard.
                        Further, in order to save you from losing the entire ticket amount paid for the booking, our airport team offered re-accommodation on the next available flight with minimum charges, which was accepted by you. We look forward to your understanding.

                        Regards,
                        Team IndiGo
                        Https://jobsinfo39.blogspot.com, i got a call letter from this site and it harassed me

                        deficiency in service 6e119 - Comment #3480967 - Image #0
                        IndiGo Customer Care's response, Jul 10, 2019
                        Verified Support
                        Hi Sambit,

                        This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter.

                        Regards,
                        Team IndiGo
                        I have Receive this Confirmation Letter for job but I don’t know is this true or Fake even i pay Processing Charge 1500+5500 by Shine.com with Glassdoor Company.

                        deficiency in service 6e119 - Comment #3481086 - Image #0
                        IndiGo Customer Care's response, Jul 10, 2019
                        Verified Support
                        Hi Abhishek,

                        Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

                        Regards,
                        Team IndiGo
                        I am Ishwar singh negi my flight number 6e1836 and my pnr Number OE4UTF it already more than two hours I am waiting for flight than no bady take care us really I am asking about flight and your staff also don’t know there behaviour als not good
                        IndiGo Customer Care's response, Jul 10, 2019
                        Verified Support
                        Hi Ishu,

                        We are sorry for the inconvenience caused to you. We believe that our customer relations team has assisted you. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

                        Regards,
                        Team IndiGo
                        Helpful
                        Found this helpful?
                        3 Comments
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sangeeta Pandit
                          from Ranchi, Jharkhand
                          Jul 8, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 47A,1/2,2nd Floor,R.K.Ghoshal Road,Kasba,Ballygunge,Kolkata,west Bengal., Kolkata, West Bengal, 700042

                          Indigo airlines — deficiency in service flight 6e 119

                          Today i reached airport at 5:45 am kolkata for check-in to board on flight 6e 623 but i was told at counter at 6:12 that the counter closed. Then i reached c01 counter where officer gave option to travel by next flight with some charges of rs1500/- from kolkata to agartala 6e139
                          Seat no 23c at 7:20 am then agartala to guwahati 6e 119 seat no 8c which was scheduled to depart at 9:50 am but departed at 11:15 am. Fact is when i reached counter just 8 minutes late you have refused me to board and i paid rs1500 then why not you have been chagres or refunded my excess rs1500 and other charges like food and lost of time opportunity as i have lost my business opportunity for such delay.
                          Aug 18, 2019
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 10, 2019
                          IndiGo Customer Care's response
                          Hi Sangeeta,

                          We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, you had reported after the closure, hence we were unable to allow you onboard.
                          Further, in order to save you from losing the entire ticket amount paid for the booking, our airport team offered re-accommodation on the next available flight with minimum charges, which was accepted by you. We look forward to your understanding.

                          Regards,
                          Team IndiGo
                          What about delay departure of your flight from Agartala to Guwahati. Because of such delay I lost my business opportunity.
                          If your time is precious then customer's time is also precious. You have to be refunded the amount paid.
                          IndiGo Customer Care's response, Jul 11, 2019
                          Verified Support
                          Hi Sangeeta,

                          We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. Hope you understand.

                          Regards,
                          Team IndiGo
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Saurabh Kadiya
                            from Mumbai, Maharashtra
                            Jul 8, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Welcome Park society near jalaram mandir o.n.g.c, Anand, Gujarat, 388620

                            Sir... My complain is that... Kuch din pehle maine online job apply kiya quikar.com pe airport aviation ke liye... फिर mujhe call ayi indigo airline ki tarf se kanika rastogi ka.. Jinhone bola ki apka cv short list hua indigo airlines me apko ticketing executive ki post milegi bhilai airport me... Ahmedabad airport pe... Uske liye apko telephonic interview dena hoga jo ki रिकॉर्ड hoke hr departmet me जाएगा.. Uske liye 2500 paid होंगे id generate के लिए... Maine de diya paytm के through... उसके baad maine cl ki to bole ki apka document हो gya profile आगे forword kr di gyi... उसके baad hr का cl aata hai kavya का जो bolti h... की apka sb ho gya b's apka crp certification verification होना है जो usa से bnta है... उसके baad उन्होने बोला कि इसके 8000 lgte hai... Agr apka koi usa me ho to use bol do wo bnwa लेंगे... Mujhe lga krwa leta hu pir mains bola इतना ni ho payega... Unhone kaha ki 4000 kr do baki scholarship se krwa denge... Maine thoda sa जानकारी li उनसे address manga to unhone gurugram इंडिगो office ka address bheja... Aur mails भेजे... साथ me jo seniour hr rahul sharma का i'd card bheja mujhe lga it's not fake maine paytm kr diya same account same branch me... उसके baad pir 2 दिन baad maine aage process के लिए किया तो बोले apko noc krwana pdega... उसके लिए 13500 lagenge... Maine kaha ni ho payega to km krte huye उन्होने 8000 की baat kri... Maine kha mai ab ni kr paunga mujhe ni chahiye job... To wo be ap ke pass document ni hai ye sb unhi ka चार्ज h... Bt maine kr diya aur apna paisa refund manga... To bolte hai krwa dunga... Pir cl ni uthate... Pir मैंने काफी दिन try kiya... To jb cl receive की to bolte apne job mna kiya hai... पहले ap 25%gst fill kro tb refund होगा... It's total fraud pls solve out sir... Pta ni kitno ka paisa lekar baithe hoge... My number is [protected]... I have all details mails, contact number, screen shot... Please sir help me... Thnku
                            Aug 14, 2019
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Jul 08, 2019
                            Updated by Saurabh Kadiya
                            1.A/c holder name-chandini Account no.[protected]
                            IFSC Code.UTIB0000672
                            2.A/C HOLDER NAME -ABHISHEK
                            A/C NO.[protected]
                            IFSC CODE-KKBK0004624

                            BANK - KOTAK.A/C HOLDER NAME -ABHISHEK
                            A/C NO.[protected]
                            IFSC CODE-KKBK0004624

                            BANK - KOTAK.
                            FRAUD account holder detail.
                            Jul 08, 2019
                            Updated by Saurabh Kadiya
                            Rahul sharma[protected]
                            Jul 08, 2019
                            Updated by Saurabh Kadiya
                            Airport number[protected]
                            Jul 08, 2019
                            Updated by Saurabh Kadiya
                            Kanika Rastogi- +[protected]
                            Jul 08, 2019
                            Updated by Saurabh Kadiya
                            Kavya- +[protected]
                            Jul 08, 2019
                            Updated by Saurabh Kadiya
                            Registration-2500
                            2. CRP certificate-6200
                            3. NOC certificate-18635
                            4. Account open-10400
                            5. MD Approval-48635
                            6.Extra-24635
                            7. Paytm charge-2000+800+1000+1000+2000
                            8. Uniform charges-15000+ 10000
                            9. Fined-15000
                            Jul 08, 2019
                            Updated by Saurabh Kadiya
                            I'm saurabh kadiya.My contact no.-[protected]. Please refund my money & help me🙏.
                            Verified Support
                            Jul 10, 2019
                            IndiGo Customer Care's response
                            Hi Saurabh,

                            We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                            We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                            Regards,
                            Team IndiGo
                            Registration-2500
                            2. CRP certificate-6200
                            3. NOC certificate-18635
                            4. Account open-10400
                            5. MD Approval-48635
                            6.Extra-24635
                            7. Paytm charge-2000+800+1000+1000+2000
                            8. Uniform charges-15000+ 10000
                            9. Fined-15000
                            IndiGo Customer Care's response, Jul 10, 2019
                            Verified Support
                            Hi Saurabh,

                            We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                            We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                            Regards,
                            Team IndiGo
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              J
                              Jaineet taneja
                              from Mumbai, Maharashtra
                              Jul 7, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: C 239 defence colony new delhi, New Delhi, Delhi, 110024

                              I would like to bring it to your notice that there has been a robbery with my check in baggage while i was travelling from madurai to new delhi via banglore in indigo flight number
                              6e 7219 from madurai to banglore and 6e 2034 from banglore to delhi on 6th june
                              When i reached delhi my bag was open front one side in which i had my business accounts and cash was there all seprately with the accounts amounting 78500 approx which was all missing when i check today on 7th of june.
                              Kindly see into the matter as i am sure it has been done between the transfer of the bags to delhi as one side of the zipper was open but i didnt took it seriosuly

                              Jaineet taneja
                              [protected]
                              C 239 defence colony
                              Aug 18, 2019
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 09, 2019
                              IndiGo Customer Care's response
                              Hi Jaineet,

                              We are sorry to hear this. As checked, our customer relations team is already working on the concern and will respond at the earliest.

                              Regards,
                              Team IndiGo
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Santosh Lakshman
                                from Delhi, Delhi
                                Jul 6, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 89148

                                The flight on july 4th at 22:10 was cancelled by indigo. Without other options we had to move our departure to next day.

                                Because of this we had to stay an extra day in delhi. I want this to be reimbursed for us.

                                Details:
                                Pnr zhubyz
                                Name :
                                Santosh kumar byadarahalli lakshman
                                Triveni kadabagere balaji

                                Please find attached the airbnb bill which for our stay of one day in delhi.
                                +1 photos
                                Aug 17, 2019
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 09, 2019
                                IndiGo Customer Care's response
                                Hi Santosh,

                                We are sorry for the trouble. We believe that our customer relations team is already in touch with you and replied to your last mail. Please write on the same trail mail for further clarification.

                                Regards,
                                Team IndiGo
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  PriyankaD28
                                  from Kolkata, West Bengal
                                  Jul 6, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Kolkata, West Bengal, 700086

                                  I am writing to you regards my booking AE1DMC. On 30th June 2019, I was trying to reschedule my flight boarding from Kolkata to Brussels from13th July to 20th July. On the call, the payment was initiated and from my bank, it was shown successful. I kept on saying the payment was successfully done from my side, however, the customer service representative informed Indigo has not received the payment and the transaction could not be completed (the payment was made from SBI BHIM UPI and the bank has confirm the payment success from their side to Indigo Merchant's HDFC a/c). Thus I was in the assumption that the reschedule was not done and for my Visa application, I showed the initial booked date of the journey- 13th July 2019 (as that was the only confirmed ticket I had from you guys). Later I called back Indigo help line on 3rd July to follow up on the payment status and to my surprise, I got to know that the reschedule was completed on 30th June without my knowledge and Indigo also received the payment of Rs 5986.00. Now my Visa application is on hold and there's a good chance they might reject my application as the PNR is showing 20th July date. And due to this discrepancy in infotmation, Embassy can reject the application. And the beauty is Indigo never bothered to inform me that my ticket was rescheduled until I called up the customer service on 3rd July to inform about the payment status. I never received the updated copy of ticket also for the date of journey of 20th June as per the reschedule they did. Only when I called on 3rd July they sent the new ticket. Now if my Visa gets rejects who should be held liable here?
                                  Also as I had the assumption the reschedule was not done, I never changed the bookings I had in Europe. Now I will lose all the money on the hotel bookings too as I have to delay the plan for 1 whole week (in case Visa is approved).
                                  Aug 17, 2019
                                  Complaint marked as Resolved 
                                  IndiGo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 09, 2019
                                  IndiGo Customer Care's response
                                  Hi Priyanka,

                                  We are sorry for the experience. Please be assured one of our representatives will contact you to address the concern.

                                  Regards,
                                  Team IndiGo
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sunny Kumbhar
                                    from Mumbai, Maharashtra
                                    Jul 6, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400015

                                    This is regarding to a mail i received on 05/07/2019. It was regarding jobs in indigo airlines. I checked it up on the internet and it showed that its a fake job and this situation has already been resolved two months ago by the company. If this situation is resolved than how i am getting this mail on 5th july, 2019. I am uploading the snaps to confirm my allegations. The company should take some strict actions against such demagogic activities.
                                    +2 photos
                                    Aug 20, 2019
                                    Complaint marked as Resolved 
                                    IndiGo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 09, 2019
                                    IndiGo Customer Care's response
                                    Hi Sunny,

                                    We have replied you via private message, please check.

                                    Regards,
                                    Team IndiGo
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      C
                                      Chandu2210
                                      from Mumbai, Maharashtra
                                      Jul 5, 2019
                                      Report
                                      Copy

                                      Address: Mumbai City, Maharashtra

                                      I got the email about job opening indigo. The contact person is mukul shinde.. He is asking for money for registration fees.. He said they have many opening in indigo airways.. After that, he called me and he was going to give account details... Then i asked him why why 2-3 people complaint againts you in consumer portal.. He was saying i dont know.. Then i told him how can we trust on your saving account the payment should be on companies site... Then he was trying to fool me.. After some argument he cut the phone.. And after that he blocked me.. So dont tust this guy.. His name is mukul shinde and contact number is [protected].
                                      +2 photos
                                      IndiGo customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Muhammad Shabin
                                        from Nadapuram, Kerala
                                        Jul 4, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I just got a email from Indigo Airlines that say I was shortlisted for the interview and for a refundable registration fee of 9800 Rs.Given me bank details after getting a call from him.So i'm not sure this is a scam or junk call.and also ask me for more details like passport size photo etc.
                                        I attached the photos below please help me to find out whether this is original or fake
                                        +1 photos
                                        Aug 6, 2019
                                        Complaint marked as Resolved 
                                        IndiGo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 06, 2019
                                        IndiGo Customer Care's response
                                        Hi,

                                        Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

                                        Regards,
                                        Team IndiGo
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit