IndiGo Complaints & Reviews

On 10 th july 2018, i have to take my flight 6E-557 from chennai at 6:40 am, and i checked in and took my boarding pass, waiting for boarding at indigo boarding gate... As the gate is full of passengers i am standing a side and waiting for the call.. but without call they started boarding n by the time I questioned about my boarding flight, they said boarding closed, but the time is 6:10 am, and even i requested, one of your lady boarding staff, CHEATED ME, SAYING THAT, SHE WILL TAKE ME FOR BOARDING, N TOOK ME CLEVERLY OUT AND MADE CANCELLED MY BOARDING PASS.. this really hurt my feelings.. and impacts my confidence... That lady was so reckless and moved out by saying wait there and returned back... So this is what you are giving service... "PLAYING WITH YOUR CUSTOMERS"..
Because of this i lost my 2 days work, confidence, and my efforts... who is going to take responsibility... Till now no one has contacted me...Which shows your commitment... IF STILL NO RESPONSE FROM THE MANAGEMENT... I NEED TO KNOCK DOORS OF COURT ...

Ticket Details:-

MY TICKET PNR NO. MG13XT
DATE OF JOURNEY 10 JULY 2018
FLIGHT NO. 6E-557
CHENNAI TO VISAKHAPATNAM
TIME : 06:40 AM
Nikita Hemnani

Hi,

More then a month ago I Utkarsh Pandey had booked a flight PNR: MKW99R| 6E459 IndiGo from Mumbai to Chennai which was scheduled on date 15/07/2018.

I was supposed to travel from Varanasi to Mumbai today itself by train and after that, I was expecting to continue my journey from Mumbai to Chennai but all of a sudden I fell ill and my condition is not improving.
Due to continuous vomiting, high fever and lose motion I am unable to travel also the doctor recommended me complete bed rest for a few days.

Due to this, I won't be able to reach on 15 July at the scheduled time, so I have to cancel my flight.
I have already spoken to indigo customer care and they have shown a full support and cooperation so far during my tough time.
I am just a student and belong to a poor middle-class family hence I won't be able to bear high cancellation charge by the indigo airline.
So I request the Indigo team to cancel my flight and initiate a refund which I spend during my previous booking.so that I can utilize this to book my flight back once I recover.
I am attaching doctor receipt also for your reference and justify my plight.
Hoping for full support and cooperation from the Indigo team and better customer experience.

Best Regards,
Utkarsh Pandey

Dear sir i took my flight with my family on 9 july from indore to mumbai at 1300 hrs pnr WGH82Q we reached on airport on 12.20 pm as we get on the counter the attender said us to wait and then she said we can not board the plane as doccuments are prepared... we did request them as we were 8 people who were about to miss the flight but they did not allowed us to board the flight. and we were told to catch a second flight at 8 pm to mumbai. which cost us 1000 each thats 8000 extra. and they said to get the tickets just one hour prior to departure. we bought the tickets as planned and board the plane. and we saw that people are still at the counter getting chekin and the time was 7.45pm.
Now i am confused that in afternoon they didnot allowed us to board the plane even 40 min prior to departure and now in night flight they are allowing passenger to even get chekin counter till 7.30...
how is possible. now please tell me how is this possible...and why they couldnot do it in afternoon flight plez make a proper note on that. i will not stop on this plz make my complaint to be registerd and clear the situation

Dear complaint executive.
I, Dr. Biranchi Prasad Mishra, with PNR- CLEHELNN had pre-poned my flight timing from 15/07/2018 to14/07/2018 but had not got any confirmation till now even after getting assurance from four representatives through phone . So I request you to send a valid confirmation in the form of email or SMS so as to relieve me from this tension.

thanking you....

This is to inform you that i have booked flight ticket on 09.07.2018 from ranchi to delhi booking id- [protected] and return flight booking id - [protected], through PAYTM and i have cancelled the ticket on same day due to some reason but the refund amount is credited in account for the rupees of - 2512/- only i am not satisfied with refund money and will never book ticket on indigo in future.

Regards,
Vijay Murthy
[protected]

Our flight number is 6E1713 and booking reference is FD7UQM, we traveled from Hyd-Doha on 11th July.

Our suitcase was in opened condition with lock broken, we found it is packed in polythene cover with zip open condition.

Seems like someone has broken the lock and packed it.

We lost 4 dresses and few edible things.

If you recovered kindly contact at +[protected]

While booking a flight from Kolkata to Bangalore I used a US based visa card to make payment. I received a message saying that the payment has not been received and would be refunded within 5 days if deducted from me (the attached picture shows the message received). It gave me a link to make the payment by another mode. Then I used SBI internet banking to make the payment using the link. The money was deducted from the SBI account and I received a confirmation mail for the ticket.
Later, I realized that money had also been deducted from the US based visa card.
When I asked for refund for one of the two payments, they said the full amount can not be refunded for one of the two transactions. Only partial amount of the excess payment can be refunded.
This does not make any sense!! Should not Indigo return the full amount for any one of the two payments?!!

I have travelled today from Chennai to Mumbai 6E782 flight, I have pre-booked corporate meal so they have given me chicken cup noodles which was not nice so I kept by having little.now am continuously vomiting I went to doctor and he said it is food poisoning.. am get nauseated with that noodles .. why u ppl serving such a cheap unhealthy foods and beverages . Change your menu r else stop serving packed foods. Am not well now. This is ridiculous I will put this and file complaint in court. So much we r spending and traveling but no proper care on foods and services. [censored]!! Hence forth I will never travel with indigo.

From
Sivakumar Somasundaram & Uma sarojini amma
TC-No- 21/1859(15)
Karamana, Trivandrum
To
The Customer relationship manager
Indigo Air lines
Dir,
Sub: Damage caused to my bag during my travel to Singapore and back
Ref: Ticket booked thru Make my trip in Indigo air lines
1. 4th july Trivandrum to Bangalore 17.05 hrs flight
2. 4th july Bangalore to singapore 21.15 hrs flight
3. 9th july Singapore to bangalore 5.30 hrs Flight
4. 9th july bangalore to Trivandrum 123.230 hrs flight
I wish to bring to your notice the difficulties faced by us during my holiday trip to Singapore and back to trivandrum. I have travelled only in Indigo Airlines on the dates mentioned above. During my return journey one of my baggage was missing in bangalore airport and I reported to the officer concerned. He verified and informed me that the baggage was struck in the conveyor belt in Singapore. He made a promise that the baggage would be delivered to my residence the very next day. I also agree that there is a possibility that it may struck in the conveyor.
When the bag was delivered on 11th july around 3pm, it was in a bad shape with its front side fully damaged. I accepted the bag and mentioned the condition of the bag in the delivery slip. My bag is a new one purchased for this journey and I travelled only in Indigo Airlines.I am sure that the damage caused is only due to the poor handling of baggages by your staff.
Details of my bag is as follows
KAMILIANT BY AMERICAN TOURISTER
BLUE COLOR 58 cm KAMZOYA SP
Kindly make arrangements to replace the bag by a new one

Yours faithfully

S.Sivakumar

Two tickets were booked by mistake of website and one booked through IVRS for same passenger and date of journey same and one ticket cancelled on 4-7-18 .Cancelled ticket PNR: (KDMGYM) and ticket price RS 6596/-.They are promised me full return but I received only RS 1016/- in my credit card the remaining amount RS 5580/- did not receive till now. Passenger: KADALI VENKATESWARA Rao. pH:[protected]. Ticket : Delhi to Visakhapatnam (return also). Date of journey: 25-8-18 & 2-9-18

Hi I tavelled from Chennai to Banglore in Indigo please find the below details, Share me the duplicate boarding pass. sugumar.[protected]@gmail.com

Cleartrip id - [protected]
IndiGo 6E-847
Chennai to Bangalore Sun, 24 Jun 2018
PNR - UGCEWG
TICKET NO- UGCEWG
Traveller Name - Mr. sugumar krishnan
MAA 16:55 17:55 BLR
Sun, 24 Jun 2018 1h Sun, 24 Jun 2018
Chennai - Chennai Airport Terminal 1 Economy Bangalore - Kempegowda International Airport Terminal 1

My name is VIKASH POONIA and I was travel from GOA to JAIPUR on July 10, 2018, in your Flight 6E 998.
When the journey ended, I picked up my baggage and I saw that my bag was torn, then I spoke to the Indigo staff and he was a staff named SHIVAM . He said that it keeps happening and we cannot do anything and my bag It was also very dirty and messy
The bag was torn, make sure you get it from your staff
So I wanted to know from you that you do the same with your passengers' luggage and your staff said that we will not give any damages to you.
So I complained to the airport manager and forwarding them to this mail
That bag was 2000 rs but the thing is not about 2000 rupees. Talk about your facilities and your rules. What was it that you damaged someone and now you will not pay off
If you make us travels like this then how we will travel with you further
So my request is that my loss should be compensated
And I hope you understand my point and help me.
THANK YOU
NAME :- VIKASH POONIA
ADDRESS:- JAIPUR
PNR NO.:-RE1W6J
MOB. :-[protected]

Hi i have received the email regarding my CV getting shortlisted for interview in indigo airlines in bangalore. They asked me to pay 9300 Rs as a security deposit as they mentioned company will provide me air ticket for bangalore and for that reason they need security amount which will be refunded. Interview is scheduled on 25th of july. I want to know is that true any recruitment interview will b taken on that day in bangalore at indigo office in richmond's tower?

My flight got delayed by an hour from patna to calcutta 6E342 and because of that i am not able to catch my connecting flight calcutta to jaipur 6E832.
The response what i got by indigo person sagar at patna airport is worst and solution more than worst, even they have not asked for any refreshments to me.
Worst ### experience with indigo this time.

I booked air ticket in indigo. I lost my boarding passes and i need to submit it in office . So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: "We are unable to process your request due to restrictions. Please contact our call centre for further queries"
.
Please provide me a travel certificate.br...

Hello,

I forgot my amazon kindle in the flight. I kept it in front of my seat. I took Indigo 6E-187 on 07 Jul 2018 18:35 from Hyderabad to Bangalore. My PNR is ZDY8YC and I was seated in 9F. Please check with the cleaning staff and let me know how I can get it back.

Thanks

Name : Shanmukha Vikrant Sista
Lost item : Amazon Kindle paperwhite with leather cover

My name is asharaf me and my friend want to travelling to delhi today morning 6 am flight 6E-516
Ref num- ATO060GN3RR
I reach the counter at 5.20 am 5 miniut late
The counter staff name is lakshmi
She is not allow to travel us
She was not ready to lisen anything frome us the indigo staff talk to us very badly
Then she send us to front office they all making us late they talking only rules regulations only . no any staff tray to travel us the flight i have travel many time in indigo
International trip. But it was all good service but am sorry to say this here after i never chooce indigo becouse they dont wait for us just 5 miniut for bording ...

My name is asharaf me and my friend want to travelling to delhi today morning 6 am flight 6E-516
Ref num- ATO060GN3RR
I reach the counter at 5.20 am 5 miniut late
The counter staff name is lakshmi
She is not allow to travel us
She was not ready to lisen anything frome us the indigo staff talk to us very badly
Then she send us to front office they all making us late they talking only rules regulations only . no any staff tray to travel us the flight i have travel many time in indigo
International trip. But it was all good service but am sorry to say this here after i never chooce indigo becouse they dont wait for us just 5 miniut for bording ...

I have lost my earphones on the flight near my sit. I turned back from exit door. And I didn’t found it. I asked staff on board for earphones they told there were non of the things found. I searched it under the sits and ever corners for an 10-15 minutes but no one help me to find. And I assume that member on board have took those. What is the types of people Indigo hires?
Please it’s an humble request to return it.

On 09/07/18, we booked for flights in indigo airlines from Hyderabad to coimbatore (round trip) for 3 tickets. The amount RS 18313/- debited from my union bank account to you.but any confirmation from your end not received. so it is requested Kindly refund the amount to my bank account pl.
Transaction id: A 1901016
Remarks: INTERGLOBE AVIA/GURGAON/[protected]