IndiGo Complaints & Reviews

Received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 25000 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 5000 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 7000rs (Refundable) for the current a/c opening as a security deposit... I already deposited 10, 000 rs (2000+15000+7000+5000).. Should i deposit again 10, 000 or is it fake?? Plz help me... Urgently

Hi i am kishor, on3rd may 2019 i received a mail with a call letter from indigo regarding the interview process to be held in december at bangalore and mumbai airports. They asked to pay an amount of 9800 as a security deposit. This was for air tickets etc
After payment, they sent an application form with few details, i reverted back by filling it up. Next day i got a call telling 5 candidates has an opportunity of direct joining without interview and i am one among them. 35000 has be paid as a bond which will be refunded after 18 months. Can i please know what should be done? And how can i get my money back? And they deposit this account number
Punjab national bank
A/c holder name:- mr. Satya veer singh
A/c no. [protected]
Ifsc:- punb0016700

Punjab & sindh bank
A/c holder name:- mr. Harkesh
A/c no.[protected]
Ifsc:- psib0021043

My mom was travelling from trivandrum airport (2/06/19) to dubai. (Pnr vb3dvb). The persons who were sitting in the luggage weighing counter took the items (Excess weight) from her forcefully telling they want it and you cannot go outside and give it back to relatives now. Even they were asking the food items which she carried to have. The guys in the counter took 1/5 kg ghee from her. What is this service from the airline people. Pls make sure you take proper action on this complaint.

I am dr. Vinod mittal, had (Me + 3 family members) a horrible experience at delhi airport t1 on friday may 30, just missed the flight by one minute 7.01 am (6e 554). Despite of my repeated requests, no body helped me. I had to pay rs. 5012/- extra to (Ms. Narinder at ticket counter) as a penalty and was given new tickets for the next flight at 2.10 pm. While i moved to the required counter to collect the receipt, mr. Javed khan (A pilot with indigo) standing next to me started shouting at me in public in an uncivilized manner in front of mr. Gurparkash and ms. Harpreet (Both indigo employees at ticket counter), while i could still maintain my cool and told him not to shout. If this is the mental state of mr. Khan (A pilot), how can he fly a plane with a sound mind, putting all the passengers at risk. I think he needs a psychological treatment and counseling. It is highly shameful and undignified on his part. Mr. Gurprakash and ms. Harpreet later accepted and apologized for mr. Khan's bad behaviour. I also made this complaint to ms. Japneet (Indigo supervisor/manager at that time), she was non-cooperative and didn't pay any attention. This all is very sad, would definitely be detrimental, and would have a negative impact on the image of indigo airline. I thus request the indigo authorities to take a strict action against mr. Khan. He should be immediately be suspended/terminated. He should also apologize for his uncivilized behaviour.

I have booked this flight and came to the airport 3 hours before the flight but they have rejected me to give the boarding passes. They said that the flight is overbooked. I have my father with me who is suffering from cancer and he is having appointment of chemotherapy at ranchi at 3 pm.
The airport authority also said that they are giving me 200% refund of the base fare and fuel charges that is around 30k and next flight tickets. But they didn’t give anything. I have called customer care they are saying they can’t do anything. And the staff of indigo who is customer service manager who’s name is subroto chatterji is very rude and misguiding me. Tell me what to do? And when will i get my refund? They are not providing me any written proof or anything.
I am also attaching the photo of that person who is manager - cs.

I am scheduled to travel from goa to bengaluru on indigo flight 6e-617 bearing pnr - lbpfhy on[protected] at 2:20am. I received a call from indigo on[protected] at 10am informing that the flight has been rescheduled to 3:35am. I do not wish to agree to this reschedule and when i called to customer care (Mr. Aziz, emp id:[protected] has talked to me and informed me that their policies allow changing/rescheduling the flight only if the delay is more than 2 hours. I am not okay with one hour delay in travel and i wish to reschedule my flight to the previous day flight that is on 20:15 from goa to bengaluru. Kindly help me in this matter.

Dear sir / madam.

Greetings of the day to you.

This mail is with reference to our travel from hyderabad to chandigarh by flight no: 6e 269. On[protected], departure at 12.00 noon.

Complaint. 1
We had requested for the fast forward service at the hyderabad airport and paid an amount of rs. 900/- for 2 passengers. The staff at the airport forgot to put the tag of fast forward on one of our suitcase and this was informed to the staff immediately, the counter staff informed us that it will be taken care of and assured us not to bother about this.
On arrival at the chandigarh airport, we had to wait for our baggage for more than 20 mins, our baggage was put in the regular sequence with the other passengers and this was shown to ms. Damini, ground staff of indigo airlines at the chandigarh airport. Hence request you to refund the amount of rs.900/- that was paid for fast forward service.

Complaint no.2
We were carrying mango pickle with us weighing approximately 8 kgs, 2 cartons of 4kgs each. We were advised to put the pickle packed in cartons along with the checked in baggage, and were charged rs.1600/- on account of excess baggage.

We had requested the counter staff to put a fragile sticker on the pickle boxes and this was also ignored by the counter staff. On receipt of the boxes at the chandigarh airport, one of the box was damaged and the oil had leaked out of the packet, since it was mishandled. Now, we request you to kindly reimburse the amount of rs.! 600/- that was paid on account of excess baggage and also refund an additional amount of rs. 1400/- for the loss of the pickle.

Kindly look into this and revert back immediately.

Best regards
Rakesh dhiman
[protected]

My pnr is mm3z6e my onward flight to istanbul from delhi was arbitrarily cancelled though flights were still operational in that route.

I bought the tickets in february and i was told in the meanwhile indigo had merged with turkish airlines and though there were other flights showing they could not give those to me.

My tickets were booked 4 months ahead for june yet due to this cancellation i have had to book another indigo flight in the same route incurring a much higher expense of an extra 40000 this is over and above the refund they have sent. And all for no fault of mine and just because the above said airlines did not meet its commitments

I got a mail from. Indigo regarding the selection process recently i haven't contacted them they said. To. Deposit 9600 as a security amount and will be refunded on the date of interview and the mail. Id given was [protected]@hrindigo.com how can some. One access the mail. Id of indigo dont knw whether it is fake or real. How our details are been shared i have submited my cv on indigo before two months only.

I`d booked a ticket pnr no fi8ztt on 31st may from bhopal to chennai for my son sankalp mehani. Flight had to reach chennai at 3:08 pm then he had to catch a train at 5:30 pm (Shatabdi express) from railway station. Flight was delayed for more than an hour and he missed his train. He was alone to travel. It was very difficult to buy a raliway ticket in an emergency and we couldn`t get refund of that train ticket because train had deaparted. This is ridiculous. I am very much dissatisfied with this. Awful

I got message and call from /[protected] regards ground staff recruitment @ indigo airlines behalf's of that i had paid sum of Rs.45, 200 in the name of pradeep kumar from airport recruitment as name. and this process is undergone from 25.05.19-30.05.19.so i request you to get my money back as possible. and i have attached transaction copies of Rs.45, 200. so please help me to get my money back.

I want to say that, one recruiter company named as future Acheiver from mumbai, called me as they get ny details from shine profile and offer me a job for indigo airlines as a site engineer and demanded for registration fee along. ..kindly help me on this matter.. Weather i got cheated or something else..
They told me for the joining at jolly grant airport on 24 june 2019 but as joining date coming near m not getting any response from them even not able to contact them from last 5 days...

I travelled on flight number 6e 2554.
I was having 3 tickets x9qkre
I was fined 4000 rs for carrying 10 kg extra baggage although i wasn't allowed to carry any cabin baggage despite of my 3 tickets. I was travelling with my two kids and it was really embrassing and worst experience. If these are the things, we will not travel with your airline ever.
I could have carried 21kgs cabin baggage but wasn't allowed to carry even one and also fined.
You are requested to return that extra charges.

Hi,

Due to the medical emergency of my mother, we have postponed my travel date from 21st may to 24th may. But by mistake your (Indigo) customer care person praveen has changed the date to 25th of may, again i have contacted customer care and changed the date to 24th and cancelled my daughter ticket. For this i have paid 15000rs extra.

For the cancellation and mistake from indigo, i should get rs:19900. One customer care employee says i will get 19900 and other says 15500. They are asking about proofs. I have requested for the email or message that 19900 will be refunded but they have not enough permissions to send email or message.
They are not treating customers in a good manner.
I am suffering from indigo customer care employees.

Got a call for that i have been selected for airport staff in amritsar and asking to pay 2100 fee for interview process. Afterwards i read the same article on google that it was the fake recruitment company. Please take some action against them as they are doing fraud with many people as i was one of them only.
They are misleading people and taking money from people.

My name is farhan khan. I got email from indigo airlines for interview in bangalore. His name is suresh jain who said that first you have to transfer 9600 in bank account and which will be refunded on the day of interview. But after i searched on google i know it was fraud. So our government have to take necessary steps to this types of fraud people, who plays with future of the student. Please be aware of this type of fraud.
br...

Sir/madam,
This is to bring to your notice that 3passengers newly travelling from pune to nagpur via flight no 6e 284 on 26th 00:50 was misled by indigo instead they went on 26th midnight to catch the same flight which was already departed also there was nothing mentioned on the ticket as am or pm hence the passenger got confused of the departure.. I contacted to your customer cell they said only 1800/- would be refunded for also the passengers got their time their money and day waisted. Hence forth i ask for the full refund or i shall be going via legal action against indigo airlines the total amount is 11, 733/- with pnr mgdrgz seat no 15a/b/c since they were travelling for the first time so it was a time issue the indigo airlines s not taking any on themself beide customer service says what we have to do s send mail cant call every customer for the same

I have strong complaint against indigo for what has happened at hyderabad airport yesterday dated 20th may 2019

What we need?
1) refund of full amount of rs. 4500 paid towards difference the booking amount after the flight were rescheduled.
2) refund of rs. 25000 towards mental agony & torture due to indogos mismanagement at hyd on 20th may

Case?
The initial boarding for hyd-bom 1725hrs 20th may was from gate #24
We reached 2hrs prior to take off & got our boarding pass at exactly 1600hrs
We were seated at gate 24 since then as printed & guided by indigo staff at counter before security.
At the last moment the gate was changed to 105 & we were not informed. I'm least bothered how other passenger go through.
I got a call at exactly 1721hrs when we were already arguing with indigo indeciplined staff.
I even got a msg stating your gate is 24

My question?
1) is, indigo could have called those passengers who missed to board even 25minutes of gate closure. Why did they called at 1721hrs just to have it in records?
Moreover, she wasn't polite enough to share the alternative.
2) none of the indigo staff was there at counter 24 to guide the passengers about changes. (Check cctv)
3) no proper sms even the last minute sms was for gate 24 (Attached)
4) we were carrying one 5years old child & an infant who were troublesome because of your mess.
5) not only we but also other 2passengers have missed the flight because of same reason.
All my details are mentioned below & let me know if you can't proceed with the refund within 7days so can escalate the case through legal & consumer forum.

Pnr - yg5gqp

Pnr - geqb7m
Renisha roy (Child)
Rowan roy (Infant)

Dear sir/madam,

My wife and daughter first time going to travel indigo flight no 6e2211 from del to bbi vide pnr no – mltdmh on 26 may 2019. They had reached at 15 : 05 at t-2. They had checked their luggage and when they were in line at counter for boarding pass. The counter staff didn’t entertain them and entertain the person behind them and trying to solve his problem. When my wife asked about boarding pass, she told time is over and you are late and go to other counter. Like this they requested in two counters. At last they refer them for ticket counter.in ticket counter, the staff present is talking very rudely and did not help them.

As i was always prefer to travel by indigo for good service, this type of situation, i felt very bad. Therefore, you are looked into matter and advise your staff to behave customer who are those in panic or first time or in problem. I also feel that i will also not prefer to travel in indigo in future.

Thanking you

Gandhiji sahoo
Mob – [protected]

Pnr zebe7s is our booking number we have booked by mistakely banglore to hyderabad actually we suppose to book as hyderabad to banglore we are middle class we i am pregnant lady so no other option to go so booked flight ticket we have cancelled ticket i am not getting refund we are asking for refund they are saying rules and regulations wt is this nonsense i[censored] ppl won't refund i will file a case against ur looting our amount