IndiGo Complaints & Reviews

Hi,
Unfortunately my cabin luggage was 10kg. The indigo executive of biju pattnaik international airport bhubaneswar has charged rs 4000 for this. I requested her to charge for extra 3 kg but she didn't listen to me. I am really disappointed with your service, you people are only behind the money, i am a student but you didn't consider my case, if possible please refund my money, you can charge for extra 3 kg there is no issue but don't do like this.

Dear team indigo,
While travelling from dehradun to hyderabad i deposit my bag but when i collect at hyderabad airport i found damage.
I want recovery of damage.
Name - pramesh bijlwan
Mail id - [protected]@gmail.com
Flight no - 6e-464 from ded to hyd
Booking id-nf[protected]

Regards,
Pramesh

Respected madam/sir
I travelled by indigo airlines this morning and is very much shocked about the misbehaviour and abusive languages they used this morning for eccess baggage. They not only misbehaved with me but also cheated me by taking rupees 2000 for my excess baggage. Only 4 kilos were extra, didn't spare even a kilo from charging. They issued me a receipt of 1600 rupees but didn't refund 400 rupees against rupees 2000 rupees note. They told me u flight will close down, please move fast for security checking. A guy named surjit was sitting at the last corner dealt with me and he and his supervisor named chandra or chandu was involved in all this rubbish activities. Not only this they spared 2 customers from paying extra baggage fees in front of me - who were taking10 kilos extra baggage. Why this favouritism inthis democratic country? And why such misbehaviour sir. Why such unprofessional attitude. This people should immediately answer to the higher authority. My pnr fle3uh. Flight no6e444. My name bhaswati malakar. Resident of dehradun.

Yesterday i reach kolkata from flight no. 6e 553 and successfully done last check at final boarding gate for ccu to rpr traveling and in indigo bus i lost my boarding card due to that your staff members has shown hight of in humanity and disallowed me to board in plane although i have shown my tickets and i'd proof they were refused me to board and returned my luggage after that i have taken hotel in kolkata to freshen up and returned in another flight of air india. My whole day was wasted in traveling and some important meeting get cancelled due to your in humanity. Unnecessary i spent more than 10k in hotel and flight tickets just because of your rules. I want my money back along with mental harassment.

19jan jan ko trivendram se ahmdabad ki flight oyo ke package me book thi but flight 10 hours late hui jisme oyo ne evm indigo ne koi bhi sahyog nahi kiya, 10 ghante tak trivendram n puri raat mumbai airport pe pade rahe, bhuke, pyase rahe, hamne oyo pe belive karke booking karai, raat kese gujari ham hi jante h, iski jimedari oyo ko n indigo ko hi leni padegi, hame muvavja diya jaye, nahi to ham nyayalay me aapke khilaf vad dayar karenge, jiski sari jimedari oyo ki n indigo ki hogi.

I rajiv mengi booked two tickets for jammu flight along with my wife who is a cancer patient. I reached t1 at 1.05 pm for the 2.10 pm flight. I tried to take out boarding pass from kiosks but the kiosks was not properly functioning. There was a huge line of customers to collect boarding passes so i stood there waiting for my turn. Only 3 counters were functional. When i reached the counter to get the boarding pass. I was denied the same by mentioning that i have come late to my utter disbelief. It was 1.28pm at that time, i was sent to another counter where the lady sitting at the counter even didnot bother to hear me. She did not entertain my request for cancellation of tickets even. I approached the floor manager mr subroto for help but he was so rude that he did not even bothered to hear my plight. This all gave me so much mental harassment. Since my wife is already a cancer patient and she was to see her doctor at 7 pm at jamnu which i could not do. I was denied the right to board a plane even when i was there on time, i have been left with no other option but to proceed legally against this systematic theft of hard earned money.

Pnr : dc31pf
Kolkata to bangalore

My wife was traveling with indigo and we got a msg saying if we change our flight to a later flight, they’ll issue a 8300 rupee voucher. We opted and took the option and my wife came in the flight which was 6 hours later. This happened on 20th jan 2019. My wife was told that the voucher would be duly sent on the registered email if within 24 hours. We trusted the airline and expected the voucher to come to us timely. After this, there have been numerous phone, email, twitter and even personal follow ups from our side and many promises from indigo’s side but absolutely no resolution yet. It’s a clear case of cheating and harresment.
I can be contacted @[protected] for more details.

Hi,

I was travelling from bangalore to jaipur by 6e 469 on 02.02.2019. The etd was 17.05 hrs and boarding was 16.20 hrs.

The boarding was started at 16.30 and the bus was just roaming around airport. When asked to bus driver around 17.00 hrs than he informed that the flight is just landed and the ground staff has asked to roam around airport. I am writing the email at 17.05 hrs and still in the bus.

This is harassment by airline staff where if any question asked to them get very rude reply.

Please look into and help.

Regards
Akash khandelwal

Respected sir
My name is d s yadav my mother is traveling from allahabad to bangalore on 24 jan 2019 thursday. She is traveling alone nd first time. She reached check in counter nd scan the check in baggge. Scaning operater doubt for physical check. Two liquid bottles (4 ltr ghee and 1 ltr mustard oil) scaning operater removed the 2 ltr ghee nd 1 ltr mustard oil. He asked my mother this item is not allow in check in baggage the is banned list item in both baggage.
So i requested u to send me check banned item list nd liquid is allow or not

Received a mail on 24.12.2018 from group. [protected]@goindigoaviation.in reg that they are inviting new batch hiring with profile code as mg05 and in group ed10 and asked to submit cv after that received a mail on 26.12.2018 from hr. [protected]@goindigoairlines.org.in im which they gave a link of google docs to fill candidtae details and mentioned that going to conduct interview on 10th january where they asked to pay 900 as a security deposit to attend interview and money will be refunded again after 2 days recieved a similar mail on 29.12.2018 from profile. [protected]@carrer-goindigo.in
Stating to register the details and interview gonna be scheduled on 21st jan

My father-in-law who is a cancer patient and senior citizen availed the wheelchair service from Domestic Airport Mumbai .
Pnr no - WBUKWY
Passenger name- Arunabha Roy
Traveller from Guwahati to Mumbai by 6E433
But the wheelchair assistant boy asked for money.
I enquired that it should be a free service but he told it's not free now.
I tried to give him RS.40/- but he insisted to pay him atleast RS.100/-.

I got an interview call letter via email on 29th january 2019.
The recruiter name was mr. Alok saxena (Designated as hr in indigo) with contact no. [protected], email - [protected]@hrgoindigo.in
Asking me to refundable secuirity deposit amount rs.9650 in canara or punjab national bank and only after that i would get my job letter, flights tickets.

Reason of doubt
1. Provided email do not exist.
2. Security deposit in his name and not in name of company.
3. I checked all the hr leads in indigo, no person in his name.
4. Called coorporate office of indigo and confirmed.
5. The person is calling me multiple time asking me to deposit money as soon as possible.

I traveled by 6e-675 from mumbai to chennai on 16/12/18 and noticed my newly purchased samsonite cabin bag was completely damaged. The ground staff officer mr shabeer 27816 registered a invoice for baggage replacement and promised that the bag shall be replaced with in 10 days. Now it is more than 45 days and there is no response from indigo officers.

Name-pranjal sakhala
Tickets cancelled-n6edlfgwh and n6ejff3pz
Full description - i booked my air tickets via goibibo and had to cancel because it was via ahemdabad for return and i didn't want it and first was over the permissible visa dates. So i request you to refund me the deducted money since it was cancelled immediately. Rs - 11775, 11400 was reduced from my account and it's not a small amount to me. Please help with this issue. Awaiting your response.
Date of incident - 28 jan 2019.

Sir i am homanath dhungana last week 22jan i book tickets of airline pnr sd8l4c ticket number sd8l4c/l/l from blr to ghy 7.30am that day flight was delayed and we land in ghy airport 4pm when i come out inot my tolley bag this bag containing luggage of 20thouand and some electronic itme pressures cooker mixcy induction ect i complain in guwhati airport and indigo costmoer care they said 48 hours it may be come till today 29 january after a week they had not responded any call and messages

Please teach them good manners and how to treat customers. They don't even know the baggage size which is fittable in carry on. They are displeasing us when entering the airport reception till the baggage check in over. They don't have courtesy even if we carrying infant and luggage with us. Very disappointed approach. We will not recommend your flight services to any of our friends and we are not interested to continue our journey with you if you continue the same. Please take necessary action and revert back to me.

My son traveled by 6e 619with connecting flight 6e 719 from hyderabad to ahmedabad. He was to land at 1725h. He has now landed at 2230. The entire schedule of your flight has been misleading to the customers who booked in advance. Your promise of indigo always in time is untrustworthy. Due to the inconvenience caused now i’ll pay more than the ticket for the stay at ahmedabad. Further spoilt his early morning commitments.

We took a flight # 6e-1206 from columbo to pune via bengaluru. Pnr #: hc98ws. Return date: jan 26, 2019.
Upon our arrival home, we noticed that one of the bag had a blue
Sticker "security checked", we did not think much of it, until we emptied the bag and noticed that one of the crafts we had purchased from sri lanka goverment gift shop was missing. We had purchased 3 of the same item.

I do not have a problem having a "security check" done, but i am appauled that one of the baggage handler is not trustworthy and had purposely removed one of my items. I was understanding that this type of behavior was stopped and was illegal to withdraw any item from the bag.
Kindly look into this matter, as we are leaving today to go back home to usa.

I would appreciate if you can communicate with me at the following email address: [protected]@gmail.com.

Attach is the pic of the item that is missing.

Thank you
Rekha parikh

Indigo customer relations
Jan 24, 2019, 1:54 pm (2 days ago)
To me

Dear sir/ma'am,

Thank you for writing to indigo.

With reference to your mail, we sincerely regret the inconvenience caused to you in this regard. Our endeavor has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services.
br...

We had 2 luggage bags. 1 was not getting opened even after we tried our password many times. Then after many attempts and hours wasted it got opened finally with the google of course. The other bag didn’t had the lock only. It was missing from the airport itself & we did complaint about it to the authorities and they said that the lock must be broken while the transferring process from plane to the conveyor belt but we let it go as we didn’t find anything missing. But the 1st bag was not getting opened and we are sure that someone has tried to open it and that’s the reason the bag was not opening it easily and quickly. Now we aren’t even sure what is missing from our bag and need answers and your help for the same. We will wait for your response asap. Thank you. Hope for your cooperation. Pnr - rbgp4v. Flight no-6e499.