IndiGo Complaints & Reviews

I booked package for goa from getpacking. Indigo.in for 6 persons almost a week ago and made full payment of rs 74724 but still my package is not confirmed. I requested indigo executive to kindly cancel 2 passenger from package namely ashish yadav and shilpi yadav and also to confirm me my package by sending me seat no. Of flights and hotel booking details but still he didn't positively confirmed me. I am very much dissatisfied by indigo service as my package was on one day hold then for a week and now again for next one week. I made payment in full but still my package is on hold, why it is not confirmed yet and it is still showing payment confirmation awaits? Dissatisfying completely.

I was traveling along with 18 more passengers from bagdogra-kolkata - chennai (6e 534)- pune (6e 385) (All indigo flights) on 9th february. Our flight got delayed at bagdogra and kolkata due to which we missed our flight from chennai. The rescheduled flight that was given to us was chennai-bangalore (6e 6251)-mumbai (6e 424). From mumbai to pune via road. We have now been at the mumbai airport for more than 2hrs and are stranded since no transportation has been arranged.
We are in transit for the past 23hrs. The whole situation has been horribly managed. No consideration for the passengers is being shown. We were not even provided with basic facilities like water, food, accommodation and transportation. There were several senior citizens and single ladies traveling with us.
The concerned authorities/ personnel are
Bagdogra - all of indigo ground staff
Chennai - reservation counter staff specially mr ujwal who failed to inform the ground staff at mumbai airport to arrange for transportation from mumbai to pune (Aa told by the mumbai ground staff)
Mumbai - ground staff who are still trying to arrange for transportation for the past two hrs and we are still waiting (Sitting on the floor bcoz the sitting area is full). Special mention to miss shweta of mumbai ground staff who is extremely rude and ill-manared towards the customers.
Hope you take this complaint seriously and do something about it and improve your services and management.

I booked cargo via bangalore to imphal on the 9th feb 2019, after paying all cargo charges using my debit card. I got a call back from those on duty at the booking counter asking for my debit card no. Threatening me to delay my cargo if not provided. I wonder why indigo cargo booking counter would need customer's banking details or card no. For office purposes. If it is unusual practices by indigo employees to ask customers sensitive personal banking details, this has to be looked at the earliest.

Thanks

I have just collected my suitcase after landing at jaipur airport (Travelling on mumbai to jaipur flight no. 6e 998) to my dismay, when i collected it, my suitcase was broken due to mishandling by the airport staff. Kindly compensate me as i will have to buy a new suitcase which will cost not less than rs 8000/-
I am enclosing pics of the suitcase.

Passenger name: laveena sood
Date of travel: 9 feb 2019 22.10 hrs
Airlines: indigo
Pnr no. Gjkryn

I want to make a complaint about the incompetent indigo services as they refuse to change the flight destination upfront unprofessionally when called customer services they don’t know what they are talking about & are repetitive in their argument. I need to either change the flight destination or get the full refund on cancellation. Because it was error made on booking website when booked this ticket destination was suppose to be from delhi to srinagar but ticket was booked opposite way. No body is helping me out to get this resolved. That’s why i meet file a complaint

I and my friend booked an indigo flight from bengaluru to jaipur with the following pnrs bch44p and iynsky. Our flight was scheduled to depart by 9.05 pm of 8th feb. But we were communicated a delay of 1 hr by sms, mail and call around 4.50 pm. The revised departure time was 10.10 pm. Because of the delay, we reached airport by 9.05 pm and was in check in counter by 9.15 pm. The lady at the counter said we can’t checkin as we are late. We said we are not late and we still have 10 mins for checkin to close. She directed us to counter no 24 where the staff named aashish told us that flight departure was revised to 9.45 and he called us to inform. We said we did not receive any calls. He said he cant help and all he can do is give tickets in next flight which is by 11.50 pm. But when we went to reservation counter we were told that flight is already fully booked. So the lady at the reservation counter said next earliest flight is only by 7.30 am which is via hyderabad to jaipur reaching by 1 pm of feb 9th. Then we went back to aashish and he said somebody booked online for 11.50 pm flight, so he can get us ticket only 7.30 am flight. We asked him to provide ticket in alternate airlines which he denied. By the time we bought new tickets for 7.30 am flight, our friends travelling in 10.10 pm flight, said the flight departed only 10.20 and it was not preponed. When we asked aashish about the same, he said it could be due to lot of reasons like clearance, weather, etc.,

After completing checkin and security checkin, we contacted the shift manager mr. Aarun and he mentioned flight was neither preponed nor over booked and he doesn’t know why we were denied booking. He infact showed us the departure time and passenger count in computer which 10.10 pm and 180/182 were boarded.

With all these we could understand that the checkin counter staff aashish literally lied to us on face for his personal gains and denied booking for us. This caused lot of trouble like staying over night in the airport, no dinner in the airport, reaching by 12 hrs late to the destination, missing the programmes planned in the destination, loss of money for the hotel we booked for accommodation.

I want to know clear reason why we were denied boarding and who travelled on our places and what was the relationship of that passenger to aashish. Why did he lie that flight is preponed? Why did he lie about the seat availability in 11.50 pm flight? Why did he behave rude to us? Why did he lie again when we asked why the flight departed later than 10.10 pm instead of the preponed time 9.45 pm?

We want aashish to be terminated from his job immediately and file a legal complaint against him for using his authority to cheat passengers who are educated like us. If he can lie and cheat educated people, he can do anything to innocent and uneducated people who can speak only their native languages.

In addition, i want indigo to pay compensation for
1) denying our boarding,
2) lying to passengers for personal gains,
3) behaving rude to passengers
4) falsely blaming passengers to be late
5) making us sit in airport for 10 hrs
6) not providing accomodation
7) making me reach the destination late by more than 12hr
8) delaying all my appointments
9) for wastage of my hotel reservations.

I also want to thank mr. Aarun who was polite enough to listen to our concerns, provide us lounge access and confirmed to takes
Actions if complaint is raised.

Timelines for reference.
8/2 4.50 pm flight delayed message was communicated from indigo via sma, mail and call.
8/2 9.05 pm reached airport
8/2 9.15 pm we were in the checkin counter.
8/2 9.17 pm lady at the counter said she cant provide boarding passes as we are late for the flight. We said we still have 10 mins for the counter to close. She said she cant provide and contact aashish at the counter 24.
8/2 9.20 pm aashish said we can’t board as we are late. Flight was preponed to 9.45 pm and indigo called us to inform. We reverted saying no calls were made. He denied to listen anything and said he can give alternate tickets for 11.50 pm flight for free of cost as a favour.
8/2 9.30 pm after fighting, we reached reservation counter and the lady over there informed that 11.50 pm flight is fully booked.
8/2 9.35 pm we again spoke to aashish and he again lies saying someone has booked online and he can offer us only 7.30 am ticket in the morning (9/2)
8/2 10.05 pm received new tickets for 7.30 am flight.
8/2 10.10 pm our other friends in the flight confirmed flight did not depart by 9.45 and only by 10.10 they were in runway.
8/2 11.15 pm we met shift manager mr. Aarun and he confirmed that flight was never preponed and we were able to see in his computer the same.

I want to reschedule my trip to september due to death in my family but the airlines is charging rs. 2200 per ticket for rescheduling which was not specified earlier and now i might face huge losses as cancellation also is making the same amount of losses. Such inappropriate and unethical behaviour can hamper the image of the airlines as we might move to the consumer court and also press as such policy was not mentioned during the booking....

Hello,

My flight (Pnr-cyql9v) was first delayed and then got cancelled.
I got 2 messages.in case of any cancellation due to any reason, the passengers have to be accommodated on other flights available on that day to the destination or by different routes. So i called to confirm the alternatives.
Up to my surprise, the customer care executive told me that 'you denied alternate flight but chosen refund' and provided me some fake ip address. I got it now. They cancelled flights at last moment so that we book again at double amount.

I would like to state. I haven't chosen any choice for refund, i want alternative for the cancelled flight from indigo's end. My next steps would be filing a lawsuit against this type of fraud.

I was traveling from varoda to lucknow with connecting flight of indigo on similar pnr w92z8b the first flight was delayed due to weather due to which my connecting flight of same airline was missed. The airline did not arranged alternate flight i. Immediately due to which i have to sit full night on airport without sleep and food. Manager was missing on airport that time i called call centre too for help no was provided i asked ground staff for help who booked next day flight but still no accommodation or fooding provided. I can't sleep full night and waited for next day and suffered too much. Due to which i have to sleep next day full and got my professional loss of rs 50000. All due to mistake on part of airline i faced such loss.

My pnr no. Is jhlk9q... On 07.02.2019 travelled from coimbatore to indore via hyderabad... After receiving indore while i'm collecting my check in luggage saw that my travel bag is damaged... I put a padlock on that, but it's not there & it's affects my zip holder also... I registered my complaint on your help counter on arrival area... She took a snap of my bag & my pnr details also... Kindly take a necessary steps for this... Kindly do the needful...
Thanks,

Stephan dass

I had booking of 8th feb 2:10 am from pune to delhi, but my flight got cancelled (Pnr - ef3znj) due to which i missed my next flight delhi to dehradun (P5t4vy). I talked to customer care and they just refunded 2100 rs of pune to delhi but as flight got cancelled from your end why would i bear that loss of next flight. Indigo does'nt care about their passengers. I would never recommend it to anyone as their staff is so casual and they don't have anything to say then sorry.
I am frequent flyer and thought it would be a good choice but this wasn't expected from indigo.
I would be expecting to get compensation amount as its their fault but they hardly bother about it.

Dear sir,

I have made a request to indigo airlines to do a correction in name within 24hrs of booking. As per them the applicable window period to do the corrections is only 2 hrs from booking. So i accepted their rule and asked for cancellation. They are supposed to revert to my initial request within 24 to 48 hrs. They were able to reply only after 4 days.

When they rejected my request i had to accept coz its their rules. When i asked for the cancellation of the ticket they confirmed back the charges would be rs3000/person/flight. I accepted this and asked them to cancel the ticket.

Now their cs is saying that the charges are increased without any reason. Just coz i made a booking i had to cancel the ticket. But giving the charges in email and then increasing the same is not acceptable. I wanted a professional solution for this issue.

Pls help.

From
Mrs. Sheela venugopal
E-1101, mahindra splendour, lbs marg, bhandup west, mumbai - 400 078

Sirs,
Reg: unfortunate horrifying experience during the mum-hyd flight 6e-461 today
—
We had a horrific experience today (7th february 2019) morning during our flight 6e - 461 from mumbai to hyderabad. The flight was just taking off, around 7:30 am, the seatbelt signs were still on, when all on a sudden the door of the overhead luggage bin opened up and one of the bags stored inside toppled out and dropped on my daughter's head and then fell down. My daughter was seated on the aisle seat 27-c. (I was sitting on 27-b.) some passengers screamed, but no one from the cabin crew came rushing to look into this and offer any help.

After some time a passenger seated on the seat across ours unfastened his seat belt, got up and came and shut the door of the overhead luggage bin and then went back to his seat. Until then the door of the overhead luggage bin had stood open!

After about 10 minutes, when the seat belt signs were put off, it was then that one of the cabin crew came to put back the fallen bag inside the overhead luggage bin and asked my daughter if she needed some ice, if she was okay. My daughter not wanting to create a scene said she was okay and told me to let it be. It was really by god's grace only that my daughter escaped from getting badly hurt.

But i dread to even imagine how much worse could have happened, during the time the door of the overhead luggage bin had remained hanging open! When i asked the lady crew how the door of the overhead luggage bin (After closing), could have opened up just like that and the bag tumbled out, she said 'i don't know'. And that was the end of the matter as far as she was concerned.

I have narrated this incident here just to bring the safety hazard and the lax attitude of the cabin crew present to the notice of the authority concerned.

Hoping for favourable action,
Sheela venugopal.

7/2/2019

My flight was booked for today 06.02.2019 from delhi to banglore at 7:55 AM
I reached airport at 4 AM in the morning and my checkin was done before 5 AM.

Then I was waiting for flight doors to get open.

Just before 7:30 I was about to board the flight suddenly I felt ache in my stomach So I have to go to washroom.
But when I came back flight doors were closed and I was said that I can not board the flight.

Then I have to pay RS 1000 extra and board your indigo flight at 9:35.

When I was in washroom I didnt hear any announcement / final call with my name.

Nor any phone call was there on my phone.

So, without my fault I have miss the flight, pay RS 1000 extra and then board the next flight.

I also has an important meeting in banglore which was also missed and I have to take 1 day leave from office.

Kindly compenstate my loss.

6E 731 on 6/2/2018 11 25 amdeparture from Varanasi.Seat 23A.I sustained injury to my left forearm during flight due to malpositioned and loose amrest left side.The flight attendant shouted at me when I complained about this at guvahati, which caused physical and mental agony to me. For last one week I have flew atleast 5 times in indigo and never had such an experience.Will go to consumer protection forum and social media if prompt action is not being taken.
Mr Arun N

Indigo informed by message and mail just two days prior boarding regarding rescheduling of my flight from Bangalore to Bagdogra on 9th Feb and if i want to cancel they will refund complete amount .

I called customer care regarding my flight, which is rescheduled by Indigo . I have to reach Bagdogra by 9 :00 AM, so i booked this flight . How can Indigo reschedule my flight .

I have wasted lot of time with customer care.
Customer care representative told me that i can get a full refund, so i asked them to cancel and i booked new flight from spicejet.

But again now they call me back and say that we cannot refund full amount. Why is Indigo folling customers?
I would like to request for a full refund plus also a compensation of 10, 000 Rs for waste of my time and money .

Domflight
Mon, feb 4, 9:28 pm (2 days ago)
To me

Dear sir/mam,

Greetings from happyeasygo!

Please find below the rescheduling charges and reply us back if you need to make any changes in your booking:

Passengers detail: mohammed zabiullah mohammed asidullah and rest all pax

Trip[protected]

Old flight details - 6e2376 / economy departure del / 21 feb, 2019 00:05 arrival blr / 21 feb, 2019 02:55

New flight details - 6e2376 / economy departure del / 23 feb, 2019 00:05 arrival blr / 23 feb, 2019 02:55

Airline rescheduling penalty

Fare difference

Heg service fees

Total penalty

2500

500

1500

4500

*charges mentioned are per passenger*

Kindly advise if any further action required, please feel free to reply us back to this email or call us at[protected].

Dear team,
I travelled from kolkata to bengaluru dated 05/2/19 via goindigo, flight no 6e-875, pnr no pduegp. Wheel chair was combined with the ticket.
At kolkata airport, the service was very good and wheel chair was also provided. But at bengaluru airport, there was no wheel chair. On requesting the ground staff of indigo, they refused to provide any help. Being a patient with hip dislocation issue, i had to walk down all the way to the exit gate.
This type of irresponsible behaviour was not expected of indigo. I would like to claim reimbursement for all the harrasment that was caused due to negligent behaviour of the staff of goindigo. Serious necessary action should be taken.
Awaiting to here from the team.

Dear sir i am frequent flyer of indigo flight. I had traveled many times from delhi airport, with same id of my 10 years old kid i am from nepal me and my wife hold mrp passport but my kid hold school id. Check in time i got unnessary harresment for kid id. Privious days no one were asked passport for baby. Why there are any changes of rules or not? Inform me if any changes of flying rules otherwise kindly confirm your new staffs that no one passanger could get harresment in future. Thank you.

Sir
I have been recieving indigo airlines call letter for interview. The mail has an attached file describing the interview details. It asked me for a refundable deposit of rs.9650 with gst. I could tell that this a fraud. I am submitting the phone number and account details herewith. Please take immediate action to stop these people from stealing the money of the ones who believes that this is a real opportunity.

Bank details
Canara bank
In favour of indigo accounts manager
They gave me the following contact number for more information about the account.
Mr. Alok saxena
Mob. [protected]
Email: [protected]@hrgoindigo.in

Please take immediate action as they have conned many people already.