| Address: 47A,1/2,2nd Floor,R.K.Ghoshal Road,Kasba,Ballygunge,Kolkata,west Bengal., Kolkata, West Bengal, 700042 |
Indigo airlines — deficiency in service flight 6e 119
1 review
47a, 1/2, 2nd floor, r. K. Ghoshal road, kasba, ballygunge, kolkata, west bengal., kolkata, kolkata district, west bengal, india
Sangeeta pandit on jul 8, 2019
Mark as resolved
Today i reached airport at 5:45 am kolkata for check-in to board on flight 6e 623 but i was told at counter at 6:12 that the counter closed. Then i reached c01 counter where officer gave option to travel by next flight with some charges of rs1500/- from kolkata to agartala 6e139
Seat no 23c at 7:20 am then agartala to guwahati 6e 119 seat no 8c which was scheduled to depart at 9:50 am but departed at 11:15 am. Fact is when i reached counter just 8 minutes late you have refused me to board and i paid rs1500 then why not you have been chagres or refunded my excess rs1500 and other charges like food and lost of time opportunity as i have lost my business opportunity for such delay.
Aug 12, 2019
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2019
IndiGo Customer Care's response Hi Sangeeta,
We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, you had reported after the closure, hence we were unable to allow you onboard.
Further, in order to save you from losing the entire ticket amount paid for the booking, our airport team offered re-accommodation on the next available flight with minimum charges, which was accepted by you. We look forward to your understanding.
Regards,
Team IndiGo
Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.
Regards,
Team IndiGo