IndiGo Complaints & Reviews

I traveled by 6e-675 from mumbai to chennai on 16/12/18 and noticed my newly purchased samsonite cabin bag was completely damaged. The ground staff officer mr shabeer 27816 registered a invoice for baggage replacement and promised that the bag shall be replaced with in 10 days. Now it is more than 45 days and there is no response from indigo officers....

Name-pranjal sakhala
Tickets cancelled-n6edlfgwh and n6ejff3pz
Full description - i booked my air tickets via goibibo and had to cancel because it was via ahemdabad for return and i didn't want it and first was over the permissible visa dates. So i request you to refund me the deducted money since it was cancelled immediately. Rs - 11775, 11400 was reduced from my account and it's not a small amount to me. Please help with this...

Sir i am homanath dhungana last week 22jan i book tickets of airline pnr sd8l4c ticket number sd8l4c/l/l from blr to ghy 7.30am that day flight was delayed and we land in ghy airport 4pm when i come out inot my tolley bag this bag containing luggage of 20thouand and some electronic itme pressures cooker mixcy induction ect i complain in guwhati airport and indigo costmoer care they said 48 hours it may be come till today 29 january after...

Please teach them good manners and how to treat customers. They don't even know the baggage size which is fittable in carry on. They are displeasing us when entering the airport reception till the baggage check in over. They don't have courtesy even if we carrying infant and luggage with us. Very disappointed approach. We will not recommend your flight services to any of our friends and we are not interested to continue our journey with you...

My son traveled by 6e 619with connecting flight 6e 719 from hyderabad to ahmedabad. He was to land at 1725h. He has now landed at 2230. The entire schedule of your flight has been misleading to the customers who booked in advance. Your promise of indigo always in time is untrustworthy. Due to the inconvenience caused now i’ll pay more than the ticket for the stay at ahmedabad. Further spoilt his early morning commitments....

We took a flight # 6e-1206 from columbo to pune via bengaluru. Pnr #: hc98ws. Return date: jan 26, 2019.
Upon our arrival home, we noticed that one of the bag had a blue
Sticker "security checked", we did not think much of it, until we emptied the bag and noticed that one of the crafts we had purchased from sri lanka goverment gift shop was missing. We had purchased 3 of the same item.

I do not have a problem...

Indigo customer relations
Jan 24, 2019, 1:54 pm (2 days ago)
To me

Dear sir/ma'am,

Thank you for writing to indigo.

With reference to your mail, we sincerely regret the inconvenience caused to you in this regard. Our endeavor has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services.
br...

We had 2 luggage bags. 1 was not getting opened even after we tried our password many times. Then after many attempts and hours wasted it got opened finally with the google of course. The other bag didn’t had the lock only. It was missing from the airport itself & we did complaint about it to the authorities and they said that the lock must be broken while the transferring process from plane to the conveyor belt but we let it go as we didn’t...

Dear sir,
I am chetan jain from rajkot gujarat. I have travelled from indigo on dated 18th jan 2018 from ahmedabad to kolkata and during my travelling the indigo airlines have mishandled my luggage and its broken.
I am in regular contact with customer care department and they always says one or the other reason and ask that i will get feedback after they got the confirmation from airport authorities arrival.
This is...

Flight 6e469, dt-18/01/2019-dpt time -17.05 i had travel from bangalore to jaipur when i reached there my baggage not reached there and baggage exist from bangalore airport now, and arranged to collect baggage from bangalore airport on departure date 21j/01/2019 (Flight no : 6e556) your authority also send message about this matter to bangalore and promise to keep the baggage till departure dt when we reached bangalore, they informed to us...

I had booked a flight from delhi to mumbai on jan 18, 2019 for 5.15 pm departure from delhi at around 1.19 pm that flight is cancelled due to bad weather however it was a sunny day & other airlines were plying passengers. Next available flight option was for 3pm & indigo was not giving alternate option through other airline. I had to stay additional day in delhi which costed htoel accommodation of approx inr 5000 & additional cost for booking...

My wife had travelled from ranchi to udaipur via flight no.6e-398/6e-2148. During security checkup at delhi airport t2 she missed her mobile phone. After boarding the plane airhostess was immediately informed and there was time in takeoff. Nothing happened. She filed her complaint at udaipur airport with all relevant document at indigo counter. She was assured that she will get the phone. But it is surprising till date nothing has happened....

This is by far the worst experience i have ever come across. My flight was said to departure at 7pm and i was at the airport 1 hour before and after reaching the counter for baggage drop, the indigo airlines staff says i can’t check in because i am late. I was well on time and after that, your staff wants to make more money and couldn’t even offer me the next flight. They said the next flight is full but they were giving seats of the...

We were supposed to travel from bengaluru to raipur (Flight no.6e - 405) pnr no. Ndl5tc. Our flight departure time was 7:50 am & we checked in on 6:35 am with 3 baggage.. I was traveling with a baby so after using changing room we reached on boarding gate on 7:30am. Staff on gate told us to sit & wait and after 10 minutes when we asked about status of flight she replied that flight departed before time... After happening all these we reached...

Respected sir/mam
I myself prof shajee balakrishnan was having indigo flight ticket of 6e-223 from bom-cok on 18 january 2019. This flight was cancelled in morning around 8am. Since i had to reach cok on that day i had to go with a connecting flight via blr. Ticket pnr-myvlgv-6e 6939/6965 connecting flight 18 jan bomblr/blrcok 12.40-14.20/18.45-20.00 was issued to me.in flight 6e-6939 i reached blr. Till then we knew the next connecting...

Dear sir

Online indigo booking initiated on 28.12.18 morning and made online payment
Rs.8919/- which got debited from my online bank account. Immediately upon this got message:
"dear indigo customer, we have not received amount of inr 8919.00 for the transaction id f651e66c4bf[protected]. However we are holding a pnr wiystt at the same price until[protected].41 am ist. You may click here to make your payment.in...

I was scheduled for cok - bbi flights 6e 537& 312. But was rerouted for 334& 6264. At hyderabad i met indigo staff, she made arrangements for my complementary. But when arrived at plaza premium, i was denied permission. They don't get any direction. Went and met a staff, talked to a manager, was told information being sent. But still i had to wait being quite embarrassed. No intimation still. At last a person at the counter called up some...

Hi
Rajani badmotha had booked a flight from mumbai to delhi pnr-uj513n of 1st january 2019 on 26th december 2018.
Due to some reason i hve cancelled the same ticket on 31st december 2018, as i got sms and mail of cancellation stating the details of cancellation as toatl deduction amount-3000 and refunded amount-3282/- and also stated that the balance amount will be credited to my account in 5-7 working days.
Today it...

Hi
Rajani badmotha have booked a flight of indigo on 26th january and cancelled the same flight on 31st january and got cancellation, refunded message saying deduction amount is 3000 and refund amount-3282rs.
It said ki amount will be refunded in 5to 7 working days. Today is 21st january and still i not recieve my refunded amount.
I hope u will be helping me....

My daughter traveled from Bangalore to Hyderabad on 17 January. The flight was delayed n added to that she lost expensive new baggage protector . They did not recover despite of Written complaints. The calls are badly handled with not much use ... very disappointing n irresponsible . PNR BL3ZXH. I’m not getting the call across n if at all any response it’s useless n take hours to get across. Playing with customers....