IndiGo Complaints & Reviews

My son lost his mobile in hyderabad airport in indigo bus. We boarded flight 6e 6417 1.45 pm on 2.8.18 from hyd to bangalore. We boarded flight from gate no 104. Just before standing in queue in gate 104, my son messaged his friend and put his phone in his bermudas. After crossing gate 104, we boarded indigo bus and sat in the first seat on the right side (Upward climbing seat). Since his pocket was big, may be phone has fallen there. We realised phone was missing immediately on boarding flight and promply informed the aircraft crew. Instead of attending to us, aircraft crew was keen on making us settle down. They said that our phone will reach lost and found division of bangalore indigo. Indigo staff promised me that if the phone is lost in airport it will never be missed. But after reaching airport i got a shock that there is no lost and found division for indigo. Its only the lost and found division of the airport. Indigo staff made me wait for almost 45 min and gave me only the lost and found no of hyderabad airport which i had already got and already spoken by directly approaching the lost and found division of airport. Airport staff checked in cctv and cleard that it has not fallen anywhere before gate104. So it has to be fallen only after gate 104 which is indigo area. Till now i have not got my phone. I am sure it fell on the bus which is indigo bus. Is it so unsecure like a govt public bus?? If anything gets missed, are the indigo bus staff misusing them?? I need clarification. This is ridiculous. Indigo is not taking care of genuine customer complaint and not finding our lost things. If the aircraft crew called the bus driver promply immediately, i would have got my phone in hyderabad only. Why he didnt call the bus driver then and there? Why crew says that there are 15 buses and difficult to track?? I need an answer

Trip id [protected] flight got cancelled on 15 june 2018 and i have ring indigo customer service about 20 times every time they said refund has been processed but i havent got money back into my bank account they told me to ring my bank i have done that also it is around 1 and half month now will i get my money back or not. Can u please sort it out.

We had a flight on 16th july 18 flight no 6e 918 from kolkata to delhi and a connecting flight to dubai no 6e 21 at 17.10 from delhi to dubai our flight 918 was delayed reached delhi at 16.30 at terminal 1 by the time we reached terminal 3 our flight had left we missed our flight we had told by indigo staff at terminal 1 that our flight is waiting as it is a connecting flight we had requested for wheel chair as senior citizens but not given any help for no reason of ours we were harassed given a flight at 2am in the morning by flight no 6e 47 seat no 1b and 1a our booking reference is qctj5m we were so much harassed at the delhi airport no place to sit for so many hours we should be compensated by a free ticket anywhere in india also we have a flight on the 5th of august 18 6e 22 dubai to delhi and a connecting flight to kolkata on the 6th of august 18 6e 219 delhi to kolkata we have requested for a wheelchair hope we will not be harassed further and miss our flight please make a compensation and make sure we our given proper care from dubai to delhi and delhi to kolkata and also make arrangements to get our baggage directly to kolkata from dubai. My mobile no [protected] and email i'd is [protected]@hotmail.com name is virendra kumar mehra and geeta mehra.12 sunny park kolkata 19 tickets booked through khaitan air travels kolkata

My name likhama ram mene[protected] ko ticket booking karvaya tha jisme name mistake ho gaya tha isliye mene turant ticket ko cancel kardiya mene net se first time booking ki thi mujhe puri jankarari nahi hone karn ticket charges lagya hai usi time mene apki company ki flight me second time booking karli is liye ap mujhe rupees refined karne ki karpa kare first flight booking key pnr cdfcym hai second time booking pnr mg74pt hai isliye payment refined karne ki karpa kare

Pnr :xeni5j travelling from guwahati to bangalore. I was charged rs 400 extra for carrying excess luggage when i had already booked my flight under student id. I expect that to be refunded. The service at the desk wasnt proper. The reciept no. Goes as 1670462. As i am a regular flyer i wish a prompt response in order to continue flying with indigo airlines

Sir
I booked a flight on[protected] pnr tijcta from delhi to pune. Due to heavy rain i was late by 5 min at bording gate 7b. I. E at 2.00 a. M
I requested the staff as my flight was at 2 20 but he denied saying company policy.
Company has delayed its flight many times by 2 to 5 hrs when its bad weather. Then why only 5 min delay was not taken into consideration. Even without any reason i had boarded 15 min before into flight of indigo. What happened at that time about policy
Please reply. I am submitting my boarding pass

I was travelling with my 4 year old daughter in indigo 6e - 2289 from bangalore to new delhi on 19th july 2018. The pnr number is rm4z9b

At the airport, i was given different seats for both o[censored]s without information.

After boarding the flight, i went to 12th row seat with my daughter which was allotted to me. Flight attendant told to move to 6th row which was allotted to my daughter and request the passenger there to exchange my seat with him as kids are not allowed to sit on wing seat. I did so but realized that 2 passengers were together and did not wanted to shift. So again i went to 12th row and requested a passenger who was alone to take 6th row. After some time, the ground staff came and said i cannot sit on 12th row with my daughter because it is wing seat and used for emergency landing.

I don't understand how come a 4 year old kid is expected to sit all alone in some other seat. Isn't it a common sense?

The indigo staff at the airport atleast should have informed me about this.

I refused to shift and told ground staff to find 2 seats for us before i shift. After some time he did so and then we shifted. It was a big hassle for me and my daughter.

Hi,

This is for your kind information

My name is mariama verghese.

Indigo flight our flight no. 6e 477 (A320) on dated 27.07.2018
Bengaluru (T1) to amritsar

I have get the very bad experience of your indigo staff at bangalore airport. I have to share with you.

Due to mis-guide by your staff on bangalore air port, our flight was missed.

They had give us wrong information about gate, in boarding pass they wrote 12 no gate but actual flight was comes on 14 no gate.

As mentioned in our boarding pass & informed to us by your staff, we was waiting on 12 no gate from 9.00 am to 10.30 am, but no any your staff announce our name or informed to us that, flight was departure from gate no 14.

If any passenger not available or absent on their seat, there was your staff responsibility to announce the passenger name or search to passenger,

It was your company responsibility to arrange another flight for us, but after doing arguments with your staff, then they agreed to arrange another flight for us, but for that, your company charged extra 5000/- rupees to us.

Because of your staf[censored]n-responsibility, we faced so many problems.

Now, how we will believe or trust on your service, which we take very bad experience indigo service.

Our pnr # hblirc july -26-2018 at around 3:15 pm, when we (U. S citizens) went to the counter of indigo airline; mr owais ali shah gave us very hard time he wanted to know the full credit card number exp date and phone # attached to this card i called my husband to the usa he refused to give him all the card info then he threatened me that we don't own this ticket and have to buy new tickets cash, my husband asked him do you have the whole card # owais said no i have only last 4 digits my husband asked him if you don't have the whole # how u will know the rest of the #s, when my husband told him that they are u. S citizens and have a connecting flight from delhi to usa owais checked all the u. S passport on a domestic flight he was writing some information from our passport which i don't know, these tickets were purchased 3 months ago online from the usa. Owais was trying to get our personal credit card information, my son will alert the people on youtube about this terrible incident we are almost 400 people in the usa and i have informed them about this incident and we are not planning to use indigo airline in future, i am pretty sure he was writing our date of birth

I, am col p k roy [retd] was travelling by your airlines from bangalore [kia] to delhi. My pnr nu dde7mz. Seat nu 15 d. Class t. Date of travel - 13 july 2018. Flight nu - 6e 2132. Dep time : 0605h.
Complaint.
1. I was carrying one check in luggage. Weight 15 kg (+) 200-300 grams. Passed.
2. Ticket issued.
3. As i started to proceed, the counter gentleman a highly motivated and upcoming person asked me "is that your trolley?" i said yes.
4. The gentleman asked me to put the small back pack (Cabin luggage) on the weighing machine. Weight = 7 (+300 gms).
5. The highly motivated indigo staff went on to say put your laptop bag on the machine. I did.
6. The highly motivated indigo staff went on to say put your hand purse.
7. I did.
8. The highly motivated indigo staff went on to say sorry i will have to charge you for 4 kgs extra.
9. Flabbergasted, i said i have never had to pay extra luggage for my laptop.
10. Then i told him that i am a veteran and a pensioner and your very old customer and if possible help me.
11. He then noticed that my ticket is dfns.
12. With a smirk on his face, he declared — "i can't help you and charged me for 4 kgs = inr 1600.00. Receipt - 1637549 dated 13 julu 2018 [cash].
13. My dear who ever reading this or if reading this, must know that neither you will be richer nor i will be poorer by inr 1600.00. But the insensitive behavior by the highly motivated indigo staff really pained me.
14. I did bless my god that he did not ask me to take my pants and underwear to also weigh.
15. Social media and news media is full of foul remarks against your airlines. Beating up elderly man by dragging him down from the bus, making a woman wait at the tarmac all alone in the dead of night... Being chamcha of vip like sri sri ravi shankar etc are well known to all o[censored]s.

Hail hitler — hail indigo — hail your rubbish attitude.
[protected]

Jai hind.

My relative was travelling on mumbai to doha flight no 1709 via booking ref dlrkvb. The passenger seema mendhy was not allowed to board the flight as she had ecr stamp on her passport. I spoke to the duty manager at the airport and he assured me he will change the flight to 4 august and the passenger can apply to passport authorities for temporary suspension of ecr. Now when i tried to take printout of the revised flight it did not allow me to do so. So i checked with the chat function with customer service. They are informing me rescheduling is only possible 4 hours before the flight. Are you serious passenger was at the airport at your counter how would she know that 4 hours before she would be returned. The duty manager from indigo assured me he will change the flight on the pnr to 4 th august and i need to pay 3500 for change in fare which is agreed and told him can i pay online which he said yes. Now the back office representative swathi on online chat is saying it not possible and 4 hours before i should have rescheduled. There is something very much wrong with the indigo service and needs immediate action. Please revert how do i get my flight rescheduled. George lucas[protected] and to top it up she expects i should go to the mumbai airport to have this change from qatar which is ridiculous.

On the reception dear at the weighing and luggage counter of indigo on the guwahati airport my luggage exceeded by 3kgs and they charged me 400 rs per kg which should be 300 per kg as per your terms. Though my flight was domestic flight and i was flying to bagdogra today on 28th july at 10:05 my boarding time. The pnr no is-dgrs79. How can u cheat your customers like this please take actions against it so it doesn't repeat with someone else and i want my money back.

I am currently sitting on flight no 6e158 which is to travel from ahmedabad to delhi. This plane stinks of bad odour as if they have never sprayed any room freshner. This odour is making it very hard for me to sit comfortably in this flight. It is as if the whole plane is filled with clothes which have not been washed since god knows how many days.

A person named saika sharma from aviation industry is offering airlines jobs in shine.com, ther is an job
I applied it without knowing the cheating. I paid rs 2500 for application fees as they asked. After that they informed me to pay 6500 for documents checking charges. I paid 6500 also, after that they said yo issue the offer latter u must pay 13500.
I kindly request to consider this matter and take action against this kind of online job offer cheating.
Thanking you.

I have bought 2 tickets (Agortala to chennai, indigo (6e438), for august - 06-2017, e ticket number 707sc4yqs & 707sc4yqs), by bdt11579. Now i want to cancel the tickets for some personal problem. But travel agent imposed cancellation charge total bdt 4618*2= bdt 9236, which is approximately 80%.
But i known the cancellation charge only 1500 rupies per ticket.
Please ensure for me.

I had booked a ticket having pnr no. Y9qmjl dated 8th july, 2018. Ticket was from bhubaneswar to pune. Money was deducted and ticket was not confirmed. When i contacted customer care of indigo, they told money will be refunded to your account. I made a new booking with higher price and travelled. Till today i have followed up with the customer care of indigo and sent mail with the bank statements. All in vain. Till now there is no refund or response from indigo.

Dear authority,

As a written proof at airport "baggage drop in 45 mins prior" we reached 4:30 am at counter for 5:20 flight to jaipur. Girl named prithvi wasted our time conversing & saying we are late & some indigo employee (This employee on seeing us itself started saying rudely that you have to take evening flight) made us stand in queue (We could hear no indigo person announcing for jaipur as i was taking care of baggage & 2 senior citizen with me. On insisting they allowed the senior citizen & stopped me & my brother.

Lie no 1) we are no show reported as we were late (Which we weren't)
Ans) those senior citizen said that our seats were full - we had paid for premium seats and got premium seats, how could these seats go full!!!
They sold it to someone i guess hence made up all the story & stopped us

Lie no 2) it slipped out of prithvi's tongue only (I wish i had recorded) "i could have done it when to came here now all doors are closed, ohhh i mean you were late & doors are closed".

Since the start they asked us to take another flight. They didn't allow us do kiosk check in kept us engaged in their nonsense conversation & then gave us evening flight option at base cost of 1000/- we took that in 2 flights 1 for myself @1000/- 5:05 pm jaipur flight another @1000/- in 7:50 pm jaipur flight for brother. Now i reached @4:00 pm for my evening flight & this time i tried getting my brother on my 5:05 pm flight (Everything became possible as i was paying 1000/- again to get him on 5:05 pm flight)

Boarding happened this time at 4;40 pm for 5:05 pm flight
It was a trap to hide their mistake of allotting our seats to someone and earning 3000/-

There is so much wrong that happened there that day which i am not able to type as i have no words to type how swiftly & tactfully we were fooled, cheated & a fraud happened

Dear sir,

I had a return flight no e-512, pnr j98yry-6e 557 from bhuvaneshwar to chennai on 15 jul 2018. We had traveled from puri to bhuvaneshwar and reached airport just 45 minutes prior to stating the above flight ie. 1245 h. The actual starting time of above flight is 1330 on 15 jul 2018. We were stopped and declined our baggage by the checking counter staff on the plea that all the checking have been closed and document sent. I showed the time it was just 42-43 minutes still left for flight to start. My wife is a diabetic patient and and on a hurry she fell down. All the lady staff witnessed this incident and they also inquired about her well being. We had requested to lady staff at the checking counter that we had only hand baggage's which could be carried in the flight but she was so adamant and did not agree to our genuine requests. There was actually enough time and we could have been easily accommodated in the flght without much hassles. I know the indigo flight starts at a different location that is far from boarding point. Nevertheless we had sufficient time to board the flight. I immoderately went to one mr salim by the time flight had started off. I could not meet him mr salim at the very moment since nobody told him there was one supervisor who could have helped us. He pleaded his inability and assured such things will not occur in future. I had to rush to a local hospital and administer medication to my wife. I had to book another flight and that cost rs 18000/- besides all kind of harassment by your lady staff at ticket counter as well as checkingcounters. Who would bear this loss? I am regular traveler through indigo and you can see my records. Being an ex-serviceman my self i am aware all the security issues the flight has to undergo. Still i feel i have been victimized for not a good reason

Dear sir / madam,

I am sorry to bring to your kind notice that i had bad experience with indigo flight at hyderabad.

I have booked flight on may 31 2018 to go kolkata and i was booked your flight no. 6e6246. Vide pnr no: hg8u7a.

We have reached the counters early and got delayed at bag security check and reached the gate at 9.35pm and we are not allowed board the flight. But gate will close at 9.45pm

We request your ground staff for the next flight too. But the indigo team not allowed us for the next flight at 10.30 pm too.

We are with infants and kids we requested them like any thing. Even after knowing that our baggage was security checked. They did not let me check - in for next flight too. This was a really terrible and horrifying experience for me and my family. Which caused a lot of stress and mental pressure on us.

Indigo ground team told that we have flight in the morning and give the best offer price for that. Then we said ok and moved back boarding area to indigo counter at hyderabad airport. And asked about the price then he said 35k to us and we shocked like anything. And we have asked what is the refund for the flight 6e6246. Vide pnr no: hg8u7a on may 31 2018 then he replied 5, 800 plus. Then we said ok and asked for refund then counter person said money will credit back to your account automatically.

Refund is not happened like that i have made multiple calls to customer care. At last, they did a no show refund transaction and i received amount around 2k as refund via clear trip.

Our feedback about indigo is that stating best price is 35k and understand that indigo team is cheating public like any thing.

We are writing this with lot of pain that is caused by indigo team. We spent whole night in airport with infant and children and booked by other flight next morning to reach our destination with most better price than indigo.

What we request is kindly take proper action on indigo so that in future no one can face this kind of problem and i request for refund our amount.

Awaiting your kind action on indigo.

M/s. Indigo airlines.

Dear customer care - indigo,

Please introduce regular return flights between muscat and trivandrum; this route is one of most sought and demanded route even most of the other airlines have had their regular presence in this route.
Or at least kindly consider introducing flights during summer holidays, festive occasions (Such as oman & eid now & x-mas etc) and/or during weekends of oman.

Thanks and regards,
Anil kumar kr
E-mail; [protected]@gmail.com