IndiGo Complaints & Reviews

I booked ticket from goi to ngp via hyd travelling date 28.03.2018 at 22.50 from goa. But flight could not started on time and there was a huge delay of almost 4 hrs, due to this i missed flight to nagpur via hyderabad.
I supposed to be at nagpur by morning 6.00 am on 29.03.2018 but i reached only by 17.30 at nagpur.
I almost lost 12 hrs due to your carrier mismanagement.
Due to this i suffered enormous mental and physical pressure and unable to attend the function for that i booked the ticket.
Thus i am claiming full compensation with ticket returned charges.'
Name chetankumar tadankar
Pnr :vf9e4t for goi to hyd dated 28.03.18
Pnr: vf9e4t for hyd to nag dated 29.03.18

Yours faithfully
Chetankumar tadankar

I booked a parcel frm kolcata to amritsar... Deliver tym ind 6am of 08/04/2018 but now your employes says that your parcel is missing delhi or somewhere... Now they say v have to collect frm next flight which is aftr 13 hours but m not able to collect bcoz in this way my parcel is damage bcoz there is seed of flowers in parcel... I want that u have to send that parcel from other brands flight or otherwise u have to pay my lose... Mobile [protected]

PNR : OECRVJ
FLIGHT FROM : Patna to Bangalore.
Date: 3rd April
Ph- +[protected]

Hi,

I am a frequent flyer and always prefer Indigo Airlines. At Patna Airport, I gave my luggage in good condition but received it in damage condition at Bangalore Airport. When I checked with Indigo Team available at Airport to raise complain, they asked me check with some guy who was not available at that moment and since I was in rush I could not raise a complaint at that time.

Since I bought this luggage recently and received it in damage condition from Airline side, I want you to get me new luggage of same model for this.

I have attached the pics for the same. Hoping to hear form you soon.

Sir/madam,

I was to fly from hyderabad to kochi on 6-april-2018 in an indigo flight scheduled to depart at 2:30 pm. I reached the check in counter at 1:50 and was disallowed to board. Reason given is late show.
I understand your motto of early departure and early arrival but do you really want to achieve all those targets after causing trauma to passengers.in my case i did not have any connection flight but there were other indigo passengers who were stranded at the airport in the same situation - flying to other destinations.
Alternate flights suggested by the staff were exorbitantly priced. I was able to book for the next indigo flight while the staff at the airport told me that the flight is fully booked. So, what’s happening here? Is this some gimmick to charge customers when in india there are late comers always for obvious reasons.

Its not that i am flying for the first time but a 5 or 10 mt delay to report at check in counter should not cause so much stress - both emotional and financial one to passengers. Nobody reaches the airport deliberately late at time’s unforeseen circumstances do occur, a slight flexibility would be really appreciated.

I have got a call letter for the post of air ticketing staff in indigo bhopal region
I just want to know weather it is sended through your side or its fake from the shine.com . And asked for the total amount of rs8000 as payments for verification and reference id . And i paid them .
I can't accept this as original that's why i want to confirm from your side .
For me just by the look of a letter i suspect that its fake .plz kindly look into the matter.

On pnr ei4c2h, u had to travel from bangalore to lucknow. I was told 5 min before closing time (45 min) i. E. At 50 min before flight time that they cannot issue the tickets because the time is over. I constantly kept asking him that you still have 50 min. He didn't listen and said no-no this is over..
Pathetic experience and the lesson learnt is no more travel from indigo. Thanks for a new experience. No wonder the customer satisfaction is 11%

First one person named seejal called and said you have been shortlisted for indigo as a ground staff technical, she asked to pay rs 2000 i believed her and deposited that amount to a sbi account and i attended an online the website looked bit creepy that's where i got doubted in answered each question every answers are correct, next day one person named anaiya varma she said she is with indigo airlines from mumbai she asked to pay rs 7000 for certification from that point i confirmed there doing fraud, i asked her to send a mail from her official mail she didn't respond well, after that i'm calling repeatedly they are not answering my call nor my messages
I lost 2000 rs
So please beware,
I ask indigo to take steps to handle these type of frauds.
The frauds phone number sejal-[protected]
Anaiya varma — [protected]

Dear sir/madam,

I would like to draw your kind attention to the fact that today i was charged rs.900/- for excess baggage although the weight of the baggage was within the limit. They are telling that i am carrying 3 kg. Extra and that's why they have charged extra rs.900/-. My pnr was rccmrp and the flight was for kolkata - delhi via flight no.6e-6488..

Request you to please look into the matter. For contact please dial [protected].

I traveled in indigo flight no. 6e5405 vide ticket no. Pnr 6e-sj9krx dated 19th feb 2018 from bhubaneshwar to delhi on 2.04.2018. Being harassed by your staff deployed at bhubaneshwar airport, i am quoting various negative points experienced by us (Senior citizens) which are very painful:
I) we reached at bhabaneshwar at 5.15 p. M 0n 02.04.18. Departure time changed from 9.00 pm to 9.50 pm, no information before this.
Ii) flight no. Changed from 6e5405 to 6e2405, on info provided to us well in time. A confusion created for us
Iii) at airport, gate no. 5 was mentioned on the sign board but boarding ticket issued with gate no. 4. No prior information and we felt very harassment while shifting with hand bags from gate no. 5 to 4.
Iv) departure time was declared 9.50pm but the flight started at 9.35 pm and left the airport. Very shameful. No attention was provided to rescheduled time.
V) the flight was to be arrived at terminal no 1 as per ticket bu terminal at delhi was declared as terminal 2 while announcement made in the flight. No passenger was able to inform to their near & dears regarding terminal no. 2 for receiving them. We all felt troublesome
.2. Even, i requested your staff members to allow us to travel in that flight which is leaving for delhi now but no support from them.
3. We are very astonished to see your service, staff and courtesy from your side.
4. At last, i ask you to give assurance that no senior citizen, passenger will be harassed in future and the information in respect of changing made by you will be provided to the passengers in advance.

I travelled in indigo airlines pnr jvev5c from calcutta to trivandrum on 3rd april. Flight landed trivandrum at 00.30 4th april. My handbag also they told they will send as luggage and it wasnt locked. They just put a tag n wrapped with their sticker on the zip. After reaching home i noticed my 5000rs cash was missing from my bag. I came after a missionary trip. This is so sad that airlines aren't looking into the issues. Nowadays so many complaints i have seen regarding theft. Please do something.
Regards,
T. C. Eapen
[protected]

Am a student studying in a prominent law of the country and have been availing the student discount since it is both economical and apt for students in light of the books we carry.

However with the elimination of the said provision i have faced the following issues:-

1. Being a law student we are expected to read heavy books which easily weight up to 3 to 4 kgs. How does the airline expect students enrolled in such professional courses to travel? Not only does it indicate towards arbitrary exercise of airline policies but at the same time is detrimental to the interest of the students who hold are vital contributors to an economy in the future. I as a loyal customer am shocked to see such behaviour by indigo.

2. The general apathy towards students is highly against ethical practices which the airline is expected to follow.

3. On pointing out the same at the pune airport at 5:13am to ms. Aanjani on the 4th of april 2018 (Pune to lucknow flight 6e 391 via bengaluru scheduled at 7:20am).

With pnr - jidmvh

I was spoken to in a very rude not to mention in a impolite and displeasing manner. My luggage exceeded by 2 kilos and i assured that it was merely books and offered to open my suitcase to present the same. And was more than comfortable to carry then at hand. To which she impolitely stated that it was "against company policy". My endeavours to reason with her proved futile owing to her uncooperative stature. As a result i was charged ₹600 for my luggage.

I urge strict action to be initiated against the concerned person and appropriate redresssal to be afforded to me in the capacity of a student in the interests of equity and good conscience. Failure of which shall only attract the similarly displeasing event demonstrated by the student community as a whole.

Details of the issue:
On 3/03/2018 i had to board the flight from delhi to mumbai at 10.25pm. Pnr no: b94kjv. Unfortunately i reported to the check in counter at 9.45 i had 40 mins time to board the flight but the officials said no. I have called and checked with indigo but they said since you have reported late you were not allowed as the counter closes 45 mins before the departure. It was an emergency and i had to reach to mumbai asap, but because of their ignorance and unhelpful behavior had cost me lot. Now they are arguing with their policy but i can see the policy violates some time. It was my hard income money and they simply took. Because of this, i missed an important meeting and your people refused to help us in any way. Since i did not have any other choice, i had to rebook the tickets in your next flight at 4.55 am with extra huge cost!!!
Do you really pay any compensation to the passengers, if there is a delay in flight from indigo??? Time to think. Because if i can pay you 5k for 5 mint late then there should one law also to give compensation to passengers in flight delay.. I feel, now i am claiming the full refund with compensation.
Due to this unhelping nature now a days many passengers are losing a lot.
However, today’s experience has put me into situation where in i would think twice before selecting your carrier for flying again & also recommending our friends.
Your urgent assistance would be greatly appreciated.
Mob no - [protected]

Thanking you,
Sunny tyagi

Today in yr indigo flight from Patna to Bangalore at3:10p.m yr boarding staff not undelibretly fine to my son namely Adarsh as he reached Patna Airport at 2:08 p.m but not allowed to him for boarding as others passengers moving slowly towards pickup bus...how yr staff charging for 1000 rupees as I reached for boarding on time..this is stupidity oof

I was travelling today from trivandrum to delhi via bengluru, i was having 14kg check in bag 7.75 kg hand bag and laptop...
My complaint is they dnt allow me to carry laptop bag with me... Which i find totally strange and ridiculous...
My only request was if they can put both my bags in check in luggage because flight had long halt at bangluru... And my onwards flight from delhi to srinagar only allows checkin luggage and laptop... I find it very very strange that dnt dnt allow me to carry laptop...in 12yrs time this is first time tht some airlines stop laptop bag... With illogical reason.

I was travelling from trv to delhi in indigo flight via bengluru... My check in bag was 14kg and hand bag was 7.75 kg... Plus laptop... I simply requested staff to allow me to put both in check in, reason for tht was long halt at bengluru and my onward journey from delhi to sxr, in delhi they allow only checkin luggage 22 kg with no hand bag for security reasons, the staff told me to they will only one bag but not laptop bag... How is it logical...in first time 12 years of my air travelling they dnt allow me to carry laptop... Finally they told me to deciede which bag i want to carry, laptop or handbag... Theybtold me theybwill allow only one...

I will not be able to catch my flight of indigo 6e656 (A320) delhi to indore because bus service from haridwar to new delhi suspended due to bharat band. I was supposed to reach in delhi by 3am but roads are blocked and administration is monitoring situation closely. Bus service is not responding to my query regarding journey.
In this case, i am helpless and no fault at my end.

Please arrange full refund.

Booking reference slds4b

Regards
Bhisham
[protected]

Passengers : (detailed annexure of tickets)
Vijay Parthasarathy
Ria Vijay
Sayali Vijay
Leena Bhatt
Samar Bhatt
Satya Bhatt
Riya Bhatt

We faced an untimely and unscheduled delay of flight which was supposed to depart from Mumbai at 9.20 AM and finally left at 11.35 AM to Chandigarh . While the check in and security were all completed the flight was delayed at last moment . The issue of delay while causes significant inconvenience it was the reason of delay and handling of passengers which created the issue. When enquiries of the reason for delay the indigo staff mentioned of an overnight incident at Hyderabad airport which had created ripple effects on the connections. While this could so be the reason they maintained they were trying to create alternatives for a flight which finally failed . The line of reasoning is unacceptable as the airlines had sufficient notice of the delay which they chose to hide from the passengers with an attitude of we are the "kings" and passengers have no choice. Simple procedures were not followed -
1. Advance intimation of delay
2. Immediate arrangement of refreshments . It finally came in after the ground staff realised the growing impatience of travellers
3. Tying up with co-air to help at least the elderly and families with emergency and moving them to an earlier flight

Our own plans of travel had to be altered as we were planning few visits before going to shimla . In every contract both parties should have equal rights - so why should an airline be left scot free for not only delay of flights but also the post handling of situation . Will me or my family be accepted if we turn up 15 mins before a flight ? Will we get a free arrangement to next flight . Why should the airlines not pay up for their mistakes .

My return flight was too with Indigo on 31st March 2018, customer service calls me on 30th March saying that Chandigarh runway is closed and all flights are cancelled for 31st March. With 3 kids I have to make my way back all over from Shimla to Delhi via road.

Our only solace was sorry but sadly it doesn't help when we face both mental and financial harassment . We would like to pursue this matter in respect of all the passenger for Indigo (PNR and Signature has been attached for your persual) and seek adequate compensation

My return flight details below.

IndiGo Flight 264
1 Apr-Confirmation no. SFTB7Q
Chandigarh IXC- Mumbai BOM
12:10

I had booked ticket for my wife and daughter via makemytrip indigo pnr vgs1qq on 18/1/2018.

I was unsure whether the ticketing had gone through and hence we tried to book the ticket again on 29.1.2018, which was again booked by indigo pnr ydp35j.

Airlines never allow double bookings in the name of the same passenger on the same flight, hence we presumed that only one reservation existed.

However, when my credit card statement came, there were two charges. On enquiring with indigo on phone they said, that as initial booking was on makemytrip their system could not detect and block the subsequent booking.

If the airline system has a problem it is not the customers fault and the system should have thrown a warning that a similar reservation exists, which it did not.

I should not be charge again for the booking and my attempts to resolve this with indigo directly have been to no avail and i am left with no option but to proceed with consumer complaints now.

On 31st march i was travelling from mumbai to kolkata via flight no 6e 321 seat no 22 d & 22 e with four check in baggage’s in which one was the carton of alphonso mangoes. These mangoes were not seen on the conveyor belt when i was waiting to collect them. I lodged complaint immediately with the indigo customer care at the kolkata airport. However no response received till now in spite of calling again and again. The copy of the complaint is attached herewith.
I request you to revert immediately on the complaint considering the sensitivity of the issue
My mail id is [protected]@gmail.com
And my phone number is [protected]

I was travelling from kolkata to mumbai on 31st march. My pnr l9cmri. Being a student i was offered a special service from you. When i asked for the service the cabin crew rudely denied and told that she will come later.in the whole journey no one entertained that. Being a regular flyer of indigo it shows how careless you are becoming. Please look into the matter and improve your services.