IndiGo Complaints & Reviews

I have booked a flight ticket from kolkata to indore on 03rd may 2019 using cleartrip portal. An amount or rs 16476.00 has been debited through sbi net banking with payment id ccage2ibw141igagbeilt7 dt 03.05.2019. While redirecting from the bank website to cleartrip website the internet connection breaks down and tickets booking could not be completed. I have raised a ticket with razorpay and they have confirmed that they have successfully paid i have tried many times to contact with cleartrip customer care but could not. Please help i am writing this on 3rd may 2019 and the amount of rs-16476.00 has not been credited back.

This is to informed you that I travelled from Ahmadabad to Kolkata and Kolkata to bagdogara on 7th may 2019 in flight 6E 125 and 6E 797 connecting flight, but during luggage transfer my check in luggage was damaged, I informed to indigo but they told me we are not responsible for this damaged, please solve my query

For reference I attached boarding pass and damaged bag photos

My contact no is - [protected]

Dear sir/mam
I'm Shubham kumar
Sir
Maine career solution pr apna C.V. upload kiya tha jo select hua tha iske bad mere pass ak coll aya aur bola gaya ki apka cv select ho gaya hii tatha apko varansi airport pr maintenance ke job ke liye mechanical engineer ke roop me rakha jayega. Iske liye unhone pahle rs. 2500 ka demond kiya jisse mera telephonic interview hua jisme mai select ho gaya fir ak bar profile verification ke liyers. 6400 ka demond hua maine wo bhi transaction kar diya fir sir mere pass ak confirmation latter aya hii ye sahi hii ya nahi batane ki kripa kare
Plz

Our checked in luggage has jot been delivered to destination yet. It has been 3 days. From pune to bangalore! No response, solution from the team even after lodging an official complain with the team. The bag had perishable items and medicines. Who is incurring the loss and why the delay? The flight was on 16th may from
Pune and its 19th today. We have not received our bag at pune or Bangalore l. The team initially denied that we had checked in the bag. We have luggage tags to prove it. The lady at check in counter forgot to check in our bag and the team has taken almost 3 days so far.

We were four passenger travelling from cochin to delhi whose departed time was 18.5.19 at 12.55by indigo airlines. Our pnr number was aill8a, flight number 6e837 and ikgi5k. But this flight was delayed more than 2.30 hours. When we talked to kochi indigo person she suggested that our arrival staff at delhi airport help you. So. We call arrival staff. He replied me no problem we will help you after reaching at airport. When we reached at delhi airport at after 6 o'clock. No-one staff provide us any type of help only ignore us, although no one listen our problem. We are very disappointed with your staff attitude. You are requested to reimburse our four passenger air fare due to delayed flight which departure time was 5.40 am from delhi to chandigarh.

Flight g6 2065 surat to delhi
I was standing at check in counter for my turn as i was about to check in with my baggage one person force fully come before me gave his tickets, all his baggage was still in scanning machine
I told your person that it my turn my i am putting my baggage on the belt, the other person started shouting and i was forced to wait. I fail to understand your person response. It shows that one person is shouting he is right and one in standing coming on his turn is wrong.
Kindly inform me one should stand in queue or you can shout and come from wherever and come for check in.

Hi team my son got an appointment letter from indigo.

He sent his resume to [protected]@mail.com, checking an opening through linkedin. We contacted mr. Rah malhotra [protected] and interviews were scheduled and we were asked to pay initiate fee of rs.2500 and then security check rs.7500. Then offer letter was released through [protected]@goindigo.in. Now they are asking to pay rs.10000 to open salary account.

Please...

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : [protected]
Email address : [protected]@gmail.com

A flight no 6e 528 booked on 06 may 2019 for travel from delhi to lucknow on 11 may 2019. But at the time of journey it was told to me that you are late for boarding.in actual flight not came at delhi. At that time same flight is travelling from bengaluru to pune. Due to critical situation i booked another ticket from delhi to lucknow, and waiting whole night in airport lobby. Such type of fraud is going in indigo airlines.

Hello, I am sujith from Kerala. I got one mail from the [protected]@goindigo.in was regarding my offer letter for the job networking engineer. Also I paid lot of money for this. Pls give me a reply. I paid lot of money for this job. But for the courier they were again asked me a lot. But I didn't have the enough money to pay that. So they said the joining letter will not send to me. If the job lost, For the refund they again asking 18percent of total paid money. Pls make sure is it a genuine one or not . Because at last I was forced to sell my mom's wedding chain

I have registered a complaint sgainst the damage of suitcase during my travel by indiao flight from kochi to nagpur on[protected]. Detailed complaint was given to indigo again on[protected] and reminder 1 also given. Details as below.
Date: sat, may 11, 2019 at 3:57 pm
Subject: fwd: damage of suitcase
To:
Cc:

Reminder - 1
Urgent please

Regards,
Kesavan
[protected]
— forwarded message —
From: kesavan e
Date: thu, may 9, 2019 at 11:46 am
Subject: damage of suitcase
To: customers. [protected]@goindigo.in
Cc: [protected]@gmail.com

Dear sir,
1. Please refer my below mail regarding the damage of my suitcase during my travel from kochi to nagpur on[protected] by 6e 305.
2. I have shown the damaged portion to your representative mr shawn david.
3. I have registered my complaint immediately after reaching nagpur yesterday.
4. Please note that i am a regular traveller of indigo. Again i am planning to fly by indigo on june 8 th to kochi.
Request you to look into this matter urgently and replace the suitcase at the earliest. Doc no 6e [protected] is visible in my photograph. My pnr no is alufse.
Thanks and regards,
E. Kesavan,
Managing director,
M/s. Bamni proteins ltd,
Dudholi bamni, chandrapur – 442 701
Mbl: [protected]

From: kesavan edakad [mailto:[protected]@gmail.com]
Sent: 08 may 2019 16:00
To: customers. [protected]@goindigo.in
Cc: [protected]@bamniproteins.com
Subject: photo from kesavan

Dear sir
I am a regular passenger of indigo.
Today i was travelling from kochi to nagpur by 6e 305.
After reaching nagpur i found that there is a crack on my suitcase (Brand skybag). I have shown the same to your executive mr shawn david. I am registering this complaint based on his advice. My pnr no is alufse.
I request you to replace the suitcase urgently. The photo taken is en closed herewith.
Awaiting for an earlier action.
Thanks and regards.
Kesavan

I had booked a flight from mumbai to nagpur dated 13/05/2019. As a responsible customer i checked the arriving terminal online that rightfully showed t1 and thus was my planned arrival. But to my disappointment the facts were changed on the same day and terminal shifted to t2.
It is very easy for the airlines to excuse this as an internal adjustment, but for flyers who rightfully reach an hour before the scheduled departure this comes as a shock as all their schedule has collapsed.
It took me my breath and sweat to rush to the other terminal. Please be mindful and a little more considerate towards your customers.

Dear sir/madam,

I am writing to inform & notify you that i had booked 5 tickets of indigo airlines
For 4 adults and 1 infant from bangalore to ahmedabad. The pnr details of this booking are pnr - nn37me.
Due to unavoidable circumstances, we had to cancel the booking and i had cancelled the same as per policy (Almost 9 hours prior to the departure of flight). I have the cancellation advice from indigo where the refund amount of inr 3046/- was to be credited back to my bank since it was an online booking.

It is indeed surprising and shocking to note that its almost a month today, that i don't have the refund amount credited to my bank account. May i know reason for this unnecessary delay and harrasment.

I urge once gain to look into this matter on priority and ensure to refund back the amount of inr 3046/- immediately to my bank account.

Expecting a prompt and immediate response in this matter.

Regards,
Krishna
Email: krishna. [protected]@gmail.com

I got a call by a woman named nidhi sharma (Number: [protected]) an hr of indigo airlines providing me a job offer from saying that i got selected for a job at air ticketing department therefore i have to pay 2200 rs for the telephonic interview. Then i was asked to pay 7900 rs as a security deposit which would be refunded at the time of training. Now im asked to pay 13900 rs for the uniform. The email id of the person is [protected]@aol.com

It was in the late evening when i went through other people's experiences online regarding airport job calls that i realized im being trapped. I've transferred a total amount of 2200 + 7900 rs after which i realised this is a fraud.

The pictures below depict the email id and whatsapp number of the person from hr department regarding transfer of money and other ways of contacting.

I'm looking forward to an affirmitive answer from your side.

Thankyou.

Sir/Mam,
I had a connecting flight from Chennai to Jabalpur via Hyderabad. After reaching jabalpur we were told that our luggage had been dropped at Hyderabad itself. Since I am not resident of jabalpur I am now facing a huge discomfort as I don't have anything to manage with till my luggage comes in which ever way possible.
Req a call back on following number -[protected], so that I can provide further details of the incident.

I have booked direct indigo flight for 5 adults and 2 children from bangalore to portblair, due to operational reasons the flight schedule is changed via chennai, this is effecting my entire summer vacation plan which includes ferry charges, cab charges etc. Currently indigo is ok to refund but return is from goair which you cannot help it, i am bound to get penalized by goair on cancellation charges.
How do i trust indigo next time?
Pnr: bw22tb
Pnr: tejtss

My connecting flight is delayed, contacted to indigo airlines through email and chat to rescedule my flight to next day, but Airlines not responded to me to [protected]@indigo.in email then did chat but no proper response again contacted to wife to call to indigo airlines customer care to reschedule to next day, but not proper response from airlines All the calls and chat done before 8 hours of flight feparature .
My pnr is PG86GZ

Once reaching st Delhi airport asked for reschedule airline told me that not possible buy a new ticket brought another ticket pnr
EH44SW, so I paid two tickets for one travel . Please refund my 1 st travel PG86GZ ticket 4000 rupees approx .

I just got off 6e 244, from delhi to chennai, pnr fkjug. I had pre book d my seat 13f. The gentleman sitting is 13e was over 300kgs. He split over onto my seat for the whole plane. He was so fat the hand rest wouldn't fully go down because of his stomach rolls. The whole 2 hours flight was extremely uncomfortable, i brought this to the attention of the in flight crew. They said nothing can be done and ground crew said nothing can be done as well.
This is unacceptable, the airline needs to have some sort of policy saying ppl like him need to purchase two seats instead of inconveniencing other people around him..
I paid extra 800 for my seat, and this was worse than sitting in the last row next to the toilets. Something needs to be done about this. I want a refund of my 800 i paid got one of the worst flights i have ever taken!
Usually indigo customer service is the worst with no action being taken. Please look into this at the earliest.

I have booked a ticket from hyderabad to delhi and a return ticket from delhi to hyderabad. I choose 6e student option and at that time it was showing that the i can carry 25 kg in check in and 7 kg in cabin. But in ticket it was 15 and 7 kg. Pls do something asap.
Pnr no-gewuyp
Date of journey:
Hyd to del-18/06/19
Del to hyd-6/07/19

Flight no 6e 547, pnr lmzirx. 07.05.19 checked in at the counter. I have shown copy of the aadhar card of my daughter shreya thiagarajan at the counter. The lady at the counter refused to accept the aadhar copy and i requested her to note that this will not be accepted. She called another lady and another supervisor also came. But no body given me in noting that the copy of the aadhar card will be accepted as identity proof. I had to open my checked in bag and shown them the colour print out. Then only they accepted. The way of reply was not in a good way. I am not happy with the hospitality of the staff. I am traveling by air for about 10 years. First time i am seeing such a bad hospitality.