IndiGo Complaints & Reviews

Hi,

I was travelling from bangalore to jaipur by 6e 469 on 02.02.2019. The etd was 17.05 hrs and boarding was 16.20 hrs.

The boarding was started at 16.30 and the bus was just roaming around airport. When asked to bus driver around 17.00 hrs than he informed that the flight is just landed and the ground staff has asked to roam around airport. I am writing the email at 17.05 hrs and still in the bus.

This is harassment by airline staff where if any question asked to them get very rude reply.

Please look into and help.

Regards
Akash khandelwal

Respected sir
My name is d s yadav my mother is traveling from allahabad to bangalore on 24 jan 2019 thursday. She is traveling alone nd first time. She reached check in counter nd scan the check in baggge. Scaning operater doubt for physical check. Two liquid bottles (4 ltr ghee and 1 ltr mustard oil) scaning operater removed the 2 ltr ghee nd 1 ltr mustard oil. He asked my mother this item is not allow in check in baggage the is banned list item in both baggage.
So i requested u to send me check banned item list nd liquid is allow or not

Received a mail on 24.12.2018 from group. [protected]@goindigoaviation.in reg that they are inviting new batch hiring with profile code as mg05 and in group ed10 and asked to submit cv after that received a mail on 26.12.2018 from hr. [protected]@goindigoairlines.org.in im which they gave a link of google docs to fill candidtae details and mentioned that going to conduct interview on 10th january where they asked to pay 900 as a security deposit to attend interview and money will be refunded again after 2 days recieved a similar mail on 29.12.2018 from profile. [protected]@carrer-goindigo.in
Stating to register the details and interview gonna be scheduled on 21st jan

My father-in-law who is a cancer patient and senior citizen availed the wheelchair service from Domestic Airport Mumbai .
Pnr no - WBUKWY
Passenger name- Arunabha Roy
Traveller from Guwahati to Mumbai by 6E433
But the wheelchair assistant boy asked for money.
I enquired that it should be a free service but he told it's not free now.
I tried to give him RS.40/- but he insisted to pay him atleast RS.100/-.

I got an interview call letter via email on 29th january 2019.
The recruiter name was mr. Alok saxena (Designated as hr in indigo) with contact no. [protected], email - [protected]@hrgoindigo.in
Asking me to refundable secuirity deposit amount rs.9650 in canara or punjab national bank and only after that i would get my job letter, flights tickets.

Reason of doubt
1. Provided email do not exist.
2. Security deposit in his name and not in name of company.
3. I checked all the hr leads in indigo, no person in his name.
4. Called coorporate office of indigo and confirmed.
5. The person is calling me multiple time asking me to deposit money as soon as possible.

I traveled by 6e-675 from mumbai to chennai on 16/12/18 and noticed my newly purchased samsonite cabin bag was completely damaged. The ground staff officer mr shabeer 27816 registered a invoice for baggage replacement and promised that the bag shall be replaced with in 10 days. Now it is more than 45 days and there is no response from indigo officers.

Name-pranjal sakhala
Tickets cancelled-n6edlfgwh and n6ejff3pz
Full description - i booked my air tickets via goibibo and had to cancel because it was via ahemdabad for return and i didn't want it and first was over the permissible visa dates. So i request you to refund me the deducted money since it was cancelled immediately. Rs - 11775, 11400 was reduced from my account and it's not a small amount to me. Please help with this issue. Awaiting your response.
Date of incident - 28 jan 2019.

Sir i am homanath dhungana last week 22jan i book tickets of airline pnr sd8l4c ticket number sd8l4c/l/l from blr to ghy 7.30am that day flight was delayed and we land in ghy airport 4pm when i come out inot my tolley bag this bag containing luggage of 20thouand and some electronic itme pressures cooker mixcy induction ect i complain in guwhati airport and indigo costmoer care they said 48 hours it may be come till today 29 january after a week they had not responded any call and messages

Please teach them good manners and how to treat customers. They don't even know the baggage size which is fittable in carry on. They are displeasing us when entering the airport reception till the baggage check in over. They don't have courtesy even if we carrying infant and luggage with us. Very disappointed approach. We will not recommend your flight services to any of our friends and we are not interested to continue our journey with you if you continue the same. Please take necessary action and revert back to me.

My son traveled by 6e 619with connecting flight 6e 719 from hyderabad to ahmedabad. He was to land at 1725h. He has now landed at 2230. The entire schedule of your flight has been misleading to the customers who booked in advance. Your promise of indigo always in time is untrustworthy. Due to the inconvenience caused now i’ll pay more than the ticket for the stay at ahmedabad. Further spoilt his early morning commitments.

We took a flight # 6e-1206 from columbo to pune via bengaluru. Pnr #: hc98ws. Return date: jan 26, 2019.
Upon our arrival home, we noticed that one of the bag had a blue
Sticker "security checked", we did not think much of it, until we emptied the bag and noticed that one of the crafts we had purchased from sri lanka goverment gift shop was missing. We had purchased 3 of the same item.

I do not have a problem having a "security check" done, but i am appauled that one of the baggage handler is not trustworthy and had purposely removed one of my items. I was understanding that this type of behavior was stopped and was illegal to withdraw any item from the bag.
Kindly look into this matter, as we are leaving today to go back home to usa.

I would appreciate if you can communicate with me at the following email address: [protected]@gmail.com.

Attach is the pic of the item that is missing.

Thank you
Rekha parikh

Indigo customer relations
Jan 24, 2019, 1:54 pm (2 days ago)
To me

Dear sir/ma'am,

Thank you for writing to indigo.

With reference to your mail, we sincerely regret the inconvenience caused to you in this regard. Our endeavor has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services.
br...

We had 2 luggage bags. 1 was not getting opened even after we tried our password many times. Then after many attempts and hours wasted it got opened finally with the google of course. The other bag didn’t had the lock only. It was missing from the airport itself & we did complaint about it to the authorities and they said that the lock must be broken while the transferring process from plane to the conveyor belt but we let it go as we didn’t find anything missing. But the 1st bag was not getting opened and we are sure that someone has tried to open it and that’s the reason the bag was not opening it easily and quickly. Now we aren’t even sure what is missing from our bag and need answers and your help for the same. We will wait for your response asap. Thank you. Hope for your cooperation. Pnr - rbgp4v. Flight no-6e499.

Dear sir,
I am chetan jain from rajkot gujarat. I have travelled from indigo on dated 18th jan 2018 from ahmedabad to kolkata and during my travelling the indigo airlines have mishandled my luggage and its broken.
I am in regular contact with customer care department and they always says one or the other reason and ask that i will get feedback after they got the confirmation from airport authorities arrival.
This is such a huge company but i don’t know is this the way to respond to their frequent traveller and not solving their problems on time.
I have called 4 times to customer care and they said that i will get the resolution within 24 hours but still i don’t got the resolution and believe me it takes normally half an hour to talk to specific department for getting feedback
I am surprised that such a huge company is following a worst process for satisfying their client by just giving low fares on tickets but unable to solve their complaints
The arrival person from indigo have given me the file reference number and he assured me that i will get my new bag as my bag was having a structural damage and it can’t be repaired so he assured me that i will get new bag and it will be couriered to me within 6-7 days but i feel ashame on these guys that they don’t have any proper answer for that.
I have no word for indigo what to say about this
I don’t got any call from the. From past 8 days and the customer care representative told me that they have tried but my number was not reacheable.
Shame on indigo
Worst experience
Never expected from this huge company
My file reference number that the arrival department kolkata had given me that is -

Baggage damage file no ccu6e13864/18jan19/0411gmt

Kindly suggest me how to act on this to proceed further

Flight 6e469, dt-18/01/2019-dpt time -17.05 i had travel from bangalore to jaipur when i reached there my baggage not reached there and baggage exist from bangalore airport now, and arranged to collect baggage from bangalore airport on departure date 21j/01/2019 (Flight no : 6e556) your authority also send message about this matter to bangalore and promise to keep the baggage till departure dt when we reached bangalore, they informed to us this baggage send jaipur on 19/01/2019 flight - we not understand why this baggage send again to jaipur. They arranged this baggage return jaipur to bangalore on next flight (6e169, 22/01/2019, 6.25am) we believes your words and agree to wait till 22/01/2019. After plane landed, not replied correctly, finally afternoon they informed baggage not exist bangalore. I request send my baggage as early by parcel to this adress. Jayaprakash c g, jp insurance centre, chainthayil building, pulpally, wayanad - 673579 ph - [protected],[protected]

I had booked a flight from delhi to mumbai on jan 18, 2019 for 5.15 pm departure from delhi at around 1.19 pm that flight is cancelled due to bad weather however it was a sunny day & other airlines were plying passengers. Next available flight option was for 3pm & indigo was not giving alternate option through other airline. I had to stay additional day in delhi which costed htoel accommodation of approx inr 5000 & additional cost for booking next day morning flight inr 8, 408. Indigo is not cooperating to refund the amount.

My wife had travelled from ranchi to udaipur via flight no.6e-398/6e-2148. During security checkup at delhi airport t2 she missed her mobile phone. After boarding the plane airhostess was immediately informed and there was time in takeoff. Nothing happened. She filed her complaint at udaipur airport with all relevant document at indigo counter. She was assured that she will get the phone. But it is surprising till date nothing has happened. Please look into it.

This is by far the worst experience i have ever come across. My flight was said to departure at 7pm and i was at the airport 1 hour before and after reaching the counter for baggage drop, the indigo airlines staff says i can’t check in because i am late. I was well on time and after that, your staff wants to make more money and couldn’t even offer me the next flight. They said the next flight is full but they were giving seats of the next flight to other customers who were ready to pay. Highly dissapointed. Indigo has lost a customer forever.

We were supposed to travel from bengaluru to raipur (Flight no.6e - 405) pnr no. Ndl5tc. Our flight departure time was 7:50 am & we checked in on 6:35 am with 3 baggage.. I was traveling with a baby so after using changing room we reached on boarding gate on 7:30am. Staff on gate told us to sit & wait and after 10 minutes when we asked about status of flight she replied that flight departed before time... After happening all these we reached indigo counter. The assistant manager named shreenthu was talking very rudely there... He was showing very bad attitude & saying that ticket is non refundable & u go out of my cabin & decide whether u want to go or not... He even don't know how to talk with a lady. When we said that we never experienced this type of response from indigo staff i[censored]'ll respond like this then we'll never opt indigo, then that manager was saying ok, thank u... We are frequent flyer of indigo... If our luggage has been submitted then obviously we're traveling... You people are taking customers for granted...& charging again a very huge amount from customers.. We paid again 20070 rs after such inconvenience & facing misbehaviour from your staff... Kindly take action against that manager otherwise i'll file a police complaint as we are not traveling free of cost... We're paying for that so for what u people are causing trouble...?

Respected sir/mam
I myself prof shajee balakrishnan was having indigo flight ticket of 6e-223 from bom-cok on 18 january 2019. This flight was cancelled in morning around 8am. Since i had to reach cok on that day i had to go with a connecting flight via blr. Ticket pnr-myvlgv-6e 6939/6965 connecting flight 18 jan bomblr/blrcok 12.40-14.20/18.45-20.00 was issued to me.in flight 6e-6939 i reached blr. Till then we knew the next connecting flight from blr was delayed. When we got down at blr a new message came that blr - cok flight 6e-6965 is cancelled. When we went to indigo counters in blr we were told to catch next flight on 19 jan2019 at 4.05pm. Since it was a need of ours, we had to stay in hotel till next day. We booked rooms in a hotel in blr and stayed their as no accomdation was provided by indigo. We my family, my sister, my nees and my mother were travelling in same flight. Her tickets were booked and was having another pnr number. Since i have two small childrens we could not stay in airport overnight. I had to payrs 8000r including (Travelling, food and staying). I moved to cok on 19th jan 2019 in flight 6e-347 from blr-cok. My pnr number was myvlgv. During this entire episode it was very disturbing and very tiring mentally. Even i had to go to hospital due to mental stress caused.
What i expect from you is the refund of above said amount and assurance that such things will never happen in future to anyone if possible. I have been a frequent traveller in indigo flight. This happened first time. If refund is not done or you are not getting back to me i will surely go to press. Hope full cooperation and immediate action from your side.
Thanking you
Prof shajee balakrishnan