IndiGo Complaints & Reviews

We booked flight from port blair to chennai. My mother had a emergency surgery. So they can’t travel. Vistara airlines is refunding full amount after verifying documents. But indigo says that they don’t have any policy for medical emergency. Medical is unpredictable and why they are not understanding the human issues. We booked 13 tickets and among that we are cancelling only 2 tickets and it’s because of senior medical emergency.

Dear sir,

Your airline has been trusted since years.
We were travelling from
Bangalore to jaipur on 22 may 2019 in
Flight 6e 838.
It is disheartening to see that a very costly (10, 000 approx) item (Itra from hajj) has went missing. It was in the checked in with the luggage..

Many cases have been reported of stealing in flight bags. I want this issue to be taken very seriously and indigo needs to do something for the same. We are frequent flyers and all such things isn't expected from so called trusted indigo brand.

I want you to check if my item could be found, if not i want a compensation. Do take this issue seriously. I seriously can't trust this flight if this happens again and again. We can't afford loosing valuable stuff like this.

Mailing/reporting you for the 3rd time.

A very disheartened indigo flyer
Garima paliwal

Refund of domestic flights cancelled nag-ccu 03/2/2019 pnr no: dm8pve - flight was cancelled and
Ccu-nag 03/02/2019 pnr no: vjffsq - cancelled with indigo directly
Both tickets were booked through goibibo.

When the morning flight was cancelled, i informed indigo on their toll free number to cancel my evening return flight. It is understood that if i cannot go to kolkata how can i come back same day…?
I was told on toll free number that there will be a full refund to the payment source, as the morning flight was cancelled by indigo.
Now we are told that because of no show... There will be no refund on ccu-nag flight.

Vinod khemka, nagpur mob: [protected]

R/sir,
It is a complaint, but it is only request to kindly go through the following lines for your kind consideration.
My travel on flight no.6e34 (A320) vide pnr /booking ref st442m was already confirmed from nagpur to chennai on dated 02.05.2019 at 16.00 hrs.

I have to go for check in before 15.15 hrs. But due to traffic problem reached with my wife at 15.22 hrs. Just only 5-7 minutes only late. The indigo officials are denied for tickets and told nothing can do.

Then, they call me and offered for other flight through hyderabad and then to chennai, but i have to pay rs.1000/- each. Again they called me and told that another option for flight to banglore then to chennai and for that i have to pay rs.15000/- each i. E. Rs.3000/- i paid the amount through my debit card & travelled as below:-

Nagpur to banglore flight no. 6e727
Banglore to chennai flight no.6e729

My request is/was just 5-7 minute only late, we may be allowed in nag-mas (6e34) flight, so that we may reach in time in the same amount we may be allowed to travel without collecting rs.3000/- extra amount.

So, it is my humble kind, request please refund an amount of rs.3000/- please.

Dear airline team,
Recently I have received a mail regarding an interview at Indigo airlines office at Bengaluru. I have paid ₹9600 as security amount as it is said it will be refunded at the date of interview. The bank slip and documents where sent to the mail id "[protected]@goindigohrd.co.in".

Later I received another mail to pay ₹11700 inclusive of GST. As per the conversation with one of the hr team member Mr. Rohit Kapoor I cancelled my appointment and he said he will refund the amount. Later he is not available.
Please confirm whether it is a fake call or not. And do necessary action for the same .I also attaching the mail I received.

Thanking you

Booking reference - pehzxs
Booking made - may 7

Sector & travel dates:
Indore - dubai: june 9
Dubai - indore: june 23

Ticket cost: rs 29681

2 changes in travel dates made over subsequent days

Change 1:
Sector & travel dates:
Indore - dubai: may 31
Dubai - indore: june 14

Change 2:
Sector & travel dates:
Indore...

My grandfather and grandmother were travelling in the indio airline no 6e914 from jaipur to hyderabad on 17th may they are 80 years and 76 years respectively. The pnr is xhjtuj. They were feeling very cold in the airline so we asked for blanket but they refused very badly and said we dont have and we don't keep blankets in the airline. So when the flight is flying above 30000 feets it is very risky and it becomes the matter of life for the old age people because of cold the breathing gets affected.

So we request you to please inform the airlines to keep the blankets at least for the old age people so that it becomes easier in travelling and make more comfortable to them and reduces the risks of life.

Prompt action is urgently required.

Regards
Narayan agarwal
Hyderabad

We have booked flight ticket round trip Raipur to Delhi, Delhi to Bagdogra CLEAR TRIP WEBSITE THROUGH, booking time free seat NA. so we have booked choice basis Chargebal seat.
But Bagdogra to Delhi &Delhi to Raipur Journey time same seat not provide.
Journey time provide seat No. 28A.B, C & 30A IN PLACE of 21 A, B, C &D
And
Delhi to Raipur 28A, B, C & 29A in place of 22A, B, C&D.
We have xtra paye 21A, C, D, 22 A, C&D

Pl refund my xtra amount payee for seat purpose.

Trip ID is[protected]

Thanks.

Dear indigo customer, transaction of inr 7101.00 has been initiated under transaction id e45d5eab90b[protected].in case of any delay in status/payment error, we will update you in 15 minutes. Please check your e-mail for detailed information or click on the link http://I9f.in/qRD3YyL21j at any time to know your payment status.
So far no ticket or any information.
Money 7101.00rs had been deducted from my account.
Urgent action needed please.

I travelled from bangalore to amritsar on 11 may 2019. I found my suitcase broken and torn when went for collecting it at the luggage belt.

I am extremely disappointed at how your airlines treat customers luggage. Your vendors have no care for customers luggage. I have seen them how they throw the luggage from their trolley to luggage belt..

I need compensation for my suitcase.

My contact no [protected]

Sir/ Madam,
I was forced to cancel a ticket from Kolkata to Delhi via Indigo flight scheduled for around 12.30 on the 4th of May 2019. My PNR is C[censored]M, GDS PNR is FPLG7Q and Ticket is[protected].
I had to cancel the ticket as I had an International flight to catch.
The ticket booking was done through my travel agent. He is claiming that the refund is yet to reach him.
Please advise.
Kumar Ghosh.
email: [protected]@gmail.com

Our flight from chennai to sri lanka was cancelled due to the horrible attacks in colombo.

We were advised we would receive a refund within 7-10 working days.

We never received our refund and i have been in communication with the customer relations team with regards to getting my refund processed for around 3 weeks.

They have advised that the refund was processed under our booking number and that it was refunded to a mastercard.

I have explained many times now that we do not own a mastercard, we paid with a visa debit. I sent proof of the transaction and which card it was paid with.

I have requested calls on multiple occasions now to which i keep getting a copy and paste reply advising the have tried to contact us on the number we have provided - no calls have ever come through to our phones.

This has caused so much stress and all we want is our refund for the cancelled flight!

We would like to just give our bank details over and be refunded as soon as possible.

I have asked this to be escalated to a senior member of management on a couple of occasions as the advisors i genuinely believe do not care and are either just copy and pasting emails with false information or are just time waisting until i give up on my refund!

If necessary i can provide the details of the people we have been speaking to and all the 15+ emails we have received from that department.

Please contact me as soon as possible

I am Tapas Pradhan form West Bengal I delay the flight region of security checking it's take a long time as a rules I need to reach in bording place 25 minutes before tak of the flight but I can't reach their in time sorry for that but one of them staff is calling me to take me in flight that time I am still in security checking but after one minutes he speek to me I can't take you suddenly he changed his mind form him self before 20 minutes I reach in the gate so I can't go ??????
This is your customers services I nine like this ???

My name is priyanka roy. Today i had a very bad experience with indigo. My flight is from pune to ngp. The flight is at 6 pm and i reached there at 5:20 pm and the lady sitting in the counter not allowing me to board. My mother is in icu. I begged her but she is not convienced. Really very bad experience. The lady don't have the etiquette. I will not prefer indigo from next onwards.

I avaneendra nath maurya complained many times to the customer care for the refund of my flight from vns to ccu and ccu to bkk and back which was canceled due to fani and the pnr are as follows: vl4f2k, ag7m2g, ul137k, and oe4dss, i personally visited at varanasi airport submitted my bank details and the same was updated against refund with in 7 working days but instead today is 20 th and after calling your customer relation officer they informed that the money is on hold and i can use it in my next travel. Please be informed that i need the refund in my account immediately and kindly also explain the reason of non refunding.
Avaneendra nath maurya (Advocate high court allahabad)

Hi Sir
I too got an appointment letter that to pay about 21000/- for interview security amount and it is a refundable amount and i paid that. I'm attaching it below kindly check
That is real or fake

Ayush malhotra
Email [protected]@goindigohrd.co.in He is the person mentioned in the letter please reply me immediately.how i can get back my money? I belongs a poor family.I can't tell to my parents about that.please help me

I was travelling on 15th May 2019 at 11am with indigo flight from Pune to prayagraj with my hand laggage I have another bag of eatble thing like vada pav and chilli but manage want that I should put my hand laggage in check-in bag so I can pay him 4000Rs but I was not ready for that so had given that bag to my mom who is waiting outside to her that he stated shouting and he close the counter that I will not take you with us now as I have done my check in one day before my seat no was 25c but he is not allowed me I have my bording pass too this is very bad behavior of your member I was stuk their then he forcefully given the next days ticket of 7.20inthe morning of 16th may with fair diff of 5100 Rs and it takes almost
9 hour to go to prayagraj as I requested him PL take next ticket of same time that is 11am but he did not do that and any of your member is not ready to do anything against him.i did not expect this kind of behavior from your members PL take some action against him and PL refund my money you people can not return my day but pl take some action against him

I got an email from [protected]@goindigohr.in about job openings by HR Mukul Shinde about 3 days back and asked to deposit ₹9800 as surety. The next day I got call for telephonic interview and after few questions I was told I was selected and asked to deposit ₹35000 for appointment letter. Now I'm trying to reach him but number is switched off. Did I got scammed? I want some reply from team indigo

I was in the queue of check-in counter for at least half an hour before the closing time of the check-in counter. Their staff was too slow, as our checking of IDs and baggage was going on, the lady operating the counter said that the gate is closed you have to go on another counter. As we tried to enquire about the same with any of the staff member present there, a the time ran out. Then they started manipulating the things. Since Rajiv Gandhi Intl. Airport is a silent airport there were no announcements and even displays near the counters and they were saying that we have announced about the flight, you've not heard about it. After long arguments with the assistant manager and Indigo incharge over there, they told us about the next flight going to Delhi and they charged us INR 1500 per passenger to get bookings on the seats available in the next flight. It was disgusting, unethical and total cheating to earn profits from the passengers. There were few more passengers on the airport with the same case of flight missing even on reaching before time.They were saying about the announcement to all the passengers but every passenger was claiming that there was no announcement at all. There were passengers who had already checked in through web check-in but they missed their flight. It was all due to misconduct, lack of airport services, lowsy work and manipulation by the airport as well as airlines staff members. I want the concerned authorities to look into the matter.
PNR : EF2SGM
PNR : HMKW2R
Contact :-
Ayush Agrawal
[protected]

Sir,
I r. Varun krishna s/o r. Rajender kumar aged about:22 years occupation: student, r/o 22-2-108, dabeerpura, hyderabad-500024 phone. No.:[protected] or [protected]. I boarded indigo airlines fligt at hyderabad my journey up to jammu in between i got down at new delhi connecting fligt boarded at delhi and got down at jammu. I deposited my luggage bags at hyderabad and about to collect the same at jammu airport i have seen that my bag torn in two different places that is observed by your delivery incharge in jammu airport issued me property irregularity report (Pir) no. Ixj 6e 846/955 dated:09-05-19 mentioned passenger name as r. V. Krishna, tn. Baggage tag number : [protected], baggage description - bu -22, routing place: hyd-del-ixj, buj checked pieces : 1/15, brand name: safari, coming from - hyderabad, moving to: katra vaishno devi temple, ticket number qiewpt _seq.50), certified by indigo representative : puneet, his employee id no.:12733 delivery date of baggage:09-05-19.