IndiGo Complaints & Reviews

Vinamra Sinha:
If you were not a passenger of the flight, you can not claim anything.
There is no damage report attached.
The air carrier has 21 days to deliver the baggage to the home of passenger.
You can hire the lawyer and bring the case to the local Indian court.
So such type of complaint has no trust.

To anonymous author:

The desciption of the events is uncler for others. You can not get compensated with such style of writing.

On unknown date you purchaced the unknown e-ticket for 6E 446 flight from Vadodara to Mumbai .
On unknoen date you submitted your unknown baggage to for 6E 446 flight at Vadodara airport
The air carrier has not issued you the bag tag after they had receved your baggage.
After the 6E 446 flight was over in Mumbai you got the baggage.
You found that you have received the bag in damaged condition and attempted to claim.
The employees of Mumbai airport had not accepted your claim on damage bagage.
Now you feel shame becase you do not know, how to submit the complaint for damage.

The above text is correct or not? Make the correction below your primary text for air carrier!

Any complaint on damaged baggage has to be submitted to air carrier not later than 7 days following the flight.

I am not associated with the above the air carrier / government .

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

My Booking reference is QGGCFW

FOR ANONYMOUS AUTHOR:

The legal complaint has to demonstrate at minimums:
- the full name of the claimant / address / e-mail /
- the addressee - the particulars of the entity, who had not provided the promissed service according
- explanation which exact event had happned with notification of place and date of each event
- explanation of the fault of the service provider, if possible, ,
- your request, which has to be expressed clearly in 1-2 sentances.

Nobody has a duty to look into / to reply on purely anonymous complaints, which do not produce the above .

I am not associated with the Indigo air carrier.

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

To the author:
you faced with fraud.

For future:
delete any message which does not state your name (Manikandan.M) and requires payment from you online in favor of anonymous recipient.

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

MR RAHUL GUSAIN

Nobody has a duty to accept, to examine
- puraly anonymous complaint
or
- purely unidentified complaint
or
- if the complainant does not own and can not attach documents, issued to his own name / his children name.

1. Passenger is a person who has the booking / PNR or eticket for the exact air carrier flight.
The author is not a passenger.

2. Flight is a service of the air carrier which has the particulars:
- air carrier ICAO / IATA abbreviation
- date, time
- airport of the departure
- airport of the destination
- number .
Such all particulars are not seen.

3. Nobody has a duty to provide service for the passenger, who is late for check in or for boarding due to his/her fault.
It is not clearly seen who is gulty in such types of situations,
as no e-ticket with the conditios of the service are attached.

4. In order to submit the claim, the passenger, or legally authorized person (parent orthe oether person), must have to own and be ready to show
- e-ticket, 13 numbers
- description of fault of air carrier or their agent according to passenger
- claim of passenger or his representative addressed to air carrier.
- reply of the air carrir, which has to be issued in 15 days.

5. Probably the pssengers are inneed of the lawyer / legal professional in civil aviation matters,
who is able to prove the guilt of the air carrier.
The casual Indian lawyer is helplees in such situations
Nevertheless, you need to hire the lawyer if you need to bring the case for the compensation to Indian courtl.

Such type of civil cases can cost from 25000, if tfor Indian local court.
The fair court must award legall proved losses, unpaid compensation and paid fees by final judgement.

Sr manager for ICAO irregulations matters
Aryan engineers ltd
e mail for requests with documents: aryan(at)vivaldi.net
where (at) = @ .

The legal complaint has to demonstrate:
- the full name of the claimant / address / e-mail /
- the addressee - the particulars of the entity, who had not provided the promissed service according
- explanation which event had happned with place / date
- your request, which has to be expressed clearly in 1-2 sentances
- you have own the prove of loss and fault of the service provider

The claim on voluntary taken property is not the subject of the air transportation contract, but subject of the private right. You are entiled to submit the claim on damage at the air carrier site.

The recipient of the claim must accept the claim and to issue the decsion on satisfacton or refusal to satisfy the claim within 15 days.
It is usless to request the same from the addressee more than 2 times.

If your complaint is not satisfied in 15 days (or your short following 2nd attepmt) is not satisfied, you are entitled to hire a lawyer / or a legal professional for fees (from 6000 for such type of cases)
in order to bring the civil case to the local court.

Alternatively, you are entitled to submit the complaint on voluntary taken property to the Regional Directorate General of the civil aviation (DGCA) in the city/state, when the incident had taken place.
Usually the employees of DGCA do not respond.
So you can start the civil case against DGCA if they failed to examine the complaint.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

The legal complaint has to demonstrate:
- the full name of the claimant / address / e-mail /
- the addressee - the particulars of the entity, who had not provided the promissed service according
- explanation which event had happned with place / date
- your request, which has to be expressed clearly in 1-2 sentances .

The recipient of the claim must accept the claim and to issue the decsion on satisfacton or refusal to satisfy the claim within 15 days. It is usless to request the same from the addressee more than 2 times.

If your complaint is not satisfied in 15 days (or your short following 2nd attepmt) is not satisfied, you are entitled to hire a lawyer / or a legal professional for fees in order to bring the civil case to the local court.

Based on you text, you will need the legal professional / lawyer for the agrred charge:
The charges/fees start from ~12000 for such type of cases, if for Indian court + own efforts.

You have own the prove of loss and fault of the service provider such as :-
1. e-ticket for each passenger
2. receipt / extract of the account of the bank which shows that exctly you had paid for the ticket
3, boarding pass, if youpassed the checkin procedure
3. Your own complaint addressed to air carrier
4. The decision of the carrier, which has to be given in 15 days
in order to support the claim in the local Indian court

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

The are 2 types of separate baggage of passengers in civil aviation:

1. Unckecked bagage is that, which the air carrier is allowed to the cabin along with passenger.
The air carrier can restrict the transportation of such baggage by dimantions and weight, usually from 5 till 10 kg.

2. Checked baggage is that which the passenger allows to submit and the agent of the air carrier must accept for the transportation.
The air carrier can restrict the transportation of such baggage by dimantions and weight, usually from 15 till 23 kg for economy class pasengers.

The type of bagage or the baggage of different passengers can not be combined.

The allowed weight, expresses in KG, for each type of baggage, notably, for checked bagage has to be stated in the text of the ticket for each passenger.

--
The above situation, when the agent of the air carrier voluntary makes the different type of baggege combined,
takes money without the receipt is type of act which math the criminal code of India - EXTORTION.

If you believe that the agent of the air carrier had made such act, you, if you are a father,
can submit the complaint against the act of such agent (employee of the airport) to the local police office,
You need give the desciption of facts with the date / time / place and names, if possible.
The polce must make a decision on the initiation of the criminal matter or refusal to initiate a crimnal matter within 10 days maximum.
Further, you can complaint to the office of public prosecutor of your state,
if the police office had not commenced the criminal matter (FIR is not filled) and has not recognised your doughter as victim of the crime,
within 10 days follwing your correct complaint.

I received a job offer from Airport authority of India saying you got job from Indigo airlines and asked me to pay 7800. Again they asked me to pay 12800 as uniform cost. Please confirm is this true or fake. Job location Mumbai Chhatrapati Shivaji Terminus for ground staff

Travelled frm mumbai to raipur on 29th dec on 16.45 flight. Highly disappointed with the managment, behaviour and handling by a lady in the counter at mumbai named kamal. Never xpected and xperinced in any airport or any counter of other airlines since my last 8 yrs experince. My no.is [protected]

There is no suficient information from author as the autor did not show:-
0. FULL NAME / address / email
1. your e-ticket
2. Your 2 boarding passes
3. Expression: what was the fault of air carrier in 1-2 sentances.
4. your own complaint towards air carrier

Such documents are absent and not attached .

The responsibility of the air carrier is limitted by Indian law and by the ICAO convention.

Note, it is usless to request the same subject matter (compensation due to exat fault) more than 2 times from the air carrier.

All disputes in 15 days following the submission of your correct complaint (for example, the air carrier reused to reply or refused to compensate) are subject of the examination by Indian court.

The expected expences for legal assitance can be:
-- government fees start from 2000 ruppes + own efforts
- legal fees for assistance of a lawyer or of legal professional start from ~5000 rupees till 12000 depening upon the complicity and length.

The fair court must compensate, if proved by documents, all material losses, moral harm, paid servics in final judgement .

I am not associated with the above the air carrier / government .

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

Plz give replacement my bag..

I saw one advertisement in indeed about the job avaliable in Indian airlines at indigo available in vacancy available first they asked me 2000 and again they asked me about 7950 to pay again it will be refundable I didn't paid

Parul Debaguru
All texts which do not show the attached documents related to travel have to be considered by nobody,
as such texts are gossips, not the complaint.

1. You need to have and to show:
- your full name, address, e-mail
- date of travel / airports taken from attached your e-ticket or your reservation
- your bag tag, if the omplaint related to loss/damaged baggage

2. Explain, how your experssions
"evryone (unidentified people) was afraid"
"baby started crying "
affected your right to travel?

3. "Smoke" inside cabin can not be seen by you, as no air incident of Indigo Airlines with fatalities is registered in India during December 2018.

4. The flight attendant must not need to help the passenger after the flight is over with exeption:
- to show the exit
and
- to remind to take your belonging with you away from cabin.

You did not show in your text, what exact safety regulated have been breached during the unidentified flight 6E-237

You can bring a civil case in a local court, if you feel that your right have been affected seriuosly.

Your expected expences for legal case can be:
- government fees start from 2500 ruppes, if in India, depenfing upon the court
- legal fees for assistance of a lawyer or of legal professional start
a) from !~10000 rupees + own efforts on the collection of the documents
or
b) from 20000 rupees if you wish to sit and talk to the lawyer over phone only.

I am not associated with the above air carrier, but just commented your "public complaint".

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@