IndiGo Complaints & Reviews

I have booked direct indigo flight for 5 adults and 2 children from bangalore to portblair, due to operational reasons the flight schedule is changed via chennai, this is effecting my entire summer vacation plan which includes ferry charges, cab charges etc. Currently indigo is ok to refund but return is from goair which you cannot help it, i am bound to get penalized by goair on cancellation charges.
How do i trust indigo next time?
Pnr: bw22tb
Pnr: tejtss

My connecting flight is delayed, contacted to indigo airlines through email and chat to rescedule my flight to next day, but Airlines not responded to me to [protected]@indigo.in email then did chat but no proper response again contacted to wife to call to indigo airlines customer care to reschedule to next day, but not proper response from airlines All the calls and chat done before 8 hours of flight feparature .
My pnr is PG86GZ

Once reaching st Delhi airport asked for reschedule airline told me that not possible buy a new ticket brought another ticket pnr
EH44SW, so I paid two tickets for one travel . Please refund my 1 st travel PG86GZ ticket 4000 rupees approx .

I just got off 6e 244, from delhi to chennai, pnr fkjug. I had pre book d my seat 13f. The gentleman sitting is 13e was over 300kgs. He split over onto my seat for the whole plane. He was so fat the hand rest wouldn't fully go down because of his stomach rolls. The whole 2 hours flight was extremely uncomfortable, i brought this to the attention of the in flight crew. They said nothing can be done and ground crew said nothing can be done as well.
This is unacceptable, the airline needs to have some sort of policy saying ppl like him need to purchase two seats instead of inconveniencing other people around him..
I paid extra 800 for my seat, and this was worse than sitting in the last row next to the toilets. Something needs to be done about this. I want a refund of my 800 i paid got one of the worst flights i have ever taken!
Usually indigo customer service is the worst with no action being taken. Please look into this at the earliest.

I have booked a ticket from hyderabad to delhi and a return ticket from delhi to hyderabad. I choose 6e student option and at that time it was showing that the i can carry 25 kg in check in and 7 kg in cabin. But in ticket it was 15 and 7 kg. Pls do something asap.
Pnr no-gewuyp
Date of journey:
Hyd to del-18/06/19
Del to hyd-6/07/19

Flight no 6e 547, pnr lmzirx. 07.05.19 checked in at the counter. I have shown copy of the aadhar card of my daughter shreya thiagarajan at the counter. The lady at the counter refused to accept the aadhar copy and i requested her to note that this will not be accepted. She called another lady and another supervisor also came. But no body given me in noting that the copy of the aadhar card will be accepted as identity proof. I had to open my checked in bag and shown them the colour print out. Then only they accepted. The way of reply was not in a good way. I am not happy with the hospitality of the staff. I am traveling by air for about 10 years. First time i am seeing such a bad hospitality.

Sir... My complain is that... Kuch din pehle maine online job apply kiya airport aviation ke liye... फिर mujhe call ayi indigo airline ki tarf se palak bhatnagar ka.. Jinhone bola ki apka cv short list hua indigo airlines me apko ticketing executive ki post milegi bhilai airport me... स्वामी विवेकानंद airport pe... Uske liye apko telephonic interview dena hoga jo ki रिकॉर्ड hoke hr departmet...

Sir/ mam, i am kennu rina. I hereby request you to draw your attention towards my problem. I was travelling today i. E on 6 may 2019 from guwahati to delhi connecting flight from amritsar. I have lost my earring from airport while checking in the bag. The box was kept at the outlet compartment of the bag. My flight 6e-2895 bearing pnr no. Cgpemw and seat no. 11 a. Kindly help me with this issue. I totally blame the carelessness of airlines. The jewellery box has been kept emptied and earring has been taken out while checkin. Hoping for a necessary action.

My name is jikendra i am from calicut (Kerala)... My family had a flight from kannur to hubli since calicut airport doesn't have a flight to hubli my family took flight from kannur so travelled from calicut to kannur and then they reached airport. While showing i'd proof near the entry gate my mom realised that she forgot her n my younger brothers i'd at home... My dad first requested the staff they said first show us i'd at least in mail or whatsapp... My dad called me n i did that. Later after showing the print out copy of my mom's n brothers id the manager said we can't take this copy as i'd n my dad request him to pls help at least we showed u the copy we have come from calicut he said we won't take the risk... Can u tell me what on earth does my family look risky to u people... They are 50+ in age n my younger brother is abnormal as his left side of the body is weak... They didn't see my family condition there, they didn't see how far they have come from, they didnt show any sympathy how can u be so rude to such people... I need a answer for this...

My daughter payal lamba was flying from delhi to mumbai in your airline no. 6e 171 at 4.50 a. M on 2nd may, 2019. She reached at t 2 airport at 4.05 a. M and she has e - web check boarding pass but she was not allowed to enter without photocopy of boarding pass. She repeatedly requested to the person to listen her but they ignored her. She has a urgent meeting there but nobody is listening her. Due to anxiety and stress, she fell down. When she fall down on floor, a lady in the ticket counter call me and told me that your daughter is not well and i am coming out with your daughter. Then they admitted her in vedanta hospital at airport. I have requested a lady sitting in ticket counter to contact me the manager of your airline so that i may request him to consider the request of my daughter but she (Ticket counter) lady was so careless. She has no cutesy, no humanity, a very blunt lady has not responded me. Due to these circumstance, duty manager has asked to book another flight for my daughter and charged additional rs. 1500/- for the flight. Sir, i don't know where is my fault. Your person deputing on ticket counter have no cutesy. If any big thing will happen then who will be responsible for that. My request is that please take action against the lady who was in the counter on that day and reimburse my money which as charged without any default.

Baggage and flight details of the passenger:

Flight no 6e 463
Pnr no. Zbs9ml
My bag has got lost in transit and there is no one from the indigo office to solve our problem. All our immediate stuff are in the bag. This is not expected from a reputed airlines like indigo. It is 24 hours now and there is news about the baggage. This is very irresponsible of the airline official. Hoping to see some quick action after this complaint.

I have been approached via an email having fake letterheads of indigo airlines and they asked me to come for the interview on 29th of may, 19.
I just recognised that they are fake by the letter-heads used.
I would like the indigo airlines to atleast post a sample call email or interview call letter so that people can recognise which is which, if they get such call letters in near future.
Please find the mentioned email id's in the photos provided below which are used by fraudsters acting as one of your company employees.
Thank you.

Hi team,

I travelled from pune to bangalore on may 2nd at 11am flight. Since my luggage weight was exceeding by 1kg i had to pay 400rs.
The staff told me initial transaction was unsuccessfull and made me pay again. But my money got deducted twice.

I showed the details to the staff and they told me that it will get refunded in 24hrs. Till now i didnt get any refund. I raised a complaint through your customercare portal but no response yet.

Please consider this on priority and kindly do refund

Please let me know if you need any more information.

Dear sir/madam,

Dated 22nd april, i had received a message in which a link was provided to open a pdf.in that pdf, it was given that i am shortlisted for indigo airlines. Also, written that need to pay the refundable fees 9600+gst=11, 328 for further interview process which is held in the prescribed location. The account number from syndicate bank was [protected], ifsc code:- synb0008971. I was receiving all the mails from [protected]@hrgoindigo.in

The application id no. Provided was tml/ig/22. The name of hr given was amit varma ([protected]). I contacted him, and he told the process for the interview. After some days, i received again call and asked for telephonic interview. I had given that interview and from there side it was told that i m selected for the it executive post.

Continuously, i was receiving mails about sending various documentation and validation. I replied to every mail accordingly. Then, for security bond for 2 years, i was told to pay 35, 000 rupees on there same account number (). After payment, i was told that i will receive the joining letter and gate pass by courier within 2 days and told to carry all the original documents on 6th may for further process. But i haven't received any courier from there side and now the phone number which was provided is also switched off. It was a fraud call and i became the victim.

It's a kind request from my side that please help me regarding above mentioned issue. I am attaching the pdf, money transfer slip and screenshots of received mails with this complaint.

Thanking you,
Arun chavhan
Maharashtra, solapur

I got booking of flight from chennai to udaipur via hyderabad. I have put luggage of two beg in chennai and i have told we are going udaipur. I haven't received beg in udaipur. I have asked on enquiry counter. First i got answer it's not their responsibility. After requesting i got to know one beggege in hyderabad and other is missing. They told they will get back to me within half hours. They didn't called back. Now i am calling on number phone number is coming switched off.
Pnr number : 6e/obfgnl & 6e/ie5vjc

I had booked flight ticket on indigo with pnr no. Oh7q3d. When i booked the seats i was assigned was 1e and 1f for which i paid rs1600 from bombay to mangalore. The flight was rescheduled due to some technical problem. I was made to board on another flight. But at the airport when i got the boarding pass the seat no was changed to 18a and 18b.
I reached them on their customer care no regarding the issueof previous seats. They denied to rechange the seats and when i asked them about the amount which i had paid for, then replied will transfer to your bank account. When the flight was rescheduled why they did not informed the seat no previously alloted to me no longer will b the same.

Hello i'm abhishek since last day i had submitted my resume in shine.com and my profile has been selected from airline recruiter they called me and said that your profile has been selected to indigo airline they asked for money they started from small and they slowly increases the amount but finally the asked 35000 for bond letters please help me. I'm not from reach family but when i asked them to return the money they said to me if you will complete all the procedure and after the joining you every amount will be refund to you through hr murshid khan of... Airport please help me 😭😭 to get our money refund i have all the proof please help me

Our luggage is missing in the plane on[protected]. The flight number is 6e699.
The passenger name is bushra m p.
It was said to us that the two of our luggage bags are send by mistake to ahmedabad. They will deliver it to us on the same day.

But still now, they haven't delivered.

This type of behaviour is not expected from a reputed company like indigo.

We are in extreme difficulty in this new city without our luggage.

Please take the necessary action immediately and deliver our luggage to us.

1018 :
Sorry, we are unable to reserve the selected flight (S) at this time. Please select another flight (S). It may be because of an
Error or system restriction.

Notice below paid 35000 and due is 0 but there is no ticket. How much more incompetent can these indian airlines companies get?

Total price
35, 448.00
Inr
Convenience
Fee
0.00 inr
Total paid
35, 448.00
Inr
Reset payments
Total amount
Due
0.00 inr
Pay
Now

I travelled with my wife from chennai to coimbatore by6e 881 today 04 may 19. We are 85 yrs and 75 yrs old. 0n return trip. We were in the luggage counter to get the tkts and requested for wheel chair since my wife is unable to walk and i am a heart patient. The lady staff on duty at 1340 hrs informed that no wheel chairs cannot be provided, since prebooked. She has told to travel by 1730 flt in case i required wheel chair. This is no answer to the aged people. Instead considering a help, she was roughly behaving,. After waiting, she arranged one wheel chair up to gates. This sort of attitude has put us in lot of physical mental strains. When the wheel chair sent upto gates the same could have been taken nearer to the flt atleast. We were getting slippary and reached the plane with lot of difficulties. Will u kindly investigate and advise a feedback
Trip id[protected] booking ref fgn1mw

Dear Indigo, on 23Rd March, I took an awful flight, unfortunately very delayed, from Delhi to Istanbul ; My PNR number is SDU7JC .
Eventhough I insisted at boarding in Delhi, that I had a short 2 hours only connecting flight in Istanbul, the ground staff insisted that I register my cabin size luggage due to its 13kg weight) .
Not having my luggage in Istanbul on 23rd march evening, I made a phone call to Indigo hot line in India to register my lost luggage claim, then had to quickly hop on the connecting flight to Athens, and had no time to register the claim with the ground staff in Istanbul . And anyway, there was nobody attending the Indigo transfer desk at Istanbul at the time !
Now, after repeated phone calls, informing me to wait, that Indigo is trying to locate my luggage along the past few weeks, I still have no news, no proposal, nothing but indifference from Indigo .
Will someone care about a regular customer, or just continue ignoring ?
Bruno Dercle, Gurgaon, Haryana