IndiGo Complaints & Reviews

I recently book my flight today 18 feb, 2019.
I booked it for april 24th, 2019.
However, after giving all my information, i went for the payment page and paid the money through my debit card. The money got deducted and after that it appeared fail. I did this through the official indigo app from the playstore. I waited for a while and didn't got any pnr number or any flight details.
I called the customer care and said they didn't got the money and told me to called my bank. I called my bank and they told me to wait now...
Now i don't know what to do... Please help me... I can also share all the transaction msgs and the transaction numbers... Please reply

My name is Ashok Sharma. I live in Dubai.
I had booked my flights as below:
Bangalore- Raipur by 6E 405 dep 07.50
Date of booking: 27 Jan 2019 Date of travel: 20 Feb 2019 ( PNR- ZCBJGI)

Raipur- Bangalore by 6E 406 dep 10.20
Date of booking: 27 Jan 2019 Date of travel: 22 Feb 2019 ( PNR- LLW25E)

On 17 Feb I received mails from Indigo Airlines that due to operational reasons both onward and return flights are not operating and they re-scheduled to
6E 828 dep 19.05 on 20 Feb
6E 708 dep 17.15 on 22 Feb
Both the flights are indirect via Indore.
Since both the re-scheduled flights were not suiting me due to big time difference from my original booking as I had connected International flights., I made international call to see if there are other better options. The customer support lady informed that there is one flight at 04.55 AM on 20th Feb via Indore. I said that seems ok but I will confirm after sometime. But within minutes I received a mail with revised itinerary from the airline without my confirmation. A big surprise for me .

Anyhow I re-looked at my travel plan and decided to cancel my trip to India. I cancelled my international tickets and as such domestic tickets also needed cancellation. Today when I asked for cancellation and full refund as the changes were from their side, I was shocked to note that in the name of company policy they will charge full penalty for Bangalore- Raipur sector as they issued revised itinerary. This was not confirmed by me in any case. Now they charged me full fare AED 156 (INR 3060). as cancellation penalty.

This is gross cheating in the name of vany policy. I expect the company to correct this and make full refund of fare.

Regards

Ashok Sharma
[protected]@gmail.com
[protected]

Bag missing from airport... Not come in belt after landing flight... My frnds bag comes but my bag not come... Lot of material like costly cloth shoes... Etc are in bag... Black colour bag as shown in photo... Two wheeler bag... It was.
Trying to find it as soon as bcoj m here in goa with out my bag.. No cloth hiw can i manage.. I dont have money... To return...

Kindly do need ful as soon as possible.. Plsssss

There was total mismanagement of handling the people at the checkin counters of indigo at ahmedabad domestic airport in the evening of 17th feb. People from all the queues were merged at the end into the 2 counters which resulted in chaos despite being in queue. The person handling the queue disappeared from the scene and was nowhere to be seen. People had to manage themselves. Many people who were behind us got ahead in the process and there was no order. 3-4 counters were empty but not opened.
We expect better management at the checkin queues and counters than this. Also the staff should behave more responsibly and manage the queue better.

Ms subhi, indigo job consultant, called me (28/01/2019) and took my interview regarding job at indigo airlines as a air ticketing in umroi airport, shillong.
They took 26000 in total, i. E security fees, application fees and documents verification fees.
Kaushal dutta, the hr and the account holder, they had sent all the job letters but when i asked them for joining date and employee id they never confirmed to that upto date.
I asked the consumer court to please find these culprits and job scammers and teach them a lesson for scamming people as such.

I had booked flight for my family and self on 1st morning 0100 am flight since we need to reach by morning for attending a function. Without any intimation or my consent, my flight has been postponed to 1st evening 0645pm. This is unreasonable and caused havoc to my entire plans. I need our tickets to be reschedule by indigo for the 0645pm flight on 28th feb at no additional cost.
Pnr no: rheq7t
Name: ananthakrishnan a
Mobile: [protected]
Email id: [protected]@gmail.com
I am awaiting a very quick resolution for the same.

I had booked my ticket through happyeasygo.com website for the flight 6e 769 for 17 december 2018. I lost my boarding pass and now i need to submit it in the office. Please help to get my travel certificate as when i am trying to request for travel certificate it is showing error "entercorrect email address".
Ticket no zdilrs
Email - [protected]@gmail.com

I had booked raipur-delhi-amritsar on indigo for travel on 14th feb. (Te2t9m). You cancelled flight no. 6e 2894 (Del-atq) and sent me an sms asking me if i want to reroute the flight or get refund. I went to the site and clicked refund' for there are good delhi-amritsar trains. But you cancelled not only that flight but also my raipur-delhi sector. I phoned and protested, but to no avail. Finally, i tried to book raipur-delhi afresh, but could only do so via kolkata (Klu3vh) and this cost me rs.8, 900. It is your fault that i had to spend an extra rs.8, 900 and so you should refund me this amount. My name is lakshmi krishnan, address 36/4a maitry nagar, bhilai, chattisgarh 490006, email id is x. [protected]@gmail.com

During my flight from HYD to BBI on 06 Feb 2019 ( flight # 6E6264 PNR # MG31UJ ) I have been charged wrongly. In the first instance she charged me Rs.250/- and after realising its a master credit card and eligible for 20% discount she cancelled the previous Invoice and again charged me for Rs.200/- and returned me the first charge slip also. But to my surprise there is no cancellation or refund of the first charged amount.

All copies attached which is self explanatory. Hence please refund Rs.250/- immediately.

Regards,
AKSHAYA KUMAR ACHARYA ( DEFENCE)
MOB -[protected]

On 14/2/2018 i was travelling with my wife from goa to delhi by flight no. 6e 332. I had already chosen & paid for my seats 1d & 1e online & had only one medium size bag. As i approached for check in on the first counter, which was empty, the lady there priyanka told us that you cannot check in here go to some other counter. I told her that i need to take a pic. (Which i did not take) & send it to the manegment to see that inspite of the counter being empty, the staff is refusing to entertain clients.
So as we were moving to the next counter, which was also empty, priyanka told us to come in the queue. When i asked her that which queue was she talking about, then she got up & realised that there was no queue.
Now your other staff member miss/mrs farheen on the second counter was even better.
She said that delete the pic showing empty counter of priyanka or i will not issue your boarding pass.
Are your employees there to harass & black mail customers. You should give them training that they should polite with customer as they are not doing favour
To them.
Mr rahul bhatia was one year junior to me in school & as a mordenite i will
Inform him about this but never ever travel by indigo.

I booked and payed a ticket with mymastercard, online at the indigo website for 8000inr and receved confirmarion. The next day i receve a confirmation of the same flight on my name booked and payed by my mastercard for 150 euro (Same as 12000inr). But this last ticket i did not book. I email and call them, and they tell me they got the payment and booking don by me and they can cancel my flight with a fee around 4000inr. If you ask me it is a planed consious crime. What are my options, cancel the flight lose the cancelation fee and get it over with. Or will they return my full money? How can i prove?

I lost my trust in indigo.

I got a call from a lady saying that your resume short listed for interview. I checked in truecaller it showed indigo airlines delhi. She said to pay rs 2000 for process which is refundable and take online test from indiabix. I did. Next day i got call from same lady connected to their hr man who told that rs 2000 is for registration asking to take document verification by paying rs 6000 which is refundable. I asked for other details and process of interview then call got off. Again i called twice and asked that lady to inform me the process which she didn't do. As i was desperate in getting the job i did pay my hard earned money. (I have not named anyone because i dont heard their name properly throughout and all the conversations). I am disclosing the account number to which i have done payment, mail id along with the phone number from which i got call. So i request you to kindly take action against this please seriously so that no other can suffer.

Phone number: [protected]

Please send your document like.
Resume,
1 photo, 1 id proof, higher qualification certificate on this mail id.-
Hr. [protected]@outlook.com

Dear candidate,
Complete your process with this account details.
Sbi bank
Name= abhishek raghuwanshi
A/c no= [protected]
Ifsc code= sbin0005089

False/ fake recruiting
Complaint status
[feb 14, 2019]
Indigo customer support has been notified about the posted complaint.
Verified support
Indigo customer care's response, feb 15, 2019

Hi sunil,

We would like to clarify that indigo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with indigo. All appointments and recruitment related work is handled by genuine and authorized officials of the human resources department of indigo at its gurgaon office or any location officially designated by authorised officials of indigo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our careers website and upload your resume at https://bit.ly/2hglmLT. if your resume gets shortlisted you will be contacted by indigo’s recruitment team.

Regards,
Team indigo

I am getting calls from "indigo airlines" as it shows in true caller again who speaks nothing like a blank call from same number i mentioned above.

I did not understand how this resolves the issue of false / fake recruiting by blank calls from indigo airlines and their support team telling me to apply and if shortlisted again they approach us?

How can anyone believe again that it is indigo recruitment team in who actually approached us in real?

Please be clear with what you are process of recruitment is first, to all the individuals who want to join in indigo. So that no can get bluffed once again.

Please take action on the state bank account number and person to whom i paid money. You did not mentioned anything about this. What action are you going to take against "abhishek raghuwanshi"

Please let me know how can i get my money rs:2000/- back?

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AirlinesIndiGo regarding money fraud and fake appointment letter.
[Resolved] Indigo Airlines — regarding money fraud and fake appointment letter.

6 Reviews
Mohd mehdi ali on feb 14, 2019
Submit a Complaint
Dated 14.02.19. My name is mohd mehdi ali. I have applied a job in Indigo Aviation after applying in the next moment I got reply mail from [protected]@gmail.com When I am see mail call letter from indigo airlines in mail mentioned that please security money deposit 4500 for Interview process as per instruction i have paid the security deposit. Then I got a call from Mr. Amar kumar from this number ([protected) He was saying that I have to submit security deposit amount 12000/-.and He given me bank of India account no: [protected]. Account Holder name is Mr amar kumar SO Gha. I have deposited amount and called Mr amar kumar after payment then he was telling me send me deposit slip in whats app no ([protected]).[protected] and I have sent a pics to his whats app number then he said send you filling form my all educational details and and send this mail [protected]@gmail.com After 2 days he was telling me I got selected because I recommend 3 candidates and selection person you are the one. He was telling me you are selected airport representative in RGI Airport in Hyderabad and joining date will be 25 feb 2018. He told me before you received joining letter I have to deposit 14000 for company bond after 18 month return with your salary and deposit same account I have deposited amount on next day I received joining letter by mail. I am sending this joining letter through this indigo airlines portal. Kindly help me. Reply to me [protected]@gmail.com

Dear sir/madam,

I am writing this in relation to the services at ahmedabad airport. I reached today in the airport 2 hr prior to the departure. But the airport was very rush with passengers. I asked indigo executive regarding my flight and also showed her my tickets. She told your flight is delayed so no worry on the time. When i reached the counter, they informed me that there is no option and now it is closed. And they did not support anything after that. As a business traveler, i used to fly in indigo. If i don't get proper resolution for this, i or any of my business staffs will not fly from indigo in ahmedabad airport.
Nb: more than 10 people missed the flight at the same time from ahmedabad airport due to this reason.
My pnr:sest4m
Source and destination: ahmedabad to kozhikode


Regards,
Swadeque ek

Hi,

This is regarding complaint against indigo way of treating customers.
Incident is on 14th feb 2019, flight no 6e163 (Bangalore - lucknow) morning 11:15 am departure.

I had reached bangalore airport indigo counter at 10:40 am (It was late as there was huge traffic), but as i am travelling by indigo from last 5 years continuously. And i was travelling with my wife and my parents. Total 5 passengers.

I had already done the web-checkin. As i reached the counter, the lady at the counter started with the process, but then the manager came and he stopped her from doing the checkin.

I inquired with him, he said if you need on priority, then you have to go to counter number 33 and pay some amount, we can't checkin you on priority like this. When i said i can pay the charges he said that the counter is closed.

Then he assigned some other manager and he said him to look into the matter but don't process the checkin. Is this the way indigo is treating the passengers.

When i said that we don't want to checkin the luggage and just you send my parents in the flight with hand luggage, me and my wife will come in some other flight, then his response was that you should have given this option at the start, we can't give you these options. Even then 20 mins were there for the flight to take off.

Just because he has to do some paperwork, as he said, he was not ready to take even 3 passengers in the flight that too with hand luggage.

I requested a lot to the managers to allow atleast my parents, but in the end they didn't agree. I have to attend the marriage and i was not able to attend that.

I want the full refund for my 5 tickets.

Is this really the correct way of cooperation and what about my loss of money which i born because of non cooperation

Regards,
Rishabh
Mailid: [protected]@yahoo.com

I got a call from a lady saying that your resume short listed for interview. i checked in truecaller it showed indigo airlines delhi. She said to pay Rs 2000 for process which is refundable and take online test from indiabix. i did. next day i got call from same lady connected to their hr Man who told that Rs 2000 is for registration asking to take document verification by paying Rs 6000 which is refundable. I asked for other details and process of interview then call got off. Again i called twice and asked that lady to inform me the process which she didn't do. As i was desperate in getting the job i did pay my hard earned money. (I have not named anyone because i dont heard their name properly throughout and all the conversations). I am disclosing the account number to which i have done payment, mail id along with the phone number from which i got call. So i request you to kindly take action against this please seriously so that no other can suffer.

Phone number: [protected]

Please send your document like.
Resume,
1 photo, 1 Id Proof, Higher Qualification certificate on this mail id.-
hr.[protected]@outlook.com

Dear candidate,
complete your process with this account details.
SBI BANK
NAME= ABHISHEK RAGHUWANSHI
A/C NO= [protected]
IFSC CODE= SBIN0005089

Hi,
My name is gyanoday from allahabad, got the mail and call from-aviationcareer. [protected]@outlook.com and mob no.+[protected] name govind sharma, told me that my resume is shortlisted if you are interested you have to pay 2000 security money for the interview, i have paid the amount and he called me for the interview for telephonic round, after that he said i am selected for the varanasi airport as a ground staff, and said you have to pay 15000k for medical certificate which will be refundable. I paid the same.. After that they are not answering my call... I think they blocked my number... Please do the need full action... So we can save others.

Sir
I was taken your flight ticket dated on 25/01/2019, timing at 9.45 pm. I was entered your boarding timing at 9.05 pm and i was reported.
Your boarding pass issued person simply rejected me why it was closed our boarding time at one hr before so we are not allowed to permitted to you. I asked and requested to your customer care so many times and then your boarding people converted to another flight with extra ticket amount rs 2500 /-.
Now, what i am asking to reporting to you and which is pre - planing to collect the passenger. This is purely offence and cheating.
Please explain what is the use of closing your boarding before one hr. Sir all verification was finished before boarding. So that, is a pre planing to cheating.
I kindly requested to you please return my amount as soon.

Thank you
Veerasekar rasakkannu

On 14th feb 2019 my colleague and myself were supposed to catch our connecting flight from ahmedabad to hong kong with indigo airlines. However, the two days before the flight we received a message stating that our flight timing had changed due to operational activities in the airport.
I have been receiving alert on my email that my flight 6e 893/1773 from ahmedabad to hongkong has been rescheduled from 5.10pm to 3.00pm. (Amd-blr). While booking tickets for indigo airlines online through their website or app, the prices are different that day when i booked that flight both flights were available that 5.10-7.20/11.40-07.45 (Amd-blr/blr-hkg) & 03.00-5.45/23.40-07.45 (Amd-blr/blr-hkg). But i chose 5.10 flight by paying higher amount so that i don’t have to wait more at airport. However, they shifted us in that 3’o clock flight which is cheaper then what i actually booked. Have indigo done this intentionally? It's a case of cheating because i never face such things while booking for other flights like spicejet or jet airways or any other flights. It's a fraud from indigo airlines for earning more money of common people.
And also it looks like they do this re-scheduling a lot. Why have so many itineraries to select from while booking if you cannot run those? I called up the customer care and requested to change the flight to some other timing which is available for that day only after 5’o clock, just so that i have not wait more than that for my next flight at airport. But i was told about the policies and stuff that only two options are available that they are ready to pay full refund, or they can arrange flight one day before or after, seriously guys? You people are not valuing time of your customers and changing flight timings frequently. I paid rs.5000 approx. Extra only for that 5pm flight so now if you can’t provide me flight after 5pm than refund me my rs.5000 extra paid for the flight or else give me lounge facility for my waiting period till next flight.
This concern is not only the amount which i have paid extra but obviously my time which is most valuable for me so i would request higher authority of airlines to take some corrective action for this kind of situation and provide solution as per customer expectations. I am really surprised to listen the customer care reply that they can’t do anything inspite of supporting us as i am a regular traveller.
Indigo flight is well known for their punctuality only but by having this worst experience, i would say that this is really a #. I would really want the higher authority of airlines to take some strict action on the same and give me solution as per my expectation and conveniency. Also i would request not to reply me with the policy and procedures which are not at all suitable and best for your customers.

I booked a flight from Hyderabad to Pune (6E- 496) with PNR SM6C5E for 7 feb 2019 to start at 14:25. Due to traffic I reached at the counter at 13:40, but was refused entry very rudely and told to book another flight even when it was mentioned 25 min in message. I booked another flight (6E- 118) with same PNR scheduled for 22:05. I stayed at airport. At about 19:00 I checked in and with my boarding pass reached the boarding gate.
At 19:12, I got a call and message stating the flight was cancelled.
Now, I was given a flight to Pune via Bangalore.
From Hyderabad to Bangalore (6E- 6505) which was scheduled for 20:35 started at 23:56 because it was firstly late and then the pilot realised his licence was cancelled after boarding started, so a another pilot was arranged.
Then from Bangalore to Pune( 6E- 699) scheduled for 3:05 started at 5:45.
I missed my appointment and need compensation from Indigo, because of their terrible mismanagement I faced a lot of inconvenience and fear for my safety. I would not have this all, if only they would have allowed me in at 13:40.