IndiGo Complaints & Reviews

Hi,

Due to the medical emergency of my mother, we have postponed my travel date from 21st may to 24th may. But by mistake your (Indigo) customer care person praveen has changed the date to 25th of may, again i have contacted customer care and changed the date to 24th and cancelled my daughter ticket. For this i have paid 15000rs extra.

For the cancellation and mistake from indigo, i should get rs:19900. One customer care employee says i will get 19900 and other says 15500. They are asking about proofs. I have requested for the email or message that 19900 will be refunded but they have not enough permissions to send email or message.
They are not treating customers in a good manner.
I am suffering from indigo customer care employees.

Got a call for that i have been selected for airport staff in amritsar and asking to pay 2100 fee for interview process. Afterwards i read the same article on google that it was the fake recruitment company. Please take some action against them as they are doing fraud with many people as i was one of them only.
They are misleading people and taking money from people.

My name is farhan khan. I got email from indigo airlines for interview in bangalore. His name is suresh jain who said that first you have to transfer 9600 in bank account and which will be refunded on the day of interview. But after i searched on google i know it was fraud. So our government have to take necessary steps to this types of fraud people, who plays with future of the student. Please be aware of this type of fraud.
br...

Sir/madam,
This is to bring to your notice that 3passengers newly travelling from pune to nagpur via flight no 6e 284 on 26th 00:50 was misled by indigo instead they went on 26th midnight to catch the same flight which was already departed also there was nothing mentioned on the ticket as am or pm hence the passenger got confused of the departure.. I contacted to your customer cell they said only 1800/- would be refunded for also the passengers got their time their money and day waisted. Hence forth i ask for the full refund or i shall be going via legal action against indigo airlines the total amount is 11, 733/- with pnr mgdrgz seat no 15a/b/c since they were travelling for the first time so it was a time issue the indigo airlines s not taking any on themself beide customer service says what we have to do s send mail cant call every customer for the same

I have strong complaint against indigo for what has happened at hyderabad airport yesterday dated 20th may 2019

What we need?
1) refund of full amount of rs. 4500 paid towards difference the booking amount after the flight were rescheduled.
2) refund of rs. 25000 towards mental agony & torture due to indogos mismanagement at hyd on 20th may

Case?
The initial boarding for hyd-bom 1725hrs 20th may was from gate #24
We reached 2hrs prior to take off & got our boarding pass at exactly 1600hrs
We were seated at gate 24 since then as printed & guided by indigo staff at counter before security.
At the last moment the gate was changed to 105 & we were not informed. I'm least bothered how other passenger go through.
I got a call at exactly 1721hrs when we were already arguing with indigo indeciplined staff.
I even got a msg stating your gate is 24

My question?
1) is, indigo could have called those passengers who missed to board even 25minutes of gate closure. Why did they called at 1721hrs just to have it in records?
Moreover, she wasn't polite enough to share the alternative.
2) none of the indigo staff was there at counter 24 to guide the passengers about changes. (Check cctv)
3) no proper sms even the last minute sms was for gate 24 (Attached)
4) we were carrying one 5years old child & an infant who were troublesome because of your mess.
5) not only we but also other 2passengers have missed the flight because of same reason.
All my details are mentioned below & let me know if you can't proceed with the refund within 7days so can escalate the case through legal & consumer forum.

Pnr - yg5gqp

Pnr - geqb7m
Renisha roy (Child)
Rowan roy (Infant)

Dear sir/madam,

My wife and daughter first time going to travel indigo flight no 6e2211 from del to bbi vide pnr no – mltdmh on 26 may 2019. They had reached at 15 : 05 at t-2. They had checked their luggage and when they were in line at counter for boarding pass. The counter staff didn’t entertain them and entertain the person behind them and trying to solve his problem. When my wife asked about boarding pass, she told time is over and you are late and go to other counter. Like this they requested in two counters. At last they refer them for ticket counter.in ticket counter, the staff present is talking very rudely and did not help them.

As i was always prefer to travel by indigo for good service, this type of situation, i felt very bad. Therefore, you are looked into matter and advise your staff to behave customer who are those in panic or first time or in problem. I also feel that i will also not prefer to travel in indigo in future.

Thanking you

Gandhiji sahoo
Mob – [protected]

Pnr zebe7s is our booking number we have booked by mistakely banglore to hyderabad actually we suppose to book as hyderabad to banglore we are middle class we i am pregnant lady so no other option to go so booked flight ticket we have cancelled ticket i am not getting refund we are asking for refund they are saying rules and regulations wt is this nonsense i[censored] ppl won't refund i will file a case against ur looting our amount

Actually we need to travel from hyderabad to banglore but we paid amount for banglore to hyderabad after we canceld the ticket and again we booked hyderabad to banglore u ppl are not refunding my amount it's not fair ur looting public amount worst ever service stupid service
Seriously its harden money political ppl are using freely this service ur looting ppl harden money

Indigo flight not send me flight changeing time when i reach airport on correct time... When i talk with indigo people in hyderabad airport they taken me outside and told go to counter and the they change ticket...in counter she is asking thirty one thousand for new ticket... So again i purchased twenty seven thousand five hundred another airline ticket... So i get the big loss from indigo... They not send any flight time changes details on my mobile number or my email... Simly they are telling openly lies then i went to travels from where i buy indigo ticket... They also check and told they are telling lies they didn't send messages to you... If they send message to you first we will get message so we also not get message of flight time changes... Indigo staff is telling lies.,.in hyderabad airport indigo staff done very bad behave with me... I get biggest loss in my life from this cheap indigo... Total 50.000 indian rupees loss.. Ticket all sweets + other iteams... So please iam requesting to indigo do the correct judgement with me otherwise i will complain indigo owners my mobile number is ±971-[protected]

My sister veena mani and her daughter sneha mani were traveling by indigo on 16th may to qatar to visit us. They we’re entitled fir visa on arrival. As per the qatar govt website they were having a six month validity passport a return ticket and details of accommodation. The accommodation was with us at our place fir which they were carrying valid proof. But the staff at kochi airport did not issue boarding pass saying that they require proof of hotel accommodation and not any other accommodation. I tried convincing then telephonically from doha, but they stuck to their point and as there was little time left i booked hotel accommodation and sent them details after which only they were issued boarding pass. I would like to know whether indigo airlines frame their rules or do not value the qatar governments bus eligibility rules. The names o[censored]r staff at kochi is one mr jishnu and ms ririsha and ur qatar office staff mr sunny. I very firmly require a explanation for insisting hotel accommodation inspite if the guidelines by qatar govt that it can be hotel accommodation or accommodation with friend or relative

My suitcase had chain and lock. Indigo ground staff at madurai airport has broken the lock and chain both and had attached their blue string to lock it. This is highly unacceptable. Its so risky. I had my valuable stuff in it. And i am highly disappointed. I want a solution to this asap. Cannot accept this from indigo.
The suitcase was in a good condition, but now they have broken the chain and the lock is missing. How will i travel now further. It isn't in operating condition at all.

Sir i booked a round trip ticket with indigo. My pnr number is tegvhs and thviug for my trip from kolkata to chennai and vise versa. But by mistake the name was incorrectly typed. Please help me to correct it.

The name which i typed is md wasib islam but it should be md rabiul islam.

My boarding date is 1st of july so very less gime is left please help me to resolve the issue as soon as possible.

I booked the ticket through irctc air app
My userid is asif3966.

Please let me know if any other contact information is needed.

Thank you

We booked flight from port blair to chennai. My mother had a emergency surgery. So they can’t travel. Vistara airlines is refunding full amount after verifying documents. But indigo says that they don’t have any policy for medical emergency. Medical is unpredictable and why they are not understanding the human issues. We booked 13 tickets and among that we are cancelling only 2 tickets and it’s because of senior medical emergency.

Dear sir,

Your airline has been trusted since years.
We were travelling from
Bangalore to jaipur on 22 may 2019 in
Flight 6e 838.
It is disheartening to see that a very costly (10, 000 approx) item (Itra from hajj) has went missing. It was in the checked in with the luggage..

Many cases have been reported of stealing in flight bags. I want this issue to be taken very seriously and indigo needs to do something for the same. We are frequent flyers and all such things isn't expected from so called trusted indigo brand.

I want you to check if my item could be found, if not i want a compensation. Do take this issue seriously. I seriously can't trust this flight if this happens again and again. We can't afford loosing valuable stuff like this.

Mailing/reporting you for the 3rd time.

A very disheartened indigo flyer
Garima paliwal

Refund of domestic flights cancelled nag-ccu 03/2/2019 pnr no: dm8pve - flight was cancelled and
Ccu-nag 03/02/2019 pnr no: vjffsq - cancelled with indigo directly
Both tickets were booked through goibibo.

When the morning flight was cancelled, i informed indigo on their toll free number to cancel my evening return flight. It is understood that if i cannot go to kolkata how can i come back same day…?
I was told on toll free number that there will be a full refund to the payment source, as the morning flight was cancelled by indigo.
Now we are told that because of no show... There will be no refund on ccu-nag flight.

Vinod khemka, nagpur mob: [protected]

R/sir,
It is a complaint, but it is only request to kindly go through the following lines for your kind consideration.
My travel on flight no.6e34 (A320) vide pnr /booking ref st442m was already confirmed from nagpur to chennai on dated 02.05.2019 at 16.00 hrs.

I have to go for check in before 15.15 hrs. But due to traffic problem reached with my wife at 15.22 hrs. Just only 5-7 minutes only late. The indigo officials are denied for tickets and told nothing can do.

Then, they call me and offered for other flight through hyderabad and then to chennai, but i have to pay rs.1000/- each. Again they called me and told that another option for flight to banglore then to chennai and for that i have to pay rs.15000/- each i. E. Rs.3000/- i paid the amount through my debit card & travelled as below:-

Nagpur to banglore flight no. 6e727
Banglore to chennai flight no.6e729

My request is/was just 5-7 minute only late, we may be allowed in nag-mas (6e34) flight, so that we may reach in time in the same amount we may be allowed to travel without collecting rs.3000/- extra amount.

So, it is my humble kind, request please refund an amount of rs.3000/- please.

Dear airline team,
Recently I have received a mail regarding an interview at Indigo airlines office at Bengaluru. I have paid ₹9600 as security amount as it is said it will be refunded at the date of interview. The bank slip and documents where sent to the mail id "[protected]@goindigohrd.co.in".

Later I received another mail to pay ₹11700 inclusive of GST. As per the conversation with one of the hr team member Mr. Rohit Kapoor I cancelled my appointment and he said he will refund the amount. Later he is not available.
Please confirm whether it is a fake call or not. And do necessary action for the same .I also attaching the mail I received.

Thanking you

Booking reference - pehzxs
Booking made - may 7

Sector & travel dates:
Indore - dubai: june 9
Dubai - indore: june 23

Ticket cost: rs 29681

2 changes in travel dates made over subsequent days

Change 1:
Sector & travel dates:
Indore - dubai: may 31
Dubai - indore: june 14

Change 2:
Sector & travel dates:
Indore...

My grandfather and grandmother were travelling in the indio airline no 6e914 from jaipur to hyderabad on 17th may they are 80 years and 76 years respectively. The pnr is xhjtuj. They were feeling very cold in the airline so we asked for blanket but they refused very badly and said we dont have and we don't keep blankets in the airline. So when the flight is flying above 30000 feets it is very risky and it becomes the matter of life for the old age people because of cold the breathing gets affected.

So we request you to please inform the airlines to keep the blankets at least for the old age people so that it becomes easier in travelling and make more comfortable to them and reduces the risks of life.

Prompt action is urgently required.

Regards
Narayan agarwal
Hyderabad

We have booked flight ticket round trip Raipur to Delhi, Delhi to Bagdogra CLEAR TRIP WEBSITE THROUGH, booking time free seat NA. so we have booked choice basis Chargebal seat.
But Bagdogra to Delhi &Delhi to Raipur Journey time same seat not provide.
Journey time provide seat No. 28A.B, C & 30A IN PLACE of 21 A, B, C &D
And
Delhi to Raipur 28A, B, C & 29A in place of 22A, B, C&D.
We have xtra paye 21A, C, D, 22 A, C&D

Pl refund my xtra amount payee for seat purpose.

Trip ID is[protected]

Thanks.