IndiGo Complaints & Reviews

From
Sivakumar Somasundaram & Uma sarojini amma
TC-No- 21/1859(15)
Karamana, Trivandrum
To
The Customer relationship manager
Indigo Air lines
Dir,
Sub: Damage caused to my bag during my travel to Singapore and back
Ref: Ticket booked thru Make my trip in Indigo air lines
1. 4th july Trivandrum to Bangalore 17.05 hrs flight
2. 4th july Bangalore to singapore 21.15 hrs flight
3. 9th july Singapore to bangalore 5.30 hrs Flight
4. 9th july bangalore to Trivandrum 123.230 hrs flight
I wish to bring to your notice the difficulties faced by us during my holiday trip to Singapore and back to trivandrum. I have travelled only in Indigo Airlines on the dates mentioned above. During my return journey one of my baggage was missing in bangalore airport and I reported to the officer concerned. He verified and informed me that the baggage was struck in the conveyor belt in Singapore. He made a promise that the baggage would be delivered to my residence the very next day. I also agree that there is a possibility that it may struck in the conveyor.
When the bag was delivered on 11th july around 3pm, it was in a bad shape with its front side fully damaged. I accepted the bag and mentioned the condition of the bag in the delivery slip. My bag is a new one purchased for this journey and I travelled only in Indigo Airlines.I am sure that the damage caused is only due to the poor handling of baggages by your staff.
Details of my bag is as follows
KAMILIANT BY AMERICAN TOURISTER
BLUE COLOR 58 cm KAMZOYA SP
Kindly make arrangements to replace the bag by a new one

Yours faithfully

S.Sivakumar

Two tickets were booked by mistake of website and one booked through IVRS for same passenger and date of journey same and one ticket cancelled on 4-7-18 .Cancelled ticket PNR: (KDMGYM) and ticket price RS 6596/-.They are promised me full return but I received only RS 1016/- in my credit card the remaining amount RS 5580/- did not receive till now. Passenger: KADALI VENKATESWARA Rao. pH:[protected]. Ticket : Delhi to Visakhapatnam (return also). Date of journey: 25-8-18 & 2-9-18

Hi I tavelled from Chennai to Banglore in Indigo please find the below details, Share me the duplicate boarding pass. sugumar.[protected]@gmail.com

Cleartrip id - [protected]
IndiGo 6E-847
Chennai to Bangalore Sun, 24 Jun 2018
PNR - UGCEWG
TICKET NO- UGCEWG
Traveller Name - Mr. sugumar krishnan
MAA 16:55 17:55 BLR
Sun, 24 Jun 2018 1h Sun, 24 Jun 2018
Chennai - Chennai Airport Terminal 1 Economy Bangalore - Kempegowda International Airport Terminal 1

My name is VIKASH POONIA and I was travel from GOA to JAIPUR on July 10, 2018, in your Flight 6E 998.
When the journey ended, I picked up my baggage and I saw that my bag was torn, then I spoke to the Indigo staff and he was a staff named SHIVAM . He said that it keeps happening and we cannot do anything and my bag It was also very dirty and messy
The bag was torn, make sure you get it from your staff
So I wanted to know from you that you do the same with your passengers' luggage and your staff said that we will not give any damages to you.
So I complained to the airport manager and forwarding them to this mail
That bag was 2000 rs but the thing is not about 2000 rupees. Talk about your facilities and your rules. What was it that you damaged someone and now you will not pay off
If you make us travels like this then how we will travel with you further
So my request is that my loss should be compensated
And I hope you understand my point and help me.
THANK YOU
NAME :- VIKASH POONIA
ADDRESS:- JAIPUR
PNR NO.:-RE1W6J
MOB. :-[protected]

Hi i have received the email regarding my CV getting shortlisted for interview in indigo airlines in bangalore. They asked me to pay 9300 Rs as a security deposit as they mentioned company will provide me air ticket for bangalore and for that reason they need security amount which will be refunded. Interview is scheduled on 25th of july. I want to know is that true any recruitment interview will b taken on that day in bangalore at indigo office in richmond's tower?

My flight got delayed by an hour from patna to calcutta 6E342 and because of that i am not able to catch my connecting flight calcutta to jaipur 6E832.
The response what i got by indigo person sagar at patna airport is worst and solution more than worst, even they have not asked for any refreshments to me.
Worst ### experience with indigo this time.

I booked air ticket in indigo. I lost my boarding passes and i need to submit it in office . So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: "We are unable to process your request due to restrictions. Please contact our call centre for further queries"
.
Please provide me a travel certificate.br...

Hello,

I forgot my amazon kindle in the flight. I kept it in front of my seat. I took Indigo 6E-187 on 07 Jul 2018 18:35 from Hyderabad to Bangalore. My PNR is ZDY8YC and I was seated in 9F. Please check with the cleaning staff and let me know how I can get it back.

Thanks

Name : Shanmukha Vikrant Sista
Lost item : Amazon Kindle paperwhite with leather cover

My name is asharaf me and my friend want to travelling to delhi today morning 6 am flight 6E-516
Ref num- ATO060GN3RR
I reach the counter at 5.20 am 5 miniut late
The counter staff name is lakshmi
She is not allow to travel us
She was not ready to lisen anything frome us the indigo staff talk to us very badly
Then she send us to front office they all making us late they talking only rules regulations only . no any staff tray to travel us the flight i have travel many time in indigo
International trip. But it was all good service but am sorry to say this here after i never chooce indigo becouse they dont wait for us just 5 miniut for bording ...

My name is asharaf me and my friend want to travelling to delhi today morning 6 am flight 6E-516
Ref num- ATO060GN3RR
I reach the counter at 5.20 am 5 miniut late
The counter staff name is lakshmi
She is not allow to travel us
She was not ready to lisen anything frome us the indigo staff talk to us very badly
Then she send us to front office they all making us late they talking only rules regulations only . no any staff tray to travel us the flight i have travel many time in indigo
International trip. But it was all good service but am sorry to say this here after i never chooce indigo becouse they dont wait for us just 5 miniut for bording ...

I have lost my earphones on the flight near my sit. I turned back from exit door. And I didn’t found it. I asked staff on board for earphones they told there were non of the things found. I searched it under the sits and ever corners for an 10-15 minutes but no one help me to find. And I assume that member on board have took those. What is the types of people Indigo hires?
Please it’s an humble request to return it.

On 09/07/18, we booked for flights in indigo airlines from Hyderabad to coimbatore (round trip) for 3 tickets. The amount RS 18313/- debited from my union bank account to you.but any confirmation from your end not received. so it is requested Kindly refund the amount to my bank account pl.
Transaction id: A 1901016
Remarks: INTERGLOBE AVIA/GURGAON/[protected]

This incident done on dated 04.07.2018. My journey with daughter(AirLine PNR XJUDMH Ticket No.XJUDMH/1/1 & XJUDMH/2/1), from Kozhikode to Delhi via Mumbai(Flight No.6E-5448 & 6E-956), on arrival in Delhi airport, I got my Suitcase very poorly damaged condition! Cut mark and oil stains throughout on Suitcase!, but fortunately all carrying goods are in good condition from the same. some of images attached herewith.
I would like to claim payment or for a new Suitcase. So you are kindly requested to please take necessary actions urgently.

Hi indigo,

This is passenger Prateek Sharma with pnr ZGDMWG from Pune to Delhi. Barcode for baggage is [protected].
I want to log complain regarding bag mishandling that happens frequently while travelling with indigo.

I am travelling from Pune to Jaipur and now made a habit of checking my bag every time before leaving airport as my bag is mishandled a lot of times.

This time it was no different. My new bag was again torned at 2 different places. Last time it happened when I travelled from Pune to Jaipur. Probably I will be changing my preference from indigo to other airline as such mis handlings are not treated as per customer exp and customer has to pay for repairs all time.

Since I have my onward journey to other place with different airline it will be very difficult that to travel with this bag as the cut will now be expanded due to their there sensitivity.

As told by executive at airport, it is normal wear and tear
I need definition for normal wear and tear. Every you cannot skip by saying a single reply.

Also I need reason why it is happening with indigo only and specifically from Pune to other location.

Email shared by CSR on airport was wrong [I asked her to write email id on my phone notes but there was spelling mistake]. While I am trying to send it on correct email [correct spelling], it is giving message of Inbox full.

Hoping one last time that you will take some action this time.

Thanks,
Prateek
[protected]

I have applied for the ticketing job in indigo airlines through quicker.A lady [protected]in true caller showing vivek room New.she connected call with another lady and asked to pay for telephonic interview 2600 and I have paid for it.then she told to pay 6500 for document verification and that also I paid now she is asking me15000 for opening salary account.H ow it is possible to open the salary account without any appointment letter from the company.I belongs to the very poor background.So please I need clarifications

I needed a travel certificate for a reimbursement purpose. So I paid the 200 rupees for issuing the travel certificate through my debit card from the Indigo website. But despite paying the 200, I did not receive a travel certificate to my email address.
My travel details are as follows.
PNR no. YY7JYL
Flight No. 6E- 2306
From New Delhi to Bangalore on 31 May 2018
Name - Rinu Suresh Nambiar
mail id - rinu.[protected]@gmail.com

I am extremely disgusted regarding the cabin luggage policy of indigo. I was travelling from Kolkata to Raipur by Indigo flight 6E245 on 3Oth May which was scheduled at 6:35 a.m. At the check in counter I WAS INTERRUPTED; I WAS NOT ALLOWED TO CARRY A CABIN LUGGAGE INSIDE AS I HAVE ALWAYS DONE WHILE TRAVELLING IN INDIGO FLIGHTS AND WAS FORCED TO PUT IT IN THE CHECK IN LUGGAGE. As a result, I had a luggage excess of 8 kgs and had to pay 2400/- at the check in counter. I was told that I will not be allowed to carry this luggage inside as it was too big for the size of a cabin luggage. I am a regular customer of Indigo and I am well aware of the the size of luggage which I am allowed to carry. However, this incident has left me totally irritated. I am not being able to understand why does Indigo not have strict rules about cabin luggage except for the weight allowance of 7 kgs? If Indigo has so much problem, why don't they actually mention the size of the luggage we are allowed to carry?? I am sorry to say it was a very wrong gesture on the part of the Indigo executive and I must say I'll think twice in the future to choose Indigo as my airline of choice.

The day was 6th June had to catch my flight from bagdora to Kolkata at 12:15 and boarding time was 11:30am then, had to travel to Bangalore via flight 6E 994.It took me 6hrs from home to bagdora airport.I arrived airport outside check point at 11:25 then, reached the scanning and weigh check between 11:30-11:35 by checking the displayed screen which showed boarding from bagdora to Kolkata 6E 958.I tried to place my bags for scanning and weigh check then, suddenly a lady at counter next to the my checking point where the boarding check for her was displaying bagdora to dehli.She urged rudely not to place my bags for scanning and weigh check.I tried to convince her saying that i need to scan and weigh my bags quick then, she got more rude and told me to wait till 12:00 for scanning.It was just second time I was traveling by flight so got nervous and waited till 12:00 but at that time the boarding 6E 958 was not displaying on any screen, so I enquired the same counter but the lady there got changed.She told me that I was late and missed my flight.I got shocked and cried at her.She told that there was another lady who misinfomed me who seemed to be hiding in buying ticket department.She also told that her friend assumed irresponsibly that my flight was at 3:00 pm asking for excuses.Then, I went to another department where the lady who misinfomed me was present.I told her that I was misinfomed but she was asking for excuses saying that I was few minutes late.I don't know whether few minutes late to boarding means missing my flight.It was urgent for me to reach Bangalore at the very moment so, I took another flight(6E 6132) from bagdora to Kolkata and flight(6E 875) form Kolkata to Bangalore paying 10, 400 approx .Even after paying the cash the same lady didn't return the change cash saying that she got no change.I hope that indigo airlines can convince me and take sufficient measures so that another person traveling will not face such Problems.

Hi Team,

I had bought some Premium Pack voucher from Indigo in last December the coupon is having one year of validity but I tried to apply to coupon to many time but it's not working.

I need my money back. Indigo cheated me last time also they said the voucher is for a year but actual validity was 6 months. A very bad trick to get money.

Waiting for my refund.

Thank You....

I had booked my flight from Nagpur to Bangalore. But due to Torrential rainfall here at Nagpur, all the roads were blocked, and even the main Street leading to airport was completely understand water. One I digital flight was even diverted to Hyderabad airport due to these rains. But for my flight Indigo didn't even consider rescheduling the flight. We tried a lot but couldn't make it to the airport as police didn't allow us to go any further. How was I supposed to reach the airport? I have been trying to call Indigo for the past hour and no one's responding. This is a very genuine case and I hope you'll look into this and either provide me a new ticket for tomorrow or refund my money ASAP.