IndiGo Complaints & Reviews

22nd june was travelling back to hyderabad from coimbatore with pnr no: wdm82f. My bag has damage during unloading. I had informed to indigo team/help desk at hyderabad airport. Accordingly i have filled one claim form which was given by indigo and submitted required documents. File attached. But no any response till date. 2nd time again bag handle was damage on 6th of july indigo help desk has confirmed i will get rs1000 food coupons (Indigo help desk has taken photos, mob no:[protected]) against this damage. After my continuous follow-up there is no any reply from indigo representative (Phone no already mentioned). I think you people don't have any responsibility towards customers. Please confirm the status on my mail id-vikrant. [protected]@in. Abb.com

Pnr/booking ref.: ccg3sv & fhfckg
Date of flight: june 27th 2019
Source: bengaluru
Destination: delhi
Original flight departure time: 1:00pm
Actual flight departure time: 3:30pm
Delay duration: 2:30hrs

Impact & loss:

We were a group of 13 people who had planned for a manali to leh trip. We had all bookings done through thrillophillia. Our volvo bus was schedule to pick us up from delhi (Majnu ka teela) at 6:30pm based on our original arrival time of 3:50pm in delhi. Due to the flight delay, we all missed this bus and we had to re-book the volvo bus from delhi to manali and we also had to arrange a cab to goto karnal bypass and catch this bus at 10:30pm.
Out of the 13 people, 11 people had this flight delay and they were booked on the pnr's mentioned above. Even though 2 had reached earlier, as we were a group and the group leader was in the delayed flight, even they were unable to proceed to catch the bus.

Due to this delay we have incurred a loss of rupees. 25, 000 for re-booking the volvo bus from delhi to manali and also for taking cab services from airport to karnal bypass for this alternate arrangement made by thrillophilia.

Desirable resolution:
Request for a refund of rupees 25, 000/- that has been a loss for us due to this flight delay.

Bus re-booking receipt and correspondence from thrillophillia/tour organizers attached.

Hai Sir,
I am sharely i got message from indigo airline, and i got a contact person mobile num [protected].I called him he asked to pay 2900 rs then i received joining letter After that he asked money day by day totally i paid 1, 65, 550/- after that he said you will get courier on 15th july 2019 and my joining date is 16 july 2019.still now i did't get any courier Or mail. Today i called him he said that you date will be postponed...

Got a verified message and email from indigo careers about being shortlisted as a candidate. They had mentioned an amount of rs 9800 to be deposited and will be refunded on the day of the interview.
On confirming the payment, they told me (Mukul shinde) that they would send the call letter and the flight tickets in a weeks time and when i asked him to refund the money back he told me he will not be able to refund it until the date of the interview i. E. 29th july 2019. What should i do now? Please help!

I had a flight today from kolkata to hyderabad. And we had 5 tickets and according to it we were entitled to carry a total weighment of 75kgs in total and 35kgs in hand luggage. But the person present in the counter didn't allow us to carry any baggage as our hand luggage and took all the luggages in the count of 75 kgs whereas 35kgs of the hand luggage left unused. He was continuously instigating us to pay extra charges for our 11 kgs as you are running loss of time. He was scaring us that you will be missing your flight. And in the hurry we have to pay the charges. Apart from repeated requests he didn't allow us to take any bag in our hand. He asked for 4400 inr. And according to me this is not correct as in every travel i made the airport authorities allow to club the weighment available for hand luggage. So kindly assist me with this.

I got a mail from indigo airlines..in that mail they offered different type of job roles.. I choose one among them i. E software engineer. For recruiting a person they have clear 3 round of interview online test and telephonic interview and hr interview.. I read a whole message.. And then one lady called me.. And asked are you intrested in airline jobs. Then i say i yes.. Then she tell me that you have to send certain documents related to your acadamics and personal details. Then i send to her.. Then she mailed again, you are eligible for the job.. She said that for clearing the first round you have to pay 2100 hundred.. I send it theough google pay.. Then she will send a exam link and i clear the online exam. I got 80 percent in that exam then she csalled.. I send sa screenshot of my marks.. Its time for second round.. Telephonic interview.. This happens in first day.. Lady said that tomorrow you have telephonic interview i will call at 10 am.. She called i lifted her phone and she connects his phone to higher position of job mate then he speaks to me and verify about all the datails of mine and online round. I responded according to his questions.. Then said that for verification process you have to pay 6500 rupees. I refuesd it.. He said that its a company protocal he have follow certain rules.. I dont do any thing sir.. Then i cit the phone i again callled to him there is a long conversation betwwen both o[censored]s i am saaying again and again i am not supposed to that much amount of time.. So i am quitting from the second round on wards.. You will return my money.. Because she said that in initial stage of interview process tour money is refundable.. Thats why i am asking my 2100 my.. They did not specify any thing about 6500 rupees after clearing my round they said about that.. I refused to pay that amount.. I again called to him he offered an offer that is if you pay half of thae money then i will send remaining again i refused it. I called again and again and texted to her for 2 days.. But their phones arew switched off on 3 day on wards.. Literally i begged her to return my money.. But they are liars they will not respond any of my messages.. Please take an action on such fake people.. Please refuynd my money back.. Tesolve this problem as early as possible.. Thank you..

This is a complaint regarding mishandling/damaged of my small trolley bag (Tag mentioned as 6e[protected] ([protected]). The complaint is mentioned as below:

Me and my family travelled from dubai to bangalore on 27th june 2019 through indigo 6e96 flight. At bangalore airport post receiving the luggage from the baggage belt section, we have noticed that our small blue coloured trolley was marked with black permanent black marker pen all over the bag. It is understood that someone intentionally doodled all over the bag with black permanent marker. As a prove we have attached the relevant pics along with this email for your ready reference. The looks of the bag is completely damaged and we cannot able to remove the permanent black ink from the outside body of the bag.

I travelled from ahmedabad to dubai on 9th july. My pnr was chikjg. When i complained about behaviour of one handling staff, i was rudely threatened by the duty officer that he will get my luggage offloaded and i will not be allowed to fly.
I was going on an emergency and it was so distressing. I had to literally beg this "gentleman" to not take this extreme step.
It was such a traumatic experience.
I have now decided not to travel by indigo in future-ever.

Pankaj agarwal
Travel date: 09/07/2019
Dubai to ahmedabad,

Meri 4 july morning 9:30 di kolkata to delhi di flight si. Only 2 mint late hon krke menu chad gye airline wale.
Jad mai again ticket purchase kiti menu evening 8:40 di flight mili jo ki 45 mint late 9:25 te flight nikli eh koi achi baat nhi hai.
Ehne paise thori hunde ae ki ehni mehngi ticket lai ske
Meri ehi request ae ki meri ticket de paise menu returm kr dite jaan jehre 10130 rupay lagge ae.
Only 2 mint late krke chad gye.. Is that possible??
Agar asi 45 mint wait kr skde aa fe tusi 2 mint kyu ni wait kr skde
Menu mera fare return kita jave..

Hi
Adding to the disappointment of flight getting cancelled without any prior information, the unprofessional attitude of indigo airlines has really really given reasons to chose an alternative over indigo airlines. We had two pnr for a total of 4 passengers scheduled to travel from patna to lucknow on 4th of july 2019. First the airline kept on delaying the flight and suddenly the announcement was made that the flight is cancelled. Loss in business reputation in my organisation had already hit all four o[censored]s. To our utter disappointment no one present there was giving any solution possibility to us. As our travel by any means was necessary we decided to apply for refund. We got our pnr registered for refund and left the airport. After 6 days on 10th of july i gave a call to the customer care they showed ignorance as nothing has happened. After a series of inquiry the customer care executive asked me my mobile number and assured a call back very soon for update. Today after 2 days i am still awaiting the call. The flight was cancelled by you people we have not missed the flight. Where is the refund? When will it be processed? You people want money without providing any of your services. Is this a kind of a loot. Note down my pnr numbers and passenger's name and revert me on the issue at the earliest.

Pnr: xclqul
Passengers: sanjay kumar and kumar sanjay

Pnr: yhbbkz
Passengers: abhishek kumar and pushkar kumar sinha

Kindly contact me on [protected] for the latest update.

Thanks

I was travelling from srinagar to chandigarh and i was allowed 15+7 baggage weight. But i was having 3 kg extra baggage and my hand bag was only 2 kg so i asked them to consider my handbag in luggage and i will take the small bag in luggage as handbag which they refused.
And charged me extra 1200
I am student so i am regular customer of indigo.
I want refund

I was to travel with indigo airlines from thituvanathapuram to vadodara via bangalore on the 8th july 2019 by the 5.10 pm flight and a connecting flight to vadodara from bangalore at 7.30 pm — my flight was getting indefiniltey delay till last i heard was 5.45 pm — the airlines crew called me up and told me that i can can cancell my flight or wait till next day for the 10.50 am flight via bombay.
I was extremely sick and the staff could have put me on to the previous flight which was just close to my original flight at 4.40 pm since i was the only passenger who had a connecting flight.
This mistake of theirs costed me a whole lot of mental agony as i was down with sever viral and i also had an ailing aunt whom i had to take for dialysis on the 9th morning - which i could not due to the faulty planning of the staff.
They did provide me with accomodation but the physical and mental harassment i went through was beyond explanation.
Please look into this and i demand some compensation from the airlines as they get away by apologising which is unacceptable in my case
My pnr is wiyi9t - jyoti danak

When i am received mail then i called him and asked for payment details he asked my details and given account details as[punjab national bank [protected] and IFSC:punb0027200] then i paid 9600 and send a slip through mail and he again mail me to send 9600 with 18% GST of 11328 and he said to send a fresh transaction of 11328 then i will return your money of 9600 with in 3 hour but i am not received any money with this he send application form and i filled it and sent back to his mail. His name: Mr suresh jain and his Email:[protected]@goindigohrd.co.in [I did a mistake to send money and i am having transaction screenshots and mail messages and call recordings if in case they needed i will send those proofs.i am not tell to my parents about this transactions please solve my problem as soon as possible sir.

I bought ticket for dhaka - calcutta-delhi on 28 of april, 2019 (Booking # hw1upb) massage: 31871*[protected]
Entry date 29.4.2019 total 349, 79 eur (26 612, 11 inr). Due to bad weather your airline cancel the trip and ask me to refund money back. I was agreed and request my money back asap.
Still i did not get my money back. Could you please let me know when i can get my money back?
Thanking you!

Hi i got a call for airlines executive when i applied in quicker. They told to send certificates n all then i was told to pay 2500 rs so i did. I got a telephonic interview call i got selected n thn they told to pay 7000 rs n thn i thought something fishy. I have all the mails n transfer money photos everything with me please help n not for me but for many ppl

Sir i uploaded my resume in shine.com i got call from placement hub, and it is internal recruitment of aviation company. We short listed your resume if you are interested place you in a job other wise we will refund your money with in 24 hours. The process for first round aptitude test 2000, telephonic 8650, offer letter correction 16000 they charged. I paid all the amount and i got offer letter with joining date of july 16th. After enquiry of the details i got to know that it is fraud. Sir kindly help me. They send me their bank details state bank of india
Placement hub a/c : [protected]
Ifsc: sbin0009555 and their contact numbers [protected] and [protected]. Sir please kindly help me to get back my amount. It is very big amount for me. I put my kids life in risk and paid the amount. Please help me sir thank you.

I vibha singh w/o gaurav pawar lost my baggage one week ago while returning from srinagar to chandigarh, indigo fligh 6e/376.
As per indigo team my baggage cant be tracable now. It is very pity that i have lost my baggage after checkin, where is the accountibility for airline to protect our belongings which was taken by airline.
Indigo team wants me to claim compensation as 350/kg — rs. 5250 for 15 kg, bug my baggaege itself holds clothing of approx 20k and plus costing of bag, and some of purchasing specially done for srinagar trip.
My pnr no. Is qjfdxt, baggage no. : [protected], bag type: american tourister.
I want claim of rs. 30 k from team, as the bag lost costing expensive branded clothes and one of my favourite belonging in that bag which cant be paid by indigo team in any means.

Hello.
My transaction is failed.
Below is the message before proceeding to the back website
Dear customer,
Kindly note the below given indigo transaction id for your future reference.
Transaction id: 1e2c0c8f87f[protected] in case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track status of the reversal you may quote the pgi or reference number advised by the bank, along with the transaction id mentioned above.
Money is not credited to my account till now. Please check

I have applied for job in indigo for ground staff hr and within seconds call came and explained clearly job role and selection procedure, thn she said i need to pay rs 2500/ for getting id card for entering 30mnts online test and telephonic interview, and also she texted acct no and ifsc code for transfering fund, i am totally confused and also she mailed me a confirmation letter... Please help

Sir, i boarded from chennai to delhi in 6e 2704 on 6 jul 19. My pnr was djjlvq. I deposited my red colour shoulder bag at baggage counter. After reaching delhi i found that my samsung j2 mobile was missing from my bag. Sir it is really disappointing for me. I m in difficult situation. Please help me. If it will happen in airlines also than to whom should i believe?