IndiGo Complaints & Reviews

Dear sir madam,

Regarding pnr number mmh93r, please note the following.

I called indigo call center from dubai before and after making the booking for my wife ms prajwala suresh athilkar (Canadian) as below:

22nd feb 2019 12:39 hrs: (+[protected])

22nd feb 2019 17:51 hrs: (+[protected])

22nd feb 2019 13.08hrs for 14 mins (+[protected])

22nd feb 2019 20:03hrs for 10 mins (+[protected])

25th feb 2019 08:11 hrs for 22 mins from (+[protected])

25th feb 2019 08:37 hrs: for 34 mins form (+[protected]
(Note time may vary as these were the international calls from dubai)

Before making the reservation, i enquired about the booking from raipur to delhi and delhi to dubai using the multicity booking. It was made clear with the call centre staff that baggage allowance for both sectors (Raipur to delhi and delhi to dubai) will be 30kg each. Accordingly i made the booking. After making the booking surprisingly, the ticket showed 15kg baggage from raipur to delhi and 30 kg from delhi to dubai. Therefore, i again made the follow up call to clarify and the agent told that using the multi booking since final destination is dubai, the baggage allowance for both sectors (Raipur to delhi and delhi to dubai) is 30kg. I told agent that the ticket shows 15kg for raipur to delhi and 30 kg for delhi to dubai, so please make necessary notes on the pnr for 30kg baggage allowance for both sectors. He advised that there is no need, 30kg will be allowed for both sectors since i have multi citi boking and final destination is dubai.

Today when my wife approached the check in desk, they objected and wanted allow only 15kg from raipur to delhi. She requested ground staff, but they did not listen. I spoke to them and told that i booked after talking to the call center and also called after the booking and they are ok with 30 kg for both sectors. The ground staff did not listen.

Then i myself called the call center and talked to agent after repeating the story and her checks she said it is fine. She told me to transfer the call but my phone with canadian number i could not do it. So we agreed that she will talk to my wife and the ground staff, but she did not call my wife.

Therefore, i again called indigo call center but there was different person so again repeated the whole story. I arranged the conference call with my wife and the agent talked to ground staff but she was not able to convince them. She kept us on hold multiple times. I suggested her to allow the 30kg now and if my conversation on call earlier proves wrong i can be charged additional money on the next sector. She was insisting that checking the recording will take 2 hrs and advised to pay first and then she would help. She wasn't sure how she could help after payment if the payment will be refunded.

She again kept us on hold. Meanwhile, the check in counter was about to close and ground staff insisted to pay or remove the stuff from the baggage, which my wife had to do not to miss the flight. Knowing this agent told to pay and they will refund thereafter but it was too late.

The whole experience with indigo was very disgusting. I paid more (Approx. 19000 inr) for multi city booking rather than connecting flight (Approx. 12000 inr). Despite of this and checking before and after booking when indigo call center assured of 30kg baggage for both sectors using multicity booking, i ended up with no solution and loss as bellow:

1. Unpleasant experience despite paying high amount.

2. Multiple long international calls cost me a lot.

3. Indigo still did not provide solution timely.

4. Mental tension to both for my wife and me and also those who came to see her off.

5. My wife had to travel with only half the luggage - left most of her clothes which will cause inconvenience for her in dubai and further travel to canada.
6. I was late to office this morning.

In view of the above i demand the compensation for the above damages in terms refund of the entire flight cost and the courier cost of the left luggage to dubai. This is much less compensation i demand for the agony and pain we underwent.

Looking forward to your urgent feedback.

Thanks and regards,

Suresh athilkar

+[protected]

I reached there they told me it's 4 kg extra, i just my debit card is missing and i requested them to take payment via some other mode (Except cash or debit card) they declined. Somehow i try to manage funds ten they said we need 5200. My parents came airport and give me money and they are not well from last few days but still indigo didn't agree with there mistake. Even after that they said we don't have 300 change so you have to wait again. I waited around 15 minutes then i said you can take the change.

It's strange, the executive clearly see that i am not well, my parents are not well, still he was stuck with the same thing. I told him i can transfer funds by any other mode but try to understand. It was my international flight and i am going for event so i can't take off my luggage. The executive was soo rude with no emotions. As i was not well so i was not able to discuss much with him but because of him today my parents safer allot. Might be it's his duty but he it's his mistake that again and again he was changing extra buggage amount and even other passengers agreed with me that you are right. But he was just fighting with me.

Please let me know what exactly i can do in this situation. I paid extra money for nothing and we suffer mentality allot with.

Regards,
Jaya gehani.
Flight indore to delhi
Date : 24 feb.
Time : 4.55 pm

Sir yesterday i got call from indigo fraud members they taken interview 3 rounds and security reasons they asked 2250 i transfer that amount the team and later they send in mail:confirmation letter below letter that was my mistake for transferring amount but we are very curious for jobs in airline please take a action of that team fraud member
Details of fraud: [protected] manish yadav and hr praveen that guy send offer letter ph no details:[protected] fraud email [protected]@gmail.com

The following mail was sent on 14th feb, 2019 to indigo and i have not received any response:
Quote:
On 14th feb, i booked indigo ticket for flying from mum-del-mum under senior citizen category for the date of 17th feb, 19 and return ticket on 21st feb, 19.
Today when i reached indigo counter at t1 mumbai airport, i faced a very bad experience with indigo.in your system it is shown payment not received. The attached booking shows payment received by indigo and the amount of rs.16, 109/- got debited to my credit card on 14.02.19 at 2.46pm.
Today i. E. 17th feb, 19 when i reached the airport counter i was informed that my book is not shown and i was advised by staff of counter no.28 to go outside indigo ticket counter. The staff billing dept. (Outside) informed me that the payment is not received by indigo and hence it is not a confirmed ticket. I showed my debit entry note received on my mobile from the sbi credit card. The counter staff advised me to again go the supervisor inside check in counter no. 2.in the counter he also could not help me and advised me to take fresh ticket costing 28, 000/-
Now i am not able to understand why the paid customer is harassed in spite of making the payment on line and obtaining confirmation from indigo that “payment status complete”.
In view of the above, please return my fare with due compensation for the loss in attending important meeting in delhi.
I feel that this type of harassment is only because i booked as senior citizen and indigo very tactfully chucked me out (Under the pretext of system error) and gave my booking to another passenger who must have paid higher amount than my ticket amount.
From this is experience it is very evident that indian senior citizen are treated as obsolete citizen.
I am awaiting favourable response from indigo.
Regards
Rajendran nair
[protected]
H-702, greenwoods chsl, andheri-east, mumbai
Unquote

Dear concerned,

I reached the airport 50 min before the departure and i was standing in the que 45 min before departure. I was made to stand in the que (I tried approaching the guy standing at the counter he said reuqest the passengers and come in que if they allow) and no final announcement was made. They did not let me board the flight and i had to pay rs. 5000 extra for boarding the next available flight. The guy doing the booking was non cooperative and did this on purpose. I think my ticket was sold to someone else.
I am a lawyer and a chartered accountant and an aspiring judge and i very well know my rights. What happened was compeletely unnacceptable and penal. I want my money to be refunded immediately and i want an apology stating that the same would not be repeated again.
If the same is not complied with i am sorry to say but i wont be left with any option but to file a legal complaint as i have my receipts and i have my uber trip details when i reached the airport. That would be sufficient proof to go ahead and prove my point.

Thanks and regards,
Atul dewani

Hi, my baggage contained a touch screen computer the baggage was specifically marked fragile and heavy, the laptop was in perfect condition before the fight while i returned back to ahmedabad found that the screen of my laptop acer laptab was damaged severally costing around 10k inr to get it repaired.

Flight detail :
6e 162 deaprting goi at 15:25, 21 feb
Pnr jd7zws

Name : siddharth bhayani.

I used net banking through paytm wallet on indigo website to do booking of flight from bengaluru to delhi. The paytm paid rupees 6766 to billdeskutil but the ticket was not confirmed. I had to do payment again using my debit card.
Now, i have mad numerous calls to indigo helpline but they say they have not received it and they say it will take 10 days.

My name is shruti miskin
I received a job related mail from rilesh.[protected]@careers-goindigo.in email id I applyed for job for mumbai location and paid 900/- for registration through link given in email.That link was connected to paytm so I paid the money by Paytm.The amount i paid on 22nd january 19.I have not received any confirmation yet nor any interview location address as of now.
i want my money back..I have attached paytm payment screenshot for your reference kindly look into the matter.I need to know about the status...

Sir please help me i was trying for airline jobs thn suddenly i got a call from one person thy told that thy are calling from indigo airlines so thy told to pay 2500 for registration n again thy told to pay 7800 for document verification so i lost 10000 so plz help me sir i will give those details thy mail i'd indiajobs. Info.[protected]@gmail.com n those contact numbers [protected] first he have called n later one mam from indigo airlines she told n she have called me her number [protected] sir plz like me how many people are suffering so plz this money also i have tken from my frds so now i have to do work n i have to return so plz take any action i will send that account number also

This is a complaint regarding our recent experience with indigo. We, a group of four people, were scheduled to fly from male to mumbai on 15 february 2019 (Pnr: jkr9fx). We were not allowed to board on the airplane due to indian visa issues. Hence, our status was 'no show'. Later, i contacted the airlines for 'no show' but they said that they will refund passenger service fee and user development fee. There was no such fee while buying the...

Dear madam/sir,
This is to kindly inform you that, in the month of october'2018, i made air travels by your flight indigo as per the details given below:
I. 14.10.2018, dibrugarh to delhi, under pnr:zh9jng and
Ii. 17.10.2018, delhi to dibrugarh, under pnr:ucpfns.

Unfortunately, i have lost both the the boarding passes somewhere but as it was an official tour the boarding passes are required for the tour claim.
Therefore, requesting you to issue the duplicate boarding passes to complete my tour claim, please.

Thanks and regards.
J. K. Malakar
[protected]@gmail.com
[protected]@oilindia.in

18 feb 2019 me and my husband had a terrible experience with indigo airlines 6e-316. Flight we booked was at 9. 15 pm and it actually departed at 11.30. The reason which they gave was cabin crew members were taking rest itseems & bangkok flight was delayed. We had faced alot of issue due to this 2 hours delay. Therefore i want to claim for the inconvenience.

Pnr : cc1ekf
Traveller : aravind sajan
Seethal s

Ticket order number :[protected]

Hi i travelled by indigo in October 2018. Pnr : ALEG2B
i have lost the boarding pass of one way so i called customer care to get the travel certificate. The customer care told me that i need to pay 200rs + tax for getting my own travel certificate.
I had paid airline for my yravel and get the document of travel Indigo is again charging? which kind of policy is this.

I would like to ask Indigo to provide my travel certificate and without any cost as its my right to get the travel certificate.

This indecent is very much disappointing with the airline company indigo.
We had a booked flight from lucknow to bangalore on the 10th of feb 2018 at 8:35 am in the morning. We got a call at 2:00 am from airline saying that flight got cancelled due to some internal reasons. After that when we told them to rescheduled it to next available flight they could not do that. They kept us busy in the call for the entire night because we had to go at the same day to bangalore due to some official emergency.
Even they did not provide any connecting flight to us. After spoiling whole night we have to take the flight from delhi to ranchi and from ranchi to bangalore, for which we had to travel to delhi from lucknow and had to spent our 16000 rupees on the cab so that we can reach delhi at the time. That was really very disappointing act by the airline company like indigo.
Now what indigo will do, i want the money back which i had to pay to the cab to reach delhi from lucnkow.
This was really very frustrating moment. I am surely gonna post this thing on the social midia also so that every one in the future think twice for taking indigo service.
Thanks & regards,
Mayank bisht

I was to travel from bangalore to imphal and i had booked indigo 6e-874. The ticket was confirmed. The scheduled departure was on 19/02/2019 at 9.50. But on february 03, 14, 15 and 18 got messages saying the flight is rescheduled due to operational reason. The revised time is 9.30-12.00/[protected]hrs, pnr-liibnq on 19 feb.
But when i went to the airport to my shock the flight was postponed to 20 feb. I had an important meeting to attend at imphal. It is unfortunate and disgusting to know that the airlines takes the passengers for granted.

I had booked a ticket with indigo airlines dated 19th february 2019 scheduled to departure at 18:25, i had reached the airport at 17:40 correct and was waiting for the baggage drop at 17:45 no announcements were made neither was i informed at the airport about the closing of boarding of my flight. I requested them at 18:00 to kindly let me in but i was denied boarding. I missed my flight which was connecting and did not get any refund.
Neither was the staff of indigo cooperative. I got zero assistance on my issue. The display tv showed the status of my flight while i was requesting them to let me in, it showed the status of boarding complete only after 18:30. I seriously look forward to get my issue resolved and get some strict action against it.

During my flight from kolkata to delhi in india, i boarded the flight 6e 417 (A320) on 13th feb, 2019.

I had one locked checked-in baggage of 18 kilos (Paid 1200 inr extra).in that baggage, i kept two gold bangles, which is allowed/ passed though the security check as well.
I got the baggage returned at delhi (T1 terminal) on the same day and started for another onward journey to munich, germany.
When i received the baggage at delhi, the indigo tag/sticker in the lock was intact and the lock was okay.

However, today morning, when i returned to my home at munich, i found that those two bangles are missing and the small bag inside (In which i kept the box of the bangles) is also unzipped.

I presume, i am confident that the indigo ground staff (Or anyone else responsible) have stolen the bangles. I want to state my following opinions in support:
A. Someone during the baggage transfer from kolkata to delhi has opened the bag and stolen the bangles, again locked and put a new indigo tag/sticker in the lock, so that it seems normal.
B. If during my onward journey from delhi to munich this incident has had happened, the indigo tag/sticker would not be intact, would have been punctured in the hole part of the lock. The baggage was properly locked and indigo tag/sticker was intact in munich airport as well.
I have discovered this robbery at my home in munich, when i have opened the bag with my keys.

This is very very shameful incidence that i have faced involving indigo service. I could never imagine how unsafe/ vulnerable we, the passengers are!
Me and my husband are a frequent and unerring travelers in indigo. This is just not done.

I would like to request you to investigate this matter and return back my stolen valuables. I am attaching the pictures of the bangles, the small pouch inside which the bangle-box was kept (Also found unzipped inside the checked-in baggage), my boarding pass and the checked-in baggage slip.

Please do the needful and give me back my valuable or reimburse me accordingly.
And, further statements like "we have checked with our staff and no such incidents are reported" are not encouraged prohibited.

Thanks,

I had boarded indigo flight from kochi to chennai
Dropped my nikon coolpix digicam cover (Black colour) in the flight
Following is the pic for the same. Would be grateful if you could trace it and hand it over to me. Thank you in advance.

Passenger details are follows –
Name: snehal manish pimpley
Flight number : 6e 612
Seat no. 5f
Date of journey : 17 feb 19
Pnr no. X9kqxb

Address :
Snehal manish pimpley
B-103, avaneesh apts, kothrud, pune

Dear indigo airlines,

Inspite of requesting for wheelchair 48 hours prior on phone as well as dropping an email for the same, the passenger ms. Namrata khatri travelling on mumbai to chennai flight 9:40 am was denied wheelchair since your airlines had lack of availability. If wheelchairs were subject to availability, why was this information not given on the website?
The passenger was not only denied wheelchair and that too in a rude manner by the airlines. Moreover, she was subjected to extensive security check where she had to remove her ankle plaster again and again in a situation where she could not even stand. Her leg injury has become worse now and indigo has been responsible for it. She was mentally distressed and she missed her flight due to that! Kindly provide her a flight move on with a wheelchair at the earliest

Hi indigo team,

This is inform you that, i have booked ticket through an agent by mistake he given my name ravi kiran gundamala but actual name is ravi kumar gundamala i need this to be done, but this mistake happend by agent i called to indigo customer care twice there is no name change option. I have correct id proofs i don't understand why you are not allowing to do, eventhough i'm not sure about name should be correct for domestic travel. Please respond asap and correct my name as well. Immediate resoultion greatly appreciated.