IndiGo Complaints & Reviews

I had booked a ticket on flight 6e 955, blr-nag 1940/2120 hrs, pnr-hlsdqr for 17 oct
On 13 sep the airlines alerted me about rescheduling the flight due to take-off on 17oct. However it miserable failed to inform me on the date of flight. How amazing.
It issued me a boarding pass to board from gate number 28. On enquiry i was informed the flight had taken off from gate number 18. When i protested as to why i was not informed they told me it is a silent airport as such there would be no announcement. Is it not the responsibility of the airlines to depute a staff to divert the passengers to the correct gate.
Due to lack of service by the airlines i had missed the flight. I was further charged rs1000 for next days flight.
You are requested to refund the excess amount charged else i will be compelled to file a claim with consumer forum.

Shritij akhouri
Mobile [protected]

Hello team,

Yesterday i traveled from hyderabad to ranchi. My luggage exceeded 16.6 kgs instead of 15kgs. I requested a lot to waive off and adjust 1 kg. But the check-in office aatish didn't help me and consider my words. I was forced to pay rs.400 for 1 kg extra.

Later i checked the government dgca rule -

Check-in baggage charges (Above 15 kgs. Of free check-in baggage
Allowance. Between 15-20 kgs of checked-in baggage, the charge per kg
Shall not be more than inr 100).

Why was i charged more than the amount government has set?
Why can't the airlines consider the customers 1kg extra?

My pnr no.- vluqme
I am also attaching the invoice.

Thanks,
Mahima

This is to notify that ak aviation company email address [protected]@gmail.com contact number [protected], [protected] has taken some amount of cash from me in the name of indigo airlines...which has been paid by me and I would like the aviation company to secure such fraud that has been taking money from us pls kindly do see the above mentioned academy and their concern members...

Hi
These is i book from travel agent from clear trip trip id[protected]
I have inform them on 8 oct 2018 to cancel my booking as i base in uk as my uncle got heart attack
And my aunty who is related to him was travelling with me would not be able to fly
The date of trip was
Indigo
6e-625
Del 22:50 00:30 amd
Wed, 10 oct 2018 1h 40m thu, 11 oct 2018
First ask to them as on medical ground please refund my money atleast my aunty money which was
• base fare: rs. 1, 720
• airline fuel charge: rs. 400
• passenger service fee: rs. 306
• user development fee: rs. 24
• cute fee: rs. 100
• other charges: rs. 100
• gst (Airline): rs. 116
• total fare: rs. 2, 766
And clear trip shows
Base fare
Rs. 1, 720
Taxes & fees
Rs. 930
Gst (Airline)
Rs. 116
Total
Rs. 2, 766 (Traveller wise break up)
Rs. 2, 766 via debit card# xxxx xxxx xxxx 7086
Refund
Rs. 0.00 (–)
Rs. 0.00 (–) to debit card# xxxx xxxx xxxx 7086

As they refuse to refund the money first they says we will refund the money 446 only know they says no money at all
These is complaint against indigo and cleartrip who are been clever to rip customer money and refuse even to give the tax back
Please help me to get my money back from clear trip
I have more booking done from clear trip from ahmedabad to chandigarh
Ahmedabad → chandigarh tue, 09 oct 2018 (Refundable)

Goair g8 911
Amd 10:30 tue, 09 oct, 2018
Ahmedabad - sardar vallabh bhai patel (Amd), terminal 1
1h 45m
12:15 ixc tue, 09 oct, 2018
Chandigarh - chandigarh (Ixc)

Baggage
7 kg
Cabin
15 kg
Check-in
Terminal
1
Sardar vallabh bhai patel
Check-in counter close
09:45
45 minutes prior to departure

Traveller details
Ahmedabad → chandigarh
Name sector pnr ticket no. Seat no. Status
Mr. Jaswant s barad amd → ixc my6c8a my6c8a — refunded
Mrs. Anita k nayee amd → ixc my6c8a my6c8a — refunded
Payment details

Base fare
Rs. 4, 910
Taxes & fees
Rs. 1, 206
Gst (Airline)
Rs. 280
Cash back
Rs. 200 (–)
Total
Rs. 6, 196 (Traveller wise break up)
Rs. 6, 196 via debit card# xxxx xxxx xxxx 7086

Refund
Rs. 888.00 (–)
Rs. 196.00 (–) to debit card# xxxx xxxx xxxx 7086

Rs. 692.00 (–) to debit card# xxxx xxxx xxxx 7086
What should i do
Please anybody can help please do reply on [protected]@gmail.com

Greetings,
Lately i am in words with air swift services.
Company also asks for total of 36500 rupees. And they have provided me an offer letter i would like to know whether it is genuine or not. Got 2 rounds of interview 1st 1 is online exam and second 1 is telephonic interview after that they issue offer letter so i have completed all round and deposited and got offer letter from mail id. And says in this offer date are mention for 3rd round and your training and visit at airport bengaluru, so i want to know that it is genuine or not.
Pls help.

An amount of rs.9024 was debited from my canara bank[protected] account on[protected] but the transaction was failed and i could not book my flight tickets. I did not even receive any mail regarding the same. Please look into the problem as soon as possible. Hoping to hear from you soon.

Harika karri
Contact: [protected], [protected]
Email: harika. [protected]@gmail.com

I and my wife had booked a flight from Pune to Ahmedabad 6E 673 PNR DI883K for travel on 12th Oct 2018. We got our boarding passes and cleared our Security check in. On reaching the gate and while boarding I realized that my boarding pass had misplaced. My wife had her boarding pass. I appraised the situation to the staff on duty at the boarding gate, and asked her for a solution. She abruptly kept me aside and after some time informed me that i will not be able to board the flight. I told her that if required I can do the required check- in formalities again, but she did not respond. By this time my wife was escorted to the aircraft, but she denied boarding the flight without me. We had reached the boarding gate well in time, ( boarding pass time shows 22.55). We only had our hand baggage. The staff at the counter was very rude in behavior and unprofessional. I was shocked at the behavior of the staff of the so called "BEST DOMESTIC AIRLINE". This does not suit your reputation. Finally on asking for refund they said we will not get any refund, though the ticket says Refundable. We were given an alternate flight with an extra charge of Rs.11K, which was atleast 7-8 times the fare i paid. Finally we had to leave the airport. While returning from the boarding gate we found that in total their were 5 passengers who were not allowed to board the flight. They all had for their boarding passes with them. It seems the flight was overbooked and hence we were made the scapegoat.
I am seeking answers for my below questions :-
1) On what basis was I not allowed to board the flight?
2) Why was I not given an option to do the check in formalities again?
3) Why was I told to wait for some time and then told that I cannot board the flight, if i was told before, i would have gone back to the security and tried to get the boarding pass again?
4) As it clearly shows the flight was over boarded, why was I not accommodated in the next flight with no extra cost?
5) Will i get any refund on my ticket?

I was stranded at Pune in the middle of the night and had to undergo much pain and difficulty to reach Ahmedabad.
I am very annoyed at the services offered by Indigo and will have to give a second thought before using your services again.

Transaction id c1bd52e4f5a[protected]

I have booked air ticket vide against above trans id on 16.10.2018 from pune to delhi 0n 07.11.2018. But after making payment it is seen that the ticket was generated fot dec 07 2018. Then i have to cancel the booking. I cancelled the tickt then and their. But from your returned amount it is ssen that you have deducted abt more than rs. 3200/-. I want to submit the following in this regard.
1. The journey date selected by me was nov 07 2018 but ticket booked for dec 07 2018. It seems, it is due to your website software.
2. The website menues created by you are not user friendly. I think, arbitrarily you have choosen the dubious title so that an user confused to select tha correct choice snd you may get cancellation amont.
Othewise, in modify menu you use reschedule your flight not change your flight.
Pl improve your menus ad user friendly and return my whole amount as i faced the problem due to your websie errors.

I am a sr. Quality manager working in a private company. Yesterday as a part of my business tour, i boarded indigo flight 6e116 from jaipur to pune, pnr number - ggg23q. The flight was scheduled at 22.15 which got late by 15-20 mins. I was given sit number 12f which was specious enough & i thought i could rest well till i reach pune. But to my horror i found out that the sit doesn't have right side armrest at all, when i checked sit behind it was the same whereas the sit in front was having a armrest. When i complaint to one airhostess she saw sit behind and said it's same with this row. When i showed her sit in front she was in a shock, just smiled and politely asked me to shift me to adjacent sit. I declined on the ground why should i move to some other sit that's not allotted to me. Throughout journey i could not take rest. Mere apology is not enough i haven't given indigo my hard earned money to give such a pathetic service. As they failed to give me promised service level they must compensate. I have taken photos also, attached herewith. Please do not force me to go to the media.

Name : Muthukumaraswamy Gnanasankar
Airline Booking Reference: HBSTTS
Flight: 6E1706
Seat: 22A
Date of Travel: 14 Oct 2018

I travelled from Doha to Chennai in Indigo Airlines 6E1706 on 14th Oct 2018, and reached Chennai International Airport by about 09.30pm. I received my checked in baggages and came out of airport. Then I noticed that one of baggage (out of the two) was mishandled and the zip was partially opened. Subsequent check of the mishandled baggage for the items integrity, revealed that my newly purchased mobile phone in Qatar has been missing from the subject baggage.
Immediately reported the case with Indigo Airlines customer care through phone, and I was told that the complaint is registered and I will receive the update from them after investigation. When I sought for the acknowledgement of the complaint made, I was told that no such acknowledgement by mail or SMS will be provided, and my complaint reference is only the booking reference number. Despite repeated requests to provide my complaint reference number, the above same message was repeated.
Today (15th Oct), as I did not receive the update from the customer care, I approached them and sought for the update. I was told that no such item was identified in both the departure and arrival airports, and no further investigation will be progressed further.
The proclaimed investigation made by the airlines was very superficial and not performed in depth to really identify the root cause of the item missing from the checked in baggage, such as checking the CCTV footages. Communication by the airline staff and customer care was unprofessional, rude, non-commital and acknowledgement in writing for the complaint received was deliberately denied, probably with the agenda to remain non-commital.
Latest feedback from the airlines customer care is that nothing further could be done from the airlines to trace the missing item, and the case is closed, without resolving the issue.

Dear concern,
Traveled to indore by flight 6e416 dated 12-10-18, and i kept my hand bag in the luggage. Where my wallet in the hand bag, & kept 10000 cash in it. But when i receives this luggage in indore and checked my wallet, found only 2000 cash available in my wallet. Immediately informed to the indigo employee at indore but did not get any information yet.

Name : shanin n s
Pnr: sfh3mj
Flight: 6e 507
Seat: 28f
Date: 13 oct 2018
My connection flight from chennai to trivandrum was purposefully denied by not guiding me to the gate and staff member fighting with me at the boarding pass issue counter, to purposefully make the delay by one minute. (I was informed, later that i should have been there by 4:10 am and i reached at 4:11 am, which is not true as i was there 10 minutes prior to the that and it was the operational negligence and staff fighting with me which made the time delay by 1 minute.). I already had my boarding pass and reached the indigo counter 10 minutes prior to the gate closing time (25 mins) with my boarding pass to that flight.

Then i was approached the inquiry counter to find a solution, where i was left with the only option of booking another flight for 2500 rupees and a loss of more than 5 hours. Moreover, this flight timing was earlier rescheduled from 4:50 am to 4:35 am, which again gave me the time constraint, still making myself available before the mentioned time.
This kind of act is totally unethical for reaping more revenue from the customers. Myself being a student and to let go this hard earned cash is disheartening. Please see to it that no one else faces such a terrible situation and please do reimburse every penny collected for the extra ticket.

N. B: please verify the facts provided to understand the authenticity of the complaint.

Thanking in anticipation.

Hello team.

Your team called me up regarding job opportunities and i have paid a sum 9800 for interview.
The interview is on 15th oct 2018 i have not received any further information about it. Nor the hr is available to pick calls.
Can you please let me know what is the issue or am i not into some fake organisation.
I wanted to report that same for ciber crime. If you could confirm if there is any pending action from your side??

Regards
Akshatha

I received a sms stating that indigo:dear 6e customer, ref: pnr-fdjc5z, your currently booked indigo itinerary is effected due to operational reasons. We have re-booked you on 6e 969/3174 on 04 nov stv-maa, 1520/1950. To stop receiving repeated notifications we request you to accept, choose alternate flt or cancel at no charge by clicking on http://19f.in/pyzjxfE41I. thank you. While accepting it informs that server error. Please contact our customer care.
I am accepting the changes. Please take a note of this and arrange for my travel on 04.11.2018

Flight departure time:14:45, total fare:inr 13, 713.00

1) i have entered terminal by 13:30, and reached on counter no 54 by 13:45. From there i was sent for baggage scanning. I understand that scanning is important but as my check in closes at 14:00, why priority was not given to me?
2) i requested agent on counter no.54 at chennai domestic airport to allow me as i have emergency (My grand mother is expired and i have to go). They were rude enough not to allow.
3) i was said by agent on counter no.54 that all seats are full on flight. I have a valid ticket and i am not yet boarded, how can all seats be full? Do you sell tickets at higher price due to festive season?
4) i was said by agent on counter no.54 to check for next flight available on same day, when asked for any extra charges, they said it would be managed on same ticket price. When checked on indigo customer care counter, they said we do not have seats on any flight today and if booked i need to pay inr 28000. Why wrong information is passed by agent on counter no.54?
5) when i asked agent at counter no.54 to call their supervisor, answer was not possible. Why?
6) when called customer care (Mr. Mehboob), they said refund amount will be inr:702 and i am marked as no show. So refund is as per no show policy. Its conflicting as wehn i asked customer care on airport it was said that refund amount will br inr 4000.
7) i asked agent in customer centre at aiport for cancellation of ticket which they said, i have to do online. Also been said"you can walk and cancel as internet is there in every smart phone now". As if it has been hilarious. Why such pathetic customer handling?

Please address that as soon as possible.

Also my next ticket is on 24 oct 2018 in flight 6e 534 (A320) in indigo. I do not want to travel anymore on this this, as my entire plan is disturbed. If possible please refund my entire money for ticket which is 19, 392.00 inr

On 08/10/18 i had booked an air ticket from lucknow to bengaluru. While making payment by credit card it showed the result as error. So i tried again & it was success. I got the ticket with pnr as cgzs9d. While going through the card statement i find that the amount of rs. 6434.00 has been realised twice in the name of indigo gurgaon twice on same date 08/10/18.

Later i cancelled this ticket for which i am to get a refund of rs. 914.00. My request is that i should be refunded another rs. 6434.00 that has been paid to indigo may be by mistake.

Regards, ashok

This is regarding my travel on 10th october 2018 from bengaluru to kolkata by flight 6e-344. The pnr is plnqse. After reaching my home in kolkata, i realized that the lock for one of my checked in baggage was missing and 2 airtight plastic containers comprising of some expensive items, including important children's medications were missing. When baggage locks are broken for checking purpose, as per rules, a note is left inside informing the passenger and no items are to be removed without letting the passenger know.in this case, no such note was left and 2 crucial items were quietly stolen from the checked in bag. The items i lost (Including the boxes) were extremely expensive and the medications (7-8 new bottles/ tubes) that were present in the box were for urgent requirement for my 2 year old toddler. When i had to give the medicine to him, i realized that it is missing from my baggage.
I also tried calling customer care for mishandled baggage complaint several times but no one responded. Disgusting behavior by airline and airport authority. If i don't get back my items or receive proper compensation, i will ensure that this dark side of the airline and airport staff is exposed to customers through all possible channels

I had booked 4 tickets from bangalore to cochin for 4 pm flight on oct 6. That day bangalore traffic was too hectic. I reached the indigo desk at 3.10 pm.. They have denied my flight and informed tht am too late.. Am really disappointed.. They didnt make any support not to miss the flight instead they made me to miss the flight. I need my money refunded

I was supposed to travel on flight 6e 214 - mumbai to cochin dated 28/09/18, whose departure time was 11:15 am, but i was denied with the boarding pass at the check-in counter & the reason given by the indigo staff was that check-in time has been over, even though i was there at the check-in counter of boarding pass before 45 minutes as per the rule for obtaining the boarding pass at the check-in counter. For the same i want the refund of the amount.

My flight time was 10:55. I got delayed in my way. So i tried to do web checking on the way between 9:30 - 9:40 but there was no option available for web checking for my flight. Usually it have. Then i called your support at 9:40 i think. I told them i have flight at 10:55 and i am late and on my way but i am trying to do web checkin but it is not working. The person on the phone told me that sorry sir webcheckin closes at 1 hour prior to departure. I couldn’t process hat information because i was panicked as i am late. So i asked him if my flight is delayed he says no. On time but i didn’t realise that it’s not been an hour yet. But i wonder why he said sorry sir.. Then finally i reached the ground staff at 10: 05am to be exact. I told him i have bhubaneswar flight at 10:55. He guided me on the other way and ask me to stand there. Then he goes speak to another staff. Then he left. I stand there waiting for lady to finish the checkin of other user. I also asked another customer who was infront of me that i am late, please let me go first. He said yes please. Then i wait for them to finish. I looked at 3 different counter. They almost took 8 mins to finish with 1 person. So when i reach the counter. The lady told me, checkin is closed. Then argued with your staffs. I found the first guy who guided me. He is like sir you were here at 10:10. Then i was like wtf? I am standing here since last 10 mins. The uncle also told the person yes he is standing last 10 mins. But no one listened then i argued then finally fed up and book another paying 6900. Which is unfair. He lied infront of my face. Such persons are really #, i can never forget that # face anyway then i go speak with another staff who was sitting in he chair beside fast forward checkin counter. He is explaining me that why did you make it at last 5 mins? Your fault. We have mentioned that come prior to 2 hours of departure, you came in last 5 mins so missed the flight. I was like is this guy even real? Your checkin time ends prior to 45 mins. I came 5 mins earlier man. Which is fair according to your all rules and regulation. You can’t tell me if i supposed to reached 5 mins earlier or 1 hour. You are supposed to be blame if you have mentioned a time and i reach by that time but still couldn’t make it and i want a full refund or else i will go to consumer court.