IndiGo Complaints & Reviews

My name likhama ram mene[protected] ko ticket booking karvaya tha jisme name mistake ho gaya tha isliye mene turant ticket ko cancel kardiya mene net se first time booking ki thi mujhe puri jankarari nahi hone karn ticket charges lagya hai usi time mene apki company ki flight me second time booking karli is liye ap mujhe rupees refined karne ki karpa kare first flight booking key pnr cdfcym hai second time booking pnr mg74pt hai isliye payment refined karne ki karpa kare

Pnr :xeni5j travelling from guwahati to bangalore. I was charged rs 400 extra for carrying excess luggage when i had already booked my flight under student id. I expect that to be refunded. The service at the desk wasnt proper. The reciept no. Goes as 1670462. As i am a regular flyer i wish a prompt response in order to continue flying with indigo airlines

Sir
I booked a flight on[protected] pnr tijcta from delhi to pune. Due to heavy rain i was late by 5 min at bording gate 7b. I. E at 2.00 a. M
I requested the staff as my flight was at 2 20 but he denied saying company policy.
Company has delayed its flight many times by 2 to 5 hrs when its bad weather. Then why only 5 min delay was not taken into consideration. Even without any reason i had boarded 15 min before into flight of indigo. What happened at that time about policy
Please reply. I am submitting my boarding pass

I was travelling with my 4 year old daughter in indigo 6e - 2289 from bangalore to new delhi on 19th july 2018. The pnr number is rm4z9b

At the airport, i was given different seats for both o[censored]s without information.

After boarding the flight, i went to 12th row seat with my daughter which was allotted to me. Flight attendant told to move to 6th row which was allotted to my daughter and request the passenger there to exchange my seat with him as kids are not allowed to sit on wing seat. I did so but realized that 2 passengers were together and did not wanted to shift. So again i went to 12th row and requested a passenger who was alone to take 6th row. After some time, the ground staff came and said i cannot sit on 12th row with my daughter because it is wing seat and used for emergency landing.

I don't understand how come a 4 year old kid is expected to sit all alone in some other seat. Isn't it a common sense?

The indigo staff at the airport atleast should have informed me about this.

I refused to shift and told ground staff to find 2 seats for us before i shift. After some time he did so and then we shifted. It was a big hassle for me and my daughter.

Hi,

This is for your kind information

My name is mariama verghese.

Indigo flight our flight no. 6e 477 (A320) on dated 27.07.2018
Bengaluru (T1) to amritsar

I have get the very bad experience of your indigo staff at bangalore airport. I have to share with you.

Due to mis-guide by your staff on bangalore air port, our flight was missed.

They had give us wrong information about gate, in boarding pass they wrote 12 no gate but actual flight was comes on 14 no gate.

As mentioned in our boarding pass & informed to us by your staff, we was waiting on 12 no gate from 9.00 am to 10.30 am, but no any your staff announce our name or informed to us that, flight was departure from gate no 14.

If any passenger not available or absent on their seat, there was your staff responsibility to announce the passenger name or search to passenger,

It was your company responsibility to arrange another flight for us, but after doing arguments with your staff, then they agreed to arrange another flight for us, but for that, your company charged extra 5000/- rupees to us.

Because of your staf[censored]n-responsibility, we faced so many problems.

Now, how we will believe or trust on your service, which we take very bad experience indigo service.

Our pnr # hblirc july -26-2018 at around 3:15 pm, when we (U. S citizens) went to the counter of indigo airline; mr owais ali shah gave us very hard time he wanted to know the full credit card number exp date and phone # attached to this card i called my husband to the usa he refused to give him all the card info then he threatened me that we don't own this ticket and have to buy new tickets cash, my husband asked him do you have the whole card # owais said no i have only last 4 digits my husband asked him if you don't have the whole # how u will know the rest of the #s, when my husband told him that they are u. S citizens and have a connecting flight from delhi to usa owais checked all the u. S passport on a domestic flight he was writing some information from our passport which i don't know, these tickets were purchased 3 months ago online from the usa. Owais was trying to get our personal credit card information, my son will alert the people on youtube about this terrible incident we are almost 400 people in the usa and i have informed them about this incident and we are not planning to use indigo airline in future, i am pretty sure he was writing our date of birth

I, am col p k roy [retd] was travelling by your airlines from bangalore [kia] to delhi. My pnr nu dde7mz. Seat nu 15 d. Class t. Date of travel - 13 july 2018. Flight nu - 6e 2132. Dep time : 0605h.
Complaint.
1. I was carrying one check in luggage. Weight 15 kg (+) 200-300 grams. Passed.
2. Ticket issued.
3. As i started to proceed, the counter gentleman a highly motivated and upcoming person asked me "is that your trolley?" i said yes.
4. The gentleman asked me to put the small back pack (Cabin luggage) on the weighing machine. Weight = 7 (+300 gms).
5. The highly motivated indigo staff went on to say put your laptop bag on the machine. I did.
6. The highly motivated indigo staff went on to say put your hand purse.
7. I did.
8. The highly motivated indigo staff went on to say sorry i will have to charge you for 4 kgs extra.
9. Flabbergasted, i said i have never had to pay extra luggage for my laptop.
10. Then i told him that i am a veteran and a pensioner and your very old customer and if possible help me.
11. He then noticed that my ticket is dfns.
12. With a smirk on his face, he declared — "i can't help you and charged me for 4 kgs = inr 1600.00. Receipt - 1637549 dated 13 julu 2018 [cash].
13. My dear who ever reading this or if reading this, must know that neither you will be richer nor i will be poorer by inr 1600.00. But the insensitive behavior by the highly motivated indigo staff really pained me.
14. I did bless my god that he did not ask me to take my pants and underwear to also weigh.
15. Social media and news media is full of foul remarks against your airlines. Beating up elderly man by dragging him down from the bus, making a woman wait at the tarmac all alone in the dead of night... Being chamcha of vip like sri sri ravi shankar etc are well known to all o[censored]s.

Hail hitler — hail indigo — hail your rubbish attitude.
[protected]

Jai hind.

My relative was travelling on mumbai to doha flight no 1709 via booking ref dlrkvb. The passenger seema mendhy was not allowed to board the flight as she had ecr stamp on her passport. I spoke to the duty manager at the airport and he assured me he will change the flight to 4 august and the passenger can apply to passport authorities for temporary suspension of ecr. Now when i tried to take printout of the revised flight it did not allow me to do so. So i checked with the chat function with customer service. They are informing me rescheduling is only possible 4 hours before the flight. Are you serious passenger was at the airport at your counter how would she know that 4 hours before she would be returned. The duty manager from indigo assured me he will change the flight on the pnr to 4 th august and i need to pay 3500 for change in fare which is agreed and told him can i pay online which he said yes. Now the back office representative swathi on online chat is saying it not possible and 4 hours before i should have rescheduled. There is something very much wrong with the indigo service and needs immediate action. Please revert how do i get my flight rescheduled. George lucas[protected] and to top it up she expects i should go to the mumbai airport to have this change from qatar which is ridiculous.

On the reception dear at the weighing and luggage counter of indigo on the guwahati airport my luggage exceeded by 3kgs and they charged me 400 rs per kg which should be 300 per kg as per your terms. Though my flight was domestic flight and i was flying to bagdogra today on 28th july at 10:05 my boarding time. The pnr no is-dgrs79. How can u cheat your customers like this please take actions against it so it doesn't repeat with someone else and i want my money back.

I am currently sitting on flight no 6e158 which is to travel from ahmedabad to delhi. This plane stinks of bad odour as if they have never sprayed any room freshner. This odour is making it very hard for me to sit comfortably in this flight. It is as if the whole plane is filled with clothes which have not been washed since god knows how many days.

A person named saika sharma from aviation industry is offering airlines jobs in shine.com, ther is an job
I applied it without knowing the cheating. I paid rs 2500 for application fees as they asked. After that they informed me to pay 6500 for documents checking charges. I paid 6500 also, after that they said yo issue the offer latter u must pay 13500.
I kindly request to consider this matter and take action against this kind of online job offer cheating.
Thanking you.

I have bought 2 tickets (Agortala to chennai, indigo (6e438), for august - 06-2017, e ticket number 707sc4yqs & 707sc4yqs), by bdt11579. Now i want to cancel the tickets for some personal problem. But travel agent imposed cancellation charge total bdt 4618*2= bdt 9236, which is approximately 80%.
But i known the cancellation charge only 1500 rupies per ticket.
Please ensure for me.

I had booked a ticket having pnr no. Y9qmjl dated 8th july, 2018. Ticket was from bhubaneswar to pune. Money was deducted and ticket was not confirmed. When i contacted customer care of indigo, they told money will be refunded to your account. I made a new booking with higher price and travelled. Till today i have followed up with the customer care of indigo and sent mail with the bank statements. All in vain. Till now there is no refund or response from indigo.

Dear authority,

As a written proof at airport "baggage drop in 45 mins prior" we reached 4:30 am at counter for 5:20 flight to jaipur. Girl named prithvi wasted our time conversing & saying we are late & some indigo employee (This employee on seeing us itself started saying rudely that you have to take evening flight) made us stand in queue (We could hear no indigo person announcing for jaipur as i was taking care of baggage & 2 senior citizen with me. On insisting they allowed the senior citizen & stopped me & my brother.

Lie no 1) we are no show reported as we were late (Which we weren't)
Ans) those senior citizen said that our seats were full - we had paid for premium seats and got premium seats, how could these seats go full!!!
They sold it to someone i guess hence made up all the story & stopped us

Lie no 2) it slipped out of prithvi's tongue only (I wish i had recorded) "i could have done it when to came here now all doors are closed, ohhh i mean you were late & doors are closed".

Since the start they asked us to take another flight. They didn't allow us do kiosk check in kept us engaged in their nonsense conversation & then gave us evening flight option at base cost of 1000/- we took that in 2 flights 1 for myself @1000/- 5:05 pm jaipur flight another @1000/- in 7:50 pm jaipur flight for brother. Now i reached @4:00 pm for my evening flight & this time i tried getting my brother on my 5:05 pm flight (Everything became possible as i was paying 1000/- again to get him on 5:05 pm flight)

Boarding happened this time at 4;40 pm for 5:05 pm flight
It was a trap to hide their mistake of allotting our seats to someone and earning 3000/-

There is so much wrong that happened there that day which i am not able to type as i have no words to type how swiftly & tactfully we were fooled, cheated & a fraud happened

Dear sir,

I had a return flight no e-512, pnr j98yry-6e 557 from bhuvaneshwar to chennai on 15 jul 2018. We had traveled from puri to bhuvaneshwar and reached airport just 45 minutes prior to stating the above flight ie. 1245 h. The actual starting time of above flight is 1330 on 15 jul 2018. We were stopped and declined our baggage by the checking counter staff on the plea that all the checking have been closed and document sent. I showed the time it was just 42-43 minutes still left for flight to start. My wife is a diabetic patient and and on a hurry she fell down. All the lady staff witnessed this incident and they also inquired about her well being. We had requested to lady staff at the checking counter that we had only hand baggage's which could be carried in the flight but she was so adamant and did not agree to our genuine requests. There was actually enough time and we could have been easily accommodated in the flght without much hassles. I know the indigo flight starts at a different location that is far from boarding point. Nevertheless we had sufficient time to board the flight. I immoderately went to one mr salim by the time flight had started off. I could not meet him mr salim at the very moment since nobody told him there was one supervisor who could have helped us. He pleaded his inability and assured such things will not occur in future. I had to rush to a local hospital and administer medication to my wife. I had to book another flight and that cost rs 18000/- besides all kind of harassment by your lady staff at ticket counter as well as checkingcounters. Who would bear this loss? I am regular traveler through indigo and you can see my records. Being an ex-serviceman my self i am aware all the security issues the flight has to undergo. Still i feel i have been victimized for not a good reason

Dear sir / madam,

I am sorry to bring to your kind notice that i had bad experience with indigo flight at hyderabad.

I have booked flight on may 31 2018 to go kolkata and i was booked your flight no. 6e6246. Vide pnr no: hg8u7a.

We have reached the counters early and got delayed at bag security check and reached the gate at 9.35pm and we are not allowed board the flight. But gate will close at...

M/s. Indigo airlines.

Dear customer care - indigo,

Please introduce regular return flights between muscat and trivandrum; this route is one of most sought and demanded route even most of the other airlines have had their regular presence in this route.
Or at least kindly consider introducing flights during summer holidays, festive occasions (Such as oman & eid now & x-mas etc) and/or during weekends of oman.

Thanks and regards,
Anil kumar kr
E-mail; [protected]@gmail.com

Today i traveled from delhi to hyderabad via 6e 552 indigo flight. My bag was fine at delhi airport but when i got my bag here in hyd it was damaged, handle was broken and now i need to get it changed. I would want indigo to take this responsibility and reimburse the amount as it happened because of your grasping staff who mishandled this bag.
Need your urgent assistance

My name is shrihari and am i am fresher we fresher don t have much knowledge about job agencies so we can t figure out which agency is fake and which agency is real and security deposit is not strange thing for us we pay security deposit for everything. They asked my resume and provide me phone interview then i paid sd they actually send me offer letter in that offer letter they mentioned job location and salary there was no reason to doubt them.
No one can tell the forms and offer letters they sending its fake.
Suddenly one day the official number they been in touch with me that no and email id become invalid. They are fooling everyone in same pattern and am not the only one who got fooled 2000+ other peoples are also got fooled that means indigo is being little bit careless about this those fake agencies taking advantage of indigo and people like us i know this complaint is not going to help me but pleas if anyone reading this complaint from indigo pleas try to take some action against those fake agencies

Indigo airline - support and refund

Dsksiva jul 23, 2018
Awaiting still there is no any response from your end. Indigo airlines took 2 months over still am struggling for get refund along with compensation, in-between indigo airlines debited inr.1125.00 from my account, due to this problem daily my activities get strucked and unable to coup, please advise how will get back my money.

Regards,
D. Sivakumar

Dsksiva jul 21, 2018
Your statement says that unable to transfer amount due to account mismatching than how you debited inr.1125.00 from my account, if possible to debit than why not credit accepted, one gentleman from indigo yesterday over phone called and ask about my account details after that immediate inr.1125.00 debited from my account and he told refund amount will transfer your account within few minutes. From this incident i understood indigo airlines starts another way to cheat / robber my money. Further if i wait my total money indigo airlines will swapped and pull me in trouble, awaiting for call me urgent.

Dsksiva jul 21, 2018
Your statement says that unable to transfer amount due to account mismatching than how you debited inr.1125.00 from my account, if possible to debit than why not credit accepted, one gentleman from indigo yesterday over phone called and ask about my account details after that immediate inr.1125.00 debited from my account and he told refund amount will transfer your account within few minutes. From this incident i understood indigo airlines starts another way to cheat / robber my money. Further if i wait my total money indigo airlines will swapped and pull me in trouble, awaiting for call me urgent.

Complaint and refund jul 21, 2018
Your account details mismatched/duplicated which will be corrected and refund will be initiated at the earliest.

Regards,

Dsksiva jul 21, 2018
Still amount not refund let me know the reason

Complaint and refund jul 21, 2018
Your refund has been processed dated 20 jul 2018 and will be updated soon in your account.

Regards,

Dsksiva jul 20, 2018
Today 19:12:20 pm, indigo airlines inr.1125.00 debited from my account without refund my payment. Not fair again and again cheating me, without refund my money how indigo debited amount, you people us pressurizing and we trust you and share all our details, but finally we are the looser. We trust consumer complaint board will kept all messages confidential but we become fool in front of indigo airlines, indigo airlines within 24 hours have to refund my money along with compensation otherwise consumer complaint board responsible have to take action against my complaint report.

Dsksiva jul 20, 2018
Statement your's totally wrong, i clearly stated about my doubt and still not yet get any proper reply from your end, awaiting for subject to reply, find below details of bank earlier send you but my question? Where i send u the debit card deactivated by the bank, reason issued a new version card no: [protected]. Valid : 12/22, kindly updated and do the needful.
Note : same bank only updated debit card

Bank name : canara bank
Account no:[protected]
Account name: sivakumar
Ifsc: cnrb0000917
Branch : chennai thyagaraya nagar
Phone no: 91-[protected]

Complaint and refund jul 19, 2018
Your request for refund is on hold and will be closed from our side for the reason "claimant not verifiable/incomplete details".

Please do write back to us incase, if you need any further assistance.

Regards,

Dsksiva jul 18, 2018
No changes in beneficiary account, but only changes in debit card which one is bank updated

Complaint and refund jul 18, 2018
We are allowed to change beneficiary account details only incase of failed refund process.

Please write back to us incase, if you would like to re arrange verification process.

Regards,

Dsksiva jul 18, 2018
Ok, accepted! Shall i send the same bank account linked other card no,

Complaint and refund jul 16, 2018
Our payment methods are pos based and hence its refunded to card accounts which are linked to you bank account.

All information shared by you is safe and encrypted.

Moreover, our refund method has two level security which not only provides you complete security but also helps you to monitor and track transactions based on otp authentication.

Asking details to authenticate transaction is must as per the rbi guidelines and we can not interfere with the same.

At this point of time your refund process is on hold.

Please write back to us incase, if you wish to rearrange verification process.

Regards,

Dsksiva jul 16, 2018
One gentle man today cal me and ask about my debit card details, instead of cvc i shared all other details but he insisting to share cvc no were am scared to share it, my question was already i shared my online bank details than why not transfer the amount, whats wrong?
Customer verification code most very confidential how i can share, kindly understand and try online transfer system where to avoid the risk, let me know, awaiting.

Regards,

Complaint and refund jul 16, 2018
Your request for refund is on hold for the reason "claimant not verifiable".

Please do write back to us incase, if you need any further assistance.

Regards,

Dsksiva jul 15, 2018
Kindly find below details of my debit card,

Debitcard no: [protected]
Experiry date: 09/22

Register mobile :+91-[protected]

Regards,
D. Sivakumar

Complaint and refund jul 14, 2018
Please refer to our mail below -

Complaint and refund jul 9, 2018
Your request for refund/compensation has been processed and will be initiated within 2 working days.

For refund purpose, please mention your -
Debit card no (16 digit) -
Exp date -
Registered mob no -

A bank charges of inr 1125/- will be deducted at the time of refund.

Refund is subject to successful verification by our teams.

Regards,

Dsksiva jul 14, 2018
Till today not yet received refund amount any from indigo airlines. Almost over 3 months still under process are not acceptable, kindly intervene on this issue and do the needful.

Regards,
D. Sivakumar

Dsksiva jul 12, 2018
Further clarification any dont hesitate to call me at any time.
Mobile:+91-[protected]

Regards,
D. Sivakumar

Dsksiva jul 12, 2018
Let me know, what will be the refund amount for cross check the amount.

Regards,
D. Sivakumar