IndiGo Complaints & Reviews

IndiGo charges total 36900/- from me for providing air ticketing job and when I told them that I am not interested to do this job because I am not able to pay full amount, Then they were sending me an email to refund my whole amount back. I was calling from yesterday and they are still not responding. In photos section I'm providing you receipt which they were sending me after my payment. Some of persons was talking with me and they told me that they are from corporate office of IndiGo and I also have call recordings of them. Now tell me what should I do?

We lost our luggage bag when we landed in delhi from patna in flight 6e 792. The bag had all the essential which i needed for my stay in delhi. All my expensive sarees, cosmetics, foot wear, medicines etc were in that bag. I would like you to take action asap as i have further plans to travel. I would like your airlines to contact me as soon as possible and solve my issue or else i'll have to take some legal action agains the airlines.

As i was travelling from srinagar Hyderabad and connecting at Mumbai on[protected] in flight no 6E 254 seat no 5E and when I received my bag on conveinener belt, I found my protective cover of bag was missing and bag was open .then I immediately I formed your supervisor and he starts his efforts to trace it, after half an hour he said that I have traced your cover and it will take some time to reach on the counter but nothing happen .then after waiting along he told us that if you are coming back to airport you will get back your bag cover on that but plz call on customer care no before you visit airport.i am continuously calling customer care number but no body is giving any response . Plz look into the matter as I am returning back to srinagar on[protected] via Bangalore so plz do the needful as soon as possible

This complaints is regarding INDIGO flight no. 6E-7192 from Kolhapur to Hyderbad on date 17 jun 2019.In this flight Checkin baggage were not loaded in flight and total 22 out 32 baggages not loaded for many passengers.When we have asked them regarding issue they have ignored the peoples and taking it casually.After so many verbal escalations and protest against this they lodged our complaint and replied that your baggage will come via pune Flight 6E122 which will come to hyderbad at 1AM on 18june2019.

So many Passengers are with children and suffering from so many problems, so many have connecting as well as their passports inside their checkin baggage .
So they were not able to checkin. Even after all this matter Indigo not provided any accommodation/compensation.
In morning again we called their customer care number at 7AM and 8 AM, they simply replied that they have no update on baggages.This is very pathetic and Indigo must have to accommodation/compensations
for all customer who have suffered with lots of problems.

Dr. Sandeep Lathwal -[protected]/[protected]

I booked multicity flights for my daughter travelling to India in July and opted for flexitime fare which I used yesterday evening 16 June, 2019 at 11PM (MST) to change the flight dates and paid few dollars extra for the change. Upon receiving the itenary over email I noticed that the Delhi-Pune flight time at 2 AM night was incorrect. SO using the same PNR I went to edit that particular flight online and opted for the afternoon 2.10 PM flight and once selected the screen prompted me to the payment page and I paid the fare difference. When I received the itenary, that PNR showed only the Delhi Pune flight which I changed the travel time and the remaining multicity flights were did not show up. Hence, I called the umber in India and the agent told me that my other tickets were cancelled and they have deducted USD 43 per ticket and refunded the remaining USD90. When I asked about the cancellation that I never made, he told me that in this case 'Sir, you have lost your money here'!!! I then re-purchased the same tickets again online through a separate PNR. This is not at all acceptable to me to face cancellation charges for the tickets that I never cancelled in full senses and paid more to re-book them again within half an hour. I have been an Indigo customer when I visited India and this act has taken away that comfort I had with the airlines. I will not leave this here and if no action is taken or considered, I will have to reach out to higher authorities or legal action to provide justice and protection of customer's rights when using online portal. Before making a cancellation, a typical warning should be given to the customer and not just appear cancelled for no fault of mine.

Hello, i recieved a call from an indigo recruiter saying pay this amount for registration and we’ll take your telephonic round. He asked me to pay 2500 to register and I found that shady but still paid and now they’ve tried to ask me for more money. They even sent fake emails claiming to be the hr of indigo. Hope you can help me out with my money and they’ve done same to other friends of mine too. They claim to be sr. Crew and the Hr and call you for an interview to pune airport.

Initial Flight booking-
Booking Reference- LBS5SY
Booking ID[protected]
Passenger Name- 1. Vibha Venkatesh 2. Venkatesh Rengasamy
Flight from Chennai to Kolkata got delayed by 3 hours.
Original time- 11:30 hours
Actual timing- 13:30 hours
We had further flight connection from Kolkata to Dhaka- Booking reference- JCGMVI
Time – 16:50 hours

We approached ground staff for a solution. Unfortunately, we were made to take rounds from one counter to another. After heated argument finally Mr Ujjal agreed to look in this issue. Though he started his rude arguments trying to create impression as if we as a passenger is responsible for flight delay.
We suggested below options-
1. Direct connection of Luggage – Due to different PNRs it was not possible
2. Change Flight from 6E892 to 6E292 to save 15minutes time.
We were promised by Mr Ujjal that our luggage will be fast forwarded.

Unfortunately, Flight- 6E292 as well got delayed by 15 minutes. Our luggage was last tome come after a lot of follow up with ground staff. Our flight was missed due to tis time loss.

Indigo gave us no choice than to wait till next day to catch connecting flight to Dhaka which was not an option for us due to urgent meetings in office.

We booked our tickets with another flight carrier- Nova Air which costed us excess expenses.

Request you to please advise if our ticket booking amount can immediately be re-reimbursed back to our account.

Hi, I was traveling from Goa to Bengaluru with the flight number: 6E 281, departure time: 8.15 delayed by 6 hours, seat no. 18D. It was a short flight which got delayed by 6 hours and and we finally departed at 2.15 from Goa. My earphones were on my lap and probably fell down when I got up to leave. Please find it for me and I will be so so thankful as it was gift from my brother on my birthday.

PNR CL9WKX
TRAVEL DATE[protected]
GUWAHATI TO TRIVANDRUM

Sir/Madam, In my recent trip i was denied food on board by the indigo airline staff saying the reason as cpml was not shown in the boarding pass. But in fact it was mentioned in my ticket very clearly. It was a bad experience for me. Please ensure that such incidents don't happen in future.

We have a flight at 6:20, boarding pass has bee. Issued us at 5:20. Then the security persons took around 30 minutes. Instead of telling them that we have flight at 5:55 am, noone considers us. We have reported at boarding gate at 6 am and they informed that flight has taken off.
How could a flight can take off before time without passengers when they have already issued boarding pass. This is absolute cheating. Now authority is showing us rules that boarding gate closes before 25 minutes but when does all these rules go when they are making unnecessary delays? We have been cheated. They could not provide us any connecting flight as well.we were wiling to pay 1500 rupees extra as well what they have asked us to pay but they have not provided us any flight. This is absolute cheating that after issuing the boarding pass they have not waited for the passengers. This is not like we reported after 6:20. We reported before 20 minutes and they said flight has already taken off. They said boarding gate closes before 25 minutes And we have reported at 5:55 which is exact 25 minutes before the flight take off time. We have seen many instances where we have seen that they allowed the boarding at the flight time as well but in our case the situation is completely against us. They have cheated us.

This is with regards to PNR # LB4V4Y (Hyd - Goa). I was charged an excess baggage fees of 6KG extra even though I had an international connection with Qatar Airways - and for my laptop bag. (I had one check in within weight limit (13.7 KG) and one carry on (6.9 KG) and one laptop bag (6 KG - due to two laptops). During this visit I was travelling around many states in India through Indigo and no one else charged me an excess fee other than the lady in Hyderabad. The Supervisor was so rude that she used words like "Dont care" even though I was polite and trying to explain her the situation. I was travelling with my Client who was an American and even she was not happy with the level of language the lady in the counter was talking.

Other PNR's that did not charge me any excess fees for laptop bag are below: TES68P - Delhi to pune and Pune to Hyd / LGVSMJ - Goa to Blr . The staff of other locations was very polite and happy.

In Hyd I was told that card was not working and they insisted me to pay by cash (Receipt attached). I am very upset and not sure why only in Hyderabad they charged me for my Laptop bag Inspite of mentioning them that the weight is due to 2 laptops. I do travel a lot and never came across a situation where you check my laptop baggage weight and Hyderabad was the only location I saw this happening.

As a principle, even though the amount is small, I do not appreciate mis-behavior and non compliant leading to fraud. I will take this up if you do not provide me an immediate refund of Rs. 2400/-. Kindly let me know how you will transfer this fund to me.

My email is [protected]@gmail.com and Phone # +[protected]. Will wait for a positive response from your end.

Regards
Narayanan Vijith Manghat

Indigo and eezygo travels are big frauds. They steal customers hard earned money. I canceĺled the ticket for SL5rpn. The refund was due from 31st may. Indigo blames agency while agency blamed indigo. I spoke to a customer rep on 15th june called laxmi. She was rude and unhelpful. I spoke to her manager Ram to my surprise he was rude too. I have hired a lawyer and have no option other than to file a law suit. You can speak to me any time after 5.30 pm

I travelled in your flight No 6E96 from Dubai to Bangalore on 12th June but I didnt get 2 baggage(framed photo and Videocon TV) on time from Bengaluru airport. Indigo officials informed me it will be delivered on the next day but not get even after 3 days.I had paid custom duty charge of Rs 3606. Very bad response from the officials when I called..

I was travelling from Bangalore to Kolkata on June 15, 2019 via indigo flight 6e-713, 4:55 am departure.. I Reached the boarding gates On time and it was told to me that gates are closed and boarding is not allowed.. the indigo staff how conveniently told to take the next flight by paying 1500. When I reach the counter for reservation, I’m told that there are no flights to Kolkata till afternoon and whichever was the next flight, I need...

I am Adv. Anil Kumar. V. C and was a passenger in Indigo flight no. 6E 176 dated 14.6.2019, boarded from Trivandrum to Dehli. When the Aircraft reached at Mumbai Airport at about 1.45pm I asked Ms.Soniya, the Cabin Crew to get some drinking water. She showed gestures at me for waiting and there after no response from the said Cabin Crew. Thereafter at about 3.45 pm I again asked another cabin crew (name not remembering) to get some drinking water immediately since my both ears were blocked. She also not cared about request and I was really shocked and disappointed with your irresponsible attitude from your cabin crews. This incident shows that you people are hardly cared about passenger's basic need of at least providing drinking water after collecting money. This is horrible and beyond imagination. My seat no. 16C and consider this complaint very seriously.This issue was already informed to one of your cabin crews when I boarded from the flight.
NB: I don't need your apology in this matter because you are not even competent for apologizing.

On 06/ 06/ 2019, I have boarded flight no. 6E- 2484. The flight was scheduled to leave at 23: 30 but for the next four hours, they kept sending messages that it is delayed. The worst thing they did was to have the passengers board the flight without the pilot and sit for more than two hours inside. When one of the passenger asked about it and filmed the reply of the crew, the pilot started blackmailing him saying, unless the video is deleted he will not take off the flight. Is there a worst goon than this? One of th worst airline in the present time... better the airline pay back a compensation and refund the amount for not informing the passengers on time about the delay.

I had booked my 12:50 p.m indigo flight for Delhi for 14th, June, 2019. I had arrived 1 he before and was in line for the check-in. It was still displaying on the screen above the counter that the check-in is in progress. Soon after the check-in was aborted. They said we were late and had to come 2hrs before. The flight could not be boarded now.
I want to enquire that are there any such rules for not allowing a person to board if the counter line is not moving? Are we supposed to fight our way through?
The indigo check-in criteria for domestic flights clearly states that check-in counter closes 45 mins before. People arriving even 1hr 15 mins before were denied check-in. The snapshot has been attached for the same.
Moreover, indigo sends messages every now and then but failed to inform a customer that we are not allowed to board since we are late. We have to wait to come to the airport, then stand in line, then denied service.
They even failed to give us anything in writing for why exactly they had denied check-in. We have to take there word for it. Sheer unprofessional way of handling situations?
I also heard them speak about something called "Overbooking". What is Overbooking? The flight is allowing multiple customer to book flight even after the capacity is full. This is so that everything works out in their favor. The customers who arrive first get the seats, and the rest are said you came late.
The Allahabad airport is not that big that everyone has to arrive 2 hrs before.
Then, they provided me with a solution. They said I have to pay RS 1500 and can take the next indirect flight via Banglore or Pune. How convenient? And that check- in, out of the box could be done even 40 mins before. For the same airways? Rules change according to their convenience?
They should consider cases where people can get late for no fault of there own. Everyone is learning these things. They should be flexible in cases where students or at least females are travelling alone. When already the frequency of flights is less why are they behaving as though the airport is crowded.

[protected] Fraudulent behaviour from this number

[protected] another fraudulent behaviour from this number claiming himself as RK Malhotra HR head from Indigo Airlines

[protected] another number but i am sure all these people or numbers belong to the same fraud group who is claiming to be a part of the indigo HR department with offer letter alongwith Indigo logo has been reaching out to innocent people and carrying forward fraudulent activities.

Indigo - Kindly blacklist the above numbers and advise if you can help in anyway to stop such happenings in the future.

I got a mail regarding this indigo job they asked me for my education proof, passport size photo, and identification proof. I sent them all of the above documents through mail after 1-2 days I got a mail mentioned that your profile has been selected and asked me to give aptitude test for which they asked me to pay after that there was telephonic round. In which also I got selected they just kept on taking money on every step. They sent me an appointment letter of 10 August saying we’ll send you hard copy of appointment letter on your address and now I find something is wrong in this I really need help.
My email-I’d is [protected]@gmail.com
Account holder- Mr. Naveen Kumar
Account no-[protected]
Ifsc code-UCBA0002148

My bag is missing. I traveled on 9th Jun 2019 from Bangalore to Hyderabad.
My bag had mostly branded clothes, pair of shoes and Miniso Bags. And there was a pair of small gold ear ring too worth ~5k(which I missed out on the say when I files PIR as I tired like hell).
It has disturbed me a lot, 5 days and my bag having all the day to day things is missing.

It is been 5 days already. Now I want to claim compensation for the inconvenience and lost things.
My PNR : QGC16Z
Air Line : Indigo
Flight : 6e 855