IndiGo Complaints & Reviews

Dear indigo customer, transaction of inr 7101.00 has been initiated under transaction id e45d5eab90b[protected].in case of any delay in status/payment error, we will update you in 15 minutes. Please check your e-mail for detailed information or click on the link http://I9f.in/qRD3YyL21j at any time to know your payment status.
So far no ticket or any information.
Money 7101.00rs had been deducted from my account.
Urgent action needed please.

I travelled from bangalore to amritsar on 11 may 2019. I found my suitcase broken and torn when went for collecting it at the luggage belt.

I am extremely disappointed at how your airlines treat customers luggage. Your vendors have no care for customers luggage. I have seen them how they throw the luggage from their trolley to luggage belt..

I need compensation for my suitcase.

My contact no [protected]

Sir/ Madam,
I was forced to cancel a ticket from Kolkata to Delhi via Indigo flight scheduled for around 12.30 on the 4th of May 2019. My PNR is C[censored]M, GDS PNR is FPLG7Q and Ticket is[protected].
I had to cancel the ticket as I had an International flight to catch.
The ticket booking was done through my travel agent. He is claiming that the refund is yet to reach him.
Please advise.
Kumar Ghosh.
email: [protected]@gmail.com

Our flight from chennai to sri lanka was cancelled due to the horrible attacks in colombo.

We were advised we would receive a refund within 7-10 working days.

We never received our refund and i have been in communication with the customer relations team with regards to getting my refund processed for around 3 weeks.

They have advised that the refund was processed under our booking number and that it was refunded to a mastercard.

I have explained many times now that we do not own a mastercard, we paid with a visa debit. I sent proof of the transaction and which card it was paid with.

I have requested calls on multiple occasions now to which i keep getting a copy and paste reply advising the have tried to contact us on the number we have provided - no calls have ever come through to our phones.

This has caused so much stress and all we want is our refund for the cancelled flight!

We would like to just give our bank details over and be refunded as soon as possible.

I have asked this to be escalated to a senior member of management on a couple of occasions as the advisors i genuinely believe do not care and are either just copy and pasting emails with false information or are just time waisting until i give up on my refund!

If necessary i can provide the details of the people we have been speaking to and all the 15+ emails we have received from that department.

Please contact me as soon as possible

I am Tapas Pradhan form West Bengal I delay the flight region of security checking it's take a long time as a rules I need to reach in bording place 25 minutes before tak of the flight but I can't reach their in time sorry for that but one of them staff is calling me to take me in flight that time I am still in security checking but after one minutes he speek to me I can't take you suddenly he changed his mind form him self before 20 minutes I reach in the gate so I can't go ??????
This is your customers services I nine like this ???

My name is priyanka roy. Today i had a very bad experience with indigo. My flight is from pune to ngp. The flight is at 6 pm and i reached there at 5:20 pm and the lady sitting in the counter not allowing me to board. My mother is in icu. I begged her but she is not convienced. Really very bad experience. The lady don't have the etiquette. I will not prefer indigo from next onwards.

I avaneendra nath maurya complained many times to the customer care for the refund of my flight from vns to ccu and ccu to bkk and back which was canceled due to fani and the pnr are as follows: vl4f2k, ag7m2g, ul137k, and oe4dss, i personally visited at varanasi airport submitted my bank details and the same was updated against refund with in 7 working days but instead today is 20 th and after calling your customer relation officer they informed that the money is on hold and i can use it in my next travel. Please be informed that i need the refund in my account immediately and kindly also explain the reason of non refunding.
Avaneendra nath maurya (Advocate high court allahabad)

Hi Sir
I too got an appointment letter that to pay about 21000/- for interview security amount and it is a refundable amount and i paid that. I'm attaching it below kindly check
That is real or fake

Ayush malhotra
Email [protected]@goindigohrd.co.in He is the person mentioned in the letter please reply me immediately.how i can get back my money? I belongs a poor family.I can't tell to my parents about that.please help me

I was travelling on 15th May 2019 at 11am with indigo flight from Pune to prayagraj with my hand laggage I have another bag of eatble thing like vada pav and chilli but manage want that I should put my hand laggage in check-in bag so I can pay him 4000Rs but I was not ready for that so had given that bag to my mom who is waiting outside to her that he stated shouting and he close the counter that I will not take you with us now as I have done my check in one day before my seat no was 25c but he is not allowed me I have my bording pass too this is very bad behavior of your member I was stuk their then he forcefully given the next days ticket of 7.20inthe morning of 16th may with fair diff of 5100 Rs and it takes almost
9 hour to go to prayagraj as I requested him PL take next ticket of same time that is 11am but he did not do that and any of your member is not ready to do anything against him.i did not expect this kind of behavior from your members PL take some action against him and PL refund my money you people can not return my day but pl take some action against him

I got an email from [protected]@goindigohr.in about job openings by HR Mukul Shinde about 3 days back and asked to deposit ₹9800 as surety. The next day I got call for telephonic interview and after few questions I was told I was selected and asked to deposit ₹35000 for appointment letter. Now I'm trying to reach him but number is switched off. Did I got scammed? I want some reply from team indigo

I was in the queue of check-in counter for at least half an hour before the closing time of the check-in counter. Their staff was too slow, as our checking of IDs and baggage was going on, the lady operating the counter said that the gate is closed you have to go on another counter. As we tried to enquire about the same with any of the staff member present there, a the time ran out. Then they started manipulating the things. Since Rajiv Gandhi Intl. Airport is a silent airport there were no announcements and even displays near the counters and they were saying that we have announced about the flight, you've not heard about it. After long arguments with the assistant manager and Indigo incharge over there, they told us about the next flight going to Delhi and they charged us INR 1500 per passenger to get bookings on the seats available in the next flight. It was disgusting, unethical and total cheating to earn profits from the passengers. There were few more passengers on the airport with the same case of flight missing even on reaching before time.They were saying about the announcement to all the passengers but every passenger was claiming that there was no announcement at all. There were passengers who had already checked in through web check-in but they missed their flight. It was all due to misconduct, lack of airport services, lowsy work and manipulation by the airport as well as airlines staff members. I want the concerned authorities to look into the matter.
PNR : EF2SGM
PNR : HMKW2R
Contact :-
Ayush Agrawal
[protected]

Sir,
I r. Varun krishna s/o r. Rajender kumar aged about:22 years occupation: student, r/o 22-2-108, dabeerpura, hyderabad-500024 phone. No.:[protected] or [protected]. I boarded indigo airlines fligt at hyderabad my journey up to jammu in between i got down at new delhi connecting fligt boarded at delhi and got down at jammu. I deposited my luggage bags at hyderabad and about to collect the same at jammu airport i have seen that my bag torn in two different places that is observed by your delivery incharge in jammu airport issued me property irregularity report (Pir) no. Ixj 6e 846/955 dated:09-05-19 mentioned passenger name as r. V. Krishna, tn. Baggage tag number : [protected], baggage description - bu -22, routing place: hyd-del-ixj, buj checked pieces : 1/15, brand name: safari, coming from - hyderabad, moving to: katra vaishno devi temple, ticket number qiewpt _seq.50), certified by indigo representative : puneet, his employee id no.:12733 delivery date of baggage:09-05-19.

I have booked a flight ticket from kolkata to indore on 03rd may 2019 using cleartrip portal. An amount or rs 16476.00 has been debited through sbi net banking with payment id ccage2ibw141igagbeilt7 dt 03.05.2019. While redirecting from the bank website to cleartrip website the internet connection breaks down and tickets booking could not be completed. I have raised a ticket with razorpay and they have confirmed that they have successfully paid i have tried many times to contact with cleartrip customer care but could not. Please help i am writing this on 3rd may 2019 and the amount of rs-16476.00 has not been credited back.

This is to informed you that I travelled from Ahmadabad to Kolkata and Kolkata to bagdogara on 7th may 2019 in flight 6E 125 and 6E 797 connecting flight, but during luggage transfer my check in luggage was damaged, I informed to indigo but they told me we are not responsible for this damaged, please solve my query

For reference I attached boarding pass and damaged bag photos

My contact no is - [protected]

Dear sir/mam
I'm Shubham kumar
Sir
Maine career solution pr apna C.V. upload kiya tha jo select hua tha iske bad mere pass ak coll aya aur bola gaya ki apka cv select ho gaya hii tatha apko varansi airport pr maintenance ke job ke liye mechanical engineer ke roop me rakha jayega. Iske liye unhone pahle rs. 2500 ka demond kiya jisse mera telephonic interview hua jisme mai select ho gaya fir ak bar profile verification ke liyers. 6400 ka demond hua maine wo bhi transaction kar diya fir sir mere pass ak confirmation latter aya hii ye sahi hii ya nahi batane ki kripa kare
Plz

Our checked in luggage has jot been delivered to destination yet. It has been 3 days. From pune to bangalore! No response, solution from the team even after lodging an official complain with the team. The bag had perishable items and medicines. Who is incurring the loss and why the delay? The flight was on 16th may from
Pune and its 19th today. We have not received our bag at pune or Bangalore l. The team initially denied that we had checked in the bag. We have luggage tags to prove it. The lady at check in counter forgot to check in our bag and the team has taken almost 3 days so far.

We were four passenger travelling from cochin to delhi whose departed time was 18.5.19 at 12.55by indigo airlines. Our pnr number was aill8a, flight number 6e837 and ikgi5k. But this flight was delayed more than 2.30 hours. When we talked to kochi indigo person she suggested that our arrival staff at delhi airport help you. So. We call arrival staff. He replied me no problem we will help you after reaching at airport. When we reached at delhi airport at after 6 o'clock. No-one staff provide us any type of help only ignore us, although no one listen our problem. We are very disappointed with your staff attitude. You are requested to reimburse our four passenger air fare due to delayed flight which departure time was 5.40 am from delhi to chandigarh.

Flight g6 2065 surat to delhi
I was standing at check in counter for my turn as i was about to check in with my baggage one person force fully come before me gave his tickets, all his baggage was still in scanning machine
I told your person that it my turn my i am putting my baggage on the belt, the other person started shouting and i was forced to wait. I fail to understand your person response. It shows that one person is shouting he is right and one in standing coming on his turn is wrong.
Kindly inform me one should stand in queue or you can shout and come from wherever and come for check in.

Hi team my son got an appointment letter from indigo.

He sent his resume to [protected]@mail.com, checking an opening through linkedin. We contacted mr. Rah malhotra [protected] and interviews were scheduled and we were asked to pay initiate fee of rs.2500 and then security check rs.7500. Then offer letter was released through [protected]@goindigo.in. Now they are asking to pay rs.10000 to open salary account.

Please...

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : [protected]
Email address : [protected]@gmail.com