IndiGo Complaints & Reviews

I received a sms stating that indigo:dear 6e customer, ref: pnr-fdjc5z, your currently booked indigo itinerary is effected due to operational reasons. We have re-booked you on 6e 969/3174 on 04 nov stv-maa, 1520/1950. To stop receiving repeated notifications we request you to accept, choose alternate flt or cancel at no charge by clicking on http://19f.in/pyzjxfE41I. thank you. While accepting it informs that server error. Please contact our customer care.
I am accepting the changes. Please take a note of this and arrange for my travel on 04.11.2018

Flight departure time:14:45, total fare:inr 13, 713.00

1) i have entered terminal by 13:30, and reached on counter no 54 by 13:45. From there i was sent for baggage scanning. I understand that scanning is important but as my check in closes at 14:00, why priority was not given to me?
2) i requested agent on counter no.54 at chennai domestic airport to allow me as i have emergency (My grand mother is expired and i have to go). They were rude enough not to allow.
3) i was said by agent on counter no.54 that all seats are full on flight. I have a valid ticket and i am not yet boarded, how can all seats be full? Do you sell tickets at higher price due to festive season?
4) i was said by agent on counter no.54 to check for next flight available on same day, when asked for any extra charges, they said it would be managed on same ticket price. When checked on indigo customer care counter, they said we do not have seats on any flight today and if booked i need to pay inr 28000. Why wrong information is passed by agent on counter no.54?
5) when i asked agent at counter no.54 to call their supervisor, answer was not possible. Why?
6) when called customer care (Mr. Mehboob), they said refund amount will be inr:702 and i am marked as no show. So refund is as per no show policy. Its conflicting as wehn i asked customer care on airport it was said that refund amount will br inr 4000.
7) i asked agent in customer centre at aiport for cancellation of ticket which they said, i have to do online. Also been said"you can walk and cancel as internet is there in every smart phone now". As if it has been hilarious. Why such pathetic customer handling?

Please address that as soon as possible.

Also my next ticket is on 24 oct 2018 in flight 6e 534 (A320) in indigo. I do not want to travel anymore on this this, as my entire plan is disturbed. If possible please refund my entire money for ticket which is 19, 392.00 inr

On 08/10/18 i had booked an air ticket from lucknow to bengaluru. While making payment by credit card it showed the result as error. So i tried again & it was success. I got the ticket with pnr as cgzs9d. While going through the card statement i find that the amount of rs. 6434.00 has been realised twice in the name of indigo gurgaon twice on same date 08/10/18.

Later i cancelled this ticket for which i am to get a refund of rs. 914.00. My request is that i should be refunded another rs. 6434.00 that has been paid to indigo may be by mistake.

Regards, ashok

This is regarding my travel on 10th october 2018 from bengaluru to kolkata by flight 6e-344. The pnr is plnqse. After reaching my home in kolkata, i realized that the lock for one of my checked in baggage was missing and 2 airtight plastic containers comprising of some expensive items, including important children's medications were missing. When baggage locks are broken for checking purpose, as per rules, a note is left inside informing the passenger and no items are to be removed without letting the passenger know.in this case, no such note was left and 2 crucial items were quietly stolen from the checked in bag. The items i lost (Including the boxes) were extremely expensive and the medications (7-8 new bottles/ tubes) that were present in the box were for urgent requirement for my 2 year old toddler. When i had to give the medicine to him, i realized that it is missing from my baggage.
I also tried calling customer care for mishandled baggage complaint several times but no one responded. Disgusting behavior by airline and airport authority. If i don't get back my items or receive proper compensation, i will ensure that this dark side of the airline and airport staff is exposed to customers through all possible channels

I had booked 4 tickets from bangalore to cochin for 4 pm flight on oct 6. That day bangalore traffic was too hectic. I reached the indigo desk at 3.10 pm.. They have denied my flight and informed tht am too late.. Am really disappointed.. They didnt make any support not to miss the flight instead they made me to miss the flight. I need my money refunded

I was supposed to travel on flight 6e 214 - mumbai to cochin dated 28/09/18, whose departure time was 11:15 am, but i was denied with the boarding pass at the check-in counter & the reason given by the indigo staff was that check-in time has been over, even though i was there at the check-in counter of boarding pass before 45 minutes as per the rule for obtaining the boarding pass at the check-in counter. For the same i want the refund of the amount.

My flight time was 10:55. I got delayed in my way. So i tried to do web checking on the way between 9:30 - 9:40 but there was no option available for web checking for my flight. Usually it have. Then i called your support at 9:40 i think. I told them i have flight at 10:55 and i am late and on my way but i am trying to do web checkin but it is not working. The person on the phone told me that sorry sir webcheckin closes at 1 hour prior to departure. I couldn’t process hat information because i was panicked as i am late. So i asked him if my flight is delayed he says no. On time but i didn’t realise that it’s not been an hour yet. But i wonder why he said sorry sir.. Then finally i reached the ground staff at 10: 05am to be exact. I told him i have bhubaneswar flight at 10:55. He guided me on the other way and ask me to stand there. Then he goes speak to another staff. Then he left. I stand there waiting for lady to finish the checkin of other user. I also asked another customer who was infront of me that i am late, please let me go first. He said yes please. Then i wait for them to finish. I looked at 3 different counter. They almost took 8 mins to finish with 1 person. So when i reach the counter. The lady told me, checkin is closed. Then argued with your staffs. I found the first guy who guided me. He is like sir you were here at 10:10. Then i was like wtf? I am standing here since last 10 mins. The uncle also told the person yes he is standing last 10 mins. But no one listened then i argued then finally fed up and book another paying 6900. Which is unfair. He lied infront of my face. Such persons are really #, i can never forget that # face anyway then i go speak with another staff who was sitting in he chair beside fast forward checkin counter. He is explaining me that why did you make it at last 5 mins? Your fault. We have mentioned that come prior to 2 hours of departure, you came in last 5 mins so missed the flight. I was like is this guy even real? Your checkin time ends prior to 45 mins. I came 5 mins earlier man. Which is fair according to your all rules and regulation. You can’t tell me if i supposed to reached 5 mins earlier or 1 hour. You are supposed to be blame if you have mentioned a time and i reach by that time but still couldn’t make it and i want a full refund or else i will go to consumer court.

Dear team,

I have received a mail regarding a job opening in indigo airlines, i have applied for the jobs and i have paid rs. 9, 800 as a depository amount.
After that i got a call for a telephonic round and i cleared the round and than again they told me to pay rs.35000, so i paid that as well.
After all the communication the concern person told that you will be getting appoitment letter, contract paper, and confirmation letter by courier which is still not received.

The name of the person who i contacted was sachin bawkar - team hr
Rohit kapoor - vice president indigo

I have received joining letter on mail as well.
Please confirm me that was it a fake call or recruitments are going on.

Kindly find attached of all the documents of my interview call letter and my confirmation letter.

I had booked an indigo flight to travel from from hyderabad to goa with my family scheduled to depart on 11-oct-2018 at 5:40 am vide the pnr pbt4yv. We received an sms stating that the flight has been rescheduled and will now depart at 6:10 am. We reached the check-in queue at 5:10 am. After waiting for a few minutes, i asked one of the indigo support staff if goa flight passengers need to be prioritised. He told us to remain in the queue. When we reached the check in counter at 5:30 am, they told us that the check-in has been closed for this flight.
Surprisingly, there were no call outs for goa flight. Also, there were no display boards indicating the flight time and status.
As i had to go, i purchased tickets for evening flight paying an extra ~ rs. 23, 000.
Because of the lack of appropriate communication from the indigo support staff in the check-in desk area, i had to miss my flight, pay almost twice the initial ticket price and lose a day.
I request for a refund of this extra payment and compensation for the loss of a day as the flight miss was due to lack of communication from indigo.
Anticipating a fair response,
Yours truly,
Gautam

Iam a traveller from trivandrum - bengalooru - new delhi on[protected].

I lost my luggage at delhi airport. I inform your officials at airport, they inform me to it is available at 11.00 am on[protected]. Iam a deffence person, so i need to report before 11.00 am on[protected] to my unit. So you may please arrange the necessary action immediately.

I was having a flight from delhi to kathmandu on 8th ocotber, 2018. Somehow i forgot my passport at my home (Ahmedabad), but i had aadhar card and license issued by indian govt. I was not allowed to board the flight, i even i got a letter from indian embassy asking airlines to allow the immigration, it was rejected. I didn't get the refund, also i have return ticket on 14th october, 2018. I want the refund of it. But when i apply for cancellation, they are refunding me zero rupees. I made all possible attempts, still i din get on board and not getting the refund. My pnr : mer4pj
Flight1 6e-31 delhi to kathmandu
Flight 2 6e-32 kathandu to delhi

Sir I have booked my air ticket from Delhi to Portblair through indigo airlines.i have booked my flight timing at 03:55.when I got ticket, it show flight schedule at 02:05.when I call to Indigo helpline, they told that you cancel your ticket. Indigo give you complete fare return.book new ticket.I am armed force personal currently posted to carnicobar

Flight date - 10/10/2018
Flight - 6e-3175 flight time - 3:55

Sr. Citizen 2 tickets booked from mmt
Passenger : celine dsilva & patrick dsilva seat - 11e, 11d

Its my mom/dads first travel by plane, my mom was given a wheel chair. Your indigo guy placed my mom near the booking counter and told dad to get to the baggage counter for tickets. Sadly there was no instructions given to dad to wait and take the wheel chair. On searching my dad did not find mom while when enquired on the counter it was told that you move the given gate and she will be brough in there.

It was your porters responsibility to ensure end to end both passenger reaches the gates to get into the plan.in this chaos at the gates you starff was intimated at 3pm that mom is not to be found so please check. It took them 1.5 hours to find her alone near the ticket counter. Due to this chaos the flight is missed and put to another flight. Can you believe the reaching destination time was 5.30pm which is now 9.30pm that too a via via flight from bangalore. Such a horrible experinece... I want to speak to someone who is incharge of your user satifcation department and foresee for some action against the team and a refund of my ticket or this harrassement. Because of this experience my parents dont wish to travel by plane ever.

I look forward for a call immediately on my number [protected] (Ashley dsilva)

My parents (Senior citizens) travelled on indigo flight 6e-361 from bengaluru to mumbai today. I was supposed to travel with them but i had to cancel at the last moment due to urgent work here.
After about 1 hour of them already walking inside the terminal (I personally went to see them off) and before 20mins from the flight departure i get a call from an indigo executive saying that the passengers have missed their flight and have to pay and take the next available one. I had talked to my parents after they checked in their luggage and the news of them not reaching the departure gate made me anxious and worried. On asking the executive about this, he replied that i don’t know they have missed the flight and have to take the next one. I asked again about my parents that how is this possible that theu haven’t reached the gate after check in and the executive said “i cannot search for them in a 4km long airport building, you just tell that they have to take the next flight”.
I was baffled by this response and i told the guy that i don’t appreciate the way he is handling this and he should be helping the customer in such a situation. To this he replied that i am not saying anything madam but it is not my problem if they didn’t reach the gate before 25mins of flight departure. When i finally lost my cool and scolded him for his behaviour, he instead blamed it on me for being rude and disconnected the call.
I immediately called my father to check up on him and he informed me that they were already inside the gate and in the runway bus going to the airplane for boarding. They were not late on the check in counter and had reached before the gate was finally and permanently closed.
This is unexpected behaviour from a well reputed airline, distressing the customer right in the middle of their travel and then behaving rudely on top of that.

Hi I m Hetal here.
I was travelling from Hyderabad to Bangalore ( PNR NO Q93V7L) travel date 1st oct 2018.
My luggge was damaged by the airlines n after registering a complaint
Mr. SIDDHARTH, from the airline dept, attended the complain n promised to refund me rs. 2000 for the suitcase( original price being 6500, n refund amt is just peanuts) which hasn’t been done by the airlines yet.the suitcase is useless to me now.
Request u to please luk into the matter revert back

Hi I m Hetal here.
I was travelling from Hyderabad to Bangalore ( PNR NO Q93V7L) travel date 1st oct 2018.
My luggge was damaged by the airlines n after registering a complaint
Mr. SIDDHARTH, from the airline dept, attended the complain n promised to refund me rs. 2000 for the suitcase( original price being 6500, n refund amt is just peanuts) which hasn’t been done by the airlines yet.the suitcase is useless to me now.
Request u to please luk into the matter revert back

This is zubair from warangal i have paid 2000 rupees for security deposit that i have not received any response and also my money riya sharma his name but she is not lifting my call and also hr madam is also not lifting my call riya sharma cell number airline +[protected]. She said me that is a security deposit money it will refundae with in 24 hours but it was my mistake i have accepted his words this way that riya sharma has fooled me. Please sir take serious matter in this regard with riya sharma. My email is [protected]@gmail.com.

I received an email from the below person
Gunjan. [protected]@goindigopost.in stating to open the attachment, i am sure this is a spam email and after opening the attachment i got to know it's a fraudulent activity through email using indigo airlines name.
I do not want to receive any more emails from them.
Please look into this and take action.
Thanks...

I received an mail and also message. On they guide me to download the interview letter as i am shortlisted for the interview. The call letter shows that the nterview will be on 30 oct. But for registration for an interview. I have to pay refundable amount of rspace 9800 as a security fee in the account of bank of maharashtra in favor of indigo account manager by cash or net banking on today9 october only as today is last date of online process and for query they gave the no. Of hr. Sachin and mail i'd [protected]@hr go indigo.in. Is this fake or real please tell me

I appeared for the interview and got selected.
I even submitted all the required documents but they didn’t gave me my joining date.
I waited for so long but they didn’t inform anything.
I kept calling the hr.
Finally one day after calling her for so long she picked up my call and told me as there is no vacancy till the next year, she can’t help it.
I mean if you didn’t had any vacancy, how could you conduct a interview process.
This is truly disgusting.
This is not done.