IndiGo Complaints & Reviews

Animesh Gogoi:
your complaint is unclear - no date/no place of the vents, what was the fault of the iar carrier.
Nobody has a duty to exemine purely iunidentified text and to provide service without fair charge.

1. You need to have saved and to show the follwoing:

1.1. Your full name, address, e-mail
1.2. your e-ticket
1.3. your bag tag, issued during the check in
1.4. PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT.
Such docment has to be issued by the agent at the airport.
It is a document which mandatory for each passanger, issued by air carrier after the passenger had submitted the complaint on missing baggage following the flight in the airport.
Such complaint has been addressed at the air carrier site not later than 7 days follwing the flight.
If the agent has not ussued the DAMAGE REPORT at airport means they failed to accept your complaint ilegally.
You need to explaine it during your next complaint addressed to air carrier.
1.5. You exact request to air carrier.
1.6. The decsion of the air carrier.

2. The air carrier liablity for damaged/delayed bagage is limitted by the law.

3. It is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 2000 ruppes for delayed/damaged luggage), if the air carrier proposes the partial compensation or refuse dto pay within 15 days follwing the complaint sumission.

4. it is unclear
- what paid flight,
- at which airport
was cancelled or delayed from yor text.

5. The Indian and foreign law forecee standard compensation for delayed flight, depending upon the country of sale and airport. So, no ticket, no boarding passes = no advise can be given.
But you entitled to submit the complaint on luck of the service during the delayed flight, if delay was more than 2 hours. The duty of the air carrier is to issue the decision on compensation within 15 days following the correct complaint.

6. The future act is to bring a civil case to a local court only.
The expected expences for legal case can be:
- Indian government fees start from 2000 ruppes, if in India, depenfing upon the court nd sum
- legal fees for assistance of a lawyer or of legal professional start
a) from !~5000 rupees + own efforts on the collection of the documents
or
b) from 15000 rupees if you wish to sit and talk to the lawyer over phone only.

The fair court shall award all reasonable losses, moral compensation, paid fees by the judgemnt.

I am not associated with the above air carrier.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

Nobody has aduty to examine purely unidentified complaint without attched documents.
Nobody has aduty to provide service for free.
If you faced with thft or fraud, you need to aply to the local police office for the comencemnet of the criminal matter. And the police officer who had receved your complaint on theft /fraud must fill FIR.

I am not associated with the air carrier / government.

Sr manager for ICAO irregulations matters
Aryan engineers ltd
e mail for requests with documents: aryan(at)vivaldi.net
where (at) = @ .

Yes, you faced with fraud.
But such type of fraud comes from anonymous (for you) person, who can reside in the other contry, not from the air carrier. Lalit.chauhan is a fraudlent part of the e-mal address.

The investigation of fraud is a duty of the local police in your town/village
You can submit the a complaint on fraud against you to the local police office and they must issue the receipt and the decision on the commencemnt of criminal case (FIR).

Advise for future:
delete all e-mal messages, which do not produce your full name and require the payment from you in favour of anonymous company/user in future.

I am not associated with the air carrier / government.

sr manager for ICAO irregulations matters
Aryan engineers ltd
e mail: aryan(at)vivaldi.net

All texts which refer to 3rd paty (exmpl, your relatives) are not complainst but gossips.

1. You need to have and to show:
- your full name, address, e-mail
- your bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent
- e-ticiket
- the decsion of the air carrier.

2. The air carrier liablity for damaged/delayed bagage is limitted by the law.

3. It is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 1000 ruppes for delayed/damaged luggage), if the air carrier proposes the partial compensation already.

The future act is a civil case in a local court only.
The expected expences for legal case can be:
- government fees start from 200 or from 2000 ruppes, if in India, depenfing upon the court
- legal fees for assistance of a lawyer or of legal professional start from !~4000 rupees + own efforts on the collection of the documents or from 15000 rupees if you wish to sit and talki to the lawyer over phone only.

The fair court shall award all reasonable losses, moral compensation, paid fees by the judgemnt.

I am not associated with the above air carrier.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

1. There is a time limit for submission the complaint for a delayed baggage:
7 days or 21 days following the flight, if the baggage is not receved.
You have done it to the agent of air carrier. ok.

You need to have:
- your bag tag
- PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT, issued by the agent
- e-ticiket

2. The air carrier liablity for damaged/delayed bagage is limitted by the law.
All claims have to be addresed to the air carrier at the air carrier site,
which have 21 days for the bagage delivery to the owner home/hotel.
Than you can claim for the additional compensation from air carrier.
In 15 the decsion on the compensation or refusal has to be issued by air carrier.

3. Following 15 days, all disputes on damages have to be resolved in the court of the country of the departure or of the arrival, and not later tha in 1 or in 2 years, depening upon the country.

4. You are advised to save
1. bag tag
3. e-ticket
3. PIR / Damage report, which was issued by agent

Note, it is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 100 ruppes for delayed luggage).
The expected expences for legal assitance can be:
- government fees [ from 200 ruppes ],
- legal fees for assistance of a lawyer or of legal professional [ from 4000 rupees]
The fair court shall award all reasonable losses, moral compensation, paid fees.

I am not associated with the above air carrier.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

In General:
1.
This is a site for the public complaints, not the Indigo Airlines site.
In order to submit a legal complaint, the passenger, which rights are inured is entitled to do it at the service provider or at the air carrir site. The air carrier duty is to accept complaint and to make the decsion within 15 or 30 days depening upon the country of the e-ticket issuance (15 days for India).
2. It is useless to contact the air carrier with the same subject/request/complaint more than 2 times.
3. If the air carrir failed to respond the passenger is entiteled to complaint against air carrier acts to the government body - Regional Directorate General of Civil Aviation, India or to the court for the compensation issues.
4. Nobody can examine such complain as written above by Radha M, becase the text has
- no e-ticket attached
- no boarding pass attached
- no pasenger name provided

The are stanadard compensation written in Indian law or such cases (cancellation of boarding),
if the passenger has
1. his/her full name
2. exact e-ticket atached
3. boarding pass attached
4. luggage tag ttached, if it is mandatory
5. exact request in 1-2 centences
6. full name of the applicant

Regarding additional compensation for stress, the passenger is entitled to complaint to the court.

If you do not know, how to create and to submit the complaint, you can entitled to hire a legal professional for the civil aviation matters or the laywer for a legal assitance .
Usually such legal expences come from 4000 till 15000 rupees, if location is India +
government fees, usually from 200 till 2500 ruppes, if location is India .
The fair court shall reimburse the expences by the decision/judgement.

I am not associated nether with air carrier or with the government.

sr manager for ICAO irregulation matters
aryan (at) vivaldi.net
Aryan engineers ltd

It is not the text of the complaint above.
The author just expressed emotions, which are irrelevant to the air carrier.
No flight detals and prove of the incidnet are provided.
The was no any smoke during the flight, as desribed by the author,
as the smoke insde the cabi is an air incident, which is recorded and investigated by the air carrier and by the authority.
Nobody will refrain from air trips. As it is the civilised modern service all over India.

I am not associated with the above air carrier.

Regards,
Sr manager for ICAO/IATA irregulations matters
Aryan enginners ltd
email for request with documents: aryan{at}vivaldi.net
where {at}=@

If the author waw late for the registration procedure, the author can not claim anything.

If the author wants the compensation for the air carrier falt,
you need to submit the complaint, which states
- your full name
- ticket number
- description of the events with the excat time
- exact request
to he air carrier.

All dsputes in 15 days following the complaint sumission can be resolve in a ocal court only.

am not associated with the above air carrier or with the government.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

Hi Team,

As per your information i reached the counter at 04:43 hr and for 10 minutes your attendant argued with me and at 450 she asked me to go the counter and check myself. obviously, in that case i will seem i was late.
Ans regarding your operational delay, all the passengers had boarded the flight and only your flight attendant was not available due to which you delayed the flight. it was well known to the airline that your attendant is not there before asking the passengers to board then why did you eve start boarding.

You just wanted to save your money as delay in 1 hour would have caused you to refund the amount of all passengers. It was a strategic move which you are now mentioning as operational delay.

If a passenger is not allowed to board the flight after certain check in time and you wont hold the flight for 1 passenger then how come you delayed the whole flight and asked 100s of passengers to wait just because your flight attendant was not available. That is not operational reasons, that is just an excuse.

Also, i do not want the re-accommodation charges, i want the refund of the flight ticket which you did not allow me to board. i was travelling with an infant and it becomes very difficult to handle things but with all the issue and traffic i still made it 3 minutes late. if you would have been helpful you could have accommodated me but then you just wanted to make money.

You are forcing me to take my story to the social media and let them decide on how the things work and how accommodating you are.

The author described the fraud action against him/her from unknow anonymous.
Such fraud is not related to the iar carrier.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

Such type of complaints are unclear as no documents are seen:-
- name of passenger,
- e-ticket
- boarding passes, which show flight number and date+time
- prove of loss (examle, you have bought a new ticket), if you have it.
- place / time / airport where the delay had happned.

If you need the compensation, you need to submit the correct complaint due to delay with the exact requesites, desription of the facts, attched documents of loss, f you know it and the exact request (I want 100 ruppes for the delay).
Thereis a standard compensation for the delay prescribed by indian law.
The air carrier has 15 days for the decsicion on the compenstion or for its refusal
following the receipt of the correct complaint.
Note, it is usless to request the same subject matter more than 2 times from the same service provider.

All disputes in 15 days following the correct complaint receipt are subject of the examination by Indian court.
The expected expences for legal assitance can be:
- government fees [ from 200 rupees ],
- legal fees for assistance of a lawyer or of legal professional [from 4000 rupees, if in India]
The court shall award the proved losses and moral compensation by the final decsion.

I am not associated with the above air carrier / government.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

The author submitted gossip, not a complaint
because no prove of flight is seen:-
- name of passenger
- flight number,
- e-ticket,
- boarding pass,
- airport of the delay
- time of the delay
- any prove of loss which author had got, expressed in figures.

If you do not know, how and where to submitthe complaint, you can hire aprofessional :
The legal assiastance for delays costs you from 4000 ruppes + your own efforts.
I am not associated with the above air carrier .

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@