IndiGo Complaints & Reviews

I had a flight from mumbai to bangalore and a connecting flight from bangalore to mangalore in your airline on 7th april 2018 at 5.40 pm from mumbai. The flight took off late and i reached bangalore at 8pm. On landing i asked ground staff about the way to go to get my connecting flight they misguided me the wrong route i got a call asking me where i was and i replied i am at the airport only please send s crew to assist me to the flight. Getting no help i rushed to the gate and reached at 8.15 and i wasn't allowed to board the flight on requesting and showing my ticket of return next day too they asked me to pay an additional 1000 in cash and kept me waiting all night till 5.30 am to board the next flight. The ground staff there was making a joke of me and making weird facial expressions too. This is not what i expected from a big brand name like yours. Request the seniors to look into this and do justice to a customer. Rest in your hands if you want to retain a customer or get further published on social media.
Thanking you
Bennet dsouza
[protected]

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i apply for travel certificate from indigo air lines. So this complaint is about that.
I request for travel certificate but i did not get the same.
Please provide me a travel certificate.
Booking reference : oeylum
Email address : [protected]@yahoo.co.in

Hi,

Its really disgusting i called customer care at 5:30 pm and one of your agent pick my call and they take my all information after that we was unable to understand my concern and even he didn't ask me what is your concern and he said sir plz disconnect the call and call us again.

I said no transfer my call if you are unable to understand he said ok please be online from 5:30 to till 7:15 i was still online and they put my call on hold and didn't give any respond is this goair customer service?

Its really disgusting and shamefull to goair

Dear sir, we are senior citizens and get a discount on some airlines, but we still travel on indigo due to its on-time performance and clean planes. I travel on indigo quite frequently.in my last two trips i had problem with your seat assignment process.
I travel with my wife, in my last two trips we purchased our tickets well in advance. We both were on same pnr. We checked in on line the night before. As a common curtesy one would think that the two seats will be assigned side by side. We were both assigned middle seats in two different aisles. At the airport, while checking in, i requested the agent to assign us the two seats together, but she without even bothering to look told me that the plane is full and the two seats together are not available. When we got in to the plane there were several seats available. As a matter of fact the seat next to me was vacant. It happened to me on both legs of the trip.
I wonder what your seat assignment process is?. Do you keep them to your preferred customers. If so what does it take to be your preferred customer?
My complaint is that your check in agents are not courteous and are not doing there job. I am a frequent international traveller and must have flown well over four million miles, but had never had that happen. The check in agents are normally very considerate and go an extra mile to help the customers. My experience with indigo was very different
For your reference my pnr number was lb7cnc. It was delhi-mumbai-delhi flight on april 3rd and return on april 9th.

Dear mr ghosh (Aditya ghosh, ceo) it's not merely a complain but a heart-breaking detachment from your organization. I was accompanied with my septuagenarian parent from del-ccu with booking ref no ujcy8u. Due to ageing ma-baba we reached 3 min short of 45 to reach to depart of flight 6e219. Army veteran's several request had turned down by ms nishul, ms rini singh and mr subrata because of some monetary profit of company. Whether if you check booking reference no g5wrgy, when i was traveled on 03/02/2018, reached sufficient time before the check in, but due to some tech cum administrative problem you provided me boarding pass 30-35 min prior to depart of journey. Rule is your's, so you can mold it according your choice. They have charged me extra 6750/- and provide boarding pass in flight 6e377. Every indian proud for indian army. But when some assistance is required then some people or org like indigo penalized them. Some days back there were several related post in social media when i stand apart from their view. Because i unaware that money can overpower goodwill in business. I left the matter with you but yes my further association will obviously depend upon with it.

Regards
Somnath basu
Ajita basu
Narayan chandra basu

I am complaining against indigo airlines.

I travelled from chennai to patna as per following schedule along with my daughters,

Chennai – patna via bengaluru (6e 271/6e 485)
Pnr - t8s7vi
First name – sanjay
Last name - kumar
Date : march 16, 2018

My suitcase was broken by the airlines. When i pointed out, the staff insisted me to accept rs. 300 as repair charge. When i protested, he indirectly threatened by,

1. Refusing to provide certificate that suitcase is damaged
2. Conveying that i will have to go to court without any evidence that it was broken during flight
3. Gave me a sort of alms of rs. 500 (Rupees five hundred) and took my signature on final settlement

I tried to get the suitcase repaired but could not. Not only wheel but also suitcase was broken at the wheel joint point. Electronic gadgets inside were also broken. I am a professor and i have to lift it almost everywhere, which caused physical problems to me.

I am very disappointed and dejected by the behaviour of the staff of indigo airlines. I request you to kindly direct the airlines to properly compensate me.

Kind regards,

Sincerely yours
Prof. Sanjay kumar
B. R. Ambedkar bihar university
Muzaffarpur-842001
Mob: [protected], [protected]

I got delayed by 2 minutes at the the indigo check in counter at chennai airport. I was denied the boarding pass and was there was no proper response, if i could travel by the next flight by paying the difference. No official attended to me. I had to finally purchase a ticket from other airlines to travel to singapore. There was no official or customer care that i could talk to solve my problem.

The magistrate has to inform you that the applicant had booked your airline tickets to[protected] with his family from delhi to pune. The applicant's flight was on 4:50 in the morning. Whose ticket number djrv6b, thzs2n in which applicant you have other family members in which two women with me, in which my mother was a senior citizen and the other woman was my sister and i had two children with me. I had two nephews with me. I reached delhi airport with my family at around 4 am in the morning and i showed my tickets to your staff. They asked me to do a counter boarding. After a while i went to the g counter asked for. But no staff gave me the right information. Nearly 15 minutes on counter g is standing for boarding. After sometime some g10s were sent back. There a service agent from your airline was sitting there, he took some time and talked to me about the flight.
Before that, on a countor i was on a counter, a woman recovered 200 rupees from sending my baggages. When i asked for 200 rupees, that your female agent asked me to give it later and after some time, i and my family were told to leave the airway by saying that your flight has left. The honorable person also collected 200 rupees for sending my baggage from me and asked me to go from another flight. This is a tragic and unmanned event. If your staff helped me, i would have been able to travel from time to time and did not even leave my flight. You can see the rest of the incident by seeing the cctv footage located there and how the entire airport was running after taking the kids on that day. There was no one to help me. Your staff should not have treated such inhuman behavior, should help the helpless person. I want you to take legal and correct action on your staff. If you do not have the written action of your said staff, then your applicant will be compelled to take legal action by your airline and your staff.
Sachin chaudhary
Mo no. [protected]
[protected]
Email id [protected]@gmail.com

I booked ticket from goi to ngp via hyd travelling date 28.03.2018 at 22.50 from goa. But flight could not started on time and there was a huge delay of almost 4 hrs, due to this i missed flight to nagpur via hyderabad.
I supposed to be at nagpur by morning 6.00 am on 29.03.2018 but i reached only by 17.30 at nagpur.
I almost lost 12 hrs due to your carrier mismanagement.
Due to this i suffered enormous mental and physical pressure and unable to attend the function for that i booked the ticket.
Thus i am claiming full compensation with ticket returned charges.'
Name chetankumar tadankar
Pnr :vf9e4t for goi to hyd dated 28.03.18
Pnr: vf9e4t for hyd to nag dated 29.03.18

Yours faithfully
Chetankumar tadankar

I booked a parcel frm kolcata to amritsar... Deliver tym ind 6am of 08/04/2018 but now your employes says that your parcel is missing delhi or somewhere... Now they say v have to collect frm next flight which is aftr 13 hours but m not able to collect bcoz in this way my parcel is damage bcoz there is seed of flowers in parcel... I want that u have to send that parcel from other brands flight or otherwise u have to pay my lose... Mobile [protected]

PNR : OECRVJ
FLIGHT FROM : Patna to Bangalore.
Date: 3rd April
Ph- +[protected]

Hi,

I am a frequent flyer and always prefer Indigo Airlines. At Patna Airport, I gave my luggage in good condition but received it in damage condition at Bangalore Airport. When I checked with Indigo Team available at Airport to raise complain, they asked me check with some guy who was not available at that moment and since I was in rush I could not raise a complaint at that time.

Since I bought this luggage recently and received it in damage condition from Airline side, I want you to get me new luggage of same model for this.

I have attached the pics for the same. Hoping to hear form you soon.

Sir/madam,

I was to fly from hyderabad to kochi on 6-april-2018 in an indigo flight scheduled to depart at 2:30 pm. I reached the check in counter at 1:50 and was disallowed to board. Reason given is late show.
I understand your motto of early departure and early arrival but do you really want to achieve all those targets after causing trauma to passengers.in my case i did not have any connection flight but there were other indigo passengers who were stranded at the airport in the same situation - flying to other destinations.
Alternate flights suggested by the staff were exorbitantly priced. I was able to book for the next indigo flight while the staff at the airport told me that the flight is fully booked. So, what’s happening here? Is this some gimmick to charge customers when in india there are late comers always for obvious reasons.

Its not that i am flying for the first time but a 5 or 10 mt delay to report at check in counter should not cause so much stress - both emotional and financial one to passengers. Nobody reaches the airport deliberately late at time’s unforeseen circumstances do occur, a slight flexibility would be really appreciated.

I have got a call letter for the post of air ticketing staff in indigo bhopal region
I just want to know weather it is sended through your side or its fake from the shine.com . And asked for the total amount of rs8000 as payments for verification and reference id . And i paid them .
I can't accept this as original that's why i want to confirm from your side .
For me just by the look of a letter i suspect that its fake .plz kindly look into the matter.

On pnr ei4c2h, u had to travel from bangalore to lucknow. I was told 5 min before closing time (45 min) i. E. At 50 min before flight time that they cannot issue the tickets because the time is over. I constantly kept asking him that you still have 50 min. He didn't listen and said no-no this is over..
Pathetic experience and the lesson learnt is no more travel from indigo. Thanks for a new experience. No wonder the customer satisfaction is 11%

First one person named seejal called and said you have been shortlisted for indigo as a ground staff technical, she asked to pay rs 2000 i believed her and deposited that amount to a sbi account and i attended an online the website looked bit creepy that's where i got doubted in answered each question every answers are correct, next day one person named anaiya varma she said she is with indigo airlines from mumbai she asked to pay rs 7000 for certification from that point i confirmed there doing fraud, i asked her to send a mail from her official mail she didn't respond well, after that i'm calling repeatedly they are not answering my call nor my messages
I lost 2000 rs
So please beware,
I ask indigo to take steps to handle these type of frauds.
The frauds phone number sejal-[protected]
Anaiya varma — [protected]

Dear sir/madam,

I would like to draw your kind attention to the fact that today i was charged rs.900/- for excess baggage although the weight of the baggage was within the limit. They are telling that i am carrying 3 kg. Extra and that's why they have charged extra rs.900/-. My pnr was rccmrp and the flight was for kolkata - delhi via flight no.6e-6488..

Request you to please look into the matter. For contact please dial [protected].

I traveled in indigo flight no. 6e5405 vide ticket no. Pnr 6e-sj9krx dated 19th feb 2018 from bhubaneshwar to delhi on 2.04.2018. Being harassed by your staff deployed at bhubaneshwar airport, i am quoting various negative points experienced by us (Senior citizens) which are very painful:
I) we reached at bhabaneshwar at 5.15 p. M 0n 02.04.18. Departure time changed from 9.00 pm to 9.50 pm, no information before this.
Ii) flight no. Changed from 6e5405 to 6e2405, on info provided to us well in time. A confusion created for us
Iii) at airport, gate no. 5 was mentioned on the sign board but boarding ticket issued with gate no. 4. No prior information and we felt very harassment while shifting with hand bags from gate no. 5 to 4.
Iv) departure time was declared 9.50pm but the flight started at 9.35 pm and left the airport. Very shameful. No attention was provided to rescheduled time.
V) the flight was to be arrived at terminal no 1 as per ticket bu terminal at delhi was declared as terminal 2 while announcement made in the flight. No passenger was able to inform to their near & dears regarding terminal no. 2 for receiving them. We all felt troublesome
.2. Even, i requested your staff members to allow us to travel in that flight which is leaving for delhi now but no support from them.
3. We are very astonished to see your service, staff and courtesy from your side.
4. At last, i ask you to give assurance that no senior citizen, passenger will be harassed in future and the information in respect of changing made by you will be provided to the passengers in advance.

I travelled in indigo airlines pnr jvev5c from calcutta to trivandrum on 3rd april. Flight landed trivandrum at 00.30 4th april. My handbag also they told they will send as luggage and it wasnt locked. They just put a tag n wrapped with their sticker on the zip. After reaching home i noticed my 5000rs cash was missing from my bag. I came after a missionary trip. This is so sad that airlines aren't looking into the issues. Nowadays so many complaints i have seen regarding theft. Please do something.
Regards,
T. C. Eapen
[protected]

Am a student studying in a prominent law of the country and have been availing the student discount since it is both economical and apt for students in light of the books we carry.

However with the elimination of the said provision i have faced the following issues:-

1. Being a law student we are expected to read heavy books which easily weight up to 3 to 4 kgs. How does the airline expect students enrolled in such professional courses to travel? Not only does it indicate towards arbitrary exercise of airline policies but at the same time is detrimental to the interest of the students who hold are vital contributors to an economy in the future. I as a loyal customer am shocked to see such behaviour by indigo.

2. The general apathy towards students is highly against ethical practices which the airline is expected to follow.

3. On pointing out the same at the pune airport at 5:13am to ms. Aanjani on the 4th of april 2018 (Pune to lucknow flight 6e 391 via bengaluru scheduled at 7:20am).

With pnr - jidmvh

I was spoken to in a very rude not to mention in a impolite and displeasing manner. My luggage exceeded by 2 kilos and i assured that it was merely books and offered to open my suitcase to present the same. And was more than comfortable to carry then at hand. To which she impolitely stated that it was "against company policy". My endeavours to reason with her proved futile owing to her uncooperative stature. As a result i was charged ₹600 for my luggage.

I urge strict action to be initiated against the concerned person and appropriate redresssal to be afforded to me in the capacity of a student in the interests of equity and good conscience. Failure of which shall only attract the similarly displeasing event demonstrated by the student community as a whole.

Details of the issue:
On 3/03/2018 i had to board the flight from delhi to mumbai at 10.25pm. Pnr no: b94kjv. Unfortunately i reported to the check in counter at 9.45 i had 40 mins time to board the flight but the officials said no. I have called and checked with indigo but they said since you have reported late you were not allowed as the counter closes 45 mins before the departure. It was an emergency and i had to reach to mumbai asap, but because of their ignorance and unhelpful behavior had cost me lot. Now they are arguing with their policy but i can see the policy violates some time. It was my hard income money and they simply took. Because of this, i missed an important meeting and your people refused to help us in any way. Since i did not have any other choice, i had to rebook the tickets in your next flight at 4.55 am with extra huge cost!!!
Do you really pay any compensation to the passengers, if there is a delay in flight from indigo??? Time to think. Because if i can pay you 5k for 5 mint late then there should one law also to give compensation to passengers in flight delay.. I feel, now i am claiming the full refund with compensation.
Due to this unhelping nature now a days many passengers are losing a lot.
However, today’s experience has put me into situation where in i would think twice before selecting your carrier for flying again & also recommending our friends.
Your urgent assistance would be greatly appreciated.
Mob no - [protected]

Thanking you,
Sunny tyagi