IndiGo Complaints & Reviews

I had booked my journey to hubli and back (4 adults & 2 children). On 26th july we travelled to hubli as per schedule. On 27th when we wanted to return i realised that i had wrongly booked for august 27th. But i did not realise the same as your office had allowed me to web check one month early. Your officials told me that as the check in is done the tickets can not be cancelled. I had to travel by taxi along with my family. My point is how can your website allow check in one month in advance???. If it was denied we would have known our mistake before onward journey. We had to undergo trauma, with 2 small children. At this juncture, i hope you will refund the ticket amount. Kindly do the needful at the earliest.
Make my trip invoice: nf[protected]
Pnr gyum5c

Good day sir,
Sir i am archit srivastava, it’s the feedback to the flight 6e5097 flying from mumbai to delhi on 20th august 2018 and my pnr number is pggh3a.
I have been flying with indigo for more than a decade time now. And recently i realised every time i board the flight the standard of the flying experience has been going down badly.
Starting with the flight had had lot of mosquitoes and according to the protocol nothing could have been done during the flight time. Coming to my seat 30d the last one, as it is the seat is uncomfortable and adding to it the seat was completely torn off.
When i used the restroom it was stinking badly, just to mention before the airlines and lot of airlines still put a room fresher or a spray to keep it hygienic. If you go and search my name i must have flown at least 10 times in this quarter but i am deeply disappointed with the standards going down. During the boarding period people were literally shouting for their seats as some seat had gone to dry clean and the professionalism of the crew couldn’t be seen at that very moment.
I am just mentioning this is because if i fly i like my flight to be smooth and relaxed not giving feedbacks or complaining to the airlines.
Thank you so much.

Warm regards
Archit srivastava
Contact number [protected]

Dear sir/madam,

I'm mr. Krishnamurthy ravindran (Physically challenged passenger), travelling in indigo 6e 269 on 19/08/2018 from chennai to chandigarh (Pnr no. - gfu4kt) and my seat no. Is 1a.

Your general service was very good. But in flight air hostess service is very routine (Out of mill type) and particularly of robotic nature not attending to request of old passenger like me.

I have tried to order from your in-flight magazine. I had to request them more three times. But they ignored. Finally they say it is out of stock in a very rude manner.

If you don't want the purchaser why you do in-flight sales (I have ordered magic coloring magazine and in-ear twisted zip playlist earphone).

Mine was cash payment. But they made me to run from pillar to post to give "no-stock" answer.

Please be considerate towards helpless needy passengers.

I was very much disappointed by the services given by indigo team. I will never book indigo flight in my life and tell others not to book this bad services flight... I will tell u why... Actually we booked wheel chair in flight for my mother... She has leg problem... Severe pain in the lower limb... So we booked... She got service in chd airport... But when she was about to deboard from plane in dubai airport. Terminal 1 & asked for wheel chair... Then. The airhostess told my mother... You will get it down the stairs,... But there was no wheel chair and the bus was there to take passenger to metro train section... She was surprised... And she was not getting any staff to talk... Down the stairs... How disgusting... There are the liars... She walked all the way from bus then train thein airport... Till the baggaage with severe leg pain... But nobody helped her... Almighty is watching all this what u people had done to my mother... I will never book ur ticket.

Hi,
It's a very worst handling baggages from indigo airline staff, today date 19/08/18 morning 6:25 am flight no-6e-352 pune to ahmedabad..
When i was received my check in bag then it's found totally wet or rain water and inside all my new clothes got wet and aslo my some important documents also wet where i am going for one week plant inspection purpose..
I was loss my documents with wet condition... Take it seriously and raise complaint and conform to me

Dear sir/madam,
This is my booking reference no: fmnlf2sho6nc5. I booked my flight on aug 18, 2018. I did not receive any booking confirmation mail from indigo airlines but the amount deducted from my sbi account.
So please refund my amount or else send me the booking confirmation mail.
Thanking you
Anandvinoth swamykannu

Hi, i had my indigo flights scheduled to kerala (To and fro) 29th aug-2nd sep. Have booked this for the kerala tourism.
By seing the current situation in kerala, i have cancelled my flights and now 11, 500 got deducted as cancellation fee out of 15390 of my complete fare. I cancelled my flights as there is disaster formed in kerala, where the tourists got stucked in the hotels, landslides are being occurred in hill stations like munnar and will take time to recover, also not safe for the travel and tourism as of now. When i contacted the indigo customer care they said flight operations may resume after 26th based on the situation in kerala on which no one can assure. Here my problem is though the flight operations resume, kerala places will not get recovered for the tourism, which is my objective of the travel. Can you please help me in getting the refund of complete amount.
Airlines pnr: 29th aug - lii16k
2nd sept - clfpxr
Can you please check on this. Waiting for the favorable response.

I passed tel phone intetview. After that i sumit free rs 2000. After. He told to pay for uniform, bus, canteen card, id card. For 16000rs. I sumit it. After he sent me joing letter. But. Joiniging two days befor he call me. Said that the training is canclled. He said he will give other for joining. After few day he give other date. But same problem was there. I called him he i will. Give u date in few days. But after that he is recving my calls and sometime switch off. Please solve my problem. Iam belog very middle family. Please help me. Please solve problem as soon posible.

I have lost my wallet while going to kolkata from puneon 18 august flight no. 6e 142/ seat no. 2b.

I have checked with your help desk but they have shown no seriousness or concern over loss.

I request your help in checking with cleaning and shift changing staff for my wallet.

I lost almost all the identities and credit card with this incident.

Kindly help.

Name : md arfat
Lost item : wallet (Dl, rc, voter id, pan card, credit and debit card)

I had a flight 6e708 at 19:05 from indore to bangalore on 17th aug and its delayed by more than 1.5 hours. I am seeing this sort of delay with indigo flight 3rd time. This is very unprofessional and inconvenient everytime and have to reschedule and replan my vist plans due to this.
Very much dissatisfied with the services.

I can understand the delays due to bad weather conditions or low visibility bit this has not been the case in any of the delays which i am talking about.

Need a strong compensation for this delay this time because the inconveniences caused due this delay were huge.

I traveled with indigo on 2nd August 2018 BOM to JAI.My IndiGo PNR is ZBKJSV- 6E 504 02Aug BOMJAI 1705/19056E 394 .
I am armed Force personality.i want my travel certificate.Regarding this i talked to your coustmer care he said he will call me back.
But it’s more than 24 I didn’t get any call.and no one is responding my call.
Please pardon on my request .
Regards
ASHUKA SHARMA

Hi all,
i got call from Riya sharam. she asked that are you looking for job in Airlines.Then i think for a while and being an unemployee i said yes. then she told that you are selected for GROUND STAFF IN VISAKHAPATNAM AIRPORT.
and also asked that are you okay with that location and again i was thinking how did they got my phone number?? Then i realized that i registered in SHINE.COM with my Mobile number. there i applied for airlines job. so i trusted them and felt so happy. then i got mail from them to pay 2000 rs before going to Interview session. If you are selected then it will refund to you with salary.or else also it will refund to your a/c. for re-funding process why should they collect money from us? i checked all websites. and its Fraud. i go to the indigo careers website and submitted my resume. then i got mail from them with an Request No too. if anybody really gets hired then they need not pay any money anyone. if anybody asks money for job surley its fraud. so guys please BE AWARE of these fake cheap websites.
Thankyou

Today on 16th of august i booked a ticket from agartala airport, tripura with booking reference number qe2qjm, the representative (Ms. Amrita) of your organisation who booked the ticket gave me wrong information about the timings and confirmed the ticket. I enquired about 2 passenger tickets from agartala to bangalore and she informed me that the flight would leave from the agartala airport at 5:40 pm and reach bangalore at 9:25 pm and its a connecting flight and i agreed to confirm the ticket and i made the payment through my debit card. After the ticket was confirmed and she gave the print out of the ticket, i was panicked when i saw that the arrival time (12:05 am) at bangaluru airport. It was 00:05, and i asked the representative why she gave me the wrong timings and asked her to cancel the ticket or to reschedule the ticket, but she told me i have to pay extra for rescheduling and there are cancellation charges. She told that i was wrong and didn't hear properly about the timings. Now my question is why should i pay for rescheduling or cancellation since the mistake is from your representatives end and more over i am travelling with a patient and why should i take the risk of travelling late night. Since she confirmed me that the arrival time to bangalore is 9:25pm so i thought i could manage a hotel by that time. I need your help in sorting out this problem and cancel the ticket or reschedule it. If any further information required please drop a mail or +91 [protected]

To,
The Head
Customer Grievances Cell
Dear Sir,
It is believed that indigo flight fare are very much compititive to the other airlines and in such perception, I booked a ticket for the journey of my son Mr. Saharsh Poddar Ex Chennai to Patna for 03.11.2018 by 6E-441 under student quota paying Rs.8359 on 08.08.2018
Two days later, based on an informative e-mail received by me, I observed that spice airline is offering flight No. SG-731 at fare of Rs.5576 incl. all, which also run at 6.25AM & reaches Patna at 9.55AM, which is almost Rs.2783 less to the fare charged by your company to me.
In a single day booking gap, for the same date and and almost for the similar time ( 1.45hr), it’s never expected for such a substantial difference in fare.
Kindly look into the matter and do the needful to refund the excess fare charged to me or otherwise it will lead to the lack of trust in your company as reagrds to the fare and one would enquire so many times before making booking with you. The case may also be refered to the concerned authority because it’s really very painful indeed.
Thanking you and awaiting your positive reply
Yours sincerely
ALOK PODDAR

Dear indigo,

This is to bring to your notice that i have filed a complaint about a missing bag with indigo ground staff terminal 2 on aug 12, 2018 which has not been attended to.

I traveled on bengaluru - delhi indigo flight no. 6e 2716, pnr - lm7ujb, seat 5e.

Our luggage was announced to arrive on belt no. 2, and simultaneously (Which i later learned) go air announced arrival of its flight & luggage for passengers available on belt no. 2 and then was shifted to belt no. 1.
One of the go air passengers, whom indigo staff identified, spoke to him over phone and confirmed that he had my bag - was to bring it back. After waiting for an hour i left and indigo ground staff promised to deliver the bag to me at my residence. The bag had my clothes and some valuables.

I have not received any information from indigo staff till today - spoke to the customer helpline twice once with nikita and then with shweta - they promised to revert in an hour but never did. The ground staff also did not share with me the details of the go air passenger. If there was any doubt on the intentions of the goair passenger to return the bag, it should have been communicated to me and i should have filed an fir. Goair also did not bother to contact me. The baggage of the go air passenger that he left behind was left with indigo ground staff.

I am deeply concerned about the way this has been handled. I had filed a complaint ref. No. Del6e18435 - and given my mobile number and the address to contact me. There has been no action so far, that i am informed about.
The careless attitude of both indigo & goair is disturbing and i am left helpless.

I wish a speedy action on this and support from the airlines, i frequently travel. Check your records.

I expect action please.

Kind regards
Shalabh

I am asit kumar biswas working in indian air force. I tried to book a air ticket from indigo site on internet on 02/08/18 for journey date 11/08/18. I tried trice but all the times when submitted for payment it shows on site something goes wrong. Finally fourth time i succeded to get an air ticket confirmed pnr no w9lf2y on date 12/08/18 from indigo by using mobile app as no ticket available on 11/08/18. On 10/08/18 at about.0900pm a call received from indigo rep stating that i have booked two tickets pnr nos dc6jkp and ij9nsk for the same name details and same flight leaving lucknow at 0310 on 11/08/18. I was astonished as i booked ticket for 12/08/18at 0310 hrs. Somehow i was trapped to pay rs 2480/ for cancellation charge against full payment of rs. 2925 and another ticket they offer refund me 2725. I was happy to become a full. On 14/08/18 i found 4 continious debit for rs2925, 2925, 2925and2925 against indigo on 02/08/18. Out of 4 deduction i understood 3 transaction correct, but 4th deduction not understood. Same day i called customar care they firstly deneying the paymet but my enquiry force them to disclose on hiding air ticket pnr no.. Py9tyy was booked against my name on same date ie 11/08/18 at0310hrs. So same date same time same name same flight 3 tickets was booked but 2 they disclosed before and one after the flight gone ie on 14/08/18. My heard money is snatching by indigo through chitting. So i want my money back for the hiding ticket pnr no. Py9tyy booked for 3rd time on 11/08/18. For one journey why indigo wants to take cleverly trice time payment.

I along with my family (Mrs. Nilakshi roy and master raunak bishaya) travelling by indigoflight 6e 553 at 00.20 am on 11th august from pune to guwahati via a connecting flight no 6e 3955 at 05.20 am from kolkata to guwahati. The incident took place in pune airport while we are proceeding for security check-in, in my wife's baggage there was two toy guns which was not allowed to carry by the security officer, so it was dropped at the check-in baggage (In a cartoon dimension 2.5× 18×24 inches) and assured that it will be send in the next indigoflight at around 2.50 am. At the same time my wife was issued a new boarding pass. On arrival at guwahati airport we inquired about the said item, and they gave me a number [protected]. I called the number on 12 the august, and the executive replied that she don't know about such packet/cartoon.
Please do the needful in this regard so that i can get back my packet.

Regards
Abhijeet

Please note that my was issued a boarding pass for Mumbai Patna flight on 13/08/2018 and was left in waiting area. May be her English not enough to understand announcement. Later when I spoke they said your fault and charged full amount for next flight i.e. 5195 INR. Booking Reference: TBV2JS
Status Date of Booking Payment Status
CONFIRMED 10Jul18 Approved
IndiGo Passenger(s)
Flight Status
1. Mrs Anupama Singh
IndiGo Flight(S)
Date From (Terminal) Departs Flight Number
(Aircraft type) Check-in/ Bag drop closes To (Terminal) Arrives Via
13Aug18 Mumbai(T1) 09:30 6E 5126( A320 ) 08:45 Patna 14:00 Delhi
Seats and Additional Services
BOM PAT
Passenger name Seat Services Purchased
Mrs. Anupama Singh DFNS
Travel and Baggage Information
BOM PAT
Fare Type : Regular Fare
Please do reach airport 2 hours before flight departure
Boarding gates close 25 minutes prior to scheduled departure time
Check-in counters close 45 minutes prior to scheduled departure time
Check-in baggage allowance: 15Kg
Hand Baggage Allowance: 7Kg


For Your Benefits
2-Patna-1.jpg 2-Patna-2.jpg
Terms & Conditions
• For detailed conditions of carriage please, Click here. You can also visit www.goindigo.in.
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I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : nf[protected]
Email address : [protected]@yahoo.com

Dear Indigo

Me and family were to fly to Kochi on 14 Aug by 6E 214. PNR is OY2UMI

There is flood and calamity in Kochi and so wanted to cancel the tickets or atleast keep an open ticket or rechedule it to a later date as we dont want to travel now which can be of high risk to me and my family which includes a 2 year old daughter.

On mutiple inquiries through your customer care number and service executive, we received the following update :
The policy for rechedule is :

1. Need to reschedule atleast 3 hours prior to time of flight and need to pay 2400 + GST + difference of fair per reschedule .
2. Cannot change sector or passenger.
3. Also no refund on cancellation.
4. Also got response from executive that there is no special policy to handle such emergency situation and they have not got any intimation.

The above policy holds good for any reschedule / cancellation.

As a genuine customer keeping the safety of my family in mind, i will be forced to forgo or cancel this ticket or travel in this unpleasant situation.

Such cases should deserve special attention and I need refund.