IndiGo Complaints & Reviews

I, Gaurav Kankani, had booked tickets for my flight to Australia via Kuala Lampur and Denpasar. IndiGo staff at Delhi International Airport refused to give me the boarding pass even though all my credentials were in order. Their staff said that they did not issue me the boarding pass saying that I am not having a visa whereas I was eligible for Transit Without Visa(TWOV). I have travelled by the same route while coming from Australia to India and I did not require any visas at all. Inspite of my repeated requests to speak to their superior personnel Mr. Dharamvir refused to do so and I had to miss my flight and my further connecting flights as well. I am missing out on my studies and due to this incident my entire trimester will get derailed. When I requested Mr. Dharamvir to give me a written statement regarding the reason for denial of my boarding he refused to do so and then another Indigo staff going by the name Pushkar threatened me to beat me up. I am sure all of this was done to me because of their vested interest.The airport staff was witness to this episode and suggested me to file a written complaint against the Indigo staff, when Mr. Dharamvir came to know of this he tried to stop me at the airport and even tried to snatch my phone.
P.S. the details about the TWOV are also mentioned here, http://www.klia2.info/trips/malaysia/malaysia-visa-information
on the Kuala Lumpur International Airport website. According to which I am eligible for the same.
I am also attaching the copy of my travel itinerary which has details of my tickets to and from Australia.
I urge you to take appropriate actions against the IndiGo airlines and their staff. Furthermore this entire episode took a toll on my health causing me to have a severe anxiety attack.
Regards
Shyam Kankani(Father of Gaurav Kankani)
+91 [protected]

Hi,
I had travelled from Pune to Hyderabad with my 4 year old daughter on the 31st of dec 2018.
PNR for which is IN8YRB.

On receiving the bag in Hyderabad i was shocked to see that the bag had been torn apart from both the sides. There is no possible way that a bag can be mishandled in such a way that it gets torn this way. I immediately informed the ground staff regarding it and they offer me an indigo voucher of just Rs.1500 as compensation.

Just to let you know, that my bag has been damaged beyond repair. The bag was hardly 8 months old and in excellent condition. The bag was a leather one and had costed me more than Rs. 5000. How does a compensation of Rs. 1500 justify for the damage.
Moreover, the tear from both the sides was so big (around 8 inches)that things were falling out of the bag. I was not sure at the time of collecting the bag that what all could have gone missing from the bag. On raising this concern, i was told that i could go home and inform later if anything had gone missing.
On a thorough searching of all my bags, i have realised that my spectacles case containg my pair of glasses has gone missing. They were a Tommy Hilfiger brand frames and had a value of more than Rs.14000.
On finding this i called the customer service to inform them about it and what they told me was that they cannot offer anything more than 1500 voucher. I told her repeatedly that i Cannot accept such A petty amount as it is nothing compared to the loss that has incured. Also would like to comment on the behaviour of the representative who spoke to me. She was senseless and repeating the same thing and which was irrelevant to what the issue was. The airlines has simply denied to take any responsibility of mishandling and pilferage and have refused to look into the matter any further. May be someone had tried to tear the bag hoping to find something as the bag had tags from the international journey taken 2 days before this trip. As this irreparable damage has been done by the airlines, they should take the responsibilty of either providing a replacement bag of equal value or provide an appropriate compensation.
And for the missing frames, they could have either assured that they will tleast try to trace the lost item. But they were least bothered and did not want to do anything from their side. The frame value are of around Rs. 14000 and i expect that they provide an appropriate compensation or replacement for the same.

Thanks,
Rohini.

Faced a very bad experience on the indigo jaipur-kolkata flight. Everyone on board the jaipur to kolkata indigo 6e-237 flight had a narrow escape with death. The cabin started filling up with smoke, which made breathing difficult. The horrible part was no oxygen masks got deployed down. Adding more to chaos, the crew was falling short of supplying handheld oxygen cylinders to passengers who were finding it difficult to breath. All the passengers feared for their lives since the smoke kept filling up the cabin. Seeing such a dire incident in the flight, i was constantly praying to god to help us land safe so i could see my parents and grandparents at a family event for which i was travelling to kolkata. Somehow 30 dreadful minutes passed in flight and as the flight neared the airport, the smoke in the cabin had already swallowed-up all the visibility in the cabin of the indigo flight and many o[censored]s had reconciled to our fate! Now at this time, already some passengers were running out of breath. Finally, the flight landed but that was not the end of the torturing on board experience. We were forced to exit in a haphazard manner without proper assistance. Everyone was pushing hard for their lives and now the crew had totally lost the chance to accommodate exit in a safe manner since they were busy on their own. Running down the cabin we came down through the chute in the emergency exit at the back of the aircraft. Due to this i and one of my family members got some bruises and scratches all over the body. I know this was indigo's new airbus aircraft but i’m sure this was my last experience flying in it. Goodbye indigo, friends do not ever think of indigo again to fly. I would request to refrain flying indigo if you really value your money, life, and family.

Hi
I got a call from indigo airlines for job position is ticketing EXcutive in aurangabad maharashtra location and said you are shortlisted for this job and ask me further details and said paid security amount 2500 so I paid that amount he send me confirmation email and today I got a call from another number and he said paid 5600 for verification process so got dought him. So please help me it's real or fake
Bank details
BANK NAME-UBI BANK
A/C HOLDER NAME - RENU PATEL A/C NO. -
[protected]
IFSC CODE- UBIN0551945.

Dear sir,

My mother ms. Nishi sinha travelled in your flight on 4th january 2019 from jaipur to coimbatore via bengaluru. The particulars of travel and other details are given below :

Booking reference : mbuhrv
Name of the passenger : ms nishi sinha
Flight no. : 6e 642
Date of travel : 04/01/2019

While boarding at jaipur she had checked in a suitcase and on arrival at coimbatore to her surprise, she found that her suitcase was missing and also lodged the compliant immediately with your officials at the airport. Till now, we have not received any information regarding tracing the lost baggage. The baggage contains valuable things inclusive of her daily apparel and other necessities and this has put her very great inconvenience apart from the mental agony we are going through.

It is very much surprising, how much care you have taken on the passenger and baggage safety?

My contact number is [protected] and my email id is [protected]@gmail.com

Hope you look into this and instruct your concerned staff to trace and deliver the missing baggage immediately.

Regards,
Vinamra sinha

Pnr no:yftu3j
Indio flight : 6e288
I had planned trip from bangalore to vizag with parents, in-laws, children, spouse and me. I have booked round trip on jan4th and on jan6th 2019 on indigo airlines.
On the day of travel, collected boarding passes at 4:32am and proceeded toward security and reached gate ait 5:03am, still 22min for flight to departure. Shuttle bus is still waiting at otherside of glass door. Indigo staff didn't allow me to travel as we are late by 3 min. I requested staff that parents and inlaws are senior citizens took time to reach gate but didnt accept my request. After heated discussion, staff said you can travel in next flight at 12:55 pm by paying extra money and accepted but flight got cancelled at 11am. We waited in airport for 7 hours with senior citizens and small kids. I got disappointed and cancelled return tickets before 48 hours and i got penny amount, after taking cancellation charges. As a citizen of india i have questions to ask to indigo airlines.
1. Why is indigo so adamant about 25 min gate closing rule when other national and international flights accept till 10min before flight departure?
2. If this is so important, why indigo didnt print this in boarding pass in bold letters along with boarding time and flight departure? Printed in terms and conditions o[censored]nreadable font.
3. Why is indigo not compensating due to delayed flights and why should travellers gets suffered with delays with terms and conditions in unreadable font.
This incident has caused me a huge loss as entire family disapointed. I deserve a huge compensation for my loss.
I request you to kindly consider this issue and do justice to me.

Regards
Venkat reddy

I was travel from vadodara to mumbai via flt:6e 446, pnr fk3knk. After get my boarding pass after check in i got info that due to indigo employee mistake my luggage bag zip broken. Two zip broken. They didnt provide new one, nor provide rental bag, they repair one no and left another one damaged. Poor response from staff. Still i have that damaged bag. I cant lock it due to one zip is broken

Team,

I want to bring to your notice that i lost my baggage while travelling down to chennai from pune on 5th morning via flight 6e-159. I was carrying a bag which was collected from me at gate # 3 by your staff. He assured me that i will receive the same at chennai airport and he manually tagged it. As per him the baggage size was bigger where as i have traveled with the same bag multiple times earlier. But once after reaching...

I book flight from HYD to Colombo and did from my Laptop. The reservation website is so unfriendly, many time I clicked on wrong buttons and my reservation went back to original search and lost my flight details. And, travel insurance ( By Traveltag) is already checked and as there are so many boxes and clicks on the website, I was not able to see what is included at the end. I checked all other options, but didn't realise insurance is already included. This is misleading, why Insurance is checked for me? Why this is the only service I have to uncheck? This is misleading. I want to cancel my insurance, as I already have insurance, the Indigo Customer service rejected to cancel my insurance as I already paid for it.

There was a system error and provided me a itinerary with wrong date. Informed you customer and seek for their help to check whether they can help me with date change at least. Ur customer service staff sumit keep copy paste the same reply after requesting twice. Ofcourse indigo is budget airline but dont think you are the only airlines have low cost tickets to the same place. I will never ever choose indigo again in my life. Every organisation will do exceptional case once. Can never ever except this from indigo. Thanks for the # system and the service. Low cost you claim for the lower quality of the service.

Hello team,

This morning (8/01/2019) i have got a mail from which says that it is an invitation letter from indigo airlines 6th batch january 2019 and has an attachment to it says about the company and the job and we are asked to pay a refundable deposit of rs 9650. I haven’t applied in your website or any other job portal. Need clarification on this whether this is a bogus mail or authentic one, if bogus i kindly bring this to your attention to take futher action on this.

Best regards,

Manikandan. M

This is in reference to flight no 6e-171 from delhi to mumbai i booked for my sister (Bhavna basera) and her daughter (Yaana basera), who is 6 years years old who showed on time i. E 50 minutes before the departure on 8th jan, 4.45 am to get the boarding pass at the counter however denied by the airlines staff at the aiirport with the reason given that she was 6 minutes late and hence cant be boarded in the same flight and offered to board the next flight from delhi to mumbai i. E flight with the minimum charges of 1000 per person. They had a discussion for around 40 minutes that started 4.00 am to let my sister board the flight however end up denying that it cant be possible and have to taking another flight. She had given 2000 extra for the next flight with the very rude and less supportive indigo staff which is completely unacceptable which brings to my complain to refund 2000 rs for time and money wasted at the airport. Regards, rahul gusain, mobile no [protected]

Pnr-vgq52t
Reclaim lost property - as i had honey bottle in my bag and it was not allowed, so i had to leave it with indigo staffs. They said that any relative of mine can receive the bottle from the indigo counter or else they will discard it. But they haven't assist me to fill the form. So they haven't handed over the article to my relative. How to get it back?

From
Bangalore
Date
Sun, 17 jun'18 - sat, 23 jun'18

Flight details
Bangalore to bagdogra
Included
Sun, 17 jun'18
Indigo
6e 457_ 958
06:50
Bangalore

11:45
Bagdogra

Plane change at guwahati | waiting: 1h 0m
Above mentioned are the flight details for which we were not allowed to board the airlines even though we were on time. We need a refund. Our family consisting of 4 members we all had to purchased other airlines ticket and pursue our journey. We had been promised to pay back 32, 600 inr by our agent from mmt and all of a sudden he says that the amount has been withdrawn by the airlines authority and will not be refunded. I need my money back please look into this matter and resolve it as soon as possible.

Thank you
Shafique mohammed h. S.
[protected]
[protected]@gmail.com

I found my cargo baggage damaged while travelling from Kolkata to Gawahati on 23/12/2018 using the Indigo flight No 6E 292 and the ticket number BY1YYY. The baggage tag no was 128492. After notifying the matter, the indigo office in Guwahati took a snap of my bag, accepted their fault, but discouraged me to document the matter on paper. Only after a lot of persuasion, they lodged my complaint under property Irregularity Report (see attachment). This piece of paper is very mild, and it does not have the provision to write the damages of the luggage in words (the trolley bag now can glide over wheels but the hanging it in my back is not at all possible).

It appears to me that the airlines can avoid easily the disciplinary action, as there is no systematic log book to register complaint by a customer. It is my request to the consumer forum to look into the matter and provide suitable compensation for their fault.
A customer provides a huge penalty to reissue a ticket at last moment due to an accidental delay, so why not the penalty will be large in the magnitude against the airlines when they are at fault.

With regards,
Dr. Sadhan Ghosh
Asst. Professor
Indian Institute of Technology Roorkee
Email: [protected]@iitr.ac.in

My daughter subhadra chakrabarty took todaysindigo flight 898 to delhi from kolkata. At the boarding pass counter one mohd. Akhtar attended her. She had a check in suitcase (14 kgs) and an attache (8 kgs) combined weight was 22 kgs. If told to then she could have shifted 1 kg from attache to suitcase. Instead he wanted to weigh her laptop bag bag also. Weight was 5 kgs and he demanded rs. 1200/- from her. She asked why he was weighing her laptop bag and was told that was the rule. She had only 700 with her which she paid but no recept was given to her.
My question is.. Is it a rule to weigh laptop bag. If yes then why isn't everyone's bag not being weighed. Next if payment is taken then why a receipt was not given?

First time i am traveling with indigo but the level of service i have experienced is worse ever. Without any information indigo staff cancelled my flight tickets and non o[censored]r staff have proper informations who has done this. Indigo staff blame cleartrip agency, cleartrip blame indigo staff. Very unprofessional service indigo. Confused to passenger.

This is regarding the complaint sin6e11026.
My name is jakeer basha. On 4th-january-2019 i traveled in indigo flight no. 6e 51 from chennai to singapore with the booking reference id adwl7z.
In chennai i successfully checked in my baggage that was light pink colored hard case bag. But when i reached singapore airport i didn't receive my baggage. The indigo staff at airport filed a missing baggage report and ensured that they will keep on updating and send my baggage to my address once they find it. Its been 4 days now and i still haven't received any response from indigo airlines either by call or mail, i had to call dnata and ask for updates. The response that i received from them is they have found the baggage, but i am not sure what is the issue behind of not delivering me the baggage till now. I am petty new to singapore along with my family and kids and i have my most of the things in that bag. I am not even getting the updates from the team, such an example of poorest customer service from indigo. This is why i claim indigo airlines as "unprofessional/inefficient" and they really don't care about the customers. I have traveled with indigo multiple times i'll make sure that this is my last.
Kindly let me know the further process, else i will really have to move on with the legal proceedings as the airlines is not take the case seriously.

I was traveled on 5th. Jan'19 through flight no 6 e-713 & 6 e-7137 from kolkata to mangalore, but unfortunately i have not get my luggage at mangalore airport after completion of my journey. Even today on 6th. Jan till now i did not get any information. I am a student of manipal university staying at charka hostel, you can understand lot of important documents are with my luggage. Please return my luggage at the earliest.

I am hiralal agarwal and had a flight on 7th january, 2019 at 5:30 a. M. Flight details - pnr - yjwqqa and plane number - 6e 379. I am told that my flight has been cancelled. I have been telling the indigo staff since two days that i have told nothing of that sort. We have not given any cancel request. I even called the indigo staff on 5th jan many times but got no response. I would like you to arrange my ticket and take quick action. Contact number - [protected]
Give me the call recording which you have and if i find that it's my fault, i will claim nothing further. Or else i want my ticket back.