IndiGo Complaints & Reviews

Two air hostess/assistant sitting in the delhi airport terminal 3 misguided us due to which we missed our flight and didn't let us check in..
Also they were very unprofessional and rude..
This happened on 23/06/2019 at 4:30 am at the indigo kuala lumpur counter..
We missed our flight and had to book again which lead to huge loss..
Kindly take up to the matter at the earliest

Hello sir, my name is luckyraj singh from jaora mera pas airlines company se call aa tha or unhone mujhe job offer kiya indigo airlines me kuch amount pay karne ko kaha jo mene pay keya lekin mujhe koi job nahe de refund ka bola tha aap amount pay kariye or training ke bad apko sara amount refund ho gayega lekin hame na to training ke liye bhulaya or na he hamra amount refund hua

I got a call from [protected], the recruiter name is Tina. She congratulates me as my CV got selected for ground staff in Indigo Airlines. Later she asked me to pay Rs. 2200 as a registration fee. I made a payment. Next day I cleared my online test then again she asked me for 6900 rs for verification and modification of my docs. Now I am calling on this number again and again she isn't picking up or reverting to my text.

Sir, am dr murthy Tv, i was travelling from Bangaluru to Guwahati flight number6E-457, 6.50AM flight on 21/6/2019, i got a cal at 5.50am that there is power bank in my boardingluggage, so i went to remove the powerbank, but the staff delayed the procedure by telling 10min, finally when i removed the power banks from my luggage, i reached the boarding gate 20min before departure, again the staff told to wait and finally told sorry and my flight missed, again the staff didnt respond again for rescheduling, they told to pay 14000 rs .i decided to cancel my trip. Again to get my luggage, it took 1hour. Its pathetic to see how these staff responds to passengers, just they keep telling 10min, a standard dialogue. I think its the duty of staff to get me into flight since i had 1 hour(5.50am to 6.50am) but the response from the staff so annoying . Its first time experience. My family decided to not to travel in Indigo from now onwards. If these things not corrected, the ship will sink soon.

I travelled with my wife from mumbai to bhopal by indigo flight no. 6e 264, pnr rhbigj, on 20 june 2019 and my baggage was not found at the bhopal airport.
My baggage tag no. Se [protected]. I had complained to indigo bhopal airport office with property irregularity report (pir) on the same time.

Santosh shrivastava
add.: 286, kalpana nagar piplani bhopal[protected]m.P.)
mob no.: +91 [protected]

I received a mail from a guy called Sumit Sehgal. His phone number is [protected]. He said that I was selected as the Air Ticketing Executive in the Rajiv Gandhi International airport in Hyderabad. Later he said me to deposit Rs.1800 into the paytm wallet with number [protected]. I deposited them and I received a call from some guy for the telephonic interview round. The next day I got a mail that I've cleared the telephonic round, but I have to deposit Rs. 19, 500 into the same paytm wallet. I deposited them and got the offer letter. Then, on the next day I got a call from Manish Malik(ph.no. [protected]), saying that for the uniform which includes 1 pair of blazer, 1 pair is shirt trouser and shoes for which I have to deposit Rs.15, 000. I also deposited them and got an airport entry pass and an acknowledgement form. I was asked to fill it and send it back to the email [protected]@outlook.com . Now when I am calling them they're not responding. Please help me catch those fraudsters and get my money back. I need your help, my homely situation isn't good as of now.

Hi I am ramesh singh rana I had travel mum to delhi delhi to doha dated 12.6.19 flight number 6e 841 mum to delhi from indigo mum terminal 1 I had given 2 boarding pass 6e 841 mum to delhi and 6e1701 delhi to doha my baggage lost in flight flight was two hour delay 13.6.19 when I reach to doha not find my luggage bi had complaint my luggage not recibe to doha airport but till no reply I want to claim my important things was in my baggage

Respected Sir/ Madam,

I am a serving Defence personnel. I booked a ticket of Rs 2959/- for my mother in law, Mrs Parkasho Devi from Hyd to Delhi for 19 Jun 19 by www.easymytrip.com on 27 May 19 with PNR No BKLF4X. Her name in the id proof (voter I card) is Mrs Parkasho whereas I booked the ticket in the name of Mrs Parkasho Devi. Devi was added to fill up the last name which is mandatory to book a ticket and this does not make a big difference as Devi is usually added with Indian ladies. On 19 Jun 19 my mother in law reached the Hyd Air Port well in time with her ticket and id proof. The security guard at Airport gate checked her ticket and id proof and allowed her entrance into the airport. When she approached to Indigo counter, the staff available there did not allow her to check in and said that there is a discrepancy in name printed on her id proof (Parkasho) and ticket (Parkasho Devi) and she was not allowed to travel by indigo flight at 0525 hrs on 19 Jun 19. Moreover, they were not ready to escort her to go outside the airport or allowed her to meet with any higher officials of indigo. She requested many times but they were adamant. Further, they forced her to book a new ticket in indigo for next flight. She is an uneducated lady which belongs to rural background. She finally gave up. Indigo staff took her to booking counter and they booked the ticket of Rs 6939/- in the name of Parkash Parkash with PNR No VN7U6U for the flight at 0740 hrs on 19 Jun 19. It is pertinent to mention that Parkash is usually a male gender's name. Further, Parkash Parkash even did not match with her id proof also. In view of the above I hereby request you for the following points.

1. That Rs 6939/- must be refunded as a principal of natural justice.

2. That the staff involved in the harassment be punished to set an example for others

3. That my mother in law be compensated for the rude behaviour and harassment she has gone through.

4. How my mother in law was allowed to travel with a different name (Parkash Parkash) which is usually a male's name.

5. Who is Parkash Parkash whose ticket was given to my mother in law?

Further, I bring your kind attention that our country is making efforts for women empowerment and the behavior from your staff is unexpectable. I reiterate that I am serving personnel and get a little time for our family.

I hereby annexing copy of both the tickets and copy of ID proof.

Yours sincerely
Dharmender Singh
Mob [protected]
Mail [protected]@gamil.com

On 18th of June i was travelling from Delhi to guwahati via Indigo so after landing when i have collected my luggage i found that both the wheels were broken. So i want to complain against the authority for so such inconvenience and carelessness. And i want compensations for the damage as soon as possible.

Thank you
Regarding
Arunima Das

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AirlinesIndiGo fraud of rs 8500 they named themselves as a aviation career recruiter n based in delhi but they dont have any office

1 Review
Aswathy Francis, Anatharackal house koovappally p.o. chakkikavu kanjar idukki.

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I got a call mentioning you applied for a ground staff job in airlines and we recruit for the same for that u need to register then online test n there after selection process with paid training n later on payroll with good ctc kindly provide ur photo qualification certificate n id they demand me 1st 2000rs as registration fees once done they asked me to deposit rs6500 as test fees once test done they demanded me rs 15000 as deposit charges n for medical certificate

Today I traveled from Delhi to Indore flight no 6E 733. I had one Johny Walker whiskey sealed bottle with me. When I checked in I told this to your employee and he put fragile sticker on bag. When I received my bag from fragile counter on Indore airport, bottle was broken and whiskey was spilled all over the bag and soaked important papers and clothes. I wanted to register a complaint, Mr Ankur Verma of your airlines told me he will register my complaint. I am really very upset because after taking all due precautions on my side, I could loose rare collection of whiskey which I was carrying for my personal bar.
I would request you give me proper compensation for the loss incurred.

Also I need acknowledgement of this complaint

I travelled from Thiruvandapuram to Kolkata from indigo flight on 3rd June. I was travelling with my wife and an infant. Inspite of repeated request and cabin space being available, the staff did not allow me to take the foldable baby carrier on board. They insisted that the same be deposited as luggage and even stopped me from boarding the flight (inspite of me getting the carrier on indigo airlines only while traveling from kolkata to cochin). I had to give to the request and allowed them to put the same in luggage. When i reached Kolkata, i found the carrier was broken by the staff. I tried reaching the ground staff but they simply told that it is not their fault as the carrier had been broken by staff at trivandrum. On reaching out to thier concerned department over email and facebook, they simply refused that no conplaint was registered inspite of me showing the broken carrier to your ground staff. Moreover the staff did not even help out in informing that we can register a complaint. In fact the ground staff told us to take up the matter legally.

IndiGo charges total 36900/- from me for providing air ticketing job and when I told them that I am not interested to do this job because I am not able to pay full amount, Then they were sending me an email to refund my whole amount back. I was calling from yesterday and they are still not responding. In photos section I'm providing you receipt which they were sending me after my payment. Some of persons was talking with me and they told me that they are from corporate office of IndiGo and I also have call recordings of them. Now tell me what should I do?

We lost our luggage bag when we landed in delhi from patna in flight 6e 792. The bag had all the essential which i needed for my stay in delhi. All my expensive sarees, cosmetics, foot wear, medicines etc were in that bag. I would like you to take action asap as i have further plans to travel. I would like your airlines to contact me as soon as possible and solve my issue or else i'll have to take some legal action agains the airlines.

As i was travelling from srinagar Hyderabad and connecting at Mumbai on[protected] in flight no 6E 254 seat no 5E and when I received my bag on conveinener belt, I found my protective cover of bag was missing and bag was open .then I immediately I formed your supervisor and he starts his efforts to trace it, after half an hour he said that I have traced your cover and it will take some time to reach on the counter but nothing happen .then after waiting along he told us that if you are coming back to airport you will get back your bag cover on that but plz call on customer care no before you visit airport.i am continuously calling customer care number but no body is giving any response . Plz look into the matter as I am returning back to srinagar on[protected] via Bangalore so plz do the needful as soon as possible

This complaints is regarding INDIGO flight no. 6E-7192 from Kolhapur to Hyderbad on date 17 jun 2019.In this flight Checkin baggage were not loaded in flight and total 22 out 32 baggages not loaded for many passengers.When we have asked them regarding issue they have ignored the peoples and taking it casually.After so many verbal escalations and protest against this they lodged our complaint and replied that your baggage will come via pune Flight 6E122 which will come to hyderbad at 1AM on 18june2019.

So many Passengers are with children and suffering from so many problems, so many have connecting as well as their passports inside their checkin baggage .
So they were not able to checkin. Even after all this matter Indigo not provided any accommodation/compensation.
In morning again we called their customer care number at 7AM and 8 AM, they simply replied that they have no update on baggages.This is very pathetic and Indigo must have to accommodation/compensations
for all customer who have suffered with lots of problems.

Dr. Sandeep Lathwal -[protected]/[protected]

I booked multicity flights for my daughter travelling to India in July and opted for flexitime fare which I used yesterday evening 16 June, 2019 at 11PM (MST) to change the flight dates and paid few dollars extra for the change. Upon receiving the itenary over email I noticed that the Delhi-Pune flight time at 2 AM night was incorrect. SO using the same PNR I went to edit that particular flight online and opted for the afternoon 2.10 PM flight and once selected the screen prompted me to the payment page and I paid the fare difference. When I received the itenary, that PNR showed only the Delhi Pune flight which I changed the travel time and the remaining multicity flights were did not show up. Hence, I called the umber in India and the agent told me that my other tickets were cancelled and they have deducted USD 43 per ticket and refunded the remaining USD90. When I asked about the cancellation that I never made, he told me that in this case 'Sir, you have lost your money here'!!! I then re-purchased the same tickets again online through a separate PNR. This is not at all acceptable to me to face cancellation charges for the tickets that I never cancelled in full senses and paid more to re-book them again within half an hour. I have been an Indigo customer when I visited India and this act has taken away that comfort I had with the airlines. I will not leave this here and if no action is taken or considered, I will have to reach out to higher authorities or legal action to provide justice and protection of customer's rights when using online portal. Before making a cancellation, a typical warning should be given to the customer and not just appear cancelled for no fault of mine.

Hello, i recieved a call from an indigo recruiter saying pay this amount for registration and we’ll take your telephonic round. He asked me to pay 2500 to register and I found that shady but still paid and now they’ve tried to ask me for more money. They even sent fake emails claiming to be the hr of indigo. Hope you can help me out with my money and they’ve done same to other friends of mine too. They claim to be sr. Crew and the Hr and call you for an interview to pune airport.

Initial Flight booking-
Booking Reference- LBS5SY
Booking ID[protected]
Passenger Name- 1. Vibha Venkatesh 2. Venkatesh Rengasamy
Flight from Chennai to Kolkata got delayed by 3 hours.
Original time- 11:30 hours
Actual timing- 13:30 hours
We had further flight connection from Kolkata to Dhaka- Booking reference- JCGMVI
Time – 16:50 hours

We approached ground staff for a solution. Unfortunately, we were made to take rounds from one counter to another. After heated argument finally Mr Ujjal agreed to look in this issue. Though he started his rude arguments trying to create impression as if we as a passenger is responsible for flight delay.
We suggested below options-
1. Direct connection of Luggage – Due to different PNRs it was not possible
2. Change Flight from 6E892 to 6E292 to save 15minutes time.
We were promised by Mr Ujjal that our luggage will be fast forwarded.

Unfortunately, Flight- 6E292 as well got delayed by 15 minutes. Our luggage was last tome come after a lot of follow up with ground staff. Our flight was missed due to tis time loss.

Indigo gave us no choice than to wait till next day to catch connecting flight to Dhaka which was not an option for us due to urgent meetings in office.

We booked our tickets with another flight carrier- Nova Air which costed us excess expenses.

Request you to please advise if our ticket booking amount can immediately be re-reimbursed back to our account.

Hi, I was traveling from Goa to Bengaluru with the flight number: 6E 281, departure time: 8.15 delayed by 6 hours, seat no. 18D. It was a short flight which got delayed by 6 hours and and we finally departed at 2.15 from Goa. My earphones were on my lap and probably fell down when I got up to leave. Please find it for me and I will be so so thankful as it was gift from my brother on my birthday.