IndiGo Complaints & Reviews

Hello team,

I traveled today from pune to ahmedabad by 6e-352, seat no 20 f (Pnr-gdqess), when i have collected my baggage from amd airport belt number 2, my bag's zip along with the zip lock was broken and my belongings has fell down from my bag.

I am disappointed that my baggage was not handled properly.

I am requesting you to please check from your end.

Regards,
Varsha malviya
Cell: +91 [protected]

Jul 17, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi Varsha,

We are sorry to know that. Please confirm if the same is reported to our staff at Ahmedabad airport.

Regards,
Team IndiGo

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Address: Vadodara, Gujarat

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Ashish,

We are sorry for the inconvenience. As checked, your case is being handled by our customer relations team. We would request you to write to the same email for further clarification.

Regards,
Team IndiGo

Jun 09, 2019

Updated by ashish0470 They have not provided resolution, so I need to update on this platform.

Verified Support

Jun 10, 2019

IndiGo Customer Care's response Hi Ashish,

We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. we look forward to your understanding.

Regards,
Team IndiGo

Jun 16, 2019

Updated by ashish0470 Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

Complaint Status
[Jun 03, 2019]
IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jun 04, 2019

Hi Ashish,

We are sorry for the inconvenience. As checked, your case is being handled by our customer relations team. We would request you to write to the same email for further clarification.

Regards,
Team IndiGo
Updated by ashish0470, Jun 09, 2019

They have not provided resolution, so I need to update on this platform.
Verified Support
IndiGo Customer Care's response, Jun 10, 2019

Hi Ashish,

We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. we look forward to your understanding.

Regards,
Team IndiGo
Updated by ashish0470, Jun 14, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

Verified Support

Jun 18, 2019

IndiGo Customer Care's response Hi Ashish,

We truly understand your concern. Please be assured that one of our representatives will contact you to address the concern.

Regards,
Team IndiGo

Verified Support

Jun 21, 2019

IndiGo Customer Care's response Hi Ashish,

We believe that one of our representatives has contacted you and tried to assist you with the best possible resolution. We look forward to your understanding.

Regards,
Team IndiGo

Jun 26, 2019

Updated by ashish0470 I have not received resolution for the complain.

Jun 26, 2019

Updated by ashish0470 consumer complaints logo
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AirlinesIndiGo pnr: db7npi : damage occurred on bag
Indigo Airlines — pnr: db7npi : damage occurred on bag

1 Review
Vadodara, Vadodara District, Gujarat, India
ashish0470 on Jun 3, 2019
Mark as Resolved

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

Complaint Status
[Jun 03, 2019]
IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jun 04, 2019

Hi Ashish,

We are sorry for the inconvenience. As checked, your case is being handled by our customer relations team. We would request you to write to the same email for further clarification.

Regards,
Team IndiGo
Updated by ashish0470, Jun 09, 2019

They have not provided resolution, so I need to update on this platform.
Verified Support
IndiGo Customer Care's response, Jun 10, 2019

Hi Ashish,

We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. we look forward to your understanding.

Regards,
Team IndiGo
Updated by ashish0470, Jun 14, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.
Updated by ashish0470, Jun 16, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

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Address: #526 4thcross b block rajevi gandhi nagar melekote tumkur, #526 4th cross b block rajevi gandhi nagar melekote tumkur, Tumkur, Karnataka, 572105

Received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 25000 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 5000 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 7000rs (Refundable) for the current a/c opening as a security deposit... I already deposited 10, 000 rs (2000+15000+7000+5000).. Should i deposit again 10, 000 or is it fake?? Plz help me... Urgently

Jul 4, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi Kishor,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

View replies

J

Jeya Madhav

from Coimbatore, Tamil Nadu

Jun 5, 2019

Respected sir,
I got a job offer letter from Indigo airlines after attending a telephonic interview. They asked to submit the reference documents along with the amount of 7500 which is non- refundable.Here i attached the photocopy of the job offer letter and please check whether it is true or not

Reply

IndiGo Customer Care's response, Jun 8, 2019

Verified Support

Hi Jeya,

Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

Regards,
Team IndiGo

A

Adarshimage

from Ernakulam, Kerala

Jun 5, 2019

I got a job confirmation letter from indigo airlines..And they asked to pay for 9200 ruppes

Reply

IndiGo Customer Care's response, Jun 8, 2019

Verified Support

Hi Adarsh,

This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response.

Regards,
Team IndiGo

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Address: #526 4thcross b block rajevi gandhi nagar melekote tumkur, #526 4th cross b block rajevi gandhi nagar melekote tumkur, Tumkur, Karnataka, 572105

Hi i am kishor, on3rd may 2019 i received a mail with a call letter from indigo regarding the interview process to be held in december at bangalore and mumbai airports. They asked to pay an amount of 9800 as a security deposit. This was for air tickets etc
After payment, they sent an application form with few details, i reverted back by filling it up. Next day i got a call telling 5 candidates has an opportunity of direct joining without interview and i am one among them. 35000 has be paid as a bond which will be refunded after 18 months. Can i please know what should be done? And how can i get my money back? And they deposit this account number
Punjab national bank
A/c holder name:- mr. Satya veer singh
A/c no. [protected]
Ifsc:- punb0016700

Punjab & sindh bank
A/c holder name:- mr. Harkesh
A/c no.[protected]
Ifsc:- psib0021043

Jul 13, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi Kishor,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

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Address: Thiruvananthapuram, Kerala

My mom was travelling from trivandrum airport (2/06/19) to dubai. (Pnr vb3dvb). The persons who were sitting in the luggage weighing counter took the items (Excess weight) from her forcefully telling they want it and you cannot go outside and give it back to relatives now. Even they were asking the food items which she carried to have. The guys in the counter took 1/5 kg ghee from her. What is this service from the airline people. Pls make sure you take proper action on this complaint.

Jul 17, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Jayasree,

This is not the experience that we want our passengers to have. We understand that your mother was carrying excess baggage and our staff assisted her in adjusting the hand baggage and check-in baggage weight. Also, as an exception, our staff waived off chargers of a few kgs. Nevertheless, we are sharing your feedback with our airport team to assist the passengers to their best of abilities.
Hope you will give us another opportunity to serve you onboard again soon.

Regards,
Team IndiGo

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Address: Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi â€“ 110001 India., New Delhi, Delhi

I am dr. Vinod mittal, had (Me + 3 family members) a horrible experience at delhi airport t1 on friday may 30, just missed the flight by one minute 7.01 am (6e 554). Despite of my repeated requests, no body helped me. I had to pay rs. 5012/- extra to (Ms. Narinder at ticket counter) as a penalty and was given new tickets for the next flight at 2.10 pm. While i moved to the required counter to collect the receipt, mr. Javed khan (A pilot with indigo) standing next to me started shouting at me in public in an uncivilized manner in front of mr. Gurparkash and ms. Harpreet (Both indigo employees at ticket counter), while i could still maintain my cool and told him not to shout. If this is the mental state of mr. Khan (A pilot), how can he fly a plane with a sound mind, putting all the passengers at risk. I think he needs a psychological treatment and counseling. It is highly shameful and undignified on his part. Mr. Gurprakash and ms. Harpreet later accepted and apologized for mr. Khan's bad behaviour. I also made this complaint to ms. Japneet (Indigo supervisor/manager at that time), she was non-cooperative and didn't pay any attention. This all is very sad, would definitely be detrimental, and would have a negative impact on the image of indigo airline. I thus request the indigo authorities to take a strict action against mr. Khan. He should be immediately be suspended/terminated. He should also apologize for his uncivilized behaviour.

Jul 14, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Vinod,

We certainly understand how you must have felt. We assure you that the safety of our passengers is our utmost priority, it can never be compromised at any point. Further, our customer relations team is in touch with you and will respond to you soon.

Regards,
Team IndiGo

View replies

S

Satyajeetabes

Sep 20, 2021

Went through a horrible experience with Indigo on 15th Sept 2021 @T3 terminal of IGI airport.
Arrogance & non-cooperative behaviour of Ms. Japneet & Mr. Upendra resulted in worst airline experience of my life.

The honeymoon trip for which we planned since long & invested lacs of money was totally spoiled.
Initially i was not allowed to board the flight & thereafter no assistance was given for rescheduling of flight.
Even they forced to opt for cancellation & same has resulted in deduction o[censored]njustified huge amount.

Apart from this, the behaviour & use of words which one expect from customer oriented airline company was totally missing.
Wonder how long Indigo will sustain with this business without addressing the inappropriate behaviour of their core employes.

Overall, Indigo’s team co-ordination, decision making & customer relation was at it worst.

Reply

IndiGo Customer Care's response, Sep 22, 2021

Verified Support

Dear Sir,

We are really sorry to know this. We wish you to share your PNR via private message so we may look into this matter.

Regards,
Team IndiGo

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Address: New Delhi, Delhi

I have booked this flight and came to the airport 3 hours before the flight but they have rejected me to give the boarding passes. They said that the flight is overbooked. I have my father with me who is suffering from cancer and he is having appointment of chemotherapy at ranchi at 3 pm.
The airport authority also said that they are giving me 200% refund of the base fare and fuel charges that is around 30k and next flight tickets. But they didnâ€™t give anything. I have called customer care they are saying they canâ€™t do anything. And the staff of indigo who is customer service manager whoâ€™s name is subroto chatterji is very rude and misguiding me. Tell me what to do? And when will i get my refund? They are not providing me any written proof or anything.
I am also attaching the photo of that person who is manager - cs.

Jul 19, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi,

We're sorry to hear you had such an experience with us. Please share your booking reference/ PNR number via private message so we may look into it.

Regards,
Team IndiGo

Jun 04, 2019

Updated by Sankyyp I have messaged you in private you can check.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi,

We believe that our customer relations team has assisted you in this regard. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo

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I am scheduled to travel from goa to bengaluru on indigo flight 6e-617 bearing pnr - lbpfhy on[protected] at 2:20am. I received a call from indigo on[protected] at 10am informing that the flight has been rescheduled to 3:35am. I do not wish to agree to this reschedule and when i called to customer care (Mr. Aziz, emp id:[protected] has talked to me and informed me that their policies allow changing/rescheduling the flight only if the delay is more than 2 hours. I am not okay with one hour delay in travel and i wish to reschedule my flight to the previous day flight that is on 20:15 from goa to bengaluru. Kindly help me in this matter.

Jul 12, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Vikas,

We are sorry to hear that you feel this way. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. Further, your flight timings have been revised to the same that you have booked for.

Regards,
Team indiGo

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Vikas,

We are sorry to hear that you feel this way. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. Further, your flight timings have been revised to the same that you have booked for.

Regards,
Team IndiGo

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Address: Panchkula, Haryana, 134112

Dear sir / madam.

Greetings of the day to you.

This mail is with reference to our travel from hyderabad to chandigarh by flight no: 6e 269. On[protected], departure at 12.00 noon.

Complaint. 1
We had requested for the fast forward service at the hyderabad airport and paid an amount of rs. 900/- for 2 passengers. The staff at the airport forgot to put the tag of fast forward on one of our suitcase and this was informed to the staff immediately, the counter staff informed us that it will be taken care of and assured us not to bother about this.
On arrival at the chandigarh airport, we had to wait for our baggage for more than 20 mins, our baggage was put in the regular sequence with the other passengers and this was shown to ms. Damini, ground staff of indigo airlines at the chandigarh airport. Hence request you to refund the amount of rs.900/- that was paid for fast forward service.

Complaint no.2
We were carrying mango pickle with us weighing approximately 8 kgs, 2 cartons of 4kgs each. We were advised to put the pickle packed in cartons along with the checked in baggage, and were charged rs.1600/- on account of excess baggage.

We had requested the counter staff to put a fragile sticker on the pickle boxes and this was also ignored by the counter staff. On receipt of the boxes at the chandigarh airport, one of the box was damaged and the oil had leaked out of the packet, since it was mishandled. Now, we request you to kindly reimburse the amount of rs.! 600/- that was paid on account of excess baggage and also refund an additional amount of rs. 1400/- for the loss of the pickle.

Kindly look into this and revert back immediately.

Best regards
Rakesh dhiman
[protected]

Jul 5, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi Rakesh,

This is not the experience we want our customers to have. As checked, our team is assisting you on Facebook. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo

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My pnr is mm3z6e my onward flight to istanbul from delhi was arbitrarily cancelled though flights were still operational in that route.

I bought the tickets in february and i was told in the meanwhile indigo had merged with turkish airlines and though there were other flights showing they could not give those to me.

My tickets were booked 4 months ahead for june yet due to this cancellation i have had to book another indigo flight in the same route incurring a much higher expense of an extra 40000 this is over and above the refund they have sent. And all for no fault of mine and just because the above said airlines did not meet its commitments

Jul 7, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response HI Bidisha,

We are sorry to note the disappointment. We believe that one of our representatives has contacted you. However, please share a convenient time so we may reconnect and address the concern.

Regards,
Team IndiGo

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Address: 490009

I got a mail from. Indigo regarding the selection process recently i haven't contacted them they said. To. Deposit 9600 as a security amount and will be refunded on the date of interview and the mail. Id given was [protected]@hrindigo.com how can some. One access the mail. Id of indigo dont knw whether it is fake or real. How our details are been shared i have submited my cv on indigo before two months only.

Jul 12, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi Reetesh,

Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

Regards,
Team IndiGo

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I`d booked a ticket pnr no fi8ztt on 31st may from bhopal to chennai for my son sankalp mehani. Flight had to reach chennai at 3:08 pm then he had to catch a train at 5:30 pm (Shatabdi express) from railway station. Flight was delayed for more than an hour and he missed his train. He was alone to travel. It was very difficult to buy a raliway ticket in an emergency and we couldn`t get refund of that train ticket because train had deaparted. This is ridiculous. I am very much dissatisfied with this. Awful

Jul 5, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

IndiGo Customer Care's response Hi Rekha,

The flight got delayed due to operational reason. Hope you understand that our operations depend on many factors which determine our on-time performance. Once again sorry for the discomfort. Hope to serve you better in the future.

Regards,
Team IndiGo

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Address: 3,Elanthoppu 2nd Street, Karimedu,Arapalayam, Madurai, Tamil Nadu, 625016

I got message and call from /[protected] regards ground staff recruitment @ indigo airlines behalf's of that i had paid sum of Rs.45, 200 in the name of pradeep kumar from airport recruitment as name. and this process is undergone from 25.05.19-30.05.19.so i request you to get my money back as possible. and i have attached transaction copies of Rs.45, 200. so please help me to get my money back.

Jul 4, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

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Address: Sudhowala, Dehradun, Uttarakhand, 273003

I want to say that, one recruiter company named as future Acheiver from mumbai, called me as they get ny details from shine profile and offer me a job for indigo airlines as a site engineer and demanded for registration fee along. ..kindly help me on this matter.. Weather i got cheated or something else..
They told me for the joining at jolly grant airport on 24 june 2019 but as joining date coming near m not getting any response from them even not able to contact them from last 5 days...

May 30, 2019

Complaint marked as Resolved

Firstly they called me and asked to mail the documents and after getting my documents they asked for registration fee of 2500 then after they conduct a online test and then telephonic round of interview ..they tild me that am selected now i have to pay the further amount for various verification from the company... After tht i got a soft copy of letter of intent... Mail id is [email protected] [email protected] Mob no-8954294635 Please let me know that it's fake or real...

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi,

Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

Regards,
Team IndiGo

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I travelled on flight number 6e 2554.
I was having 3 tickets x9qkre
I was fined 4000 rs for carrying 10 kg extra baggage although i wasn't allowed to carry any cabin baggage despite of my 3 tickets. I was travelling with my two kids and it was really embrassing and worst experience. If these are the things, we will not travel with your airline ever.
I could have carried 21kgs cabin baggage but wasn't allowed to carry even one and also fined.
You are requested to return that extra charges.

Jul 10, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

IndiGo Customer Care's response Hi Pridhi,

Sorry to note your disappointment. We do understand your concern. But if you wish to carry more than the allowed baggage limit, necessary charges will be applicable. However, As per the policy, INR 4, 000 was charged for 10 Kg excess baggage. Please visit the link: https://bit.ly/1Xaz2Ul Clause 10 on baggage policy. Hope you understand the need of our policy.

Regards,
Team IndiGo

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Address: Visakhapatnam, Andhra Pradesh, 530016

Hi,

Due to the medical emergency of my mother, we have postponed my travel date from 21st may to 24th may. But by mistake your (Indigo) customer care person praveen has changed the date to 25th of may, again i have contacted customer care and changed the date to 24th and cancelled my daughter ticket. For this i have paid 15000rs extra.

For the cancellation and mistake from indigo, i should get rs:19900. One customer care employee says i will get 19900 and other says 15500. They are asking about proofs. I have requested for the email or message that 19900 will be refunded but they have not enough permissions to send email or message.
They are not treating customers in a good manner.
I am suffering from indigo customer care employees.

Jul 2, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

May 29, 2019

Updated by Johny Bandlamudi My PNR Number: BIJM9A
Cancelled PNR Number: DJ8NTQ

Verified Support

Jun 01, 2019

IndiGo Customer Care's response Hi Johny,

We wish her a speedy recovery and good health. We believe that our team on Facebook has assisted you in this regard.

Regards,
Team IndiGo

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S

sahil aingh

from Akhnur, Jammu and Kashmir

May 30, 2019

Indigo airline gave an add on quiker.com
i applied on it.
avani garg call me
and ask me to send my doc. with 2500 reg. fee
i paid on it.
and then they arrange a telephonic interview
and they switch off all phones an never col me again
my no. is [protected]

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IndiGo Customer Care's response, Jun 1, 2019

Verified Support

Hi Sahil,

Indigo never ask money for the recruitment process. Please do not make any payment in response to this letter. Further, you may visit our Careers website and upload your resume at https://bit.ly/2POWXfT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

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Address: 1603/11 chowk farid, katra sher singh, kashmiri pandit ki gali, opp satguru emporium, Amritsar, Punjab, 143001

Got a call for that i have been selected for airport staff in amritsar and asking to pay 2100 fee for interview process. Afterwards i read the same article on google that it was the fake recruitment company. Please take some action against them as they are doing fraud with many people as i was one of them only.
They are misleading people and taking money from people.

May 27, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

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V

Vidyaaaaaaa_

Aug 7, 2021

I Request you to look into the matter
A call was made from [protected] Manvi Thakur
she said she will place me into Indigo Airlines at Mumbai International Airport
and she took Rs 2, 100 as Registeration fees and said it is Refundable amount and then a call was received from Bhushan Sharma [protected]
he said me transfer Rs. 7900 for documents verification
I did'nt transfer 7900 as i found something fishy
and read about frauds happening in the name of indigo for Jobs offerings
then i got a call from Anurag Tripathi for saying that it will take 45 days to refund
I have attached chat proof

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Address: Richmond Rd, Shanthala Nagar, Richmond Town, Bangalore, Karnataka 560025, Bangalore, Karnataka, 560025

My name is farhan khan. I got email from indigo airlines for interview in bangalore. His name is suresh jain who said that first you have to transfer 9600 in bank account and which will be refunded on the day of interview. But after i searched on google i know it was fraud. So our government have to take necessary steps to this types of fraud people, who plays with future of the student. Please be aware of this type of fraud.
br...

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5 Comments

Address: Ndesign interior solution, plot no 35, jaitala road jai durga colony nagpur 440022, Nagpur, Maharashtra, 440022

Sir/madam,
This is to bring to your notice that 3passengers newly travelling from pune to nagpur via flight no 6e 284 on 26th 00:50 was misled by indigo instead they went on 26th midnight to catch the same flight which was already departed also there was nothing mentioned on the ticket as am or pm hence the passenger got confused of the departure.. I contacted to your customer cell they said only 1800/- would be refunded for also the passengers got their time their money and day waisted. Hence forth i ask for the full refund or i shall be going via legal action against indigo airlines the total amount is 11, 733/- with pnr mgdrgz seat no 15a/b/c since they were travelling for the first time so it was a time issue the indigo airlines s not taking any on themself beide customer service says what we have to do s send mail cant call every customer for the same

May 27, 2019

Complaint marked as Resolved

There isnt any solution to my complaint as of now just i got one call from one of the indigo member while i was driving a car he said he shall call me during noon lunch time but still i am awaiting for that call i forward you the no from which i got a call from as :+91-8294862695 there was a conversation of only 1min 44 secthe call came to me at 27may2019 at 11:32 am since than i had made sever attempts to call on this no but its "out of coverage area" regards ashok kumar gupta 7775914940

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

IndiGo Customer Care's response Hi Ashok,

We are sorry to hear that you feel this way. But airlines follow 24 hrs clock format. Further, we believe that our Customer Care team has assisted you with the refund of no show taxes. Kindly contact the respective travel portal used to make the booking to claim the amount.

Regards,
Team IndiGo

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I have strong complaint against indigo for what has happened at hyderabad airport yesterday dated 20th may 2019

What we need?
1) refund of full amount of rs. 4500 paid towards difference the booking amount after the flight were rescheduled.
2) refund of rs. 25000 towards mental agony & torture due to indogos mismanagement at hyd on 20th may

Case?
The initial boarding for hyd-bom 1725hrs 20th may was from gate #24
We reached 2hrs prior to take off & got our boarding pass at exactly 1600hrs
We were seated at gate 24 since then as printed & guided by indigo staff at counter before security.
At the last moment the gate was changed to 105 & we were not informed. I'm least bothered how other passenger go through.
I got a call at exactly 1721hrs when we were already arguing with indigo indeciplined staff.
I even got a msg stating your gate is 24

My question?
1) is, indigo could have called those passengers who missed to board even 25minutes of gate closure. Why did they called at 1721hrs just to have it in records?
Moreover, she wasn't polite enough to share the alternative.
2) none of the indigo staff was there at counter 24 to guide the passengers about changes. (Check cctv)
3) no proper sms even the last minute sms was for gate 24 (Attached)
4) we were carrying one 5years old child & an infant who were troublesome because of your mess.
5) not only we but also other 2passengers have missed the flight because of same reason.
All my details are mentioned below & let me know if you can't proceed with the refund within 7days so can escalate the case through legal & consumer forum.

Pnr - yg5gqp

Pnr - geqb7m
Renisha roy (Child)
Rowan roy (Infant)

Jul 4, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

IndiGo Customer Care's response Hi Ambarnath,

We're sorry to hear you had such an experience with us. We believe that our Customer Relations is in touch with you and will surely try to address your concern in the best possible manner. Further, you may write on the same email for further clarification.

Regards,
Team IndiGo

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R

Ritty Lawerence

from Alappuzha, Kerala

May 28, 2019

I lost my boarding pass. I need it urgently for my ltc claim.
I travelled on 1/5/19 from dabolim airport pnr no:LJW1PA. Kindly send me the copy of boarding pass to my mail id: [protected]@gmail. com

Reply

IndiGo Customer Care's response, Jun 1, 2019

Verified Support

Hi Ritty,

We hope that our Customer Care team has assisted you in this regard. Kindly let us know for any other assistance.

Regards,
Team IndiGo

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