IndiGo Complaints & Reviews

Address: C 19 uttarayan sarani. Nowdapara. Near Techno India Public School., Kolkata, West Bengal, 700057

Sir my name is suman dey. I g ot a cheat on me .i m recived indigo airlines ticketing executive job via gmai. Then mrs ishika called me and told that im selected the job but there was a 2500 processing fees and she gives me a no after 1 days mrs nisha calling me and told that u have a police verification of 6500 processing fess which is under process and it refund by via cheque .now mrs nisha called me today and told that a joining letter recive my mail by 15200 processing fees. Sir how to mange it sir .Im a poor family and working from a shoap by 5000 monthly sallaray .Im am borroed this money of my three friends what can i do sir

Jul 24, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi Sumande,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

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Dear Team
Greetings of the Day!
My father was booked under PNR/Booking Ref.: VKQ9WN
from Colombo to Delhi. 12th March 2019 starting from Colombo & 13th March 2019 reaching delhi. Total fare was INR 21594/-
Due to death of his sister on 8th March 2019 he has to prep one his flight to 10th March 2019 starting from Colombo & 11th March 2019 reaching delhi. Total Fare INR29044/-
I tried my level best to make the customer care executive understand that we should not be shared extra as there is a demice but no one listened.
I am attaching all the documents as I need the refund for the additional amount i have paid.

Booking under name of passengers Mr. Neeraj Bhatnagar & Anuj Bhatnagar : [protected]

Total Refund amount : INR7450/-

Death Certificates attached

Best Regards
Meggh
[protected]

+2 photos

Jul 23, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi Meggh,

We are sad to know about the loss. As checked, our customer relations team is in touch with you and requested to share some details. Kindly reply on the same mail for further assistance.

Regards,
Team IndiGo

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Respected sir i got a call from a private agency by saying that my application for air line job is selected and now you want to send my id proof, cv, passport size photo, last qualification document etc
after i send this they send me a mail which is attached with this complaint
Kindly asking for your reply
thanking you
Femi Augustine

+2 photos

Jul 14, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi Femi,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

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Address: Chennai, Tamil Nadu, 603210

Worst experience ever. Made to wait 6 hours with no communication whatsoever on reason for flight delay. Hyderabad to chennai, flight 6e-274. Crew change after plane # boarded. Still no communication. Each time a different story is being told. Shame on indigo. No officials available to answer questions. A very disappointing experience. Won't ever think of travelling in indigo again. Flight delayed from 6:10 to 8:20 then 8:40 then 9:15 then no pilots as their daily schedule runtime over (Scripted story) then 11 pm new pilots arrived. Again went for signing documentation and again came back at 12 am.

Please don't put the blame on bad weather. Its for an hour or so. What happened to your no backup pilot to run a flight and making 100's of p#engers waiting on boarded for 3 hours. What an # job.. You think all o[censored]s are #. Will tell all my friends and my community of people across not to travel in indigo once... Please take action against such irresponsible flights.

Jul 15, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi Shanmugavel,

We totally understand the discomfort you must have faced. As checked, our customer relations team has assisted you in this regard. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo

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Address: H.no 06 , nanus valpoi, goa - india, 403506

Hi,
I was travelling from Goa to Maldives. My flight was booked by my agency from Germany with credit card. At Goa airport they didn't allow me to board as I dont have credit card copy. They make me to fo payment again and they confirm money will be refunded.
It's more than one month I didn't get my money back.
Kindly request u to check the matter.
Thanks
Hassan sheikh

+2 photos

Jul 13, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi Hassan,

This is unusual. Let us get this checked for you. Appreciate your patience.

Regards,
Team IndiGo

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi Hassan,

We have replied you via private message, please check.

Regards,
Team IndiGo

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Hello team,

I traveled today from pune to ahmedabad by 6e-352, seat no 20 f (Pnr-gdqess), when i have collected my baggage from amd airport belt number 2, my bag's zip along with the zip lock was broken and my belongings has fell down from my bag.

I am disappointed that my baggage was not handled properly.

I am requesting you to please check from your end.

Regards,
Varsha malviya
Cell: +91 [protected]

Jul 17, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi Varsha,

We are sorry to know that. Please confirm if the same is reported to our staff at Ahmedabad airport.

Regards,
Team IndiGo

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Address: Vadodara, Gujarat

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Ashish,

We are sorry for the inconvenience. As checked, your case is being handled by our customer relations team. We would request you to write to the same email for further clarification.

Regards,
Team IndiGo

Jun 09, 2019

Updated by ashish0470 They have not provided resolution, so I need to update on this platform.

Verified Support

Jun 10, 2019

IndiGo Customer Care's response Hi Ashish,

We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. we look forward to your understanding.

Regards,
Team IndiGo

Jun 16, 2019

Updated by ashish0470 Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

Complaint Status
[Jun 03, 2019]
IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jun 04, 2019

Hi Ashish,

We are sorry for the inconvenience. As checked, your case is being handled by our customer relations team. We would request you to write to the same email for further clarification.

Regards,
Team IndiGo
Updated by ashish0470, Jun 09, 2019

They have not provided resolution, so I need to update on this platform.
Verified Support
IndiGo Customer Care's response, Jun 10, 2019

Hi Ashish,

We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. we look forward to your understanding.

Regards,
Team IndiGo
Updated by ashish0470, Jun 14, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

Verified Support

Jun 18, 2019

IndiGo Customer Care's response Hi Ashish,

We truly understand your concern. Please be assured that one of our representatives will contact you to address the concern.

Regards,
Team IndiGo

Verified Support

Jun 21, 2019

IndiGo Customer Care's response Hi Ashish,

We believe that one of our representatives has contacted you and tried to assist you with the best possible resolution. We look forward to your understanding.

Regards,
Team IndiGo

Jun 26, 2019

Updated by ashish0470 I have not received resolution for the complain.

Jun 26, 2019

Updated by ashish0470 consumer complaints logo
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AirlinesIndiGo pnr: db7npi : damage occurred on bag
Indigo Airlines — pnr: db7npi : damage occurred on bag

1 Review
Vadodara, Vadodara District, Gujarat, India
ashish0470 on Jun 3, 2019
Mark as Resolved

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

Complaint Status
[Jun 03, 2019]
IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jun 04, 2019

Hi Ashish,

We are sorry for the inconvenience. As checked, your case is being handled by our customer relations team. We would request you to write to the same email for further clarification.

Regards,
Team IndiGo
Updated by ashish0470, Jun 09, 2019

They have not provided resolution, so I need to update on this platform.
Verified Support
IndiGo Customer Care's response, Jun 10, 2019

Hi Ashish,

We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. we look forward to your understanding.

Regards,
Team IndiGo
Updated by ashish0470, Jun 14, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.
Updated by ashish0470, Jun 16, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

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Address: #526 4thcross b block rajevi gandhi nagar melekote tumkur, #526 4th cross b block rajevi gandhi nagar melekote tumkur, Tumkur, Karnataka, 572105

Received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 25000 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 5000 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 7000rs (Refundable) for the current a/c opening as a security deposit... I already deposited 10, 000 rs (2000+15000+7000+5000).. Should i deposit again 10, 000 or is it fake?? Plz help me... Urgently

Jul 4, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi Kishor,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

View replies

J

Jeya Madhav

from Coimbatore, Tamil Nadu

Jun 5, 2019

Respected sir,
I got a job offer letter from Indigo airlines after attending a telephonic interview. They asked to submit the reference documents along with the amount of 7500 which is non- refundable.Here i attached the photocopy of the job offer letter and please check whether it is true or not

job recruiter - Comment #3451132 - Image #0

Reply

IndiGo Customer Care's response, Jun 8, 2019

Verified Support

Hi Jeya,

Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

Regards,
Team IndiGo

A

Adarshimage

from Ernakulam, Kerala

Jun 5, 2019

I got a job confirmation letter from indigo airlines..And they asked to pay for 9200 ruppes

Reply

IndiGo Customer Care's response, Jun 8, 2019

Verified Support

Hi Adarsh,

This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response.

Regards,
Team IndiGo

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Address: #526 4thcross b block rajevi gandhi nagar melekote tumkur, #526 4th cross b block rajevi gandhi nagar melekote tumkur, Tumkur, Karnataka, 572105

Hi i am kishor, on3rd may 2019 i received a mail with a call letter from indigo regarding the interview process to be held in december at bangalore and mumbai airports. They asked to pay an amount of 9800 as a security deposit. This was for air tickets etc
After payment, they sent an application form with few details, i reverted back by filling it up. Next day i got a call telling 5 candidates has an opportunity of direct joining without interview and i am one among them. 35000 has be paid as a bond which will be refunded after 18 months. Can i please know what should be done? And how can i get my money back? And they deposit this account number
Punjab national bank
A/c holder name:- mr. Satya veer singh
A/c no. [protected]
Ifsc:- punb0016700

Punjab & sindh bank
A/c holder name:- mr. Harkesh
A/c no.[protected]
Ifsc:- psib0021043

+2 photos

Jul 13, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi Kishor,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

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Address: Thiruvananthapuram, Kerala

My mom was travelling from trivandrum airport (2/06/19) to dubai. (Pnr vb3dvb). The persons who were sitting in the luggage weighing counter took the items (Excess weight) from her forcefully telling they want it and you cannot go outside and give it back to relatives now. Even they were asking the food items which she carried to have. The guys in the counter took 1/5 kg ghee from her. What is this service from the airline people. Pls make sure you take proper action on this complaint.

Jul 17, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Jayasree,

This is not the experience that we want our passengers to have. We understand that your mother was carrying excess baggage and our staff assisted her in adjusting the hand baggage and check-in baggage weight. Also, as an exception, our staff waived off chargers of a few kgs. Nevertheless, we are sharing your feedback with our airport team to assist the passengers to their best of abilities.
Hope you will give us another opportunity to serve you onboard again soon.

Regards,
Team IndiGo

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Address: Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi – 110001 India., New Delhi, Delhi

I am dr. Vinod mittal, had (Me + 3 family members) a horrible experience at delhi airport t1 on friday may 30, just missed the flight by one minute 7.01 am (6e 554). Despite of my repeated requests, no body helped me. I had to pay rs. 5012/- extra to (Ms. Narinder at ticket counter) as a penalty and was given new tickets for the next flight at 2.10 pm. While i moved to the required counter to collect the receipt, mr. Javed khan (A pilot with indigo) standing next to me started shouting at me in public in an uncivilized manner in front of mr. Gurparkash and ms. Harpreet (Both indigo employees at ticket counter), while i could still maintain my cool and told him not to shout. If this is the mental state of mr. Khan (A pilot), how can he fly a plane with a sound mind, putting all the passengers at risk. I think he needs a psychological treatment and counseling. It is highly shameful and undignified on his part. Mr. Gurprakash and ms. Harpreet later accepted and apologized for mr. Khan's bad behaviour. I also made this complaint to ms. Japneet (Indigo supervisor/manager at that time), she was non-cooperative and didn't pay any attention. This all is very sad, would definitely be detrimental, and would have a negative impact on the image of indigo airline. I thus request the indigo authorities to take a strict action against mr. Khan. He should be immediately be suspended/terminated. He should also apologize for his uncivilized behaviour.

+1 photos

Jul 14, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Vinod,

We certainly understand how you must have felt. We assure you that the safety of our passengers is our utmost priority, it can never be compromised at any point. Further, our customer relations team is in touch with you and will respond to you soon.

Regards,
Team IndiGo

View replies

S

Satyajeetabes

Sep 20, 2021

Went through a horrible experience with Indigo on 15th Sept 2021 @T3 terminal of IGI airport.
Arrogance & non-cooperative behaviour of Ms. Japneet & Mr. Upendra resulted in worst airline experience of my life.

The honeymoon trip for which we planned since long & invested lacs of money was totally spoiled.
Initially i was not allowed to board the flight & thereafter no assistance was given for rescheduling of flight.
Even they forced to opt for cancellation & same has resulted in deduction o[censored]njustified huge amount.

Apart from this, the behaviour & use of words which one expect from customer oriented airline company was totally missing.
Wonder how long Indigo will sustain with this business without addressing the inappropriate behaviour of their core employes.

Overall, Indigo’s team co-ordination, decision making & customer relation was at it worst.

Reply

IndiGo Customer Care's response, Sep 22, 2021

Verified Support

Dear Sir,

We are really sorry to know this. We wish you to share your PNR via private message so we may look into this matter.

Regards,
Team IndiGo

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Address: New Delhi, Delhi

I have booked this flight and came to the airport 3 hours before the flight but they have rejected me to give the boarding passes. They said that the flight is overbooked. I have my father with me who is suffering from cancer and he is having appointment of chemotherapy at ranchi at 3 pm.
The airport authority also said that they are giving me 200% refund of the base fare and fuel charges that is around 30k and next flight tickets. But they didn’t give anything. I have called customer care they are saying they can’t do anything. And the staff of indigo who is customer service manager who’s name is subroto chatterji is very rude and misguiding me. Tell me what to do? And when will i get my refund? They are not providing me any written proof or anything.
I am also attaching the photo of that person who is manager - cs.

+1 photos

Jul 19, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi,

We're sorry to hear you had such an experience with us. Please share your booking reference/ PNR number via private message so we may look into it.

Regards,
Team IndiGo

Jun 04, 2019

Updated by Sankyyp I have messaged you in private you can check.

Verified Support

Jun 08, 2019

IndiGo Customer Care's response Hi,

We believe that our customer relations team has assisted you in this regard. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo

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I am scheduled to travel from goa to bengaluru on indigo flight 6e-617 bearing pnr - lbpfhy on[protected] at 2:20am. I received a call from indigo on[protected] at 10am informing that the flight has been rescheduled to 3:35am. I do not wish to agree to this reschedule and when i called to customer care (Mr. Aziz, emp id:[protected] has talked to me and informed me that their policies allow changing/rescheduling the flight only if the delay is more than 2 hours. I am not okay with one hour delay in travel and i wish to reschedule my flight to the previous day flight that is on 20:15 from goa to bengaluru. Kindly help me in this matter.

Jul 12, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Vikas,

We are sorry to hear that you feel this way. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. Further, your flight timings have been revised to the same that you have booked for.

Regards,
Team indiGo

Verified Support

Jun 04, 2019

IndiGo Customer Care's response Hi Vikas,

We are sorry to hear that you feel this way. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. Further, your flight timings have been revised to the same that you have booked for.

Regards,
Team IndiGo

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Address: Panchkula, Haryana, 134112

Dear sir / madam.

Greetings of the day to you.

This mail is with reference to our travel from hyderabad to chandigarh by flight no: 6e 269. On[protected], departure at 12.00 noon.

Complaint. 1
We had requested for the fast forward service at the hyderabad airport and paid an amount of rs. 900/- for 2 passengers. The staff at the airport forgot to put the tag of fast forward on one of our suitcase and this was informed to the staff immediately, the counter staff informed us that it will be taken care of and assured us not to bother about this.
On arrival at the chandigarh airport, we had to wait for our baggage for more than 20 mins, our baggage was put in the regular sequence with the other passengers and this was shown to ms. Damini, ground staff of indigo airlines at the chandigarh airport. Hence request you to refund the amount of rs.900/- that was paid for fast forward service.

Complaint no.2
We were carrying mango pickle with us weighing approximately 8 kgs, 2 cartons of 4kgs each. We were advised to put the pickle packed in cartons along with the checked in baggage, and were charged rs.1600/- on account of excess baggage.

We had requested the counter staff to put a fragile sticker on the pickle boxes and this was also ignored by the counter staff. On receipt of the boxes at the chandigarh airport, one of the box was damaged and the oil had leaked out of the packet, since it was mishandled. Now, we request you to kindly reimburse the amount of rs.! 600/- that was paid on account of excess baggage and also refund an additional amount of rs. 1400/- for the loss of the pickle.

Kindly look into this and revert back immediately.

Best regards
Rakesh dhiman
[protected]

Jul 5, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi Rakesh,

This is not the experience we want our customers to have. As checked, our team is assisting you on Facebook. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo

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My pnr is mm3z6e my onward flight to istanbul from delhi was arbitrarily cancelled though flights were still operational in that route.

I bought the tickets in february and i was told in the meanwhile indigo had merged with turkish airlines and though there were other flights showing they could not give those to me.

My tickets were booked 4 months ahead for june yet due to this cancellation i have had to book another indigo flight in the same route incurring a much higher expense of an extra 40000 this is over and above the refund they have sent. And all for no fault of mine and just because the above said airlines did not meet its commitments

Jul 7, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

IndiGo Customer Care's response HI Bidisha,

We are sorry to note the disappointment. We believe that one of our representatives has contacted you. However, please share a convenient time so we may reconnect and address the concern.

Regards,
Team IndiGo

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Address: 490009

I got a mail from. Indigo regarding the selection process recently i haven't contacted them they said. To. Deposit 9600 as a security amount and will be refunded on the date of interview and the mail. Id given was [protected]@hrindigo.com how can some. One access the mail. Id of indigo dont knw whether it is fake or real. How our details are been shared i have submited my cv on indigo before two months only.

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Jul 12, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi Reetesh,

Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

Regards,
Team IndiGo

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I`d booked a ticket pnr no fi8ztt on 31st may from bhopal to chennai for my son sankalp mehani. Flight had to reach chennai at 3:08 pm then he had to catch a train at 5:30 pm (Shatabdi express) from railway station. Flight was delayed for more than an hour and he missed his train. He was alone to travel. It was very difficult to buy a raliway ticket in an emergency and we couldn`t get refund of that train ticket because train had deaparted. This is ridiculous. I am very much dissatisfied with this. Awful

Jul 5, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

IndiGo Customer Care's response Hi Rekha,

The flight got delayed due to operational reason. Hope you understand that our operations depend on many factors which determine our on-time performance. Once again sorry for the discomfort. Hope to serve you better in the future.

Regards,
Team IndiGo

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Address: 3,Elanthoppu 2nd Street, Karimedu,Arapalayam, Madurai, Tamil Nadu, 625016

I got message and call from /[protected] regards ground staff recruitment @ indigo airlines behalf's of that i had paid sum of Rs.45, 200 in the name of pradeep kumar from airport recruitment as name. and this process is undergone from 25.05.19-30.05.19.so i request you to get my money back as possible. and i have attached transaction copies of Rs.45, 200. so please help me to get my money back.

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Jul 4, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

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Address: Sudhowala, Dehradun, Uttarakhand, 273003

I want to say that, one recruiter company named as future Acheiver from mumbai, called me as they get ny details from shine profile and offer me a job for indigo airlines as a site engineer and demanded for registration fee along. ..kindly help me on this matter.. Weather i got cheated or something else..
They told me for the joining at jolly grant airport on 24 june 2019 but as joining date coming near m not getting any response from them even not able to contact them from last 5 days...

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May 30, 2019

Complaint marked as Resolved

Firstly they called me and asked to mail the documents and after getting my documents they asked for registration fee of 2500 then after they conduct a online test and then telephonic round of interview ..they tild me that am selected now i have to pay the further amount for various verification from the company... After tht i got a soft copy of letter of intent... Mail id is [email protected] [email protected] Mob no-8954294635 Please let me know that it's fake or real...

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

IndiGo Customer Care's response Hi,

Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

Regards,
Team IndiGo

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I travelled on flight number 6e 2554.
I was having 3 tickets x9qkre
I was fined 4000 rs for carrying 10 kg extra baggage although i wasn't allowed to carry any cabin baggage despite of my 3 tickets. I was travelling with my two kids and it was really embrassing and worst experience. If these are the things, we will not travel with your airline ever.
I could have carried 21kgs cabin baggage but wasn't allowed to carry even one and also fined.
You are requested to return that extra charges.

Jul 10, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

IndiGo Customer Care's response Hi Pridhi,

Sorry to note your disappointment. We do understand your concern. But if you wish to carry more than the allowed baggage limit, necessary charges will be applicable. However, As per the policy, INR 4, 000 was charged for 10 Kg excess baggage. Please visit the link: https://bit.ly/1Xaz2Ul Clause 10 on baggage policy. Hope you understand the need of our policy.

Regards,
Team IndiGo

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