IndiGo Complaints & Reviews

I was traveling in 6e-791 pnr fkv59e on 29.12.18. I didn't get my check-in baggage. When i complaint they just told me it will reach your destination which is pondicherry. They didn't care much about the incident and didn't even apologize. I think you people taking all this matter casually. I want you to reimburse for the delay and the problem caused and send my luggage to the mentioned address today anyhow otherwise i will never travel in...

Sir,
I was supposed to travel by IndiGo 6E - 717 on 28th Dec 2018 scheduled to departure at 8:20 from Hyderabad to Ranchi. I have done my web check-in one day prior. As per the rules check-in counter closes 45mins before and boarding closes 25mins before.
On the day of travel I was stuck in traffic as there was a mock military drill suddenly scheduled in one of the roads which was the reason for the delay. However, I reached...

By mistake while booking ticket i choose delhi to hyderbad as against hyderbad to delhi... Immediately contacted indigo customer care to just reverse sector to origin from hyderabad to delhi.. Informed to book ticket for correct sector... Inform new pnr number and they will refund amount in full. But as per mail recieved it seems they have deducted huge amount rs 12000/- and balance forwaded booking agents. You are requested please look into...

I have traveled on flight 6E-188 from hyderabad to port blair on december 11th 2018 and when i received the luggage in port blair i found that large amount of pickle oil has been spilt on my luggage. I was not carrying any eatables in the luggage. Oil spill lead to damage of some of my clothing packed in my bag and since it was oil spill most of my branded clothes are unusable.
This is not the only bad experience of mishandling luggage...

I purchased indigo ticket from uae on 18/dec/18. (Booking reference: fm36te)

Details given below :
—
Price summary
Airfare charges aed 237.00
Dubai passenger service charge aed 75.00
Passenger facility charge aed 35.00
Dubai pax security and safety fee aed 5.00
Advance passenger information fee aed 5.00
Convenience fee aed 19.00
Seat fee aed 22.00
Total...

Sir,

We travelled by 6e 2859 (Indigo flight) from delhi - chennai on 22.12.2018. My daughter, ms. N. Shaali pruthi was carrying a black colour fastract bag. It contains three kurtis (Violet colour, brown colour and orange, two towels. One of the zips will be in silver in colour.

It must have been lost when we were waiting for boarding to take place. We lodged complaint at chennai airport indigo counter on 22nd...

Sir my daughter was coming from ahmedabad to indore on 25/12/2018 journey detail as mentioned below
Flight no
: 6e 704 pnr no xfb6hm
Seat no. : 21a
Seq no. : 15
Ms rucha apte
From ahmedabad (T1)
To indore
Flight no. 6e 704
Date 25 dec 18
Boarding time 11:40 am
Departure time 12:25 pm
Seq no. 15 class p
Gate no seat no...

Had a horrible experience aboard Indigo airline while flying from Jaipur to Kolkata last week. I was on-board Indigo 6E-237 and half-an-hour before landing in Kolkata smoke started filling the cabin. This smoke was coming from AC vents and everyone aboard the flight was terrified as this drama unfolded mid-air ruling out any possibility to land any time soon. Everyone was afraid whether the flight would or wouldn't land. It almost felt as...

Hi,

I am a student studying in a college in bangalore and had booked a flight from bangalore to mumbai for me and my father for travel date 4th jan 2019 via indigo airlines 6e-566 to go and attend job interview in mumbai on 7th jan.

My exams were supposed to get over on 2nd jan 2019, but university has postponed my exams from 2nd jan to 7th jan, due to which i will not be able to travel on 4th jan 2019. br...

Hi,

This is ramesh here.
I have booked flight tickets for my sisters wedding, unfortunately it has been cancelled and i have to cancel my tickets which is for more than 20members to and for in the month of february 14th 2019.
I have called the airlines and they informed that there is no any refund can be provided.
Kindly check into this and get back to me.
I really don't want this new year to...

Please refer to indigo airlines pnr nos ck8n9u. 27 dec and 5 jan 19. This ticket was booked 2 months back for ixc - pat via delhi up and down. One month back we got message that return ticket delhi patna is cancelled due to some operational issue and they seems to provide any alternative, so i asked them to cancel and refund del - ixc which we got. After few days again got message that 27th dec flight re routed through kolkata again today...

My mother and sister were travelling on indigo flight 6e 641 on 20th dec 2018 from bangalore to jaipur.
They were not aware of web check in counter facility thinking that those counters are only for people with no check in luggage, so they headed straight to the the check in counter at the airport and reported exact on 5:20 am (Flight departure time was 6:05 am)
The staff at the counter just denied check in stating that they...

I lost my boarding pass. I need it to claim my reimbursement for the travel fare. If possible please send it to [protected]@gmail.com.

Details :
Passenger name - khushboo kumari
Pnr - dityxk
Journey from - pune to ranchi
Journey date - 02 nov, 2018

Passenger name - khushboo kumari
Airliner pnr - fi1kwn
Journey from - ranchi to pune
Journey date - 14 nov,...

I got a ticket from srinagar to delhi with pnr nyu66v dated december 14, 2018. On arrival at airport on that day, it came to notice that the flight was cancelled that day. No prior information disseminated. Initially the indigo staff was not co operating and putting pressure on cancellation of the ticket with refund. On conversation they arranged a linked flight from srinagar to lucknow and lucknow to delhi next day i. E. On december 15,...

This is sachin mehtani, traveled on dec 21st from kolkata delhi 6e224. Worst experience with indigo ground staff in handling luggage during chaos and eventually had my brand new luggage completely damaged from side. I purchased a day before and now it’s unrepairable. Photos attached to explain the intent. I could board the flight just 5 mins before estimated time of 21:45pm from kolkata. Pl get me the baggage cost covered as part of this...

Had a terrible experience today. I had an indigo flight for raipur today at 750 am. Entered the airport at 640 am and got the boarding pass at 7 am. From there, getting the security check done took a lot of time and finally reached the boarding gate at 729 am only to be informed that gate is closed and we can't board. Had to consistently request indigo staff to let us in as it wasn't our fault. But of no avail, and we weren't allowed to fly....

Hi team,

I was travelling from kolkata to guwahati with my 2 kids on 21st dec. Pnr - cgnphd, flight time was 15:00 hrs.
I got my boarding passes and reached the boarding gate 10 minutes prior the the flight time (Since there was long queue for security check, for reasons unknown to me and am a mother travelling with 2 kids and with luggage) i didn’t get any help despite letting the ground staff know about the issue.br...

I had spoken to customer service of indigo and they asked me to send the medical reports and they will consider waiving off cancellation charges. We are booked to fly on 24th december however we had to rush to the hospital on 20th night as my moms pulse rate went up to 182 and hence we will have to do a procedure to settle the problem. Hence requested indigo to waive off cancellation charges. Doctor has even advised its best not to travel...

I have to fly from hyderabad to bhubneswar to attend my brother’s engagement at 11:30 am ist. Now the airline staff are telling it will be further delayed due to bad weather in bangalore which is not at all a justifiable one (Temperature in bangalore is 18-29 c). Airline staff (Preeti we were intimated as asst. Manager) is again tellingbit can be further delayed. I seriously don’t understand the actual reason for the delay and i expect...

I forgot my jewlery bag small from d label named agesha itz black in colour it had 7 pieces of earrings in it... I forgot it on my seat 5b flight number 6e 334 pnr ze37jc itzbeen 4 days dey said dey have found it n can go to airport n collect it but when i was in airport i didnt find anything please i request everyone to please find me my jewlery bag please...