IndiGo Complaints & Reviews

I was having a flight from delhi to kathmandu on 8th ocotber, 2018. Somehow i forgot my passport at my home (Ahmedabad), but i had aadhar card and license issued by indian govt. I was not allowed to board the flight, i even i got a letter from indian embassy asking airlines to allow the immigration, it was rejected. I didn't get the refund, also i have return ticket on 14th october, 2018. I want the refund of it. But when i apply for cancellation, they are refunding me zero rupees. I made all possible attempts, still i din get on board and not getting the refund. My pnr : mer4pj
Flight1 6e-31 delhi to kathmandu
Flight 2 6e-32 kathandu to delhi

Sir I have booked my air ticket from Delhi to Portblair through indigo airlines.i have booked my flight timing at 03:55.when I got ticket, it show flight schedule at 02:05.when I call to Indigo helpline, they told that you cancel your ticket. Indigo give you complete fare return.book new ticket.I am armed force personal currently posted to carnicobar

Flight date - 10/10/2018
Flight - 6e-3175 flight time - 3:55

Sr. Citizen 2 tickets booked from mmt
Passenger : celine dsilva & patrick dsilva seat - 11e, 11d

Its my mom/dads first travel by plane, my mom was given a wheel chair. Your indigo guy placed my mom near the booking counter and told dad to get to the baggage counter for tickets. Sadly there was no instructions given to dad to wait and take the wheel chair. On searching my dad did not find mom while when enquired on the counter it was told that you move the given gate and she will be brough in there.

It was your porters responsibility to ensure end to end both passenger reaches the gates to get into the plan.in this chaos at the gates you starff was intimated at 3pm that mom is not to be found so please check. It took them 1.5 hours to find her alone near the ticket counter. Due to this chaos the flight is missed and put to another flight. Can you believe the reaching destination time was 5.30pm which is now 9.30pm that too a via via flight from bangalore. Such a horrible experinece... I want to speak to someone who is incharge of your user satifcation department and foresee for some action against the team and a refund of my ticket or this harrassement. Because of this experience my parents dont wish to travel by plane ever.

I look forward for a call immediately on my number [protected] (Ashley dsilva)

My parents (Senior citizens) travelled on indigo flight 6e-361 from bengaluru to mumbai today. I was supposed to travel with them but i had to cancel at the last moment due to urgent work here.
After about 1 hour of them already walking inside the terminal (I personally went to see them off) and before 20mins from the flight departure i get a call from an indigo executive saying that the passengers have missed their flight and have to pay and take the next available one. I had talked to my parents after they checked in their luggage and the news of them not reaching the departure gate made me anxious and worried. On asking the executive about this, he replied that i don’t know they have missed the flight and have to take the next one. I asked again about my parents that how is this possible that theu haven’t reached the gate after check in and the executive said “i cannot search for them in a 4km long airport building, you just tell that they have to take the next flight”.
I was baffled by this response and i told the guy that i don’t appreciate the way he is handling this and he should be helping the customer in such a situation. To this he replied that i am not saying anything madam but it is not my problem if they didn’t reach the gate before 25mins of flight departure. When i finally lost my cool and scolded him for his behaviour, he instead blamed it on me for being rude and disconnected the call.
I immediately called my father to check up on him and he informed me that they were already inside the gate and in the runway bus going to the airplane for boarding. They were not late on the check in counter and had reached before the gate was finally and permanently closed.
This is unexpected behaviour from a well reputed airline, distressing the customer right in the middle of their travel and then behaving rudely on top of that.

Hi I m Hetal here.
I was travelling from Hyderabad to Bangalore ( PNR NO Q93V7L) travel date 1st oct 2018.
My luggge was damaged by the airlines n after registering a complaint
Mr. SIDDHARTH, from the airline dept, attended the complain n promised to refund me rs. 2000 for the suitcase( original price being 6500, n refund amt is just peanuts) which hasn’t been done by the airlines yet.the suitcase is useless to me now.
Request u to please luk into the matter revert back

Hi I m Hetal here.
I was travelling from Hyderabad to Bangalore ( PNR NO Q93V7L) travel date 1st oct 2018.
My luggge was damaged by the airlines n after registering a complaint
Mr. SIDDHARTH, from the airline dept, attended the complain n promised to refund me rs. 2000 for the suitcase( original price being 6500, n refund amt is just peanuts) which hasn’t been done by the airlines yet.the suitcase is useless to me now.
Request u to please luk into the matter revert back

This is zubair from warangal i have paid 2000 rupees for security deposit that i have not received any response and also my money riya sharma his name but she is not lifting my call and also hr madam is also not lifting my call riya sharma cell number airline +[protected]. She said me that is a security deposit money it will refundae with in 24 hours but it was my mistake i have accepted his words this way that riya sharma has fooled me. Please sir take serious matter in this regard with riya sharma. My email is [protected]@gmail.com.

I received an email from the below person
Gunjan. [protected]@goindigopost.in stating to open the attachment, i am sure this is a spam email and after opening the attachment i got to know it's a fraudulent activity through email using indigo airlines name.
I do not want to receive any more emails from them.
Please look into this and take action.
Thanks...

I received an mail and also message. On they guide me to download the interview letter as i am shortlisted for the interview. The call letter shows that the nterview will be on 30 oct. But for registration for an interview. I have to pay refundable amount of rspace 9800 as a security fee in the account of bank of maharashtra in favor of indigo account manager by cash or net banking on today9 october only as today is last date of online process and for query they gave the no. Of hr. Sachin and mail i'd [protected]@hr go indigo.in. Is this fake or real please tell me

I appeared for the interview and got selected.
I even submitted all the required documents but they didn’t gave me my joining date.
I waited for so long but they didn’t inform anything.
I kept calling the hr.
Finally one day after calling her for so long she picked up my call and told me as there is no vacancy till the next year, she can’t help it.
I mean if you didn’t had any vacancy, how could you conduct a interview process.
This is truly disgusting.
This is not done.

Sir
I'm complaining from hyderabad rajiv gandhi airport. We had our flight no 6e261 with one no hfhzuw on october 8 at 4:05am. We reached here at 3:10 and we were asked to do the self check-in as soon as we reached here at 3:15 but by that time the check-in was already closed. Though we were on right time when we approached the indigo flight concerned people they asked us to book new tickets and as we had no other option to fly back to kerala we were forced to take new tickets for the flight 6e683 with pnr no hfhzuw and cause of this we couldn't attend a main function we were supposed to and lost money for 3 tickets too. Now we are planning to file a case in the court for compensation as we had to suffer this money loss and time loss and all this pain due to the ill treatment and poor dealings of the indigo crew.

I have lost my boarding pass and need them for some official purpose.

My details are:

1 : indigo flight : 6e-399
Delhi - goa
15:40 hrs, 28sept
Pnr : jyr73c
Name : seema rani

2 : indigo flight : 6e-724
Goa - delhi
17:45 hrs, 03 oct
Pnr : qln6kr
Name : seema rani

Kindly send the duplicate copy of boarding pass to my email address...

Mujhse galat date me booking ho gyi thi, maine call ki to mujhe 1 ghante me dusri booking banane ko bola, tbhi full refund milega, account balance nhi bacha tha us din, dusre din maine account me balance dalaya tb call ki to bole offer end ho gya aur mjhe 5600 charges bataye please help and change date of my journey. Date 12 october to 11 october. My number[protected]. My pnr ab4igs in indigo airlines, so please keep change my date of journey from 12 oct 18 to 11 oct 18 from goa to lucknow.

I am mukesh kochar. I had a flight from bagdogra to ahmedabad on 5th oct-18. I checked in at 14:20 (Departure was 15:00) but they said checked in counter is already closed as per norms.
Due to rally of cm of west bangal we reached late by 5~10 minuets but they didn’t tolerate us.
Now i want to complain this incident.
10 to 15 pessanger also missed their flight due to this abnormal situation
Please give direction

I am travel on dated 05 oct 2018 on banglore to nagpur by indigo 6e 955 airlines.
I am faced the problem of in my ear and headache and air cooled in not properly
I am badly feel in flight my head and my ear and nose very pain during the flight my mom also travel in this flight his bp too high mu brother, wife, son and i talk to other people they also says the same problem
Air cooling also very low

Dear indigo,

I don't travel much but whenever i travel i choose to travel by indigo. Today i traveled from bengaluru to bagdogra by flight 6e 433 pnr - ih9hvd. While claiming the baggage i found that the zip of my luggage was damaged this incident happened second time with me.in 2016feb... While traveling from same route the belt of my backpack was also damaged but that time i didn't complain. But this is second time i experience the same thing, therefore, i wrote a complain letter. This is the only route where this type of incident happens. On 9th sep we traveled from bagdogra to chennai but everything was good.
Only traveling from bengaluru to bagdogra this kind of incident happen.
Kindly note and do the needful so that other passengers doesn't suffer in future.

Your sincerely
Laden bhutia

I have got an e-mail saying that I have been shortlisted for an interview in Indigo airlines at Banglore office on 22nd October. There was an attachment including with email saying that I will have to deposit Rs 9600 (refundable) and send them the scanned copies of my documents. When I called on the given number ([protected]) for bank details the man on the phone named Anil Rana, told me that I will have to deposit the money on the name of a person called Shashank Shekhar. The bank account number given is - [protected] and IFSC code - SBIN0003208. As I sensed some trouble in this job offer I refused to deposit the money. I hope that Indigo Airlines knows about this fraud on their name and take some actions against these fraudsters.
Shivali Dhinoja

I had a very bad experience today in flight no 6E 801 Mumbai to raipur
the crew in the flight were very rude . I am corporate passenger frequently i fly in Indigo though my meal was booked. It was not served for me instead when i showed my boarding pass in which it was clearly mentioned CPML in bold . They were not having my details in the list . Its a very veered experience. Its being an morning flight i need to travel empty stomach all till raipur . It is a very bad policy from indigo i was asked instead to pay again for a meal . The crew behaved as if they can do what ever they want no one is there to ask them

It was monday morning of oct 3rd, 2018 when i was travelling from goa to hyderabad, flight 6e259 - booking reference: xl7l5u. When my bag came out of conveyor belt it was fully torn to the point that it can't be used further. It looked like the bag was dragged on some sharp or uneven surface. After collecting my bag i directly went to complaint counter to register a complaint and the lady over there took some photos of damaged bag and assured me that i will receive a call within 24 hrs. Next day i received a call from one of the executive who offered to give rs 500 indigo voucher for the damage caused, to which i denied as my bag's price was around inr 5000 then the lady started negotiating for inr 1000 voucher which can only be availed in my name that too within 6 months from the issue, to which i denied again. I mean what kind of compensation is this. All i am asking for is a fair compensation. By the way this all happened despite of my bag being marked as fragile.

It was Monday morning of Oct 3rd, 2018 when I was travelling from Goa to Hyderabad, flight 6E259 - Booking reference: XL7L5U. When my bag came out of conveyor belt it was fully torn to the point that it can't be used further. It looked like the bag was dragged on some sharp or uneven surface. After collecting my bag I directly went to complaint counter to register a complaint and the lady over there took some photos of damaged bag and assured me that I will receive a call within 24 hrs. Next day I received a call from one of the executive who offered to give Rs 500 Indigo voucher for the damage caused, to which I denied as my bag's price was around INR 5000 then the lady started negotiating for INR 1000 voucher which can only be availed in my name that too within 6 months from the issue, to which I denied again. I mean what kind of compensation is this. All I am asking for is a fair compensation. By the way this all happened despite of my bag being marked as fragile. I am also