IndiGo Complaints & Reviews

Dear authority,

As a written proof at airport "baggage drop in 45 mins prior" we reached 4:30 am at counter for 5:20 flight to jaipur. Girl named prithvi wasted our time conversing & saying we are late & some indigo employee (This employee on seeing us itself started saying rudely that you have to take evening flight) made us stand in queue (We could hear no indigo person announcing for jaipur as i was taking care of baggage & 2 senior citizen with me. On insisting they allowed the senior citizen & stopped me & my brother.

Lie no 1) we are no show reported as we were late (Which we weren't)
Ans) those senior citizen said that our seats were full - we had paid for premium seats and got premium seats, how could these seats go full!!!
They sold it to someone i guess hence made up all the story & stopped us

Lie no 2) it slipped out of prithvi's tongue only (I wish i had recorded) "i could have done it when to came here now all doors are closed, ohhh i mean you were late & doors are closed".

Since the start they asked us to take another flight. They didn't allow us do kiosk check in kept us engaged in their nonsense conversation & then gave us evening flight option at base cost of 1000/- we took that in 2 flights 1 for myself @1000/- 5:05 pm jaipur flight another @1000/- in 7:50 pm jaipur flight for brother. Now i reached @4:00 pm for my evening flight & this time i tried getting my brother on my 5:05 pm flight (Everything became possible as i was paying 1000/- again to get him on 5:05 pm flight)

Boarding happened this time at 4;40 pm for 5:05 pm flight
It was a trap to hide their mistake of allotting our seats to someone and earning 3000/-

There is so much wrong that happened there that day which i am not able to type as i have no words to type how swiftly & tactfully we were fooled, cheated & a fraud happened

Dear sir,

I had a return flight no e-512, pnr j98yry-6e 557 from bhuvaneshwar to chennai on 15 jul 2018. We had traveled from puri to bhuvaneshwar and reached airport just 45 minutes prior to stating the above flight ie. 1245 h. The actual starting time of above flight is 1330 on 15 jul 2018. We were stopped and declined our baggage by the checking counter staff on the plea that all the checking have been closed and document sent. I showed the time it was just 42-43 minutes still left for flight to start. My wife is a diabetic patient and and on a hurry she fell down. All the lady staff witnessed this incident and they also inquired about her well being. We had requested to lady staff at the checking counter that we had only hand baggage's which could be carried in the flight but she was so adamant and did not agree to our genuine requests. There was actually enough time and we could have been easily accommodated in the flght without much hassles. I know the indigo flight starts at a different location that is far from boarding point. Nevertheless we had sufficient time to board the flight. I immoderately went to one mr salim by the time flight had started off. I could not meet him mr salim at the very moment since nobody told him there was one supervisor who could have helped us. He pleaded his inability and assured such things will not occur in future. I had to rush to a local hospital and administer medication to my wife. I had to book another flight and that cost rs 18000/- besides all kind of harassment by your lady staff at ticket counter as well as checkingcounters. Who would bear this loss? I am regular traveler through indigo and you can see my records. Being an ex-serviceman my self i am aware all the security issues the flight has to undergo. Still i feel i have been victimized for not a good reason

Dear sir / madam,

I am sorry to bring to your kind notice that i had bad experience with indigo flight at hyderabad.

I have booked flight on may 31 2018 to go kolkata and i was booked your flight no. 6e6246. Vide pnr no: hg8u7a.

We have reached the counters early and got delayed at bag security check and reached the gate at 9.35pm and we are not allowed board the flight. But gate will close at...

M/s. Indigo airlines.

Dear customer care - indigo,

Please introduce regular return flights between muscat and trivandrum; this route is one of most sought and demanded route even most of the other airlines have had their regular presence in this route.
Or at least kindly consider introducing flights during summer holidays, festive occasions (Such as oman & eid now & x-mas etc) and/or during weekends of oman.

Thanks and regards,
Anil kumar kr
E-mail; [protected]@gmail.com

Today i traveled from delhi to hyderabad via 6e 552 indigo flight. My bag was fine at delhi airport but when i got my bag here in hyd it was damaged, handle was broken and now i need to get it changed. I would want indigo to take this responsibility and reimburse the amount as it happened because of your grasping staff who mishandled this bag.
Need your urgent assistance

My name is shrihari and am i am fresher we fresher don t have much knowledge about job agencies so we can t figure out which agency is fake and which agency is real and security deposit is not strange thing for us we pay security deposit for everything. They asked my resume and provide me phone interview then i paid sd they actually send me offer letter in that offer letter they mentioned job location and salary there was no reason to doubt them.
No one can tell the forms and offer letters they sending its fake.
Suddenly one day the official number they been in touch with me that no and email id become invalid. They are fooling everyone in same pattern and am not the only one who got fooled 2000+ other peoples are also got fooled that means indigo is being little bit careless about this those fake agencies taking advantage of indigo and people like us i know this complaint is not going to help me but pleas if anyone reading this complaint from indigo pleas try to take some action against those fake agencies

Indigo airline - support and refund

Dsksiva jul 23, 2018
Awaiting still there is no any response from your end. Indigo airlines took 2 months over still am struggling for get refund along with compensation, in-between indigo airlines debited inr.1125.00 from my account, due to this problem daily my activities get strucked and unable to coup, please advise how will get back my money.

Regards,
D. Sivakumar

Dsksiva jul 21, 2018
Your statement says that unable to transfer amount due to account mismatching than how you debited inr.1125.00 from my account, if possible to debit than why not credit accepted, one gentleman from indigo yesterday over phone called and ask about my account details after that immediate inr.1125.00 debited from my account and he told refund amount will transfer your account within few minutes. From this incident i understood indigo airlines starts another way to cheat / robber my money. Further if i wait my total money indigo airlines will swapped and pull me in trouble, awaiting for call me urgent.

Dsksiva jul 21, 2018
Your statement says that unable to transfer amount due to account mismatching than how you debited inr.1125.00 from my account, if possible to debit than why not credit accepted, one gentleman from indigo yesterday over phone called and ask about my account details after that immediate inr.1125.00 debited from my account and he told refund amount will transfer your account within few minutes. From this incident i understood indigo airlines starts another way to cheat / robber my money. Further if i wait my total money indigo airlines will swapped and pull me in trouble, awaiting for call me urgent.

Complaint and refund jul 21, 2018
Your account details mismatched/duplicated which will be corrected and refund will be initiated at the earliest.

Regards,

Dsksiva jul 21, 2018
Still amount not refund let me know the reason

Complaint and refund jul 21, 2018
Your refund has been processed dated 20 jul 2018 and will be updated soon in your account.

Regards,

Dsksiva jul 20, 2018
Today 19:12:20 pm, indigo airlines inr.1125.00 debited from my account without refund my payment. Not fair again and again cheating me, without refund my money how indigo debited amount, you people us pressurizing and we trust you and share all our details, but finally we are the looser. We trust consumer complaint board will kept all messages confidential but we become fool in front of indigo airlines, indigo airlines within 24 hours have to refund my money along with compensation otherwise consumer complaint board responsible have to take action against my complaint report.

Dsksiva jul 20, 2018
Statement your's totally wrong, i clearly stated about my doubt and still not yet get any proper reply from your end, awaiting for subject to reply, find below details of bank earlier send you but my question? Where i send u the debit card deactivated by the bank, reason issued a new version card no: [protected]. Valid : 12/22, kindly updated and do the needful.
Note : same bank only updated debit card

Bank name : canara bank
Account no:[protected]
Account name: sivakumar
Ifsc: cnrb0000917
Branch : chennai thyagaraya nagar
Phone no: 91-[protected]

Complaint and refund jul 19, 2018
Your request for refund is on hold and will be closed from our side for the reason "claimant not verifiable/incomplete details".

Please do write back to us incase, if you need any further assistance.

Regards,

Dsksiva jul 18, 2018
No changes in beneficiary account, but only changes in debit card which one is bank updated

Complaint and refund jul 18, 2018
We are allowed to change beneficiary account details only incase of failed refund process.

Please write back to us incase, if you would like to re arrange verification process.

Regards,

Dsksiva jul 18, 2018
Ok, accepted! Shall i send the same bank account linked other card no,

Complaint and refund jul 16, 2018
Our payment methods are pos based and hence its refunded to card accounts which are linked to you bank account.

All information shared by you is safe and encrypted.

Moreover, our refund method has two level security which not only provides you complete security but also helps you to monitor and track transactions based on otp authentication.

Asking details to authenticate transaction is must as per the rbi guidelines and we can not interfere with the same.

At this point of time your refund process is on hold.

Please write back to us incase, if you wish to rearrange verification process.

Regards,

Dsksiva jul 16, 2018
One gentle man today cal me and ask about my debit card details, instead of cvc i shared all other details but he insisting to share cvc no were am scared to share it, my question was already i shared my online bank details than why not transfer the amount, whats wrong?
Customer verification code most very confidential how i can share, kindly understand and try online transfer system where to avoid the risk, let me know, awaiting.

Regards,

Complaint and refund jul 16, 2018
Your request for refund is on hold for the reason "claimant not verifiable".

Please do write back to us incase, if you need any further assistance.

Regards,

Dsksiva jul 15, 2018
Kindly find below details of my debit card,

Debitcard no: [protected]
Experiry date: 09/22

Register mobile :+91-[protected]

Regards,
D. Sivakumar

Complaint and refund jul 14, 2018
Please refer to our mail below -

Complaint and refund jul 9, 2018
Your request for refund/compensation has been processed and will be initiated within 2 working days.

For refund purpose, please mention your -
Debit card no (16 digit) -
Exp date -
Registered mob no -

A bank charges of inr 1125/- will be deducted at the time of refund.

Refund is subject to successful verification by our teams.

Regards,

Dsksiva jul 14, 2018
Till today not yet received refund amount any from indigo airlines. Almost over 3 months still under process are not acceptable, kindly intervene on this issue and do the needful.

Regards,
D. Sivakumar

Dsksiva jul 12, 2018
Further clarification any dont hesitate to call me at any time.
Mobile:+91-[protected]

Regards,
D. Sivakumar

Dsksiva jul 12, 2018
Let me know, what will be the refund amount for cross check the amount.

Regards,
D. Sivakumar

I meena chhabria senior citizen aged 75 years was travelling from udaipur to mumbai in flight no 6e 753 on 22nd july. As i cannot walk the porter was der to move the wheelchair from flight till d pick up point of d cabs. As d cab came he put me in d car nd luggage he whisked off one box wich was a return gift i had got from udaipur
Pls look into this matter

11th july 2018 i was traveling from katmandu to pune, via delhi and number flight 6e 32. So in katmandu airport when i went to board the flight they checked my baggage including my purse and laptop and camera and they charged me extra 2470 in nepali rupee for 3.8 kgs which was extra. But the same airline via delhi they did not charge me any extra and they asked me to give a complaint.

Indigo has taken my money and not yet return. I need it with interest. And I need the additional money also which I have paid for another booking. Additional amount is 4800₹. This is the message which I have received from indigo:-
Dear IndiGo Customer, transaction of INR 11511.00 has been initiated under transaction id e2a7218cd[protected]. In case of any delay in status/payment error, we will update you in 15 minutes. Please check your E-mail for detailed information or click on the link http://I9f.in/YGvdfux29i at any time to know your payment status.

I want to purchase one ticket ex CCU-BLR of 23/10/18 in favor of my daughter, accordimgly go to mobile application and made payment bit not received the ticket, on the next day submit complain to return my money but the respective officer instead of returning money daily deducted amt from my account through card, assuring that all money will be return within 2 to 3 hrs, bit all vain, not a single till return, name of officer start with A, mobile no [protected] and [protected].pl enquire and submit feed back .return my money arround 35880, ( without today's deduction)

There are very few Check-in counters in RGIA airport, Hyderabad among which only 70% are operating.
A very large bookings are done for IndiGo Airlines.

Due to which we need to wait for 1 hour in queue for Check-in.

On 19 July 2019, I have arrived to Check-in counter at 6.00 am.
Flight 6E-6211, departures 7.20 am.

Due to heavy rush and limited counters, I could not able to Check-in on time.

I HAVEN'T seen such a rude staff in any other service sector in my whole life, We are travelling from Chennai to vizag on 5th july PNR- OC18QC- 6E 557, the issue here is we were late for 4 mins i.e we reached airport on time but reached the boarding counter 4 mins late and the they said that they cant permit us and asked us to check for the next available flights. that is when all this started. Arjun Is the guy we met at the indigo reservation counter who said he would help us with the next flight which is in another 2 hrs which has a transit to hyd and then to vizag which means we would reach vizag 5hrs late to the prior flight and while he was booking the ticket for the next flight i was talking to my husband who is next to me of how unhappy i was with the service, we might be late for 4 mins which is our mistake but i have traveled with many other flight services who would consider some buffer time and would permit the passengers on a warning or by paying a penalty or at-least on humanity basis considering the emergency but indigo would not do any such help, so we were definitely upset, isnt being happy about a service or not happy about a service our choice???? while i was talking the same to my husband the staff immediately responded saying please use different airlines i[censored] are unhappy and i dont want to book any tickets for u. this is the response i get from arjun. so is here to promote for different airlines? are you guys not trained to be open to feedback, i really dont get this. My husband then told me please book we need to leave urgent and then he said i will only book i[censored]r wife leaves the place, such an embarrassing an humiliating situation it was, imagine a customer being treated this way after all they earn they bread and butter coz od the customer and this is how the customers can be treated according to indigo. i had no choice but to leave . Arijun asked us to pay 2000 for the next flight and then booked the same. In the meanwhile i recorded a video of so many people who were unhappy about this they were nearly 15 members that at who missed the flight waiting to be attended to the next flight. Arjun suddenly came and said he wil cancel the ticket coz i have a video and then went ahead and cancelled. I dont understand how can a person cancel a confirmed ticket. I might be wrong or right but does he have the authority to cancel the booked ticket?? Firstly i was asked to leave and secondly i was not allowed to travel coz i am unhappy with the services. In-spite of asking about his behavior he openly agrees that this is how he behaves and it is his wish, Being a loyal customer of indigo this is what i get from you guys, he wast even ready to apologize for what he has done.
JUST AN UNACCEPTABLE AND UNETHICAL BEHAVIOR.

I had traveled with my Family, we are of 2 Adults and one Infant. In-general The Infant will be allowed only with Hand Baggage and no Checking luggage is allowed So the actual Luggage allowed for me is Checking 30Kgs and Hand Baggage 21Kgs so Total is 51 Kgs. The Indigo Team mentioned previously that we can even club the Hand Baggage with the Checking Baggage. So i can travel with 51KGs with No Cost. But they had charged me for 9Kgs even though i am travelling with just 46 Kgs. When i asked the for the reason they were mentioned that Infant is not allowed to Carry the Hand Baggage Only Mother Can carry.

What kind of a Reason is this ?
Since i am rushing to Flight i haven't gone for second Thought and paid 3, 600/- as the Luggage Charge.

I want My money Back with a Perfect explanation.

My PNR Number is RE39SM

I had booked Indigo flight 6E - 185 from MUMBAI(BOM) to COCHIN(COK) airport departed from domestic terminal, dated 13 JUL 2018 from GOIBBO travel agent.The flight time was 23:20 and the flight was delayed.The flight 6E - 185 left the airport by 01:35 on the next day.Due to this delay i missed some important meetings which led to a huge loss in my business.So, I am requesting full refund of the flight charges from Indigo Airlines or any other...

Dated 04.07.18. My name is Sodha Kamal Kumar. I have applied a job in Indigo Aviation after applying in the next moment I got reply mail from [protected]@hrgoindigo.in. When I am see mail call letter from indigo airlines in mail mentioned that please security money deposit 9800 for Interview process as per instruction i have paid the security deposit. Then I got a call from Mr. Ayush Malhotra from this number ([protected]) He was saying that I have to submit security deposit amount 48000/-.and He given me bank of India account no: [protected]. Account Holder name is Mr Mukesh SIngh SO Gha. I have deposited amount and called Mr Ayush malhotra after payment then he was telling me send me deposit slip in whats app no ([protected]).[protected] and I have sent a pics to his whats app number then he said send you filling form my all educational details and and send this mail [protected]@hrgoindigo.in. After 2 days he was telling me I got selected because I recommend 3 candidates and selection person you are the one. He was telling me you are selected airport representative in RGI Airport in Hyderabad and joining date will be 1 August 2018. He told me before you received joining letter I have to deposit 48000 for company bond after 18 month return with your salary and deposit same account I have deposited amount on next day I received joining letter by mail. I am sending this joining letter through this indigo airlines portal. Kindly help me. Reply to me @ [protected]@gmail.com.

Dear Sir/Madam

I flew with your airline (IndiGo 6E 5097) on 17th Jul, 2018 between [15: 15] and [arrival 17:30].at Delhi Airport.

When I went to pick up my luggage at the Delhi Airport, I noticed that my luggage was badly damaged (attached some snaps for your reference ),
I had immediate Visited Indigo Customer Service Support counter but they had not resolved my problem and offered me to get Voucher Rs 1000/ to and settle this Issue.
But, Due to emergency at my Home, I moved from Airport to get Complaint copy but my bag cost was Rs 4750/- then why Indigo offered me Rs 1000 Voucher, Its was totally mistake to Indigo team.then why i used repaired bag.
so I am not accepting to this voucher and request reimbursement of my damaged luggage.

Attached details as under for your Investigation:
1) Baoding Pass
2) Luggage Snap
3) Luggage Tag No
4) Complaint Scan copy - Indigo Customer support
I have been a loyal customer of Airline for many Years and never had any similar problem in past nor did, I expect any problem this particular trip.
I trust that you will be able to help with the reimbursement of my damaged luggage, I look forward hearing you within 7 Days about the resolution of this matter.

If any query in this regard, please ask.

Sincerely,

Raghavendra Tomar
Cell : +91 [protected]/ +91 [protected]

Address : C2 Palam Vihar House No 760 Gurgaon -122017

Maine quikr par indigo airline ticketing executive ki post dekhi to Maine apply kr diya the uske very next day mujhe telephonic interview k Liye call aaya or bola Gaya ki registration k liye money Dena h then clear hone k bad verification n then security k liye money demand hua fir mail aaya ki airport me PRM de mile k date 16-18 July h but ab koi reply he Nh mil rha h dono date par hone ko h.
Jis company se mujhe call aaya uske head k nam Santosh verma h or company k nam CAREER GUIDE Bataya ja rha jo ki mail mujhe info.[protected]@gmail.com se aa rha h or phone calls in numbers se aa rahe h +[protected], +[protected]
Or ye number unke head Santosh verma k hai +[protected] Sab k Sab office k number h jiska location Delhi Bataya ja rha h.
Itna to mujhe bharosa Ho Gaya h ki inka indigo airline se koi Lena Dena Nh hai so suggest me ki mujhe Kya krna cahea please reply mujhe sare paise Kaise refund honge please Kuch bataea.

Yesterday I was travelling from Mumbai to Kolkata with flight number 6E-272/353 Pnr- BCCGSM.
My check-in luggage was totally damaged and this is the first time that ever happend to me and this is all due to your poor care by your staff member.
This changed my thought about yoir service and this made me sure that never take an Indigo flight.
Pls improve your luggage facility so that other passengers don't have same feel, just like me.

To the authorized person, indigo airline, this is milind r chovatia from ahmedabad, i was having a booking by your airline to mumbai on[protected] by flight no 6E9858 . at 5.20 am, i arrived at check in counter exactly at4 .35. but they said that boarding is closed. i told them that am already 45 min prior to checkin and i even don't have a checkin baggage. but the lady at the counter wasted my time aprox 7 to 10 mins and then she called the manager i think minal and ravi were their name. the arrived at the counter and said me that we have completed boarding at 4.42 am, then i told them that this lady is saying that boarding is completed at 4.35 and you are saying at 4.42 am. she wasted my time and after several request they did'nt allow me to checkin. i was having a very important meeting in mumbai at 8.30 i requested them many times . all ground staff were free but no one tried to help me out. they told me that pessanger details are already sended to gate at 4.45 . i repeated that i arrived at 4.35 are u all making me full. it was a ahmedabad airport which is not very big. and even security check counters were empty. i again requested that i will reach to gate in 5 mins means 30 mins prior departure. again they made me full that aircraft doors are closed and flight is on the way. and they told me that they will accommodate me in next flight which was at 6.40 and told me to pay 100 rs extra . then also i agreed but at booking counter they asked me to pay 4750 rs for next flight.
i have traveled by your airline for more then 100 times but this was the worst experience. all the ground staff was making me foolish one of them told me that we would have considered your boarding if there were a Que of passenger. i am asking you one thing that can't any one of ground staff come with me to gate and update the passenger list 40 mins prior to departure ?
in my life i must have traveled more than 1000 times with different airlines.
i didn't face issue like this .
now am having my next flight by indigo from mumbai to ahmedabad on 20/07/2018 by flight no 6E-6433 another one from ahemadabad to mumbai on 23/07/2018 by flight no 6E-984 . I WOULD LIKE TO CANCEL ALL MY TICKETS AND WOULD NEVER LIKE TO TRAVEL BY INDIGO AT ANY COST.
I HAVE MADE A COMPLAIN AT AIRPORT AUTHORITY TO CHECK THE CC TV FUTTAGE TO CONFIRM THAT I WAS AT CHECKIN COUNTER AT SHARP 4.35.
AS YOUR STAFF WAS NOT READY TO ACCEPT THEY TOLD ME THAT YOU ARRIVED AT 4.40 AM.